Fujitsu ETERNUS LT20 S2 How to use

Edition February 2013 (Version 2.3, ) P3AM-5382-02ENZ0
Installing, Starting Up and Maintaining - English
ETERNUS LT20 S2 LTO Library
Installing, Starting Up and Maintaining

This manual is printed
on paper treated with
chlorine-free bleach.
Copyright and Trademarks
Copyright © Fujitsu Limited 2011-2013
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
All hardware and software names used are trademarks of their respective manufacturers.

ETERNUS LT20 S2 3
Contents
1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1 Target Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2 Notational Conventions . . . . . . . . . . . . . . . . . . . . . 7
1.3 Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.4 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.5 Product Warranty Caution . . . . . . . . . . . . . . . . . . . . 8
1.6 Rack Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Product Description . . . . . . . . . . . . . . . . . . . . . . 11
2.1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3 Internal Components . . . . . . . . . . . . . . . . . . . . . . 16
3 Installing the Tape Library . . . . . . . . . . . . . . . . . . . 17
3.1 Location Requirements . . . . . . . . . . . . . . . . . . . . 17
3.2 Unpacking the LTO Library . . . . . . . . . . . . . . . . . . 18
3.3 Identifying Product Components . . . . . . . . . . . . . . . 20
3.4 Remove the Shipping Lock . . . . . . . . . . . . . . . . . . 20
3.5 Rack Mounting the Tape Library . . . . . . . . . . . . . . . 21
3.5.1 Preparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.5.2 Installing the Library in a Rack . . . . . . . . . . . . . . . . . . 23
3.6 Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
3.6.1 Connection Recommendations and Additional Remarks . . . . 29
3.6.1.1 Fibre Channel . . . . . . . . . . . . . . . . . . . . . . . . 30
3.6.1.2 SAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.6.1.3 Preparing the Host . . . . . . . . . . . . . . . . . . . . . . 30
3.6.2 Power and Signal Cable . . . . . . . . . . . . . . . . . . . . . 31
3.6.3 Verifying the Detection of the Library Under Windows . . . . . 33

4 ETERNUS LT20 S2
Contents
4 Operating the LTO Library . . . . . . . . . . . . . . . . . . . 35
4.1 Operator Control Panel (OCP) . . . . . . . . . . . . . . . . . 35
4.1.1 Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.1.2 OCP Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.1.3 Power-Up Display . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.1.4 Note about the LEDs . . . . . . . . . . . . . . . . . . . . . . . 36
4.1.5 Input Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.1.5.1 Selectable Predefined Values . . . . . . . . . . . . . . . . . 37
4.1.5.2 Toggle Values . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.1.5.3 Numerical Values . . . . . . . . . . . . . . . . . . . . . . . 37
4.1.6 Power ON/OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.1.7 OCP Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.2 Tape Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.2.1 ETERNUS LT20 Tape Library Cartridge Type . . . . . . . . . . 40
4.2.2 Using and Maintaining Tape Cartridges . . . . . . . . . . . . . 40
4.2.3 Labeling Tape Cartridges . . . . . . . . . . . . . . . . . . . . . 41
4.2.4 Write-protecting Tape Cartridges . . . . . . . . . . . . . . . . . 42
4.2.5 Backward Read Compatibility . . . . . . . . . . . . . . . . . . . 43
4.2.6 Bar Code Reader . . . . . . . . . . . . . . . . . . . . . . . . . 43
4.2.7 Activating the Autoclean Function . . . . . . . . . . . . . . . . 44
4.3 Magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4.3.1 Inserting Tape Cartridges into a Magazine . . . . . . . . . . . . 45
4.3.2 Removing and Replacing a Magazine Using the OCP . . . . . . 46
4.3.3 Removing and Replacing a Magazine Using the RMU . . . . . . 47
4.3.4 Slot Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . 48
4.3.5 Mailslot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4.4 Remote Management Unit (RMU) . . . . . . . . . . . . . . . . 51
4.4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
4.4.2 Library Status Icons . . . . . . . . . . . . . . . . . . . . . . . . 51
4.4.3 Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
4.4.4 Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
4.4.4.1 Viewing Static Library Information . . . . . . . . . . . . . . . 53
4.4.4.2 Viewing Static Drive Information . . . . . . . . . . . . . . . 54
4.4.4.3 Viewing Static Network Information . . . . . . . . . . . . . . 55
4.4.5 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
4.4.5.1 Viewing Dynamic Library Information . . . . . . . . . . . . . 55
4.4.5.2 Viewing Dynamic Drive Information . . . . . . . . . . . . . . 56
4.4.5.3 Viewing the Tape Cartridge Inventory . . . . . . . . . . . . . 57

