Gardsman IC2020 User manual

l
02-April-2010
For INSTANT CARE

1
Table of Contents
1. Application Overview _______________________________________________________ 1
1.1. Identifying The Parts ____________________________________________________________ 1
1.2. The Power Supply ______________________________________________________________ 3
1.3. Line Capture____________________________________________________________________ 3
1.4. Line Failure Detection___________________________________________________________ 4
1.5. How to install the Control Panel__________________________________________________ 4
2. Learn-in the Devices ________________________________________________________ 5
2.1. Learning Pendant #1: ___________________________________________________________ 5
2.2. Learning Pendant #2: ___________________________________________________________ 5
3. System Configuration _______________________________________________________ 7
3.1. Entering Programming Mode ____________________________________________________ 7
3.1.1. Local Programming Mode____________________________________________________________ 7
3.1.2. Remote Programming Mode__________________________________________________________ 7
3.1.3. CTC-835 Programmer________________________________________________________________ 8
3.2. Programming Your IC2020_______________________________________________________ 8
4. Operation _________________________________________________________________ 22
4.1. Idle Mode______________________________________________________________________ 22
4.1.1. Auto-Answer Incoming Phone Calls__________________________________________________ 22
4.1.2. Nurse Call _________________________________________________________________________ 22
4.1.3. AC Power Check Up ________________________________________________________________ 22
4.1.4. IC2020 Low Battery_________________________________________________________________ 22
4.1.5. Devices Low Battery________________________________________________________________ 23
4.1.6. Automatic Check-in Report = Periodic Test Call_______________________________________ 23
4.1.7. Mobility Timer______________________________________________________________________ 23
4.1.8. No Pendant Present ________________________________________________________________ 23
4.1.9. Remote____________________________________________________________________________ 24
4.2. Alarm Activation_______________________________________________________________ 24
4.3. Walk Test (Range Test)_________________________________________________________ 26
4.4. Global Test____________________________________________________________________ 27
4.5. Panic Alarm Mode _____________________________________________________________ 27
4.6. Factory Reset__________________________________________________________________ 27
5. Appendix__________________________________________________________________ 28
5.1. CID Event code ________________________________________________________________ 28
5.2. Tunstall Event code____________________________________________________________ 29

5.3. Scancom Event code___________________________________________________________ 29
5.4. IC2020 Programming Command Table___________________________________________ 31

1
3
1. Application Overview
1.1. Identifying The Parts
TOP VIEW
GREEN LED
—ON: AC Power is ON.
—FLASH every second: AC Power
failure
—FLASH every 2 seconds: Panel or
Device Low battery
—QUICK FLASH every 2 seconds:
Supervision failure
RED LED
—ON: Off-hook / Waiting retry pause /
Ready to enter Programming Mode
(before entering PIN code)
—FLASH: Programming Mode /
Pendant Learning Mode
—FLASHing 3 times every 3 seconds
indicates telephone line failure
WHITE NURSE BUTTON
—Press once in normal mode to reset
mobility timer (see command 44)
—Before IC2020 dials out for alarm
reporting, press once to cancel the
alarm reporting
—During or at-the-end of conversation,
press once to terminate two-way
voice communication
—In Programming Mode, press once to
return to Idle Mode
—Press & hold for 3~15 sec: dial the
Nurse line
—Press & hold for 20 sec: delay line
failure prompt
RED EMERGENCY BUTTON (with
backlight)
—Back-lit disigned for easy access at
night
—Backlight illuminates when off-hook
—Backlight flashes during the waiting
period until help arrives
—Press once in normal mode: dial the
Emergency line and send an
Emergency alarm report to the
Monitoring Station
<
<N NO OT TE E> >
)Press Nurse & Emergency Button and
hold these two buttons for 6 secs to
enter to Learn mode.
Microphone
Speaker
8-Level Volume Control for Nurse
Line (30 % to 100%)
—Adjustable during Nurse call only;
ineffective for Emergency call
—Volume level stays at where left off in
the previous Nurse call
—Push toward + to raise the volume
—Push toward - to lower the volume
REAR VIEW
Phone Jack marked
—Telephone unit connection
Line Jack marked
—Phone line connection from wall
Local Programming Telephone
Jack marked
— A standard telephone set can be plug
into this jack for Local Programming
DC Jack
1
4
6
8
9
7
5
2

2
—DC 12 V 500 mA switching power
BACK VIEW
Rechargeable Battery Switch
Rubber Cap
Mounting Bracket
REMOTE OVERVIEW (IC2020TX)
Emergency Button/LED (Red/Red)
—Press once to dial the Emergency
line and send an Emergency alarm
report to the Monitoring Station.
—Press & hold for 15 sec: activate
Auto Low Battery Detection
—Red Light ON: Signal transmitted
—Red Light FLASH: Signal trasmitted
& Low Battery
Nurse Button/LED (White/Blue)
—Press once on the Nurse Button to
dial the Nurse line.
—Press and hold the Nurse button for
5 sec to activate/deactivate Panic
Alarm. The White button will light up
steadily in Blue for 1 sec after the
button is released.
—Blue Light ON: Signal transmitted
—Blue Light FLASH: Signal trasmitted
& Low Battery
For detailed usage of the Remote, please
refer to the separate user manual Remote
(IC2020TX).
1
2

