Futura 3589 User manual

F
FU UT TU UR RA A
COMBO VENDOR
MODEL 3589
SERVICE MANUAL

24223074.001 Futura Service Manual REV A
If you have questions concerning the
information in the manual,
replacement parts, or the operation of
the vendor, note your machine’s
Model and Serial Numbers before
contacting:
VendNet
165 North 10th Street
Waukee, Iowa 50263 - USA
Parts: [phone]
Service: [phone]
Parts Fax: [phone]
All Other: [phone]
E-Mail: [email protected]
TABLE OF CONTENTS
INTRODUCTION.............................. 2
SPECIFICATIONS ............................. 3
VENDOR SET UP ............................. 4
UNPACKING ................................................... 4
INSTALLATION................................................ 4
GROUNDING (EARTHING) &ELECTRICAL........ 4
COMPONENT LOCATION................................ 5
REFRIGERATION OPERATION ......................... 6
CARD READER ACCESS.................................... 6
LOADING SNACK PRODUCTS .......................... 7
SPIRAL AND TRAY ADJUSTMENT .................... 7
SPIRAL TIMING............................................... 7
PRODUCT PUSHERS........................................ 7
LOADING BEVERAGE PRODUCTS .................... 8
LOADING COIN MECHANISM.......................... 9
BILL VALIDATOR OPERATION (OPTIONAL)...... 9
SALES MODE .................................. 9
DISPLAY CREDIT -ELECTRONIC PRICING ......... 9
"USE EXACT CHANGE" LED OPERATION.......... 9
"MAKE ANOTHER SELECTION" LED
OPERATION.................................................... 9
VEND CYCLE ................................................. 10
CHANGE RETURN ......................................... 10
DEX CAPABILITY (OPTION) ........... 10
BEVERAGE AREA OPERATION....... 11
SOLD OUT VEND SEQUENCE......................... 11
SERVICE MODE............................. 12
SERVICE MODE BUTTTON............................. 12
KEYPAD OPERATION..................................... 12
PROGRAMMING .......................... 12
TUBE FILL AND DISPENSE COINS MODES ..... 12
MOTOR COUNT MODE................................. 13
OPTIONS MENU ........................................... 13
FORCE VEND OPTION ................................. 13
BILL ESCROW OPTION ................................ 13
MULTI VEND OPTION ................................. 14
FREE VEND OPTION.................................... 14
FAST CHANGE............................................. 14
OPTICS OPTION .......................................... 15
POS MESSAGE............................................. 15
TEMPERATURE SETPOINT........................... 15
CONFIGURATION MENU .............................. 16
VENDOR CONFIGURATION ......................... 16
VENDOR SPACE-TO-SALES .......................... 16
PRICING........................................................ 17
PRICE ALL SELECTIONS................................ 17
PRICE BY ROW / TRAY................................. 17
PRICE BY SELECTION ................................... 17
SET COUPON VALUE ................................... 18
SET TOKEN VALUE ...................................... 18
ACCOUNTING MODE.................................... 19
ADVANCED OPTIONS.................................... 21
TEST VEND SELECTION MODE ...................... 21
TEST VEND ALL SELECTIONS MODE.............. 21
DIAGNOSTICS MODE .................................... 22
PREVENTATIVE MAINTENANCE......25
PARTS ORDERING PROCEDURE......25
BEFORE CALLING FOR SERVICE ......25
The Model and Serial numbers are needed for you to obtain quick service and parts information for your vendor. The numbers are given on
the identification plate located on the back of the vendor. Write them into the spaces below for your records.
MODEL NUMBER: _______________
SERIAL NUMBER: _______________
INTRODUCTION
This manual contains instructions, service and installation guidelines for the Futura Combo
Vendor.The Futura Combo Vendor is designed as a combination snack and beverage
merchandiser. The vendor is capable of dispensing a wide variety of snacks and beverages.
The Futura Combo Vendor is equipped with an electronic control system. All vending
functions, pricing, and features are programmed through the controller. Changes can be
made without any additional accessories or remote parts.
Selections can be priced individually from $.05 to $99.95 in five cent increments (US
currency).
Accountability mode records Total Cash and Credit transactions and Total Vend cycles
performed by the vendor. Information for individual selections, complete rows or total vendor
can be compiled and used for inventory and ordering records.
Control System malfunctions are recorded and displayed when the vendor is placed in
Service Mode. Non-functioning motors or selections are indicated. Each selection has an
individual motor. When one selection motor fails the other selections are unaffected and will
continue working.
The vending sequence is “first-in, first-out” for each selection, eliminating the need for stock
rotation to ensure product freshness.
Read this manual thoroughly. Become familiar with the vendor’s components and features. The initial setup of a vendor is a very important
step towards insuring that the equipment operates trouble-free. Carefully follow the instructions for the initial installation of the vendor to avoid
service problems and minimize setup time.
Access to the service area of this vendor should be permitted only to individuals having knowledge and practical experience in vendor setup
and loading, especially in areas of safety and hygiene.

