Fujitsu PRIMERGY TX100 S2 Owner's manual

Service Supplement - English
PRIMERGY TX100 S2 Server
Service Supplement
Edition July 2010

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Copyright and Trademarks
Copyright © 2010 Fujitsu Technology Solutions GmbH.
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
– The contents of this manual may be revised without prior notice.
– Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
– No part of this manual may be reproduced in any form without the prior written permission
of Fujitsu.
Microsoft, Windows, Windows Server, and Hyper V are trademarks or registered trademarks of
Microsoft Corporation in the USA and other countries.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the USA and other countries.

TX100 S2 Service Supplement
Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety notes and other important information" and
ensure these safety notes are understood before using the product. Keep this
manual and the manual "Safety notes and other important information" in a safe
place for easy reference while using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures. VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the product's printed circuit board
assemblies and in the mouse and keyboard are limited-life components. Use of
these components beyond their operating life may result in electrolyte leakage
or depletion, potentially causing emission of foul odor or smoke.
As a guideline, in a normal office environment (25°C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the product
is used in a hot environment. The customer shall bear the cost of replacing
replaceable components which have exceeded their operating life. Note that
these are only guidelines, and do not constitute a guarantee of trouble-free
operation during the maintenance support period.
High safety use
This product has been designed and manufactured for general uses such as
general office use, personal use, domestic use and normal industrial use. It has
not been designed or manufactured for uses which demand an extremely high
level of safety and carry a direct and serious risk to life or body if such safety
cannot be ensured.

Service Supplement TX100 S2
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance control
in weapons systems (hereafter, "high safety use"). Customers should not use
this product for high safety use unless measures are in place for ensuring the
level of safety demanded of such use. Please consult the sales staff of Fujitsu if
intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, use of an AC
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Only for the Japanese market:
About SATA hard disk drives
The SATA version of this server supports hard disk drives with SATA / BC-SATA
storage interfaces. Please note that the usage and operation conditions differ
depending on the type of hard disk drive used.
Please refer to the following internet address for further information on the
usage and operation conditions of each available type of hard disk drive:
http://primeserver.fujitsu.com/primergy/harddisk/

TX100 S2 Service Supplement
Only for the Japanese market:
I Although described in this manual, some sections do not apply to the
Japanese market. These options and routines include:
– USB Flash Module (UFM)

TX100 S2 Service Supplement
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1 Concept and target groups . . . . . . . . . . . . . . . . . . . 9
1.2 Documentation overview . . . . . . . . . . . . . . . . . . . 10
1.3 Notational conventions . . . . . . . . . . . . . . . . . . . . 12
2 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . 15
4 Replacement routines . . . . . . . . . . . . . . . . . . . . . 23
4.1 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.1.1 Opening and closing the side cover . . . . . . . . . . . . . . . 23
4.1.1.1 Removing the side cover . . . . . . . . . . . . . . . . . . . 23
4.1.1.2 Closing the side cover . . . . . . . . . . . . . . . . . . . . 24
4.1.2 Opening or closing the hard disk drive cage . . . . . . . . . . . 25
4.1.2.1 Opening the HDD cage . . . . . . . . . . . . . . . . . . . 25
4.1.2.2 Closing the HDD cage . . . . . . . . . . . . . . . . . . . . 27
4.1.3 Opening and closing the front bezel . . . . . . . . . . . . . . . 28
4.1.3.1 Removing the front bezel . . . . . . . . . . . . . . . . . . . 28
4.1.3.2 Installing the front bezel . . . . . . . . . . . . . . . . . . . 31
4.1.4 Removing or installing the air duct . . . . . . . . . . . . . . . . 33
4.1.4.1 Removing the air duct . . . . . . . . . . . . . . . . . . . . 33
4.1.4.2 Installing the air duct . . . . . . . . . . . . . . . . . . . . . 37
4.1.5 Replacing accessible drives . . . . . . . . . . . . . . . . . . . 39
4.1.5.1 Removing accessible drives . . . . . . . . . . . . . . . . . 39
4.1.5.2 Installing accessible drives . . . . . . . . . . . . . . . . . . 40
4.1.6 Replacing dummy covers . . . . . . . . . . . . . . . . . . . . 41
4.1.6.1 Removing a dummy cover . . . . . . . . . . . . . . . . . . 41
4.1.6.2 Installing dummy covers . . . . . . . . . . . . . . . . . . . 43
4.2 Replacing the front panel cable . . . . . . . . . . . . . . . . 44
4.2.1 Removing the front panel cable . . . . . . . . . . . . . . . . . 44
4.2.2 Installing the front panel cable . . . . . . . . . . . . . . . . . . 48

