GLO Hyper+ UNIQ BLUE User manual

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
1
Product Description - Glo™ Hyper+ (G403, G403i, G403a, G404,
G404a)
Summary
Manufacturer Name:
Nicoventures Trading Ltd (part of British American Tobacco PLC.)
Address:
Globe House, 1 Water Street, London, WC2R 3LA
Phone Number: [phone]
Product Description:
Tobacco Heating Device
Product Name:
glo™ Hyper+/i-glo™ Hyper+/glo™ Hyper+ UNIQ
Model Number:
G403/G403i/G403a/G404/G404a
Product Category:
Rechargeable Tobacco Heating Product
Table of Contents
1 Introduction ....................................................................................................................................2
1.1 Scope.............................................................................................................................................2
1.2 Version control..............................................................................................................................2
2 Product Description .............................................................................................................................3
2.1 General Description ......................................................................................................................3
2.2 Operation......................................................................................................................................3
3 Design..............................................................................................................................................4
3.1 Internal components.....................................................................................................................4
3.2 Launch Colours (Hyper+)...............................................................................................................6
3.3 Launch Colours Hyper+ UNIQ (Bespoke) ......................................................................................7
3.4 Physical characteristics .................................................................................................................8
3.5 Battery...........................................................................................................................................8
3.6 Model G403i..................................................................................................................................8
3.7 Model G403a.................................................................................................................................9
3.8 Consumable design.......................................................................................................................9
4. Place of Manufacture........................................................................................................................10
5. Sales Package ....................................................................................................................................11
6. Applicable Project Names .................................................................................................................12
7. Standards applied .............................................................................................................................12
7.1 Patents ........................................................................................................................................12
7.2 List of applied standards.............................................................................................................12
7.3 Safety features............................................................................................................................12

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
2
1Introduction
1.1 Scope
High level technical document intended for initial engagement with regulators.
1.2 Version control
Revision Table
Version:
Created/Edited by:
Date:
Description of update:
1.0
Elizabeth Buckland
15th February 2021
Initial draft based on file “1.1.2
Glo Hyper+ (G402) - Product
Description V1.1”
Added details pertaining to
G403i
2.0
Elizabeth Buckland
23rd April 2021
Added GLN codes for the two
Nolato factories.
3.0
Elizabeth Buckland
17th June 2021
Added G403a for the Glo Hyper+
UNIQ
4.0
Adam Roach
7th December 2021
Added G403 for the Glo Hyper+
UNIQ (Bespoke)
5.0
Elizabeth Buckland
27th January 2022
Added G404/G404a models with
EVE cell. Also added GPS
coordinates for both factories.
Table 1.1 –Revision table

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
3
2 Product Description
2.1 General Description
The glo™ Hyper+ is a tobacco heating device which inductively heats rather than burns a consumable
rod of tobacco and is compatible with Demi-Slim size Neo™ consumables. As an upgrade from the
original glo™ Hyper, glo™ Hyper+ has an updated industrial design with factory-customisable side
panel and uses single-use, disposable, demi-slim size Neo™ consumables.
Figure 2.1 –(left) glo™ Hyper+ tobacco heater device, (middle) Neo™ demi-slim Consumable 20 pack,
(right) Neo™ demi-slim tobacco consumable
2.2 Operation
The consumable is inserted into the top device via a hole, with
the tobacco end of the consumable entering the device first.
The user presses and holds a single button on the front to
initiate the inductive heating of the consumable. The device
performs an initial pre-heating phase, indicated by LED lighting
and haptic vibration. When the pre-heating phase is complete,
the LED’s are fully lit, and a second vibration occurs. The device
is pre-loaded with 2 different heating profiles (standard and
boost). The user can choose to initiate either. These heating
profiles are initiated by holding the button for 3 seconds, or 5
seconds respectively.
The heater generates aerosol within the consumable
composed mainly of water, glycerine, nicotine, and flavour
designed to provide a consistent sensory experience.
The top end of the consumable protrudes from the device by
22mm through which the user can ‘puff’ on the consumable to

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
4
inhale the aerosol. The heating cycle ‘session’ delivers aerosol
over a period of around 4 minutes.
Once each session is complete, the LED’s will turn off and the
consumable must be removed from the device and disposed of
responsibly. A new consumable must be used for the next
session. One single charge delivers up to 20 sessions based on
back-to-back usage.
3Design
3.1 Internal components
Figure 3.1 –Exploded Diagram of the glo™ Hyper+ device. Note: G40xa only has one coil and heater
zone in item 2.

