Pitney Bowes SendPro C Manual

Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
Operator Guide
Australian Edition
SV63242-au Rev. D
December 2019

©2019 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers on
Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,
and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our
products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.

1 - Quick start guide
Navigating the Home screen on the SendPro
C, SendPro+ 7
Creating a Sendle account 9
Creating a Shippit account 10
Creating and printing a trackable label 11
Printing postage on envelopes 13
Using accounts to charge back envelope
printing costs 15
Creating an account for printing postage 15
Sending a Domestic Letter 16
Adding a graphic to your envelope in Envelope
Printing 17
Using the weighing platform when printing
postage on envelopes 18
Sealing envelopes 18
Sealing the envelope only, bypass all printing 19
Filling the moistener tank on the SendPro C
Lite, SendPro C, SendPro+, models with PCN
2H30 or 8H00 20
Installing the ink cartridge 20
Printing a test pattern 21
Supplies, ink cartridges, and options 22
2 - Connectivity information
Setting up a wired network connection 25
Setting up a wireless (WiFi) network
connection 26
Connecting to a hidden Wi-Fi network 27
Deleting a Wi-Fi network 28
Checking your network connection 29
Checking the MAC address for wired and
wireless networks 29
Setting up a proxy server 31
3 - Managing your machine
Adjusting display brightness 33
Adjusting time zone and location code 33
Creating or disabling the security PIN 33
Installing a scale 34
Managing your Australia Post Postage Funds 35
Uploading system logs 35
4 - Creating Shipping Labels
Creating a Sendle account 39
Creating a Shippit account 40
Creating and printing a trackable label 41
Reprinting a trackable label 43
Canceling Sendle or Shippit Trackable Labels 44
Logging out and in of Sendle and Shippit 45
Printing a Trackable Label test print 45
5 - Managing Shipping Labels
Adding new addresses to Trackable Labels
address book 47
Editing the Trackable Labels sender address 47
Table of Contents
Pitney Bowes Operator Guide December 2019 iii

Locating missing parcels using Trackable
Labels 47
Creating a trackable label preset 48
Sendle and Shippit invoice or billing queries 48
6 - Printing on envelopes
Printing postage on envelopes 51
Checking the postage available for printing
envelopes 52
Refilling postage for your Envelope Printing
balance 52
Sending a Domestic Letter 53
Printing a future date 54
Omitting the date from Envelope Printing for
SendPro C model with PCN2H00 54
Entering weight manually when printing
postage on envelopes 55
Using the weighing platform when printing
postage on envelopes 55
Sealing envelopes 56
Sealing the envelope only, bypass all printing 57
Zeroing the scale 57
Getting a Australia Post refund for damaged or
incorrectly printed mail in Envelope Printing 57
Adding a graphic to your envelope in Envelope
Printing 58
Printing a graphic on your envelope without
printing postage 59
Printing only the date and time on your
envelope 59
7 - Presets
Creating presets 61
Selecting Presets 61
Renaming Presets 61
Deleting Presets 62
8 - Managing Printing on
Envelopes
Changing the default refill amounts for printing
postage 65
Uploading printing postage transactions 65
Clearing or resetting the number of mailpieces
sent 66
Performing Australia Postpostal inspections
for Envelope Printing 66
Performing postal rate updates or software
updates for Envelope Printing (2H30) 67
Viewing the total spent on printing postage 69
Viewing the Envelope Printing postage refill
history 69
Running postage printing account reports 69
Setting the postage printing account report
period 70
Setting low funds warning for printing postage 71
9 - View Print Reports
Printing a receipt when refilling postage for
Envelope Printing 73
Viewing the total spent on printing postage 73
Viewing the Envelope Printing postage refill
history 73
Printing a report for the number of mailpieces
sent 73
Printing a funds report for postage printing 74
10 - Mail Machine Maintenance
Printing a test pattern 77
Pitney Bowes Operator Guide December 2019 iv

Cleaning the print nozzles 77
Installing the ink cartridge 78
Cleaning the printhead 78
Cleaning the moistener brush and wick
assembly on the SendPro C Lite, SendPro C,
SendPro+ and SendPro C Auto models with
PCN 2H30 and 8H00 83
Filling the moistener tank on the SendPro C
Lite, SendPro C, SendPro+, models with PCN
2H30 or 8H00 86
Avoiding envelope sealing issues 87
Feeding envelopes 88
Moving your device 89
11 - Supplies
Supplies, ink cartridges, and options 93
12 - Machine Information
Australia Post requirements 97
Sections of the meter impression 98
Postal Security Device 98
Parts of the machine 99
Connections on the back of the machine 100
Setting up a wired network connection 100
Setting up a wireless (WiFi) network
connection 101
Connecting to a hidden Wi-Fi network 102
Deleting a Wi-Fi network 103
Checking your network connection 104
Checking the MAC address for wired and
wireless networks 105
Setting up a proxy server 107
Key in Postage 108
Specifications 108
13 - Safety
Lithium ion battery 111
Agency compliance information 111
Scale Safety 113
14 - Technical Support
Contacting Pitney Bowes 115
15 - Third party software
Third party software 117
Pitney Bowes Operator Guide December 2019 v

