Getac A140 User manual

Rugged Mobile Computing Solutions
A140
USER MANUAL

November 2021
TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Getting the Tablet PC Running................................................. 2
Unpacking .............................................................................. 2
Installing the Micro-SIM Card (Optional) and Battery Packs3
Connecting to AC Power....................................................... 4
Using the Tether .................................................................... 5
Turning On and Off the Tablet PC ....................................... 6
Taking a Look at the Tablet PC................................................. 7
Front Components................................................................. 7
Rear Components ................................................................ 10
Right-Side Components....................................................... 11
Left-Side Components ......................................................... 12
Top Components.................................................................. 13
Bottom Components ........................................................... 13
Chapter 2 Operating Your Tablet PC ..............................................14
Using the Touchscreen............................................................. 15
Using Multi-touch Gestures ................................................ 16
Using Network and Wireless Connections ............................. 18
Using the LAN ...................................................................... 18
Using the WLAN................................................................... 18
Using the Bluetooth Feature .............................................. 20
Using the WWAN Feature (Optional) ................................ 21
Using the GPS Feature (Optional)........................................... 23
Using the Barcode Scanner (Optional) ................................... 24
Using the Fingerprint Scanner (Optional) .............................. 25
Enrolling a Fingerprint ........................................................ 25
Fingerprint Login................................................................. 26
Chapter 3 Managing Power ............................................................27
AC Adapter............................................................................... 28
Battery Pack.............................................................................. 29
Charging the Battery Pack .................................................. 29

ii
Initializing the Battery Pack................................................ 30
Checking the Battery Level ................................................. 30
Battery Low Signals and Actions ........................................ 31
Replacing the Battery Pack ................................................. 32
Power-Saving Tips .................................................................... 34
Chapter 4 Expanding Your Tablet PC .............................................35
Connecting Peripheral Devices ............................................... 36
Connecting a USB Device .................................................... 36
Connecting an Audio Device .............................................. 37
Connecting a Monitor ......................................................... 37
Connecting a Serial Device (Optional) ............................... 38
Using Various Card Readers .................................................... 39
Using Smart Cards................................................................ 39
Using the NFC/RFID Reader (Optional)............................... 40
Changing or Replacing ............................................................ 41
Replacing the SSD................................................................ 41
System Memory Upgrade.................................................... 43
Chapter 5 Using BIOS Setup............................................................45
When and How to Use............................................................. 46
Menu Descriptions ................................................................... 47
Information Menu ............................................................... 47
Main Menu........................................................................... 47
Advanced Menu................................................................... 47
Security Menu ...................................................................... 49
Boot Menu ........................................................................... 50
Exit Menu ............................................................................. 51
Chapter 6 Using Getac Software ....................................................52
OSD Control Panel ................................................................... 53
G-Manager ............................................................................... 54
G-Camera (Optional)................................................................ 55
Chapter 7 Care and Maintenance ...................................................56
Protecting the Tablet PC.......................................................... 57
Using an Anti-Virus Strategy............................................... 57
Using the Cable Lock ........................................................... 57
Taking Care of the Tablet PC .................................................. 58
Location Guidelines ............................................................. 58
General Guidelines .............................................................. 59
Cleaning Guidelines............................................................. 59
Battery Pack Guidelines....................................................... 59
Touchscreen Guidelines....................................................... 61

iii
When Traveling........................................................................ 62
Chapter 8 Troubleshooting .............................................................63
Preliminary Checklist................................................................ 64
Solving Common Problems...................................................... 65
Battery Problems ................................................................. 65
Bluetooth Wireless Transmission Problems ....................... 65
Display Problems.................................................................. 66
Fingerprint Scanner Problems............................................. 66
Hardware Device Problems ................................................. 67
Power Management Problems ........................................... 67
Software Problems .............................................................. 68
Sound Problems ................................................................... 68
Startup Problems ................................................................. 68
WLAN Problems ................................................................... 69
Other Problems.................................................................... 70
Resetting the Tablet PC ........................................................... 72
System Recovery....................................................................... 73
Using Windows RE............................................................... 73
Using Recovery Partition ..................................................... 74
Using the Driver Disc (Optional) ............................................. 75
Appendix A Specifications .................................................................76
Appendix B Regulatory Information.................................................78
Safety Notices........................................................................... 79
About the Battery................................................................ 79
About the AC Adapter ........................................................ 81
Heat Related Concerns ........................................................ 82
North America.......................................................................... 83
USA ....................................................................................... 83
Canada.................................................................................. 86
User Notification of Take-back Service .............................. 87
Europe Marking and Compliance Notices.............................. 88
Statements of Compliance.................................................. 88
Restriction of Hazardous Substances (RoHS) Directive ..... 90
ENERGY STAR ........................................................................... 91
About Battery and External Enclosure Replacement ............ 92
Battery .................................................................................. 92
External Enclosure ............................................................... 92

