Fujitsu MAX3036RC SERIES User manual

C141-E237-01EN
MAX3147RC
MAX3073RC
MAX3036RC
HARD DISK DRIVES
PRODUCT/MAINTENANCE MANUAL

C141-E237
FOR SAFE OPERATION
Handling of This Manual
This manual contains important information for using this product. Read thoroughly before using the product.
Use this product only after thoroughly reading and understanding especially the section "Important Alert
Items" in this manual. Keep this manual handy, and keep it carefully.
FUJITSU makes every effort to prevent users and bystanders from being injured or from suffering damage to
their property. Use the product according to this manual.
IMPORTANT NOTE TO USERS
READ THE ENTIRE MANUAL CAREFULLY BEFORE USING THIS PRODUCT. INCORRECT
USE OF THE PRODUCT MAY RESULT IN INJURY OR DAMAGE TO USERS, BYSTANDERS OR
PROPERTY.
While FUJITSU has sought to ensure the accuracy of all information in this manual, FUJITSU assumes no
liability to any party for any damage caused by any error or omission contained in this manual, its updates or
supplements, whether such errors or omissions result from negligence, accident, or any other cause. In
addition, FUJITSU assumes no liability with respect to the application or use of any product or system in
accordance with the descriptions or instructions contained herein; including any liability for incidental or
consequential damages arising therefrom.
FUJITSU DISCLAIMS ALL WARRANTIES REGARDING THE INFORMATION CONTAINED
HEREIN, WHETHER EXPRESSED, IMPLIED, OR STATUTORY.
FUJITSU reserves the right to make changes to any products described herein without further notice and
without obligation.
This product is designed and manufactured for use in standard applications such as office work, personal
devices and household appliances. This product is not intended for special uses (atomic controls, aeronautic or
space systems, mass transport vehicle operating controls, medical devices for life support, or weapons firing
controls) where particularly high reliability requirements exist, where the pertinent levels of safety are not
guaranteed, or where a failure or operational error could threaten a life or cause a physical injury (hereafter
referred to as "mission-critical" use). Customers considering the use of these products for mission-critical
applications must have safety-assurance measures in place beforehand. Moreover, they are requested to
consult our sales representative before embarking on such specialized use.
The contents of this manual may be revised without prior notice.
The contents of this manual shall not be disclosed in any way or reproduced in any media without the express
written permission of Fujitsu Limited.
All Rights Reserved, Copyright FUJITSU LIMITED 2005

C141-E237
REVISION RECORD
Edition Date published Revised contents
01 July, 2005
Specification No.: C141-E237-**EN

C141-E237
Related Standards
Product specifications and functions described in this manual comply with the following ANSI (*1)
standards.
Document number Title
T10/1236D Rev.20
[NCITS.351:2001] SCSI Primary Commands-2 (SPC-2)
T10/996D Rev. 8c
[NCITS.306:1998] SCSI-3 Block Commands (SBC)
T10/1157D Rev. 24 SCSI Architecture Model-2 (SAM-2)
T10/1561D Rev. 14 SCSI Architecture Model-3 (SAM-3)
T10/1562D Rev. 05 Serial Attached SCSI (SAS)
T10/1601D Rev. 07 Serial Attached SCSI Model-1.1 (SAS 1.1)
*1 ANSI = American National Standard Institute
In case of conflict between this manual and any referenced document, this manual takes precedence.

C141-E237 i
Preface
This manual describes MAX3147RC, MAX3073RC, and MAX3036RC 3.5" type hard
disk drives with an embedded Serial Attached SCSI (SAS).
This manual details the specifications and functions of the above disk drive, and gives the
requirements and procedures for installing it into a host computer system.
This manual is written for users who have a basic understanding of hard disk drives and
their use in computer systems. The MANUAL ORGANIZATION section describes
organization and scope of this manual. The need arises, use the other manuals.
The organization of this manual, related reference manual and conventions for alert
messages follow.
Overview of Manual
This manual consists of the following seven chapters:
Chapter 1 General Description
This chapter introduces the disk drives standard features, hardware, and system
configuration.
Chapter 2 Specifications
This chapter gives detailed specifications of the disk drives and their installation
environment.
Chapter 3 Data Format
This chapter describes the data structure of the disk, the address method, and what to do
about media defects.
Chapter 4 Installation Requirements
This chapter describes the basic physical and electrical requirements for installing the disk
drives.
Chapter 5 Installation
This chapter explains how to install the disk drives. It includes the notice and procedures
for setting device number and operation modes, mounting the disk drive, and confirming
drive operation.
Chapter 6 Diagnostics and Maintenance
This chapter describes the automatic diagnosis, and maintenance of the disk drive. This
chapter also describes diagnostic methods for operation check and the basics of
troubleshooting the disk drives.
Chapter 7 Error Analysis
This chapter describes in details how collect the information for error analysis and how
analyze collected error information.