3
1.2. The Power Supply
zAn AC power adapter is required to
connect to a wall outlet. Be sure only to
use an adapter with the appropriate AC
voltage rating to prevent component
damage. A DC 12 V output and 500 mA
switching power is generally used to
power IC2020.
zIn addition to the adapter, there is a
rechargeable battery inside IC2020, which
serves as a back-up in case of a power
failure.
zThe battery used is a Ni-MH 600 mA and
7.2 V rechargeable battery.
zDuring normal operation, the AC power
adapter is used to supply power to IC2020
and at the same time recharge the battery.
zWhen the battery is fully charged, it serves
as a back-up power source for a period of
at least 30 hours. It takes approximately
48 hours to fully charge the battery.
zThe battery can be manually disconnected
by the battery switch located at the bottom
(covered with a rubber cap).
zBattery Switch is set as ON by factory
default. If switched to OFF, the battery will
not be charged when AC power is
connected, nor will it serve as a back-up
power source when AC power is missing.
<
<N NO OT TE E> >
)Please make sure the battery switch is
slid back to ON position (as marked)
after manually disconnected the
rechargable battery.
1.3. Line Capture
zIC2020 features Master Control over the
telephone line. That means, even if the
phone line is engaged, the IC2020 has
the power to circumvent the line and dial-
out anyway.
<
<N NO OT TE E> >
)The Line Capture feature is only
available when household phones are
connected after the IC2020 wiring.
For Example:
IC2020 has the Line Capture function over TEL
#2 and TEL #3, but not TEL #1.
Telecom
IC2020
TEL 1
TEL 3
TEL 2

4
1.4. Line Failure Detection
zIC2020 is able to automatically detect if
the telephone line is installed properly.
zLine failure detection starts after IC2020 is
powered on for one minuite, and repeats
every 15 sec thereafter.
zIf line failure is detected, IC2020 will
respond as 4 steps illustructed below:
1. If line faliure lasts over 10 minuites,
IC2020 will emit a beep sound and the Red
LED will flash 3 times every 3 seconds.
2. If line failure lasts under 10 minutes and
either Emergency or Nurse button is
pressed, IC2020 will emit a vocie prompt
“Phone line troulble” and the Red LED will
flash 3 times every 3 secounds.
3. The voice promot “Phone line trouble” will
be repeated as defined by Command 53
(please refer to section 3.2. Programming
Your IC2020)
4. If you hold the Nurse button for 20
seconds, a long beep will be heared and
then release the Nurse Button. The
repearting cycle of voice prompt “Phone
line trouble” will be reset into 6 hours.
zDuring the line failure period, if the
Emergency or Nurse button is pressed or
any sensor is triggered, the red LED will
flash 3 times every 3 seconds and the
voice prompt “Phone line trouble” will be
played. The reporting will then be made
after the line failure is restored.
zIf line failure is detected and the device
low battery reporting has been previously
made before the line failure period, then
no more device low battery reporting will
be made after the line failure is restored.
However, if the device low battery
condition is first detected during the line
failure period, then a device low battery
reporting will be made after the line failure
is restored.
zDuring the reporting period after line
failure restore (if the Emergency or Nurse
button is pressed or any sensor is
triggered during the line failure period),
line failure detection will be temporarily
stopped.
zOnce line failure is restored for one
minute or more, the red LED will dim and
the voice prompt will also be stopped. If
line failure happens again, it will repeat
step 1 to step 4 as illustructed in the item
3 of 1.4 Line Failure Detection.
zLine failure and restore will not be
reported.
zAt least one telephone and account #
must exist in order for line failure
detection to start. Line failure detection
will not start if no telephone nor account #
exist (even after powered on for one
minute).
1.5. How to install the Control
Panel
Locating a suitable position for the
Control Panel
zThe Control Panel requires main power
and a constant telephone connection.
zThe Control Panel should be easily
accessible.
zThe Control Panel should not be placed in
a damp location, such as a bathroom.
zThe Control Panel should not be placed
close to any heat source, such as
microwave ovens, which can reduce
signal strength.
zThe Control Panel should not be located
alongside other radio transmitting devices,
such as mobile phones, cordless phone,
or wireless computer network (Wi-Fi)
devices.
zImportant: When drilling into a wall, ensure
there are no hidden cables or pipes.
Mounting the Control Panel
The Control Panel can be mounted on the wall
or wherever desired (e.g. on the table). Ensure
the Control Panel is fitted at approximately
chest height where the buttons, microphone,
and speaker can be easily accessed and
operated.
zUse the 2 holes of the Wall Mounting
Bracket as a template, mark off the holes’
positions.
zDrill 2 holes and insert the wall plugs if
fixing into plaster or brick.
zScrew the base to the wall.
zHook the Control unit onto the Wall
Mounting Bracket (holding the unit with
the front facing you).

