FutureLogic PSA-66-ST2RU User manual

English (US)
Operators and Technicians Manual
GEN2 Universal™ Printer
PSA-66-ST2RU (RS232/USB)
While PSA-66-ST2 refers to all models of the printer, this manual is primarily for the RS232/USB interface of
the GEN2 Universal printer.

FutureLogic, Inc.
425 East Colorado Street • Suite 100 • Glendale, CA 91205 USA
Phone [phone] • Fax [phone]
www.futurelogic-inc.com • [e-mail]
Operators and Technicians Manual
GEN2 Universal™ Printer (PSA-66-ST2RU (RS232/USB))
2006 – 2013 FutureLogic, Incorporated. All Rights Reserved.
TCL Printer Language 1991 – 2013 FutureLogic, Incorporated. All Rights Reserved. This work is registered with
the United States Copyright Office. TCL Printer Language is a proprietary, copyrighted language developed by
FutureLogic, Incorporated for exclusive use with its printer products.
GEN2 Universal, GEN2 Powered by FutureLogic, GEN2, TCL, ITH, TCL Editor, FutureLogic Exchange, and
FutureLogic are either trademarks or registered trademarks of FutureLogic, Incorporated in the United States
and/or other countries. Additional trademarks and intellectual property rights are listed on
www.futurelogic-inc.com.
IGT and International Game Technology are trademarks or registered trademarks of International Game
Technology Corporation. Netplex is a proprietary hardware interface and protocol of International Game
Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Molex is a registered trademark of Molex Incorporated.
All product names referenced herein are trademarks of Molex, its affiliates, related companies, licensors, and/or
joint venture partners. All other trademarks and products or brand names mentioned herein are the property of
their respective owners.
This document contains Proprietary and Confidential information and its contents are covered by Non-Disclosure
Agreement. This document describes product functions and technology that may not be available in a particular
gaming jurisdiction, and would therefore not be available for sale and not approved for use at this time. Please
contact your local sales representative for information concerning what features are available in your jurisdiction.
This manual, as well as any software described in it, is furnished under license and may be used or copied only in
accordance with the terms of such license. The content of this manual including technical information is disclosed
and furnished for informational use only, is subject to change without notice, and should not be construed as a
commitment by FutureLogic, Incorporated. FutureLogic, Incorporated assumes no responsibility or liability for any
errors or inaccuracies that may appear in this manual and/or software. No grant of license or use rights of any
such information is made by publication or distribution of this manual.
Except as permitted by such license, no part of this manual may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior
written permission of FutureLogic, Incorporated.
The information in this manual and/or software described is distributed on an “As Is” basis, without warranty.
While every precaution has been taken in the preparation of this book and/or software, FutureLogic, Incorporated
shall not have any liability to any person or entity with respect to any loss or damage caused or alleged to be
caused directly or indirectly by the instructions and/or information contained in this manual or by the computer
software and/or hardware products described in it.
FUTURELOGIC, INCORPORATED (“FUTURELOGIC”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, REGARDING THE FUTURELOGIC SOFTWARE. FUTURELOGIC DOES NOT WARRANT,
GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF
THE FUTURELOGIC SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS,
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE FUTURELOGIC
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME
STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL FUTURELOGIC, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU
FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING
OUT OF THE USE OR INABILITY TO USE THE FUTURELOGIC SOFTWARE EVEN IF FUTURELOGIC HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU.
These specifications are subject to change without notice and may not completely and correctly document the
operation of this product.
04/29/2013
MNL-000032
REV.D