Preface
ii C141-E237
CONVENTIONS USED IN THIS MANUAL
MAX3147RC, MAX3073RC, and MAX3036RC disk drives are described as "the hard
disk drives (HDD)", "the disk drive" or "the device" in this manual.
Decimal number is represented normally.
Hexadecimal number is represented as X'17B9', 17B9h or 17B9H.
Binary number is represented as "010".
Conventions for Alert Messages
This manual uses the following conventions to show the alert messages. An alert message
consists of an alert signal and alert statements. The alert signal consists of an alert symbol
and a signal word or just a signal word.
The following are the alert signals and their meanings:
This indicates a hazardous situation could result in minor
or moderate personal injury if the user does not perform
the procedure correctly. This alert signal also indicates
that damages to the product or other property, may occur if
the user does not perform the product correctly.
This indicates information that could help the user use the
product more efficiently.
In the text, the alert signal is centered, followed below by the indented message. A wider
line space precedes and follows the alert message to show where the alert message begins
and ends. The following is an example:
(Example)
Damage
Never open the disk enclosure for any reason. Doing so will void any
warranties.
The main alert messages in the text are also listed in the “Important Alert Items.”
Attention
Please forward any comments you may have regarding this manual.
To make this manual easier for users to understand, opinions from readers are needed.
Please write your opinions or requests on the Comment at the back of this manual and
forward it to the address described in the sheet.

C141-E237 iii
Important Alert Items
Important Alert Messages
The important alert messages in this manual are as follows:
A hazardous situation could result in minor or moderate personal injury if the
user does not perform the procedure correctly. Also, damage to the product
or other property, may occur if the user does not perform the procedure
correctly.
Task Alert message Page
Installation
Damage
Never remove any labels from the drive or deface them in any way.
4-3
High temperature
To prevent injury, never touch the drive while it is hot. The DE and LSI
become hot during operation and remain hot immediately after turning off
the power.
5-1, 5-10
Damage
1. When dismounting the drive which is mounted on the
system while power is supplied to it.
• The spindle motor can be stopped by a START/STOP command. It
takes about 30 seconds for the spindle motor to stop completely.
• Then, dismount the drive using the drive mounting/dismounting
mechanism, etc. of the system. If the drive is dismounted while the
spindle motor is running, special care is required to avoid excessive
vibration or shock to the drive. Just in case, stop dismounting once
when SAS connector breaks off contact and wait until the spindle
motor stops (about 30 seconds.).
• When storing or transporting the drive, put it in the antistatic bag
(refer to Section 5.1).
5-10

Important Alert Items
iv C141-E237
Task Alert message Page
Installation 2. When dismounting the drive which is mounted on the
system while power is not supplied to it.
• Dismount the drive using the drive mounting/dismounting mechanism,
etc. of the system.
• When storing or transporting the drive, put it in the antistatic bag
(refer to Section 5.1).
5-10
Diagnostics
and
Maintenance
Data loss
Save data stored on the disk drive to other media before requesting repair.
Fujitsu does not assume responsibility if data is destroyed during servicing
or repair.
6-5
Electrical shock
Never touch the HDDs while power-feeding.
6-5
Damage
1. Always ground yourself with a wrist strap connected to ground before
handling. ESD (Electrostatics Discharge) may cause the damage to the
device.
2. Never use a conductive cleaner to clean the HDDs.
3. Never remove any labels from the drive or deface them in any way.
4. Never remove the PCA.
5. Never open the disk enclosure for any reason.
6-5
Damage
1. Never remove any labels from the drive.
2. Never open the disk enclosure for any reason. Doing so will void any
warranties.
6-13

C141-E237 v
MANUAL ORGANIZATION
PRODUCT/
MAINTENANCE MANUAL
(This manual)
1. General Description
2. Specifications
3. Data Format
4. Installation Requirements
5. Installation
6. Diagnostics and Maintenance
7. Error Analysis
INTERFACE
SPECIFICATIONS
1. Interface
2. Command Processing
3. Data Buffer Management
4. Command Specifications
5. Sense Data and Error Recovery Methods
6. Disk Media Management