5
2. Learn-in the Devices
There are 2 Methods to learn in the device:
1. Using the Learning Mode, you can learn in
Pendant #1 and Pendant #2.
2. Use Command #91 - #94 in Programming
mode, you can learn in up to 10 devices
including PIR Sensor, Smoke Detector,
Panic Button, Carbon Monoxide, Wrist &
Neck Transmitter, Water Sensor, and
Pendant Transmitter. Please refer to
section 3.2 Programming Your IC2020:
Commands 91-94.
zLearning Mode:
Learning Mode is only used to learn and
remove Pendant #1 & Pendant #2 for IC2020.
2.1. Learning Pendant #1:
Step 1. Press the Nurse & Emergency Button
and hold these two buttons for 6 secs
to enter to Learn mode
Step 2. Once pressed, a button beep sound
will be heard. IC2020 will emit 2 beeps
when it reaches 6 sec.
Step 3. Release the button after you heard the
double beep. Then, IC2020 is now in
Learning Mode. The RED LED
begins to flash.
Step 4. Press both the NURSE and Pendant
#1 buttons simultaneously until
IC2020 emits a double-beep to
indicate that the Pendant #1 has been
learnt-in successfully.
<
<N NO OT TE E> >
)It is prohibited to learn-in the same
Pendant twice (IC2020 will emit a long
beep instead of double-beeps).
)Users can replace the learnt-in
Pendant in IC2020 with anohter
Pendant. The previous learnt-in
Pendant will become unfunctional.
Step 5. Carry the Pendant & walk around
your house. Press the Pendant
button as you move and observe the
maximum range for its operation.
If IC2020 responds with one long
beep, the Pendent is within the
operation range.
If no signal is received within 30 sec,
IC2020 will exit Learning mode.
Step 6. If there is a 2nd Pendant (Pendant #2)
wished to be learnt-in, proceed to
Steps 3 - 5 under the section
Learning Pendant #2.
Step 7. Otherwise, press both NURSE &
EMERGENCY buttons at the same
time to exit Learning Mode.
Or, if no signal is received within 30
sec, IC2020 will exit Learning mode.
IC2020 will emit a short beep and the
Red LED turns off to indicate the
system is back to Idle mode.
2.2. Learning Pendant #2:
Step 1. Press the Nurse & Emergency Button
and hold these two buttons for 6 secs
to enter to the Learn mode
Step 2. Once pressed, a button beep sound
will be heard. IC2020 will emit 2 beeps
when it reaches 6 sec.
Step 3. Release the button after you heard the
double beep. Then, IC2020 is now in
Learning Mode. The RED LED
begins to flash.
Step 4. Press both the EMERGENCY and
Pendant #2 buttons simultaneously
until IC2020 emits a double-beep to
indicate that the Pendant #2 has been
learned-in successfully.
<
<N NO OT TE E> >
)It is prohibited to learn-in the same
Pendant twice (IC2020 will emit a long
beep instead of double-beeps).
)User can replace the learnt-in
Pendant in IC2020 with another
Pendant. The previous learnt-in
Pendant will become unfunctional.
Step 5. Carry the Pendant & walk around
your house. Press the Pendant
button as you move and observe the
maximum range for its operation.
If IC2020 responds with one long
beep, the Pendent is within the
operation range.
If no signal is received within 30 sec,
IC2020 will exit Learning mode.

6
Step 6. Press both NURSE & EMERGENCY
buttons at the same time to exit
Learning Mode.
Or, if no signal is received within 30
sec, IC2020 will exit Learning mode.
IC2020 will emit a short beep and the
LED turns off to indicate the system is
back to Idle mode.

7
3. System Configuration
3.1. Entering Programming
Mode
Three IC2020 programming modes are
available: Local Programming Mode, Remote
Programming Mode, and via CTC-835
Handheld Programmer (sold separately).
3.1.1. Local Programming Mode
From Idle mode, follow the steps below to
enter Local Programming mode.
Step 1. Plug in the telephone set into
LOCAL PROGRAMMING jack
located on the rear side of IC2020.
Step 2. Pick up the handset.
RED LED lights up.
Step 3. Enter default ACCESS CODE, 1111
followed by #.
Step 4. IC2020 will emit 2 short beeps and
the red LED starts to flash, indicating
it is in Programming Mode.
Step 5. Proceed to program system by
referring to the Commands in section
3.2 Programming Your IC2020.
<
<N NO OT TE E> >
)Local programming is prohibited when
AC Power fails.
)The first digit of Access Code must be
entered within 15 seconds, otherwise
IC2020 will exit automatically.
)Failure to enter the correct Access
Code within 2 minutes will cause
IC2020 to exit the Programming mode
automatically.
)To exit Programming mode, enter 99
followed by #, or place the handset
on hook, or disconnect the
Programming telephone set.
3.1.2. Remote Programming Mode
To allow Remote Programming, there are two
options for IC2020 to answer the incoming
calls.
(1) Auto Answering by ring count
(2) Dial in twice (Ring Count disable)
The two options are set by Command #41.
Please refer to Command 41 under section
3.2 Programming your IC2020.
3.1.2.1. Auto Answering by Ring Count
By using Command 41, you can set the
number of rings for IC2020 to answer (20-
Rings is set as factory default).
Step 1. Dial IC2020 and wait for IC2020 to
answer.
Step 2. Enter 1111 (default 4-digit Access
Code) followed by #, via the phone set.
Step 3. IC2020 will respond with two quick
beeps to indicate it is ready for
Remote Programming. The RED LED
will flash as a visual indication.
Step 4. You are now in Programming Mode.
Proceed to program by referring to the
Command in section 3.2
Programming Your IC2020.
3.1.2.2. Dial in Twice (Ring Count Disable)
If 00 is set in Command 41, it means IC2020 is
disabled to auto answer the incoming calls by
ring count. If Remote programming is required,
you will need to call IC2020 twice.
Step 1. Dial IC2020 and hang up after first 2
rings, wait for another 8-20 sec then
call again. IC2020 will answer the call
on the first ring. You will enter the
Remote Programming Mode after the
first ring from the 2nd call.
Step 2. Enter 1111 (the default 4-digit Access
Code) followed by #, via the phone set.
Step 3. IC2020 will respond with two quick
beeps to indicate it is ready for
Remote Programming Commands.
The RED LED will flash as a visual
indication.

