Pitney Bowes 7H20C User manual

Shipping & Mailing
Franking Machines
SendPro® C,
SendPro®+
PCNs 7H20C, R7H20C, R7H20CM
User Guide
UKEnglish Edition
SV63317-gb Rev. B
13 March 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation
Installing the SendPro C, SendPro+ 9
Installing a scale 17
Installing an external scale 18
Installing the printhead 21
2 - Connectivity
Setting up a wired network connection 27
Setting up a wireless (Wi-Fi) network connection 29
Connecting to a hidden Wi-Fi network 30
Forgetting a Wi-Fi network 32
Checking your network connection 34
Finding the MAC address for wired and wireless networks 34
Setting up a Proxy server 37
3 - Scales and Weighing
Using the scale when printing postage 41
Entering the weight manually when printing postage 41
Zeroing the scale 42
Using Scale Stabilization 43
Using Differential Weighing 44
Editing the Differential Weighing threshold 46
4 - Accounting
What is Accounting 49
Table of Contents
Pitney Bowes User Guide March 2023 iii

Adding an account 50
Turning account passwords on or off for printing postage 51
Selecting an account 51
Editing an account 52
Making an account inactive 52
Deleting an account 52
5 - Postage Funding
Checking the available funds for printing postage 55
Refilling postage funds for printing postage 56
Getting a Royal Mail refund for damaged or incorrectly printed mail 57
Changing the default refill amount for printing postage 58
Setting the low funds warning for printing postage 59
6 - Mailing and Shipping
Signing in to and out of the Parcel Shipping app 61
Printing a shipping label 61
Printing a shipping label from the Shipping Address Book 69
Tracking a shipment 69
Adding a new sender address for shipping labels 69
Editing the sender address for shipping labels 69
Reprinting a shipping label 70
Getting a refund for a shipping label 70
What are Shipping Cost Accounts 71
Turning cost accounts on or off for shipping labels 71
Adding a shipping label cost account 71
Modifying a shipping labels cost account 72
Adding a shipping labels preset 73
Setting a transaction limit for shipping labels 74
Setting the label options for shipping labels 74
Emailing tracking numbers for shipping labels 74
Use SendPro Online to perform these tasks 75
Sending post by First Class 76
Sending a large First Class envelope 76
Sending an international letter 76
Sending post using Special Delivery rates 77
Pitney Bowes User Guide March 2023 iv

Sending post using Signed For rates 84
Viewing and exporting Special Delivery and Signed For tracking numbers in Inview 90
7 - Address Management
Using the Shipping Address Book 95
Adding new addresses to the Shipping Address Book 95
Searching addresses in the Shipping Address Book 95
Editing addresses in the Address Book 96
Deleting addresses from the Address Book 96
8 - Sealing
Filling the moistener tank 99
Sealing envelopes when you print postage 99
Sealing envelopes without printing postage 101
Avoiding envelope sealing issues 102
9 - History and Reports
Viewing and printing a postage refill receipt for Envelope Printing 105
Viewing the total spent on printing postage 105
Printing a Register report 105
Running postage printing account reports 106
Setting the report period for an account 106
Setting the account report preferences 107
Emailing an account report 108
Turning off Auto Receipt prompts 109
10 - Printing
What are print modes 111
Printing a custom or standard graphic 111
Adding a custom text message 114
Printing a Permit (PPI)impression 114
Printing a graphic without printing postage 118
Pitney Bowes User Guide March 2023 v

Printing only the date and time 119
Printing a test pattern 119
11 - Feeding and Jamming
Preventing envelope feeding problems 122
12 - Ink
Checking the ink level 125
Ordering ink cartridges 125
Replacing the ink cartridge 126
13 - Settings
What are presets 129
Adding presets 129
Selecting a preset 131
Renaming a Preset 131
Setting the default preset reset timer 133
Deleting a Preset 133
Advancing the date 134
Adjusting display brightness 134
Using the Toolbar 135
Adjusting the scale location code 136
Clearing or resetting the number of mailpieces sent 137
Creating or disabling the security PIN 137
Uploading postage transactions 138
Uploading system logs 139
14 - Rate Change
Updating postal rates or software 142
15 - Maintenance
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Cleaning the printhead 145
Cleaning the moistener brush and wick assembly 148
Ordering supplies 153
16 - Product Information
Finding the Product Code Number (PCN) and serial number 155
Navigating the Home screen 156
Navigating the Envelope Printing app 156
Connections on the back 157
Royal Mail requirements 158
Parts of the SendPro C, SendPro+ 158
Parts of a postal frank 159
Postal Security Device 160
Specifications 160
Material specifications 163
Moving the SendPro C, SendPro+ 165
Important safety notes 165
Contacting Pitney Bowes 167
Third party software 168
Pitney Bowes User Guide March 2023 vii

1 - Installation
In this section
Installing the SendPro C, SendPro+ 9
Installing a scale 17
Installing an external scale 18
Installing the printhead 21

Installing the SendPro C, SendPro+
Follow these instructions to install a SendPro C, SendPro+ for the very first time.
1. Before you begin
2. Open the box
3. Unpack the device
4. Install the printhead
5. Install the ink cartridge
6. Connect device to a power source
7. Continue installation steps
Before you begin
Before you being installing your new SendPro C, SendPro+, you need to decide what type of
connection (wired or wireless) you want to use.
Choose your connection type
Wired Connections
Take about 10 minutes to set up
Require an ethernet port and power outlet.
Wireless Connections
Take about 15 minutes to set up
Require access to a wireless network and power outlet.
Open the box
In the box you will find:
1 • Installation
Pitney Bowes User Guide March 2023 9

1 • Installation
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Unpack the device
1. Remove the device and all items from the box.
2. Important:Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the
device out of the box.
3. Do not connect your device to a power source yet.
1 • Installation
Pitney Bowes User Guide March 2023 11

4. Remove all packing materials from the device.
Install the printhead
1. Open the cover to access the ink carriage.
2. Remove the packing tape from the ink carriage.
1 • Installation
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3. Open the ink carriage guard.
4. Unwrap the printhead and remove the protective strip.
5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Important: This step is critical to prevent device damage.
1 • Installation
Pitney Bowes User Guide March 2023 13

6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward
when you place the printhead correctly.
Install the ink cartridge
1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
1 • Installation
Pitney Bowes User Guide March 2023 14

2. Install the ink cartridge and close the guard.
3. Close the cover.
1 • Installation
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Connect the device to a power source
Connect the device to a power source. Tap the power button.
Follow the installation instructions on the device
1. Wait for the device to start up.
2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
1 • Installation
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3. Tap Got it when you see the message "You're ready to start sending."
Installing a scale
Install a scale if you did not install one when you installed your device. Your device contains step-by-
step installation instructions for compatible scales.
1. Tap Settings.
2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap
Scale Installation Guides.
1 • Installation
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3. To view all the available scales, swipe to the left on the screen.
4. Tap to select the appropriate scale, then tap Continue.
5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left.
Installing an external scale
Use an external scale if you send large packages or parcels. External scales have a larger weight
capacity for heavier items.
1 • Installation
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1. If you are using the scale that is located on top of the device, remove the scale by lifting it off.
1 • Installation
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2. Fix the blanking plate on the device where the scale was located.
3. Tap Settings.
4. Scroll down and tap Scale Installation Guides.
1 • Installation
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