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C141-E237 vii
CONTENTS
CHAPTER 1 General Description..................................................................1-1
1.1 Standard Features....................................................................................1-1
1.2 Hardware Structure .................................................................................1-5
1.3 System Configuration..............................................................................1-6
CHAPTER 2 Specifications............................................................................2-1
2.1 Hardware Specifications .........................................................................2-1
2.1.1 Model name and order number ...............................................................2-1
2.1.2 Function specifications............................................................................2-2
2.1.3 Environmental specifications..................................................................2-4
2.1.4 Error rate .................................................................................................2-5
2.1.5 Reliability................................................................................................2-5
CHAPTER 3 Data Format ...............................................................................3-1
3.1 Data Space...............................................................................................3-1
3.1.1 Cylinder configuration ............................................................................3-1
3.1.2 Alternate spare area.................................................................................3-4
3.1.3 Track format............................................................................................3-5
3.1.4 Sector format...........................................................................................3-6
3.1.5 Format capacity.......................................................................................3-8
3.2 Logical Data Block Addressing ..............................................................3-8
3.3 Defect Management ..............................................................................3-10
3.3.1 Defect list ..............................................................................................3-10
3.3.2 Alternate block allocation.....................................................................3-10
CHAPTER 4 Installation Requirements ........................................................4-1
4.1 Mounting Requirements..........................................................................4-1

Contents
viii C141-E237
4.1.1 Dimensions..............................................................................................4-1
4.1.2 Mounting orientations .............................................................................4-2
4.1.3 Notes on mounting ..................................................................................4-3
4.2 Power Supply Requirements ...................................................................4-7
4.3 Connection Requirements .......................................................................4-8
4.3.1 Connector location...................................................................................4-8
4.3.2 Interface connector..................................................................................4-9
4.3.3 Ready LED output signal ......................................................................4-11
CHAPTER 5 Installation................................................................................. 5-1
5.1 Notes on Handling Drives.......................................................................5-1
5.2 Setting......................................................................................................5-3
5.2.1 Port Address ............................................................................................5-3
5.3 Mounting Drives......................................................................................5-3
5.3.1 Mounting procedures...............................................................................5-3
5.4 Checking Operation after Installation and Preparing the HDDs
for Use .....................................................................................................5-4
5.4.1 Checking initial operation.......................................................................5-4
5.4.2 Formatting ...............................................................................................5-5
5.4.3 Setting parameters...................................................................................5-7
5.5 Dismounting Drives...............................................................................5-10
5.6 Spare Disk Drive ...................................................................................5-10
CHAPTER 6 Diagnostics and Maintenance.................................................. 6-1
6.1 Diagnostics..............................................................................................6-1
6.1.1 Self-diagnostics .......................................................................................6-1
6.1.2 Test programs..........................................................................................6-4
6.2 Maintenance Information........................................................................6-5
6.2.1 Precautions ..............................................................................................6-5
6.2.2 Maintenance requirements ......................................................................6-6
6.2.3 Maintenance levels..................................................................................6-7

Contents
C141-E237 ix
6.2.4 Revision numbers....................................................................................6-7
6.2.5 Tools and test equipment ........................................................................6-8
6.2.6 Tests ........................................................................................................6-9
6.3 Operation Check....................................................................................6-10
6.3.1 Initial seek operation check...................................................................6-10
6.3.2 Operation test ........................................................................................6-10
6.3.3 Diagnostic test.......................................................................................6-10
6.4 Troubleshooting Procedures..................................................................6-11
6.4.1 Outline of troubleshooting procedures..................................................6-11
6.4.2 Troubleshooting with disk drive replacement in the field....................6-11
6.4.3 Troubleshooting at the repair site..........................................................6-13
6.4.4 Troubleshooting with parts replacement in the factory ........................6-14
6.4.5 Finding possibly faulty parts.................................................................6-14
CHAPTER 7 Error Analysis............................................................................7-1
7.1 Error Analysis Information Collection ...................................................7-1
7.1.1 Sense data................................................................................................7-1
7.1.2 Sense key, additional sense code, and additional sense
code qualifier...........................................................................................7-1
7.2 Sense Data Analysis................................................................................7-3
7.2.1 Error information indicated with sense data...........................................7-3
7.2.2 Sense data (3-0C-03), (4-32-01), (4-40-xx), (4-C4-xx), and
(4-44-xx) .................................................................................................7-4
7.2.3 Sense data (1-1x-xx), (3-1x-xx) and (E-1D-00): Disk read error..........7-4
7.2.4 Sense data (5-2x-xx), (B-44-xx), (B-47-xx), (B-4B-xx) and
(B-4E-00): interface error .......................................................................7-4
Glossary...........................................................................................................GL-1
Abbreviation.....................................................................................................AB-1
Index ................................................................................................................. IN-1

