Fujitsu SPARC M10-4 User manual

Fujitsu M10-4/Fujitsu M10-4S/
SPARC M10-4/SPARC M10-4S
Service Manual
Manual Code: C120-E682-10EN
November 2014

Copyright © 2007, 201
4
, Fujitsu Limited. All rig
h
ts reserved.
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to U.S. Government end users are " ommer ial omputer software" pursuant to the appli able Federal A quisition Regulation and agen y-spe ifi supplemental regulations. As su h,
use, dupli ation, dis losure, modifi ation, and adaptation of the programs, in luding any operating system, integrated software, any programs installed on the hardware, and/or
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to U.S. Government end users are " ommer ial omputer software" pursuant to the appli able Federal A quisition Regulation and agen y-spe ifi supplemental regulations. As su h,
use, dupli ation, dis losure, modifi ation, and adaptation of the programs, in luding any operating system, integrated software, any programs installed on the hardware, and/or
do umentation, shall be subje t to li ense terms and li ense restri tions appli able to the programs. No other rights are granted to the U.S. Government.
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SAUF
MENTION CONTRAIRE EXPRESSEMENT STIPULEE AU DIT CONTRAT, ORACLE OU FUJITSU LIMITED ET/OU LES SOCIETES AFFILIEES A L'UNE OU L'AUTRE
ENTITE DECLINENT TOUT ENGAGEMENT OU GARANTIE, QUELLE QU'EN SOIT LA NATURE (EXPRESSE OU IMPLICITE) CONCERNANT CE PRODUIT, CETTE
TECHNOLOGIE OU CE DOCUMENT, LESQUELS SONT FOURNIS EN L'ETAT. EN OUTRE, TOUTES LES CONDITIONS, DECLARATIONS ET GARANTIES EXPRESSES OU
TACITES, Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE, A L'APTITUDE A UNE UTILISATION PARTICULIERE OU A
L'ABSENCE DE CONTREFACON, SONT EXCLUES, DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE. Sauf mention ontraire expressément stipulée dans e ontrat,
dans la mesure autorisée par la loi appli able, en au un as Ora le ou Fujitsu Limited et/ou l'une ou l'autre de leurs so iétés affiliées ne sauraient être tenues responsables envers une
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LA
DOCUMENTATION EST FOURNIE "EN L'ETAT" ET TOUTE AUTRE CONDITION, DECLARATION ET GARANTIE, EXPRESSE OU TACITE, EST FORMELLEMENT
EXCLUE, DANS LA MESURE AUTORISEE PAR LA LOI EN VIGUEUR, Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE,
A L'APTITUDE A UNE UTILISATION PARTICULIERE OU A L'ABSENCE DE CONTREFACON.

Contents
Preface xi
Chapter 1 Before Starting Maintenance Work 1
1.1 Warning/Caution Indications 1
1.2 Warning Labels 2
1.3 Labels/Tags 2
1.4 Safety Precautions 4
1.5 otes Regarding Static Electricity 5
1.6 Other Precautions 6
1.7 Emergency Power Off 7
Chapter 2 Understanding the System Components 9
2.1 Identifying the ames and Locations of Components 9
2.2 Checking
the Memory Configuration Rules 13
2.2.1 Memory installation rules 14
2.2.2 Checking memory information 17
2.3 Confirming the Functions of the Operation Panel 18
2.3.1 Display function of the operation panel 20
2.3.2 Control function of the operation panel 21
2.4 Checking the LED Indications 24
2.4.1 Operation panel LEDs 24
2.4.2 LEDs on
the rear panel (System locator) 25
2.4.3 LEDs on each component 26
iii