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Table of Contents
1Manual Overview..................................................................................................... 1
Introduction .....................................................................................................................1
Intended Audience ............................................................................................................ 1
Applicability......................................................................................................................1
Conventions Used in this Document.................................................................................. 1
2Product Overview .................................................................................................... 2
Introduction .....................................................................................................................2
Warranty Information .......................................................................................................2
3Operator Interface................................................................................................... 3
Introduction .....................................................................................................................3
Operator Indicators and Controls ...................................................................................... 3
Keypad Status Light .................................................................................................... 4
Bezel Operation ...........................................................................................................4
Printer Sensor Functions .................................................................................................. 4
Printer Errors ...................................................................................................................5
Loading Paper...................................................................................................................5
Feeding Paper ...................................................................................................................6
Performing a Self Test ....................................................................................................... 7
Clearing a Paper Jam ........................................................................................................7
Cleaning the Print Head .................................................................................................... 8
4Printer Service........................................................................................................... 9
Introduction .....................................................................................................................9
Removing the Printer ...................................................................................................... 10
5Ports and Cables.................................................................................................... 12
Introduction ................................................................................................................... 12
Front Bezel Port .............................................................................................................. 12
RS232/USB Interface Cable ............................................................................................ 13
RS232 Evaluation Cable.................................................................................................. 15
GDS Adaptor Cable ......................................................................................................... 16
Firmware Upload Port ..................................................................................................... 17
Appendix A Technical Specifications..................................................................... 18
Appendix B Paper Specifications............................................................................ 20
Appendix C Part Numbers – Printer/Spares............................................................ 21
Appendix D Schematics........................................................................................... 25
Appendix E Regulatory & Compliance................................................................... 31
Index .......................................................................................................................... 32

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List of Figures
Figure 3-1 Operator Indicators and Controls...................................................................... 3
Figure 3-2 Load a Paper Stack........................................................................................... 6
Figure 3-3 Feed Paper into Paper Loading Slot ................................................................... 6
Figure 3-4 Sample Configuration Ticket.............................................................................7
Figure 3-5 Remove the Paper.............................................................................................7
Figure 3-6 Open the Lid ....................................................................................................8
Figure 3-7 Clear the Paper Jam.........................................................................................8
Figure 4-1 Ground Screw and Copper Grounding Clips Location ........................................ 9
Figure 4-2 Disconnect the Coiled Cable Connector........................................................... 10
Figure 4-3 Slide the Printer until It Locks........................................................................ 10
Figure 4-4 Remove the Paper........................................................................................... 11
Figure 4-5 Push Release Bar ........................................................................................... 11
Figure 5-1 Front Bezel LED Control Port.......................................................................... 12
Figure 5-2 RS232/USB Interface Cable ........................................................................... 13
Figure 5-3 RS232/USB Interface Cable, Auxiliary Communications ................................. 14
Figure 5-4 RS232 Evaluation Cable ................................................................................. 15
Figure 5-5 GDS Adaptor Cable ........................................................................................ 16
Figure 5-6 Firmware Upload Port .................................................................................... 17
Figure B-1 Ticket Dimensional Specification .................................................................... 20
List of Tables
Table 3-1 Keypad LEDs Status Reporting Printer Condition ..............................................4
Table 3-2 Bezel Display Status......................................................................................... 4
Table 3-3 Sensors............................................................................................................ 4
Table 3-4 Errors and Error Descriptions .......................................................................... 5
Table 5-1 Front Bezel LED Control Port Pin-outs ............................................................ 12
Table 5-2 Base Port Cable Pin-outs ................................................................................ 14
Table 5-3 RS232 Power/COMM Port Pin-outs................................................................. 14
Table 5-4 USB Port (Series A) Pin-outs ........................................................................... 14
Table 5-5 Bezel LED Control Port Pin-outs ..................................................................... 14
Table 5-6 Evaluation Cable Bezel Port Pin-outs .............................................................. 15
Table 5-7 Evaluation Cable 14 pin Base Port Pin-outs .................................................... 16
Table 5-8 Evaluation Cable DB9 RS232 Port Pin-outs..................................................... 16
Table 5-9 GDS Adaptor Cable Connectors ...................................................................... 16
Table 5-10 GDS Adaptor Cable Assembly ......................................................................... 17

