Grandstream Networks GSC3620 User manual

Grandstream Networks, Inc.
GSC3620
FHD Infrared Weatherproof, Varifocal and Auto-Focus
Dome IP Camera
User Manual

GSC3620 Series User Manual
Version 1.0.5.3
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COPYRIGHT
©2021 Grandstream Networks, Inc. https://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
https://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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FCC Caution
U.S. FCC part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Canada Regulatory Information
CAN ICES-3 (B)/NMB-3(B)

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GNU GPL INFORMATION
GSC3620 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.

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Table of Contents
DOCUMENT PURPOSE .................................................................................................9
CHANGE LOG..............................................................................................................10
Firmware Version 1.0.5.3 ...................................................................................................................10
WELCOME ................................................................................................................... 11
PRODUCT OVERVIEW ................................................................................................12
Feature Highlights..............................................................................................................................12
GSC3620 Technical Specifications.....................................................................................................12
GETTING STARTED.....................................................................................................14
Equipment Packaging ........................................................................................................................14
Powering and Connecting the GSC3620 ............................................................................................15
Option A (Recommended) ..............................................................................................................15
Option B.........................................................................................................................................15
HARDWARE INSTALLATION ......................................................................................16
Mounting GSC3620............................................................................................................................16
GSC3620 APPLICATION SCENARIOS .......................................................................17
LAN without Internet...........................................................................................................................17
LAN with Internet ...............................................................................................................................18
Application Peripheral Connection......................................................................................................19
GSC3620 WEB GUI......................................................................................................20
UPnP .............................................................................................................................................20
GS Search......................................................................................................................................20
Web GUI Settings ..............................................................................................................................22
GSC3620 SETTINGS....................................................................................................24
Live View Page ..................................................................................................................................24
Vari-focal and Auto-Focus Settings .................................................................................................24
System Settings.................................................................................................................................25

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Date & Time Settings......................................................................................................................25
Network Settings ............................................................................................................................26
Access Settings..............................................................................................................................28
User Management ..........................................................................................................................31
Account .............................................................................................................................................33
Account 1 - 4 ..................................................................................................................................33
Phone Settings ..................................................................................................................................37
Phone Settings...............................................................................................................................37
Account [1-4] White List..................................................................................................................39
Video & Audio Settings.......................................................................................................................39
Video Settings ................................................................................................................................40
OSD Settings..................................................................................................................................41
CMOS Settings...............................................................................................................................42
Audio Settings ................................................................................................................................43
Privacy Masks ................................................................................................................................43
Alarm Settings ...................................................................................................................................44
Alarm Events Config.......................................................................................................................44
Alarm Config ..................................................................................................................................46
Alarm Schedule Settings.................................................................................................................46
Alarm Action Settings .....................................................................................................................47
Alarm Phone List ............................................................................................................................49
Email & FTP Settings .........................................................................................................................49
Email Settings ................................................................................................................................49
FTP & Center Storage ....................................................................................................................51
Maintenance Settings.........................................................................................................................51
Upgrade .........................................................................................................................................51
Reboot & Reset ..............................................................................................................................54
Debug Log......................................................................................................................................54
Data Maintenance ..........................................................................................................................55
Event Notification............................................................................................................................55
Certificates .....................................................................................................................................56
Status ................................................................................................................................................57
Account Status ...............................................................................................................................57
System Info ....................................................................................................................................58
Network Info ...................................................................................................................................59
EXPERIENCING THE GSC3620 ..................................................................................60

