Galanz XQG80-Q812DE User manual

售后服务手册
After-sales Service Manual
XQG80
-Q812DE XQG80-Q814DE
XQG80
-Q812E/W XQG80-F812DE
XQG80
-F814DE
中山格兰仕日用电器有限公司
Zhongshan Galanz Consumer Electric Appliances Co., Ltd.
自动滚筒洗衣机
Automatic Drum Washing Machine

XYJGT80QFSDE-001
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目录
1.适用机型 Models Covered ............................................................. 2
2.通用规范 General Specifications ........................................................ 3
2.1 电源规格 Power Specification......................................................... 3
2.2 平台规格 Platfrom Specification ....................................................... 3
2.3 程序洗涤规格 Program washing capacity ............................................... 3
2.4 主要部件规格 Main components specifications .......................................... 5
3.电路图 Circuit Diagram ................................................................ 7
4.结构 Structure........................................................................ 8
4.1 结构图 Structure diagram............................................................. 8
4.2 水管系统 Water line system........................................................... 8
5.功能设置及显示 Function Settings and Display........................................... 10
5.1 控制面板 Control panel figures ....................................................... 10
5.2 面板操作 Panel operation ........................................................... 11
5.2.1 整机状态描述 Complete machine status description ................................... 11
5.2.2 程序功能表 Program function list.................................................... 12
5.2.3 按键/旋钮功能 Button/Knob function................................................. 14
5.3 特殊功能 Special Functions.......................................................... 16
5.3.1 自动断电 Automatic power-off ...................................................... 16
5.3.2 平衡 Balance .................................................................... 16
5.3.3 童锁 Child lock ................................................................... 16
5.3.4 预约 Delay....................................................................... 17
5.3.5WIFI............................................................................. 17
5.3.6 静音 Mute ........................................................................ 17
6.服务测试程序 Service Testing Procedures............................................... 17
6.1 按键注释 Key notes: ................................................................ 17
6.2 服务模式 Service mode ............................................................. 18
6.2.1 显示错误代码(t02) Display error code(t02) ........................................... 20
6.2.2 版本信息检测(t03) Version information detection(t03).................................. 20
6.3 检测模式 Detection mode ............................................................. 21
7.异常报警/异常指示 Abnormality Alarms / Abnormality Indications ........................... 24
8.爆炸图 Exploded View................................................................ 30
9.机器拆卸步骤 Machine Disassembling Procedures ....................................... 35
9.1 工具明细 Using tools: ............................................................... 35
9.2 拆卸步骤 Disassembling Procedures.................................................. 36

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1.适用机型 Models Covered
机型
Model
XQG80-Q812
DE
○1
XQG80-Q814
DE
XQG80-Q812
E/W
XQG80-F812
DE
XQG80-F814
DE
品牌
Brand
Galanz
20°C ●○○○○
新欧标能效
Eco
●○○●●
强洗 40°C
Intensive 40°
●○○○○
强洗 60°C
Intensive 60°
●○○○○
高温洗
Anti-Allergy
●●●●●
大件洗
Bulky Item
●●●●●
桶清洁
Drum Clean
●●●●●
单脱水
Spin
●●●●●
漂洗/脱水
Rinse/Spin
●●●●●
快洗
Quick
●●●●●
静梦洗
Night Wash
●○○●●
化纤
Synthetie
●●●●●
真丝
Silk
●○○●●
羊毛
Wool
●●●●●
混合洗
Mixed
●●●●●
40°C日常洗
40°C Daily
○●●○○
20°C棉麻洗
20°C Cotton
○●●○○
40°C标准洗
40°C
○●●○○
60°C标准洗
60°C
○●●○○
冷水洗
Cool Wash
○●●○○
漂洗+
Rinse+
○●●○○

