Pitney Bowes SendPro C Manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
Operator Guide
Australian Edition
SV63242-au Rev. D
December 2019

©2019 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen on the SendPro
C, SendPro+ 7
Creating a Sendle account 9
Creating a Shippit account 10
Creating and printing a trackable label 11
Printing postage on envelopes 13
Using accounts to charge back envelope
printing costs 15
Creating an account for printing postage 15
Sending a Domestic Letter 16
Adding a graphic to your envelope in Envelope
Printing 17
Using the weighing platform when printing
postage on envelopes 18
Sealing envelopes 18
Sealing the envelope only, bypass all printing 19
Filling the moistener tank on the SendPro C
Lite, SendPro C, SendPro+, models with PCN
2H30 or 8H00 20
Installing the ink cartridge 20
Printing a test pattern 21
Supplies, ink cartridges, and options 22
2 - Connectivity information
Setting up a wired network connection 25
Setting up a wireless (WiFi) network
connection 26
Connecting to a hidden Wi-Fi network 27
Deleting a Wi-Fi network 28
Checking your network connection 29
Checking the MAC address for wired and
wireless networks 29
Setting up a proxy server 31
3 - Managing your machine
Adjusting display brightness 33
Adjusting time zone and location code 33
Creating or disabling the security PIN 33
Installing a scale 34
Managing your Australia Post Postage Funds 35
Uploading system logs 35
4 - Creating Shipping Labels
Creating a Sendle account 39
Creating a Shippit account 40
Creating and printing a trackable label 41
Reprinting a trackable label 43
Canceling Sendle or Shippit Trackable Labels 44
Logging out and in of Sendle and Shippit 45
Printing a Trackable Label test print 45
5 - Managing Shipping Labels
Adding new addresses to Trackable Labels
address book 47
Editing the Trackable Labels sender address 47
Table of Contents
Pitney Bowes Operator Guide December 2019 iii

Locating missing parcels using Trackable
Labels 47
Creating a trackable label preset 48
Sendle and Shippit invoice or billing queries 48
6 - Printing on envelopes
Printing postage on envelopes 51
Checking the postage available for printing
envelopes 52
Refilling postage for your Envelope Printing
balance 52
Sending a Domestic Letter 53
Printing a future date 54
Omitting the date from Envelope Printing for
SendPro C model with PCN2H00 54
Entering weight manually when printing
postage on envelopes 55
Using the weighing platform when printing
postage on envelopes 55
Sealing envelopes 56
Sealing the envelope only, bypass all printing 57
Zeroing the scale 57
Getting a Australia Post refund for damaged or
incorrectly printed mail in Envelope Printing 57
Adding a graphic to your envelope in Envelope
Printing 58
Printing a graphic on your envelope without
printing postage 59
Printing only the date and time on your
envelope 59
7 - Presets
Creating presets 61
Selecting Presets 61
Renaming Presets 61
Deleting Presets 62
8 - Managing Printing on
Envelopes
Changing the default refill amounts for printing
postage 65
Uploading printing postage transactions 65
Clearing or resetting the number of mailpieces
sent 66
Performing Australia Postpostal inspections
for Envelope Printing 66
Performing postal rate updates or software
updates for Envelope Printing (2H30) 67
Viewing the total spent on printing postage 69
Viewing the Envelope Printing postage refill
history 69
Running postage printing account reports 69
Setting the postage printing account report
period 70
Setting low funds warning for printing postage 71
9 - View Print Reports
Printing a receipt when refilling postage for
Envelope Printing 73
Viewing the total spent on printing postage 73
Viewing the Envelope Printing postage refill
history 73
Printing a report for the number of mailpieces
sent 73
Printing a funds report for postage printing 74
10 - Mail Machine Maintenance
Printing a test pattern 77
Pitney Bowes Operator Guide December 2019 iv

Cleaning the print nozzles 77
Installing the ink cartridge 78
Cleaning the printhead 78
Cleaning the moistener brush and wick
assembly on the SendPro C Lite, SendPro C,
SendPro+ and SendPro C Auto models with
PCN 2H30 and 8H00 83
Filling the moistener tank on the SendPro C
Lite, SendPro C, SendPro+, models with PCN
2H30 or 8H00 86
Avoiding envelope sealing issues 87
Feeding envelopes 88
Moving your device 89
11 - Supplies
Supplies, ink cartridges, and options 93
12 - Machine Information
Australia Post requirements 97
Sections of the meter impression 98
Postal Security Device 98
Parts of the machine 99
Connections on the back of the machine 100
Setting up a wired network connection 100
Setting up a wireless (WiFi) network
connection 101
Connecting to a hidden Wi-Fi network 102
Deleting a Wi-Fi network 103
Checking your network connection 104
Checking the MAC address for wired and
wireless networks 105
Setting up a proxy server 107
Key in Postage 108
Specifications 108
13 - Safety
Lithium ion battery 111
Agency compliance information 111
Scale Safety 113
14 - Technical Support
Contacting Pitney Bowes 115
15 - Third party software
Third party software 117
Pitney Bowes Operator Guide December 2019 v

