Gilbarco Veeder-Root Encore S Enhanced FlexPay EMV... User manual

Encore® S Enhanced
FlexPay™ EMV® CRIND®
Start-up/Service Manual
MDE-4771H

Preliminary
Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.
Federal Communications Commission (FCC) Warning
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate this equipment.
Approvals
Trademarks
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):
Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx
02-037
G-SITE Printer (Epson) PA0307
02-025 Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-029 CRIND — G-SITE Mini Tower PA0301
02-030
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308
Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
05-001 Titan KXXY Series
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL):
UL File# Products listed with UL
MH1941 All Gilbarco pumps and dispensers that bear
the UL listing mark.
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
California Air Resources Board (CARB):
Executive Order # Product
G-70-52-AM Balance Vapor Recovery
G-70-150-AE VaporVac
Registered trademarks
CRIND®Making Things Better®
Dimension® Series MPD®
e-CRIND®Performer®
Eclipse®The Advantage® Series
Encore®Transac®
G-SITE®Transac® System 1000
Gilbarco®Trimline®
InfoScreen®TRIND®
Legacy®Va p o r Va c ®
Additional US and foreign trademarks pending.
Other brand or product names shown may be trademarks or registered trademarks of their respective holders.
Non-registered trademarks
Applause™ Media System G-SITE® Lite™SMART CRIND™
CIM™Highline™SMART Meter™
C-PAM™Horizon™SmartPad™
ECR™Insite360™Surge Management System™
EMC™MultiLine™Tank Monitor™
FlexPay™Optimum™ Series TCR™
G-CAT™PAM™ 1000 Titan™
Gilbert™Passport™Ultra-Hi™
G-SITE® Link™SMART Connect™ValueLine™
This document is subject to change without notice.
http://www.gilbarco.com
 2019 Gilbarco Inc. All Rights Reserved
Service mark
GOLDSM

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page i
Table of Contents
Table of Contents
1 – Introduction 1-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
System Site Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
2 – Important Safety Information 2-1
3 – Start-up and Configuration 3-1
Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Configuring Setup Menu and System Configuration Menu Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Bundle 5X.Y.ZZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Bundle 6X.7.21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Configuring FlexPay EMV CRIND to Support Esso™ Speedpass™ Tags (Gilbarco TRIND Option) . . . . . . . . . . 3-8
TRIND/Speedpass Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Configuring FlexPay EMV CRIND BIOS to Enable TRIND . . . . . . . . . . . . . . . . . . . 3-9
4 – Service 4-1
Replacing and Activating FlexPay EMV CRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Configuring/Activating FlexPay EMV CRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
FlexPay Maintenance Tool Advanced Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Setting up Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Loading Resources and Software into FlexPay EMV CRIND . . . . . . . . . . . . . . . . . 4-8
Troubleshooting Tamper Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
FlexPay EMV CRIND Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
FlexPay EMV CRIND Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
FlexPay Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
POS Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Pump Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
FlexPay TRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
MOC CRIND Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Appendix A – Diagnostic Screens A-1
Yellow Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Red Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Blue Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
Green Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2

Table of Contents
Page ii MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Appendix B – Troubleshooting EMV Card Reader B-1
EMV Card Reader Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C – Secured Socket Layer (SSL) Software License C-1
OpenSSL License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Original SSLeay License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Index Index-1

