GOAL ZERO Sherpa 100AC User manual

1

1
Make sure your Goal Zero Sherpa 100AC is fully charged before using or
storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.
Read all instructions and cautions carefully before use to avoid personal
injury or damage to the unit and any connected products
Observe all Input/Output connectors ratings: To avoid fire or electrical
shock hazard, observe all ratings on unit, and products you intend to
use; check manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do
not obstruct fan openings on unit. Inadequate ventilation may cause
damage to the unit. During storage do not stack anything on top of unit.
DO NOT operate in wet conditions: In order to avoid short circuits or
electric shock do not allow unit to get wet. Let unit dry completely
before using.
Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture
on a regular basis.
Shock or Fire Hazard: This Sherpa 100AC generates the same
potentially lethal AC power as a normal household wall outlet. Please
use it carefully just like using a normal AC outlet on the wall.
DO NOT insert foreign objects into outputs or ventilation holes.
Any manipulation to the unit or its components will void all warranties.
IMPORTANT SAFETY INSTRUCTIONS
CHARGE ME NOW
IMPORTANT NOTE: When solar rechargingyour Sherpa 100AC, take note of
the voltages of the solar panels and do not exceed 22V. Individual solar panels,
or solar panels chained in series in excess of 22V cannot be used with the Goal
Zero Sherpa 100AC and can cause serious damage to the unit. For help on
chaining solar panels, call our Customer Solutions Center at 888-794-6250.
Table of Contents
Get to Know Your Gear 2
Charge Before Use 4
Using the Sherpa 5
Frequently Asked Questions 6
Technical Specifications 7
Français 8
Deutsch 15
Español 22
Italiano 29
Portugués 36
日本語 43
Suomalainen 50
Nederlands 57
Svenska 64

1
Make sure your Goal Zero Sherpa 100AC is fully charged before using or
storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.
Read all instructions and cautions carefully before use to avoid personal
injury or damage to the unit and any connected products
Observe all Input/Output connectors ratings: To avoid fire or electrical
shock hazard, observe all ratings on unit, and products you intend to
use; check manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do
not obstruct fan openings on unit. Inadequate ventilation may cause
damage to the unit. During storage do not stack anything on top of unit.
DO NOT operate in wet conditions: In order to avoid short circuits or
electric shock do not allow unit to get wet. Let unit dry completely
before using.
Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture
on a regular basis.
Shock or Fire Hazard: This Sherpa 100AC generates the same
potentially lethal AC power as a normal household wall outlet. Please
use it carefully just like using a normal AC outlet on the wall.
DO NOT insert foreign objects into outputs or ventilation holes.
Any manipulation to the unit or its components will void all warranties.
IMPORTANT SAFETY INSTRUCTIONS
CHARGE ME NOW
IMPORTANT NOTE: When solar rechargingyour Sherpa 100AC, take note of
the voltages of the solar panels and do not exceed 22V. Individual solar panels,
or solar panels chained in series in excess of 22V cannot be used with the Goal
Zero Sherpa 100AC and can cause serious damage to the unit. For help on
chaining solar panels, call our Customer Solutions Center at 888-794-6250.
Table of Contents
Get to Know Your Gear 2
Charge Before Use 4
Using the Sherpa 5
Frequently Asked Questions 6
Technical Specifications 7
Français 8
Deutsch 15
Español 22
Italiano 29
Portugués 36
日本語 43
Suomalainen 50
Nederlands 57
Svenska 64

32
GET TO KNOW YOUR GEAR
FRONT BACK
Wireless Charging
(15W max) Fan
Included Cable:
USB-A Ports
Each Port 5V, up to
2.4A (12W max)
LCD Display Screen
Input/Ouput,
Battery %, Time to
Full/Empty
AC Inverter
100W modified-
sine wave
(150W surge)
Bidirectional (input/
output) USB-C Power
Delivery Ports
Input 60W max,
Output 100W max
8mm DC Input
For accessory Solar, AC, or
12V charging (60W max).
(AC charger and 12V
charger sold separately)
USB-C Input /Auto/Output
Selector switch for the
USB-C PD ports
USB-C to USB-C
39in (1 meter)

32
GET TO KNOW YOUR GEAR
FRONT BACK
Wireless Charging
(15W max) Fan
Included Cable:
USB-A Ports
Each Port 5V, up to
2.4A (12W max)
LCD Display Screen
Input/Ouput,
Battery %, Time to
Full/Empty
AC Inverter
100W modified-
sine wave
(150W surge)
Bidirectional (input/
output) USB-C Power
Delivery Ports
Input 60W max,
Output 100W max
8mm DC Input
For accessory Solar, AC, or
12V charging (60W max).
(AC charger and 12V
charger sold separately)
USB-C Input /Auto/Output
Selector switch for the
USB-C PD ports
USB-C to USB-C
39in (1 meter)