Contents
x C141-E237
Illustrations
Figures
Figure 1.1 Example of SAS system configuration
(Dual port internal cabled environment)...................................... 1-6
Figure 1.2 Example of SAS system configuration
(Dual port internal backplane environment)................................ 1-6
Figure 3.1 Cylinder configuration................................................................. 3-2
Figure 3.2 Spare area in cell.......................................................................... 3-4
Figure 3.3 Alternate cylinder......................................................................... 3-4
Figure 3.4 Track format................................................................................. 3-5
Figure 3.5 Track skew/head skew ................................................................. 3-6
Figure 3.6 Sector format................................................................................ 3-6
Figure 3.7 Alternate block allocation by FORMAT UNIT command........ 3-11
Figure 3.8 Alternate block allocation by REASSIGN BLOCKS
command.................................................................................... 3-12
Figure 4.1 Dimensions................................................................................... 4-1
Figure 4.2 HDD orientations ......................................................................... 4-2
Figure 4.3 Mounting frame structure example.............................................. 4-3
Figure 4.4 Limitation of side-mounting ........................................................ 4-4
Figure 4.5 Surface temperature measurement points.................................... 4-5
Figure 4.6 Service clearance area.................................................................. 4-6
Figure 4.7 Current waveform (+12V DC)..................................................... 4-7
Figure 4.8 AC noise filter.............................................................................. 4-8
Figure 4.9 Connector location....................................................................... 4-8
Figure 4.10 SAS plug connector overview...................................................... 4-9
Figure 4.11 Recommended external circuit for Ready LED output.............. 4-11
Figure 6.1 Revision label (example) ............................................................. 6-7
Figure 6.2 Indicating revision numbers......................................................... 6-8
Figure 6.3 Test flowchart............................................................................... 6-9
Figure 7.1 Format of extended sense data..................................................... 7-2

Contents
C141-E237 xi
Tables
Table 2.1 Model names and order numbers..................................................2-1
Table 2.2 Function specifications.................................................................2-2
Table 2.3 Environmental/Power requirements .............................................2-4
Table 3.1 Format capacity.............................................................................3-8
Table 4.1 Surface temperature check point and maximum temperature......4-5
Table 4.2 Interface connector (SAS plug) signal allocation:CN1..............4-10
Table 6.1 Self-diagnostic functions ..............................................................6-1
Table 6.2 System-level field troubleshooting.............................................6-12
Table 6.3 Disk drive troubleshooting..........................................................6-13
Table 7.1 Definition of sense data ................................................................7-3

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C141-E237 1-1
CHAPTER 1 General Description
1.1 Standard Features
1.2 Hardware Structure
1.3 System Configuration
This chapter describes the feature and configuration of the hard disk drives (HDDs).
The HDDs are high performance large capacity 3.5" fixed disk drives with an embedded Serial Attached SCSI
(SAS) controller.
The interface used to connect the HDDs to the host system complies with ANSI T10/1601-D Serial Attached
SCSI-1.1 (SAS-1.1), which covers items ranging from SAS physical layers to SCSI command protocols.
The high-speed data transfer and long-distance transmission capabilities of SAS technology and the powerful
command set the HDD facilitate creation of high-performance and highly reliable disk subsystems with large
storage capacities.
1.1 Standard Features
(1) Compactness
The HDDs are a compact enclosure which complies with the 3.5" disk drive form factor.
(2) Restriction of Use of Hazardous Substances
The amounts of hazardous substances in use in these HDDs have been reduced in accordance with the
Restriction of Use of Hazardous Substances (RoHS) Directive recently issued by European Union (EU).
Note:
At present, the permissible limits on the use of certain materials specified by the RoHS
directive have not been determined. In such cases, we are using the original criteria set by
Fujitsu Limited while referring to the restrictions already established by End-of-Life (ELV)
Directive or by the national environmental laws of the EU member nations.