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标准洗
Standard
○○○●●
棉麻洗
Cotton
○○○●●
牛仔洗
Denim
○○○●●
注：○表示没有此程序，●表示有此程序，○
1表示新欧标程序，供参考，以说明书为准
Note: ○ means no such program, ● mans there is such a program, ○
1mans the new European
standard procedure, for reference, subject to the instruction manual.
2.通用规范 General Specifications
2.1 电源规格 Power Specification
220V-240V，50Hz
2.2 平台规格 Platfrom Specification
模型
/
平台
Model/platform
XQG80-Q812DE
XQG80-Q812E/W
XQG80-F812DE
XQG80-Q814DE
XQG80-F814DE
洗涤方式
Washing method
滚筒式
Drum type
脱水方式
Spinning method
离心旋转
Horizonal-axle Centrifugal spinning
洗涤驱动方式
Washing drive method
串激电机+皮带
Series motor + belt
脱水驱动方式
Spinning drive method
串激电机+皮带
Series motor + belt
水位检测方法
Water level detection
method
膜片式
Diaphragm type water level switch
皮带
Belt
5 ribs
桶尺寸
Inner drum size
303×φ481mm
包装尺寸（W×D×H）
Pack dimension
650×570×860mm
机器尺寸（W×D×H）
Machine dimension 595×545×845mm
最高转速
Top speed 1200rpm 1400rpm
2.3 程序洗涤规格 Program washing capacity
模型
/
平台
Model/platfor
m
XQG80-Q812
DE○1
XQG80-Q814
DE
XQG80-Q812E
/W
XQG80-F812
DE
XQG80-F814
DE

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洗涤容量
Washing capacity
20°C 8Kg
新欧标能效
Eco 8 Kg 6.5 Kg 6.5 Kg
强洗 40°C
Intensive 40°
C
8 Kg
强洗 60°C
Intensive 60°
C 8 Kg
高温洗
Anti-Allergy
4.5 Kg 4.5 Kg 4.5 Kg 4.5 Kg 4.5 Kg
大件洗
Bulky Item 8 Kg 8 Kg 8 Kg 8 Kg 8 Kg
桶清洁
Drum Clean 0 Kg 0 Kg 0 Kg 0 Kg 0 Kg
单脱水
Spin
8 Kg 8 Kg 8 Kg 8 Kg 8 Kg
漂洗/脱水
Rinse/Spin 8 Kg 8 Kg 8 Kg 8 Kg 8 Kg
快洗
Quick 2.5 Kg 2.5 Kg 2.5 Kg 2.5 Kg 2.5 Kg
静梦洗
Night Wash
8 Kg 6 Kg 6 Kg
化纤
Synthetie
4 Kg 4 Kg 4 Kg 4 Kg 4 Kg
真丝
Silk 3 Kg 3 Kg 3 Kg
羊毛
Wool 3 Kg 3 Kg 3 Kg 3 Kg 3 Kg
混合洗
Mixed
4.5 Kg 4.5 Kg 4.5 Kg 4.5 Kg 4.5 Kg
40°C日常洗
40°C Daily 8 Kg 8 Kg
20°C棉麻洗
20°C Cotton 8 Kg 8 Kg
40°C标准洗
40°C
Standard 8 Kg 8 Kg
60°C标准洗
60°C
Standard
8 Kg 8 Kg

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冷水洗
Cool Wash
6 Kg 6 Kg
漂洗+
Rinse+ 8 Kg 8 Kg
标准洗
Standard 8 Kg 8 Kg
棉麻洗
Cotton
8 Kg 8 Kg
牛仔洗
Denim 4.5 Kg 4.5 Kg
注：○
1表示新欧标程序，供参考，以说明书为准
Note: ○
1mans the new European standard procedure, for reference, subject to the instruction manual.
2.4 主要部件规格 Main components specifications
组件名称
Component name
规格
Specification
排水泵
Drain pump
AC 220V-240V，50Hz
启动/暂停开关
Start/pause switch
按键
Touch
水位开关
Water level switch
250V～，16A
洗涤脱水电机
Washing motor
串激电机
220V-240V
，
50/60Hz
，
55W/220W
Series motor 220V-240V
，
50/60Hz
，
55W/220W
洗涤加热管
Heating element of
washing
230V～,1900W
温度传感器
Temperature sensor
电阻
R (25
℃
)=12kΩ
Resistance R(25
℃
)= 12kΩ
选项开关
Options switch
旋钮
Rotary type
门锁开关
Door lock switch
250V
～，
PTC
门锁
250V
～
,PTC locks
进水阀
Water valve
220V-240V，50Hz/60Hz