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 1-1
Overview Introduction
1 – Introduction
Overview
This manual provides start-up and service information for FlexPay™ EMV® CRIND®
components mounted on Encore® S Enhanced (units with an E-CIM™ bezel) FlexPay units. It
includes procedures for activation of the FlexPay EMV CRIND and the setting of all site
equipment configurable addresses.
The setup/configuration of the following equipment is described in this manual:
• FlexPay EMV CRIND Display
• FlexPay EMV CRIND Keypad
• FlexPay Card Reader
The equipment is part of a Local Area Network (LAN) that uses Ethernet® Transmission
Control Protocol/Internet Protocol (TCP/IP) addressing. Each piece of equipment must be
allocated an address based on the existing site LAN address structure.
The following are the additional pay at the pump equipment addresses that must be set during
installation:
The subnet mask for all LAN equipment must be set to 255.255.255.0.
Required Tools
CRIND Diagnostic Card (Q12534-170) is required to install the FlexPay EMV CRIND
components mounted on Encore S Enhanced (units with an E-CIM bezel) FlexPay units.
Related Documents
Document
Number Title GOLDSM Library
MDE-3804 Encore and Eclipse® Start-up/Service Manual • Encore and Eclipse
• Service Manual
MDE-3985 Encore Installation Manual • Encore and Eclipse
• Encore and Eclipse Installers
• Footprint & Elevation Library
MDE-5062 FlexPay Maintenance Tool for FlexPay/SPOT CRIND System • CRIND and TRIND®
•FlexPay EMV
MDE-5118 EMV Troubleshooting Guide for Canada • CRIND and TRIND
• Encore and Eclipse Installers
• Encore and Eclipse
•FlexPay EMV
• POS Peripheral Devices
MDE-5314 Insite360™ Remote Management Installation, Start-up, and
Service Manual
• FlexPay EPP and SCR
• FlexPay IV
MDE-5386 Hybrid Card Reader S (HCRS) Kit (M13940KXXX) Installation
Instructions
Encore and Eclipse
Equipment Address
FlexPay EMV
CRINDs
10.5.48.71, for pumping position # 1
10.5.48.103, for pumping position # 32

Introduction Abbreviations and Acronyms
Page 1-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Abbreviations and Acronyms
Term Description
ASC Authorized Service Contractor
BIOS Basic Input/Output System
CAT5 Category 5
CPU Central Processing Unit
CRIND Card Reader in Dispenser
DHCP Dynamic Host Configuration Protocol
E-CIM™Enhanced Customer Interface Module
EMV Europay®, MasterCard®, and Visa®
FCC Federal Communications Commission
GCM Gilbarco Contactless Module
GOLD Gilbarco® Online Documentation
HCR Hybrid Card Reader
HIP Hub Interface PCB
LAN Local Area Network
LED Light Emitting Diode
MOC Major Oil Company
NEC®National Electrical Code
NFPA®National Fire Protection Association
OSHA Occupational Safety and Health Administration
PCB Printed Circuit Board
PCBA Printed Circuit Board Assembly
PCN Pump Control Node
POS Point of Sale
PPN Product Part Number
SIP Serial Interface PCB
SPOT Secure PIN Pad for Outdoor Terminal
SSL Secured Socket Layer
STP Submersible Turbine Pump
TCP/IP Transmission Control Protocol/Internet Protocol
TCR™Tribrid Card Reader
TRIND Transmitter/Receiver in Dispenser
USB Universal Serial Bus

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 1-3
System Site Configuration Overview Introduction
System Site Configuration Overview
Figure 1-1 shows the components in the FlexPay EMV CRIND.
Figure 1-1: System Site Configuration
Ethernet TCP/IP or Two-wire
Encrypted Links
Universal Serial
Hub Interface PCB (HIP)
Point of Sale (POS)/CRIND Controller
FlexPay EMV CRIND Keypad
5.7” Color FlexPay CRIND Display
HCRS
Hengstler
®
Printer
Note: The FlexPay EMV CRIND has two Central Processing Units (CPUs). Two sets of the components shown in Figure 1-1 are present in
the dispenser - one set for each side.
Bus (USB) Link

