Support and Service
Regarding Firmware Modification
Firmware posted below can be updated on customer’s site. Firmware-related information is
available together with the update procedures at the following website:
http://support.ts.fujitsu.com/
When a component is added, it may be necessary to make changes to the firmware. For details,
see 3.4 Adding Components in the
PRIMEQUEST 2000 Series Administration Manual
(CA92344-0537)
.
Product and service inquiries
For all product use and technical inquiries, contact the store where you purchased the product, or a
Fujitsu sales representative or systems engineer (SE). If you do not know the appropriate contact
address for inquiries about the PRIMEQUEST 2000 series, use the "Fujitsu contact line."
Web inquiries:
For details, see the following Fujitsu website:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html
If a component failure occurs during the warranty period, we will repair it free of charge in
accordance with the terms of the warranty agreement. For details, see the warranty agreement.
Your cooperation is requested regarding the repair work to be performed by maintenance
personnel authorized by Fujitsu. Your presence during the work of the authorized maintenance
personnel is also requested.
When authorized maintenance personnel performs repair work at your office, your approval will
be required to permit the authorized maintenance personnel to enter your offices, use the
equipment required for the work free of charge, and bring in devices or software for use on the
product within the scope required for the repair work.
Depending on repair work to be done, we may need to ask you to operate devices or the
pertinent operating system.
Please keep the components and materials that were packed together with this product (such as
CD-ROM media) in a safe and convenient location at your office. Please make them available to
the authorized maintenance personnel who will require them to perform the repair work.
Authorized maintenance personnel may need to use the remote BMC operation function to perform
repair work on the built-in I/O interface, PCI Express card, etc. When authorized maintenance
personnel perform the concerned repair work, have them set up and use the console (connected to
MMB USER port (for system administrator use)) near the main unit. Depending on the content of
the repair, the customer may be requested to log in to the system. Also, the system administrator
needs to witness the repair work. For details on the BMC remote operation function, see 1.6.2
Remote operation (BMC), in the
PRIMEQUEST 2000 Series Administration Manual.