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XQG80-Q812DE 、XQG80-Q814DE 、XQG80-Q812E/W
XQG80-F812DE 、XQG80-F814DE

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3.电路图 Circuit Diagram
XQG80-Q812DE 、XQG80-Q814DE 、XQG80-F812DE 、XQG80-F814DE

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XQG80-Q812E/W
4.结构 Structure
4.1 结构图 Structure diagram
详见装配图
See assembling drawing
4.2 水管系统 Water line system
进水：进水管—进水阀—进水阀软管—进水斗—外桶
Water inflow: Inlet pipe—Water valve—Inlet hose—Inlet box—Outer drum
排水：外桶—排水软管—排水泵—排水管
Drain: Outer drum—Drain hose①—Pump—Drain hose②

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示意图如下：
Schematic diagram is as follows:
排水泵
Pump
排水管
Drainhose②
排水软管
Drain hose①
外桶
Outer drum
进水阀
Water valve
进水斗
Inlet box
进水阀软管
Inlet hose

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5.功能设置及显示 Function Settings and Display
5.1 控制面板 Control panel figures
XQG80-Q812DE○
1
XQG80-Q814DE
XQG80-Q812E/W

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XQG80-F812DE、XQG80-F814DE
注：○
1表示新欧标程序，供参考，以说明书为准
Note: ○
1mans the new European standard procedure, for reference, subject to the instruction manual.
5.2 面板操作 Panel operation
5.2.1 整机状态描述 Complete machine status description
NO.
当前状态
Current state
描述
describe
1 掉电
Outage
电源线没有插接
,
没有电源输入
The power cord is not plugged in, there is no power input.
2 关机
Off
只插上电源，无需任何按键操作，所有显示器和负载均关闭
Just plug in the power, without any key operation, and all the displays and
loads are off.
3 待机
Standby
在待机状态下，转动旋钮进入选择程序模式
In standby mode, turn the knob to enter the program setting mode.
4 运行
Running
完成程序选择后，按
“
启动
/
暂停
”
按键，程序进入运行模式
The program setting ends, press the " start /
pause " button, and the
program enters the running mode.
5 暂停
Pause
程序运行时，按
“
启动
/
暂停
”
键，程序进入暂停模式
When the program is running, press the "Start/pause" key to enter the
paused mode of the program.
6 预约
Delay
按预约键选择程序预约时间，并按启动键进入预约状态
Press the “Delay Start” key to select the appointment time, and press the
Start button to enter the reservation status.
7 报警
Alarm
故障状态时，电脑板检测到相应的故障并显示对应的故障代码。
In the fault state, the computer board detects the corresponding fault and
displays the corresponding fault code.
8 维修模式
Maintenance
mode
用于检测或故障判断
For plant testing or failure judgment..

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5.2.2 程序功能表 Program function list
1）XQG80-Q812DE 、XQG80-Q814DE 、XQG80-Q812E/W
程序
Program
通用功能
General
function
附加功能
Additional function
自动断电
Automatic
power off
温度
Temp
转速
Speed
预约
Delay
童锁
Child lock
20°C ★○●●●
新欧标能效
Eco
★○○●●
强洗 40°C
Intensive 40
°
C
★○●●●
强洗 60°C
Intensive 60°C ★○●●●
高温洗
Anti-Allergy ★○●●●
大件洗
Bulky Item ★○●●●
桶清洁
Drum Clean ★○○●●
单脱水
Spin ★○●●●
漂洗/脱水
Rinse/Spin ★○●●●
快洗
Quick ★○●●●
静梦洗
Night Wash ★○●●●
化纤
Synthetie ★○●●●
真丝
Silk ★○●●●
羊毛
Wool ★○●●●
混合洗
Mixed ★○●●●
40°C日常洗
40
°
C Daily
★○●●●
20°C棉麻洗
20
°
C Cotton
★○●●●
40°C标准洗
40
°
C Standard
★○●●●

