Fujitsu PRIMERGY RX4770 M5 User manual

FUJITSU Server PRIMERGY RX4770 M5
Upgrade and Maintenance Manual
Upgrade and Maintenance Manual - English
01/2022

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To ensure a consistently high quality standard and user-friendliness, this documentation was
created to meet the regulations of a quality management system which complies with the
requirements of the standard DIN EN ISO 9001:2015.
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Copyright and Trademarks
Copyright 2022 FUJITSU LIMITED
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.
–The contents of this manual may be revised without prior notice.
–Fujitsu assumes no liability for damages to third party copyrights or other rights arising from
the use of any information in this manual.
–No part of this manual may be reproduced in any form without the prior written permission
of Fujitsu.
Microsoft, Windows, Windows Server, and Hyper-V are trademarks or registered trademarks of
Microsoft Corporation in the USA and other countries.
Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the USA and other countries.

Before reading this manual
For your safety
This manual contains important information for safely and correctly using this
product.
Carefully read the manual before using this product. Pay particular attention to
the accompanying manual "Safety Notes and Regulations" and ensure that
these safety notes are understood before using the product. Keep this manual
and the "Safety Notes and Regulations" manual in a safe place for easy
reference while using this product.
Radio interference
This product is a "Class A" ITE (Information Technology Equipment). In a
domestic environment this product may cause radio interference, in which case
the user may be required to take appropriate measures.
VCCI-A
Aluminum electrolytic capacitors
The aluminum electrolytic capacitors used in the printed circuit board
assemblies of the product and in the mouse and keyboard are limited-life
components. Use of these components beyond their operating life may result
in electrolyte leakage or depletion, potentially causing emission of foul odor or
smoke.
As a guideline, in a normal office environment (25 °C) operating life is not
expected to be reached within the maintenance support period (5 years).
However, operating life may be reached more quickly if, for example, the
product is used in a hot environment. The customer shall bear the cost of
replacing replaceable components which have exceeded their operating life.
Note that these are only guidelines, and do not constitute a guarantee of
trouble-free operation during the maintenance support period.
High safety use
This product has been designed and manufactured to be used in commercial
and/or industrial areas as a server.
RX4770 M5 Upgrade and Maintenance Manual

The product is not suitable for use at visual display workplaces according to §2
of the Workplace Regulations (applies to all server systems except TX server
systems).
When used as visual display workplace, it must not be placed in the direct field
of view to avoid incommoding reflections (applies only to TX server systems).
The device has not been designed or manufactured for uses which demand an
extremely high level of safety and carry a direct and serious risk of life or body
if such safety cannot be assured.
These uses include control of nuclear reactions in nuclear power plants,
automatic airplane flight control, air traffic control, traffic control in mass
transport systems, medical devices for life support, and missile guidance
control in weapons systems (hereafter, "high safety use"). Customers should
not use this product for high safety use unless measures are in place for
ensuring the level of safety demanded of such use. Please consult the sales
staff of Fujitsu if intending to use this product for high safety use.
Measures against momentary voltage drop
This product may be affected by a momentary voltage drop in the power supply
caused by lightning. To prevent a momentary voltage drop, the use of an
uninterruptible power supply is recommended.
(This notice follows the guidelines of Voltage Dip Immunity of Personal
Computer issued by JEITA, the Japan Electronics and Information Technology
Industries Association.)
Technology controlled by the Foreign Exchange and Foreign Trade
Control Law of Japan
Documents produced by Fujitsu may contain technology controlled by the
Foreign Exchange and Foreign Trade Control Law of Japan. Documents which
contain such technology should not be exported from Japan or transferred to
non-residents of Japan without first obtaining authorization in accordance with
the above law.
Harmonic Current Standards
This product conforms to harmonic current standard JIS C 61000-3-2.
Upgrade and Maintenance Manual RX4770 M5

Only for Japan: About SATA HDDs
The SATA version of this server supports HDDs with SATA/BC-SATA storage
interfaces. Please note that the usage and operation conditions differ
depending on the type of HDD used.
For more information on the usage and operation conditions of each available
type of HDD, see the following internet address:
https://jp.fujitsu.com/platform/server/primergy/harddisk/
Only for Japan:
Shielded LAN cables should be used in this product.
UK Importer information
Fujitsu Services Limited
22 Baker Street, London, W1U 3BW, United Kingdom
RX4770 M5 Upgrade and Maintenance Manual

