MSL JET PLUS 500 User manual

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WARNING!
Donotunderanycircumstancesattempttoremovethemachine
coversorattempttorepairtheMSLJetPlus400/500.Thereareno
operatorserviceablepartsthereunder.
TheMSLJETPLUS400/500productislicensedforuseunderthe
conditionsof theRoyal Mail.This licenseis issuedsubject tothe
product being secure at all times. Any removal of covers or dis-
assemblyoftheproductwillresultinthelicensebeingrevokedand
mayresultintheRoyalMailrequestingyoursuppliertoremovethe
productfromuse.
TheinkcartridgesystemusedwithintheMSLJETPLUS400/500
contains Royal Mail approved ink. This cartridge should not be
tampered with in any way or the use of non approved inks be
undertaken.ThiswillbreachanyRoyalMaillicenceagreementon
the product and may result in the Royal Mail requesting your
suppliertoremovetheproductfromuse.
EC DIRECTIVE 1999/5/EC
This Franking Machine is in compliance with the Essential
Requirements and other provisions of Directive 1999/5/EC. A full
copyofthisDeclarationmaybeobtainedbycontactingyoursupplier.
MODEM APPROVAL REQUIREMENTS
Thisequipmentcontainsamodemwhichhasbeenapproved
inaccordancewithCouncilDecision98/482/WC-CTR21for
pan-EuropeansingleterminalconnectiontothePublicSwitched
TelephoneNetwork(PSTN). However,duetodifferencesbetween
individual PSTNs provided in different countries, the approval
doesnot,ofitself,giveanunconditionalassuranceofsuccessful
operationoneveryPSTNnetworkterminationpoint.
Themodemisdesignedtoworkonanaloguetelephonelinesonly.
In the event of problems, you should contact your equipment
supplierinthefirstinstance.

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INSTALLATION
Themainsplugonthisequipmentisintendedtoserveasthedevice
forisolationofthemainssupply. Theequipmentshouldbeinstalled
incloseproximitytoeasilyaccessiblepowersupplyandtelephone
sockets.IntheUKthisplugisfittedwitha5Afuse,onlyreplacewith
afuseofthe samerating.
WARNING: FOR SAFETY THIS EQUIPMENT MUST BE
EARTHED
The MSL JET PLUS 400/500 Franking Machines have been
designedtomeetthesafetyrequirementsofIECEN60950. The
peripheralinterfacesmeettheSELVrequirementsofthatstan-
dard,thereforeinordertomaintainthelevelofsafetyprovidedby
the MSL JET PLUS 400/500, the interface of any equipment
connected to the MSL JET PLUS 400/500 interfaces must also
meet the SELV requirements of IEC EN 60950.

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INTRODUCTION
CongratulationsonchoosingtheMSLJETPLUS400/500franking
system.TheMSLJETPLUS400/500istheresultofexpertiseand
innovativecapabilitiesand,usinginkjettechnology,itwillintegrate
intoyourworking environmentto enhanceyour mailprocessing
operation.
The MSL JET PLUS 400/500 has many capabilities that will be
importanttoyourbusiness:
As well as being productive (up to 5700 items per hour), the
MSL JET PLUS 400/500 is designed to be a user friendly
machinethatcanfitintoanyworkingenvironmentwithitsinnovative
and attractive design, simple user settings and very low noise
level. The high volume capacity and sealed inker makes it easy
andsafetohandle,andtheuserinterfaceisparticularlyclearwith
agraphic interface and5 memories to storefavourite jobs.
TheMSLJETPLUS400/500isadaptableandassuchcanhandle
manydifferenttypesofmailupto10mmthick.Theoptionalfeeder
can be used to process, in a continuous cycle, items of sizes
rangingfromDLtoC5sizeandupto10mmthickness.Forthicker
mail items or packages, adhesive labels can be automatically
dispensed.
TheMSLJETPLUS400/500isconnectable.Itcanexchangedata
withscalesandRS232serialprintersinordertoprovideoptimal
mailprocessingandreporting.
Finally,theMSLJET PLUS400/500isa uniquecommunication
toolfor your company.Its high qualityprinting combinedwith its
integratedlibraryofmessage/slogans,minidiesandfreeformat
textwillaffordyouextratoolstoenhanceyourcompany’simage
andtheimpactofyourmail.