3 4223074.001 Futura Service Manual REV A
SPECIFICATIONS
DIMENSIONS
STANDARD SNACK TRAY CONFIGURATION (MAY VARY)
STANDARD BEVERAGE TRAY CONFIGURATION (MAY VARY)
ELECTRICAL
COINAGE (NOTE: DOLLAR BILL VALIDATOR AND/OR CARD READER IS OPTIONAL)
VENDOR OPERATION
Width
34.5 inches (876mm)
Height
74.5 inches (1892mm)
Depth
31 7/32 inches (793) mm
Weight / Shipping Weight
551 lbs. (254kg) / 600 lbs. (272kg)
Snack Window Size
(tempered glass only)
22 17/32" X 25 1/4" X 1/8" Thick
(626mm X 641mm X 3mm)
Live Display Window Size
(tempered glass only)
9 1/4" X 25 1/4" X 1/8" Thick
(235mm X 641mm X 3mm)
Trays
3
Total Selections
20
Snack Selections
5
Medium Snack Selections
6
Candy Selections
9
Standard Capacity (may vary)
225
Live Display Selections
9
Live Display Can Selections
4
Can Capacity
80
Live Display Bottle Selections
5
Bottle Capacity
56
Pre-Cool Area
10 (12oz. Cans)
Total Beverage Capacity (may vary)
136
Voltage
120 VAC
240 VAC
Cycle
60 Hz
50 Hz
Amperage
2.5A/300W
1.25A/300W
Transformer
120 VAC to 24 VAC
240 VAC to 24 VAC
MDB Version
Industry Standard MDB
Coin Mechanisms, Bill Validators and Card
Readers
(OPTIONALLY EQUIPPED)
International
Domestic
Location
Suitable for indoor use only. This appliance is not suitable
for installation in an area where a water jet could be used.
Sound Level
Produces less than 70 dBA during normal operation.
Recommended
Operating
Temperature
Between 32° and 100° F° (0° and 37.8° Celsius)

44223074.001 Futura Service Manual REV A
VENDOR SET UP
UNPACKING
This vendor was thoroughly inspected before leaving the factory and the delivering carrier has accepted responsibility for this vendor. Note
any damage or irregularities at the time of delivery and report them to the carrier. Request a written inspection report from the claims
inspector to file any claim for damage. File the claim with the carrier (not the manufacturer) within 15 days after receipt of the vendor.
CAREFULLY REMOVE THE OUTSIDE PACKING MATERIAL BEING CAREFUL NOT TO DAMAGE THE
VENDOR’S FINISH OR EXTERIOR. INSPECT THE VENDOR FOR CONCEALED SHIPPING DAMAGE.
REPORT ANY DAMAGE HIDDEN BY THE SHIPPING MATERIAL DIRECTLY TO THE DELIVERING
CARRIER ON A HIDDEN DAMAGE REPORT.
INSTALLATION
Position the vendor in its place of operation. Make sure to level the vendor by placing a bubble level on the top of the machine and adjusting
the vendor leg levelers. Position the vendor so the power cord easily reaches the power outlet or receptacle (DO NOT USE AN EXTENSION
CORD). Check that the door will open fully without interference.
Retrieve the vendor keys from the coin return cup. Open outer door and remove all internal packing material.
GROUNDING (EARTHING) & ELECTRICAL
NOTE: SEE SAFETY MANUAL
Consult local, state, and federal codes and regulations before installing the vendor.
Refer to the Safety Installation Guidelines document found in the service package
shipped with your vendor.
Before connecting the vendor, the integrity of the main electrical supply must be
checked for correct polarity, presence of ground (earth) and correct voltage. These
checks should be repeated at six-month intervals with the routine safety electrical
testing of the vendor itself.
If the receptacle is not properly grounded or polarized, contact a licensed electrician to
correctly polarize and/or ground the receptacle to ensure safe operation.
For proper operation of any equipment utilizing electronically controlled components,
the equipment should be placed on an isolated, or dedicated, noise-free circuit
properly polarized and grounded. Use of a surge suppressor is recommended for
locations where electrical noise is present.
After all set up has been completed turn on the Power Switch (see Component
Locations diagram later in manual).
NOTE: If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly
qualified individual in order to avoid hazard.
NOTICE: The vendor must be level and there must be a minimum of 4” between the back of the vendor and the wall
for proper air flow.

5 4223074.001 Futura Service Manual REV A
COMPONENT LOCATIONS
CONTROL
BOARD
DOLLAR BILL
VALIDATOR
(OPTIONAL)
COIN
MECHANISM
POWER SWITCH -
(SEE FIG. 1 BELOW)
TURN OFF POWER
WHEN SERVICING
VENDOR
COIN BOX
BEVERAGE DOOR
LATCH
(SEE FIG. 2 BELOW)
SERVICE MODE
BUTTON
(SEE FIG. 3 BELOW)
AIR INTAKE - UNDER CABINET - KEEP
SCREEN CLEAN - CLEAN MONTHLY
DOOR
SWITCH
LIVE DISPLAY
(SEE FIG. 4 BELOW)
SERVICE MODE
BUTTON
SERVICE MODE
BUTTON
FIG. 3
POWER
SWITCH
FIG. 1
FIG. 2
PRESS THE HANDLE END AND
ROTATE CLOCKWISE TO OPEN
THE INNER DOOR.
TO CLOSE THE INNER DOOR,
ROTATE COUNTER CLOCKWISE
TILL THE HANDLE SNAPS INTO
THE STOPPER BRACKET
OPEN
LIVE DISPLAY
COVER
BEVERAGE DELIVERY
DOOR
TELEMETER, PART OF
G8/G9 CARD READER
(OPTIONAL)
INSIDE VIEW - DOOR SHOWN OPEN
PRODUCT
DEFLECTOR
REMOVE WING NUT AND
LIFT UP DISPLAY COVER TO
LOAD PRODUCTS INTO LIVE
DISPLAY.
RE-INSTALL WING NUT TO
HOLD DISPLAY COVER AND
PRODUCTS IN PLACE
FIG. 4