2.5 Confirming the Types of Cable 29
2.5.1 Types of cable 29
2.5.2 Cable connection ports 30
Chapter 3 Type of Maintenance 33
3.1 Types of Maintenance Supported in the SPARC M10-4/M10-4S 33
3.2 Active Maintenance 34
3.3 Inactive Maintenance 35
3.4 System-stopped Maintenance 36
Chapter Preparation and Precautions for Maintenance 37
4.1 Confirming
the System Configuration 37
4.1.1 Confirming the hardware configuration 37
4.1.2 Confirming the software and firmware configurations 38
4.1.3 Confirming the FRU information and resource information 39
4.2 Troubleshooting 40
4.2.1 Determining the causes of failures 40
4.2.2 Identifying a failure 41
4.2.3 Downloading error log information 47
4.3 Maintenance Precautions 47
4.3.1 Precautions for
replacement 47
4.3.2 Precautions for installation 49
4.3.3 Precautions for removal 50
Chapter 5 Preparations Required for Maintenance 53
5.1 Preparing Tools Required for Maintenance 53
5.2 Switching the Mode Switch to Service Mode 54
5.3 Checking the Operating Condition and Resource Usage Status 54
5.3.1 Checking the operating condition of the physical partition
or
logical domain 54
5.3.2 Checking the assignment status of I/O devices 55
5.3.3 Checking the usage status of the internal disk 56
5.4 Preparations for Enabling Active Maintenance 56
5.4.1 Releasing the assignment of I/O devices 56
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5.4.2 Enabling the removal of an I/O device 61
5.4.3 Releasing a chassis requiring maintenance from the physical
partition 69
5.5 Powering Off the Physical Partition Requiring Maintenance 71
5.6 Stopping the Entire System 73
5.6.1 Stopping the system with the XSCF command 73
5.6.2 Stopping the system from the operation panel 75
5.7 Saving
XSCF Setting Information 75
5.8 Releasing a SPARC M10-4/M10-4S FRU from the System with the
replacefru Command 76
5.8.1 Releasing of the SPARC M10-4S chassis (possible only in a
system with a building block configuration) 76
5.8.2 Releasing of the power supply unit and fan unit of the SPARC
M10-4/M10-4S 78
5.9 Accessing an FRU 79
5.9.1 Removing the crossbar cables from the cable support 80
5.9.2 Lowering the cable support 82
5.9.3 Lowering the cable support (if it is a new model) 84
5.9.4 Removing the power cord 85
5.9.5 Removing the front cover 86
Chapter 6 Restoring the System 87
6.1 Restoring the
Chassis 87
6.1.1 Installing the power cord 87
6.1.2 Fixing the cable support 88
6.1.3 Fixing the cable support (if it is a new model) 89
6.1.4 Attaching the crossbar cables to the cable support 90
6.1.5 Installing the front cover 91
6.2 Incorporating a SPARC M10-4/M10-4S FRU into the System with the
replacefru
Command 92
6.2.1 Incorporation of the SPARC M10-4S chassis (possible only in a
system with a building block configuration) 92
Contents v

6.2.2 Incorporation of the power supply unit and fan unit of the
SPARC M10-4/M10-4S 94
6.3 Diagnosing a Replacement FRU 96
6.3.1 Diagnosing the system board 96
6.3.2 Diagnosing the crossbar unit and crossbar cables 96
6.4 Restoring XSCF Setting Information 97
6.5 Incorporating a Chassis and I/O Device into a Physical Partition 98
6.5.1 Incorporating a chassis into a physical partition 98
6.5.2 Incorporating an I/O device 99
6.5.3 Restoring the logical domain to the pre-maintenance state 102
6.6 Returning the Mode Switch to Locked Mode 107
6.7 Powering On the Physical Partition Requiring Maintenance 107
6.8 Starting the Entire System 108
6.8.1 Starting the system
with an XSCF command 108
6.8.2 Starting the system from the operation panel 109
Chapter 7 Maintenance Flow 111
7.1 Maintenance Workflow 111
7.2 FRU Replacement Workflow 113
7.2.1 Active replacement 114
7.2.2 Inactive replacement 122
7.2.3 System-stopped replacement 130
7.3 FRU Installation Workflow 138
7.3.1 Active addition 138
7.3.2 Inactive addition 143
7.3.3 System-stopped addition 147
7.4 FRU Removal Workflow 152
7.4.1 Active removal 153
7.4.2 Inactive removal 158
7.4.3 System-stopped removal 162
Chapter 8 Maintaining the PCI Express Cards 169
8.1 Configuration of the PCI Express Cards 169
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8.2 Maintenance Flow 171
8.3 Removing a PCI Express Card 172
8.3.1 Removing a PCI Express card cassette 172
8.3.2 Removing a PCI Express card 174
8.3.3 Installing a PCI Express card filler 177
8.4 Installing a PCI Express Card 179
8.4.1 Installing a PCI Express card 179
8.4.2 Removing a PCI Express card
filler 181
8.4.3 Installing a PCI Express card cassette 181
Chapter 9 Maintaining the CPU Memory Unit/Memory 183
9.1 Configuration of the CPU Memory Unit and Memory 183
9.1.1 Configuration of the CPU memory unit 183
9.1.2 Memory configuration 185
9.2 Before Maintaining a CPU Memory Unit 186
9.2.1 Maintenance precautions 186
9.2.2 Maintenance flow 186
9.3 Removing a CPU Memory Unit 190
9.3.1 Accessing a CPU memory unit 191
9.3.2 Removing a CPU memory unit from the chassis 192
9.3.3 Removing the CPU memory unit upper 193
9.4 Installing a PCI Express Cable 201
9.5 Switching the microSD Card 234
9.6 Removing Memory 238
9.7 Installing Memory 240
9.8 Installing
a CPU Memory Unit 240
9.8.1 Installing the CPU memory unit upper 240
9.8.2 Installing the CPU memory unit in the chassis 251
Chapter 10 Maintaining the Internal Disks 253
10.1 Configuration of the Internal Disks 253
10.2 Maintenance Flow 254
10.3 Removing an Internal Disk 255
Contents vii

