GE 28321 User manual

Model 28321
InfoLink Phone
Accessory Handset
User’s Guide

2
Important Instructions & Information
Important Information
NOTICE: This product meets the applicable Industry Canada technical
specications.
Operation is subject to the following two conditions: (1) This device may not
cause interference, and (2) This device must accept any interference, including
interference that may cause undesired operation of the device.
The equipment must be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certied equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water pipe
systems, if present, are connected together. This precaution may be particularly
important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
NOTES: This equipment may not be used on coin service provided by the
telephone company.
Interference Information
This equipment generates and uses radio frequency energy which may interfere
with residential radio and television reception if not properly installed and used
in accordance with instructions contained in this manual. Reasonable protection
against such interference is ensured, although there is no guarantee this will not
occur in a given installation. If interference is suspected and veried by switching
this equipment on and off, the user is encouraged to try to correct the interference
by one or more of the following measures: Reorient the radio/television receiver’s
antenna, relocate the equipment with respect to the receiver, plug the equipment
and receiver into separate circuit outlets. The user may also wish to consult a
qualied radio/television technician for additional suggestions. This equipment
has been fully tested and complies with all limits for Class B computing devices
pursuant to part 15 FCC Rules and Regulations.

3
Important Instructions & Information
Telephone Network Information
Should your equipment cause trouble on your line which may harm the telephone
network, the telephone company, where practicable, may notify you that
temporary discontinuance of service may be required. Where prior notice is not
practicable and the circumstances warrant such action, the telephone company
may temporarily discontinue service immediately.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business. If these changes are expected to affect the use or
performance of your telephone equipment, the telephone company will likely give
you adequate notice to allow you to maintain uninterrupted service.
Notice must be given to the telephone company upon termination of your
telephone from your line.
REN Number
On the bottom of this equipment is a label indicating, among other information,
the Ringer Equivalence Number (REN) for the equipment.
The REN is useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your telephone number
is called. In most (but not all) areas, the sum of the RENs of all devices connected
to one line should not exceed 5. To be certain of the number of devices you may
connect to your line as determined by the REN, you should contact your local
telephone company.
REN Number is located on the cabinet bottom.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.
For body worn operation, this phone has been tested and meets the FCC RF
exposure guidelines when used with the belt clip supplied with this product. Use of
other accessories may not ensure compliance with FCC RF exposure guidelines.


Important Instructions & Information
Information for DECT Product
This telephone is compliant with the DECT 6.0 standard which
operates in the 1.92GHz to 1.93GHz frequency range.


Table of Contents
Important InformatIon .......................2
Interference InformatIon ...................2
telephone network InformatIon .......3
ren number .....................................3
hearIng aId compatIbIlIty (hac) .......3
lIcensIng ...........................................3
fcc rf radIatIon exposure ..............3
InformatIon for dect product ........4
IntroductIon .....................................6
parts checklIst .................................6
Important InstallatIon guIdelInes ......7
dIgItal securIty system ......................7
InstallIng the handset battery ..........8
handset regIstratIon ........................9
handset synchronIzatIon* .............. 10
keypad lock ................................... 11
Intercom operatIon ........................ 11
Making an intercoM call ............... 11
receiving an intercoM call ............ 11
advanced intercoM Features ......... 12
using intercoM with external
Phone calls................................. 12
two-way calling....................... 12
three-way calling .................... 12
transFering a call ..................... 13
fIrmware updates ........................... 13
changIng the battery ..................... 14
battery safety precautIons ............ 14
troubleshootIng guIde ................... 15
telePhone solutions .................. 15
caller id solutions ................... 16
Battery solutions ....................... 16
general product care ................... 17
causes of poor receptIon ............... 17
warranty InformatIon ................... 18
accessory InformatIon ................... 19
Index ............................................. 20