8
Step 4. You are now in Programming Mode.
Proceed to program by referring to
the Command in section 3.2
Programming Your IC2020.
<
<N NO OT TE E> >
)The first digit of Access Code must be
entered within 15 seconds, otherwise
the IC2020 will exit automatically.
)Failure to enter the correct Access
Code within 2 minutes will cause
IC2020 to exit the Programming mode
automatically.
)To exit Remote Programming mode,
enter 99 followed by #.
3.1.3. CTC-835 Programmer
CTC-835 is a powerful local & remote
handheld programming tool (sold separetely)
that features a built-in keypad and LCD display
to help you to program the medical alarm
panels effeciently and conveniently. It also
features Once-for-All Uploading, which
allows you program on a computer via the
supplied Pilot software and you can then
upload all the settings to the medical alarm
panel simultaneously with a single mouse click.
For detailed usages, please refer to the
Operation Manual of CTC-835 Programmer.
3.2. Programming Your
IC2020
zHow to enter Commands?
Please make sure IC2020 is in Programming
Mode (RED LED flashes continuously)
before trying any IC2020 Command
Functions. Please refer to section System
Configuration, Entering Programming Mode.
zFollow the protocol below to command
the IC2020:
CC #DTMF
ACK Function Selection #DTMF ACK
1. 2. 3. 4. 5. 6.
1. CC = 2-digit DTMF Command
2. # =Termination of the DTMF Command
3. ACK =DTMF Command
Acknowledgement from IC2020
Short beep: Command succeeded
Long beep: Command failed
4. Function Selection = According to
different Command you will have different
entering in this part, e.g. Tel. Number,
Account number, etc.
5. # = Terminates Function Selection
6. ACK = Function Selection
Acknowledgement from IC2020
Short beep: Function Selection succeeded
Long beep: Function Selection failed
zFollow the Command Steps to program
your IC2020:
Step 1. Enter Command number (DTMF
Numeric Command, ex. (01), (02)…)
Step 2. Press (#) to terminate the DTMF
Command.
Step 3. One short beep will be heard for
successful Command entry.
Step 4. Enter the desired Command function
number.
Step 5. Enter (#) to terminate the Command
Operation.
Step 6. IC2020 will emit a short beep,
indicating successful programming.
zThe maximum interval between key
strokes is 2 minutes. Otherwise,
commands will be ignored and IC2020
will automatically exit to Idle Mode.
zAny erroneous programming must be
rectified and program again correctly.

9
Command 01-04
Telephone Number Programming
zUsed to program the 1st - 4th Tel. numbers
respectively.
zThe default Tel. numbers have been pre-
programmed as follow:
Command Tel. Number
Command 01 18888523842
Command 02 18888524098
Command 03 18662715821
Command 04 No number
zTo program the 1st Tel. number: enter (01)
followed by (#). After one short beep, enter
(telephone number) followed by (#). The
1st Tel. number is programmed successfully.
zLikewise, the 2nd, 3rd or 4th Tel. numbers can
be programmed using Command (02), (03)
or (04) respectively.
<
<N NO OT TE E> >
)When entering the phone number,
entering (À) represent a 3-sec. pause.
(ex. Switchboard system, extension,
etc.)
)Up to 20 digits including (À) are
allowed for each telephone number.
Delete Telephone Number：
zTo delete the 1st Tel. number, enter (01)
followed by (#), after one short beep, enter
another (#). IC2020 will emit another short
beep, signaling the 1st Tel. number is
erased.
zLikewise, you can erase the respective 2nd,
3rd or 4th Tel. Numbers, by following the
above procedure.
Command 05-06
Select Telephone Number for Alarm
Reporting and Status Reporting
<
<I IM MP PO OR RT TA AN NT T N NO OT TE E> >
If the Tel. number is selected in
Commands #5, #6 and #7, then
Command #7 holds the top priority to
overwrite the setting. The Tel. number
selected in Command #7 will not be
used for alarm and/or status reporting,
zCommand (05): Select which telephone
number (1-4) is/are to be used for Alarm
Reporting.
zCommand (06): Select which telephone
number (1-4) is/are to be used for Status
Reporting.
zAvailable Key-in options:
Tel. Number Function Selection
Sequence
1st Tel. # (1)
2nd Tel. # (2)
3rd Tel. # (3)
4th Tel. # (4)
1st & 2nd Tel. #s (12)
1st & 3rd Tel. #s (13)
1st & 4th Tel. #s (14)
2nd & 3rd Tel. #s (23)
2nd & 4th Tel. #s (24)
3rd & 4th Tel. #s (34)
1st, 2nd & 3rd Tel. #s (123)
1st, 2nd & 4th Tel. #s (124)
1st , 3rd & 4th Tel. #s (134)
2nd, 3rd & 4th Tel. #s (234)
1st, 2nd, 3rd & 4th Tel. #s (1234)