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Table of Tables
Table 1: GSC3620 Features in a Glance................................................................................................12
Table 2: GSC3620 Technical Specifications ...........................................................................................12
Table 3: Equipment Packaging – GSC3620............................................................................................14
Table 4: GSC3620 WEB GUI Sections...................................................................................................22
Table 5: Date & Time .............................................................................................................................26
Table 6: Basic Settings ..........................................................................................................................27
Table 7: Access Settings........................................................................................................................28
Table 8: User Management....................................................................................................................32
Table 9: SIP Account Basic & Advanced Settings ...................................................................................34
Table 10: Phone Settings.......................................................................................................................37
Table 11: White List................................................................................................................................39
Table 12: Video Settings ........................................................................................................................40
Table 13: OSD Settings .........................................................................................................................42
Table 14: CMOS Settings.......................................................................................................................42
Table 15: Audio Settings ........................................................................................................................43
Table 16: Alarm Events Config Settings..................................................................................................44
Table 17: Motion Detection ....................................................................................................................46
Table 18: Alarm Actions .........................................................................................................................48
Table 19: Alarm Phone List ....................................................................................................................49
Table 20: Email Settings - SMTP............................................................................................................50
Table 21: Picture Storage Settings.........................................................................................................51
Table 22: Upgrade .................................................................................................................................53
Table 23: Reset & Reboot......................................................................................................................54
Table 24 : Log Manager Settings............................................................................................................56
Table 25: System Info ............................................................................................................................59
Table 26: Network Info ...........................................................................................................................59
Table of Figures
Figure 1: GSC3620 Package Content ....................................................................................................14
Figure 2: RJ45 plug installation..............................................................................................................15
Figure 3: Mounting GSC3620 ................................................................................................................16
Figure 4: GSC3620 Working in LAN.......................................................................................................17
Figure 5: GSC3620 working with Internet...............................................................................................18
Figure 6: Application Peripheral Connection for GSC3620......................................................................19

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Figure 7: GS_Search tool ......................................................................................................................21
Figure 8: GSC3620 Login Page .............................................................................................................21
Figure 9: GSC3620 Web GUI ................................................................................................................22
Figure 10: Live View ..............................................................................................................................24
Figure 11: GSC3620 Zoom ....................................................................................................................24
Figure 12: GSC3620 Auto-Focus Settings..............................................................................................25
Figure 13: Date & Time Page.................................................................................................................26
Figure 14: Basic Settings Page..............................................................................................................27
Figure 15: Access Settings Page ...........................................................................................................28
Figure 16: MJPEG Authentication Mode.................................................................................................30
Figure 17: RTSP steam display using VLC.............................................................................................31
Figure 18: User Management Page .......................................................................................................32
Figure 19: Password Recovery Email ....................................................................................................32
Figure 20: SIP Account Settings Page....................................................................................................33
Figure 21: Phone Settings Page ............................................................................................................37
Figure 22: White List Page.....................................................................................................................39
Figure 23: Video Settings Page..............................................................................................................40
Figure 24: OSD Settings Page...............................................................................................................41
Figure 25: CMOS Settings Page............................................................................................................42
Figure 26: Audio Settings Page..............................................................................................................43
Figure 27: Privacy Masks Configuration Page........................................................................................43
Figure 28: Alarm Events Config page.....................................................................................................44
Figure 29: Region Config.......................................................................................................................45
Figure 30: Alarm Schedule.....................................................................................................................46
Figure 31: Edit Schedule........................................................................................................................47
Figure 32: Alarm Action..........................................................................................................................48
Figure 33: Edit Alarm Action...................................................................................................................48
Figure 34: Alarm Phone List...................................................................................................................49
Figure 35: Email Settings - SMTP Page.................................................................................................50
Figure 36: Picture Storage Settings........................................................................................................51
Figure 37: Upgrade Page.......................................................................................................................52
Figure 38: Reset & Reboot Page ...........................................................................................................54
Figure 39: Debug Log Page...................................................................................................................54
Figure 40: Data Maintenance Page........................................................................................................55
Figure 41: Log Manager Page ...............................................................................................................55
Figure 42: Upload Certificate files ..........................................................................................................56
Figure 43: Trusted CA Certificates .........................................................................................................57
Figure 44: Custom certificate .................................................................................................................57
Figure 45: Account Status Page.............................................................................................................58
Figure 46: System Info Page..................................................................................................................58
Figure 47: Network Info Page ................................................................................................................59

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DOCUMENT PURPOSE
This document describes how to configure the GSC3620 via web UI menu to fully manipulate device's
features. Please visit https://www.grandstream.com/support to download the latest “GSC3620 User
Manual”.
This guide covers following topics:
Product Overview
Getting Started
Hardware Installation
GSC3620 Web GUI
GSC3620 Settings
Experiencing the GSC3620

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CHANGE LOG
This section documents significant changes from previous versions of user manual for GSC3620 Series.
Only major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
Firmware Version 1.0.5.3
This is the initial version.