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1Manual Overview
Introduction
This manual is a comprehensive guide to the specifications and usage of the GEN2 Universal™
(PSA-66-ST2RU) printer. It contains detailed information on many areas of its operation.
The list below will assist you in determining which sections should receive attention first. It is helpful
to review the list to obtain a cursory understanding of the scope of this manual.
We hope that this manual is easy to read and informative. If you have any comments we would like to
hear from you. Email us at [e-mail].
Specific Content
Location
To review the paper specification for ordering more paper
See Appendix B
To understand paper loading and operator controls
See Chapter 3
To clear a paper jam
See Page 7
To review the cabling and connector specifications
See Chapter 5
Intended Audience
The intended audience for this document is operators and technicians.
Applicability
This manual covers the GEN2 Universal (PSA-66-ST2RU) printer.
Conventions Used in this Document
This document uses the following conventions.
Example
Description
This is a note. A note includes information that emphasizes or supplements
important points of the topic.
This is a tip. A tip provides techniques and procedures to aid with a task.
This is a Caution. A Caution emphasizes information that may cause damage
to equipment and/or injury to a person.
Bold text
This document uses bold text to identify a field, a command selection, and an
option selection.
Button
This document uses button text to identify a button to press. For example,
Click the FEED button.

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2Product Overview
Introduction
Each GEN2 Universal™ printer is an advanced thermal printer capable of creating high quality
complex output with a minimum of development and effort on the part of the user.
Note: While PSA-66-ST2 refers to all models of the printer, this manual is primarily for the
RS232/USB interface of the GEN2 Universal printer.
Features of the GEN2 Universal printer include:
•The ITH® (Intelligent Ticket Handling) technology that prevents player interference with any part
of ticket production or presentation
•May be mounted on an angle or horizontally
•Simple paper loading—no loose parts
•Variable paper capacity with different paper trays—300, 600, and 900 ticket trays
•Windows® ticket/receipt development package via the TCL™ Editor utility
•Page mode printing with TCL printer language
•Line printer capability
•High quality laser-like san serif fonts in multiple sizes
•Advanced graphics printing
•Windows connectivity
•3.5” inch per second print speed
•Wide temperature range operation
•Standard and customized serial interfaces available—RS232 and USB
Additionally, a key feature of the GEN2 Universal printer is Universal Communications:
•USB 2.0 Full Speed (Future GSA Compliant™, IGT Compliant)
•RS232 Port (Backward Compatible)
Warranty Information
Each printer has a two-year warranty as per the manufacturer’s written warranty.

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3Operator Interface
Introduction
This chapter covers various operations of the printer including loading paper and clearing a
paper jam.
Operator Indicators and Controls
The printer is equipped with status indicators and a FEED button for the management and
interpretation of the printer operations.
The status indicators are:
•Front bezel light
•Keypad lights:
•Ready – Green
•Paper – Yellow
•Open – Orange
•Fault – Red
The following figure illustrates the location of these indicators and controls.
Figure 3-1 Operator Indicators and Controls
Status Lights
and Keypad
with FEED
button
Bezel Light

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Keypad Status Light
The keypad LEDs report the status of the printer whenever power is present. Table 2-1 lists each
condition of the keypad LEDs.
Table 3-1 Keypad LEDs Status Reporting Printer Condition
Condition
Ready
Paper
Open
Fault
Unit is Powered Off
Unit Ready
blink
Unit Flushed
Paper Out
Head Up or Ticket Module Open
Temperature Error
Voltage Error
Print Head Error
Missing Black Index Mark
Paper is Jammed
blink
= LED ON.
Bezel Operation
Use the front bezel display to determine the state of the printer while on the casino floor, at a
distance, without disturbing the game. Table 2-2 lists the conditions indicated on the bezel display.
Table 3-2 Bezel Display Status
Bezel Display
Status
Solid On
Printer Idle and Ready
Slow Blink
Paper Low or Printer Error
Fast Blink
Ticket Printing and/or Ticket in Chute
Off
Printer power off
See Chapter 5 for information on the current ratings of the bezel ports.
Printer Sensor Functions
There are six primary sensor functions on the printer. These sensors work with the game firmware
to provide reliable trouble-free operation. Any error conditions resulting from these sensors are
indicated by the front bezel light and keypad LEDs. Table 3-3 describes each of these sensors.
Table 3-3 Sensors
Sensor
Description
Paper Out
The Paper Out sensor is located in the print head. It terminates the print operation when
the paper has run out and checks for proper form registration. The printer ceases printing
and feeding operations when it detects a Paper Out condition. Correct a Paper Out
condition by loading more paper into the unit.
Paper Low
The Paper Low sensor is located in the paper well. It determines when the paper stack has
approximately 2 tickets. A Paper Low condition automatically resets once a stack with a
greater height is loaded. Paper low sensing occurs when the system is idle and takes a few
seconds to detect the new paper level.
Paper Taken
The Paper Taken sensor is located in the presentation chute of the printer. It determines
when the customer has actually taken their cashout ticket.
Drawer Open
The Drawer Open sensor is located in the paper well. It detects when the printer is open.