General Description
1-2 C141-E237
(3) SAS Standard
The HDDs are equipped with a serial attached SCSI (SAS) as a host interface.
• Transfer rate: 1.5Gbps, 3.0Gbps
• Number of SAS ports: Two
• Full-duplex (simultaneous bidirectional data transfer) is supported.
SCSI commands can manipulate data through logical block addressing, regardless of the physical
characteristics of the disk drive. This enables software to accommodate expansion of system
functionality.
(4) Dual SAS port support
The HDDs have two pairs of driver and receiver set (PHY) for the SAS to support dual SAS port
connection.
On MAX3147RC, MAX3073RC, and MAX3036RC, Primary and Secondary Ports on SAS plug
connector (2 physical links plus power connections) are used for SAS port connection.
(5) High-speed data transfer
The maximum data-transfer speed on the SAS is 300.0 MB/s. The large-capacity data buffer of the
HDDs enable the effective use of such high-speed data transfers available on the SAS connection.
(6) Continuous block processing
The addressing method of data blocks is logical block address. The initiator (INIT) can access data
by specifying block number in a logically continuous data space without concerning the physical
structure of the track or cylinder boundaries.
The continuous processing up to [64K-1] blocks in a command can be achieved, and the HDDs can
perform continuous read/write operation when processing data blocks on several tracks or cylinder.
(7) Multi-segment data buffer
The data buffer is 16M bytes. Data are transferred between SAS port and disk media through this
data buffer. This feature provides the suitable usage environment for users.
(8) Cache feature
After executing the READ command, the HDDs read automatically and store (prefetches) the
subsequent data blocks into the data buffer (Read-ahead caching).
The high speed sequential data access can be achieved by transferring the data from the data buffer without
reaccessing the disk in case the subsequent command requests the prefetched data blocks.
The Write Cache feature is supported. When this feature is enabled, the status report is issued
without waiting for completion of write processing to disk media, thereby enabling high speed write
processing.

1.1 Standard Features
C141-E237 1-3
When Write Cache is enabled, you should ensure that the cached data is
surely flushed to the disk media before you turn off the drive's power.
To ensure it, you should issue either the SYNCHRONIZE CACHE
command or the STOP UNIT command with specifying “0” to the
Immediate bit, and then confirm that the command is surely terminated
with the GOOD STATUS.
(9) Command queuing feature
The HDDs can queue maximum 128 commands, and optimizes the issuing order of queued
commands by the reordering function. This feature realizes the high speed processing.
(10) Reserve and release functions
The HDDs can be accessed exclusively in the multi-host ormulti-INIT environment byusingthe
reserve and release functions.
(11) Error recovery
The HDDs can try to recover from errors in the disk drive using its powerful retry processing. If a
recoverable data check occurs, error-free data can be transferred to the INIT after being corrected in
the data buffer. The INIT software is released from the complicated error recover processing by
these error recovery functions of the HDDs.
(12) Automatic alternate block reassignment
If a defective data block is detected during read or write the HDDs can automatically reassign their
alternate data block.
(13) Programmable data block length
Data can be accessed in fixed-block length units. The data block length is programmable, and can be
specified at initializing with a multiple of four within the range of 512 to 528 bytes.
Error rate increase
1. The drive format at factory shipment is generally 512 bytes.
2. The recoverable Error of the drive might increase when the format would
be modified from 512 bytes to the following values:
516 bytes, 520 bytes, 524 bytes, 528 bytes.
3. The recoverable Error referred here is sense data (1-13-xx).

General Description
1-4 C141-E237
(14) Defective block slipping
A logical data block can be reallocated in a physical sequence by slipping the defective data block at
formatting. This results in high speed contiguous data block processing without a revolution delay
due to defective data block.
(15) High speed positioning
A rotary voice coil motor achieves fast positioning with high performance access control.
(16) Large capacity
A large capacity can be obtained from the HDDs by dividing all cylinders into several partitions and
changing the recording density on each partition (constant density recording). The disk subsystem
with large capacity can be constructed in the good space efficiency.
(17) Start/Stop of spindle motor
Using the SAS primitive or the SCSI command, the host system can start and stop the spindle motor.
(18) Diagnosis
The HDDs have a diagnostic capability which checks internal controller functions and drive
operations to facilitate testing and repair.
(19) Low power consumption
By using highly integrated LSI components, the power consumption of the HDDs is very low, and
this enables the units to be used in wide range of environmental conditions.
(20) Low noise and low vibration
The noise level is low; approx. 3.5 Bels at Ready for the drive. This makes it ideal for office use.
(21) Microcode downloading
The HDDs implement the microcode download feature. This feature easily achieves maintenance
and function enhancement of the HDDs.