1 - Quick start guide
In this section
Navigating the Home screen on the SendPro C, SendPro+ 7
Creating a Sendle account 9
Creating a Shippit account 10
Creating and printing a trackable label 11
Printing postage on envelopes 13
Using accounts to charge back envelope printing costs 15
Creating an account for printing postage 15
Sending a Domestic Letter 16
Adding a graphic to your envelope in Envelope Printing 17
Using the weighing platform when printing postage on envelopes 18
Sealing envelopes 18
Sealing the envelope only, bypass all printing 19
Filling the moistener tank on the SendPro C Lite, SendPro C,
SendPro+, models with PCN 2H30 or 8H00 20
Installing the ink cartridge 20
Printing a test pattern 21
Supplies, ink cartridges, and options 22

Navigating the Home screen on the SendPro C,
SendPro+
The Home screen on the SendPro® C, SendPro®+ machine provides the starting point for creating
either a trackable shipping label or printing postage on an envelope.
For mailing envelopes, post cards, large letters and parcels, print postage by tapping (1) Envelope
Printing. For important large envelopes or packages using Sendle, start creating a shipping label by
tapping (2) Trackable Labels.
The application drawer (3) at the bottom of the screen provides access to a variety of applications to
support and enhance your SendPro C, SendPro+ device. For example, you can check your postage refill
history, download software update and even check your network connection (Check Network).
Note: The History & Reports application provides a history of the postage refill operations you have
performed for the Envelope Printing application.
Quick start guide
Pitney Bowes Operator Guide December 2019 7

Global Toolbar
The global toolbar located at the top of the Home screen appears at the top of every screen within the
Trackable Labels and Envelope Printing applications.
This toolbar allows you to view and change settings and defaults values for your machine and the
Trackable Labels and Envelope Printing applications.
(1) Back - Return to the previous screen.
(2) Home - Return to the Home screen from anywhere in Envelope Printing or Trackable Labels.
(3) Support - Search online content and get information on how to perform tasks using Trackable
Labels or Envelope Printing.
(4) Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents a
wireless connection.
(5) Settings - View or change your machine and application settings. For your machine, this
includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or
Ethernet connection information.
(6) Profile - Lock your SendPro C, SendPro+ device.
Quick start guide
Pitney Bowes Operator Guide December 2019 8

Creating a Sendle account
Complete these steps using your PC
1. Visit www.pitneybowes.com/au then select the Shipping drop down.
2. Click SendPro® + within the Outbound Shipping section.
3. Click Get my free account with Sendle.
4. Sendle will send you a verification email. Click on the Verify your email button.
5. You are now taken to the Dashboard screen in Sendle. Click on the Billing tab on the left side of
the screen. Complete the required fields.
6. You are then required to add your credit card details. Click on the Add a new card button.
7. Now click on the Settings tab on the left side of the screen. Within the Account tab, enter your
time zone. Click the Update Details button.
8. Still in the Settings menu, click Sender details, complete the form and tick the declaration for
dangerous goods. Click Save.
9. Now go to the Payment tab. Complete the Billing Contact fields. Confirm these fields by clicking
the Save billing contact button.
10. You have now completed the setup on your PC. The next part of the process needs to be
completed via your meter.
Complete these steps using your SendPro + device
1. Tap Trackable Labels on the Home screen.
2. Complete the names and email field.
3. Tap Continue.
4. You will now receive an email from Pitney Bowes which provides you with a four-digit verification
code. Enter the code and tap Verify.
5. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap
Accept.
6. To scroll through the different features of Sendle and Shippit, tap Next or tap Skip.
7. Tap the Sendle and Shippit button.
8. Tap the Sendle button then tap Continue.
9. Follow the on-screen prompts to complete the login process.
10. Tap Go to Dashboard to return to the home screen of Trackable Labels. You can now print
Sendle labels.
Quick start guide
Pitney Bowes Operator Guide December 2019 9