64223074.001 Futura Service Manual REV A
REFRIGERATION OPERATION
The Vendor's refrigeration system will operate trouble-free for many years and with highest
efficiency with proper operation and maintenance. It is critical that the machine be positioned with
a minimum of a 4" space between the back of the machine and the wall. Also, it is critical that the
bottom screen and refrigeration compartment be kept clean. Clean/vacuum the screen under the
cabinet monthly.
CARD READER ACCESS
Please follow below steps to access the Card Reader.
1. Turn OFF power to the machine and then unplug the coin mech harness.
2. Remove coin chute by unscrewing 2 X #6-20 screws. (This step is required to access #8 nuts for next step). See FIG. 1
3. Keeping the coin mech on coin mech mount bracket, unscrew 2 X #8-32 nuts at the top and 2 X #8 screws at the bottom of coin
mech mount bracket. See FIG 2 & 3.
4. Remove coin mech mount bracket to access the Card Reader. See FIG. 4
2 X #6-20
Screws
FIG. 1
2 X #8-32
Nuts
FIG. 2
COIN MECH MOUNT TOP
COIN MECH MOUNT BOTTOM
FIG. 3
CARD READER
2 X #8
Screws
FIG. 4
NOTICE: There must be a minimum of 4” between the back of the vendor and the wall for proper air flow.
NOTICE: DO NOT MAKE LARGE ADJUSTMENTS TO THE FACTORY TEMPERATURE SETTING. DOING SO MAY
RESULT IN A FREEZ UP OF THE EVAPORATOR COIL AND/OR BEVERAGES. PROLONGED FREEZE UPS WILL
CAUSE THE REFRIGERATION TO OVERHEAT AND MAY CAUSE PERMANENT DAMAGE TO THE SYSTEM.
CLEAN SCREEN UNDER CABINET MONTHLY

7 4223074.001 Futura Service Manual REV A
ADJUST SPIRAL END POSITION BY PINCHING
SNAP TABS OF SPIRAL COUPLING ON BACK
OF MOTOR - PULL OUT OF MOTOR THEN
SNAP BACK INTO DESIRED POSITION
IF AFTER ADJUSTING THE SPIRAL END THE
PRODUCT STILL DOESN'T FALL OFF TRAY … SNAP
PROVIDED PRODUCT PUSHERS ONTO END OF
SPIRALS TO ENSURE PRODUCT WILL FALL
ADJUST SPIRAL END POSITION FOR SUCCESFUL VEND.
MOST PRODUCTS VEND PROPERLY AT THE
6:00 (0'CLOCK) SETTING
SHOWN ABOVE
ADJUST SPIRAL
COUNTER
CLOCKWISE FOR
THICKER PRODUCTS
(i.e. 3:00 (0'CLOCK))
ADJUST SPIRAL
CLOCKWISE FOR
THINNER PRODUCTS
(i.e. 7:00 (0'CLOCK))
LOADING SNACK PRODUCTS
Lift the tray up slightly and pull forward until the tray stops then tilt down for ease of loading.
Load product from front to back making sure all items fit freely between the spirals. Do not attempt to force oversized products or packages
into the spaces. Do not skip a space. Place the product on the bottom of the compartment on the spirals with the labels facing the front of the
vendor for easy identification by the customer.
To vend properly the product must be wider and taller than the diameter of the spiral being used. Undersized products may cause vend
problems.
SPIRAL AND TRAY ADJUSTMENT
The shape, size and thickness of a product affect how well it falls off the tray. Most products can be vended successfully when the spiral end
is positioned at 6 o’clock. If vending problems occur with spiral ends at the standard 6 o’clock position, adjust the drop-off either by retiming
the spiral or installing a Product Pusher.
SPIRAL TIMING
Each spiral can be rotated in 45º (degree) increments for
a different drop-off point. Most products can be vended
successfully when the spiral end is positioned at the
position of 6 o’clock.
The general rule is:
The narrower the product, the higher the timing.
Thick Products - 4-6 o’clock
Most products –6 o’clock
Thin Products - 6-8 o’clock
To change the spiral end position:
1. Remove the tray to have access to the back of the motors.
2. Pinch the snap tabs of the spiral coupling and push out until it separates from the motor.
3. Rotate the spiral to the desired position and reinsert the spiral coupling into the motor.
4. Make sure the spiral coupling snaps fully into the motor as shown.
5. Replace the tray and test vend the selection to make sure product vends correctly.
PRODUCT PUSHERS
If the product still will not vend properly after re-timing of the spiral then install a Product Pusher. The Product Pushers are provided in the
service package of the vendor. Snap onto spirals only as necessary as shown.