Version history
Issue
number
Issue date Description
V 1.0 04/2019 Initial release
V 2.0 10/2019 Update
V 3.0 07/2020 CMOS battery updated
V 4.0 10/2021 Following sections were updated
–Verifying system information backup/restore
– Replacing the CMOS battery
– Replacing the system board
– Installing an expansion card updated with
SAS CP500i RAID controller
01/2022 Following sections were updated
–Replacing the CMOS battery
– Slots and bolts for M.2 SSD
– Memory population conditions
Upgrade and Maintenance Manual RX4770 M5

Content
1 Introduction 17
1.1 Concept and target groups of this manual 17
1.2 Notational conventions 17
2 Before you start 19
2.1 Basic information 19
2.1.1 Proceeding 19
2.1.2 Advanced Thermal Design (ATD) 19
2.1.3 Installing optional components 20
2.1.4 Replacing a defective component 20
2.2 Classification of procedures 21
2.2.1 Assignment of unit categories 21
2.2.2 Customer Replaceable Units (CRU) 21
2.2.3 Upgrade and Repair Units (URU) 22
2.2.4 Field Replaceable Units (FRU) 23
2.3 Average task duration 25
2.4 Tools you need at hand 26
2.5 Documentation overview 26
2.5.1 Downloading manuals 26
2.5.2 List of documents 26
3 Important information 29
3.1 Introduction 29
3.2 Safety instructions 29
3.2.1 Basic safety instructions 29
3.2.2 Before starting up 30
RX4770 M5 Upgrade and Maintenance Manual

3.2.3 Installation and operation 30
3.2.4 Batteries 33
3.2.5 Working with optical disk drives (ODDs) and media 33
3.2.6 Laser information 35
3.2.7 Modules with Electrostatic-Sensitive Devices (ESD modules) 35
3.2.8 Transporting the server 37
3.2.9 Installing the server in the rack 38
3.2.10 Other important information 38
3.3 ENERGY STAR 39
3.4 CE conformity 39
3.5 FCC Class A Compliance Statement 40
3.6 Environmental protection 41
4 Basic hardware procedures 43
4.1 Using diagnostic information 43
4.1.1 Proceeding 43
4.1.2 Locating the defective server 43
4.1.3 Determining the error class 44
4.1.4 Locating the defective component 44
4.2 Shutting down the server 45
4.3 Disconnecting the power cord 46
4.4 Getting access to the component 47
4.4.1 Safety notes 47
4.4.2 Extending the server out of the rack 48
4.4.3 Removing the server from the rack 49
4.4.4 Removing the top covers 51
4.5 Reassembling 53
4.5.1 Safety notes 53
4.5.2 Installing the top covers 53
4.5.3 Installing the server in the rack 55
4.5.4 Sliding the server into the rack 57
Content
Upgrade and Maintenance Manual RX4770 M5

4.6 Connecting the power cord (AC PSU) 58
4.7 Switching on the server 59
4.8 Handling riser modules 60
4.8.1 Positions of riser modules 60
4.8.2 Removing the riser module 3/4 and 6/7 61
4.8.3 Installing the riser module 3/4 and 6/7 62
4.8.4 Removing the riser module 64
4.8.5 Installing the riser module 65
4.9 Handling the OCP dummy cover 67
4.9.1 Installing the OCP dummy cover 67
4.9.2 Removing the OCP dummy cover 68
4.10 Handling the fan cage 69
4.10.1 Removing the fan cage 69
4.10.2 Installing the fan cage 71
4.11 Handling the CPU air duct 72
4.11.1 Removing the CPU air duct 72
4.11.2 Installing the CPU air duct 74
4.12 Handling the top system board holder 74
4.12.1 Removing the top system board holder 74
4.12.2 Installing the top system board holder 79
5 Basic software procedures 85
5.1 Validation 85
5.2 Starting the maintenance task 85
5.2.1 Suspending BitLocker functionality 85
5.2.2 Disabling the boot watchdog 86
5.2.3 Removing backup and optical disk media 88
5.2.4 Verifying and configuring the backup software solution 88
5.2.5 Switching on the ID indicator 88
5.3 Completing the maintenance task 89
5.3.1 Updating or recovering the BIOS and iRMC S5 89
Content
RX4770 M5 Upgrade and Maintenance Manual

