GOAL ZERO Sherpa 100AC User manual

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Make sure your Goal Zero Sherpa 100AC is fully charged before using or
storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.
Read all instructions and cautions carefully before use to avoid personal
injury or damage to the unit and any connected products
Observe all Input/Output connectors ratings: To avoid fire or electrical
shock hazard, observe all ratings on unit, and products you intend to
use; check manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do
not obstruct fan openings on unit. Inadequate ventilation may cause
damage to the unit. During storage do not stack anything on top of unit.
DO NOT operate in wet conditions: In order to avoid short circuits or
electric shock do not allow unit to get wet. Let unit dry completely
before using.
Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture
on a regular basis.
Shock or Fire Hazard: This Sherpa 100AC generates the same
potentially lethal AC power as a normal household wall outlet. Please
use it carefully just like using a normal AC outlet on the wall.
DO NOT insert foreign objects into outputs or ventilation holes.
Any manipulation to the unit or its components will void all warranties.
IMPORTANT SAFETY INSTRUCTIONS
CHARGE ME NOW
IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of
the voltages of the solar panels and do not exceed 22V. Individual solar panels,
or solar panels chained in series in excess of 22V cannot be used with the Goal
Zero Sherpa 100AC and can cause serious damage to the unit. For help on
chaining solar panels, call our Customer Solutions Center at 888-794-6250.

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Table of Contents
Get To Know Your Gear 2-3
Charging Your Sherpa 4
Using Your Sherpa 5-11
Troubleshooting 12-14
Technical Specifications 15
Français 16
Deutsch 30
Español 44

GET TO KNOW YOUR GEAR
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Qi Wireless Charging
Pad (5W max)
USB-A Ports
Each Port
5V, up to 2.4A
(12W max)
Interactive OLED
Display + Buttons
Real-time port
information and
product detail pages
AC Inverter
100W modified-
sine wave
(150W surge)
Bidirectional (input/
output) USB-C Power
Delivery Ports
5V/9V/12V/15V/20V,
up to 3A (60W each,
100W max)
8mm DC Input
For solar, AC, or 12V
charging (50W max)
(AC charger and 12V
charger sold separately)
Cable StorageCable Storage

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Included Cables:
Lightning®to USB-A
Micro-USB to USB-A
USB-C to USB-A
USB-C to USB-C

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CHARGE ME NOW: Plug in and charge up before first use. The Sherpa has
multiple inputs to choose from, 8mm DC for AC wall outlet and solar charging,
and USB-C Power Delivery (60W Max).
FROM USB: Using the included USB-C cable and one of the USB-C Power
Delivery (PD) ports on the Sherpa, plug into a USB port. We recommend using
at least a 2.4A charger for a full charge in about 9 hours. You can also plug
into a USB-C PD charger (up to 60W max) for a faster recharge.
*TECH TIP: Since USB-C PD ports are bidirectional, it’s possible to
charge in and charge out from the same port. In the Product Detail pages
of the Sherpa, you can select a default function (auto, input, output) for
each USB-C PD port.
FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and
charge up from the sun using the 8mm input. For the best solar charging
experience, we recommend the Nomad 28 Plus Solar Panel or higher.
FROM AC or 12V: Looking to charge up from AC wall outlet or 12V?
Accessories are available from GoalZero.com. Give our customer solutions
center a call for help at 888-794-6250.
CHARGING YOUR SHERPA
Sherpa 100AC
Power Bank
Nomad 28 Plus
Solar Panel
Wall Outlet Lights
Cameras
Phones, Tablets,
Laptops
HOW ITWORKS

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USING YOUR SHERPA
1. Time to Empty/Full – How long the Sherpa will last at its current
power draw or how long it will take to fully charge.
2. Power (Watts) In/Out – Longer arrows indicate the bigger power
draw. A blinking arrow indicates nearing power draw maximum.
3. Icons - Wireless charging, AC Inverter, Over Temperature
Warning
4. Battery Level
Main Page:
1. 3.
2. 4.
BUTTONS:
INTERACTIVE SCREENS:
Press once to turn the Sherpa on/off. Press and hold to reset the
Sherpa, watt-hour counter, and restore default settings of all ports.
Press once to view output screen. Press and hold to enable
product detail pages.
Select/Scroll through settings.
Turn Qi wireless charging on/off.
Turn AC port on/off.

