Gibraltar Industries AF FLORENCE ExpressLocker Operating instructions

Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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1.DocumentPurposeandScope..........................................................................................5
2.Warnings..........................................................................................................................5
3.ExpressLockerSystemOverview......................................................................................6
4.Troubleshooting...............................................................................................................7
4.1.Powerissues...................................................................................................................7
4.1.1.ExpressLockerisnotpoweredON................................................................................7
4.1.2.MonitorisOFForscreenisdark....................................................................................9
4.1.3.Computer&MonitorPowerOutletisnotpowered....................................................10
4.1.4.ComputerisOFF...........................................................................................................11
4.1.5.UPSoutputisOFF........................................................................................................13
4.1.6.Modulecontrolboard(PMC)isOFF............................................................................14
4.2.InfoMessageAnalysisandResolution.........................................................................16
4.2.1.GI01‐GeneralInfo01:CPUhasshutdownduetoACpowerloss..............................16
4.2.2.GE01‐GeneralError01:InvalidHTTPScertificateforconnectionwithRDMS...........16
4.2.3.GE02‐GeneralError02:LockerDeliveryTypeConfigurationcontainsDeliveryTypes
notprovidedbyRDMS.................................................................................................17
4.2.4.LK01‐LockerError01:Lockerdoordidnotopenwhenexpected.............................17
4.2.5.LK02‐LockerError02:Lockerdoordidnotclosewhenexpected.............................18
4.2.6.LK03‐LockerError03:Lockeropenedwithoutsoftwarecommand..........................18
4.2.7.LK04–InfoMsgLK04:Maintenancedisabledlockerinsoftware...............................18
4.2.8.LK05‐LockerError05:UnknownPackageStatus.......................................................19
4.2.9.KS01‐KioskError01:Kioskdeviceerror.....................................................................19
4.2.10.KS02‐KioskError02:Maintenancedisabledkioskdeviceinsoftware.......................19
4.2.11.PM01‐PMCError01:CANcommunicationserror.....................................................19
4.2.12.PM02‐PMCError02:InvaliddeviceonCANbus........................................................20
4.2.13.PM03‐PMCError03:MissingexpecteddeviceonCANbus......................................20
4.2.14.PM04‐PMCError04:MaintenancehasdisabledaPMCinsoftware.........................20
4.2.15.PM05‐PMCError05:PMChadawatchdogfaultoccurinthefirmware...................21
4.2.16.RD01‐RDMSMessage01:InvalidXMLMessagereceived.........................................21
4.2.17.RD02‐RDMSMessage02:InvaliddatainConfigurationmessage.............................21
4.2.18.RD03‐RDMSMessage03:InvaliduserdatainUserUpdatemessage........................22
4.3.SoftwareorCANcommunicationissues......................................................................22
4.3.1.Computer&MonitorareonbutSoftwareisnotrunning...........................................22
4.3.2.CANBusisnotfunctioning...........................................................................................23
4.3.3.Modulecontrolboard(PMC)isnotfunctioning..........................................................24
4.4.LockerIssues.................................................................................................................26
4.4.1.LockerDoordoesnotopenwhenexpected................................................................26
4.4.2.Lockerdoordoesnotopen..........................................................................................26
4.4.3.Lockerdoordoesnotcloseorlatch.............................................................................27
4.4.4.Lockerdoorrubsonframeordoesn’topensmoothly................................................28
4.4.5.Lockerdoorswitchcircuitisnotfunctioning...............................................................29

Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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4.5.Electricalcomponentissues.........................................................................................30
4.5.1.Barcodereadernotfunctioningasexpected...............................................................30
4.5.2.Cameranotfunctioningasexpected...........................................................................30
4.5.3.RFIDreadernotfunctioningasexpected....................................................................31
4.5.4.Monitornotfunctioningasexpected..........................................................................32
4.6.InternetConnectionIssues...........................................................................................33
5.SystemComponentLocationandDefinition...................................................................39
5.1.Camera.........................................................................................................................39
5.2.Monitor.........................................................................................................................39
5.3.Computer......................................................................................................................39
5.4.BarcodeScanner...........................................................................................................39
5.5.RFIDReader..................................................................................................................39
5.6.UninterruptablePowerSupply(UPS)...........................................................................39
5.7.SystemBreaker.............................................................................................................39
5.8.ParcelModuleController(PMC)..................................................................................40
5.9.LatchingMechanism.....................................................................................................40
5.10.PMCCircuit24VDCpowersupply................................................................................40
5.11.Computer&MonitorPowerOutlet.............................................................................40
5.12.Beeper..........................................................................................................................41
5.13.AuxiliaryPowerPanel...................................................................................................41
6.ExpressLockerSystemDiagramsandDrawings..............................................................42
6.1.KioskPowerPanel–SolaUPS......................................................................................42
6.2.KioskComputerElectricalPanel–SolaUPS.................................................................43
6.3.KioskComputerElectricalPanel–EatonUPS..............................................................44
6.4.KioskMonitorDoor......................................................................................................45
6.5.LockerModuleLatchAssembly:...................................................................................46
6.6.AuxiliaryPowerPanel/DistributedSystemPowerPanel...........................................47
7.EquipmentAccessInstructions.......................................................................................48
7.1.OpenMaintenanceAccessDoor..................................................................................48
7.2.OpenAllModuleDoorsUsingManualUnlatchHandle...............................................48
7.3.OpenKioskelectricalenclosure...................................................................................48
8.GeneralInstructions&ComponentAdjustment.............................................................49
8.1.BeeperAdjustments.....................................................................................................49
8.2.MonitorScreenCalibration..........................................................................................49
8.3.ShutOFFComputerusingExpressLockersoftware(preferred)..................................49
8.4.ShutOFFComputer(alternativemethod)...................................................................49
8.5.TurnONComputer.......................................................................................................49
8.6.LogontotheComputerusingExpressLockerPCAdminuseraccount.......................50
8.7.ChangeComputerDate&Time...................................................................................50
8.8.Camera–Resetfactorysettings...................................................................................50
8.9.Camera–Adjustimagefocus.......................................................................................50
8.10.HowtoPowerDowntheExpressLockerforMaintenanceWork................................51

Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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8.11.PMCBoard(302063)–ResetButtonRemoval............................................................52
9.PartReplacementInstructions.......................................................................................53
9.1.BarcodeScannerReplacement(K73660–LSR116).....................................................53
9.2.BarcodeScannerReplacement(K302156–DSE0420‐D).............................................54
9.3.CameraReplacement(K73212–24C7.38USB)............................................................55
9.4.CameraReplacement(K302157–ELP‐USBFHD01M‐L21)..........................................56
9.5.ComputerReplacement(andSSDReplacement).........................................................57
9.6.ComputerSolidStateHardDrive(SSD)Replacement–K300417...............................59
9.7.DoorLatchAssemblyReplacement..............................................................................59
9.8.LockerDoorReplacement............................................................................................60
9.9.MonitorReplacement..................................................................................................61
9.10.ParcelModuleController(PMC)Replacement............................................................61
9.11.PMCcircuitfuseReplacement.....................................................................................62
9.12.24VdcPowerSupplyReplacement..............................................................................62
9.13.RFIDreaderReplacement.............................................................................................63
9.14.UninterruptablePowerSupply(UPS)Replacement.....................................................64
10.ReferenceDocuments....................................................................................................65
11.DocumentRevisionNotes..............................................................................................66


Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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1. DocumentPurposeandScope
1.1. ThisdocumentdefinestheExpressLockermaintenanceproceduresincludingcorrective
maintenanceproceduresandmethodsfortroubleshootingproblemsthattheusermay
experience.
2. Warnings
2.1. Warning:Thisequipmentcontains120VACpower.Usecautionwhenservicingtheequipment.
Donotaccesselectricalequipmentunlessproperlytrained.
 

2.2. Warning:ThisequipmentutilizesanUninterruptablePowerSupply(UPS).TheUPSoutputwill
needtobedisabledforsafemaintenanceactivities.Donotaccesselectricalequipmentunless
properlytrained.
 