Introduction
This User Guide provides you with all the
information you need to get the most from
your phone.
You must rst set up your phone before you
can use it. This doesn’t take long and is easy to
do. Just follow the simple instructions on the
next few pages.
Need help?
If trouble is experienced with this equipment,
for repair or warranty information, please
contact customer service at 1-800-448-0329.
Alternatively, you may nd the answer in
Troubleshooting Tips section at the back of
this guide.
Parts Checklist (for model 28321)
Make sure your package includes the items
shown here.
Handset
charge cradle
AC power
adaptors
2 AAA
Nickel-metal
Hydride
batteries
Battery
compartment
cover
Belt clip
Handset
Telephone line
cord
CAUTION: When using
telephone equipment,
there are basic safety
instructions that
should always be
followed. Refer to the
IMPORTANT SAFETY
INSTRUCTIONS
provided with this
product and save
them for future
reference.
IMPORTANT: Because
cordless phones
operate on electricity,
you should have at
least one phone in
your home that isn’t
cordless, in case the
power in your home
goes out.


Installation
Important Installation
Guidelines
• Avoid sources of noise and heat, such as
motors, uorescent lighting, microwave
ovens, heating appliances and direct
sunlight.
• Avoid areas of excessive dust, moisture and
low temperature.
• Avoid other cordless telephones.
• Never install telephone wiring during a
lightning storm.
INSTALLATION NOTE: This product operates
at a frequency of 1.9GHz. to provide
communication with minimal interference from
other electronic devices. To further minimize
the possibility of interference, the base of the
cordless telephone should not be placed near
or on top of a TV, microwave oven, or VCR.
If interference continues, move the cordless
telephone further away from these appliances.
Digital Security System
Your cordless phone uses a digital security
system to protect against false ringing,
unauthorized access, and charges to your
phone line.
WARNING: Do not
place your phone in
the bathroom or other
humid areas.
Handset Range
The range between the
base and handset will
vary greatly depending
on the location of the
base. When there is
no clear line of sight
between the base and
handset the range will
be reduced.
Range Indicator
The symbol on
your handset screen
indicates when you are
in range. When you are
out of range, it ashes.

8
Installation
3. Insert the batteries.
CAUTION: To reduce the risk of
re or personal injury, use only
the Thomson Inc. approved
model GP AAAHC 1.2V 0mAh,
rechargeable Nickel-metal
Hydride AAA batteries, which are
compatible with this unit.
4. Close the battery compartment by pushing
the door up until it snaps into place.
5. Plug the AC power adaptor of the charge
cradle into an electrical outlet.
CAUTION: To reduce risk of
personal injury, re, or damage
use only the
-292 power adaptor listed in the
user’s guide. This power adaptor is
intended to be correctly orientated
in a vertical or oor mount
position.
Battery Performance
When batteries are fully
charged the handset
displays an icon of a full
battery. To keep your
batteries in the best
condition, leave the
handset off the charge
cradle for a few hours at
a time (after the initial 16
hour charge).
Battery Low Warning
The handset displays
a ashing icon of an
“empty” battery and
sounds a warning beep.
Recharge your handset
right away.
When charging the
battery, level bars are
animated.
Battery Charging Light
The blue charging light
on the handset charge
cradle stays on while the
handset is on the cradle,
even when the batteries
are fully charged.
Installing the Handset Battery
1. Locate batteries and battery door which are
packaged together inside a plastic bag and
are separate from the handsets.
2. Locate the battery compartment on the
back of the handsets.

9
Handset Setup
6. Place the handsets in the charge cradles.
The blue CHARGE indicator turns on,
verifying the batteries are charging.
Allow handset to charge for 1 hours prior
to rst use. If you do not properly charge
the handset, battery performance is
compromised.
Handset Registration
For accessory handsets (without Base unit),
an auto-registration mechanism is available
so the unregistered accessory handset can be
automatically registered without the need of
entering a PIN code.
On the base:
1. Put the base into subscription mode, by
pressing and holding the PAGE button for at
least 8 seconds.
2. The DECT indicator light starts ashing. It
is now ready to be associated with a new
handset. This registration mode lasts 90
seconds after pressing the button. Once the
subscription is done, the base LED ashing
is switched off.
On the handset:
1. Make sure your phone is OFF (not in talk
mode).
2. Press , navigate to the Registration
menu, press to enter.
3. Use or to scroll to Register Handset.
NOTE: When a handset is
associated with a base,
a number is given to the
handset by the base.
This number is displayed
on the handset after the
name and must be used
for internal calls.
NOTE: A handset can be
registered to only one
base.
NOTE: When a handset is
associated with a base,
a number is given to the
handset by the base.
This number is displayed
on the handset after the
name and must be used
for internal calls.
NOTE: A handset can be
registered to only one
base.