Creating a Shippit account
Complete these steps using your PC
1. Visit www.pitneybowes.com/au then select the Shipping drop down.
2. Click on SendPro® + within the Outbound Shipping section.
3. Click Get my free account with Shippit.
4. Complete the form then click Create Account.
5. Once you create your account you will receive an email from Pitney Bowes to complete your billing
details. Please be aware this email can take up to twenty-four hours to arrive.
6. Click on the link in the email instructions to log in to the Shippit website. Use the temporary email
address and password that is supplied within the email.
7. You now need to complete your billing details. Click the drop down arrow on the top right of the
screen and click Billing Details.
8. Now add your card details and confirm by clicking Update.
9. You now need to wait twenty-four hours before you can send Shippit labels via your SendPro +
device.
Complete these steps using your SendPro + device
1. Tap Trackable Labels on the Home screen
2. If you have already created a Sendle account, go to step 6. If not, complete the names and email
field. Tap Continue.
3. You will now receive an email from Pitney Bowes which provides you with a four-digit verification
code. Enter the code and tap Verify.
4. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap
Accept.
5. To scroll through the different features of Sendle and Shippit, tap Next or tap Skip.
6. Tap the Settings button on the top right of the Trackable Labels display.
7. Tap Carrier Integrations.
8. Tap Connect on the Shippit button.
9. Enter the original email address, (not the temporary email address), that you used to create your
Shippit account then tap Login.
10. Tap Go to Dashboard to return to the home screen of Trackable Labels. You can now print
Shippit labels.
Quick start guide
Pitney Bowes Operator Guide December 2019 10

Creating and printing a trackable label
1. Tap Trackable Labels on the Home screen.
2. Tap the SendPro + Sendle and Shippit button.
Quick start guide
Pitney Bowes Operator Guide December 2019 11

3. Enter the recipient address. You can manually enter the recipient information or select one from
the address book. If the address is a new address, tap the Save to address book radio button.
To select one from the address book, tap the Address icon in the top right corner of the screen as
shown here.
4. Tap Continue.
5. Tap a package type if you know the size and weight of your parcel. For example, Satchel, Carry-
on or Shoebox then tap Continue.
6. If you are not sure what package type to select, enter the weight of the box or envelope:
lPlace the box or envelope on the scale and the weight appears in the weight field. If you do not
have a scale, tap on the Parcel Weight field, enter the value using the keypad and then tap
Continue.
Quick start guide
Pitney Bowes Operator Guide December 2019 12

7. At the Choose Carrier screen you will see all the services that are available at that time. Tap the
desired courier service radio button then tap Continue.
8. Depending on the service you selected, you may be prompted to add additional details such as a
parcel description, customer reference, delivery instructions, the Authority to leave (ATL) tick box
and the pick-up date for your parcel. Once complete, tap Continue.
9. At the Review & Print screen, you’re shown the details of the label. You can edit the recipient
address at this point if necessary by tapping the edit icon.
10. Tap Print Label once you’re happy to proceed. Once you tap Print Label you will be charged and
the label will be printed.
11. The carrier screen reappears. You can now print another label.
Printing postage on envelopes
Tap Envelope Printing on the Home screen to open the Envelope Printing screen.
This screen is the starting point for printing postage on an envelope or tape. It also allows you to change
what you print on the envelope.
Quick start guide
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Within the mail screen you can:
1. View the balance of funds you have remaining in your meter.
2. Select an account by tapping Account (this option appears if your device has the account feature
enabled).
3. Tap Class to view the class and any extra services.
4. Tap the weight icon to view the weighing options (enter weight manually or using a scale).
5. Tap the date to view the date options.
6. View the total postage amount.
7. Preview or add graphics.
8. Tap Print Mode to access the Print mode screen. This provides you with different printing modes
such as adding graphics to your envelope or adding more postage. You can also choose to only
seal envelopes without printing any postage.
Quick start guide
Pitney Bowes Operator Guide December 2019 14

9. Tap on the option you want to select the mode.
lDate and Time Stamp
lGraphic Only
lPostage Printing - printing postage on an envelope is the default mode.
lSeal Only - bypass all printing.
Using accounts to charge back envelope printing costs
Envelope Printing uses a multi-level account structure.
You can use accounts to charge back postage to departments or clients and run reports showing how
you spent your postage over specific time periods.
If accounts are enabled on your machine you must select an account when applying postage to an
envelope.
1. Tap Envelope Printing.
2. Tap on Account on the left side of the screen to see a list of available accounts.
3. Tap on the account you want to use for your mail.
Creating an account for printing postage
Accounting is an optional feature. Contact your Pitney Bowes Sales Representative for information
about options and pricing.
1. Tap Envelope Printing
2. Tap Account on the left side of the screen. A list of all available accounts is displayed.
3. Tap the menu icon in the upper right corner of the screen:
4. Tap Manage Accounts.
5. Tap Create new account
Quick start guide
Pitney Bowes Operator Guide December 2019 15