ETERNUS LT20 S2 5
Contents
4.4.6 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 58
4.4.6.1 Changing the System Configuration . . . . . . . . . . . . . 58
4.4.6.2 Changing the Drive Configuration . . . . . . . . . . . . . . 59
4.4.6.3 Changing the Network Configuration . . . . . . . . . . . . 60
4.4.6.4 Changing the SNMP Configuration . . . . . . . . . . . . . 66
4.4.6.5 Changing the Administrative Password . . . . . . . . . . . 67
4.4.6.6 Setting Date/Time . . . . . . . . . . . . . . . . . . . . . . 68
4.4.6.7 Setting Error Log Mode . . . . . . . . . . . . . . . . . . . 69
4.4.6.8 Setting Event Notification Parameters . . . . . . . . . . . . 69
4.4.6.9 Restoring Factory Defaults . . . . . . . . . . . . . . . . . . 70
4.4.7 Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
4.4.7.1 Moving Media within the Library . . . . . . . . . . . . . . . 71
4.4.7.2 Determining Current Media Inventory . . . . . . . . . . . . 72
4.4.7.3 Releasing and Replacing Magazines . . . . . . . . . . . . 72
4.4.8 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.4.8.1 Performing General Library Diagnostics . . . . . . . . . . . 73
4.4.8.2 Performing Drive Diagnostics . . . . . . . . . . . . . . . . 74
4.4.8.3 Determining and Updating Firmware . . . . . . . . . . . . . 75
4.4.8.4 Rebooting the Library . . . . . . . . . . . . . . . . . . . . 76
4.4.8.5 Viewing Library Logs . . . . . . . . . . . . . . . . . . . . . 77
4.4.8.6 Cleaning Tape Drive . . . . . . . . . . . . . . . . . . . . . 78
4.4.8.7 Getting Cartridge Information . . . . . . . . . . . . . . . . 79
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 81
5.1 Installation Problems . . . . . . . . . . . . . . . . . . . . . . 81
5.1.1 LUN Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . 81
5.1.2 Backup Application Installation . . . . . . . . . . . . . . . . . 81
5.1.3 Device Driver Installation . . . . . . . . . . . . . . . . . . . . 81
5.2 Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . 82
5.3 Removing Stuck Tapes from Slots . . . . . . . . . . . . . . 88
5.4 Magazine Does not Unlock via OCP or RMU . . . . . . . . . 89
5.5 Media Removal Prevented . . . . . . . . . . . . . . . . . . . 91
5.6 Tape Library Error Codes . . . . . . . . . . . . . . . . . . . 92
5.6.1 Example Error Code . . . . . . . . . . . . . . . . . . . . . . . 92
5.6.2 Error Code Table . . . . . . . . . . . . . . . . . . . . . . . . . 93