10
zFactory Default for Alarm Reporting is set
as (1), 1st Tel. #.
zFactory Default for Status Reporting is set
as (2), 2nd Tel. #.
<
<N NO OT TE E> >
)The Tel. number selected in
Command #7 will not be used for
alarm and/or status reporting, even if it
is selected in command #5 and/or #6.
)When multiple Tel. numbers are
selected, the IC2020 will always dial in
respective programmed order.
)The latest Command (05-06) setting(s)
will overwrite any previously enter
setting(s).
Command 07
Select Telephone Number for Nurse call
zThis command is used to select which
telephone number will be used for Nurse
call.
zThe selected Tel. number will not be used
for alarm and/or status reporting, even if it
is selected in command #5 and/or #6.
zAvailable key-in options:
Tel. Number Function Selection
Sequence
Disable (0)
1st Tel. # (1)
2nd Tel. # (2)
3rd Tel. # (3)
4th Tel. # (4)
zFactory default is set as (3), 3rd Tel. #.
Alarm will be reported to 1st Tel. number,
and Status will be reported to 2nd Tel.
number.
zPlease refer to section 4.1.2 for more
information.
Command 08
Retry Method
zThis command is to program the preferred
sequenced/method used for reporting.
zAvailable key-in options:
Retry Method Function Selection
Alternative (0)
On-by-One (1)
zFactory default is set as (0), Alternative.
<
<N NO OT TE E> >
)If the Alternative method is chosen,
the system will try reporting sequence
in cycle of each Tel. number. A max of
5 cycles will be tried.
TEL#1ÆTEL#2ÆTEL#3ÆTEL#4…
and repeat for 5 cycles.
)If One by one method is chosen, the
system will try each Tel. number to a
max of 5 times before moving onto the
next priority.
TEL #1 1st timeÆ…ÆTEL #1 5th time
TEL #2 1st timeÆ…ÆTEL #2 5th time
TEL #3 1st timeÆ…ÆTEL #3 5th time
TEL #4 1st timeÆ…ÆTEL #4 5th time
Command 10-14
Account Number Programming
zCommands (10-14) are used to set the
account number for the telephone numbers
used for Digital Reporting.
zCommand (10): Set the same account
number for all telephone numbers.
zCommand (11-14): Set the account
numbers for the 1st-4th Tel. numbers used
for Digital Reporting respectively.
zIn (Function Selection) key in 4 or 6 digit
Account Number.
zGlobal account number is pre-
programmed when shipped for all 4 Tel.
numbers. Each unit possesses a unique
account number.
zWhen the unit is reset to factory default,
this pre-programmed account number will

11
be cleared. You will need to obtain the
unique account number from the Central
Monitoring Station and re-program.
Command 20-24
Reporting Method
zCommands (20-24) are used to program
the Alarm reporting method for each Tel.
Number.
zCommand (20): Program the same alarm
reporting method for all 4 Tel. Numbers.
zCommand (21-24):Program the alarm
reporting method for the 1st-4th Tel.
Numbers respectively.
zAvailable Options:
Method Function
Selection
(0) Contact ID
(1) Scancom
Digital
Reporting
Method (2) Tunstall
Voice
Message
Reporting
Method
(3) Play Voice
Message
Speech
Method (4) Open Two-way
communication
zFactory Default for 1st (Command 21),2nd
(Command 22), and 4th (Command 24)
Tel. # is set as (0), Contact ID.
zFactory Default for 3rd (Command 23) Tel.
#is set as (4), Speech Method.
<
<N NO OT TE E> >
)The latest Command (20-24) setting(s)
will overwrite any previously entered
setting(s).
)If any of Digital Reporting Methods
is selected:
Once alarm or emergency data is
successfully transmitted, IC2020 will
automatically enter specific Follow-On
and/or Call Back Mode as specified by
Command (38).
)If Voice Message Reporting
Methode is selected:
After the dialing for alarm/emergency
trigger is successful, IC2020 will play
the pre-recorded message (see
Command #50) up to a max. length of
40 seconds. IC2020 will emit a beep
via the telephone handset, signaling
20 & 10 sec of time remaining to alert
the call Recipient.
While playing the voice message,
pressing the DTMF key can enter the
following mode for 10 minutes:
DTMF #1: enter Talk mode (only
the Call Recipient talks).
DTMF #2: enter two-way
communication mode.
DTMF #3: enter listen-in mode.
During the 10 min period, IC2020 will
emit a beep via the telephone handset
signaling 20 & 10 sec of time
remaining to alert to the call Recipient.
If the Call Recipient needs more
conversation time, press the DTMF
key (1, 2 or 3) again to add another 10
minutes.
To terminate the call, press DTMF (9)
or NURSE button on IC2020. IC2020
will start a 10-minute waiting period to
auto answer any incoming phone call.
During the voice message playing
period, if there is no any DTMF key
pressed, the call will automatically
hang-up and be recorded as an
unsuccessful call. It will retry up to a
maximum of 4 times on each Tel.
Number accordingly.
)If Speech Method is selected:
After the dialing for alarm/emergency
trigger is successful, IC2020 opens a
two-way voice communication
between the Call Recipient and
IC2020 for 1-60 minutes (set by
Command #46).
If the Call Recipient needs more talk
time, s/he can press any keys except
9on their phone set to add another 1-
60 minutes (set by Command #46).
To terminate the call, press (9)or