10
Handset Setup
4. Press to enter the menu and start the
handset registration. Wait Base searching
1”is displayed. If the handset has located
the base, it may display (depending on
EEPROM settings), the base identication
number (RFPI).
5. Handset Registered is displayed and the
handset goes back to idle.
6. The DECT indicator light on the Base stops
ashing when a handset has successfully
been registered.
If the handset does not locate the base, it goes
back to idle mode. Try again.
If the handset emits a double beep, it means
that the base has reached the maximum
number of 5 subscribed handsets.
Handset Synchronization*
1. After handset is registered, wait 5-7
seconds until
RSS synchronization icon briey appears on
the handset display. This indicates that the
handset and base are synchronized to each
other.
2. Next you will see the RSS Service Wizard
which
will guide you step by step through setup
of Weather and Weather Alerts. There are
some useful channels pre-congured to
help get you started.
-OR-
NOTE: Your handset will
automatically display the
RSS synchronization icon
for a few seconds when
the feeds are updated at
approximately 15 minute
intervals. During this
automatic process you
will not be able to search
or view your RSS feeds.
*Thomson Inc. does
not warrant that the
content of any website
or RSS feed transmitting
content to this product
(InfoLink Phone) will be
uninterrupted or error
free. Access to streaming
content through this
device is subject to
provider availability.
Thomson Inc. does not
endorse any Internet-
based content or RSS
feeds maintained by
a third party that may
be accessed using this
device.

11
Operating Your Phone
you can bypass the Wizard at this time and
return later.
3. Programmed content windows will start
auto scrolling and handset is ready for use.
For more information on the RSS setup refer
to: Programming Your Phone > RSS Settings in
the 28320 User's Guide.
Keypad Lock
You can lock the keypad to prevent accidental
dialling while carrying the handset around.
1. Press and hold until the screen shows
Keypad Locked and the padlock symbol
appears.
2. Press to unlock then again to
conrm.
Intercom Operation
If you have two or more handsets registered
to your base, the intercom feature allows
you to have a conversation with another
registered handset without tying up the
telephone line, allowing you to still receive
incoming calls.
Making an Intercom Call
1. Press then the handset number you
want (1-5).
2. Press to end the intercom call.
Receiving an Intercom Call
When you receive an intercom call, your
handset will ring (using selected Internal
Ringtone). To answer the call press .
NOTE: You can make 911
emergency calls, while
the keypad is locked.
Answer incoming calls by
pressing the keypad as
normal.
NOTE: Intercom allows
the users to have a
conversation in HD
sound.
NOTE: You can make 911
emergency calls, while
the keypad is locked.
Answer incoming calls by
pressing the keypad as
normal.
NOTE: Intercom allows
the users to have a
conversation in HD
sound.
If you receive a telephone
call during an intercom
call, the intercom call is
immediately terminated
and both handsets ring.
Either handset user may
press to answer
the call.
If you receive a telephone
call during an intercom
call, the intercom call is
immediately terminated
and both handsets ring.
Either handset user may
press to answer
the call.

12
Operating Your Phone
Advanced Intercom Features
Using Intercom with External Phone
Calls
During a telephone call, you may use the
intercom function to; place the call on hold
and page another handset to have an off
line private (two-way) intercom conversation,
have a three-way conversation between the
external caller and the handsets, or transfer
the external telephone call to another
handset.
Two-Way Calling
1. During a regular telephone call, press
and your call is put on hold. Enter the
handset number you want (1-5).
2. When the receiving handset answers, both
intercom users may speak privately. The
external caller will not hear the intercom
conversation.
3. When nished, press to end the
intercom call and resume the call.
4. Press to end the call.
Three-Way Calling
1. During a regular telephone call, press
and your call is put on hold. Enter the
handset number you want to join on the call
(1-5).
2. When the receiving handset answers, press
the (conf button) for at least 2 seconds
to start the 3-Way (conference) call. If the
other handset does not answer, press
again to resume the call.
3. Press to end the call.