6 ETERNUS LT20 S2
Contents
6 Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
6.1 Possible Tools Needed . . . . . . . . . . . . . . . . . . . . . 99
6.2 Electrostatic Discharge . . . . . . . . . . . . . . . . . . . . . 99
6.3 Removing and Replacing a Tape Drive . . . . . . . . . . . . 100
6.4 Removing and Replacing the Base Chassis . . . . . . . . . 102
7 Packaging before Transportation . . . . . . . . . . . . . . . 105
8 Technical Specifications . . . . . . . . . . . . . . . . . . . 109
9 Recycling and Disposal . . . . . . . . . . . . . . . . . . . . 111
10 Regulatory Information . . . . . . . . . . . . . . . . . . . . 113
10.1 Device Standards . . . . . . . . . . . . . . . . . . . . . . . 113
10.2 FCC (United States) . . . . . . . . . . . . . . . . . . . . . . 113
10.3 Canadian Certification . . . . . . . . . . . . . . . . . . . . 114
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

ETERNUS LT20 S2 7
1 Preface
1.1 Target Groups
This manual is written primarily for users with access to the entire range of the
ETERNUS LT20 S2 LTO library functions, for system administrators and field
engineering staff. Basic hardware knowledge is required.
1.2 Notational Conventions
The following notational conventions are used in this manual.
italics
Denote names of commands, system calls, functions, files, procedures,
programs etc. as well as menu options and input/output fields from
figures in the main body of text.
fixed-pitch font
Indicates system output, such as error messages, messages, notes, file
excerpts and program examples.
fixed-pitch semi-bold font
Denotes user input in examples.
1., 2., 3. ...
Activities of the user.
IHighlights additional information that should be noted to assist under-
standing of the surrounding text passages.
VCAUTION
Calls attention to a situation that can cause data loss.
VWARNING
Calls attention to a situation that is potentially lethal or hazardous to
people.

8 ETERNUS LT20 S2
Warnings Preface
1.3 Warnings
●Ventilation – The product should be situated so that its location or position
does not interfere with proper ventilation.
●Heat – The product should be situated away from heat sources such as
radiators, heat registers, furnaces, or other heat producing appliances.
●Power sources – The product should be connected to a power source only
of the type directed in the operating instructions or as marked on the
product.
●Power cord protection – The AC line cord should be routed so that it is not
likely to be walked on or pinched by items placed upon or against it, paying
particular attention to the cord at the wall receptacle, and the point where the
cord exits from the product.
●Object and liquid entry – Care should be taken to insure that objects do not
fall and liquids are not spilled into the product’s enclosure through openings.
1.4 Precautions
●Do not expose the unit to moisture. The operating temperature for this unit
is between 10°C (50°F) and 35°C (95°F).
●Use the unit on a firm level surface free from vibration.
●Do not place anything on top of the unit.
1.5 Product Warranty Caution
The warranty for the tape library shall not apply to failures of any unit when:
ACHTUNG
Die Entladung von statischer Elektrizität kann hierfür empfindliche
Geräte oder Schaltkreise zerstören. Geeignete Verpackungsmaterialien
und Erdungstechniken sind Voraussetzungen um Schäden zu verhin-
dern.

ETERNUS LT20 S2 9
Preface Rack Stability
●The tape library is physically abused or used in a manner that is inconsistent
with the operating instructions or product specification defined by the
manufacturer.
●The tape library fails because of accident, misuse, abuse, neglect, mishan-
dling, misapplication, alteration, faulty installation, modification, or service by
anyone other than the factory service center or its approved agent.
●The tape library is repaired by anyone, including an approved agent, in a
manner that is contrary to the maintenance or installation instructions
supplied by the manufacturer.
●The manufacturer's serial number tag is removed.
●The tape library is damaged because of improper packaging on return.
Unauthorized modifications to the unit configuration by the customer may result
in loss of guarantee by the vendor.
1.6 Rack Stability
VWARNING
To reduce the risk of personal injury or damage to equipment:
●Extend levelling jacks to the floor.
●Ensure that the full weight of the rack rests on the levelling jacks.
●Install stabilizing feet on the rack.
●In multiple-rack installations, secure racks together.
●Extend only one rack component at a time. Racks may become
unstable if more than one component is extended.

