GE PP9830 Original instructions

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Safety Information ............ 2
Wa rra nty ........................ 4
Assistance /
Parts and Accessories ......... 5
Using The Cooktop
Cooktop Features .................. 6
Surface Burners .................... 7
Cookware for Radiant
Glass Cooktop .................... 9
For Best Results .................... 9
Care and Cleaning
Cleaning The Cooktop ............. 10
Cleaning the Glass Cooktop ........ 11
Installation Instructions ...... 1]
Troubleshooting Tips ......... 25
PP9830
For a Spanish version of this
manual, visit our Website at
GEAppliances.com.
Para consultar una version
en espaflol de este manual
de instrucciones, visite
nuestro sitio de internet
GEAppliances.com.
Write the model and serial
numbers here:
Model #
Serial #
Find these numbers on a label
under the cooktop, on the side
of the vent chamber.
49-80635-1 03-15 GE

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IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
I ! Read all safety instructions before using the product. Failure to follow these
A WARN ING instructions may result in fire, electric shock, serious injury or death.
( WARNING IGENERAL SAFETY INSTRUCTIONS
[] Use this appliance for its intended purpose as
described in this Owner's Manual.
[] Be sure your appliance is properly installed and
grounded by a qualified installer in accordance
with the provided installation instructions.
[] Do not attempt to repair or replace any part of
your range unless it is specifically recommended
in this manual. All other servicing should be
referred to a qualified technician.
[] Before performing any service, unplug the
cooktop or disconnect the power supply at the
household distribution panel by removing the
fuse or switching off the circuit breaker.
[] Do not leave children alone--children should
not be left alone or unattended in an area where
an appliance is in use. They should never be
allowed to climb, sit or stand on any part of the
appliance.
[]CAUTION: Donotstoreitemsofinterest
to children above a cooktop--children climbing
on the cooktop to reach items could be seriously
injured.
[] Use only dry pot holders--moist or damp pot
holders on hot surfaces may result in burns from
steam. Do not let pot holders touch hot surface
units or heating elements. Do not use a towel or
other bulky cloth in place of pot holders.
[] Never use your appliance for warming or heating
the room.
[] Do not touch the surface elements. These
surfaces may be hot enough to burn even though
they are dark in color. During and after use,
do not touch, or let clothing or other flammable
materials contact the surface units or areas
nearby the surface units; allow sufficient time for
cooling first. Other surfaces of the appliance may
become hot enough to cause burns. Potentially
hot surfaces include the cooktop and areas
facing the cooktop.
[] Do not heat unopened food containers. Pressure
could build up and the container could burst,
causing an injury.
[] Cook meat and poultry thoroughly--meat to
at least an internal temperature of 160°F and
poultry to at least an internal temperature of
180°F. Cooking to these temperatures usually
protects against foodborne illness.
[] Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) of
fuel burning equipment to prevent back drafting.
Follow the heating equipment manufacturer's
guide lines and safety standards, such as
those published by the National Fire Protection
Association (NFPA), the AmericanSociety for
Heating, Refrigeration and Air Conditioning
(ASHRAE) and the local code authorities, when
applicable, install any make up (replacement)
air system in accordance with local building
code requirements. Visit GEAppliances.com for
available makeup air solutions
IA WARNING IKEEPFLAMMABLE MATERIALS AWAY FROM
THE COOKTOP.
[] Do not store or use flammable material near the
cooktop, including paper, plastic, pot holders,
linens, wall coverings, curtains, drapes and
gasoline or other flammable vapors and liquids.
[] Never wear loose-fitting or hanging garments while
using the appliance. These garments may ignite if
they contact hot surfaces causing severe burns.
[] Do not let cooking grease or other flammable
materials accumulate on or near the cooktop.
Grease on the cooktop may ignite.
[] Clean ventilating hoods frequently. Grease should
not be allowed to accumulate on the hood or filter.
SAVETHESEINSTRUCTIONS
49 80635 2

IA WARNING j IN THE EVENT OF A FIRE,TAKE THE FOLLOWING
STEPSTO PREVENT THE FIRE FROM SPREADING:
[] Do not use water on grease fires. Never pick up
a flaming pan. Turn the controls off. Smother a
flaming pan on a surface unit by covering the
pan completely with a well-fitting lid, cookie sheet
or flat tray. Use a multi-purpose dry chemical or
foam-type fire extinguisher.