84223074.001 Futura Service Manual REV A
LOADING BEVERAGE PRODUCTS
Push in on latches simultaneously on both sides of trays then pull forward until the tray stops to load.
Load product from front to back making sure all items fit freely between the spirals. Do not attempt to force oversized products into the
spaces. Do not skip a space. Place the product on the bottom of the compartment on the spirals.
To vend properly the product must be wider and taller than the diameter of the spiral being used. Undersized products may cause vend
problems.
Load bottle products cap down in bottle trays as shown. Load cans horizontally. See page 11 to identify which selections are 16 oz. only and
which selections are 12 oz. only
PUSH IN ON TRAY LATCHES ON BOTH
SIDES AND PULL OUT TO LOAD
IMPORTANT:
LOAD BOTTLED PRODUCTS
CAP DOWN AND
TILTED BACK AS SHOWN
Pre-Cool Area
For 12 oz. Cans
LOAD CANS HORIZONTALLY
AS SHOWN WITH CAN TOP
ORIENTED TO RIGHT
(HINGE) SIDE

9 4223074.001 Futura Service Manual REV A
PRESS SERVICE
MODE BUTTON
AND ENTER
TUBE FILL
MODE (PRESS 1)
LOADING COIN MECHANISM
The Coin Mechanism must be loaded with a minimum of one roll each
of nickels, dimes and quarters in order for the vendor to operate
properly. The coins need to be loaded into the coin mechanism by
inserting them into the front coin insert. First enter the SERVICE
MODE then enter the TUBE FILL MODE (See SERVICE MODE
instructions, pg.12).
Each tube should be kept loaded with at least one roll of coins. This
will ensure the coins are above the tube low level sensors. Once the
tubes are loaded the Dollar Bill Validator (if equipped) will accept bills.
If one or more of the coin tubes fall below the low level sensor the
Dollar Bill Validator may stop accepting bills and the front display will
light the "EXACT CHANGE ONLY" indicator LED.
Alternatively, you can load the coins into the slots above the respective
coin tubes. This is not the preferred method. By using TUBE FILL mode
the control board can then accurately determine coin levels.
On some Coin Mechanisms there are buttons above each tube to dispense the coins (may vary
depending on which coin mechanism that is used). The coins can also be dispensed within the Service
Mode described later.
More advanced and brand specific Coin Mechanism operating instructions can be obtained on the
Service portion of the website listed at the beginning and end of this manual
BILL VALIDATOR OPERATION (OPTIONAL)
To remove the bills from the Dollar Bill Validator push the tab on the top of the bill box and lift up. To clear jams or cleaning unlatch lower unit
as shown. Dollar Bill Validator cleaning instructions as well as more advanced service information can be obtained on the Service portion of
the website listed at the beginning and end of this manual.
SALES MODE
The vendor automatically defaults to Sales Mode after it is turned on. In the Sales Mode, the vendor accepts money deposits, pays out
change and dispenses product to the customer.
DISPLAY CREDIT - ELECTRONIC PRICING
This vendor is equipped with the Electronic Pricing feature. The customer verifies the price by pressing the selection number (i.e. 22) before
inserting money. If a selection is made and credit has not been established, the price for that selection is displayed and will flash. When
money or credit is accepted, then the amount of credit is displayed.
"USE EXACT CHANGE" LED OPERATION
If the coin levels in the coin mechanism tubes are below the low-level sensors, the indicator LED next to “USE EXACT CHANGE” will
illuminate. This indicates the Coin Mechanism does not have enough coins in the coin mech tubes to make change. This also indicates that
the Dollar Bill Validator may be disabled until change can be made.
"MAKE ANOTHER SELECTION" LED OPERATION
If a selection is made that is not available (i.e. 79 is not a good selection) or if there is a selection motor failure the indicator LED next to
“MAKE ANOTHER SELECTION” will illuminate. If this is a motor failure the controller will display which motor has failed upon entering the
Service Mode (described later in this manual).
INSERT COINS THROUGH
FRONT DOOR COIN INSERT
TO FILL COIN TUBES
NOTE: When using the Bill Validator, having the coin tubes full will provide the best bill acceptance operation.

10 4223074.001 Futura Service Manual REV A
VEND CYCLE
If a selection is made and the accumulated credit is greater than or
equal to the price of the selection, then a vend attempt will take
place. If credit is less than the selection price, the price is displayed
and will flash.
Operation
1. The control system verifies the selection exists. If the
selection is not available or failed previously the cycle
stops and the "MAKE ANOTHER SELECTION" indicator
LED is illuminated. The control system stores this error
that will be displayed in the SERVICE MODE of operation.
If no error is detected the vend cycle continues.
2. The Vend motor starts its rotation and a vend timer is
started.
3. The selection motor rotates to the MOTOR HOME
POSITION (as shown). The motor switch opens on the flat
of motor cam.
4. If the home switch signal is sensed, then the Vend is
considered successful. The amount of remaining credit is
returned.
5. If there is no home switch signal detected and the vend timer has expired (approx. 10 seconds), then the Vend is considered failed.
The vend motor is then shut down and “MAKE ANOTHER SELECTION” indicator light is turned on. The customer can press
selection buttons to make another selection or they can press the coin return button to receive their money back. A failed motor
must be test vended in the Service Mode to clear the failure.
Credit and Counters
After a successful vend …
The total non-resettable vend count is incremented by one and the total non-resettable cash value is incremented by the price of
the vended selection.
The total resettable vend count is incremented by one and the resettable total cash value is incremented by the price of the vended
selection.
NOTE: Test vends are not included in the counter totals.
CHANGE RETURN
If after inserting credit the customer desires their money back the coin return button needs to be pressed. Upon insertion of a dollar bill and a
change request is desired the vendor will do one of two things depending upon the setting of the FORCE VEND and BILL ESCROW features
(operation as described later in the Service Mode section of this manual).
Two modes of change return operation …
If the bill is inserted and FORCE VEND is set to OFF and BILL ESCROW is set to ON when the customer requests change they will
receive their bill back from the Dollar Bill Validator.
If the bill is inserted and FORCE VEND is set to OFF and BILL ECROW is set to OFF when the customer requests change they
will receive coin change back … the vendor can be used as a bill changer. Operating the vendor in this manner is fine except the
vendor may run low on coins more often and thus not be able to accept bills and may result in lost sales.
DEX CAPABILITY (OPTION)
This vendor has the option of DEX capability. DEX is an acronym for Direct EXchange. It is a vending industry communication standard
which was originally created for the grocery industry. The option permits the operator to download with a handheld computer accounting data
from the control board automatically. This data can then be used to accurately track cash accountability as well as evaluate the product
marketing aspects within one vendor or many. The DEX option requires the purchase of extra harnessing, a handheld computer, and
software to be used effectively. The data set which is defined includes, among others:
Cash Count by selection
Vend Count by selection Prices by selection Value of Coin in the Coin box Value of Bills in the bill
validator
The implementation of the DEX option may be beyond the needs of most operators but
if more information is desired contact the service entity listed at the beginning and end
of this manual
MOTOR HOME POSITION
BACK OF MOTOR SHOWN
… MOTOR ROTATES
UNTIL SWITCH OPENS ON
FLAT OF CAM