6. For a new top level account, tap Create a new account and fill in the required account fields
(Account name and Code) and any optional fields you want.
lThe Code is a unique code that you must assign to identify each account, sub account, and sub
sub account. This helps you locate accounts more easily later.
l(Optional) Enter a Description of the account up to 150 characters.
l(Optional) To create a password for this account, tap in the Password field. Passwords are
case sensitive, can be alphanumeric, and must be four characters in length. You will need to
enter this password to edit or process mail against the account.
7. Tap Active for the Status.
8. When finished, tap anywhere on the screen, but outside of the fields. The Cancel and the OK
buttons appear at the bottom of the screen.
9. Tap OK to save. The name of the new account is displayed.
l(Optional) To create another account, tap Create New Account.
l(Optional) To add a sub account to the account you just created, tap Add a Sub Account to
this account.
lIf you do not need to create any more accounts, tap Continue.
10. Press the Back Arrow at the top of the screen to return to the account list.
Sending a Domestic Letter
1. Tap Envelope Printing on the Home screen.
2. If you have the accounting feature enabled on your machine:
a. Tap Account on the left side of the screen.
b. Select an account.
3. Tap Class.
4. Tap Start Over to display a list of all the available classes.
5. Tap Domestic Letter for a Domestic Letter mail envelope.
6. Tap Metered Letter Regular.
7. Select Small.
Quick start guide
Pitney Bowes Operator Guide December 2019 16

8. Tap Apply.
lWith a scale:
i. Place the envelope on the scale.
ii. The weight appears in the weight button on the screen.
lWithout a scale:
i. Tap the weight button.
ii. Enter the weight of the envelope.
iii. Tap Apply.
9. Place the envelope on the feed deck; the machine automatically feeds the envelope and prints the
postage.
Note: If you have previously printed any envelopes, you may get a message that transactions are
being uploaded. Once the upload completes, you see the message "Transaction upload status, Upload
success" with a tick box. Tap the tick box.
Adding a graphic to your envelope in Envelope Printing
The SendPro C, SendPro+ meter comes with a set of standard graphic images that you can add to your
envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos.
Examples include PLEASEOPENIMMEDIATELY, RECYCLE and Season's Greetings.
You can also add your own custom graphics to your SendPro C, SendPro+ meter.
Before you begin:
Weigh your envelope, select a class, and select any special services required.
1. Tap the Graphics icon on the Envelope Printing screen.
2. Select the graphic you want from the list of available graphics.
3. Tap Apply.
4. To verify that the envelope prints correctly, feed the envelope through the machine.
Quick start guide
Pitney Bowes Operator Guide December 2019 17

Using the weighing platform when printing postage on
envelopes
1. Tap Envelope Printing on the Home screen.
2. Tap the weight button.
3. Tap the Scale option button.
4. Place the envelope on the weighing platform. You must do this before the next step or else the
Apply button will remain inactive (grayed out).
5. Tap Apply.
6. Tap Class on the Envelope Printing screen.
7. Tap the class you want. If necessary, select Start Over to display all of the class options.
8. Select any special services required.
9. Tap Apply.
10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have,
feed the envelopes manually or the SendPro C will automatically feed the envelopes.
Sealing envelopes
This procedure describes how to seal envelopes whether you are printing postage on the envelopes or
only sealing the envelopes (no postage).
Quick start guide
Pitney Bowes Operator Guide December 2019 18

1. Check the level of sealant in the moistener tank and add more if required.
2. When feeding an envelope, be sure to slide the envelope flap under the edge of the feed deck, so
the moistener can wet the flap.
Note: If the moistener tank is full and your envelopes do not seal correctly, clean or replace the
moistener brush and wick.
Sealing the envelope only, bypass all printing
1. Tap Envelope Printing.
2. Tap Print Mode on the lower left side of the Envelope Printing mail screen. You may have to
swipe up on the screen to see this option.
3. Select Seal Only.
Quick start guide
Pitney Bowes Operator Guide December 2019 19

4. Tap Apply.
5. Place your envelope face up, flap down into the feeder. Be sure to slide the envelope flap under
the edge of the feed deck
Filling the moistener tank on the SendPro C Lite,
SendPro C, SendPro+, models with PCN 2H30 or 8H00
1. Check the level of sealing solution in your moistener tank.
2. Add enough Sealing solution to bring the sealant level up to the bottom of the fill hole. Do not
overfill your tank.
3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated.
Installing the ink cartridge
1. Tap the Settings (gear) icon in the global toolbar.
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap Install Ink.
4. Lift the cover. The ink cartridge moves to the front position.
5. Remove the ink cartridge, as shown on the label next to the cartridge holder.
6. Insert the new ink cartridge and close the cover. The cartridge repositions itself and the Envelope
Printer Maintenance screen re-displays.
7. Perform a print test to ensure you get a good test print pattern.
Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage
your meter.
Quick start guide
Pitney Bowes Operator Guide December 2019 20