IA WARNING 1RADIANT COOKTOP SAFETY INSTRUCTIONS
[] Never leave the surface units unattended at medium
or high heat settings. Boilovers cause smoking and
greasy spillovers that may catch on fire.
[] Never leave oil unattended while frying. If allowed
to heat beyond its smoking point, oil may ignite
resulting in fire that may spread to surrounding
cabinets. Use a deep fat thermometer whenever
possible to monitor oil temperature.
[] To avoid oil spillover and fire, use a minimum
amount of oil when shallow pan-frying and avoid
cooking frozen foods with excessive amounts of ice.
[] Use proper pan size--select cookware having
flat bottoms large enough to cover the surface
heating element. The use of undersized
cookware will expose a portion of the surface
unit to direct contact and may result in ignition
of clothing. Proper relationship of cookware to
surface unit will also improve efficiency.
[] Only certain types of glass, glass/ceramic,
earthenware or other glazed containers are
suitable for cooktop service; others may break
because of the sudden change in temperature.
[] To minimize the possibility of burns, ignition of
flammable materials and spillage, the handle of a
container should be turned toward the center of the
range without extending over nearby surface units.
[] When preparing flaming foods under a hood, turn
the fan on.
[] Use care when touching the cooktop. The glass
surface of the cooktop will retain heat after the
controls have been turned off.
[] Avoid scratching or impacting the glass cooktop.
Doing so may lead to broken glass. The cooktop
can be scratched with items such as knives,
sharp instruments, rings or other jewelry, and
rivets on clothing.
[] Do not cook on a broken cooktop. If glass
cooktop should break, cleaning solutions and
spillovers may penetrate the broken cooktop and
create a risk of electric shock. Contact a qualified
technician immediately.
[] Do not place or store items that can melt or catch
fire on the glass cooktop, even when it is not
being used. If the cooktop is inadvertently turned
on, they may ignite. Heat from the cooktop after it
is turned off may cause them to ignite also.
[] Use CERAMA BRYTE ®ceramic Cooktop Cleaner
and CERAMA BRYTE ® Cleaning Pad to clean
the cooktop. Wait until the cooktop cools and
the indicator light goes out before cleaning. A
wet sponge or cloth on a hot surface can cause
steam burns. Some cleaners can produce
noxious fumes if applied to a hot surface.
NOTE: Sugar spills are an exception. They
should be scraped off while still hot using an
oven mitt and a scraper. See the Cleaning the
glass cooktop section for detailed instructions.
[] Read and follow all instructions and warnings on
the cleaning cream label.
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49 80635 1

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Thank You! ooofor your purchase of c]GEBrand appliance.
Register Your Appliance: Register your new appliance on-line at your convenience!
www.geappliances.com/service_and_support/register/
Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty,
should the need arise. You may also mail in the pre-printed registration card included in the packing material.
GE Radiant Cooktop Warranty
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care®technician•
To schedule service, on-line, visit us at www.geappliances.com/service_and_support/, or call 800.GE.CARES
(800•432•2737)• Please have serial number and model number available when calling for service•
Servicing your appliance may require the use of the onboard data port for diagnostics• This gives a GE factory
service technician the ability to quickly diagnose any issues with your appliance and helps GE improve its products
by providing GE with information on your appliance• If you do not want your appliance data to be sent to GE, please
advise your technician not to submit the data to GE at the time of service•
For the period of one year from the date of the original purchase• GE will provide any part of the cooktop which
fails due to a defect in materials or workmanship• During this limited one-year warranty, GE will also provide, free of
charge, all labor and in-home service to replace the defective part.
What GE will not cover:
[] Service trips to your home to teach you how to use
the product•
[] Improper installation, delivery or maintenance•
[] Failure of the product if it is abused, misused,
modified or used for other than the intended purpose
or used commercially•
[] Replacement of house fuses or resetting of circuit
breakers•
[] Damage to the product caused by accident, fire,
floods or acts of God.
[] Incidental or consequential damage caused by
possible defects with this appliance•
[] Damage caused after delivery.
[] Product not accessible to provide required service.
[] Service to repair or replace light bulbs, except for
LED lamps•
[] Installation or service for a makeup (replacement)
air system.
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty, Any implied warranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the
shortest period allowed by law.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use
within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you
may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location
for service• In Alaska, the warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages• This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state• To know what your legal rights
are, consult your local or state consumer affairs office or your state's Attorney General.