11 4223074.001 Futura Service Manual REV A
DOOR SWITCH
(INSIDE DOOR)
BEVERAGE AREA OPERATION
The Beverage Area motors are combined in a preset fixed pattern
corresponding to the visible Live Display selections.
Notice that Selection 40 is actually tied to Three motors in the Top Bottle
Tray … Selection 43 is tied to the next two motors … Selection 45 is tied to
the next two motors in that tray. In the same manner, Selection 50 is tied to
the first four motors in the Bottom Bottle Tray … Selection 54 is then tied to
motors 5-7 on that tray and so on.
The Control System will rotate through the tied motors within a selection.
For example: when a customer selects Selection 50 the Control System will
remember which motor was last vended and vend the next motor in that
sequence. By vending in sequence this ensures a first-in / first-out rotation
of product.
This combining of motor columns (Space-to-Sales) in varying quantities
creates different capacities for each Selection. This combining of motors to
selections is fixed and provides the following capacities by Selection:
Selection
Capacity
Totals
40
12 (20 oz. max.)
Total Bottle
(or Cans)
Capacity =
56
43
8(20 oz. max.)
45
8(20 oz. max.)
50
16 (24 oz. max.)
54
12 (24 oz. max.)
60
32 (12oz. Cans)
Total Can
Capacity =
80
62
16 (12oz. Cans)
63
16 (12oz. Cans)
64
16 (12oz. Cans)
Total
136
Though selections 40, 43, 45, 50 & 54 offer a great deal of versatility to dispense bottles and cans starting at 8.5oz and going up to the
maximum volume noted, we cannot guarantee all bottles and cans will dispense due to the vast options available in the product marketplace.
SOLD OUT VEND SEQUENCE
If a selection is made and the accumulated credit is greater than or equal to the price of the selection, then a vend attempt will take place. If
credit is less than the selection price, the price is displayed and will flash.
The beverage area is equipped with IVend Sensor system. Upon selection of a beverage selection the control system determines whether
there is a product available to vend. When a vend request is made the Control System monitors whether a beverage product breaks the
IVend beam. This is a successful vend attempt and the normal vend cycle follows.
If the Control System does not sense IVend beam break by a beverage product then the Control System will attempt to rotate that selection
motor one additional time. If IVend beam break is sensed at this time then this is considered a successful vend and the normal vend cycle
follows. If upon this second attempt no IVend beam break is sensed then that motor is flagged as SOLD OUT. The Control System will then
attempt to vend the next motor tied to that selection using the same two-rotation process. If IVend beam break is not sensed it then moves on
to the next motor tied to that selection. It will continue this process until it has attempted a two-rotation process for each motor tied to that
selection. If all attempts fail then the entire selection will be flagged as SOLD OUT and the "MAKE
ANOTHER SELECTION" indicator LED is illuminated. The Control System will not attempt to vend any
motor after is it flagged as SOLD OUT until the motors are reset to not SOLD OUT. The Control System
will monitor the Door Switch located on the inside of the main outer door. Once the main outer door is
opened the switch will open and the Control System will assume all beverages have been loaded and
reset the flagged motors to active (not SOLD OUT).
Vend and Cash counters only will increment on successfully vended product. If the customer fails to receive their beverage
they have the option of vending another product or receiving their money back (change).