2.3. Warning:Thisequipmentmayhavehotsourcesinsideoftheequipment.Usecautionwhen
servicingtheequipment.Donottouchthecomputerimmediatelyafterremovingpowerfrom
theunit.
 


Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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2.4. Warning:Thisequipmenthaspinchpoints.Usecautionwhenopeningandclosingaccessdoors.
 

2.5. Warning:Opendoorscanbebumphazards
 

2.6. Warning:Thisequipmentcontainsabattery.Usecautionwhenworkinginsidethekioskwith
thebattery.
 

3. ExpressLockerSystemOverview
3.1. TheExpressLockersystemcanbeusedtomanagepackagedeliverytoitsusers.TheExpress
Lockersecurelyholdsthepackagesfortheusersuntiltheychoosetoretrievetheirpackages.

Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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4. Troubleshooting
4.1. Powerissues
4.1.1.ExpressLockerisnotpoweredON
Check:Method/Expectation:
VerifythattheUninterruptable
PowerSupply(UPS)outputis
ON.

•SolaUPS
oOpenthekioskelectricalenclosuredoor
(monitordoor)perSection7.3.
oLocatetheUPSonthePowerPanelon
theleftsideofthekioskelectrical
enclosureperSection6.1.
oIfthegreenLEDonthefrontfaceofthe
UPSisOFFpresstheUPSONbutton.
oIfthegreenLEDstillisnotonverifyUSP
functionalityperSection0.
•EatonUPS
oOpenthekioskelectricalenclosuredoor
(monitordoor)perSection7.3.
oLocatetheUPSonthecomputerpanel
ontherighthandsideofthekiosk
electricalenclosureperSection6.3.
oIfthegreenLED/ONButtononthefront
faceoftheUPSisoff,pressthepower
button.
oIfthegreenLEDstillisnotonverifyUSP
functionalityperSection4.1.5.
VerifytheExpressLocker
systembreakeriscurrentlyin
theONposition&hasnot
tripped.

Confirmsystembreakerstate.
•Openthekioskelectricalenclosuredoor
(monitordoor)perSection7.3.
•Locatethesystembreakerontheleftsideof
thekioskelectricalenclosureperSection6.1.
•VerifythebreakerisintheONposition(toggle
up).Ifthebreakerhastrippedthetogglewill
beinthemiddleposition.
•Toresetatrippedbreakermovethebreaker
toggletotheOFFposition(down)andthen
movethetoggletotheONposition(up).
EatonUPS
Breakerbuttonislocatedonthebottomofthe
EatonUPS.
Ifthebuttonispoppedout,thecircuitbreaker
hasbeentripped.Pressthebuttonintoreset
thebreaker.


Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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Verifybothendsofthepower
supplycordarefirmlyplugged
intotheirrespective
receptacles.
Confirmthatthecordisplugged.
•Oneendofthesystempowercordplugsinto
thebackoftheExpressLocker.
•Theotherendofthesystempowercordplugs
intothewalloutlet.
Verifytheoutletthatthe
ExpressLockerispluggedinto
haspower.
•Useanoutlettestertoverifytheoutletis
functional.Confirmbothpolarityandground.
•Orusemultimetertoconfirmthat120VAC
powerisavailableatthekioskpowerconnector
inthekioskbase.Confirmbothpolarityand
ground.
•Contactthebuildingmaintenancestafftoassist
withrestoringpowertotheoutlet.



Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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4.1.2.MonitorisOFForscreenisdark
Check:Method/Expectation:
VerifythatcomputerisON•VerifyperSection4.1.4
LocatetheMonitorandthe
monitorLED’s
•Openthekioskelectricalenclosure(monitor
door)perSection7.3
•Locatethemonitoronthebackofthemonitor
doorperSection6.3.
•LocatetheLED’sonthesideofthemonitor
nexttothepowercordconnection.
VerifytheLED’sontheback
sideofthemonitorareON
signalingthatthemonitorhas
powerandisswitchedON.
•IfthemonitorLED’sareOFFpressthemonitor
powerswitchoncetoturnthemonitorON.
•IfthemonitorLED’sareorange&thecomputer
isonthencheckthattheVGAmonitorcableis
pluggedintothecomputerandthemonitor.
Verifythatthemonitor’s
powersupplyisfunctional.
SolaUPS
IftheLEDonthemonitor’spowersupplyisOFF
checkthat120VACpowerisavailableatthe
Computer&MonitorPowerOutletwherethe
powersupplyispluggedintousinganoutlet
tester.Ifnopowerisavailableattheoutlet
thenverifyComputer&MonitorPowerOutlet
perSection0.Useamultimetertocheckthat
the120Vacpowercordforthemonitorpower
supplyisdeliveringpowertothepowersupply.
Ifnotreplacepowercord.
Usemultimetertocheckthatthe24Vdcpower
cord(output)forthemonitorpowersupplyis
providing24Vdcpower.Ifnotreplacemonitor
powersupply.
EatonUPS
IftheLEDonthemonitor’spowersupplyisOFF
checkthat120VACpowerisavailableatthe
EatonUPSwherethepowersupplyplugsin.If
nopowerisavailableattheoutletthenverify
theUPSisturnedon.Useamultimetertocheck
thatthe120Vacpowercordforthemonitor
powersupplyisdeliveringpowertothepower
supply.Ifnotreplacepowercord.
Usemultimetertocheckthatthe24Vdcpower
cord(output)forthemonitorpowersupplyis
providing24Vdcpower.Ifnotreplacemonitor
powersupply.


Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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Verifymonitorisfunctional.

•Ifpowerisavailablefromthepowersupply
connector(perabove)pressmonitorpower
buttonagaintoturnmonitoron.Ifmonitor
doesnotturnonreplacemonitorperSection
9.9.

4.1.3.Computer&MonitorPowerOutletisnotpowered
Check:Method/Expectation:
VerifytheUPSoutputis
providing120VAC.

SolaUPS
•LocatetheComputer&MonitorPowerOutlet
onthePowerPanelontheleftsideofthekiosk
electricalenclosureperSection6.1
•Usingamultimeterverifythat120VACis
providedattheUPSoutputterminals.
•IfnopowerifavailableattheUPSoutput
terminalspresstheUPSpowerbuttontoturn
theUPSON.
•IfthisdoesnotturntheUPSonthenverifyUPS
functionalityperSection0.
EatonUPS
Usingamultimeter,checktheoutputvoltageon
theUPS.
Ifnopowerisavailable,ensuretheUPSis
turnedon.
IfthisdoesnotturntheUPSonthenverifyUPS
functionalityperSection4.1.5.
VerifywiringfromUPSoutput
terminalstoComputer&
MonitorPowerOutlet
SolaUPS
•Correctwiringproblemorreplacebrokenor
damagewires.
EatonUPS
Nopoweroutputinthisconfiguration.



Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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
4.1.4.ComputerisOFF
Check:Method/Expectation:
Locatethecomputer.LocatetheComputerandComputerPower
SupplyontheComputerElectricalPanelonthe
rightsideofthekioskelectricalenclosureper
Section6.2
Verifythatthecomputeris
OFF.
ConfirmthatthegreenLEDonthebottomofthe
computerisOFF.IfthegreenLEDisonthenthe
computerisON.
VerifythattheComputer’s
powersupplyisfunctional.
SolaUPS
IfthegreenLEDontheComputerPowerSupply
isOFFcheckthat120VACpowerisavailableat
theComputer&MonitorPowerOutletwhere
thepowersupplyispluggedintousinganoutlet
tester.Ifnopowerisavailableattheoutlet
thenverifyComputer&MonitorPowerOutlet
perSection0.
Useamultimetertocheckthatthe120Vac
powercordforthepowersupplyisdelivering
powertothepowersupply.Ifnotreplace
powercord.
Usemultimetertocheckthatthe24Vdcpower
cord(output)forthepowersupplyisproviding
24Vdcpower.Ifnotreplacepowersupply.
EatonUPS
IfthegreenLEDontheComputerPowerSupply
isOFFcheckthat120VACpowerisavailableat
theEatonUPSwherethepowersupplyis
pluggedintousinganoutlettester.Ifnopower
isavailableensuretheUPSisturnedon.
Useamultimetertocheckthatthe120Vac
powercordforthepowersupplyisdelivering
powertothepowersupply.Ifnotreplace
powercord.
Usemultimetertocheckthatthe24Vdcpower
cord(output)forthepowersupplyisproviding
24Vdcpower.Ifnotreplacepowersupply.
Verifythatthemonitor’s
powersupplyisfunctional.
SolaUPS
IfthegreenLEDonthemonitor’spowersupply
isOFFcheckthat120VACpowerisavailableat
theComputer&MonitorPowerOutletwhere
thepowersupplyispluggedintousinganoutlet
tester.Ifnopowerisavailableattheoutlet
thenverifyComputer&MonitorPowerOutlet

Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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
perSection0.
Useamultimetertocheckthatthe120Vac
powercordforthemonitorpowersupplyis
deliveringpowertothepowersupply.Ifnot
replacepowercord.
Usemultimetertocheckthatthe24Vdcpower
cord(output)forthemonitorpowersupplyis
providing24Vdcpower.Ifnotreplacemonitor
powersupply.
EatonUPS
IfthegreenLEDonthemonitor’spowersupply
isOFFcheckthat120VACpowerisavailableat
theEatonUPSwherethepowersupplyis
pluggedintousinganoutlettester.Ifnopower
isavailableattheoutletthenverifytheUPSis
turnedon.
Useamultimetertocheckthatthe120Vac
powercordforthemonitorpowersupplyis
deliveringpowertothepowersupply.Ifnot
replacepowercord.
Usemultimetertocheckthatthe24Vdcpower
cord(output)forthemonitorpowersupplyis
providing24Vdcpower.Ifnotreplacemonitor
powersupply.
VerifyComputerisfunctional.

•Ifpowerisavailablefromthepowersupply
connector(perabove)andtheComputerdoes
notturnON(greenLEDonbottomofcomputer
shouldbeON)thenreplacethecomputerper
Section9.5



Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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4.1.5.UPSoutputisOFF
Check:Method/Expectation:
VerifyinputpowertotheUPS.SolaUPS
LocatetheUninterruptablePowerSupplyonthe
PowerPanelontheleftsideofthekiosk
electricalenclosureperSection6.1
Usingamultimeterverifythat120VACpoweris
providedtotheUPSinputterminals.
IftheUPSinputterminalsarenotpoweredthen
confirmsystempowerperSection4.1.1.
Ifsystempowerisappropriatethencorrect
wiringtoUPSinput.
EatonUPS
LocatetheUninterruptablePowerSupplyonthe
rightsideofthekioskelectricalenclosureper
Section6.3.
Usingamultimeterverifythat120VACpoweris
providedtotheelectricaloutlet.
Ifsystempowerisappropriatethenreplacethe
EatonUPS.
VerifyUPSfunction.SolaandEatonmodels
•IfpowerisavailableattheUPSinputterminals
thenpresstheONbutton.IftheUPSoutput
terminalsdonotpowerupthenreplacethe
UPSperSection0.



Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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4.1.6.Modulecontrolboard(PMC)isOFF
Check:Method/Expectation:
VerifyPMCboardispowered.•OpentheMaintenanceAccessdoorperSection
7.1forthemoduleinquestion.
•LocatethePMCbehindtheMaintenance
Accessdoor.
•VerifythegreenLEDonthePMCboardisON.
•IfthePMCisOFFuseavoltmetertoverifythat
24VDC+/‐1VDC(Red+,Blue‐)poweris
providedatthepowerinputconnectortothe
PMCboard.Ifpowerisprovidedthenreplace
PMC.
VerifyPMCcircuit4ampfuse
isingoodcondition.
SolaUPS
•LocatethePMCboardcircuit4ampfuseonthe
PowerPanelperSection6.1
•Verifythatthe4ampfusehasnotblown.If
necessaryreplacethefusewiththeFlorence
definedreplacement.
EatonUPS
•LocatethePMCboardcircuit4ampfuseonthe
Aux/DCpowerpanel.
•Verifythatthe4ampfusehasnotblown.If
necessary,replacethefusewiththeFlorence
definedreplacement.


Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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VerifyPMCboardcircuit
24VDCpowersupplyfunction.
SolaUPS
•LocatethePMCcircuit24VDCpowersupplyon
thePowerPanelontheleftsideofthekiosk
electricalenclosureperSection6.1.(For
moduleswithinasecondarybankofa
DistributedSystemlocatethePMCcircuit
24VDCpowersupplybehindtheMaintenance
AccessDoorthathastheelectricalcaution
stickeronthefront.)
•Verifythattheinputpowerselectorswitch
locatedonthetopofthe24VDCpowersupply
issetto115VAC.Ifnotmovetheswitch
positionto115VAC.
•Usingamultimeterverifythat24VDCpoweris
providedatthe24VDCpowersupplyoutput.If
powerisnotprovidedatthepowersupply
outputconfirmthat120VACisprovidedatthe
powersupplyinput.Ifpowerisnotprovidedat
thepowersupplyinputverifysystempowerper
Section4.1.1
•Correctwiringthatprovides120VACpower
fromtheUPStothe24VDCpowersupplyinput.
EatonUPS
•LocatethePMCcircuit24VDCpowersupply
behindtheMaintenanceAccessDoorthathas
theelectricalcautionstickeronthefront.
•Verifythattheinputpowerselectorswitch
locatedonthetopofthe24VDCpowersupply
issetto115VAC.Ifnotmovetheswitch
positionto115VAC.
•Usingamultimeterverifythat24VDCpoweris
providedatthe24VDCpowersupplyoutput.If
powerisnotprovidedatthepowersupply
outputconfirmthat120VACisprovidedatthe
powersupplyinput.Ifpowerisnotprovidedat
thepowersupplyinputverifysystempowerper
Section4.1.1
•Correctwiringthatprovides120VACpower
fromtheUPStothe24VDCpowersupplyinput.




Doc#:300179
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ExpressLocker™Maintenance&TroubleshootingGuide
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4.2. InfoMessageAnalysisandResolution
4.2.1.GI01‐GeneralInfo01:CPUhasshutdownduetoACpowerloss
TheExpressLockersendsaGI01InfoMessagetoRDMSwhentheExpressLockerexternal
powerisinterrupted.TheUninterruptablePowerSupply(UPS)providespowertothe
ExpressLockerwhentheexternalpowerisinterrupted.Whenexternalpowerislostthe
systemwillshutdowninasafemannersothatdataintegrityismaintained.TheExpress
LockersendstheGI01InfomessagetoRDMSpriortosystemshutdown.TheExpress
Lockerwillrestartautomaticallywhentheexternalpowerisrestored.
Check:Method/Expectation:
Ifcheckingfromoffsite,
remotelyaccesstheExpress
LockerviaLogMeIn.
ConfirmthatthecomputerisON/OFF.
IfthecomputerisON,restarttheExpressLocker
softwareandcontactExpressLockerTechnical
serviceforhelpinevaluatingtheproblem.
Confirmwithsiteorlocal
powerproviderthatthepower
isoutattheExpressLocker
site.
CommunicatewithSitepersonnel.
Communicatewithlocalpowerprovideror
checktheirwebsiteforpoweroutage
information.
IfpowerisOFFatthesitecoordinatewith
appropriatepersonstohavepowerrestored.
ConfirmUPSfunction.PerSection0

4.2.2.GE01‐GeneralError01:InvalidHTTPScertificateforconnectionwithRDMS
TheGE01ErrorisgeneratedwhentheHTTPScertificateontheRDMSlocationhasexpired.
Check:Method/Expectation:
Confirmcomputerdate/time
arecorrect
ConfirmoradjustperSection8.7
ConfirmHTTPScertificateis
validonRDMSlocation.
ContactRDMSproviderandaskforverificationofHTTPS
certificateexpirationdate.