5.3.2 Verifying system information backup or restore 92
5.3.3 Updating expansion card firmware 93
5.3.4 Enabling Option ROM scan 94
5.3.5 Reconfiguring the backup software solution 95
5.3.6 Resetting the boot retry counter 96
5.3.7 Resetting the error status after replacing memory modules or
CPU 97
5.3.7.1 Resetting the error status after replacing CPUs 97
5.3.7.2 Resetting the error status after replacing memory modules 99
5.3.8 Enabling the boot watchdog 101
5.3.9 Enabling replaced components in the BIOS 102
5.3.10 Verifying the memory mode 103
5.3.11 Verifying the system time settings 103
5.3.12 Viewing and clearing the System Event Log (SEL) 104
5.3.13 Updating the NIC configuration file in a Linux and VMware
environment 107
5.3.14 Resuming BitLocker functionality 108
5.3.15 Performing a RAID array rebuild 109
5.3.16 Looking for MAC/WWN/GUID and SAS addresses 110
5.3.16.1 Basic information 110
5.3.16.2 Looking for the MAC address of a LAN controller 110
5.3.16.3 Looking for the WWN address of a fibre channel controller 112
5.3.16.4 Looking for the GUID address of an infiniband or Omni-Path
controller 112
5.3.16.5 Looking for SAS addresses of SAS controllers for external
devices 113
5.3.17 Using the Chassis ID Prom Tool 114
5.3.18 Configuring LAN teaming 116
5.3.19 Switching off the ID indicator 117
5.3.20 Performing a fan test 118
6 Power supply unit (PSU) 121
6.1 Safety notes 121
6.2 Basic information 121
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Upgrade and Maintenance Manual RX4770 M5

6.3 Redundant power supply 123
6.3.1 Installing a hot-plug PSU 123
6.3.2 Removing a hot-plug PSU 125
6.3.3 Replacing a hot-plug PSU 129
6.4 Replacing the power distribution board 130
7 Hard disk drive (HDD) / solid state disk (SSD) 137
7.1 Safety notes 137
7.2 Basic information 138
7.3 Handling HDDs or SSDs without installation frame 140
7.3.1 2.5-inch HDD/SSD and 2.5-inch installation frame 140
7.4 2.5-inch HDD/SSD configurations 142
7.4.1 Overview of configurations 142
7.4.1.1 Configuration with up to 16 HDD/SSD modules 142
7.4.1.2 Configuration with up to 12 SAS/SATA/PCIe SSD modules 143
7.4.1.3 Configuration with up to 12 SAS/SATA/PCIe SSD modules
and up to four SAS/SATA HDD/SSD modules 144
7.4.1.4 Configuration with up to eight SAS/SATA HDD/SSD or PCIe
SSD modules 145
7.4.2 Installing 2.5-inch HDD/SSD modules 147
7.4.3 Removing 2.5-inch HDD/SSD modules 149
7.4.4 Replacing a 2.5-inch HDD/SSD module 152
7.4.5 Replacing the 16x 2.5-inch HDD backplane 154
7.4.6 Replacing the SAS expander board 158
8 Fans 163
8.1 Safety notes 163
8.2 Basic information 163
8.3 Replacing a defective fan module 164
Content
RX4770 M5 Upgrade and Maintenance Manual

9 Expansion cards and backup units 167
9.1 Safety notes 167
9.2 Basic information 168
9.3 Handling slot brackets 171
9.3.1 Installing slot brackets 171
9.3.2 Removing slot brackets 173
9.4 Handling SFP+ transceiver modules 174
9.4.1 Installing SFP+ transceiver modules 174
9.4.2 Removing SFP+ transceiver modules 179
9.5 OCP (Open Compute Project) modules 183
9.5.1 Position of the OCP modules 183
9.5.2 Installing an OCP module 184
9.5.3 Removing an OCP module 185
9.5.4 Replacing the OCP module 187
9.6 Installing SFP+ transceiver modules to OCP modules
(optional) 188
9.7 Expansion cards and riser cards 190
9.7.1 Installing an expansion card 190
9.7.2 Installing an Infiniband ConnectX6 (HDR 200 GB) controller
(optional) 200
9.7.3 Removing an expansion card 209
9.7.4 Replacing an expansion card 210
9.7.5 Replacing a riser card 213
9.7.6 Installing a TFM 216
9.7.7 Removing a TFM 219
9.7.8 Replacing a TFM 222
9.8 Flash backup unit (FBU) 222
9.8.1 Variants of FBUs and FBU cables 222
9.8.2 Installing an FBU 223
9.8.3 Removing an FBU 233
9.8.4 Replacing an FBU 237
Content
Upgrade and Maintenance Manual RX4770 M5