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
5
Figure 3.2 –Exploded Diagram of the glo™ Hyper+ UNIQ device. Note: The device is identical to glo™
Hyper+, with the exception of the decorative panel, which is replaceable for this device.
As displayed in figure 3.1, the device features:
•(3) A lithium-ion rechargeable cell to provide electrical power to the heater. In the G403,
G403a and G403i models, this is an N18650CP model cell from BAK. In the G404 and G404a
models this is an INR18650 33V model cell from EVE.
•(3) A printed circuit board assembly (PCBA) to control the cell and heater.
•(3) A chassis to mount the heater, PCB’S and battery.
•(2) A set of induction coils, with mild steel susceptor that is sealed into a tube. Note: G403a
only has one coil.
•(4) (6) (1) (5) A sleeve, side panel and top & bottom cap to provide the outer case.
•(7) A retention feature to hold the consumable securely within the device.
•Materials used for seals and plastics in (1), (2), (3) and (5) are different for model G403i.
•The glo Hyper+ UNIQ (Bespoke) device has a user customisable heater panel (6), as shown in
figure 3.2

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
6
3.2 Launch Colours (Hyper+)
The Hyper device is a range of factory customisable and user customisable tobacco heating devices.
The glo™ Hyper+is factory customisable only and launched with the below 4 core device/panel
colour combinations (market dependant):
Black/Ebony Black
White/Enamel White
Blue/Energetic Blue
Gold/Frosty Gold
Beyond the four core device/panel colour combinations, there are additional panel colours
(examples shown with the black sleeve):
Glassy
Black
Mahogany
Orange
Coral
Pearl
White
Volt
Yellow
Sky
Blue
Sakura
Pink
In total, there are more than 72 device/panel colour combinations for glo™ Hyper+.

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
7
3.3 Launch Colours Hyper+ UNIQ (Bespoke)
The Hyper+ UNIQ is a range of user customisable devices and launched with the following options.
In total, 4 device colours and 19 panels will be offered, with further being added to the range as
limited edition offerings and expansion to the core line over the life of the product. The panels can
be purchased as accessories and will come in a variety of colours and surface textures.
Both the Hyper+ and the Hyper+ UNIQ may come with a two-zone heating system (model G403) or a
single zone heating system (model G403a) –see section 3.7. The availability of each model varies
depending on market. The heating system is inbuilt at the factory and may not be modified by the
end user.

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
8
3.4 Physical characteristics
The glo™ Hyper+dimensions are displayed in Figure 3.2.
Figure 3.2 - Device dimensions in mm
The device measures 83x46x22mm approx. (HxWxD)
The device weighs 114g approx.
3.5 Battery
Both glo™ Hyper+ battery options have been tested and are compliant with IECEE, UL and UN38.3
internationally recognised safety and transportation standards for lithium-based batteries. A well
maintained, regularly used glo™ Hyper+ device should last at least 12 months. After repeated
charge/discharge cycles, lithium-ion batteries start to lose charge capacity. The battery is rated at
3.6V, 3350mAh, 12.06Wh for the cell within the G403 based models, and 3.6V, 3200mAh, 11.5Wh
for the G404 based models.
3.6 Model G403i
Model G403i will be used in Indonesia only. Model G403i is functionally identical to G403, however
the ABS plastics and silicone seals are changed to PEEK to improve durability with consumables that
include cloves (eugenol) as a flavouring agent.

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
9
3.7 Model G403a
Model G403a is a variant design that only has one heated zone. This means that the device has one
induction coil and some electrical components that were associated with the second zone have been
depopulated. It will also be marketed under the glo Hyper+ UNIQ branding but could have either a
fixed or removable heater panel (see section 3.3).
Figure 3.3 –G403a model showing single coil
3.8 Consumable design
When used as directed and intended the Neo™ consumables neither ignite nor burn. During operation
the glo™ Hyper+ heating mechanism ensures that the tobacco is not heated above 270 °C. At this
temperature the processed, reconstituted tobacco prevents combustion from occurring. Neo™
consumables content of water and glycerol allows low-temperature heating which results in the
emission of an aerosol fundamentally different from the smoke emitted from a cigar or cigarette when
it is used. The Neo™ is heated to produce heated tobacco vapour but no combustion occurs so there
is no smoke or ash.
The consumable is demi-slim sized, with a circumference of 21.1mm and Length of 75mm. It contains
a filter section (to provide filtration of the aerosol and cooling, with a capsule option on some products
for extra flavour) and a reconstituted tobacco section (with glycerol and flavour added to generate
the aerosol at lower temperatures).
Figure 3.4 –Consumable cross section view with measurements
Single induction coil
connecting at the top and
bottom terminals of the
PCBA