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60°C标准洗
60
°
C Standard
★○●●●
冷水洗
Cool Wash
★○●●●
漂洗+
Rinse+
★○●●●
2）XQG80-F812DE 、XQG80-F814DE
程序
Program
通用功能
General
function
附加功能
Additional function
自动断电
Automatic
power off
温度
Temp
转速
Speed
加漂洗
Rinse+
预约
Delay
童锁
Child
lock
静音
Mnte
新欧标能效
Eco ★○●●●●●
高温洗
Anti-Allergy ★○●●●●●
大件洗
Bulky Item ★●●●●●●
桶清洁
Drum Clean
★●○○●●●
单脱水
Spin
★○●○●●●
漂洗/脱水
Rinse/Spin
★○●●●●●
快洗
Quick
★○●●●●●
静梦洗
Night Wash
★●●○●●●
化纤
Synthetie
★●●●●●●
真丝
Silk
★●●●●●●
羊毛
Wool ★●●●●●●
混合洗
Mixed ★●●●●●●
标准洗
Standard ★●●●●●●
棉麻洗
Cotton ★●●●●●●
牛仔洗
Denim ★●●●●●●

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注：○表示该功能不可选，●表示可选，★表示默认开启
Notes: ○ indicates that this feature is not optional, ● indicates that it is optional, ★indicates that this
feature is turned on by default.
5.2.3 按键/旋钮功能 Button/Knob function
1）XQG80-Q812DE 、XQG80-Q814DE 、XQG80-Q812E/W
按键/旋钮功能：启动/暂停，预约，转速，3个常用按键和程序 1个旋钮
Button/Knob functions:Start/Pause, Delay,Speed,,There are 3 commonly used buttons and 1
program knob.
2）XQG80-F812DE 、XQG80-F814DE
按键/旋钮功能：启动/暂停，温度，转速，加漂洗，预约，5个常用按键和程序 1个旋钮
Button/Knob functions:Start/Pause,Temperature,Speed,Rinse+, Delay,There are 5 commonly used
buttons and 1 program knob.
NO.
产品状态
Product state
按键
/
旋钮
Buttons/Knob
操作和显示
Operation and display
1 关机
Off
启动/暂停
Start/Pause
按键无效且显示关闭
The key is invalid and the display is
off
温度
Temp
转速
Speed
加漂洗
Rinse+
预约
Delay
旋钮
Knob
选择运行程序
Select run program
2 待机
Standby
启动/暂停
Start/Pause
所选程序立即启动
Theselected program starts
immediately
温度
Temp
选择洗涤温度
Select the wash temperature
转速
Speed
选择脱水转速
Select the spin speed
加漂洗
Rinse+
选择漂洗次数
Select the rinse times
预约
Delay
预约程序启动时间
Delay the start time of the wash
program
旋钮 改变运行程序

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Knob Choose the appropriate program
3 运行
Running
启动/暂停
Start/Pause
暂停
Pause
温度
Temp
显示设定温度
Display the set temperature
转速
Speed
显示设定转速
Display the set temperature
加漂洗
Rinse+
显示设定漂洗次数
Display set the number of rinsing
times
预约
Delay
按键无效
The key is invalid
旋钮
Knob
显示“Err”
Display“Err”
旋至 OFF 档关机
Turn to off to shut down
童锁状态下，旋动旋钮都显示“Err”
In the child lock state, turning the
knob will display "err"
4 暂停
Pause
启动/暂停
Start/Pause
继续停止前的程序
Continue the procedure before
stopping
温度
Temp
加热开始前可改变洗涤温度
The washing temperature can be
changed before heating
转速
Speed
最后一次脱水前可改变脱水转速
The dehydration speed can be
changed before the last dehydration
加漂洗
Rinse+
主洗洗涤阶段可改变漂洗次数
The rinsing times can be changed in
the main washing stage
预约
Delay
按键无效
The key is invalid
旋钮（除“OFF”档）
Knob
(Except “OFF”)
改变运行程序
Change the running program
5 预约
Delay
启动/暂停
Start/Pause
预约暂停
Appointment pause
温度
Temp
预约暂停可选择洗涤温度
The washing temperature can be
selected when the appointment is
suspended
转速 预约暂停可选择脱水转速