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WELCOME
Thank you for purchasing Grand stream’s GSC3620 FHD IP Dome Camera, the innovative powerful
weatherproof Vari-focal and Auto-Focus camera. The GSC3620 is a ceiling-mounted fixed dome IP camera
with a 3.6mm lens - making it an ideal device for wide-angle monitoring of nearby subjects in environments
such as banks, hotels, retail stores, offices, warehouses, and building entrances. GSC3620 supports motion
detection and smart infrared technology for white balance and exposure to monitor activity at night in
outdoor or dark enclosed spaces. The GSC3620 can be managed with GSURF Pro, Grandstream’s free
video management software, along with other ONVIF-compliant video management systems. It pairs with
Grandstream’s video phones and GSC3570 HD intercom and facility control station for active end-point
monitoring and facility control. By adding weatherproof capabilities, this is an ideal device for increasing
security and facility management in any indoor or outdoor area.
Designed for both indoor and outdoor environment, the GSC3620 IP Camera ensures ease of use,
integration, and deployment, with multilingual graphical user interface, provides powerful solution to
professional surveillance applications.
This manual will help you to learn how to operate and manage your GSC3620 FHD Infrared Weatherproof
Vari-focal and Auto-Focus, Dome Camera, and make the best use of it.

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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GSC3620:
Table 1: GSC3620 Features in a Glance
GSC3620 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages, and upgrade/provisioning settings for GSC3620.
Table 2: GSC3620 Technical Specifications
Network Protocol
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS
(A record, SRV, NAPTR), DHCP, SSH, TFTP, NTP, STUN, LLDP-MED,
TLS, SRTP
Image Sensor Resolution
1/2.7” CMOS Sensor, 2 megapixels (2MP), 1920(H)x1080(V) resolution
Video Compression
H.264/H.265/JPEG/MJPEG
Supported Maximum Video
Resolution
Primary Stream: 1920x1080; 1280x960; 1280x720
Secondary Stream: 1280x720; 704x576; 640x480; 352x288; 320x240
Video Output
Network
Audio
Line-In: 1 x 3.5mm, 1-50mVpp;
Line-Out: 1 x 3.5mm, 560Ω, 4.0Vpp
Scanning System
Progressive
GSC3620
Motion detection
Vari-focal and Auto-Focus
Smart infrared technology for optimal white balance and exposure
Built-in PoE to power the device and provide a network connection
Alert notifications via outbound voice or video call & email screenshot
IP67-level weatherproof capability
Primary stream 1920x1080 and Secondary stream 640x480
SIP/VoIP support for video and audio streaming to endpoints (external
microphone required)

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Image Configuration
Saturation, Brightness, Contrast, Sharpness, White Balance
Focal Length
2.8mm - 12mm Vari-Focal, Electronic Auto-Focus
Infrared LED
42μ x 2, up to 25M, Auto Control
Ethernet
One RJ-45 (10/100Base-T) Port with PoE
ONVIF
Yes, Profile S
Day/Night
Color/ Black &White (IR-CUT)
Motion Detection
Supported
Language Supported
Multi-Language
Privacy Mask
4 Rectangular Zones
Weatherproof Grade
Metal, IP67-level weatherproof capability
Power
DC12V±10%,1A (Power Adapter NOT Included)
PoE: Support IEEE 802.3af
Temperature / Humidity
-20 °C ~ 60 °C, RH95% Max
Weight and Dimensions
Unit: 714g, Dimension: 128 x 108 (LxH) mm;
Package Weigh: 900g
Compliance
FCC, CE, RCM, IC

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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the GSC3620.
Equipment Packaging
Table 3: Equipment Packaging – GSC3620
Figure 1: GSC3620 Package Content
Note:
Check the package before installation. If you find anything missing, contact your system administrator.
GSC3620
1x GSC3620 Main Case.
1x Drill Template
2x Hex Keys
1x Waterproof RJ45 Socket (5 pieces)
3x Wall Anchors and Screws
1x Quick Installation Guide.

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Powering and Connecting the GSC3620
The GSC3620 can be powered either using the right PSU (DC12V, 1A) or using a PoE switch, please refer
to illustration below to do the wiring and connect the waterproof RJ45 socket:
Option A (Recommended)
1. Based on T-568B (see diagram below) to install the RJ45 plug, tighten the connector using the
provided waterproof socket.
2. Connect other end of the cable into a switch supporting Power over Ethernet.
Figure 2: RJ45 plug installation
Option B
1. Wire the cable and connect it to a network switch as in the figure above.
2. Connect a 12VDC, 1A (minimum) Power Adapter (not provided) to the power socket of the
GSC3620 tail cable. Make sure the polarity “+” (center) and “-” (outside) are correctly connected.