1 - Quick start guide
In this section
Navigating the Home screen on the SendPro C, SendPro+ 7
Creating a Sendle account 9
Creating a Shippit account 10
Creating and printing a trackable label 11
Printing postage on envelopes 13
Using accounts to charge back envelope printing costs 15
Creating an account for printing postage 15
Sending a Domestic Letter 16
Adding a graphic to your envelope in Envelope Printing 17
Using the weighing platform when printing postage on envelopes 18
Sealing envelopes 18
Sealing the envelope only, bypass all printing 19
Filling the moistener tank on the SendPro C Lite, SendPro C,
SendPro+, models with PCN 2H30 or 8H00 20
Installing the ink cartridge 20
Printing a test pattern 21
Supplies, ink cartridges, and options 22

Navigating the Home screen on the SendPro C,
SendPro+
The Home screen on the SendPro® C, SendPro®+ machine provides the starting point for creating
either a trackable shipping label or printing postage on an envelope.
For mailing envelopes, post cards, large letters and parcels, print postage by tapping (1) Envelope
Printing. For important large envelopes or packages using Sendle, start creating a shipping label by
tapping (2) Trackable Labels.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can check your postage refill
history, download software update and even check your network connection (Check Network).
Note: The History & Reports application provides a history of the postage refill operations you have
performed for the Envelope Printing application.
Quick start guide
Pitney Bowes Operator Guide December 2019 7

Global Toolbar
The global toolbar located at the top of the Home screen appears at the top of every screen within the
Trackable Labels and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the
Trackable Labels and Envelope Printing applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Envelope Printing or Trackable Labels.
(3) Support - Search online content and get information on how to perform tasks using Trackable
Labels or Envelope Printing.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
(5) Settings - View or change your machine and application settings. For your machine, this
includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or
Ethernet connection information.
(6) Profile - Lock your SendPro C, SendPro+ device.
Quick start guide
Pitney Bowes Operator Guide December 2019 8

Creating a Sendle account
Complete these steps using your PC
1. Visit www.pitneybowes.com/au then select the Shipping drop down.
2. Click SendPro® + within the Outbound Shipping section.
3. Click Get my free account with Sendle.
4. Sendle will send you a verification email. Click on the Verify your email button.
5. You are now taken to the Dashboard screen in Sendle. Click on the Billing tab on the left side of
the screen. Complete the required fields.
6. You are then required to add your credit card details. Click on the Add a new card button.
7. Now click on the Settings tab on the left side of the screen. Within the Account tab, enter your
time zone. Click the Update Details button.
8. Still in the Settings menu, click Sender details, complete the form and tick the declaration for
dangerous goods. Click Save.
9. Now go to the Payment tab. Complete the Billing Contact fields. Confirm these fields by clicking
the Save billing contact button.
10. You have now completed the setup on your PC. The next part of the process needs to be
completed via your meter.
Complete these steps using your SendPro + device
1. Tap Trackable Labels on the Home screen.
2. Complete the names and email field.
3. Tap Continue.
4. You will now receive an email from Pitney Bowes which provides you with a four-digit verification
code. Enter the code and tap Verify.
5. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap
Accept.
6. To scroll through the different features of Sendle and Shippit, tap Next or tap Skip.
7. Tap the Sendle and Shippit button.
8. Tap the Sendle button then tap Continue.
9. Follow the on-screen prompts to complete the login process.
10. Tap Go to Dashboard to return to the home screen of Trackable Labels. You can now print
Sendle labels.
Quick start guide
Pitney Bowes Operator Guide December 2019 9

Creating a Shippit account
Complete these steps using your PC
1. Visit www.pitneybowes.com/au then select the Shipping drop down.
2. Click on SendPro® + within the Outbound Shipping section.
3. Click Get my free account with Shippit.
4. Complete the form then click Create Account.
5. Once you create your account you will receive an email from Pitney Bowes to complete your billing
details. Please be aware this email can take up to twenty-four hours to arrive.
6. Click on the link in the email instructions to log in to the Shippit website. Use the temporary email
address and password that is supplied within the email.
7. You now need to complete your billing details. Click the drop down arrow on the top right of the
screen and click Billing Details.
8. Now add your card details and confirm by clicking Update.
9. You now need to wait twenty-four hours before you can send Shippit labels via your SendPro +
device.
Complete these steps using your SendPro + device
1. Tap Trackable Labels on the Home screen
2. If you have already created a Sendle account, go to step 6. If not, complete the names and email
field. Tap Continue.
3. You will now receive an email from Pitney Bowes which provides you with a four-digit verification
code. Enter the code and tap Verify.
4. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap
Accept.
5. To scroll through the different features of Sendle and Shippit, tap Next or tap Skip.
6. Tap the Settings button on the top right of the Trackable Labels display.
7. Tap Carrier Integrations.
8. Tap Connect on the Shippit button.
9. Enter the original email address, (not the temporary email address), that you used to create your
Shippit account then tap Login.
10. Tap Go to Dashboard to return to the home screen of Trackable Labels. You can now print
Shippit labels.
Quick start guide
Pitney Bowes Operator Guide December 2019 10