1
Chapter 1
Getting Started
This chapter first tells you step by step how to get the Tablet PC up and
running. Then, you will find a section briefly introducing the external
components of the Tablet PC.

2
Getting the Tablet PC Running
Unpacking
After unpacking the shipping carton, you should find these standard items:
A140 Tablet PC
AC adapter AC power cord
Battery pack x 2
Stylus
Tether
Document(s) Driver disc (optional)
Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
NOTE: Specific models do not have the AC adapter and power cord as
standard items. To purchase the AC adapter kit for your model, contact a
Getac authorized distributor. (Check https://www.getac.com/en/contact/ for
contact information.)

3
Installing the Micro-SIM Card (Optional) and
Battery Packs
1. Select models only:
With the micro-SIM card’s chip side facing up and the beveled corner
pointing to the slot, insert the card all the way into the slot.
NOTE: To remove the micro-SIM card, just push in the card to release it and
then pull it out.
2. The Tablet PC has two battery compartments for two battery packs;
each is installed in the same way.
With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle () and then press down the other
side ().
3. Slide the battery latch toward the locked position ( ).

4
CAUTION: Make sure the battery latch is correctly locked, not revealing the
underneath red part.
Correct Incorrect (revealing red part)
Connecting to AC Power
CAUTION: Use only the AC adapter included with your Tablet PC. Using
other AC adapters may damage the Tablet PC.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for
use when you install the battery pack and connect AC power to the
Tablet PC for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the Tablet PC for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the
Tablet PC ().
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().

5
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your Tablet PC. Now, you are ready to turn on the Tablet PC.
Using the Tether
A tether is provided for attaching the stylus to your Tablet PC.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by below). Then, insert the other end through the first loop
(as indicated by below) and pull it tight.
2. Insert the other loop end to the tether hole on the Tablet PC (as indicated
by below). Then, insert the stylus end through the loop (as indicated
by below) and pull it tight.

6
Turning On and Off the Tablet PC
Turning On
Press the power button ( ). The Windows operating system should start.
NOTE: Tapping the screen during startup may invoke a pre-boot menu
(unless the default settings have been changed). If the menu appears,
simply select Continue.
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Tap Start Power Shut down.
Sleep Press the power button.*
-or-
Tap Start Power Sleep.
Hibernate By default, this option is not shown in the Start menu. If
you want to use the feature, set up accordingly in
Windows settings.
* “Sleep” is the default setting of the power button. You may change
what the power button does in Windows settings.

7
Taking a Look at the Tablet PC
NOTE: Depending on the model you purchased, the appearance of your
Tablet PC may not be exactly the same as those shown in this manual.
CAUTION:You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description

Handle
(optional)
Provides a convenient way to carry the Tablet PC.
NOTE: When carrying the Tablet PC around, always
use the handle or the carrying strap (purchased
separately).
Also serves as a stylus holder. The handle has a slot
and two holes for the stylus. You can use any one for
storing the stylus.

8
Ref Component Description

Light sensor Senses the ambient light for automatic adjustments
of the display backlight.

Camera
indicator
(optional)
Lights up when the camera lens beside it is in use.

Camera lens
(optional)
Allows you to use the camera function.
Slide the camera cover toward the right to use the
camera; slide it toward the left for privacy protection.

Touchscreen Displays and receives information for the Tablet PC.

Indicators
Power Lights blue when the power is on.
Blinks blue when the system is in Sleep mode.
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red (once per second) when the battery’s
capacity is below 10%.
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair
service in case this happens.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Airplane
mode
Lights blue when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on. If Airplane mode is
switched on, the light turns off.

9
Ref Component Description

Microphone Receives sound and voice to record voice.

Power button Turns the power on or off. (The default “off” state is
“Sleep mode.”)

Plus button Increases the sound volume.