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Sensor
Description
Platen Engaged
The Platen Engaged sensor is located in the print head. It detects when the printer platen
is in use.
Printer Open
The Printer Open sensor is located in the front of the unit. It detects when the printer
clamshell is open.
Printer Errors
Although there are a variety of error conditions that can occur, most printer errors are a result of the
printer running out of paper or the operator opening the lid. Table 3-4 lists possible errors and the
remedy for each condition.
Table 3-4 Errors and Error Descriptions
Error
Error Description
Remedy
Paper Out
Results when the printer does not detect paper
present.
Load a new paper stack.
Head Up or
Open
Results from raising the Side Release Lever or
opening the lid.
Lower the yellow lever on the side
of the unit.
Temperature
Results when the printer is operating outside of its
allowable temperature range.
If the printer is operating in an environment where
the ambient temperature is roughly room
temperature, this error would most likely be the
result of a hardware problem.
The printer will automatically
resume operation after the
detected head temperature falls
within range.
Voltage
Results if the printer detects a power supply voltage
(+24VDC to +25VDC) outside range. This error could
be the result of a poor cable connection.
The printer will automatically
resume operation after the power
supply is detected within range.
Print Head
Results when the printer senses an internal error due
to connectivity or interfacing problem with the
thermal print head. This can be a result of a cable
problem between the main controller board and the
printer engine.
The printer will remain in this
error state until the power is
cycled or the unit is reset.
If the problem persists, the printer
will require service.
Missing Black
Index Mark
Results if the paper type selected is indexed paper
and while feeding paper or printing a black mark is
not seen within approximately 10” of the paper.
This error alerts the user to the presence of the wrong
kind of paper in the printer or that the paper was
inserted in the wrong direction (so the black mark
index is rotated 180 degrees).
Raise the Main Release Lever
(presumably to change the paper).
Paper Jam
Results when the printer detects an error in the
paper path for presenting the ticket to the customer.
Open the printer head and inspect
for a jammed ticket.
Loading Paper
Generally, the only printer service required is to load new paper stacks. Use the automatic
paper-loading feature to simplify this process to two steps: putting the paper stack into the Paper
Tray and feeding the paper to the Paper Loading Slot of the printer.
To load paper:
1. Pull open the Printer Drawer until the Paper Tray is completely accessible.
2. Place the paper stack in the printer as indicated by the band around the stack and the label on
the bottom of the Paper Tray.
Tip: To prevent a new paper stack from sticking together, fan out the paper after you take
off the band.

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Figure 3-2 Load a Paper Stack
3. Feed the paper into the Paper Loading Slot and release it once the motor engages and the printer
takes hold of the paper.
The printer pulls through a form or two, leaving it registered at the top of a form.
Figure 3-3 Feed Paper into Paper Loading Slot
4. Remove any excess ticket(s) from the printer.
Feeding Paper
The printer is designed to run with black mark indexed paper.
To feed paper into the printer:
•Press the FEED button.
Additionally, press the FEED button to advance the paper to the top of the next form.
Paper Loading
Slot
Paper Tray
Black Index
Ma
rk