12 4223074.001 Futura Service Manual REV A
In Service Mode buttons thru are used to access the various
modes, menus and sub-menus as well as entering price values
The asterisk/star button is used to escape or back up within
menus. Pressing the asterisk/star button repeatedly will back out of
the Service Mode into the Sales Mode of operation.
The pound/number symbol button is used to enter a menu, confirm
or save a setting.
DISPLAY
Check the display after pressing the Service Mode Button
and/or Keypad Buttons.
SERVICE MODE
BUTTON
SERVICE MODE
The Service Mode is used to access the programming features of the controller: Set Price, Test Vend, Retrieve Accounting Information, or Set
Custom Program Settings. If credit exists when entering the Service Mode, it will be restored when the vendor is returned to Sales Mode.
SERVICE MODE BUTTON
The Service Mode Button is located near the top right corner of the control board; it is a BLUE button
just above the RED power LED. Press the button to access the Service Mode programming features.
Press the button again to exit and return to Sales Mode. If no keypad button is pressed within 60
seconds while in Service Mode, the controller automatically exits to the Sales Mode.
IMPORTANT: Press the service mode button only once to enter the service mode. A
single audible beep will also be heard. In the service mode the motor count or an error
message will be displayed until another key is pressed.
KEYPAD OPERATION
PROGRAMMING
Press the Service Mode Button; check the display for instructions or choices while using the keypad.
PRESS 1 - TUBE FILL AND DISPENSE COINS MODES
Tube Fill Mode
counts coins as they
are deposited and
shows the deposited
amount.
This permits the
control system to
accurately track coin
tube inventories
Dispense Coins
Mode pays out coins
from the coin mech
coin tubes.
This mode will also
display the current
quantity of coins in
the coin mech tubes.
TUBE FILL MODE
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press and begin depositing coins
Totalized amount of entered coins
3.
Press repeatedly to exit.
(Sales Mode)
DISPENSE COINS MODE
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press to enter coin mode
.25
3.
Then Press to dispense quarters
.25 - (25¢ coins)
4.
Or Press to dispense dimes
.10 - (10¢ coins)
5.
Or Press to dispense nickels
.05 - (5¢ coins)
6.
Or Press to dispense more than 3 coin types
See Note below
7.
Press repeatedly to exit.
(Sales Mode)
**Note: For dispensing of coins on coin mechanisms with more than 3 tubes use keys greater in the same sequence as shown above.**

13 4223074.001 Futura Service Manual REV A
PRESS 2 - MOTOR COUNT MODE
Motor Count Mode
displays the total
quantity of working
motors.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press then wait … counts available motors
38 (Motor Count is displayed)
3.
Press to exit.
(Sales Mode)
OPTIONS MENU
This menu allows access to the following features:
FORCE VEND
BILL ESCROW
MULTI VEND
FREE VEND
FAST CHANGE
OPTIC OPTION
POS MESSAGE
TEMPERATURE
KEYPAD BACKLIGHT (not applicable in this model)
DROP SENSOR SENSITIVITY (not applicable in this model)
.
PRESS 3 THEN 1 - FORCE VEND OPTION
By pressing then this alternates between FORCE VEND ON (displayed as FrcY) or FORCE VEND OFF (displayed as Frcn).
.
PRESS 3 THEN 2 - BILL ESCROW OPTION
By pressing then this alternates between BILL ESCROW ON (displayed as ESCY) or BILL ESCROW OFF (displayed as ESCn).
NOTE: If you want the vendor to be used as a dollar bill changer (customer inserts bill then presses the
coin return button to receive coin change for bill) then set FORCE VEND to OFF (Frcn) and BILL ESCROW to
OFF (ESCn). Operating the vendor in this manner is fine except the vendor may run low on coins more often
and thus not be able to accept bills and may result in lost sales.
This option will
force the customer
to complete a
purchase once they
have deposited
money of any form.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
then Press … repeat to toggle mode ON/OFF
FrcY or Frcn
(default is FrcN)
4.
Press to save setting.
FrcY or Frcn (last displayed setting)
5.
Press repeatedly to exit.
(Sales Mode)
This option allows
the last bill
accepted to be
returned, provided
the bill acceptor is
capable of such a
feature.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
then Press … repeat to toggle mode ON/OFF
ESCY or ESCn
(default is ESCY)
4.
Press to save setting.
ESCY or ESCn (last displayed setting)
5.
Press repeatedly to exit.
(Sales Mode)

14 4223074.001 Futura Service Manual REV A
.
PRESS 3 THEN 3 - MULTI VEND OPTION
By pressing then this alternates between MULTI VEND ON (displayed as NULY) or MULTI VEND OFF (displayed as NULn).
NOTE: After 5 minutes any credit that is left on the display will disappear and is retained by the
machine.
.
PRESS 3 THEN 4 - FREE VEND OPTION
By pressing then this alternates between FREE VEND ON (displayed as FrEY) or FREE VEND OFF (displayed as FrEn).
.
PRESS 3 THEN 5 –FAST CHANGE
By pressing then this alternates between FAST CHANGE ON (displayed as FChY) or FAST CHANGE OFF (displayed as FChn).
This option allows the customer to purchase more
than one product if enough credit has been
deposited. When this option is active, any credit
remaining after a vend attempt is not automatically
returned. At this point, the customer has the option
of:
Making another selection if there's
enough credit OR
Depositing more money OR
Press the coin return button to receive
remaining credit.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
then Press … repeat to toggle mode
ON/OFF
NULY or NULn
(default is NULn)
4.
Press to save setting.
NULY or NULn (last displayed
setting)
5.
Press repeatedly to exit.
(Sales Mode)
This option makes all products
available at no cost. No
money is accepted by the
vendor. The message "FREE"
is displayed. This does not
change the set prices. Once
FREE VEND is set to OFF the
selection prices revert back to
the price set amounts.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
then Press … repeat to toggle mode ON/OFF
FrEY or FrEn
(default is FrEn)
4.
Press to save setting.
FrEY or FrEn (last displayed setting)
5.
Press repeatedly to exit.
(Sales Mode)
This option makes allows the
vending machine to give
change immediately after the
customers makes a selection.
If FAST CHANGE is ON, it will
override the Multi Vend
feature.
NOTE: if “OPTICS” is turned
ON the amount of the
product will display until a
product drops.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
then Press … repeat to toggle mode ON/OFF
FChY or FChn
(default is FChn)
4.
Press to save setting.
FChY or FChn (last displayed setting)
5.
Press repeatedly to exit.
(Sales Mode)