ETERNUS LT20 S2 11
2 Product Description
The ETERNUS LT20 S2 LTO library provides a compact, high-capacity, low-cost
solution for simple, unattended data backup.
The ETERNUS LT20 S2 houses up to 8 tape cartridges in a compact 1U form
factor with easy access to tape cartridges via two removable magazines and a
mailslot for importing and exporting cartridges. The library can support one
LTO3, LTO4, LTO5, or LTO6 half height tape drive.
Each magazine can hold up to four cartridges.
The library does not occupy an own signal interface but is controlled via a
separate LUN of the tape drive.
The library can be operated via Operator Control Panel (OCP) or Remote
Management Unit (RMU).
The ETERNUS LT20 tape library is compatible with most operating systems and
environments that support the SAS or Fibre Channel interface. However, the
library requires either direct support from the operating system or a compatible
backup application to take full advantage of its many features.
Figure 1: ETERNUS LT20 front and rear view
Particular emphasis of the ETERNUS LT family includes:
●Platform of tape Librarys - independent of LTO technology
●Broad level of connectivity - SAS, Fibre Channel
●Technology upgrade - customer can upgrade tape drive technologies (e.g.
LTO4 to LTO5) in the field
●Service friendly design - drive, power supply and library controller are
accessible from the back of the unit allowing for quick replacement
●Best in class cartridge and drive density - packing in as many or more
cartridges in the standard rack height 1U as most other Libraries on the
market

12 ETERNUS LT20 S2
Product Description
●Maximum up time - through advanced error handling and recovery
capability
The ETERNUS LT20 includes the following features:
●USB interface to improve serviceability and to store customer specific
settings
●User friendly Operator Control Panel with simple character set
●Support of further LTO generations
●Integral Remote Management Unit
●Supports industry standard management software tools such as SNMP and
SMI-S (future developments)
●Mailslot
●Robotic with barcode reader
The ETERNUS LT20 has 1U rack format functionality. It provides cost-effective,
easy to install, automated data protection for the small to medium sized
business.
INot all features will be available at initial product launch and will be added
upon technology availability, anticipated market requirements, and/or
customer needs.

ETERNUS LT20 S2 13
Product Description Front Panel
2.1 Front Panel
The front of the ETERNUS LT20 LTO library is used to access the power button,
operator control panel (OCP) with four push button switches and LCD display,
the LEDs, the left and right magazines and the mailslot.
Figure 2: Front panel
No. Description
1 Left magazine with mailslot.
2 Power button.
Pressing the button will initiate a controlled Power Down of the unit
(soft power down).
3 LED "READY" (Green).
Illuminated when power is on. Blinking when there is tape or library
robots activity.
4 LED "CLEAN" (Amber).
Illuminated when the tape drive has determined that a cleaning
cartridge should be used. Cleaning is only necessary when the library
directs you to do so. Additional cleaning is not necessary.
5 LED "ATTENTION" (Amber).
Illuminated if the library has detected a condition that requires attention
by the operator.
6 LED "ERROR" (Amber).
Illuminated if an unrecoverable tape drive or library error occurs. A
corresponding error message displays on the LCD screen (see for
more information).

14 ETERNUS LT20 S2
Rear Panel Product Description
2.2 Rear Panel
The rear of the tape library provides access to signal connectors, tape drive bay,
the power connector, Ethernet, serial and the USB port. Figure 3to 4show the
rear panel of a library with a half height LTO drive each.
Figure 3: Rear panel with a SAS tape drive
Figure 4: Rear panel with a Fibre Channel tape drive
7 Control key "UP" button [▲]
The UP button is used to navigate through menu items.
8 Control key "CANCEL" button.
The CANCEL button is used to cancel a user action and return to the
last menu item.
9 Right magazine.
10 Air vents.
11 Control key "ENTER" button.
The ENTER button is used to go to a sub menu or execute an action.
12 Control key "DOWN" button [▼]
The DOWN button is used to navigate through menu items.
13 Front panel "OCP" display, consisting of 2x16 characters.
The OCP screen displays actions and status information, menu items
or error messages equivalent to the operation mode.
No. Description