Introduction System Site Configuration Overview
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MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 2-1
Important Safety Information
2 – Important Safety Information
Notes: 1) Save this Important Safety Information section
in a readily accessible location.
2) Although DEF is non-flammable, Diesel is
flammable. Therefore, for DEF cabinets that are
attached to Diesel dispensers, follow all the
notes in this section that pertain to flammable
fuels.
This section introduces the hazards and safety precautions
associated with installing, inspecting, maintaining or servicing
this product. Before performing any task on this product, read
this safety information and the applicable sections in this
manual, where additional hazards and safety precautions for
your task will be found. Fire, explosion, electrical shock or
pressure release could occur and cause death or serious injury,
if these safe service procedures are not followed.
Preliminary Precautions
You are working in a potentially dangerous environment of
flammable fuels, vapors, and high voltage or pressures. Only
trained or authorized individuals knowledgeable in the related
procedures should install, inspect, maintain or service this
equipment.
Emergency Total Electrical Shut-Off
The first and most important information you must know is how
to stop all fuel flow to the pump/dispenser and island. Locate
the switch or circuit breakers that shut off all power to all fueling
equipment, dispensing devices, and Submerged Turbine
Pumps (STPs).
The EMERGENCY STOP, ALL STOP, and
PUMP STOP buttons at the cashier’s station
WILL NOT shut off electrical power to the 
pump/dispenser. This means that even if you
activate these stops, fuel may continue to flow
uncontrolled.
You must use the TOTAL ELECTRICAL 
SHUT-OFF in the case of an emergency and not
the console’s ALL STOP and PUMP STOP or
similar keys.
!
WARNING
!
Total Electrical Shut-Off Before Access
Any procedure that requires access to electrical components or
the electronics of the dispenser requires total electrical shut off
of that unit. Understand the function and location of this switch
or circuit breaker before inspecting, installing, maintaining, or
servicing Gilbarco equipment.
Evacuating, Barricading and Shutting Off
Any procedure that requires access to the pump/dispenser or
STPs requires the following actions:
• An evacuation of all unauthorized persons and vehicles from
the work area
• Use of safety tape, cones or barricades at the affected unit(s)
• A total electrical shut-off of the affected unit(s)
Read the Manual
Read, understand and follow this manual and any other labels
or related materials supplied with this equipment. If you do not
understand a procedure, call Gilbarco Technical Assistance
Center (TAC) at 1-800-743-7501. It is imperative to your safety
and the safety of others to understand the procedures before
beginning work.
Follow the Regulations
Applicable information is available in National Fire Protection
Association (NFPA) 30A; Code for Motor Fuel Dispensing
Facilities and Repair Garages, NFPA 70; National Electrical
Code (NEC), Occupational Safety and Health Administration
(OSHA) regulations and federal, state, and local codes. All
these regulations must be followed. Failure to install, inspect,
maintain or service this equipment in accordance with these
codes, regulations and standards may lead to legal citations
with penalties or affect the safe use and operation of the
equipment.
Replacement Parts
Use only genuine Gilbarco replacement parts and retrofit kits on
your pump/dispenser. Using parts other than genuine Gilbarco
replacement parts could create a safety hazard and violate
local regulations.
Safety Symbols and Warning Words
This section provides important information about warning
symbols and boxes.
Alert Symbol
This safety alert symbol is used in this manual and on
warning labels to alert you to a precaution which must be
followed to prevent potential personal safety hazards. Obey
safety directives that follow this symbol to avoid possible injury
or death.
Signal Words
These signal words used in this manual and on warning labels
tell you the seriousness of particular safety hazards. The
precautions below must be followed to prevent death, injury or
damage to the equipment:
DANGER: Alerts you to a hazard or unsafe practice
which will result in death or serious injury.
WARNING: Alerts you to a hazard or unsafe practice
that could result in death or serious injury.
CAUTION with Alert symbol: Designates a hazard or
unsafe practice which may result in minor injury.
CAUTION without Alert symbol: Designates a hazard or
unsafe practice which may result in property or
equipment damage.
Working With Fuels and Electrical Energy
Prevent Explosions and Fires
Fuels and their vapors will explode or burn, if ignited. Spilled or
leaking fuels cause vapors. Even filling customer tanks will
cause potentially dangerous vapors in the vicinity of the
dispenser or island.
DEF is non-flammable. Therefore, explosion and fire safety
warnings do not apply to DEF fluid lines.
!
!
!