Service Supplement TX100 S2
Contents
4.3 Replacing the front USB module . . . . . . . . . . . . . . . . 52
4.3.1 Removing the front USB cable . . . . . . . . . . . . . . . . . . 52
4.3.2 Installing the front USB module . . . . . . . . . . . . . . . . . . 55
4.4 Replacing the power supply unit . . . . . . . . . . . . . . . . 57
4.5 Replacing hard disk drives . . . . . . . . . . . . . . . . . . . 67
4.6 Replacing fans . . . . . . . . . . . . . . . . . . . . . . . . . . 72
4.6.1 Replacing the front fan module (system fan 1) . . . . . . . . . . 72
4.6.2 Replacing the rear fan module (system fan 2) . . . . . . . . . . 80
4.7 Replacing the processor . . . . . . . . . . . . . . . . . . . . 85
4.7.1 Removing the processor heat sink . . . . . . . . . . . . . . . . 85
4.7.2 Replacing the processor . . . . . . . . . . . . . . . . . . . . . 88
4.7.3 Installing the processor heat sink . . . . . . . . . . . . . . . . . 94
4.8 Replacing the system board . . . . . . . . . . . . . . . . . . 96
4.9 Replacing the Trusted Platform Module (TPM) . . . . . . . 104
4.10 Replacing the USB Flash Module (UFM) . . . . . . . . . . . 109
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

TX100 S2 Service Supplement 9
1 Introduction
The PRIMERGY TX100 S2 is the perfect server system for small and medium
enterprises looking to centralize their IT infrastructure, and offers a great price-
performance ratio. Moreover, the TX100 S2 is incredibly silent making it an
excellent choice for any office environment. With its revolutionary zero Watt
functionality in off-mode and an 88% efficient power supply unit, the TX100 S2
minimizes costs and the environmental impact. The use of data security
features such as ECC memory and optional RAID 5/6 ensures around-the-clock
reliability. Finally, the TX100 S2 offers a choice of Intel processors suited to the
needs of SMEs.
Benefits
– With a choice of processors up to Intel Xeon processors 3400 series, and
budget options to choose from, the PRIMERGY TX100 S2 offers an
excellent price-performance ratio
– Zero Watt power consumption in off mode and power supply unit (PSU) with
88% energy efficiency: Benefit from Fujitsu’s pioneering experience in
Green IT - save money and minimize environmental impact.
– Low noise levels: Effective hardware air flow design ensures a silent system
for an ergonomic working environment.
– Server reliability and security thanks to the use of components such as
Intel 3420 server chipset, ECC memory, optional Trusted Platform Module
(TPM) and optional SATA RAID 5/6
– Flexibility: Available with two different base units with a maximum of either 2
or 4 hard disks.
1.1 Concept and target groups
This Service Supplement completes the information given in the Operating
Manual, the Options Guide and the Technical Manual of the system board.
The activities described in this manual may only be performed by service
personnel.