10 Main memory 239
10.1 Safety notes 239
10.2 Basic information 240
10.2.1 Slots and features 240
10.2.2 Memory population conditions 242
10.2.3 Modes of operation 243
10.2.3.1 Independent Channel mode 243
10.2.3.2 Mirrored Channel mode 247
10.2.3.3 Rank Sparing mode 249
10.3 DCPMM (Data Center Persistent Memory - former code name
AEP) 252
10.3.1 DCPMM Features (AEP Features) 252
10.3.2 DDR4 and AEP population rules 254
10.4 Installing memory modules 257
10.5 Removing memory modules 262
10.6 Replacing memory modules 264
11 Processor (CPU) 269
11.1 Safety notes 269
11.2 Basic information 270
11.3 Upgrading to 4 CPU configuration 272
11.4 Replacing a CPU or heat sink 281
12 Accessible drives 291
12.1 Optical disk drive (ODD) 291
12.1.1 Safety notes 291
12.1.2 Basic information 291
12.1.3 Installing the ODD 293
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RX4770 M5 Upgrade and Maintenance Manual

12.1.4 Removing the ODD 297
12.1.5 Replacing the ODD 300
13 Front panel 303
13.1 Safety notes 303
13.2 Basic information 303
13.3 Front panel module 303
13.3.1 Replacing the front panel module 303
14 System board and components 311
14.1 Safety notes 311
14.2 Basic information 311
14.3 CMOS battery 312
14.3.1 Replacing the CMOS battery 312
14.4 Trusted Platform Module (TPM) 315
14.4.1 TPM kit 315
14.4.2 Position of the TPM 316
14.4.3 Installing the TPM 316
14.4.4 Removing the TPM 319
14.4.5 Replacing the TPM 324
14.5 iRMC microSD card 327
14.5.1 Note for embedded Lifecycle Management (eLCM) 327
14.5.2 Installing the iRMC microSD card 327
14.5.3 Removing the iRMC microSD card 329
14.5.4 Replacing the iRMC microSD card 331
14.6 M.2 SSD 332
14.6.1 Slots and bolts for M.2 SSDs 332
14.6.2 Installing the M.2 SSD 334
14.6.3 Removing the M.2 SSD 338
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Upgrade and Maintenance Manual RX4770 M5

14.6.4 Replacing the M.2 SSD 341
14.7 Dual microSD 64GB Enterprise 344
14.7.1 Basic information 344
14.7.2 Installing the Dual microSD 64GB Enterprise 344
14.7.3 Removing the Dual microSD 64GB Enterprise 347
14.7.4 Replacing the Dual microSD 64GB Enterprise 349
14.7.5 Replacing the microSD card 351
14.8 System board 353
14.8.1 Replacing the top system board 353
14.8.2 Replacing the bottom system board 358
15 Liquid cooling (LC) 371
15.1 Safety notes 371
15.2 Basic information 372
15.3 Replacing the CPU or LC kit 380
15.4 Replacing memory modules 396
15.5 Installing a memory spacer 398
16 Appendix A 401
16.1 Mechanical overview 401
16.1.1 Server front 401
16.1.1.1 2.5-inch HDD/SSD configuration 401
16.1.2 Server rear 402
16.1.2.1 Server rear with air cooling 402
16.1.2.2 Server rear with liquid cooling 403
16.1.3 Server interior 404
16.1.3.1 Servers with air cooling 404
16.2 Connectors and indicators 406
16.2.1 System board 406
Content
RX4770 M5 Upgrade and Maintenance Manual

16.2.1.1 Bottom system board 406
16.2.1.2 Top system board 411
16.2.2 Server front 416
16.2.2.1 Connectors on the front panel module 416
16.2.2.2 Indicators on the front panel 416
16.2.2.3 Indicator on the ODD 420
16.2.2.4 Indicators on hot-plug HDD / SSD / PCIe SSD modules 421
16.2.3 Server rear 422
16.2.3.1 Connectors on the server rear 422
16.2.3.2 AC connected, ID, CSS and Global Error indicators 424
16.2.3.3 LAN indicators 427
16.2.3.4 Indicator on hot-plug PSU 429
16.2.4 Indicator of the hot-plug system fan 430
16.2.5 Acoustic indicators 430
16.3 Onboard settings 432
16.4 Minimum startup configuration 433
17 Appendix B 435
17.1 Supplied documents 435
Content
Upgrade and Maintenance Manual RX4770 M5