10.4 Installing an Internal Disk 258
Chapter 11 Maintaining the Fan Units 259
11.1 Configuration of the Fan Units 259
11.2 Removing a Fan Unit 260
11.3 Installing a Fan Unit 261
Chapter 12 Maintaining the Power Supply Units 263
12.1 Configuration of the Power Supply Units 263
12.2 Removing a Power Supply Unit 264
12.3 Installing a Power Supply Unit 265
Chapter 13 Maintaining the PSU Backplane Unit/Operation Panel 267
13.1 Locations of the PSU Backplane Unit and Operation Panel 267
13.2 Before Maintaining the PSU Backplane Unit/Operation Panel 269
13.2.1 Maintenance precautions 269
13.3 Maintenance Flow 270
13.4 Removing the PSU Backplane Unit/Operation Panel 271
13.4.1 Removing
the PSU backplane unit 271
13.4.2 Removing the operation panel 273
13.5 Installing the PSU Backplane Unit/Operation Panel 274
13.5.1 Installing the operation panel 274
13.5.2 Installing the PSU backplane unit 275
Chapter 1 Maintaining the Crossbar Cables 277
14.1 Configuration of the Ports for the Crossbar Cables 277
14.2 Removing the Crossbar Cables 281
14.3 Installing the Crossbar Cables 283
Chapter 15 Maintaining the Crossbar Units 285
15.1 Configuration of the Crossbar Units 285
15.2 Removing a Crossbar Unit 286
15.3 Installing a Crossbar Unit 288
Chapter 16 Maintaining the XSCF BB Control Cables 291
16.1 Configuration of the Ports for the XSCF BB Control Cables 291
16.2 Removing an XSCF BB Control Cable 293
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16.3 Installing an XSCF BB Control Cable 294
Chapter 17 Maintaining the XSCF DUAL Control Cables 297
17.1 Configuration of the XSCF DUAL Control Ports 297
17.2 Removing an XSCF DUAL Control Cable 299
17.3 Installing an XSCF DUAL Control Cable 300
Appendix A Component List 301
Appendix B Component Specifications 303
B.1 CPU Memory
Unit 303
B.2 Crossbar Unit 304
B.3 Power Supply Unit 304
B.4 Fan Unit 305
B.5 Internal Disk Drive 305
B.6 PCI Express Card 306
B.7 Backplanes 306
B.8 Operation Panel 308
Appendix C Oracle Solaris Troubleshooting Commands 309
C.1 iostat(1M) Command 309
C.2 prtdiag(1M) Command 311
C.3 prtconf(1M) Command 314
C.4 netstat(1M) Command 317
C.5 ping(1M)
Command 318
C.6 ps(1) Command 320
C.7 prstat(1M) Command 321
Appendix D External Interface Specifications 323
D.1 Serial Port 323
D.1.1 Wire connection chart for serial cable 324
D.2 USB Port 324
D.3 SAS Port 325
D.4 RESET Switch 325
Index 327
Contents ix

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Preface
This document describes the maintenance procedure for Oracle or Fujitsu SPARC
M10- /M10- S. The maintenance work should be performed by service engineers
and/or field engineers.
See the Crossbar Box for Fujitsu M10/SPARC M10 Systems Service Manual for the
procedures for maintaining the crossbar box.
Fujitsu M10 is sold as SPARC M10 Systems by
Fujitsu in Japan.
Fujitsu M10 and SPARC M10 Systems are identical products.
The preface includes the following sections:
■Audience
■Related
Documentation
■Text
Conventions
■Notes
on Safety
■Syntax
of the Command-Line Interface (CLI)
■Document
Feedback
Audience
This document is intended for service engineers and field engineers who perform
maintenance work on the system.
xi