Warrantor: General Electric Company. Louisville, KY40225
Extended Warranties: Purchase a GE extended warranty and learn about special discounts that are available while
your warranty is still in effect. You can purchase it on-line anytime
www.geappliances.com/service_and_support/shop-for-extended-service-plans.htm
or call 800•626•2224 during normal business hours. GE Consumer Home Services will still be there after your
warranty expires.
49 80635 2

Have a question or need assistance with your appliance?
Try the GE Appliances Website (www.geappliances.com/service_and_support/) 24 hours a day, any day of the
year! For greater convenience and faster service, you can now download Owner's Manuals, order parts or even
schedule service on-line.
Schedule Service: Expert GE repair service is only one
step away from your door. Get on-line and schedule your
service at www.geappliances.com/service_and_support/
Or call 800.GE.CARES (800.432.2737) during normal
business hours.
Parts and Accessories: Individuals qualified to service
their own appliances can have parts or accessories sent
directly to their homes (VISA, MasterCard and Discover
cards are accepted).Order on-line today, 24 hours
every day or by phone at 800.626.2002 during normal
business hours.
Instructions contained in this manual cover procedures
to be performed by any user. Other servicing generally
should be referred to qualified service personnel. Caution
must be exercised, since improper servicing may cause
unsafe operation.
Parts and Accessories
To place an order visit us online at:
Real Life Design Studio: GE supports the Universal
Design concept of products, services and environments
that can be used by people of all ages, sizes and
capabilities. We recognize the need to design for a wide
range of physical and mental abilities and impairments.
For details of GE's Universal Design applications,
including kitchen design ideas for people with disabilities,
check out our Website today. For the hearing impaired,
please call 800.TDD.GEAC (800.833.4322).
Contact Us: If you are not satisfied with the service you
receive from GE, contact us on our Website with all the
details including your phone number, or write to:
General Manager, Customer Relations
GE Appliances, Appliance Park Louisville, KY 40225
www.GEApplianceParts.com (U.S.) or www.GEAppliances.ca (Canada)
or call 800.626.2002 (U.S.) 800.661.1616 (Canada)
The following parts are available:
Parts
Vent Filter WB02X10651
Vent Grille (White) WB07X11211
Vent Grille (Black) WB07X11210
Lock and Vent Control Knob (White) WB03X10323
Lock and Vent Control Knob (Black) WB03X10322
Lock and Vent Control Knob (SS) WB03X10324
Burner Control Knob (White) WB03X10138
Burner Control Knob (Black) WB03X10136
Burner Control Knob (SS) WB03T10272
Cleaning Supplies
CitruShine Stainless Steel Wipes WX10X10007
CERAMA BRYTE _ Stainless Steel Appliance Cleaner PM10X311
CERAMA BRYTE _ Cleaning Pads for Ceramic Cooktops WX10X350
CERAMA BRYTE _ Ceramic Cooktop Cleaner WX10X300
CERAMA BRYTE _ Ceramic Cooktop Scraper WXl0X0302
Kit (Kit includes cream and cooktop scraper) WB64X5027
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How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film
with your fingers and slowly peel it from the appliance
surface. Do not use any sharp items to remove the film.
Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a
soft cloth and allow to soak.
NOTE: The adhesive must be removed from all parts. It
cannot be removed if it is baked on.
49 80635 1 5

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Cooktop Features
Throughout this manual, features and appearance may vary from your model.
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Feature Index (Features and appearance may vary)
1. Left Rear Surface Unit
2. Bridge Surface Unit
3. Left Front Surface Unit
4. Vent Grille
5. Vent Filter (below the vent grille)
6. Right Rear Surface Unit
7. Dual Surface Unit
8. Model and Serial Number Label (under the
cooktop, on the right side of the vent chamber)
9. Left Rear Surface Unit Control
10. Left Front Surface Unit Control
11. Left Side Not Surface Indicator Lights
(one for each surface unit)
12. Vent Fan Speed Control
13. Control Lock Knob
14. Right Side Not Surface Indicator Lights
(one for each surface unit)
15. Dual Surface Unit Control
16. Right Rear Surface Unit Control
17. Surface Unit On Indicator Light
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49 80635 2

Surface Burners
Radiant Surface Units
The control for the radiant surface unit can be set
anywhere between LO and HI for an unlimited number
of heat settings. With the infinite switch the coil cycles on
and off to maintain your selected control setting.
To bring liquids to a boil faster, use a lid to cover the pan.