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HARDWARE INSTALLATION
Mounting GSC3620
Step 1: Use supplied drill template to drill holes at ceiling. Select appropriate anchors or screws based on
ceiling material.
Step 2: Remove the top cover of the camera by
turning it counterclockwise as shown in the figure
below. Refer to the arrow and small notch on the
machine body as shown below to align the machine
cover.
Step 3: Place the cable into the groove of camera
cover, mount the cover into ceiling using provided
screws as shown in below diagram. Leave the
connectors of cable dangling outside the cover.
Step 4: Hold the body of camera and align to the
notch as shown in the diagram, then push the body
of camera into the cover of camera already
mounted at the ceiling.
Figure 3: Mounting GSC3620

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GSC3620 APPLICATION SCENARIOS
GSC3620 is very versatile infrared IP Camera, it can be used in a lot of scenarios.
LAN without Internet
For multi-room or a bigger space, multiple GSC3620 might be required. User can establish a local area
network using PoE switch.
If remote access required, a router with internet access may add in.
Equipment List:
1. Several GSC3620
2. Ethernet cables
3. Switch (Static IP required to configure to IP Cameras)
4. PoE Switch (Optional, better solution)
Note: If remote access to the cameras required to view the LIVE video stream, then broadband
Internet is required, and more equipment required:
5. Router (if DHCP configured than static IP is not required although still recommended)
6. iPhone or Android phone. (Application like “IP Cam Viewer”)
Figure 4: GSC3620 Working in LAN

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LAN with Internet
For multi-room or a bigger space, with Internet access and local video recording required, following list is
recommended:
Equipment List:
1. Several GSC3620
2. Ethernet cables
3. Switch (PoE Switch recommended)
4. Router
5. Broadband Internet Access (FiOS, Cable or DSL)
6. iPhone or Android phone. (Application like “IP Cam Viewer”)
7. VMS GSurf_Pro Remote Access (Optional)
Figure 5: GSC3620 working with Internet

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Application Peripheral Connection
Below is the illustration of GSC3620 peripheral
connections for related application.
Figure 6: Application Peripheral Connection for GSC3620
Audio Output and Input using 3.5mm interface must match below parameters:
Audio Output
3.5mm Line-Out, 560Ω, 4.0Vpp
Audio Input
3.5mm Line-In, 1-50mVpp
Grandstream Audio & Video Phones (GXP21xx, GRP2600 & GXV33xx) can work with GSC3620 via
either Peer IP (LAN) or SIP extension (WAN). Peer to Peer (or Direct IP) works only at LAN using static
IP; SIP extension requires related SIP server/proxy provided and configured.
Grandstream Audio & Video Phones
GXP21xx | GRP2600 | GXV33xx series
(Audio_In)
Ceiling Speaker
External Microphone
Two-way
Audio & Video
via Network
GXV3500 Decoder
Remote Peering
Siren

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GSC3620 WEB GUI
Note the below requirement to access/configure the GSC3620:
Internet Browser like Firefox, Chrome, Microsoft Internet Explorer.
DHCP server enabled on the network.
Two ways exist for Windows user to get access to the GSC3620:
UPnP
By default, the GSC3620 has the UPnP feature turned ON. For customers using Windows network with
UPnP turned on (most SOHO routers support UPnP), it is easy to access the GSC3620:
1. Find the “Network” icon on the windows Desktop.
2. Click the icon to get into the “Network”, the GSC3620s will list as “Other Devices” shown. Refresh the
pages if nothing displayed. Otherwise, the UPnP may not be active in the network.
3. Click on the displayed icon of related GSC3620, the default browser (e.g.: Internet Explorer, Firefox,
or Chrome) will open and connect directly to the login webpage.
GS Search
Double check the requirements then follow the below steps to access the GSC3620 WEB configuration
page:
1. Download and install GS_Search tool from the link below:
https://www.grandstream.com/products/tools/surveillance/GS_Search.zip
2. Run the Grandstream GS_Search tool.
3. Click on button to start device detection.
4. The detected devices will appear in the output field as below.