Documentation Related to SPARC M10 Systems (*1)
Fujitsu M10/SPARC M10 Systems Getting Started Guide (*2)
Fujitsu M10/SPARC M10 Systems Quick Guide
Fujitsu M10/SPARC M10 Systems Important egal and Safety Information (*2)
Software icense Conditions for Fujitsu M10/SPARC M10 Systems
Fujitsu M10/SPARC M10 Systems Safety and Compliance Guide
Fujitsu M10/SPARC M10 Systems Security Guide
Fujitsu M10/SPARC M10 Systems/SPARC Enterprise/PRIMEQUEST Common Installation Planning
Manual
Fujitsu M10/SPARC M10 Systems Installation Guide
Fujitsu M10-1/SPARC M10-1 Service Manual
Fujitsu M10-4/Fujitsu M10-4S/SPARC M10-4/SPARC M10-4S Service Manual
Crossbar Box for Fujitsu M10/SPARC M10 Systems Service Manual
PCI Expansion Unit for Fujitsu M10/SPARC M10 Systems Service Manual
Fujitsu M10/SPARC M10 Systems PCI Card Installation Guide
Fujitsu M10/SPARC M10 Systems System Operation and Administration
Guide
Fujitsu M10/SPARC M10 Systems Domain Configuration Guide
Fujitsu M10/SPARC M10 Systems XSCF Reference Manual
Fujitsu M10/SPARC M10 Systems RCI User Guide (*3)
Fujitsu M10/SPARC M10 Systems XSCF MIB and Trap ists
Fujitsu M10/SPARC M10 Systems Product Notes
Fujitsu M10/SPARC M10 Systems Glossary
*1: The listed manuals are subject to change without notice.
*2: Printed
manuals are provided with the product.
*3: This document applies speci ically to the SPARC M10 and FUJITSU ETERNUS disk storage system.
Related Documentation
All documents for your server are available online at the following locations.
■Sun
Oracle software-related documents (Oracle Solaris, etc.)
http://www.oracle.com/documentation/
■Fujitsu
documents
Japanese site
http://jp.fujitsu.com/platform/server/sparc/manual/
Global site
http://www.fujitsu.com/global/services/computing/server/sparc/downloads/manual/
The following table lists documents related to SPARC M10 Systems.
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Font/Symbol Meaning Example
A
aBbCc123 What
you type, when contrasted with on-screen
computer output.
This ont is used to indicate an example o
command input.
XSCF>adduserjsmith
AaBbCc123 The
names o commands, iles, and directories;
on-screen computer output.
This ont is used to indicate an example o
command input in the rame.
XSCF>showuser-P
UserName:
jsmith
Privileges: useradm

auditadm
Italic Indicates the name o a re erence manual. See the Fujitsu M10/SPARC M10
Systems Installation Guide.
" " Indicates the names o chapters, sections, items,
buttons, or menus.
See "Chapter 2 Network Connection."
Text Conventions
This manual uses the following fonts and symbols to express specific types of
information.
Command syntax in the text
While the XSCF commands have a section number of (8) or (1), it is omitted from the
text.
The Oracle Solaris commands have a section number such as (1M) in the text.
Each command has a section number in a command name to prompt users to refer to
it.
Notes on Safety
Read the following documents thoroughly before using or handling any SPARC M10
Systems.
■Fujitsu
M10/SPARC M10 Systems Im ortant Legal and Safety Information
■Fujitsu
M10/SPARC M10 Systems Safety and Com liance Guide
Preface xiii

Syntax of the Command-Line Interface
(CLI)
The command syntax is as follows:
■A
variable that requires the input of a value must be put in Italics.
■An
optional element must be enclosed in [].
■A
group of options for an optional keyword must be enclosed in [] and delimited
by |.
Document Feedback
If you have any comments or requests regarding this document, please take a
moment to share it with us by indicating the manual code, manual title, and page,
and stating your points specifically through the following websites:
■Japanese
site
http://jp.fujitsu.com/platform/server/sparc/manual/
■Global
site
http://www.fujitsu.com/global/services/computing/server/sparc/downloads/manual/
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Warning
- "WARNING" indicates a potential hazard that could result in death or
serious personal injury if the user does not perform the procedure correctly.
Caution
- "CAUTION" indicates a potential hazard that could result in minor or
moderate personal injury if the user does not perform the procedure correctly. This
also indicates that damage to the unit or other property may occur if the user does
not perform the procedure correctly.
Chapter 1
Before Starting Maintenance Work
This chapter describes the safety precautions that must be observed before starting
any maintenance work.
Note the meanings of each of the following symbols and labels to ensure that the
work is done correctly.
■Warning/Caution
Indications
■Warning
Labels
■Labels/Tags
■Safety
Precautions
■Notes
Regarding Static Electricity
■Other
Precautions
■Emergency
Power Off
1.1 Warning/Caution Indications
This manual uses the following conventions to indicate warning and alert messages,
which are intended to prevent injury to the user and others as well as damage to
property.
1