Doc#:300179
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Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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4.2.3.GE02‐GeneralError02:LockerDeliveryTypeConfigurationcontainsDeliveryTypesnot
providedbyRDMS
TheGE02Errorisgeneratedwhenthereisalockerofadeliverytypethatwasnotdefined
byRDMSperthelatestConfigurationmessage.
Check:Method/Expectation:
DeterminewhichDelivery
Typesutilizedbythe
ExpressLockerareflaggedfor
deletion.
ReferencetheDeliveryTypespagewithintheView
TablesAdministratorfunction.Alockertypethatis
flaggedfordeletionwillbedefinedhere.
ResolutionUsetheDefineLockerDeliveryTypesscreentoreassign
thelockerdeliverytypesforlockersthatcurrentlyutilize
Deliverytypesthatareflaggedfordeletion.
OR:updateRDMStoincludetheutilizedDeliveryType
ontheExpressLocker.

4.2.4.LK01‐LockerError01:Lockerdoordidnotopenwhenexpected
TheLK01Errorcouldoccurforanyusertype.Thiserrorsignifiesthatthereisamechanical
orelectricalproblemwiththedoorfunction.Forsomereasonthedoorswitchdidnot
recognizethatthedooropenedorthedooractuallydidnotphysicallyopen.
Check:Method/Expectation:
Verifythemechanicalfunction
ofthedoor.
Verifydoorswingandfitarecorrectandthatdoorlatch
isoperatingproperlyperSection0
Verifythedoorswitchcircuitis
operatingproperly
PerSection4.4.3
TheLK01mayberesolvedthrutheMaintenance–
SystemStatusScreenpertheExpressLockerOperation
Manual.



Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
Page18of66
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4.2.5.LK02‐LockerError02:Lockerdoordidnotclosewhenexpected
TheLK02Errorcouldoccurforanyusertype.Thiserrorsignifiesthatthereisamechanical
orelectricalproblemwiththedoorfunction.Forsomereasoneitherthedoorswitchdid
notrecognizethatthedoorclosedorthedooractuallydidnotphysicallyclosefarenough
tochangethedoorswitchstatetoclosed.
Check:Method/Expectation:
Verifythemechanicalfunction
ofthedoor.
Verifydoorswingandfitarecorrectandthatdoorlatch
isoperatingproperlyperSection0.
Verifythedoorswitchcircuitis
operatingproperly
PerSection4.4.3
TheLK02mayberesolvedthrutheMaintenance–
SystemStatusScreenpertheExpressLockerOperation
Manual.

4.2.6.LK03‐LockerError03:Lockeropenedwithoutsoftwarecommand
TheLK03ErrorcouldoccurforallusertypesexceptMaintenance.Thiserrorsignifiesthat
thelockerdoorswitchcircuitopened.Thiscouldbeduetoaproblemwiththecircuit
wiringortheswitch.Itcouldalsooccurbecausethedoorphysicallyopenedeventhough
thecomputerdidnotsendanunlatchcommandtothePMC.
Check:Method/Expectation:
Verifythemechanicalfunction
ofthedoor.
Verifydoorswingandfitarecorrectandthatdoorlatch
isoperatingproperlyperSection0.
Verifythedoorswitchcircuitis
operatingproperly
PerSection4.4.3
TheLK03mayberesolvedthrutheMaintenance–
SystemStatusScreenpertheExpressLockerOperation
Manual.

4.2.7.LK04–InfoMsgLK04:Maintenancedisabledlockerinsoftware
TheLK04InfomessageoccurswhenaMaintenanceUserchoosestodisableadevice.
Check:Method/Expectation:
TheLK04mayberesolvedthrutheMaintenance–
SystemStatusScreenpertheExpressLockerOperation
Manual.



Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide

Confidential&ProprietaryforFlorenceandClientsOnly–DoNotDistribute
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4.2.8.LK05‐LockerError05:UnknownPackageStatus
TheLK05Erroroccurswhenanothererroroccursduringapackagedeliveryprocess.The
LK05Errorsignifiesthatthesoftwarecouldnotbeconfidentthatapackagewasdelivered
orremovedfromthelocker.
Check:Method/Expectation:
Confirmifthepackageisinthe
locker.
TheLK05mayberesolvedthrutheMaintenance–
SystemStatusScreenpertheExpressLockerOperation
Manual.

4.2.9.KS01‐KioskError01:Kioskdeviceerror
TheKS01ErrorissenttoRDMSwhenacommunicationordevicefailureoccursforthe
Camera,RFIDreader,orBarcodereader.
Check:Method/Expectation:
Confirmoperationofthe
device.
ContactExpressLockerTechnicalServiceforassistance
inevaluatingthedevicefault.
Camera:

‐ConfirmcameraUSBcableispluggedintothe
computer.
‐ConfirmcameraislistedintheWindow’sDevice
Manager



4.2.10. KS02‐KioskError02:Maintenancedisabledkioskdeviceinsoftware
TheKS02signifiesthataMaintenanceUserhasdisabledthedevice(Camera,Barcode
reader,RFIDreader)fromtheSystemStatusScreen.
Check:Method/Expectation:
Confirmthestatusofthe
device.
ContacttheMaintenanceUserthatdisabledthedevice
tounderstandwhy.

4.2.11. PM01‐PMCError01:CANcommunicationserror
ThePM01messageissenttoRDMSwhenaninvalidCANmessageisreceivedbytheCAN
card/computer.
Check:Method/Expectation:
Checktoseehowoftenthe
PM01messagehasbeensent
bytheExpressLocker.
ContactRDMSTechnicalSupporttounderstandhow
oftenthePM01messagehasbeenreceivedfromthe
ExpressLocker.ContactExpressLockerTechnical
Supportiftheissueiscreatingoperationalproblemsfor
theExpressLocker.

Doc#:300179

Revision:26
ExpressLocker™Maintenance&TroubleshootingGuide
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4.2.12. PM02‐PMCError02:InvaliddeviceonCANbus
ThePM02messageissenttoRDMSwhenaCANdevicewithanunexpectednameis
communicatingontheCANbus.Forexample:animproperlynamedModulecontrolboard
(PMC)willcausePM02errors.
Check:Method/Expectation:
Confirmthecorrectsettings
aredefinedwithintheExpress
LockerConfigurationfile.
ContactExpressLockerTechnicalSupporttoreviewthe
ConfigurationfilethatisinuseontheExpressLocker.
ConfirmalldevicesontheCAN
busarenamedappropriately.
ContactExpressLockerTechnicalSupporttoreviewthe
devicenamesthatareactiveontheCANbusand
comparetothedevicenamesidentifiedwithinthe
Configurationfile.

4.2.13. PM03‐PMCError03:MissingexpecteddeviceonCANbus
ThePM03messageissenttoRDMSwhenaCANdevicehasnotcommunicatedwiththe
computerwhenexpected.
Check:Method/Expectation:
ConfirmallPMC’sare
operational.
PerSection4.1.6.
Confirmthecorrectsettings
aredefinedwithintheExpress
LockerConfigurationfile.
ContactExpressLockerTechnicalSupporttoreviewthe
ConfigurationfilethatisinuseontheExpressLocker.
ConfirmallofthePMC’son
theCANbusarenamed
correctly.
ContactExpressLockerTechnicalSupporttoconfirmthe
namesofthedevicesontheCANbusandtomake
correctionsifnecessary.

4.2.14. PM04‐PMCError04:MaintenancehasdisabledaPMCinsoftware
ThePM04signifiesthataMaintenanceUserhasdisabledthePMCfromtheSystemStatus
Screen.
Check:Method/Expectation:
Confirmthestatusofthe
device.
ContacttheMaintenanceUserthatdisabledthedevice
tounderstandwhy.
ReferencetheExpressLockerOperationManualfor
instructionsonresolvingthePM04againstthePMC.