1 Introduction
1.1 Concept and target groups of this manual
This upgrade and maintenance manual provides instructions for the following
procedures:
–Upgrading the server configuration by adding optional hardware
components.
–Upgrading the server configuration by replacing existing hardware
components with superior ones.
–Replacing defective hardware components.
This manual focuses on on-site maintenance tasks. It is recommended to
prepare each service assignment following remote diagnostics procedures, as
described in the "ServerView Suite Local Service Concept (LSC)" manual, see
"Documentation overview" on page 26.
CAUTION
The document at hand comprises procedures of a wide range of
complexity.
▶Check the profile of qualification for technicians before assigning
tasks.
▶Before you start, carefully read "Classification of procedures" on
page 21.
1.2 Notational conventions
The following notational conventions are used in this manual:
Text in bold Indicates references to names of interface
elements.
Text in monospace Indicates commands and text to be entered by
the user.
RX4770 M5 Upgrade and Maintenance Manual 17

"Quotation marks" Indicate names of chapters and terms that are
being emphasized.
▶ Describes activities that must be performed in
the order shown.
[Abc] Indicates keys on the keyboard.
CAUTION
Pay particular attention to texts marked with this
symbol. Failure to observe this warning may
endanger your life, destroy the system or lead
to the loss of data.
Indicates additional information, notes and tips.
Indicates the procedure category in terms of
complexity and qualification requirements, see
"Classification of procedures" on page 21.
Indicates the average task duration, see
"Average task duration" on page 25.
Introduction
18 Upgrade and Maintenance Manual RX4770 M5

2 Before you start
2.1 Basic information
2.1.1 Proceeding
Before you start any upgrade or maintenance task, proceed as follows:
▶Carefully read the safety instructions, see "Important information" on
page 29.
▶Make sure that all necessary manuals are available, see "Documentation
overview" on page 26. Print the PDF files if required.
▶Make yourself familiar with the procedure categories, see "Classification of
procedures" on page 21.
▶Ensure that all required tools are available, see "Tools you need at hand" on
page 26.
2.1.2 Advanced Thermal Design (ATD)
The ATD option allows you to operate the system with a wider temperature
range either of 5 °C to 40 °C or 5 °C to 45 °C, depending on your system and
configuration.
This option can only be ordered from the
manufacturer and is indicated by the respective
logo on the identification rating plate.
CAUTION
▶In a system that is configured with ATD, only certain components
which support the respectively increased higher operating
temperature range may be installed and used. For applicable
restrictions, see the official configurator tool.
RX4770 M5 Upgrade and Maintenance Manual 19

2.1.3 Installing optional components
The operating manual of your server gives an introduction to server features
and provides an overview of available hardware options.
Use the Fujitsu ServerView Suite management software and the iRMC S5 web
interface to prepare hardware expansions. For more information about
ServerView Suite documentation, see "Documentation overview" on page 26.
Please see the following ServerView Suite topics:
–Operation
–Virtualization
–Maintenance
–Out-Of-Band Management
For the latest information on hardware options, see the hardware
configurator of your server, available online at the following address:
https://www.fujitsu.com/fts/products/computing/servers/primergy/
index.html
For Japan:
https://www.fujitsu.com/jp/products/computing/servers/primergy/
Please contact your local Fujitsu customer service partner for details on how to
order expansion kits or spare parts.
2.1.4 Replacing a defective component
The Global Error indicator on the front of the server reports defective hardware
components that need to be replaced. For more information on the controls
and indicators of your server, see the operating manual of your server and
"Connectors and indicators" on page 406.
If the system has been powered off in order to replace a non-hot plug unit, a
system of PRIMERGY diagnostic indicators guides you to the defective
component. The "Indicate CSS" button enables the indicator next to the
defective component even if the server has been switched off and
disconnected from the mains. For more information, see "Using diagnostic
information" on page 43 and "Indicators on the front panel" on page 416.
Before you start
20 Upgrade and Maintenance Manual RX4770 M5