Caution
- Never peel off the labels.
A
AA
Note
- The contents o the labels and tags may di er rom those that are actually a ixed.
1.2 Warning Labels
Observe the warning labels (A in the figure) affixed on the SPARC M10- /M10- S
during the maintenance work.
Figure 1-1
Location of warning labels
1.3 Labels/Tags
This section describes the labels and tags attached to the SPARC M10- /M10- S.
For warning labels, see "1.2 Warning Labels."
■The
system name plate label (A in Figure 1-2) describes the model number, serial
number, manufacture date, rated voltage/current, number of phases, frequency,
and weight for maintenance and management.
■The
standard label (B in Figure 1-2) describes the following certification standards.
■Safety:
NRTL/C
■Radio
wave: VCCI-A, FCC-A, DOC-A, and KCC
■Safety
and radio wave: CE, BSMI, RCM, and EAC
Fujitsu M10-4/Fujitsu M10-4S/SPARC M10-4/SPARC M10-4S Service Manual
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November 20142

A
B
Figure 1-2
Location of the system name plate label and standard label
■The
RFID tag (Figure 1-3) carries an Asset ID. The RFID tag of the SPARC
M10- /M10- S is affixed on the front cover.
Chapter 1 Before Starting Maintenance Work 3

Figure 1-3
RFID tag
1.4 Safety Precautions
Observe the following precautions to protect yourself when performing maintenance.
■Observe
all the precautions, warnings, and instructions described on the chassis.
■Do
not insert foreign objects into the openings in the chassis. Any such foreign
object could come into contact with high-voltage circuitry or could short circuit
the components, causing a fire or an electric shock.
■Contact
a service engineer to inspect the chassis.
Fujitsu M10-4/Fujitsu M10-4S/SPARC M10-4/SPARC M10-4S Service Manual
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November 20144

Table 1-1
ESD precautions
Item Precaution
Wrist strap Wear an antistatic wrist strap when handling printed boards.
ESD mat An approved ESD mat provides protection rom static damage
when used with a wrist strap. The mat also acts as a cushion to
protect the small parts that are attached to printed boards.
Antistatic bag/
ESD sa e packaging box
A ter removing a
printed board or component, place it in the
antistatic bag or ESD sa e packaging box.
Safety precautions on electricity
■Confirm
that the voltage and frequency of your input power supply match the
electric rating described on the system name plate label affixed on the chassis.
■Wear
a wrist strap when handling a hard disk drive, CPU memory unit, or other
printed boards.
■Use
grounded power outlets.
■Do
not attempt to make any mechanical or electrical modifications. Fujitsu shall
not be responsible for the regulatory compliance of a chassis that has been modified.
Safety precautions on the racks
■The
racks should be fixed on the floor, ceiling, or the adjacent frame.
■The
racks may be supplied with a quakeresistant options kit. The use of the
quakeresistant options kit prevents the racks from falling over during installation
or maintenance service on the chassis.
■Prior
to installation or maintenance, a safety assessment should be conducted by a
service engineer in the following cases:
■When
the quakeresistant options kit is not supplied and the rack is not fixed on
the floor with bolts: Check for the safety such as whether the rack should not
fall over.
■If
multiple chassis are mounted in a rack, perform maintenance for each of the
chassis.
For details of the racks, see "Chapter 2 Planning and Preparing for System
Installation" in the Fujitsu M10/SPARC M10 Systems Installation Guide.
1.5 Notes Regarding Static Electricity
Observe the precautions concerning the electrostatic discharge (ESD) as described in
Table 1-1 to ensure the safety of personnel and the system.
Chapter 1 Before Starting Maintenance Work 5

Caution -
Do not connect the wrist strap clip to the ESD mat. By connecting the wrist
strap clip to the chassis, the operator and components have the same level of
potential, thus eliminating the danger of static damage.
A
B
How to use a wrist strap
Wear a wrist strap in such a way that the inner metal surface (A in the figure) of the
wrist strap band is in contact with your skin. Connect the clip (B in the figure)
directly to the chassis.
Figure 1-4
Wrist strap connection destination
1.6 Other Precautions
■Printed
boards in the chassis can be easily damaged by static electricity. To
prevent damage to printed boards, wear a wrist strap and ground it to the chassis
prior to starting maintenance.
■When
mounting any component in the chassis, check the connectors on both of the
chassis and component beforehand to confirm that none of the pins are bent and
that all the pins are neatly arranged in lines. If a component is mounted with a
bent pin in a connector, the chassis
or component may be damaged. Also, carefully
proceed with the work to prevent any pin from being bent.
Fujitsu M10-4/Fujitsu M10-4S/SPARC M10-4/SPARC M10-4S Service Manual
･
November 20146