10 Service Supplement TX100 S2
Introduction
1.2 Documentation overview
Service DVD
Service partners of Fujitsu Technology Solutions can order a PRIMERGY
Service DVD (U15000-C289) at the following internet address:
https://partners.ts.fujitsu.com/com/service/general/serviceshop/Pages/default.aspx
The DVD contains the following manuals in pdf format:
– "Safety notes and other important information" manual
– "PRIMERGY TX100 S2 Server Operating Manual"
– "PRIMERGY TX100 S2 Server Options Guide"
– "System Board D2779 for PRIMERGY TX100 S2 Technical Manual"
– "PRIMERGY TX100 S2 Server Service Supplement"
– "D2779 BIOS Setup Utility for PRIMERGY TX100 S2" manual
Information/procedure Manual
Detailed safety notes "Safety notes and other
important information"
manual
Features and technical data of the server Operating Manual
Installation and operation, among other things:
– External connectors
– Operation
– Configuration of the server
Troubleshooting
Installation / removal or replacing of
CSS components:
– Hard disk drives
– Memory modules
– System fans
– Expansion cards
Table 1: Overview of the documentation TX100 S2

TX100 S2 Service Supplement 11
Introduction
Information about the system board:
– Features of the system board
– Board layout
– Jumper settings
– LED displays
– Replacing the battery
Technical Manual
Extensions and upgrades:
I For some components only the installation
routine is described in the Options Guide.
Removing these components proceed in
reverse order.
– Expanding the main memory
– Replacing the processor / replacing the heat
sink
– Installing accessible drives
– Installing expansion cards and BBU
– Installing the TPM
– Installing the UFM
Options Guide
Cabling
Replacement routines:
– Replacing system fans
– Replacing the front panel cable
– Replacing the front USB module
– Replacing the power supply unit
– Replacing hard disk drives
– Replacing the processor
– Replacing the system board
– Replacing the TPM
– Replacing the UFM
Service Supplement
BIOS setup "D2779 BIOS Setup
Utility for PRIMERGY
TX100 S2" manual
Information/procedure Manual
Table 1: Overview of the documentation TX100 S2

12 Service Supplement TX100 S2
Introduction
1.3 Notational conventions
The following notational conventions are used in this manual:
Text in italics indicates commands or menu items.
"Quotation marks" indicate names of chapters and terms that are being
emphasized.
Êdescribes activities that must be performed in the order
shown.
VCAUTION! pay particular attention to texts marked with this symbol.
Failure to observe this warning may endanger your life,
destroy the system or lead to the loss of data.
Iindicates additional information, notes and tips.

TX100 S2 Service Supplement 13
2Procedure
V CAUTION!
The actions described in these instructions should only be performed by
service personnel.
ÊFirst of all please familiarize yourself with the safety instructions in the
chapter "Safety instructions" on page 15.
ÊEnsure that all required manuals (see Service DVD) are available, print out
the PDF files if necessary. You will definitely need the Operating Manual for
the server, the Options Guide for the server and the Technical Manual for the
system board.
ÊShut down the server correctly, switch it off, pull all power cords out of the
power outlet, and open the server as described in the chapter "Replacement
routines" on page 23.
ÊReplace the defective component as described in the relevant chapter.
ÊFollow the below procedures described in the Operating Manual:
ÊClose the server.
ÊConnect the cables.
ÊConnect the server to the power outlet.
ÊStart the operating system.
ÊIf necessary, configure the server as required.

TX100 S2 Service Supplement 15
3 Safety instructions
IThe following safety instructions are also provided in the manual "Safety
notes and other important information".
This device complies with the relevant safety regulations for data processing
equipment.
V CAUTION!
The actions described in this manual should only be performed by
service personnel.
Before starting up
V CAUTION!
●During installation and before operating the device, observe the
instructions on environmental conditions for your device.
●If the device is brought in from a cold environment, condensation may
form both inside and on the outside of the device.
Wait until the device has acclimatized to room temperature and is
absolutely dry before starting it up. Material damage may be caused
to the device if this requirement is not observed.
●Transport the device only in the original packaging or in packaging
that protects it from knocks and jolts.
Installation and operation
VCAUTION!
●This unit should not be operated in ambient temperatures above
35 °C.
●If the unit is integrated into an installation that draws power from an
industrial power supply network with an IEC309 connector, the power
supply's fuse protection must comply with the requirements for non-
industrial power supply networks for type A connectors.
●The unit automatically adjusts itself to a mains voltage in a range of
100 V - 240 V. Ensure that the local mains voltage lies within these
limits.