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
10
4. Place of Manufacture
Manufacturer
Nicoventures Trading Ltd (part of British American Tobacco PLC.)
Location:
China
Assembled by:
(Factory 1)
Nolato Mobile Comunications (Beijing) Co., Ltd.
Address:
(Factory 1)
402 Longsheng Industrial Park,
7 East Rongchang Road,
Beijing Development Area,
Beijing
100176
Global Location Number:
(Factory 1)
6929020307347
(Valid until: 19 April 2024)
GPS Coordinates:
(Factory 1)
39.785100, 116.518900
Assembled by:
(Factory 2)
Nolato Technology (Suzhou) Co., Ltd.
Address:
(Factory 2)
Building E Pingqian Industrial Park,
No. 46 Chunxing Road,
Xiangcheng District,
Suzhou,
Jiangsu Province
Global Location Number:
(Factory 2)
6929020308764
(Valid until: 20 April 2024)
GPS Coordinates:
(Factory 2)
31.451660, 120.533870
Quality Management
System:
ISO 9001:2015 Certification

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
11
5. Sales Package
The glo™ Hyper+device is sold in a ‘starter kit’ containing:
•glo™ Hyper+Device
•Starter kit packaging
•USB cable
(0.5m, Black)
•Cleaning brush
(0.1m, Stainless Steel/Plastic, Black)
•User guide
•Quick start guide
•Warning card (market specific)
•Warranty card
•AC adaptor
(Black) –may or may not be included
Figure 5.1: Starter Kit Contents (Hyper+)
The adaptor, warranty card, warning card, quick user guide and user guide are market specific.
Figure 5.2: Starter Kit Contents (Hyper+ UNIQ (Bespoke))

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
12
6. Applicable Project Names
Various project names have been used across the lifecycle of this product;
Project Name
Commercial Name
Project Number*
Bespoke
Glo Hyper+ UNIQ
097
Desperado/Single
Coil
Glo Hyper+ UNIQ
097
Hyper 3/Hyper
CMF3/CMF3
Glo™ Hyper +
097
Spirit
Glo™ Hyper
097
N-Spirit
Glo™ Hyper/Glo™ Hyper+ G402 model with cost reduced PCBA
N/A
Nico
Project name to interchangeably describe the induction
heating models with cost reduced PCBA (e.g. G202, G402)
N/A
Express
Glo™ Pro (model which shares approximately 50% of parts
with Glo Hyper and Glo Hyper+)
096
*Project numbers are used as a prefix in the part numbering system. A part number that begins 097
is specific to a Glo Hyper or Hyper+ product. A part number that begins 096 is a Glo Pro part number
and may be shared with Glo Hyper or Hyper+, where relevant.
7. Standards applied
7.1 Patents
glo™ Hyper+ has several active patents and patent applications in place.
7.2 List of applied standards
The glo™Hyper+ device has also been thoroughly safety tested by independent UKAS/CNAS
accredited testing laboratories to ISO/IEC 17025:2005; and ISO/IEC 17065:2012 to provide product
certification.
Device has been tested for EMC, Safety, Reach & RoHS and IP54.
For the full list of standards applied, please refer to complete list of standards in Technical Compliance
File/ Section 5.
Ref: Glo Hyper Technical File, Model G403 or G404.
7.3 Safety features
The following is a summary of the safety features demonstrated:
•The device remains safe after it is dropped
•There are no fire hazards in normal or misuse conditions
•The device remains safe after foreseeable cleaning activities
•The device cannot be accidentally activated
•The user cannot inadvertently access hot parts
•There are no electric shock hazards in foreseeable use

Product Name:
glo™Hyper+
Product Code:
G403/G403i/G403a/G404/G404a
Manufacturer:
Nicoventures Trading Ltd. (subsidiary of
British American Tobacco)
Date:
27th January 2022
Version:
5.0
Author:
Elizabeth Buckland
13
•The device is not liable to cause the battery to overheat leading to combustion or other
hazards
The device has been successfully tested to ensure it is compliant with all the appropriate safety and
electronic regulations in the country of sale.
- End of Document -