Ingenico iCT220, iCT250 User manual

Getting Started
The Chip Card Reader
01483 SUPERVISOR PASSWORD:
The default Supervisor Password is 01483. NB: You should change this password.
Set up the terminal in a convenient location.
Plug the power supply unit into a mains socket and
plug the power connector into the power socket on the
‘Magic Cable’ connector unit. Plug the telephone lead
into the BT socket and the IN socket on the ‘Magic
Cable’ connector unit.
Once the mains power is connected your terminal will
be powered on.
After a short initialisation process the main idle screen
will be displayed, the terminal is now ready to use.
Customer cards must be inserted as shown, with the
chip upwards. Push the card fully into the slot below
the keypad and follow the instructions on screen.
If you see a BAD READ message, check the card
orientation and try again. After three bad reads the
terminal will prompt you to swipe the card.
DO NOT remove the card until instructed to do so
by the terminal.
F1-F4 Keys: These four function keys enable you
to choose the options on screen and correspond
to the labels displayed on the screen.
MENU Key: To enter the application menus press
the key from the idle screen. Pressing the key
again moves to the next menu (if available).
Correction Keys: When entering numbers or
letters, the yellow key deletes one character
at a time, while the red key deletes the entire
line (this key also cancels transactions).
ENTER Key: The green key is used to confirm
anything that has been typed into the terminal.
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Quick Start Guide - iCT220

Chip And Transactions - Sale
Chip And Transactions - Refund
From the idle screen, insert the customers card
into the card reader. Enter the sale amount for the
transaction and press the green ENTER key.
OR
Press the MENU key, then select SALE (F4) and
insert the customer’s card into the card reader.
Enter the sale amount for the transaction and press
the green ENTER key.
For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE
THEIR PIN CODE
After the customer has entered their PIN and
pressed the green ENTER key, they will be
prompted to return the terminal to you.
The terminal will now dial out to the acquirer for
authoristation, if the transaction is authorised then
an Auth Code will be shown.
The terminal will print two receipts. The Merchant
Copy will be printed first, then once you press
the green ENTER key the Customer Copy will
be printed.
From the idle screen, press the MENU key, then
choose REFUND (F2). Enter the Supervisor
Password and press the green ENTER key. Now
insert the customers card into the card reader.
Enter the refund amount for the transaction and
press the green ENTER key.
The terminal will now dial out to the acquirer for
authoristation, if the refund is authorised then
REFUND ACCEPTED will be shown.
The terminal will print the Merchant Copy which the
customer must sign. Remove the card.
Check the signature on the Merchant Copy with
that on the card. If the signature is valid then
choose YES (F4), otherwise choose NO (F1).
The terminal will then print the Customer Copy.
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Mail Order Transactions - Sale
End Of Day Reports
Press the MENU key, then select MAILORDER (F1).
Choose either REFUND (F1) or SALE (F4).
When prompted type the customers card number
in and press the green ENTER key .
Enter the Expiry Date, the Start Date (if required),
the Issue Number (if required), pressing the green
ENTER key after each entry.
Enter the Card Security Code (CSC), the numbers
from the cardholders Postcode (GU7 1LG is 71),
and the numbers from the cardholders Address
(Flat 1, 28 High Street is 128), pressing the green
ENTER key after each entry. If you do not know
any of these then you can press the green ENTER
key without entering anything to bypass the check
when appropriate.
Enter the sale amount and press the green
ENTER key.
The terminal will dial out to gain authorisation, and
will prompt you to choose VOID (F1) or CONFIRM
(F4), the result of the CSC/AVS check is shown.
The terminal will print off the two receipts.
To access the reports menu press the menu key
twice, then REPORTS (F1).
Enter the Supervisor Password and press the
green ENTER key.
END OF DAY: One touch function that prints
both the Z REPORT and the BANKING report.
This MUST be done at the end of each day that
you trade.
BANKING: Indicates total value of transactions
that have been processed and shows that the
totals have been confirmed by the Acquirer.
X REPORT: Shows the breakdown of transactions
in different ways enabling you to check off against
individual receipts and the BANKING report.
Z REPORT: Exactly the same as the X REPORT,
except the (!) indicates that the Z REPORT
resets the totals ready for the next days trade.
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Changing The Tally Roll
The Chip Card Reader
Hold the terminal securely in one hand. With the
other hand, and by using two fingers, lift the printer
cover release as shown. Fully open the printer
cover and remove the old roll of paper.
Unstick the end of the new roll, leaving the end
free, hold the paper roll and carefully place into the
printer compartment.
Holding the free end of the paper and the terminal
as shown, close the printer cover and push firmly
until it locks.
While your terminal is displaying the idle screen,
press and hold the key to ensure that the
paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN
DO NOT FORCE THE PRINTER COVER
DUPLICATES: To print a duplicate of the last
transaction processed press the MENU key three
times, followed by DUPLICATE (F4).
REFERALS: If the terminal displays CALL AUTH
CENTRE or PLEASE WAIT with a telephone
number, then you must refer the transaction and
phone for authorisation for that card.
PIN TRIES EXCEEDED: If the terminal displays
this message then the cards PIN has been locked
by the cardholder. They must contact their card
issuer or use an ATM to unlock the PIN if they do
know the PIN.
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(Lines open 8am to 11pm Monday to Saturday, 10am to 5pm Sundays and 10am to 4pm public holidays)
GPO64
For Further Information
Global Payments 24 Hour Auth Centre: 0845 770 0600
Global Payments Tally Rolls: 0845 702 3344
Global Payments Terminal Helpdesk: 0845 702 3344