13
Operating Your Phone
Transfering a Call
You can transfer a call to another handset.
1. During a regular telephone call, press
and your call is put on hold. Enter the
handset number you want to join on the call
(1-5).
2. When the other handset answers inform
them they have a call, then press
. The call is then transferred. If the other
handset does not answer or you decide not
to transfer the call, press to cancel and
resume the call.
3. Press to end the call.
Firmware Updates
Your phone has the capability to receive
Handset and Base rmware upgrades.
1. When new rmware is available, the
handsets will display a New Firmware
Available screen, which will ask the user if
they want to perform an update.
2. You will have the option to download
rmware immediately or wait until later.
3. To down load the new rmware simply
follow the prompts in the handset screen.
4. During the software update the base LED’s
will ash alternately with Power & Ethernet.
The handset will display rmware update in
process in the screen.
5. A rmware update notication is also
displayed on the handset with specic
screen and message when process is
complete.
NOTE: It will take several
minutes install new
software. During this time
you will not be able to use
your phone.
NOTE: It will take several
minutes install new
software. During this time
you will not be able to use
your phone.
NOTE: The software
upgrade from the
network is split into two
sequences. At the end
of the second sequence,
the base will reboot and
nish software update.
The Power and Ethernet
LED will be steady on.
NOTE: The software
upgrade from the
network is split into two
sequences. At the end
of the second sequence,
the base will reboot and
nish software update.
The Power and Ethernet
LED will be steady on.

1
Other Information
Changing the Battery
CAUTION: To reduce the risk of re or personal injury, use
only the Thomson Inc. approved model GP AAAHC 1.2V
0mAh, rechargeable Nickel-metal Hydride AAA batteries,
which are compatible with this unit.
1. Make sure handset is OFF (not in TALK mode) before you replace
battery.
2. Remove the battery compartment door.
3. Remove the batteries from the handset.
4. Insert the new batteries.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow
the handset batteries to properly charge (for 1 hours) prior to rst
use or when you install new batteries. If you do not properly charge
the phone, battery performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Batteries of this type
could release toxic materials which can cause injury.
• To reduce the risk of re or personal injury, use only the Nickel-
metal Hydride battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.

1
Other Information
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check and repeat installation steps:
Ensure the base power cord is connected to a working electrical outlet
Ensure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack; if there is still no dial tone, the
problem might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Ensure the batteries are installed correctly.
Cannot dial
• Keypad may be locked. If the Padlock icon is on, press unlock in order to
deactivate and enable the keypad.
No signal icon
• The handset may be out of range of the base. Move closer to the base.
• Register handset.
Handset does not ring
• Make sure the handset ringer switch is turned ON, this can be done through
the handset setup menu - Sounds - Ring Volume.
• The handset may be out of range. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging
some phones.
• Check for dial tone.
No sound from handset
• Adjust handset volume.
• Check and adjust sound settings.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to the base.
• Make sure base is not plugged into an outlet with another household
appliance. If necessary, relocate the base.

1
Other Information
Unit beeps
• Clean charging contacts on cordless handset.
• See solutions for “No dial tone”.
• Replace the battery.
Memory Dialing doesn’t work
• Did you program correctly?
• Did you follow proper dialing sequence?
Handset displays "SEARCHING" or "NOT REGISTERED" and cannot link up
with the base when the TALK/CALL BACK button is pressed.
• Handset may be out of range of the base. Move closer to the base.
• Make sure the power adaptor is properly installed.
• Disconnect the handset battery and plug it in again. Place the handset on
the cradle for at least 2 to 3 minutes.
• Disconnect the power adaptor and plug it in again. Then place the handset
on the cradle for at least 2 to 3 minutes.
Handset displays "NOT REGISTERED"
• Follow the programming in the telephone procedures to re-register the
handset to the base.
• Press the SELECT button to begin handset registration. Follow instructions
on Handset screen.
Registration did not work
• Charge the batteries for 16 hours.
• Uplug and then plug in the power adaptor.
Caller ID Solutions
No Display
• Charge or replace the batteries.
• Make sure that the unit is connected to a non-switched electrical outlet.
Disconnect the AC power adaptor from the base and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller
ID information during the silent period after the rst ring.