12
NURSE button on IC2020.
During the Speech period, IC2020 will
emit two beeps via the telephone
handset to alert the call recipient the
remaining time of 20 & 10 sec.
During the Speech period, if there is
no any DTMF command pressed, the
call will automatically hang-up and be
recorded as an unsuccessful call. It
will retry a max of 4 times on each Tel.
Number accordingly.
Command 31
Ringer Enable for In-coming Calls
zThe IC2020 can be programmed to sound
a ring tone as an audio alert or operate
silent for an in-coming call:
Function Selection Result
(0) OFF
(Ring Tone Disable)
(1) ON
(Ring Tone Enable)
zFactory Default is set as (0) OFF.
<
<N NO OT TE E> >
)If the function is set to ON, you can
answer the incoming call by pressing
the RED EMERGENCY BUTTON or
Pendant Button.
)The time-out period for the incoming
call is 30 minutes; during the
communication, the IC2020 will emit
two beeps via the telephone handset
to alert the call recipient the remaining
time of 20 & 10 sec. The duration of
this time-out period is unchangeable
and inextensible.
)To terminate the incoming call: (1)
press the white NURSE button on
IC2020; or, (2) press DTMF #9 from
the call recipient’s end.
Command 32
Audible Fault Alert
zThe IC2020 can be programmed to sound
detected and existent Fault Alert Beeps
every 30 sec.
Function Selection Result
(0) OFF
(No Warning Beep)
(1) ON
(With Warning Beep)
zFactory Default is set as (0), OFF.
zThe fault situation includes Low Battery
Fault (for both IC2020 and Devices) and
AC Failure.
<
<N NO OT TE E> >
)Battery back-up time will be shortened
if this function is turned on.
Command 33
Help Arrived Signaling
This function is only available for the digital
Contact ID reporting method.
zIt is used for the Monitoring Center
personnel to confirm if the help has arrived
for the user or not.
zIf Help Arrived Signaling is set to ON, once
the Alarm Reporting is completed, the
RED EMERGENCY BUTTON will start to
flash.
Press the White NURSE Button when the
Help arrives, and IC2020 will report to
monitoring center and the RED BUTTON
will stop flashing.
zIf Help Arrived Signaling is set to OFF,
once the Alarm Reporting is completed,
IC2020 will return to idle mode.

13
Function Selection Result
(0) OFF
(disable)
(1) ON
(enable)
zFactory Default is set as (0), OFF.
<
<N NO OT TE E> >
)If the White NURSE Button is not
pressed within 15 minutes, IC2020 will
send one more Help Call report to
summon help and inform the
Monitoring Center that no help has
arrived within the past 15 minutes.
Command 34
Emergency Button Enable
zThe RED EMERGENCY BUTTON can be
enabled or disabled to send an
Emergency alarm report:
Function
Selection Result
(0) OFF
(disable)
(1) ON
(enable)
zFactory Default is set as (1), ON.
<
<N NO OT TE E> >
)When this function is programmed as
OFF, the RED EMERGENCY
BUTTON is deactivated.
)When this function is programmed as
ON, the RED EMERGENCY BUTTON
is activated. When pressed, it will play
a voice prompt “Bi-Bi-Bi Emergency”
twice, then send an Emergency alarm
report to the Monitoring Station.
Command 35
Silent Mode
zIC2020 can be selected to operate in Silent
Mode. This will mute all normal operation
warning beeps, Guard Time tone, key
tone and ring.
<
<N NO OT TE E> >
)In silent mode, the speaker still
functions normally for two-way voice
communication and voice message
playback.
Function
Selection Result
(0) ON
(Silent)
(1) OFF
(Normal)
zFactory Default is set as (0), OFF.
Command 37
AC Fault Report
zThe IC2020 can be programmed to send a
Fault Report when an AC power failure is
detected:
Function Selection Result
(0) OFF
(Send no Report)
(1) ON
(Send Report)
zFactory Default is set as (1), ON.
<
<N NO OT TE E> >
)Reporting will only be made after a
continuous one hour of AC Fault
condition is detected.