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CONTENTS
1. FRANKING FACTS.................................................................9
2. GENERAL SPECIFICATIONS .............................................12
3. INSTALLATION.....................................................................13
3.1 Introduction............................................................. 13
3.2 Frankingmachine................................................... 13
3.2.1 AttachthePlatform Infillto theHand Feed
Platform ......................................................... 13
3.2.2 AttachthePlatformInfilltotheAutofeed(Option) 14
3.2.3 Attachthe MSL JETPLUS 400/500 tothe Hand
FeedPlatform orAutofeed ............................. 14
3.2.4 WeighPlatform .............................................. 15
3.2.5 MachineConnections .................................... 16
3.2.6 PositionReceivingTray.................................. 18
3.2.7 Fillthe Label Hopper...................................... 18
3.3 Enteringactivationcodes ....................................... 19
4. CONTROLS AND FEATURES.............................................25
4.1 Introduction............................................................. 25
4.2 Machine ................................................................. 26
4.2.1 DisplayPanel................................................. 28
2.2.2 FunctionKeys ................................................ 29
5. FRANKING YOUR MAIL ......................................................30
5.1 Introduction............................................................. 30
5.2 Gettingstarted........................................................ 31
5.2.1 Log On (Entering UserMode) ........................ 31
5.2.2 DepartmentalOperation................................. 32
5.2.3 How To Select a Postage Value ..................... 33
5.2.4 Low Credit ..................................................... 34
5.2.5 InsufficientCredit ........................................... 34
5.2.6 HighValue Selection...................................... 35
5.2.7 FrankinganEnvelope .................................... 36

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5.2.8 ToChange aDepartment ............................... 36
5.2.9 ToLog Off ...................................................... 37
6. FRANKING WITH AUTOFEED ............................................38
7. FRANKING LABELS ............................................................40
7.1 Filling the Label Dispenser ..................................... 40
7.2 Printing a Label ...................................................... 41
8. FRANKING WITH WEIGH PLATFORM...............................43
8.1 WeighPlatform Preparation ................................... 43
8.2 HowdoI calculatethe correct postageand rate? .... 44
8.3 Usingdifferentialweighing (optional) ...................... 47
9. PRINTING OPTIONS...........................................................49
9.1 WhatcanI print?..................................................... 49
9.2 Printmodeselection............................................... 50
9.3 Modifyingtheimprint .............................................. 51
9.3.1 Choosing a Slogan, Mini Die or Text............... 51
9.3.2 DateAdvance (for Pre Dated Mail)................. 52
10. MAINTAINING PRINT QUALITY..........................................54
10.1 Cleaningthe InkCartridge ...................................... 54
10.2 MakingaTest Print ................................................. 55
10.3 LowInk ................................................................... 56
10.4 NoInk..................................................................... 56
10.5 Replacingan Ink Cartridge ..................................... 57
11. METER REGISTERS...........................................................60
11.1 Selection ................................................................ 60
11.2 Printing aRegister.................................................. 61
11.3 PrintingwithExternal Printer ................................... 62
12. CLEARING MAIL PATH........................................................63
13. CREDIFON RECREDITING ................................................64
13.1 Remotecredit setting ............................................. 64
13.2 ‘INSPECTIONDUE -RECREDIT’ CallCredifon
Procedure .............................................................. 66

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13.3 Unusedor SpoiltImpressions ................................. 67
13.4 Application fora new CredifonPIN ......................... 67
13.5 Credifon Credit Controls......................................... 67
14. MEMORY FUNCTIONS .......................................................68
14.1 SavingaMemory Function ..................................... 68
14.2 RecallingaMemory Function.................................. 69
15. SUPERVISOR SETTINGS...................................................70
15.1 Introduction............................................................. 70
15.2 Entryto supervisormode ........................................ 71
15.3 Security & Dept ...................................................... 72
15.3.1 ChangingtheUserPIN ............................. 74
15.3.2 Settingthe UserStatus................................... 74
15.3.3 ToAssigna Department................................. 75
15.4 MSLJET PLUS400/500 machinesetup menu ....... 79
15.5 Texts....................................................................... 86
15.6 MemoryCards ....................................................... 88
15.6.1 How To Load Data Using a Memory Card ...... 88
15.6.2 How To Replace Data Using a Memory Card . 89
15.7 Reports .................................................................. 90
15.7.1 TypicalReports .............................................. 90
15.7.2 Printinga Report............................................ 90
15.7.3 Settingthe ReportDestination ....................... 92
15.7.4 PrintingwithExternal Printer........................... 92
16. TROUBLE SHOOTING .......................................................94
16.1 Clearing amail jamfrom the autofeeder ................. 96
16.2 Clearing error messages........................................ 96
17. QUICK REFERENCE GUIDE ..............................................97