1
Other Information
No Caller ID
• In order to receive Caller ID information, you must subscribe to the
standard name/number Caller ID service from your local telephone
company.
Battery Solutions
If you experience any of the following problems, even after fully recharging
the battery, you may need to replace the battery pack:
• Short talk time
• Poor sound quality
• CHARGE/IN USE indicator on the base fails to illuminate.
• Limited range
General Product Care
To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Wipe the base station with a damp cloth or an antistatic wipe. Never use a
dry cloth as this can cause static discharge.
• Retain the original packaging in case you need to ship the phone at a later
date.
• Periodically clean the charge contacts on the handset and remote charger
with a clean pencil eraser.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, televisions,
entertainment centers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower oor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Handset battery is low.

18
Warranty Information
Warranty
Thomson Digital Technologies Ltd., warrants to the purchaser or gift
recipient that if any manufacturing defect becomes apparent in this
product within 1 year from the original date of purchase, it will be
replaced free of charge, including return transportation.
This warranty does not include damage to the product resulting from
accidents, misuse or leaking batteries.
Should your product not perform properly during the warranty period,
either:
1. Return it to the selling dealer with proof of purchase for replacement,
OR
2. Call 1-800-522-0338 (English) or 1-800-522-0445 (French) for
instructions concerning where to mail the product.
The provisions of this written warranty are in addition to and not a
modication of or subtraction from the statutory warranties and other
rights and remedies contained in any applicable legislation, and to the
extent that any such provisions purport to disclaim, exclude or limit
any such statutory warranties and other rights and remedies, such
provisions shall be deemed to be amended to the extent necessary to
comply therewith.
Attach your sales receipt to this booklet for future reference. This
information is required if service is needed during the warranty period.
PURCHASE DATE _____________________________________________
NAME OF STORE _____________________________________________

19
Accessory Information
DESCRIPTION MODEL NO.
DC Power Adaptor (Handset Charge Cradle) -291
Belt Clip -293
Charge Cradle only -29
Wired Headset -213
Accessory Information
To order, call the nearest distributor for your area;
Ontario: (90) 2-81
Manitoba: (20) 83-2088
British Columbia: (0) 38-8001
Quebec: (1) 32-901
A shipping and handling fee will be charged upon ordering.
It is required by law to collect appropriate sales tax for each individual
state, country, and locality to which the merchandise is being sent. Items
are subject to availability.

20
Index
a
accessory InformatIon 19
advanced Intercom features 12
b
battery safety precautIons 14
battery solutIons 16
c
caller Id solutIons 16
calls 12
causes of poor receptIon 17
changIng the battery 14
d
dIgItal securIty system 7
f
fcc rf radIatIon exposure 3
fIrmware updates 13
g
general product care 17
h
handset regIstratIon 9
handset synchronIzatIon* 10
hearIng aId compatIbIlIty (hac) 3
I
Important InformatIon 2
Important InstallatIon guIdelInes 7
InstallIng the handset battery 8
InformatIon for dect product 4
Intercom operatIon 11
Interference InformatIon 2
IntroductIon 6
k
keypad lock 11
l
lIcensIng 3
lImIted warranty 19
m
makIng an Intercom call 11
p
parts checklIst 6
r
receIvIng an Intercom call 11
ren number 3
t
telephone network InformatIon 3
telephone solutIons 15
three-way callIng 12
transferIng a call 13
troubleshootIng guIde 15
u
usIng Intercom wIth external phone
two-way callIng 12
w
warranty assIstance 18