15 4223074.001 Futura Service Manual REV A
.
PRESS 3 THEN 6 - OPTICS OPTION
By pressing then this alternates between OPTICS ON (displayed as oPtY) or OPTICS OFF (displayed as oPtn).
.
PRESS 3 THEN 7 –POS MESSAGE
By pressing then this alternates between POS ON (displayed as POSY) or POS OFF (displayed as POSn).
Turn OFF (or ON) the
default display message.
NOTE: The display
message for a drink
machine is “ICE COLD”.
All others the message is
0.00
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
Press
POSY
4.
Press …repeat to toggle mode ON/OFF.
POSn
5.
Press to save setting.
POSn
6.
Press repeatedly to exit.
(Sales Mode)
.
PRESS 3 THEN 8 –TEMPERATURE SETPOINT
The factory default setting for this machine is 36F. This temperature may be adjusted, however it is not recommended. The
temperature has been set according to NAMA specifications for optimal operation and/or product safety.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
Press to view current temperature set point
36
4.
Press repeatedly to change the temperature set point
Note: temperature will increase to 75 then start over at 34
37…
5.
Press to save
36
6.
Press repeatedly to exit.
(Sales Mode)
MODES .AND .ARE NOT APPLICABLE TO THIS MODEL
IMPORTANT: This option must
be set to oPtY for this model.
This along with the Space-to-
Sales setting STS9 turns on
the vend sensor for the
beverage selections.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
OPtn
3.
then Press … repeat to toggle mode ON/OFF
oPtY or oPtn
(Must be set to oPtY)
4.
Press to save setting.
Make sure displays oPtY
5.
Press repeatedly to exit.
(Sales Mode)

16 4223074.001 Futura Service Manual REV A
PRESS 4 - VENDOR CONFIGURATION MENU
This menu allows access to the following features:
ITEM (can/bottle) - (not applicable in this model)
ROW (snack/can/bottle) - (not applicable in this model)
ALL (snack/can/bottle)
SPACE-TO-SALES (STS)
ADVANCED CONFIGURATION - (not applicable in this model)
NOTE: This model requires that the entire vendor be set to SNACK … to reset this back to factory setting:
.
PRESS 4 THEN 3 - VENDOR CONFIGURATION
By pressing then repeatedly this sets vendor configuration … must be set on SnAc
.
PRESS 4 THEN 6 - VENDOR SPACE-TO-SALES
By pressing then repeatedly sets vendor space-to-sales … must be set to STS9.
STS9 is for the High Capacity Can tray (middle tray) with 4 selections (2 –16oz cans and 2 –12oz cans selection) having IVend sensor
system for beverage area.
. .
PRESS 4 THEN 0 THEN 7 –TEMP
This mode allows the board to electronically control the refrigeration system.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Cbs
3.
Press
PASS
4.
Enter Password (default 2314)
ACFG
5.
Press repeatadly until CoLd is displayed
CoLd
6.
Press to save
36
7.
Press repeatedly to exit.
(Sales Mode)
This sets the operating mode
of the vendor.
IMPORTANT: This model
should always be set to a
SNACK (SnAc)
configuration.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Cbs
3.
then Press until displays SnAc
ALL … SnAc
4.
Press to save setting.
Make sure displays SnAc
5.
Press repeatedly to exit.
(Sales Mode)
This sets the Space-to-Sales
mode of the vendor.
IMPORTANT: This model
should always be set to
STS9 configuration.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Cbs
3.
then Press until STS9 is displayed
STS9
4.
Press to save setting.
Make sure displays STS9
5.
Press repeatedly to exit.
(Sales Mode)

17 4223074.001 Futura Service Manual REV A
PRESS 5 - PRICING
(The maximum price that can be set is $99.95)
ITEM —set price by individual selections
ROW—set price by tray
ALL ITEMS —set price by entire vendor.
COUPONS —set coupon value by Item, Row, or ALL
TOKENS —set token value by Item, Row, or ALL
.
PRESS 5 THEN 3 - PRICE ALL SELECTIONS
This menu allows you to set the
price of every item all at once.
Time Saving Tip:
Instead of setting the price of each
item one at a time, it is much faster
to set the common price of the entire
vendor; then go back and set the
price of each item or row.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Prc
3.
Press
ALL
4.
Enter price (i.e. 50 = .50)
0.50
5.
Press to save.
0.50
6.
Press repeatedly to exit.
(Sales Mode)
.-
PRESS 5 THEN 2 - PRICE BY ROW / TRAY
Use this menu to set the price of a
tray/row all at the same time.
Time Saving Tip:
Instead of setting the price of one
item at a time, set the common
price of a Tray/Row, then go back
and set the price of each item.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Prc
3.
Press
ro -
4.
Enter tray/row number and price
Example: Top row=1,
row below top row=2, etc.
Program will then request input of the next Row.
ro 01 0.50
5.
Press to save.
ro 01 0.50
6.
Press repeatedly to exit.
(Sales Mode)
.-
PRESS 5 THEN 1 - PRICE BY SELECTION
This menu allows price setting by
each selection.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Prc
3.
Press
- -
(prompted to enter selection)
4.
Enter selection and price
10 0.50
5.
Press to save. The program will then
request input of the next selection number and
you can continue to enter prices. Each time
Press to save.
Item 11 0.50
6.
Press repeatedly to exit.
(Sales Mode)