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Speed The dehydration speed can be
selected for reservation pause
加漂洗
Rinse+
预约暂停可选择漂洗次数
The rinsing timescan be selected
when the appointment is suspended
预约
Delay
预约暂停可改变预约程序启动时间
The start time of the wash program
can be selected when the
appointment is suspended
旋钮（除“OFF”档）
Knob
(Except “OFF”)
旋钮无效
The knob is invalid
6 报警
Alarm
启动/暂停
Start/Pause
复位或保持报警状态
Reset or keep alarm state
旋钮（旋至“OFF”
档）
Knob
(Except “OFF”)
关闭机器
Shut down the machine
5.3 特殊功能 Special Functions
5.3.1自动断电 Automatic power-off
洗涤周期结束后，机器进入待机状态。控制面板上没有任何控制，10 分钟后电源关闭。
When washing cycle is finished, the machine will change into standby mode.And the power will be off
after 10 minutes without any control on the control panel.
5.3.2 平衡 Balance
洗衣机装有自动感应系统，在脱水时能自动检测衣物的平衡性，为了保护洗衣机不受损坏，在检测到衣
物的平衡性差或偏心大时，洗衣机会通过适当延长脱水时间来调整衣物的平衡性，或脱水时洗衣机以较
低的转速运行。
The washing machine is equipped with an automatic sensing system, which can automatically detect
the balance of the clothes during dehydration. In order to protect the washing machine from damage,
the washing machine will adjust the balance of the clothes by appropriately extending the dehydration
time when the clothes are detected to have poor balance or large eccentricity The washing machine
runs at a lower speed during dehydration.
5.3.3童锁 Child lock
1）XQG80-Q812DE 、XQG80-Q814DE 、XQG80-Q812E/W
为了防止洗衣机在洗衣过程中因儿童的误操作导致的不正常洗衣，可同时按压“预约”和“转速”按键 3秒，
当“ ”图标亮起，启动童锁功能，此功能可在洗涤周期内选择，同时按压“预约”和“转速”按键 3秒取

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消童锁功能。
The function of “Child lock” is to lock the control panel to prevent the misuse by children.
press the “Delay”and “Speed” buttons at the same time for 3 seconds.
When the icon“ ”is lighted up on the screen, the function works.This function can be selected
during a washing cycle. press the “Delay” and "Speed" buttons at the same time for 3 seconds to
cancel the child lock function.
2）XQG80-F812DE 、XQG80-F814DE
为了防止洗衣机在洗衣过程中因儿童的误操作导致的不正常洗衣，可同时按压“加漂洗”和“转速”按键 3
秒，当“ ”图标亮起，启动童锁功能，此功能可在洗涤周期内选择，同时按压“加漂洗”和“转速”按键
3秒取消童锁功能。
The function of “Child lock” is to lock the control panel to prevent the misuse by children.
press the “Rinse+”and “Speed” buttons at the same time for 3 seconds.
When the icon“ ”is lighted up on the screen, the function works.This function can be selected
during a washing cycle. press the “Rinse+” and "Speed" buttons at the same time for 3 seconds to
cancel the child lock function.
5.3.4预约 Delay
按压“预约”按键可预约洗衣机启动时间，预约时间为 1-24 小时，预约时间从按压启动键开始计算。
Press the " Delay " buttons to reserve the start time of the washing machine. The reservation time is
1-24 hours. The reservation time starts from pressing the start button.
5.3.5 WIFI （XQG80-Q812E/W）
同时按压“预约”和“启动/暂停”键，直到发出“哔”声，在选定程序后，图标“ ”便会闪烁，按
照APP 的指导，直到“ ”图标处于打开状态，表示可以工作。
Press the " Delay "and “Start/Pause” buttons at the same time until a beeping sound occurs,after
choosing a programme,then the” ” icon flashed.Follow the APP guidelines until the” ”is always on
means it’s works.
5.3.6 静音 Mute
“静音”功能是关闭所用提示音及报警音；
如何启动此功能：长按温度键 3秒；
如何取消此功能：再次按温度键 3秒；
The function of “Mute” is to close all the prompt tone and alert sounds.
How to start this function :Press the “Temp” button for 3 seconds.
How to cancel this function :Press the “Temp” button for 3 seconds again.
6.服务测试程序 Service Testing Procedures
6.1 按键注释 Key notes:
1）XQG80-Q812DE 、XQG80-Q814DE 、XQG80-Q812E/W (XQG80-Q812E/W for example)

