Grandstream Networks HandyTone ATA 486 User manual

Quick Start Guide
Recommendation: Using the ATA as a router
2. Help Centre
If you still have questions, please consult the sipgate help centre under:
http://www.sipgate.co.uk/faq
If you do not find your question answered in the help centre, contact our
support team at [email protected]
1. User manual
You will find a detailed guide for your ATA486 under:
www.grandstream.com/user_manuals/HandyTone-486UserManual.pdf
Error messages and problems
Problem: I lift the handset and hear nothing at all.
Answer: For connecting your telephone to the ATA please use only
the enclosed phone cable TAE for the RJ11 (Western) adapter for most
telephones (e.g. Siemens, AEG). A direct connection does not function by
normal RJ11-RJ11 cables, since the wiring differs.
Problem: I can no longer access the Internet.
Answer: Reboot your PC, DSL modem and the ATA. Make sure that you
saved the login data of your DSL Providers correctly in the ATA. You can
make a change of the login data at 192.168.2.1 in the Web configuration
menu. Please reboot the adapter after making changes. Some providers
lock your DSL account after repeated wrong logins, and you must wait a
while to try again. Enter the data with extreme care!
Problem: The ATA does not get an IP address.
Answer: Please take the handset off of your telephone and press the
button on top of your adapter. You will hear an announcement. Following
the announcement, please press keys „0“ and „2“ on your telephone. Your
IP address will be announced through your handset. If you should get a
set of zeros announced, the ATA cannot access an „external“ IP address.
Check whether your provider supports DHCP or if you are assigned a static
IP address. Change the settings accordingly in the Web configuration
menu of the adapter. Consider the difference between internal and ex-
ternal IP addresses: Your ATA has the same (internal) IP 192.168.2.1; the
external IP address always changes.
Problem: I can dial, but I hear no dial tone.
Answer: First reboot the DSL modem, and then reboot the ATA so it logs
in again to your provider.
Note: You can only make use of our free
email support if you use the ATA as a
router.
Problem: My broadband modem supports only USB ports and/or my PC
does not have an Ethernet card.
Answer: You need an adapter for USB on Ethernet in order to be able to
use your ATA. If your PC does not have an Ethernet card, you can buy a USB
for Ethernet converter, to connect your PC with the ATA and the broadband
connection.
Problem: I would like to operate a router and/or a W-LAN router behind
the ATA. The PCs attached there do not connect to the Internet anymore; I
can however use the ATA telephone.
Answer: Reboot your PCs call up the Web configuration menu of your
old router (not the ATA! Usually 192.168.0.1 and/or. 192.168.1.1). Deac-
tivate PPPoE and the DHCP function, so it no longer gives IP addresses.
Finally, reboot your router.
To minimize complications it is best
to use the sipgate as a router. To
connect the device to your DSL line,
attach it directly behind the modem.
If you would like to use your previous
router instead of the sipgate router
(e.g. in order to connect several PC’s),
attach the old router behind the ATA
device.
TIP!
1Get your password before connecting the router.
In order to access the web configuration of your ATA, you will need your SIP password. The SIP password
is NOT your password for logging in to www.sipgate.co.uk! You may find the SIP password after the
Login on www.sipgate.co.uk under „my account“, “Connection information“, „SIP password“. Copy and
paste the password from the website to an intermediate file like a text editor, in order to avoid mistakes
of letters and numbers, and/or in upper and lower case.
Only with DSL connection:
Have the login data of your Internet service provider (ISP) available since this information will also
have to be used in the set-up of your new router. Your provider should have given you the
ISP login data at the beginning of your contract.
3Configure the ATA for your DSL line
Open a Browser (e.g. Internet Explorer) on your PC and
enter the Internet address http://192.168.2.1, in order
to get to the Web configuration menu of the ATA. You will
start off from the login page of the adapter. Paste the SIP
password copied in step 1 into the intermediate file (i.e.
through the text editor) or enter it by hand and click on
„Login“.
Under the option „IP ADDRESS“, you should activate „dy-
namically assigned via DHCP or PPPoE“.
Under „account ID“ and „password“ enter the login data of
your DSL account. Note: Some providers lock your account
if you input of the wrong password! Proceed with extreme
care! After saving the login data, the ATA adapter must be
rebooted. To „Reboot“, click on the button at the lower end
of the Web configuration menu.