54
Turn on/off the display.
Turn wireless charging on/off. Button light is
white when wireless charging is turned on and
turns green when connection with device is made
and charging begins. Place your smartphone on
top of the device over the black charging square
to begin charging.
Turn on/off the USB-A ports.
Turn on/off AC port.
Slide switch on the back of the Sherpa to change
your USB-C ports between Input/Auto/Output.
Input means you are inputting power to your
Sherpa. Output means you are outputting power
from your Sherpa.
CHARGE ME NOW: Plug in and charge up before first use.
FROM USB: Plug into a USB-C port using the included USB-C cable and one
of the USB-C Power Delivery (PD) ports on the Sherpa. You can also purchase
one of our 65W USB-C chargers for a 2 hour recharge.
FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and
charge up from the sun using the 8mm input. For the best solar charging
performance, we recommend the Goal Zero Nomad 50 Solar Panel.
FROM AC or 12V: Utilize the 8mm port on the Sherpa 100AC with our
accessory 12V Car Charging Cable or the Sherpa Power Supply (sold
separately). Accessories are available from GoalZero.com. Give our customer
solutions center a call for help at 888-794-6250.
HOW ITWORKS
USING THE SHERPA
We recommend using a USB-C to USB-C cable when recharging enabled
laptops. Since USB-C PD ports are bidirectional, meaning they can
function as an input to charge the Sherpa or an output to charge other
devices, plugging in a laptop may cause the Sherpa to try charging from
the laptop’s internal battery, rather than charging the laptop. To fix this,
slide the selector switch on the back of the Sherpa to “OUTPUT”
The Sherpa can be charged and recharge other devices simultaneously.
Keep in mind that if you are outputting more power than you are
inputting you will drain the Sherpa battery and the device will turn off.
Plug the Sherpa into a power source and make sure it is still powered on,
then plug the phone/laptop/tablet or other device into the Sherpa.
TIPS for LAPTOP CHARGING via USB-C PD:
PASSTHROUGH CHARGING:
BUTTONS:
CHARGE BEFORE USE

54
Turn on/off the display.
Turn wireless charging on/off. Button light is
white when wireless charging is turned on and
turns green when connection with device is made
and charging begins. Place your smartphone on
top of the device over the black charging square
to begin charging.
Turn on/off the USB-A ports.
Turn on/off AC port.
Slide switch on the back of the Sherpa to change
your USB-C ports between Input/Auto/Output.
Input means you are inputting power to your
Sherpa. Output means you are outputting power
from your Sherpa.
CHARGE ME NOW: Plug in and charge up before first use.
FROM USB: Plug into a USB-C port using the included USB-C cable and one
of the USB-C Power Delivery (PD) ports on the Sherpa. You can also purchase
one of our 65W USB-C chargers for a 2 hour recharge.
FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and
charge up from the sun using the 8mm input. For the best solar charging
performance, we recommend the Goal Zero Nomad 50 Solar Panel.
FROM AC or 12V: Utilize the 8mm port on the Sherpa 100AC with our
accessory 12V Car Charging Cable or the Sherpa Power Supply (sold
separately). Accessories are available from GoalZero.com. Give our customer
solutions center a call for help at 888-794-6250.
HOW ITWORKS
USING THE SHERPA
We recommend using a USB-C to USB-C cable when recharging enabled
laptops. Since USB-C PD ports are bidirectional, meaning they can
function as an input to charge the Sherpa or an output to charge other
devices, plugging in a laptop may cause the Sherpa to try charging from
the laptop’s internal battery, rather than charging the laptop. To fix this,
slide the selector switch on the back of the Sherpa to “OUTPUT”
The Sherpa can be charged and recharge other devices simultaneously.
Keep in mind that if you are outputting more power than you are
inputting you will drain the Sherpa battery and the device will turn off.
Plug the Sherpa into a power source and make sure it is still powered on,
then plug the phone/laptop/tablet or other device into the Sherpa.
TIPS for LAPTOP CHARGING via USB-C PD:
PASSTHROUGH CHARGING:
BUTTONS:
CHARGE BEFORE USE