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USING YOUR SHERPA
• The Output Page shows real-time information for each port,
including inputs and outputs.
• A solid bar indicates the port is functioning as an output.
A lined bar indicates the port is functioning as an input to
charge the Sherpa.
• Ports are listed from left to right.
• Total wattage for all outputs is listed at the bottom of
the screen.
*TECH TIP: If you have the Sherpa plugged into a high power
source to charge it, you might notice the max wattage
available increase.
Outputs Page:
Access by pressing
INTERACTIVE SCREENS:

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USING YOUR SHERPA
• A watt-hour output/input counter to monitor power consumption
between resets.
• Press and hold
• Real-time information on the 8mm input.
• Check this page when charging from solar to help with panel
alignment toward the sun.
Product Detail Pages:
Access by pressing and holding
Scroll through pages by pressing
INTERACTIVE SCREENS:
to reset the counter.

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USING YOUR SHERPA
• Shows output or input information for the bidirectional USB-C
Power Delivery ports.
• Customize the USB-C Power Delivery ports to specific
functions by pressing :
• AUTO: Default setting for both ports will automatically
detect if a device is plugged in for charging or if the port
is being used to charge the Sherpa.
• INPUT: This port will now only function as a way to
charge the Sherpa.
• OUTPUT: This port will now only function as a way to
charge other devices.
Product Detail Pages:
Access by pressing and holding
Scroll through pages by pressing
INTERACTIVE SCREENS:
• Real-time information for both USB-A ports.

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USING YOUR SHERPA
• Real-time information on the AC output.
• Customize the setting of the AC inverter by pressing
the :
• AUTO TIMEOUT: Default setting will shut the
AC inverter off after 5 minutes of inactivity to
save on power.
• NO TIMEOUT: Inverter will remain on until the
Sherpa is turned off, the battery is drained, or
AC button pressed.
Product Detail Pages:
Access by pressing and holding
Scroll through pages by pressing
INTERACTIVE SCREENS:

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USING YOUR SHERPA
Product Detail Pages:
Access by pressing and holding
Scroll through pages by pressing
INTERACTIVE SCREENS:
• Real-time information on the internal battery.
• Firmware and manufacturing date for the Sherpa.
• Detailed usage information for the Sherpa.

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USING YOUR SHERPA
We recommend using a USB-C to USB-C cable when recharging enabled
laptops. Since USB-C PD ports are bidirectional, meaning they can
function as an input to charge the Sherpa or an output to charge other
devices, plugging in a laptop may cause the Sherpa to try charging from
the laptop’s internal battery, rather than charging the laptop. To fix this,
select a default input or output setting from the USB-C PD Product Detail
Page or try reconnecting the laptop.
It is possible to recharge other devices while the Sherpa is being
charged. Plug the Sherpa into a power source and make sure it’s still
powered on, then plug the phone/laptop/tablet or other device into the
Sherpa. Make sure to watch the output levels on the ports to ensure the
Sherpa is pulling enough power to meet the power demands of what is
plugged in.
*TECH TIP: If TIME TO EMPTY is displayed on the screen, the
Sherpa will not have enough power to recharge. If TIME TO FULL
is displayed, the Sherpa is pulling enough power to charge what’s
plugged in and itself.
TIPS for LAPTOP CHARGING via USB-C PD:
PASSTHROUGH CHARGING:

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TROUBLESHOOTING
• The Sherpa can output 170W by utilizing all its ports at once.
If that draw is exceeded, the Sherpa will stop working and this
screen will be displayed.
*TECH TIP: If the Sherpa is charging from a high enough
power source, you can achieve a higher max output.
• To avoid this shutdown, monitor power usage on the Main Page
and Outputs Page and closely monitor what is being plugged in.
• The arrow on the Main Page indicating power out will begin to
blink if the Sherpa is nearing shutdown.
• This indicates an issue with a specific output on the Sherpa. To
correct this issue:
• Unplug the device from the Sherpa and check its technical
specifications to ensure it isn’t pulling too much power.
The FAIL warning will remain if the device plugged in is not
compatible.
• Turn the Sherpa off and on to reset the FAIL notice.
• If the FAIL notice continues, call Goal Zero’s customer
service at 888-794-6250.
• The remainder of the Sherpa ports will continue to work.
Drawing Too Much Power
Output Failure

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TROUBLESHOOTING
• The Sherpa is too hot and needs to cool down before it can be used
again.
• To avoid this shutdown, monitor the Main Page for the temperature
warning icon.
• When using the AC port, do not block the fan on the back of
the Sherpa.
• When charging, allow the Sherpa to have proper ventilation.
• Press and hold for 3 seconds to initiate reset.
• Continue holding for 8 seconds until the main page is shown.
• NOTE: this resets the Sherpa, watt-hour counter, and restores
default settings on all ports.
Overheating
Resetting the Sherpa

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TROUBLESHOOTING
• The Sherpa’s battery capacity has dropped to 2% and can no
longer provide power.
• Plug the Sherpa in and wait for it to reach at least 5%
charge before attempting to use.
Low Battery