Using the ATA as a router
We recommend the use of the ATA as your
router. This offers a set of advantages, the
most important to you is that setting up
the ATA as a router
is a whole lot easier
than making it work
as a client in a net-
work. If you don’t
want to use the ATA
as a router, you can
operate it as a client behind another router
(e.g. behind a firm’s network). Please read
the Quick start Guide on the other side of
this flyer for more information.
2Attach the ATA adapter to your
Internet connection with the
enclosed white network cable.
You should attach the cable to
a 10 Mb-Ethernet port on your
DSL modem. The other end of
the cable, you must plug into
the WAN port on the back wall
of the ATA.
You may connect your PC
directly with the ATA device,
if this is the only device you
wish to connect to the Inter-
net. You may also use the ATA to
connect another network device
such as a hub, a switch, or an
old router. This has the benefit
of allowing multiple comput-
ers and devices to access each
other and the Internet.
Attach your analogue
telephone to the provided
TAE-RJ11 Adapter (1). The
associated socket on the ATA is
marked with “Phone“. Please
attach the power pack last.
Finally, plug in the power
cable.
Internet
DSL Modem
Your phone
Router and/or
computer
HandyTone Adapter
analog phone-port
as fallback option
1
3
Step by step:
Connect your telephone to the phone-port of
your adapter
Connect the LAN-port to the WAN-port
of your router, resp. computer.
Connect the WAN-port to your DSL-
Modem.
Please attach the power pack last.
1
2
3
4
Web configuration
Open an Internet browser (e.g. Microsoft Internet
Explorer or Opera) and enter into the address line
„http://192.168.2.1“. Press enter.
The HandyTone-486 adapter (ATA) of
sipgate has an adequate router built in.
The adapter is ideally suited for most
DSL connections and cable modems.
Note: Your PC must be restarted, so that it is able to connect to the net!
Since your computer switches over to the new DNS server only with a restart, you must
reboot to make the changes take effect („start“/“terminating“ / „new to start“).
Account data
Please enter the account
data for your Internet
Service Provider (ISP) with
extreme care.
123
4
2
8S9abcd

Other error messages and problems
Problem: I lift the handset and hear nothing at all.
Answer: For connecting your telephone to the ATA please use only
the enclosed phone cable TAE for the RJ11 (Western) adapter for most
telephones (e.g. Siemens, AEG). A direct connection does not function by
normal RJ11-RJ11 cables, since the wiring differs.
Problem: I hear only a fast busy signal.
Answer: Please take the handset off of your telephone and press the
button on your adapter. Following the announcement, please press the
keys „0“ and „2“ on your telephone. If you get a set of zeros announced
over the handset, then make sure that your router is set to distribute IP
addresses with DHCP. Please also make sure that your router or switch can
support speeds in excess of 10 Mbit/s over an Ethernet connection (some
old devices don’t support connections with 100 Mbit/s).
Problem: I hear only a fast busy signal, but the distribution of IP ad-
dresses seems to work. If I take the handset off and press the button on
the adapter and press keys „0“ and „2“, I get a IP address announced.
Answer: Please you make sure that you router has an active Internet
connection (by trying e.g. from your computer to go to an Internet site).
If this is the case, the references in the help box above and to the right
should help.
Problem: If I dial, it rings, but I cannot hear the other participant nor
can they hear me.
Answer: This is a configuration problem of your router. The box above
on the right contains further information to resolve this problem.
How you can eliminate these problems:
1. Activate the DMZ for the IP address of the telephone
The DMZ (Demilitarised zone) excludes a range of one or more IP addresses
from all Firewall settings. Usually you can find the option DMZ in the menu
of your router under “Firewall“, “Advanced Settings“, “WAN Settings“ or
2Applications/Gaming“. Switch the DMZ on and register the IP address of
your equipment. You may find out this address, by taking the handset off,
pressing the large button on the ATA, then dialling “0“ and “2“ on your
telephone. Listen for the IP address.
2. Switch off all packet filter and Firewall options
With some routing problems, the first step is sufficient. If not, try turning
off your active packet filters. Sometimes you must also change individual
settings like “package filters“, “hacker defence“, “IP filter“ or similar set-
tings “Firewalls“. Switch these options off.
3. Port forwarding
Arranging port forwarding for the following ports: port 5060/UDP (SIP
signalling), port 5004/UDP (RTP), port 10000/UDP (STUN).
4. UPnP
In case your router is UPNP (universal Plug and Play) supported, please try
turning this option on and/or off.
!It rings on the opposite end, however you
hear no voice when someone answers.
You can dial a number, but hear no ringing. As
soon as someone answers, the line discon-
nects.
Your fixed-net number is not reachable.
