Garmin VIVOACTIVE 3 User manual

Troubleshooting guide
My Garmin Device Is Paired but Not Connecting to Sync Data to My
Garmin Connect Account.
If data from your Garmin device has stopped syncing to your Garmin Connect account, There
are some troubleshooting steps that you can take which should resolve your issue.
Troubleshooting Steps:
NOTE: Make sure that your Garmin device is within Bluetooth range of your smartphone and
that the Bluetooth setting on your device is not turned off. Either of these factors will result in
your Garmin device not connecting to sync with the Garmin Connect App on your smartphone.
Try each step followed by checking to see if the problem is resolved:
1. Close the Garmin Connect App. Then reopen it.
oApple instructions
oAndroid Instructions
2. Power the Garmin device off and then power it back on
oRechargeable devices without a power button: Plug your device into a USB power
source using the charging cable. This is the equivalent of a restart.
ovivofit devices: skip this step since you cannot power cycle your device
3. Power down the smartphone then power it back on
4. Remove then add the Garmin device from the Garmin Connect App
oInstructions to do this can be found here: Removing and Adding a Device in the Garmin Connect
App
How can I tell when the issue is fixed?
You can tell when your Garmin device is connected and syncing from the top of the My Day
view of the app:

The device status ring will display a green dot.
The sync arrows will spin during a sync
If issues continue to persist contact Garmin Product Support for further assistance.
I am getting a "Pairing Failed" message when setting up my Garmin
device through the Garmin Connect App
If you receive a "Pairing Failed" message went attempting to add your Garmin device to the
Garmin Connect App, review the following common solutions that may solve your problem.
Example of
error
message
NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this code or entering the
wrong code will result in a "Pairing Failed" message
Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing process.
If the issue persists, reboot the Garmin device by powering it off and then powering it back on. Attempt to complete the pairing process again.
oFor devices without a button, plugging them into external power with the charging cable will reboot them.
Try rebooting the smartphone by powering it off and then powering back on. Attempt to complete the pairing process again.
The Garmin Connect App is Not Finding my Garmin Device During the
Pairing Process
If you are attempting to add your Garmin device to the Garmin Connect App and the app is not
finding your device, review the following common solutions that may solve your problem.
Make sure that pairing mode is enabled on your Garmin device.
oTurning on pairing mode will trigger a Bluetooth beacon signal that the Garmin Connect
App will look for. Access Settings and then Bluetooth or Phone options to enable pairing
mode on your device. Location of this setting can vary, consult your Owner's Manual for
specific instructions.
Turn the Bluetooth setting on your smartphone off and then back on.
oCycling this setting on your smartphone can resolve some pairing issues.
Power off and then power on your Garmin device.
oIf you have a Garmin device that does not feature a button, use the charging cable and
plug it into external power. The device will reboot automatically when you connect it to
an external power source.

My Garmin Fitness Device Is Not Receiving Smart Notifications from My
Phone
In order to receive smart notifications your Garmin device must be paired to your phone through
the Garmin Connect app. If your device is paired and you are not seeing notifications, check the
following steps which should resolve most issues:
Step 1: Review App Permissions settings
Incomplete permission grants can cause an issue receiving notifications. Select your phone
platform below to reveal instructions
Android Instructions
1. Open the Garmin Connect app
2. Select (upper left corner)
3. Select Settings
4. Select App Permissions
5. If any permissions related to notifications (SMS, Contacts, Phone) say OFF,
select Manage and enable the related permissions
iOS Instructions
1. Open Garmin Connect app
2. Select More (lower right)
3. Select Settings
4. Select App Permissions
5. If any permissions related to notifications (Contacts, Phone) say OFF, select Manage and
enable the related permission
Step 2: Review App Notification settings
Select your phone platform below to reveal instructions
Android Instructions
1. From the Garmin Connect App select (upper left corner)
2. Select Settings

3. Select Smart Notifications
4. Toggle to enable or disable all Smart Notifications or customize by selecting individual
options.
iOS Instructions
1. Access the iPhone Settings
2. Select Notifications
3. Under NOTIFICATION STYLE select the app you want to adjust
4. Choose your phone iOS version:
oiOS 12 or higher
Under ALERTS make sure that Notification Center is checked to receive smart
notifications for the selected app
oiOS 11 or lower
Under ALERTS make sure that Show in History is toggled on to receive smart
notifications for the selected app
Step 3: Check the Smart Notifications setting on your Garmin Device
This setting is usually found under Settings > Bluetooth/Phone. This setting needs to be turned
on. For specific steps, refer to your device's Owner's Manual.

Step 4: Check the Do Not Disturb setting on your Garmin Device
The location of this setting will vary by device. Usually it is found under Settings. This needs to
be turned off. For specific steps, refer to your device's Owner's Manual.
Step 5: Android Users: Confirm that Notification Access has been granted to
the Garmin Connect app
The location of this setting will vary by phone manufacturer. If you cannot find this
setting Contact your phone manufacturer for specific instructions.
NOTE: The following are general steps and may not match your particular phone
1. Open the phone's Settings menu
2. Select the magnifying glass icon at the top of the screen
3. Input “Access” into the search box
4. Select Notification Access or Access to Notifications
oOn some phones you may need to select Special Access first
5. Enable access to notifications for Connect