14
Command 38
Follow-On & Call-Back Function
zThe Command is available for Digital
Reporting Methods (when Command #20 -
#24 is set as (0), (1) or (2))
Function Selection Result
(0) Follow-On
(1) Call-Back
(2) Follow-On & Call-Back
zFactory Default is set as (0), Follow-On.
zWhen this function is programmed as (0),
after a successful reporting to the
Monitoring Center, IC2020 will
automatically enter the specific Follow-On
mode as specified by Command (45).
zWhen this function is programmed as (1),
after a successful reporting to the
Monitoring Center, IC2020 will
automatically hang up the line and start a
5-minute waiting period to auto answer any
incoming phone calls from the Monitoring
Center.
zWhen this function is programmed as (2),
after a successful reporting to the
Monitoring Center, the IC2020 will
automatically enter specific Follow-On
mode as specified by Command (45).
Once Follow-On Mode is terminated,
IC2020 will automatically start a 5-minute
waiting period to auto answer any incoming
phone calls from the Monitoring Center.
<
<N NO OT TE E> >
)When the Monitoring Center calls
back within this 5-minute period,
IC2020 auto-answers the call after the
1st -2nd ring and waits for proper
Access Code (default is (1111)) entry
followed by the (#) key within 15 sec.
Upon the correct Access Code
received, IC2020 will then open a
Full-Duplex Communication to allow
the Call Recipient to speak to IC2020
directly.
)The first digit of Access Code must be
entered within 15 secs, otherwise,
IC2020 will disconnect the call
automatically.
)Failure to enter the correct Access
Code within 2 mins will cause IC2020
to automatically disconnect the call.
)To terminate the call, press DTMF (9)
or NURSE BUTTON on IC2020.
)If the 5-minute waiting period is up,
IC2020 will automatically exit this
waiting mode and return to idle mode.
)Command #41 (Auto Answer for
Remote Programming) will not be able
to proceed during the 5-mins Call-
back time.
Command 39
Dialing Mode
zThis function is for you to select the dialing
method of your telecommunications.
zThere are two dialing methods available for
user:
Function Selection Result
(0) TONE
(1) PULSE
zFactory Default is set as (0), TONE.
Command 40
Set Access Code
zThe Access Code is used to enter
Programming Menu (locally or remotely),
and the Call-Back Function.
zIt consists of 4 digits and has been set to
(1111) as factory default. Before you set
your own Access Code, (1111) must be
keyed in.
zTo set a new Access code; enter the
desired (4-digit number) in Function
Selection.

15
Command 41
Auto Answer for Remote Programming
zIC2020 can be programmed to auto answer
incoming phone calls after a pre-set
number of rings have been reached. The
number of rings ranges from (00) (no auto
answer) to (32) rings.
Function Selection Result
(00) OFF
(01) - (32) ON
zFactory Default is as (20) Rings.
<
<N NO OT TE E> >
)If 00 is selected, it means the IC2020
cannot auto-answer the call by ring
count. If you want to do Remote
programming, please follow the
Remote Programming method
described under System Conifuration,
I. Entering Programming Mode: 2.
Remote Programming Mode.
Command 42
Guard Time Delay
zIC2020 can be programmed to delay alarm
reporting from (00) (instant reporting) to
(99) seconds.
zDuring this time period, a voice prompt “Bi-
Bi-Bi Emergency”, will be played twice to
alert user at a rate of approximately once
per 3 sec.
zIf a false alarm is triggered, it can be
cancelled within the Guard Time Delay.
Function
Selection Result
(00) INSTANT REPORTING
(01) - (99) DELAY
zFactory Default is set as (05), 5 SEC.
<
<N NO OT TE E> >
)The Emergency alarm cannot be
cancelled after the Guard Time is
elapsed.
Command 43
Periodic Test Call
zIC2020 can be programmed to make test
calls periodically from (00) (no test call) to
every (1) - (7) or 30 days:
Function Selection Result
(0) OFF
(1) - (7) 1 - 7 DAYS
(8) 30 DAYS
zFactory Default is set as (5), 5 DAYS.
Command 44
Mobility Timer
This function monitors user movement around
the premises and sends an inactivity report to
the Monitoring Center if the user fails to reset
the inactivity timer.
zThis will disable or enable the Inactivity
Timer with selectable count down periods.
Options are:
Function
Selection Result
(0) DISABLE
(1) 12HR
(2) 24HR
zFactory Default is set as (0), DISABLE.
<
<N NO OT TE E> >
)The Mobility Timer counting down can
be reset by:
1. Pressing the NURSE button on
IC2020, or,
2. Movement detected by PIR
Detector