76
TECHNICAL SPECIFICATIONS
Charge times:
USB-C Source
(60W)
2 hrs
USB-A (2.4A) 9 hrs
Nomad 20 8-16 hrs
Nomad 50 4-8 hrs
Battery:
Cell chemistry Li-ion NMC
Cell type 18650 by LG chem
Single Cell Equivalent
Capacity
25600mAh @ 3.7V
Lifecycles Hundreds of Cycles
Shelf-life Charge every 3-6
months
Management
system
Charging and low-
battery protection
built-in
Sherpa 100AC
Ports:
Wireless (output) 15W max
USB A ports (output) 5V, up to 2.4A (12W
max), regulated
USB-C PD ports USB-C PD 1 Port:
Input/Output 5 - 20V,
up to 3.0A (60W max),
regulated
USB-C PD 2 Port:
Input 5 - 20V, up to
3.0A (60W max),
regulated
Output 5 - 20V, up
to 5.0A (100W max),
regulated
AC inverter US
(output)
110V, up to 0.9A
(100W max), 60Hz,
modified sine wave
AC inverter Int
(output)
220V, up to 0.45A
(100W max), 50Hz,
modified sine wave
Solar charging port
(input, 8mm diameter)
14-22V (60W max)
General
Chainable No
Weight 2.2 lbs (985 g)
Dimensions 7.69 x 1.02 x 5.51
in (19.53 x 2.59 x
13.99 cm)
Operating usage
temp.
32-104F (0-40C)
Certs
Warranty 2 years
Be sure to activate your warranty at
goalzero.com/warranty
Q: Why is my 100W USB-C port not outputting 100W?
A: Make sure that the cable and device you are using are both capable of 100W.
Use licensed and certified cables as some third party cables may not work.
Q: Why am I not getting 15W output with wireless charging?
A: The phone needs to be able to accept 15W wireless charging. It also
depends on how full the battery is. There will be some power loss in the
process. Make sure your phone is centered on the pad. Slightly adjusting your
phone on the pad may help increase charging capabilities. Additionally, cell
phone battery temperature could limit the wireless input.
Q: Why is the port light on my Sherpa device red?
A: An error has occurred in this case. Try to reset the port by pressing the
corresponding button on/off. If the problem persists, call our Customer
Solutions Center at 888-794-6250.
Q: Why is the USB-C port not charging my device?
A: Check to make sure the USB-C selector switch on the back of the Sherpa
is set to either Auto or Output. Move the switch to Output if it is in Auto and
not charging your device. If this does not fix the problem, check that the cable
you are using is the cable that was included with the device. If the problem
persists, call our Customer Solutions Center at 888-794-6250.
The length of your cable may affect wattage. When available, use the shortest
cable possible for the best recharge times. This is related to the efficiency
loss and the length of your cable.
By holding the display button for two seconds while the display is on, you can
put the device in blackout mode. This turns off all the lights while the ports
continue to output power. Turn blackout mode off by pressing any button.
PRO TIPS
FREQUENTLY ASKED QUESTIONS

76
TECHNICAL SPECIFICATIONS
Charge times:
USB-C Source
(60W)
2 hrs
USB-A (2.4A) 9 hrs
Nomad 20 8-16 hrs
Nomad 50 4-8 hrs
Battery:
Cell chemistry Li-ion NMC
Cell type 18650 by LG chem
Single Cell Equivalent
Capacity
25600mAh @ 3.7V
Lifecycles Hundreds of Cycles
Shelf-life Charge every 3-6
months
Management
system
Charging and low-
battery protection
built-in
Sherpa 100AC
Ports:
Wireless (output) 15W max
USB A ports (output) 5V, up to 2.4A (12W
max), regulated
USB-C PD ports USB-C PD 1 Port:
Input/Output 5 - 20V,
up to 3.0A (60W max),
regulated
USB-C PD 2 Port:
Input 5 - 20V, up to
3.0A (60W max),
regulated
Output 5 - 20V, up
to 5.0A (100W max),
regulated
AC inverter US
(output)
110V, up to 0.9A
(100W max), 60Hz,
modified sine wave
AC inverter Int
(output)
220V, up to 0.45A
(100W max), 50Hz,
modified sine wave
Solar charging port
(input, 8mm diameter)
14-22V (60W max)
General
Chainable No
Weight 2.2 lbs (985 g)
Dimensions 7.69 x 1.02 x 5.51
in (19.53 x 2.59 x
13.99 cm)
Operating usage
temp.
32-104F (0-40C)
Certs
Warranty 2 years
Be sure to activate your warranty at
goalzero.com/warranty
Q: Why is my 100W USB-C port not outputting 100W?
A: Make sure that the cable and device you are using are both capable of 100W.
Use licensed and certified cables as some third party cables may not work.
Q: Why am I not getting 15W output with wireless charging?
A: The phone needs to be able to accept 15W wireless charging. It also
depends on how full the battery is. There will be some power loss in the
process. Make sure your phone is centered on the pad. Slightly adjusting your
phone on the pad may help increase charging capabilities. Additionally, cell
phone battery temperature could limit the wireless input.
Q: Why is the port light on my Sherpa device red?
A: An error has occurred in this case. Try to reset the port by pressing the
corresponding button on/off. If the problem persists, call our Customer
Solutions Center at 888-794-6250.
Q: Why is the USB-C port not charging my device?
A: Check to make sure the USB-C selector switch on the back of the Sherpa
is set to either Auto or Output. Move the switch to Output if it is in Auto and
not charging your device. If this does not fix the problem, check that the cable
you are using is the cable that was included with the device. If the problem
persists, call our Customer Solutions Center at 888-794-6250.
The length of your cable may affect wattage. When available, use the shortest
cable possible for the best recharge times. This is related to the efficiency
loss and the length of your cable.
By holding the display button for two seconds while the display is on, you can
put the device in blackout mode. This turns off all the lights while the ports
continue to output power. Turn blackout mode off by pressing any button.
PRO TIPS
FREQUENTLY ASKED QUESTIONS