18 4223074.001 Futura Service Manual REV A
.
PRESS 5 THEN 4 - SET COUPON VALUE
This mode allows the operator to designate the values of "free vend" coupons that the bill validator has been programmed to accept. The
control board can have 5 different coupons each having a different value. After one coupon is accepted, further coupons will not be accepted
until a successful vend has taken place. NOTE:
This option requires a coupon programmed bill validator. The coupons are special order. The specially programmed bill validator and special
coupons can be purchased from the parts entity listed at the beginning and end of this manual.
If no coupon value is set, coupons will be shown as free vends.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Prc
3.
Press
CPn
4.
Press for Coupon 1… the set value is shown
CPn1 0.00
5.
Enter desired Coupon1 Value … setting to 0.00 will set Coupon Value one Free
Vend
1.50
6.
Press to save.
1.50
7.
Press 2 times to add values for Coupons 2-5 or Press repeatedly to exit
to Sales Mode.
.
PRESS 5 THEN 5 - SET TOKEN VALUE
This mode allows the operator to designate the values of "free vend" tokens.. The control board can have 5 different tokens each having a
different value. NOTE:
This option requires a specially tuned coin mechanism. The tokens are special order. The specially tuned coin mechanism and special
tokens can be purchased from the parts entity listed at the beginning and end of this manual.
If no token value is set, tokens will be shown as free vends.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Prc
3.
Press
thn
4.
Press for Token 1 … the set value is shown
thn1 0.00
5.
Enter desired Token1 Value … setting to 0.00 will set Token Value one Free Vend
1.50
6.
Press to save.
1.50
7.
Press 2 times to add values for Tokens 2-5 or Press repeatedly to exit to
Sales Mode.

19 4223074.001 Futura Service Manual REV A
PRESS 6 - ACCOUNTING MODE
This mode accesses the submenus that displays or resets data for various types of cash and vend totals. Counts can be viewed by
individual items, rows or as the whole vendor. The counters rollover at 999,999 vends and $999,9999.99 sales.
Historical Totals: These are the counts since the initialization of the vendor. They cannot be reset.
Resettable Totals: These are totals since the last reset. These can be reset at any time. You have the option to reset just an item,
row or the whole vendor.
Note: Clearing counts only clears the resettable counters. Clearing by item and row will only clear the item
or row entered.
Description of counters:
Historical Vend Count: Total number of vends ever
Historical Cash Count: Total cash value ever sold
Resettable Vend Count: Total number of vends since counters were last reset/cleared
Resettable Cash Count: Total cash value since counters were last reset/cleared
.
PRESS 6THEN 3- ACCOUNTING TOTALS FOR ALL SELECTIONS -ENTIRE VENDOR
This menu displays the total sales values and total vend count for the entire vendor.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Acct
3.
Press
The Historical count will be shown
All
10
4.
Press Historical vend count
10
5.
Press Historical cash value
10.00
6.
Press Resettable count
10
7.
Press Reset Cash
10.00
8.
Press Historical Card Value
0.00
9.
Press Historical 2nd Vends
0
10.
Press Reset. Card
0.00
11.
Press Reset 2nd Vends
0
12.
Press to clear all selections
Clr?
13.
Press to confirm clear
Confirming clear will clear the resettable counts for ALL ITEMS.
Clrd
14.
Press 4 times to exit
0.00

20 4223074.001 Futura Service Manual REV A
.
PRESS 6THEN 2-ACCOUNTING TOTALS FOR AROW/TRAY
This menu displays the total sales values and total vend count for a row/tray in the vendor.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Acct
3.
Press to enter row
Enter the row number
ro-
4.
Press Historical vend count
10
5.
Press Historical cash value
10.00
6.
Press Resettable count
10
7.
Press Reset Cash
10.00
8.
Press Historical Card Value
0.00
9.
Press Historical 2nd Vends
0
10.
Press Reset Card
0.00
11.
Press Reset 2nd vends
0
12.
Press to clear Resettables
Clr?
13.
Press to confirm clear (ONLY For that row)
Clrd
14.
Press to enter another row or press 4 times to exit
Sales Mode
.
PRESS 6THEN 1-ACCOUNTING TOTALS FOR ASELECTION
This menu displays the total sales value and total vend count for an individual selection.
STEP
DISPLAY
1.
Press Service Mode Button
38 (Motor Count is displayed)
2.
Press
Acct
3.
Press to enter an item
Enter the item number
- -
14
4.
Press Historical vend count
10
5.
Press Historical cash value
10.00
6.
Press Resettable count
10
7.
Press Reset. Cash
10.00
8.
Press Historical Card Value
0.00
9.
Press Historical 2nd Vends
0
10.
Press Reset. Card
0.00
11.
Press Reset 2nd vends
0
12.
Press to clear Resettables (ONLY for that item)
Clr?
13.
Press to confirm clear
Clrd
0.00