Page 2-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Important Safety Information
No Open Fire
Open flames from matches, lighters, welding torches or
other sources can ignite fuels and their vapors.
No Sparks - No Smoking
Sparks from starting vehicles, starting or using power tools,
burning cigarettes, cigars or pipes can also ignite fuels and their
vapors. Static electricity, including an electrostatic charge on
your body, can cause a spark sufficient to ignite fuel vapors.
Every time you get out of a vehicle, touch the metal of your
vehicle, to discharge any electrostatic charge before you
approach the dispenser island.
Working Alone
It is highly recommended that someone who is capable of
rendering first aid be present during servicing. Familiarize
yourself with Cardiopulmonary Resuscitation (CPR) methods, if
you work with or around high voltages. This information is
available from the American Red Cross. Always advise the
station personnel about where you will be working, and caution
them not to activate power while you are working on the
equipment. Use the OSHA Lockout/Tagout procedures. If you
are not familiar with this requirement, refer to this information in
the service manual and OSHA documentation.
Working With Electricity Safely
Ensure that you use safe and established practices in working
with electrical devices. Poorly wired devices may cause a fire,
explosion or electrical shock. Ensure that grounding
connections are properly made. Take care that sealing devices
and compounds are in place. Ensure that you do not pinch wires
when replacing covers. Follow OSHA Lockout/Tagout
requirements. Station employees and service contractors need
to understand and comply with this program completely to
ensure safety while the equipment is down.
Hazardous Materials
Some materials present inside electronic enclosures may
present a health hazard if not handled correctly. Ensure that you
clean hands after handling equipment. Do not place any
equipment in the mouth.
The pump/dispenser contains a chemical known to the
State of California to cause cancer.
WARNING
!
The pump/dispenser contains a chemical known to the
State of California to cause birth defects or other
reproductive harm.
WARNING
!
Gilbarco Veeder-Root encourages the recycling of
our products. Some products contain electronics,
batteries, or other materials that may require special
management practices depending on your location.
Please refer to your local, state, or country
regulations for these requirements.
In an Emergency
Inform Emergency Personnel
Compile the following information and inform emergency
personnel:
• Location of accident (for example, address, front/back of
building, and so on)
• Nature of accident (for example, possible heart attack, run
over by car, burns, and so on)
• Age of victim (for example, baby, teenager, middle-age,
elderly)
• Whether or not victim has received first aid (for example,
stopped bleeding by pressure, and so on)
• Whether or not a victim has vomited (for example, if
swallowed or inhaled something, and so on)
Gasoline/DEF ingested may cause
unconsciousness and burns to internal organs.
Do not induce vomiting. Keep airway open.
Oxygen may be needed at scene. Seek medical
advice immediately.
DEF generates ammonia gas at higher temperatures.
When opening enclosed panels, allow the unit to air out to
avoid breathing vapors.
If respiratory difficulties develop, move victim away from
source of exposure and into fresh air. If symptoms persist,
seek medical attention.
WARNING
!
WARNING
!
Gasoline inhaled may cause unconsciousness
and burns to lips, mouth and lungs.
Keep airway open.
Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled in eyes may cause burns to
eye tissue.
Irrigate eyes with water for approximately 
15 minutes.
Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled on skin may cause burns.
Wash area thoroughly with clear water.
Seek medical advice immediately.
WARNING
!
DEF is mildly corrosive. Avoid contact with eyes, skin, and
clothing. Ensure that eyewash stations and safety
showers are close to the work location. Seek medical
advice/recommended treatment if DEF spills into eyes.
WARNING
!
IMPORTANT: Oxygen may be needed at scene if gasoline has
been ingested or inhaled. Seek medical advice immediately.
Lockout/Tagout
Lockout/Tagout covers servicing and maintenance of machines
and equipment in which the unexpected energization or start-up
of the machine(s) or equipment or release of stored energy
could cause injury to employees or personnel. Lockout/Tagout
applies to all mechanical, hydraulic, chemical, or other energy,
but does not cover electrical hazards. Subpart S of 29 CFR Part
1910 - Electrical Hazards, 29 CFR Part 1910.333 contains
specific Lockout/Tagout provision for electrical hazards.