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9Frankingfacts
1. FRANKING FACTS
QUESTIONS AND ANSWERS
How does franking differ from stamps?
YourMSLJETPLUS400/500frankingmachinecontainsameter,
whichisasecurestoreofpostagecreditandretainsarecordofthe
postageyouuse,andaprintingmechanism. Themarkprintedon
theenvelopeorlabelrepresentstheamountofpostagerequired
fortheitem,thedateandtownofposting. Itmakesyourmaillook
professional,andcanincludeaneffectiveadvertorotherprinted
information.
Your franked mail should be banded according to service if
necessary and usually enclosed in a colour-coded mail pouch
obtainable free, from the Royal Mail Sales Centre on 08457
950950. Mailmustbepostedonthedateshownontheenvelope
orlabel.
Where can I post franked mail?
Youhaveseveralchoicesofplacestopostyourmail.
1.Inanybusinesspostbox. Thereareabout1000locatedallover
theUK,forthelocationofyournearestboxcalltheRoyalMailSales
Centre on 08457 950950.
2. In a normal posting box you have nominated to your local
collectingoffice.
Youmustencloseyourmailinalate-postingenvelope;thesecan
beorderedfromyoursupplier;
3.AtyourlocalPostOfficeCounter;or
4. At some local sorting offices;
5.ByRoyalMailcollection-theremaybeachargeforthis,contact
the Royal Mail Sales Centre on 08457 950950.

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Frankingfacts
What mail classes can be franked?
Youcanuseyourfrankingmachinetosendouteverytypeofinland
and international mail including add-on services and guaranteed
services(someguaranteedserviceswillrequireanextrastickeron
theenvelope,forexampleRecordedDelivery).
I have franked my mail with the wrong date, what can I
do?
YourMSLJETPLUS400/500automaticallychangesthedateeach
day, so the danger of franking with the wrong date should be
minimised. If, however, you have the wrong date on your mail,
simplysetthefrankingmachinetozerovalueandre-frankyourmail
onthereverseoftheenvelopewiththecorrectdate.
I have franked my mail with the wrong value, what can I
do?
1.Ifyouhaveputtoolittlevalueontheenvelope,setyourfranking
machinetoavaluerepresentingthedifferencebetweenyourfrank
andthecorrectpostagevalue. Frankthisvalueonalabelandaffix
adjacenttotheoriginalfrankedvalue.
2.Ifyouhavefrankedyourenvelopewithtoomuchpostage,don’t
worry. Startagainwithanewenvelope,butretaintheoldenvelope
withthefrankedimpressionclearlyvisible. ContacttheRoyalMail
SalesCentreon08457950950toarrangearefund. Providedthat
thefrankingislegible,thefacevalue(less5%)willberefunded.

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11Frankingfacts
Don’t I need a licence from the Royal Mail now I have a
frankingmachine?
Yoursupplier hasapplied for thislicence on yourbehalf and you
may only use the franking machine at the address shown on the
licence. RoyalMailareauthorisedtocarryouton-siteinspections
of your franking machine, and to minimise inconvenience your
supplierhas arranged to havethis done automatically when you
recreditthemachineviaitsinternalmodem.
Why do I have to connect to Credifon every 90 days?
ThisallowstheRoyalMailtoinspectyourmeterandhelpprevent
possiblefraud.