16 Service Supplement TX100 S2
Safety instructions
VCAUTION!
●This device must only be connected to properly grounded power
outlets or insulated sockets of the rack's internal power supply with
tested and approved power cords.
●Ensure that the device is connected to a properly grounded power
outlet close to the device.
●Ensure that the power sockets on the device and the properly
grounded power outlets are freely accessible.
●The On/Off button or the main power switch (if present) does not
isolate the device from the mains power supply. To disconnect it
completely from the mains power supply, unplug all network power
plugs from the properly grounded power outlets.
●Always connect the server and the attached peripherals to the same
power circuit. Otherwise you run the risk of losing data if, for example,
the server is still running but a peripheral device (e.g. memory
subsystem) fails during a power outage.
●Data cables must be adequately shielded.
●Ethernet cabling has to comply with EN 50173 and EN 50174-1/2
standards or ISO/IEC 11801 standard respectively. The minimum
requirement is a Category 5 shielded cable for 10/100 Ethernet, or a
Category 5e cable for Gigabit Ethernet.
●Route the cables in such a way that they do not create a potential
hazard (make sure no-one can trip over them) and that they cannot
be damaged. When connecting the server, refer to the relevant
instructions in this manual.
●Never connect or disconnect data transmission lines during a storm
(risk of lightning hazard).
●Make sure that no objects (e.g. jewelry, paperclips etc.) or liquids can
get inside the server (risk of electric shock, short circuit).
●In emergencies (e.g. damaged casing, controls or cables, penetration
of liquids or foreign bodies), switch off the server immediately, remove
all power plugs and contact your sales outlet or customer service
team.

TX100 S2 Service Supplement 17
Safety instructions
VCAUTION!
●Proper operation of the system (in accordance with IEC 60950-1/2
resp. EN 60950-1/2) is only ensured if the casing is completely
assembled and the rear covers for the installation slots have been
fitted (electric shock, cooling, fire protection, interference
suppression).
●Only install system expansions that satisfy the requirements and
rules governing safety and electromagnetic compatibility and those
relating to telecommunication terminals. If you install other
expansions, they may damage the system or violate the safety
regulations. Information on which system expansions are approved
for installation can be obtained from our customer service center or
your sales outlet.
●The components marked with a warning notice (e.g. lightning symbol)
may only be opened, removed or exchanged by authorized, qualified
personnel. Exception: CSS components can be replaced.
●The warranty is void if the server is damaged during installation or
replacement of system expansions.
●Only set screen resolutions and refresh rates that are specified in the
operating manual for the monitor. Otherwise, you may damage your
monitor. If you are in any doubt, contact your sales outlet or customer
service center.
●Before installing/removing internal options to/from the server, turn off
the server, all peripheral devices, and any other connected devices.
Also unplug all power cords from the outlet. Failure to do so can
cause electric shock.
●Do not damage or modify internal cables or devices. Doing so may
cause a device failure, fire, or electric shock.
●Devices inside the server remain hot after shutdown. Wait for a while
after shutdown before installing or removing internal options.
●The circuit boards and soldered parts of internal options are exposed
and can be damaged by static electricity. Before handling them, first
touch a metal part of the server to discharge static electricity from
your body.
●Do not touch the circuitry on boards or soldered parts. Hold the
metallic areas or the edges of the circuit boards.