XYJGT80QFSDE-001
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K1 键：Speed；K2 键：Delay；K3 键：Start/Pause
K1 key：Speed；K2 key：Delay；K3 key：Start/Pause
2）XQG80-F812DE 、XQG80-F814DE
K1 键：Delay；K2 键：Rinse+；K3 键：Speed；K4 键：Temp；K5 键：Start/Pause
K1 key：Delay；K2 key：Rinse+；K3 key：Speed；K4 key：Temp；K5 key：Start/Pause
6.2 服务模式 Service mode
程序运行在服务模式下，用户可以不影响正常系统，通过运行部分功能模块来测试的相应子系统的工作
状态。
When the program runs in the service mode, the user can test the working state of the corresponding
subsystem by running some functional modules without affecting the normal system.
程序进入服务模式时，自动锁门排空筒内积水。在排水过程中，屏蔽所有按键动作并且童锁指示灯以
1Hz 的频率闪烁。当水排空后，童锁自动解除，所有按键恢复有效，并显示当前测试步骤 t01～t08。

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不同测试程序之间通过程序选择旋钮切换。
When the program enters the service mode, the door is automatically locked to empty the water in the
cylinder. During the drainage process, all key actions are shielded and the child lock indicator light
flashes at the frequency of 1Hz. When the water is drained, the child lock will be released
automatically, all buttons will be valid, and the current test steps t01～t08 will be displayed. The
program selection knob is used to switch between different test programs.
D-LED/LCD Model：
旋钮位置
Position knob
测试代码显示
Test code display
P01 t01
P02 t02
… …
P07 t07
P08 t08
将旋钮旋到 P02 位置，同时按住 K1/K2 键，然后插入电源，显示屏显示“P02”，按“启动/暂停”键，
进入维修模式；旋转旋钮进入相应的测试程序。
Turn the knob to position P02, press and hold the K1 / K2 key at the same time, then plug in the
power supply ,the display screen shows "P02", press the “start/pause” key to enter the service mode;
turn the knob to enter the corresponding test program.
程序选择旋钮选择测试程序，按第一次启动暂停键确定选择，按第二次启动暂停键启动执行当前选定的
测试程序，按第三次启动暂停键取消当前正在执行的测试程序，排空筒内积水并且返回到选择测试程序
状态。在测试程序运行过程中，如果旋动程序选择旋钮，程序将排空筒内积水并且返回到测试程序选择
模式。在测试模式下，屏蔽所有错误报警和软件安全保护功能模块，以方便测试程序检测相应功能模块
的工作情况。
The program selection knob selects the test program. Press the first start/pause key to confirm the
selection, press the second start/ pause key to start the currently selected test program, press the
third start/ pause key to cancel the currently executing test program, drain the water in the cylinder
and return to the selected test program state. During the running of the test program, if you turn the
program selection knob, the program will drain the water in the cylinder and return to the test program