The control knob must be pushed down and turned
from the OFF position. When the control knobs are in
any position other than off, they may be turned without
pushing down.
Be sure you turn the control knob off when you finish
cooking. You will feel a click at the OFF position.
The surface unit ON indicator
light will glow when any
surface unit is on.
The HOT surface indicator
light will glow when the glass
surface is hot and will remain
on until the surface has cooled.
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HOT ON
Besure you turn the control knob
to OFFwhen you finish cooking.
About the radiant surface units
The radiant cooktop features heating units beneath a
smooth glass surface.
NOTE: A slight odor is normal when a new cooktop is
used for the first time. It is caused by the heating of new
parts and insulating materials and will disappear in a
short time.
NOTE: On models with light colored glass cooktops, it is
normal for the cooking zones to change color when hot
or cooling down. This is temporary and will disappear as
the glass cools to room temperature.
The surface unit will cycle on and off to maintain your
selected control setting.
It is safe to place hot cookware from the oven or surface
on the glass surface when the surface is cool.
Even after the surface units are turned off, the glass
cooktop retains enough heat to continue cooking. To
avoid over-cooking, remove pans from the surface units
when the food is cooked. Avoid placing anything on the
surface unit until it has cooled completely.
[] Water stains (mineral deposits) are removable using
the cleaning cream or full strength white vinegar.
[] Use of window cleaner may leave an iridescent film
on the cooktop. The cleaning cream will remove this
discoloration.
[] Don't store heavy items above the cooktop. If they
drop onto the cooktop, they can cause damage.
[] Do not use the surface as a cutting board.
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',COOKING :
Never cook directly on the glass.
Always use cookware.
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Always place the pan in the center
of the surface unit you are cooking on.
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Do not slide cookware across the
cooktop because it can scratch the
glass. The glass is scratch-resistant,
not scratchproof.
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Surface Burners (Cont.)
Dual Surface Unit
The right front surface unit has 2 cooking sizes to select
from so you can match the size of the unit to the size of
the cookware you are using.
To use the large (9dnch) surface unit, turn the knob
clockwise to El and select the desired setting. The unit
will heat the entire area contained by the larger circle.
To use the small (6-inch)
surface unit, turn the knob
counterclockwise to I:1and
select the desired setting. The
unit will only heat the area
inside the smaller circle.
Small 6" -€_O @
surface unit Large 9"
setting surface unit setting
Bridge Surface Unit
Make sure the pan rests flat on the glass cooktop and
it is not resting on the trim. If you notice poor cooking
performance, move the pan to make sure it is flat on
the cooktop.
To use the bridge burner, turn the burner knob to El and
select the desired setting. The unit will heat the front
surface burner and the bridge.
Choose pans that match the circle/bridge area as closely
as possible.
To use only the front surface
unit, turn the burner knob to [I_
and select the desired setting.
The unit will only heat the front
surface burner.
You can create an oblong
heated area by using the left
rear unit in addition to the front
unit bridge combination.
Front
Burner-}_ Front ----I_
only Burner and v
Bridge
Surface Elements Cycle On and Off
Surface elements will cycle on and off to maintain the
temperature you have selected.
All radiant surface elements have a temperature limiter
that protects the glass cooktop from getting too hot.
The temperature limiter may cycle the elements off
while cooking if:
[] The pan boils dry.
[] The pan bottom is not flat.
[] The pan is off-center.
[] There is no pan on the element.
Temperature Limiter
Every radiant surface unit has a temperature limiter.
The temperature limiter protects the glass cooktop from
getting too hot.
The temperature limiter may cycle the units off for a
time if:
[] The cooktop is on while cooking.
[] The pan boils dry.
[] The pan bottom is not flat.
[] The pan is off-center.
[] There is no pan on the unit.
Control Lock-Out for Surface Units
To activate control lock-out, turn the Control Lock knob
to LOCK. This will prevent surface units from heating.
An indicator light will glow to show that they are locked.
The downdraft fan will remain operable with control
lockout engaged.
In the locked position, the cooktop CONTROLLOCK
UNLOCK
will produce an audible sound if any Lock "
surface unit control knob is engaged or /" Ill "_
moved to a position other than OFF. \JlJ
How to Operate the Vent System
The built-in vent system helps remove cooking vapors,
odors and smoke from foods prepared on the cooktop.
To operate the downdraft vent system, turn the vent fan
speed control knob to HI, MED or LO, as needed.