The phone you called continues to ring,
although you have already hung up.
You can dial but it doesn’t connect.
The connection is interrupted after 6 - 12
seconds.
Also typical for some of these problems: They
are not reproducible, but sometimes emerge
only after hours or days.
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Configuration of your network
Should the equipment not function once everything has been put
together or it has problems after some time, it is usually due to incorrect
routing and/or firewall configurations:
Further references to the network configuration may be found in the de-
tailed operating instructions of the ATA 486 at:
http://www.grandstream.com/user_manuals/HandyTone-486UserManual.pdf
or in the sipgate help centre at: http://www.sipgate.co.uk/faq/index.php
Problem: I can dial but I hear no dial tone.
Answer: This is a configuration problem of your router. The box above
on the right contains further information to resolve this problem.
Problem: I would like to access the Web configuration menu of the
adapter for further configurations settings, how do I get the password?
Answer: You may find the password on www.sipgate.co.uk under “my
account”, „connection information“ / „SIP password“.
Your problem still cannot be solved?
Quick Start Guide
Overview of the device functions
C
Button: After you have attached the power, the button
flashes for some seconds. Please do not interrupt this
procedure, only after the light turns solid red, are you
ready to use the adapter. If you are called and your
telephone rings, the light flashes.
3. Local area network: Used only
if the ATA functions as a router. The
white network cable attaches here
and connects with your PC and/or
other routers or switches. With the
ATA as a client, this port remains empty.
1. Telephone: Attach your analogue telephone
using the provided adapters TAE-RJ11.
5. Internet connection: After
you have attached all other
cables, attach the power pack
adapter to this socket.
4. Internet connection: This
port connects your modem to
your ATA router.
2. Telephone connection: You
can also make a call during a
power failure or an
interrupted
Internet
connection
over your
normal voice
grade telephone, by connecting the
equipment here with an analogue
phone line. Lieferumfang
Included in delivery
Network-cable to connect router
Power cable 220V with adapter
Adapter GrandStream HandyTone ATA 486
1
2
3
2When the adapter starts, the large button on the top flashes red for approximately 30-50
seconds. Your adapter is now operational. If you take your handset off, hear a dial tone
and the button on the adapter lights up and stays on.
You are now reachable through your sipgate direct-inward dialling and can select differ-
ent sipgate participants, and/or free o8oo-Numbers in England, Austria, and Germany. For
all other calls, you need credit in your sipgate.co.uk account. You may do this by logging
in with your login data under „account & billing“, and following the instructions.
Only in exceptions: The ATA as a Client
Note: You should follow the installation hints on this
page only if your ATA cannot start as a router for technical
reasons. This case is very rare (VPN function of your past
routers, routing by the provider only, modem has a router
integrated already).
Internet DSL Modem
your tele-
phone
Your Computer
Router
analogue plug as
fallback option
1Attach the adapter with the enclosed white network cable to your Internet
connection. Attach the cable on one end to a 10 a Mbit Ethernet port (e.g. at the
DSL modem or router), and on the other end to the rear wall of the adapter in the
WAN-port. Your router should be configured in such a way that it assigns an IP
address automatically to the adapter by DHCP.
Attach your old analogue telephone to the provided TAE adapter and put the
other end into the socket marked phone on the back of the Grandstream ATA-486.
Attach the power pack and connect any PCs, switches or routers with the ATA-
486. Use the provided power pack and a RJ45 network cable!
How to user the ATA as a client behind a router
Sometimes you have to set the ATA as a client behind a router even though we recommend the use of
the ATA as a router (see overleaf). If you your ATA must operate behind a router (e.g. within a company
network), it must be configured as a client. You will find the appropriate guidance on this page. Please
note that setting up the ATA as a router is a whole lot easier and we strongly recommend to do so.
Problems? Please note the next page!
3Configuration of your router
Most older routers are badly prepared for the new
possibilities of IP Telephony: Integrated Firewalls and
package filters block important ports and packets.
We recommend that you upgrade the firmware of
your router to the latest release. This is frequently an
English version.
For advice on how to update your router’s firmware,
please check the website of your router’s manufac-
turer. Please remember to reboot your router after you
upgrade your firmware.
2. Help Centre
If you still have questions, please consult the sipgate help centre
under:
http://www.sipgate.co.uk/faq
If you do not find your question answered in the help centre, con-
tact our support team at [email protected]
1. User manual
You will find a detailed guide for your ATA486 under:
http://www.sipgate.co.uk/img/usermanual_ata486_E.pdf
TIP!