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 2-3
Important Safety Information
Hazards and Actions
WARNING
Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a
serious hazard.
Fire or explosion may result, causing serious injury or death.
Follow established emergency procedures.
DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.
!
Collision of a Vehicle with Unit Fire at Island Fuel Spill
The following actions are recommended regarding these hazards:
• Do not go near a fuel spill or allow anyone else in the area.
• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).
• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not
remove AC power and do not always stop product flow.
• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow
open flames, smoking or power tools in the area.
• Do not expose yourself to hazardous conditions such as fire, spilled fuel or exposed wiring.
• Call emergency numbers.

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Important Safety Information
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MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 3-1
Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) Start-up and Configuration
3 – Start-up and Configuration
This chapter describes the start-up and configuration procedure for the FlexPay EMV CRIND
display module.
Configuring CRIND IDs and CRIND Mode (CRIND
Diagnostic Mode)
The CRIND diagnostic mode is used to configure the CRIND IDs and CRIND Mode, and any
other peripheral devices connected to the dispenser.
• As an additional security measure, the FlexPay EMV CRIND keypad requires
that the Enter key be pressed after any number entry (in diagnostic mode only).
• Unlike previous versions of the CRIND software, the CRIND ID and CRIND Mode
must be configured independently on each side of the dispenser.
IMPORTANT INFORMATION
To enter the CRIND diagnostic mode and configure the CRIND IDs and CRIND Mode,
proceed as follows:
1Swipe the CRIND Diagnostic Card (Q12534-170) as shown in Figure 3-1.
Figure 3-1: CRIND Diagnostic Card
CRIND Diagnostic Card (Q12534-170)
Note: Ensure that the magnetic stripe is oriented to the
right as shown.
(i)
(ii)

Page 3-2 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Start-up and Configuration Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode)
The CRIND Diagnostic Startup Menu opens.
Figure 3-2: CRIND Diagnostic Startup Menu
2Press 1 > Enter. The Main Menu opens.
Figure 3-3: CRIND Diagnostic - Main Menu
3Press 1 > Enter. The CRIND Config screen opens.
Figure 3-4: CRIND Config Screen

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 3-3
Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) Start-up and Configuration
4Press 1 > Enter. The CRIND ID side 1 screen opens.
Figure 3-5: CRIND ID Configuration Screen
5Configure the CRIND ID for side 1 and press Enter to save the configured value and exit.
Note: To configure a two-digit CRIND ID, you must press Enter after entering each digit of
the CRIND ID. For example, to enter 12 as the CRIND ID, the key entries will be 1,
Enter,2,Enter.
6To configure the CRIND Mode, press 2 > Enter on the CRIND Config screen 
(see Figure 3-4 on page 3-2). The CRIND Mode screen opens.
Figure 3-6: CRIND Mode Screen
7Press 1 > Enter to set the CRIND Mode to MOC or press 2 > Enter to set the CRIND Mode
to Generic.
8Press Enter to save the configuration and exit.

Page 3-4 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Start-up and Configuration Configuring Setup Menu and System Configuration Menu Parameters
Configuring Setup Menu and System Configuration Menu
Parameters
To configure the Setup Menu and System Configuration Menu parameters, proceed as follows:
1Power up the FlexPay EMV CRIND and note the 8-digit Device Serial Number [Product Part
Number (PPN)], when the unit first powers up. The right-most six digits of the PPN is the
password for the Service Menu.
Note: Gilbarco recommends that Authorized Service Contractor (ASC) note down the PPN for
future reference. The PPN is also printed on the rear of the unit (see Figure 4-2

on page 4-2).
Figure 3-7: Powering up FlexPay EMV CRIND
2When the software package version numbers are shown, press 1 to enter setup.
Note: If the “<1> enter setup” option does not appear after 30 seconds to 1 minute, power
down the FlexPay EMV CRIND and power up the unit.
Figure 3-8: Software Packages Screen
<1> enter setup appears at start-up and
also when the FlexPay card reader
requires activation