18 Service Supplement TX100 S2
Safety instructions
VCAUTION!
●Install the screw removed during installation/detaching Internal
Options in former device/position. To use a screw of the different kind
causes a breakdown of equipment.
●The installation indicated on this note is sometimes changed to the
kind of possible options without notice.
Batteries
VCAUTION!
●Incorrect replacement of batteries may lead to a risk of explosion. The
batteries may only be replaced with identical batteries or with a type
recommended by the manufacturer (see the technical manual for the
system board).
●Do not throw batteries into the trash can.
●Batteries must be disposed of in accordance with local regulations
concerning special waste.
●Replace the lithium battery on the system board in accordance with
the instructions in the technical manual for the system board.
●All batteries containing pollutants are marked with a symbol (a
crossed-out garbage can). In addition, the marking is provided with
the chemical symbol of the heavy metal decisive for the classification
as a pollutant:
Cd Cadmium
Hg Mercury
Pb Lead

TX100 S2 Service Supplement 19
Safety instructions
Working with CDs/DVDs/BDs and optical drives
When working with optical drives, these instructions must be followed.
VCAUTION!
●Only use CDs/DVDs/BDs that are in perfect condition, in order to
prevent data loss, equipment damage and injury.
●Check each CD/DVD/BD for damage, cracks, breakages etc. before
inserting it in the drive.
Note that any additional labels applied may change the mechanical
properties of a CD/DVD/BD and cause imbalance.
Damaged and imbalanced CDs/DVDs/BDs can break at high drive
speeds (data loss).
Under certain circumstances, sharp CD/DVD/BD fragments can
pierce the cover of the optical drive (equipment damage) and can fly
out of the device (danger of injury, particularly to uncovered body
parts such as the face or neck).
●High humidity and airborne dust levels are to be avoided. Electric
shocks and/or server failures may be caused by liquids such as water,
or metallic items, such as paper clips, entering a drive.
●Shocks and vibrations are also to be avoided.
●Do not insert any objects other than the specified CDs/DVDs/BDs.
●Do not pull on, press hard, or otherwise handle the CD/DVD/BD tray
roughly.
●Do not disassemble the optical drive.
●Before use, clean the optical disk tray using a soft, dry cloth.
●As a precaution, remove disks from the optical drive when the drive
is not to be used for a long time. Keep the optical disk tray closed to
prevent foreign matter, such as dust, from entering the optical drive.
●Hold CDs/DVDs/BDs by their edges to avoid contact with the disk
surface.
●Do not contaminate the CD/DVD/BD surface with fingerprints, oil,
dust, etc. If dirty, clean with a soft, dry cloth, wiping from the center to
the edge. Do not use benzene, thinners, water, record sprays,
antistatic agents, or silicone-impregnated cloth.

20 Service Supplement TX100 S2
Safety instructions
●Be careful not to damage the CD/DVD/BD surface.
●Keep the CDs/DVDs/BDs away from heat sources.
●Do not bend or place heavy objects on CDs/DVDs/BDs.
●Do not write with ballpoint pen or pencil on the label (printed) side.
●Do not attach stickers or similar to the label side. Doing so may cause
rotational eccentricity and abnormal vibrations.
●When a CD/DVD/BD is moved from a cold place to a warm place,
moisture condensation on the CD/DVD/BD surface can cause data
read errors. In this case, wipe the CD/DVD/BD with a soft, dry cloth
then let it air dry. Do not dry the CD/DVD/BD using devices such as a
hair dryer.
●To avoid dust, damage, and deformation, keep the CD/DVD/BD in its
case whenever it is not in use.
●Do not store CDs/DVDs/BDs at high temperatures. Areas exposed to
prolonged direct sunlight or near heating appliances are to be
avoided.
IYou can prevent damage from the optical drive and the CDs/DVDs/BDs,
as well as premature wear of the disks, by observing the following
suggestions:
– Only insert disks in the drive when needed and remove them after
use.
– Store the disks in suitable sleeves.
– Protect the disks from exposure to heat and direct sunlight.
Laser information
The optical drive complies with IEC 60825-1 laser class 1.
VCAUTION!
The optical drive contains a light-emitting diode (LED), which under
certain circumstances produces a laser beam stronger than laser
class 1. Looking directly at this beam is dangerous.
Never remove parts of the optical drive casing!