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TECHNICAL SPECIFCATIONS
Charge times:
USB-C PD Source
(60W)
2.5 hrs
Wall charger
(45W)
3 hrs
USB-A (2.4A) 9 hrs
Nomad 14 14-28 hrs
Nomad 28 7-14 hrs
Boulder 50 4-8 hrs
Battery:
Cell chemistry Li-ion NMC
Cell type 18650 by LG chem
Single Cell Equivalent
Capacity
25600mAh @ 3.7V
Lifecycles Hundreds of Cycles
Shelf-life Charge every 3-6
months
Management
system
Charging and low-
battery protection
built-in
Sherpa 100AC
Ports:
Wireless Qi (output) 5W max
USB A ports (output) 5V, up to 2.4A (12W
max), regulated
USB-C PD ports
(input/output)
5V,9V,12V,15V,20V
up to 3A (60W each,
100W max), regulated
AC inverter US
(output)
110V, up to 0.9A
(100W max), 60Hz,
modified sine wave
AC inverter Int
(output)
220V, up to 0.45A
(100W max), 50Hz,
modified sine wave
Solar charging port
(input, 8mm diameter)
14-22V (50W max)
General
Chainable no
Weight 2.0 lbs (898 g)
Dimensions 7.5 x 1.0 x 5.68 in
(19.0 x 2.54 x 14.4
cm)
Operating usage
temp.
32-104F (0-40C)
Certs
Warranty 12 months
Be sure to activate your warranty at goalzero.com/warranty

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Avant de l'utiliser ou de le stocker, branchez votre Goal Zero Sherpa 100AC sur
une prise murale jusqu'à ce qu'il soit complètement chargé. Gardez votre Goal
Zero Sherpa 100AC branché lorsqu'il n'est pas utilisé.
Lisez toutes les consignes et mises en garde avec soin avant toute utilisation
pour éviter d'éventuelles blessures corporelles ou des dommages sérieux à
l'appareil ou tout autre appareil connecté
Respectez toutes les puissances nominales des connecteurs d'Entrée/Sortie
: Pour éviter tout risque d'incendie ou d'électrocution, observez toutes les
indications de puissance nominale sur l'unité et celles des produits que vous
souhaitez utiliser ; Vérifiez leurs manuels respectifs pour plus d'informations.
À utiliser dans un espace bien ventilé : Assurez une ventilation adéquate pendant
son utilisation et n'obstruez jamais les ouvertures du ventilateur de l'appareil. Une
ventilation inadéquate peut endommager l'appareil. Ne jamais empiler quoi que ce
soit sur l'appareil, lors de son stockage ou en cours d'utilisation.
NE PAS faire fonctionner dans des conditions humides : Afin d'éviter les courts-
circuits ou les chocs électriques, ne permettez pas à l'appareil de devenir mouillé.
Laissez l'appareil sécher complètement avant de l'utiliser à nouveau.
Gardez l'appareil propre et sec : Inspectez régulièrement l'appareil pour la saleté,
la poussière ou l'humidité.
Risque de choc ou d'incendie : Ce Sherpa 100AC génère la même puissance
électrique potentiellement mortelle qu'une prise murale domestique normale.
Utilisez-le avec autant de précaution que lors de l'utilisation d'une prise
secteur murale.
NE PAS insérer d'objets étrangers dans les sorties électriques ou les trous
de ventilation.
Toute manipulation sur l'unité ou ses composants annulera toutes les garanties.
CONSIGNES DE SÉCURITÉ IMPORTANTES
RECHARGEZ-MOI MAINTENANT
REMARQUE IMPORTANTE : Lors de la recharge grâce à l'énergie solaire de votre
Goal Zero Sherpa 100AC, gardez un œil sur les tensions des panneaux solaires et
à ne pas dépasser 22V. Les panneaux solaires individuels, ou panneaux solaires
enchaînés en série au-dessus de 22V ne peuvent pas être utilisés avec la Goal Zero
Sherpa 100AC et peuvent causer des dommages sérieux à l'appareil. Pour obtenir
de l'aide sur le chaînage des panneaux solaires, appelez notre Centre de Solutions
pour nos Clients au 888-794-6250.

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Station de recharge
sans fil Qi (5W max)
Ports USB-A
Chaque port
5V, jusqu'à 2,4A
(12W max)
Écran OLED +
Boutons Interactifs
Informations sur le port
en temps réel et pages
de détails du produit
Onduleur CA
de100W à onde
sinusoïdale
modifiée
(surtension
150W)
Ports d'alimentation
USB-C bidirectionnels
(entrée/sortie)
5V/9V/12V/15V/20V,
jusqu'à 3A (60W chacun,
100W max)
Entrée DC de 8 mm
Pour recharge solaire,
CA ou 12V (50W max)
(Chargeurs CA et 12V
vendus séparément)
Stockage
ducâble
Stockage
ducâble
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