ETERNUS LT20 S2 15
Product Description Rear Panel
No. Description
1 Power connector: The library requires a 110/220 volt AC power
connection
2 Shipping lock (storage location)
3 Fan vent
4 Tape drive sled
6 Product label foil (see chapter “Packaging before Transportation” on
page 105)
7 Tape Drive LED
8 Ethernet port
9 Serial port
10 Controller LED
11 USB port (Host)
12 SAS connector
13 Fibre Channel connector

16 ETERNUS LT20 S2
Internal Components Product Description
2.3 Internal Components
Figure 5: Internal components
No. Description
1 Left magazine
2 Robot with barcode reader
3 Controller
4Drivesled
5 Power supply
6 Chassis
7 Right magazine

ETERNUS LT20 S2 17
3 Installing the Tape Library
3.1 Location Requirements
Choose a location that meets the following criteria:
Criteria Definition
Rack requirements Standard 19-inch rack with 1U of clearance
Room temperature 10-35º C (50-95º F)
Power source AC power voltage: 100-127 VAC; 200-240 VAC
Line frequency: 50-60 Hz
Place the library near an AC outlet. The AC power
cord is the product's main AC disconnect device and
must be easily accessible at all times.
Weight without media 14 kg
Weight with media
(8 LTO cartridges)
16.5 kg
Air quality The library should be placed in an area with minimal
sources of particulate contamination.
Avoid areas near frequently used doors and
walkways, stacks of supplies that collect dust, printers,
and smoke-filled rooms.
Excessive dust and debris can damage tapes and
tape drive.
Humidity 20-80 percent RH non-condensing
Clearance Back: Minimum of 15.4 cm (6 inches)
Front: Minimum of 30.8 cm (12 inches) – for mailslot
Minimum of 60 cm to remove magazines (24 inches)
Sides: Minimum of 5.08 cm (2 inches)

18 ETERNUS LT20 S2
Unpacking the LTO Library Installing the Tape Library
3.2 Unpacking the LTO Library
Before you begin, clear a work surface to unpack the library. Select an open 1U
rack location allowing easy access to the host server and an easily accessible
power outlet.
IIf the temperature in the room where the library will be installed varies by
15º C (30º F) from the room where the library was stored, allow the library
to acclimate to the surrounding environment for at least 12 hours before
unpacking it from the shipping container.
Unpacking the library:
1. Before opening and removing the library from the box, inspect the container
for shipping damage. If you notice any damage, report it to the shipping
company immediately.
2. Open the box.
3. Remove the accessory package (if present) and set aside. Carefully remove
the shipping materials from the top of the library (see figure 6).
4. Remove the two rack rails (if included) and set aside.
5. Lift the library out of the carton and remove the bag from the library. Save
the packaging materials for future use.
VCAUTION
Do not place the library on either end or sides as this may damage the
library.
IAfter unpacking the library, save all the original packing materials in case
you need to ship or move the library later.

ETERNUS LT20 S2 19
Installing the Tape Library Unpacking the LTO Library
Figure 6: Unpacking the library
No. Description
1 Accessories and top shell parts
2 Sliding rails
3 ETERNUS LT20 unit
4 Bottom shell
5Box
1
2
3
4
5
2

20 ETERNUS LT20 S2
Identifying Product Components Installing the Tape Library
3.3 Identifying Product Components
Confirm that you have received the following:
●Library
●Power cord
●Manual CD-ROM
●Rack mount kit:
– 2 rack mount rails
– 1 bag of eight round hole rack screws
– 1 bag of eight Square hole rack screws
●Cover eject bar
●1 cleaning cartridge
3.4 Remove the Shipping Lock
IThe shipping lock, which prevents the robot transport mechanism from
moving during shipment, must be removed before the library is powered
on.
A yellow label with instructions regarding the shipping lock covers the power
button, as shown in the following picture:
Figure 7: Instructions for shipping lock