Minus button Decreases the sound volume.
Windows logo
button
Opens or closes the Start menu.
P1 button Starts the G-Camera application.
P2 button Opens or closes the OSD Control Panel.
When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys.
P3 button Enables or disables the auto rotate function of the
screen.
P4 button Serves as the trigger button for the barcode reader if
your model has the module.
NOTE:
The hardware buttons (except the power button) can be re-defined
using G-Manager.
Some of the hardware buttons provide keyboard key functions on
“POST/BIOS Setup/Non-ACPI” occasions. (See “Button Functions on
Special Occasions” in Appendix A for information.)

10
Rear Components
Ref Component Description

Hand strap
(optional)
Allows you to hold your Tablet PC securely while
operating.

Camera lens
(optional)
Allows you to use the camera function. When the
camera lens is in use, the indicator beside it lights
up.

Flash (optional) Provides extra light when taking pictures.

Tether hole Stylus can be tethered to this hole.

Battery pack Supplies power to your Tablet PC when external
power is not connected.

Stylus holder Holds the stylus.

Speaker Sends out sound and voice from your Tablet PC.

11
Right-Side Components
Ref Component Description

USB 2.0 port Connects a USB device.

Smart card
reader
Accepts a smart card for additional security
feature.

Depending on the model, the component can be one of the
following:
None
RS-232 serial
connector
Connects a serial mouse or serial communication
device.
NFC/RFID reader Reads data from NFC/RFID tags.

Fingerprint
scanner
(optional)
Serves as the fingerprint verification, preventing
unauthorized access to your Tablet PC.
Slide up to open the protective cover.

12
Left-Side Components
Ref Component Description

Power connector Connects the AC adapter.

RJ45 connector Connects the LAN cable.

USB 3.1 Gen 2
Type-C port
Connects a USB device that supports USB Type-C
connection.

USB 3.1 Gen 2
port
Connects a USB device.

HDMI connector Connects a HDMI monitor or TV set.

Combo audio
connector
Connects a set of headphones or external
speakers with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
Slide up to open the protective cover.

13
Top Components
Ref Component Description

Stylus holder Holds the stylus.

Barcode reader
lens (optional)
Scans and reads barcodes.
Bottom Components
Ref Component Description

Kensington
lock
Locks the Tablet PC to a stationary object for
security.

Docking
connector
Connects to the docking station (available as an
option).

Antenna pass-
through
(optional)
Connects to the docking station for using external
GPS /WLAN/WWAN antenna.
WWAN
WLAN
GPS

14
Chapter 2
Operating Your
Tablet PC
This chapter provides information about the use of the Tablet PC.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to
read only the parts containing information unique to your Tablet PC.
CAUTION:
Do not expose your skin to the Tablet PC when operating it in a very hot
or cold environment.
The product can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the product on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.
When the product is placed flat on a table top for work, the back surface
can get hot after long working hours. Take precautions if you need to
carry the product around while it is hot to the touch. Depending on
your model, a carrying handle or strap may be available as an option.
You can use the handle or strap to carry the product.

15
Using the Touchscreen
CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the
touchscreen. Doing so may damage the touchscreen surface. Use the included
stylus or your finger.
NOTE: An optical film has been attached to the screen before shipment. The
film is a consumable, which will be worn out by possible scratches. You can
purchase a new one when replacement is required.
Your Tablet PC has a capacitive touchscreen. This type of touchscreen
responds to objects that have conductive properties, such as fingertips and a
capacitive-tipped stylus.
You can change the touchscreen sensitivity settings to suit your scenario.
Double-tap the Touch Screen Mode shortcut on Windows desktop to open
the settings menu and select one of the options (as shown below).
NOTE:
In high temperatures (above 60 oC / 140 °F), set the mode to Touch instead
of Glove or Pen mode.
If liquid is spilled on the touchscreen causing a wet area, the area will stop
responding to any inputs. For the area to function again, you must dry it.
The following table shows how you use the touchscreen to obtain
equivalent mouse functions.
Enables simultaneous use
with Getac stylus or
finger
touch.
(You must use the
stylus
supplied with your
model
.)
Has a higher sensitivity to allow use
with gloves
(referring to warm
gloves or work gloves,
not referring
to touchscreen
-capable gloves).
Select this mode when liquids,
such as raindrops, are falling
on the screen and should be
rejected as input. Works best
with fingertips.