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Generalspecifications
Jet Plus 400 Jet Plus 500
Speed(Items/hr) 3,600/3,900 5,700
Thickness(mm) -Automatic 6 6
-Manual 10 10
PrinterType InkJet InkJet
Automatic Label Dispenser Yes Yes
AutomaticFeeder Optional Optional
WeighPlatform 2 kg Optional Optional
Easyweigh No/Optional Optional
ScaleInterface Optional Optional
CostCentreAccounting 35 45 or 100 (optional)
Job Memories 5 5
Preloaded Mini-dies 8 8
Slogans 10 10
Texts 5 5
InformationPrintout Yes Yes
(on labels or RS232 Serial Printers)
RecreditingMethod Credifononly Credifononly
Dimensions -FrankingMachine 265 x 360 x250mm
(wx d x h)
-Autofeed 325 x 240 x 250mm
- Feed- platform 120 x 240 x 160mm
EnvelopeSize DL to C5 DL to C5
2. GENERAL SPECIFICATIONS

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13Installation
3. INSTALLATION
3.1 Introduction
Your MSL JET PLUS 400/500 should be installed on a flat
horizontal surface adjacent to easily accessible power and
telephonelineoutlets.
Allowsufficientfreespaceasfollows:
-abovethemachinetoenableopeningofthecovers.
-attherearofthe machineforcooling.
The power plug on this equipment is intended to serve as the
device for isolation of the mains supply, where possible it is
advisabletoconnecttoaswitchedpoweroutlet.
Please do not connect your MSL JET PLUS 400/500 Franking
Machine to the power outlet until you have attached the
accessories.
3.2 Franking machine
3.2.1 Attach the Platform Infill to the Hand Feed
Platform
When attaching the
Platform Infill to the Hand
FeedPlatform,ensurethat
the Tabs and Slots inter-
lockasillustrated.

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Installation
3.2.2 AttachthePlatformInfilltotheAutofeed(Option)
If an Autofeed is to be fitted, first attach the Platform Infill to the
AutofeedensuringthattheslotsontheAutofeedfittightlyoverthe
tabsontheInfillPlatformasillustrated.
3.2.3 Attach the MSL JET PLUS 400/500 to the Hand
Feed Platform or Autofeed
LowertheMSLJETPLUS400/500intopositionsothattheslots
fitoverthetabsasillustrated.

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15Installation
3.2.4 WeighPlatform
Threeweigh platform rangesmay be connected tothe franking
machine.Thebackmodelnumberallowstodistinguishthem.
WP5/10
WP2
AttachtheWP2andWP5/10WeighPlatform&Support
(Option)
Sufficient cable has been provided with your weigh platform to
enabletheunittobeplacedonthedeskadjacenttothefranking
machineif thisis preferred.
Formachinemounting,positiontheweighplatformonitssupport.
Excesscablecanbelooselycoiledunderthesupport.
Position the Support Platform so that the pins on the underside
matewith thelocating pointson the rearcasing ofthe MSL JET
PLUS 400/500.

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Installation
3.2.5 Machine Connections
AutofeedConnection (Option)
WeighPlatform/ScaleConnection(Option)
Unplug the power lead from the base for the following
operations.
Connect the weigh platform to
the connector marked "COM 2"
at the back of the franking ma-
chine.

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17Installation
TelephoneConnection
PowerCordConnection

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Installation
3.2.6 Position Receiving Tray
3.2.7 Fill the Label Hopper
Tab Printing
Surface

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19Installation
3.3 Entering activation codes
A licence like the one below is in the packaging:
Itcontainstheactivationcodesnecessaryforthefollowingsteps.
Stick the label with the "AN1" (and "AN2" code if applica-
ble) activation codes at the back of the WP model and
below. Keep your codes in an easy to access document.
They will be useful in case of further upgrade of your
system. The self-adhesive label is at the bottom of the
document which is delivered with the WP (inserted in the
pouch outside of the box).
Stickthelabelhere

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Installation
Process:
- RemoveanyitemsontheWP,thenreconnectthepowerleadat
thebackofthefrankingmachine.
- FromtheUSER/SUPERVISORscreen,gototheUsermodeas
showninthefollowingscreen:
75.55
USER
15/01/2002
IMPRINTMODE
0.00
- Thenpress on . Check that the numberdisplayed matches
withthe"WPserialnumber"whichisprintedonthelabel:
OK
NO ACTIVATION CODE FOR
410411001211
!
- Then press OK to escape.
- Press then select the SUPERVISOR mode by selecting
SUPERVIS (leftsideonthedisplay).
ThemessageENTERSUPERVISORPINwillappear:
ESC
ENTER SUPERVISOR PIN
- - - -