16
)When Mobility Timer expires and no
reset signal is received, IC2020 starts
to emit one long beep every 5 minutes
to alert the user. After 30 minutes, if
reset signal is not received, a mobility
alarm reporting will be made.
)The reporting method for mobility
alarm is the same as the emergency
alarm. The report will be sent based on
your reporting methods without Guard
Time waiting.
)When (0) is selected, no code is sent
to Monitoring Centers.
)When IC2020 is in idle mode, press
and hold the White NURSE button for
16 seconds, until you hear a long
beep. Then release the button; the
Mobility function will be disabled.
Command 45
Follow-On Mode Choice
zThis Command is only available for Digital
reporting with Command #38 set as (0) or
(2).
zIt is used to select the Follow-On Choice
for IC2020 after it has made a report to the
Monitoring Center.
zAfter reporting, IC2020 can wait for further
commands, or enter a Two-Way Full
Duplex Communication, or Listen-In Half
Duplex Communication immediately
according to the setting under this
command:
Function
Selection Result
(0) WAIT
COMMAND
(1) LISTEN
(2) TWO WAY
zFactory Default is set as (2), TWO WAY.
<
<N NO OT TE E> >
)When (0)is selected, after reporting the
Contact ID Code, IC2020 will wait for 1-
60-min, set by Cammand 46, and then
follows the DTMF commands that are
received from the Central Monitoirng
Station for action.
If no command is received after the
waiting period, the system will
automatically return to Idle mode..
)When (1)is selected, after IC2020 has
made a report to the Monitoring Center,
it will automatically enter Listen-In Half
Duplex for 1-60 minutes (set by
Command 46) allowing the Monitoring
Center Personnel to listen in to what is
happening on the other side.
)When (2) is selected, after reporting,
the IC2020 will immediately enter a
Two-way Full-duplex Communication
mode for 1-60 minutes (set by
Command 46), that gives the user the
ability to speak directly with the
Monitoring Center Personnel.
)If either Scancom or Tunstall reporting
format is selected, IC2020 will ignore
Command #45 selections. It will always
open a Two-way voice for Follow-On
choice.
Command 46
Follow-On Mode & Two way Period
zThis command is used to program the
allowable time duration for Follow-On
mode choice (Commend #45) & Two-way
voice communication period (Speech
mode). It can be set from (01) (1 minute) -
(60) (60 minutes).
Function Selection Result
(01) 1 minute
(02) 2 minutes
(03)-(60) 3-60 minutes
zFactory default is set as (10), 10 minutes.
The allowable time duration for either Wait
Command, Two-way, Listen-In Only or
Two-way voice comminucation in
Speech mode and Nurse call is 60 mins.
During the two-way voice communication
period, IC2020 will emit two beeps via the
telephone handset to alert the call recipient
the remaining time of 20 & 10 sec.
Pressing the assigned DTMF key can
extend another 1-60 minute(s).

17
Command 47
Off-Set time
zAfter the Control Panel‘s power is supplied,
the time of the Check-in Report starts
calculating.
zAccording to the setting of Off-Set time,
the Control Panel will send Check-in
Report once, and then send report
according to the setting of Command 43
－Test call.
Function Selection Result
(1) 1 Hour
(2) 2 Hours
(3) 3 Hours
(4) 4 Hours
(5) 8 Hours
(6) 12 Hours
zFactory default is set as (1) 1 Hour. When
the Off-Set time is reset in programming
Mode, the time of the Off-Set period will
recalculate.
zOff-Set time Report will be sent only once,
and then the Control Panel sends Check-in
Report according to setting of period test
call, unless the Control Panel restarts or
the Off-Set time is reset.
Command 49
Supervision
zThis option is used to enable system
supervision function. Once enabled,
IC2020 will be able to receive the check-in
signals from Wrist Pendants (WTR-) to
indicate their proper functioning.
Function
Selection Result
(0) Disable
(1) 4 Days
(2) 5 Days
(3) 6 Days
(4) 7 Days
(5) 8 Days
(6) 9 Days
zFactory Default is set as (4), 4 Days.
zWhen the supervisory timer expires and no
supervision signal is received from WTR-,
the supervisory alarm reporting will be
made.
zThe reporting for supervisory alarm is
status reporting (Contact ID 147, Scancon
515555559, or Tunstall D#1013). The
report will be sent based on your reporting
methods without Guard Time waiting and
Follow-On.
Command 50
Record Message
zTo record a voice message:
Step 1: Enter 50#. A long beep will be
heard both via the phone set and
IC2020, indicating it is ready to
record your message.
Step 2: Please speak toward the
microphone on IC2020 to record
your message. A maximum of 20
seconds is allowed.
Step 3: Press # key to end the recording
before the time is up. Two beeps
will be heard both via the phone
set and IC2020, indicating the
recording is completed or the time
is up.
<
<N NO OT TE E> >
)Message can only be recoreded locally
alongside IC2020 via the bulilt-in
Microphone.
)Please use command #51 to check the
recorded message.
)To re-record, please repeat Steps 1-4 to
overwrite the message.
Command 51
Play Message
zThis function plays the recorded message
by Command 50.
zIf the recorded message is shorter than the
maximum recording time, message played
will be shortened accordingly.