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 3-5
Configuring Setup Menu and System Configuration Menu Parameters Start-up and Configuration
The Service Menu opens.
Figure 3-9: Service Menu
3Enter the right-most six digits of the PPN and press ENTER/OK. The Main Menu opens.
Figure 3-10: Service Menu - Main Menu
4Press 1 to enter the Setup Menu. Press 1 to configure the IP address to 
10.5.48.XX/255.255.255.0, where XX = 70 + the CRIND ID. Press ENTER again to save
changes and exit.
Figure 3-11: Setup Menu
5When the Service Menu is displayed, press 3 to enter the System Config Menu.

Page 3-6 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Start-up and Configuration Configuring Setup Menu and System Configuration Menu Parameters
Bundle 5X.Y.ZZ
To configure bundle 5X.Y.ZZ, proceed as follows:
Press 1 to set the contact card reader to “PANASONIC” (if not already set to “PANASONIC”).
To enable Contactless Card acceptance, press 2 to:
• Set Contactless Card Reader to “PANASONIC” (if not already set to “PANASONIC”), if
the contactless card reader connects to the Tribrid Card Reader (TCR).
• Set Contactless Card Reader to “OTI” (if not already set to “OTI”), if using the Gilbarco
Contactless Module (GCM) option.
Figure 3-12: System Config Menu for Bundle 5X.Y.ZZ
(i) (ii)
6Check if the correct printer port is selected [“COM3” if two-wire POS interface is used at the
site and “USB” if TCP/IP POS interface is used at the site].
7Press OK to save changes and exit.
8Press CANCEL to undo all the changes and exit.

MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019 Page 3-7
Configuring Setup Menu and System Configuration Menu Parameters Start-up and Configuration
Bundle 6X.7.21
To configure bundle 6X.7.21, proceed as follows:
To enable the Contact Card Reader, press 1 to:
• set “HCR2”, for Sankyo card reader.
If “PANASONIC” is selected, then change the option to HCR2. Otherwise the card reader
will fail showing a red-X card reader error.
• set “Omron” (not used in North America).
• set “None” (if no card reader).
To enable the Printer Port, press 2 to:
• set “USB”, for using Ethernet between the POS and dispenser for communication.
• set “COM3”, for using two-wire between the POS and dispenser for communication.
To enable the Contactless Card Reader, press 3 to:
• set “OTI”, for using GCM for Contactless.
• set “None”, if no GCM is installed.
To select the Mode, press 4 to:
• set “SPOT”, for using Ethernet between the POS and dispenser for communication.
• set “Diagnostics”, the SPOT Check or SPOT Dash Tool.
• set “CRIND BIOS”, for using two-wire between the POS and dispenser for
communication if you want to use the CRIND diagnostic card.
Figure 3-13: System Config Menu for Bundle 6X.7.21
9Press OK to save changes and exit.
10 Press CANCEL to undo all the changes and exit.

Start-up and Configuration
Page 3-8 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019
Configuring FlexPay EMV CRIND to Support Esso™
Speedpass™ Tags (Gilbarco TRIND Option)
Configuring FlexPay EMV CRIND to Support Esso™
Speedpass™ Tags (Gilbarco TRIND Option)
TRIND/Speedpass Installation Requirements
FlexPay EMV CRIND Basic Input/Output System (BIOS) V20.0.30 or higher and G-SITE®
V59.0.34 are required for operation in the Esso Speedpass environment.
The FlexPay EMV CRIND BIOS installed on either side must be V20.0.30 or higher. The
FlexPay EMV CRIND on each side must be connected and configured independently.
Ensure that the unit has TRIND hardware and readers installed as shown in Figure 3-14.
Figure 3-14: TRIND Setup