Continuous use of the vent system while FA,
cooking helps keep the kitchen comfortable OFF
and less humid, reducing cooking odors if ill "_
and soiling moisture that normally creates a klll,,,,u/,.o
frequent need for cleaning.
49 80635 2

Cookware for Radiant Glass Cooktop
The following information will help you choose cookware which will give good performance on
glass cooktops.
Stainless Steel:
recommended
Aluminum:
heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the
cooktop but can be removed if cleaned
immediately. Because of its low melting point,
thin weight aluminum should not be used.
Copper Bottom:
recommended
Copper may leave residues which can
appear as scratches. The residues can be
removed, as long as the cooktop is cleaned
immediately. However, do not let these pots
boil dry. Overheated metal can bond to glass
cooktops. An overheated copper bottom pot
will leave a residue that will permanently
stain the cooktop if not removed immediately.
Porcelain Enamel on Steel:
not recommended
Heating empty pans can cause permanent
damage to cooktop glass. The enamel can
melt and bond to the ceramic cooktop.
Glass-ceramic:
not recommended
Poor performance. Will scratch the surface.
Stonewa re:
not recommended
Poor performance. May scratch the surface.
Cast Iron:
not recommended--unless designed
specifically for glass cooktops
Poor conductivity and slow to absorb heat.
Will scratch the cooktop surface.
PorcelainEnamel on Cast Iron:
recommended if bottom of pan is coated
Check pans for flat
bottoms by using a
straight edge.
Pans with rounded,
curved, ridged or
warped bottoms are
not recommended.
NOTE: Follow all cookware manufacturer's recommendations when using any type of cookware on the ceramic cooktop.
For Best Results
[] Place only dry pans on the surface elements. Do not
place lids on the surface elements, particularly wet lids.
[] Do not use woks that have support rings. This type of
wok will not heat on glass surface elements.
[] We recommend that you use only a fiat-bottomed
wok. They are available at your local retail store. The
bottom of the wok should have the same diameter as
the surface element to ensure proper contact.
[] Some special cooking procedures require specific
cookware such as pressure cookers, deep-fat fryers,
etc. All cookware must have fiat bottoms and be the
correct size.
[] Avoid allowing foods to boil dry as some cookware
may stick to the cooking surface, causing permanent
damage to the cooktop.
Do not place wet pans on the
glass cooktop.
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Do not use woks with support
rings on the glass cooktop.
Use fiat-bottomed woks on
the glass cooktop.
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Cleaning The Cooktop
Vent Grille
Before cleaning the vent grille, be sure the exhaust
blower is turned off.
To clean the vent grille, remove it from the cooktop by
lifting it up and off. Wipe with a damp cloth. If necessary,
the vent grille can be washed in the sink.
Use dishwashing liquid for cleaning.
Do not use abrasive cleaners.
They will damage the vent
grille's finish.
Do not clean the vent grille in
the dishwasher.
Vent Filter ond Chomber
The filter is held in place at an angle with a hold bump.
Lift the filter up and out of the vent opening diagonally.
To clean the filter, swish it in hot, soapy water. Rinse
well and dry thoroughly.
Do not operate the vent without the filter in place.
Do not operate the vent without the filter in place.
Filter
Vent
Chamber
Remove and replace the filter diagonally
through the vent opening.
To order replacement filters, see the
Assistance /Parts and Accessories section.
When replacing the filter, make sure it
rests, at an angle, on the supports in
the vent opening.
To clean the vent chamber, use hot, soapy water. Rinse
with clean water and dry thoroughly. Do not use abrasive
cleaners; they will damage the finish. Replace the filter
after it is cleaned and dry.
Control Knobs
The control knobs may be removed for easier cleaning.
Make sure the knobs are in the Off positions and pull
them straight off the stems for cleaning.
To clean the knobs, place them in a dishwasher or wash
with soap and water. Rinse with clean water. Make sure
the insides of knobs are dry before replacing.
Replace the knobs in the Off position to ensure proper
placement.
Shaped area
Stoinless Steel Surfoces (on some models}
Do not use a steel wool pad; it will scratch the surface.
To clean the stainless steel surface, use warm sudsy
water or a stainless steel cleaner or polish. Always wipe
the surface in the direction of the grain. Follow the cleaner
instructions for cleaning the stainless steel surface.
To inquire about purchasing cleaning products including
stainless steel appliance cleaner or polish read the
Assistance /Parts and Accessories sections at the
beginning of this manual.
10 49 80635 2