Grandstream Networks HT818 User manual

Grandstream Networks, Inc.
HT818
Analog Telephone Adaptor
User Guide

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HT818 User Guide
Version 1.0.10.6
COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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HT818 User Guide
Version 1.0.10.6
GNU GPL INFORMATION
The firmware for the HT818 contains third-party software licensed under the GNU General Public License
(GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General
Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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HT818 User Guide
Version 1.0.10.6
Table of Content
DOCUMENT PURPOSE .................................................................................................7
CHANGE LOG................................................................................................................8
Firmware Version 1.0.10.6 .....................................................................................................................8
Firmware Version 1.0.9.3 .......................................................................................................................8
Firmware Version 1.0.8.7 .......................................................................................................................8
Firmware Version 1.0.5.18 .....................................................................................................................8
Firmware Version 1.0.0.5 .......................................................................................................................8
GUI INTERFACE EXAMPLES........................................................................................9
WELCOME ...................................................................................................................10
PRODUCT OVERVIEW ................................................................................................ 11
Feature Highlights................................................................................................................................11
HT818 Technical Specifications ...........................................................................................................12
GETTING STARTED.....................................................................................................14
Equipment Packaging ..........................................................................................................................14
HT818 Ports Description......................................................................................................................14
Connecting HT818 ...............................................................................................................................15
Scenario 1: Connecting the HT818 using WAN Port....................................................................15
Scenario 2: Connecting the HT818 using LAN Port .....................................................................15
HT818 LEDs Pattern............................................................................................................................16
CONFIGURATION GUIDE ............................................................................................18
Obtain HT818 IP Address via Connected Analogue Phone ................................................................18
Understanding HT818 Interactive Voice Prompt Response Menu ......................................................18
Configuration via Web Browser ...........................................................................................................20
Accessing the Web UI ..................................................................................................................20
Web UI Access Level Management..............................................................................................21

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HT818 User Guide
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Saving the Configuration Changes...............................................................................................22
Changing Admin Level Password.................................................................................................22
Changing User Level Password ...................................................................................................22
Changing Viewer Password..........................................................................................................23
Changing HTTP Web Port ............................................................................................................23
Configuring HT818 through Voice Prompts .........................................................................................23
Register a SIP Account ........................................................................................................................25
Rebooting HT818 from Remote...........................................................................................................27
CALL FEATURES.........................................................................................................28
CALL OPERATIONS ....................................................................................................30
Placing a Phone Call............................................................................................................................30
Direct IP Calls ......................................................................................................................................30
Call Hold ..............................................................................................................................................31
Call Waiting..........................................................................................................................................31
Call Transfer.........................................................................................................................................31
Blind Transfer................................................................................................................................31
Attended Transfer .........................................................................................................................31
3-Way conferencing .............................................................................................................................32
Call Return ...........................................................................................................................................32
Voice Mail.............................................................................................................................................32
VM Notification..............................................................................................................................32
Accessing VM ...............................................................................................................................33
Flash Digit Control ...............................................................................................................................33
NAT Settings ................................................................................................................34
DTMF Methods ............................................................................................................35
Preferred Vocoder (Codec)..................................................................................................................35
UPGRADING AND PROVISIONING ............................................................................36
Firmware Upgrade procedure..............................................................................................................36

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HT818 User Guide
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Upgrading via Local Directory..............................................................................................................37
Upgrading via Local TFTP/HTTP Servers ...........................................................................................37
Firmware and Configuration File Prefix and Postfix ............................................................................37
Managing Firmware and Configuration File Download........................................................................38
Configuration File Download................................................................................................................38
RESTORE FACTORY DEFAULT SETTINGS ...............................................................39
Using the Reset Button ........................................................................................................................39
Using the IVR Command .....................................................................................................................39
Reset from Web Interface (Reset Type) ..............................................................................................40
EXPERIENCING HT818 ............................................................................................... 41

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HT818 User Guide
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Table of Tables
Table 1: HT818 Features at a Glance .........................................................................................................11
Table 2: HT818 Technical Specifications ....................................................................................................12
Table 3: Definition of the HT818 Connectors ..............................................................................................15
Table 4: HT818 LEDs Pattern Description ..................................................................................................16
Table 5: Voice Prompt Menu .......................................................................................................................18
Table 6: HT818 Call Features .....................................................................................................................28
Table 7: MAC Address Key Mapping ..........................................................................................................39
Table of Figures
Figure 1: HT818 Package Contents............................................................................................................14
Figure 2: HT818 Back Panel .......................................................................................................................14
Figure 3: Connecting the HT818 .................................................................................................................16
Figure 4: HT818 LEDs Pattern....................................................................................................................16
Figure 5: Admin Level Password ................................................................................................................22
Figure 6: User Level Password ...................................................................................................................22
Figure 7: Viewer Level Password................................................................................................................23
Figure 8: Web HTTP Port............................................................................................................................23
Figure 9: SIP Profiles Settings ....................................................................................................................26
Figure 10: SIP Accounts settings ................................................................................................................26
Figure 11: Accounts Status .........................................................................................................................27
Figure 12: Firmware Upgrade Page............................................................................................................36

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HT818 User Guide
Version 1.0.10.6
DOCUMENT PURPOSE
This document describes the basic concept and tasks necessary to use and configure your HT818. It covers
also the topic of connecting and configuring the HT818, making basic operations and the call features.
Please visit http://www.grandstream.com/support to download the latest “HT818 Administration Guide” to
have more visibility about the configurable settings of your Handy Tone.
This guide covers following topics:
•Product overview
•Getting started
•Configuration guide
•Call features
•Call operations
•Upgrade and provisioning
•Restore factory default settings

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HT818 User Guide
Version 1.0.10.6
CHANGE LOG
This section documents significant changes from previous versions of admin guide for HT818. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
Firmware Version 1.0.10.6
•Added Web menu in Spanish.
•Added support to display WAN/LAN port cable status on the Web UI.
Firmware Version 1.0.9.3
•Added support for G722 (wide-band) codec. [HT818 Technical Specifications]
•Added support for FTP/FTPS for provision and firmware upgrade. [UPGRADING AND
PROVISIONING]
Firmware Version 1.0.8.7
•No major changes
Firmware Version 1.0.5.18
•No major changes
Firmware Version 1.0.0.5
•This is the initial version for HT818.

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HT818 User Guide
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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/HT818_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Page
3. Screenshots of Basic Settings Page
4. Screenshots of Advanced Settings Page
5. Screenshots of Profile Page
6. Screenshots of FXS Ports Page

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HT818 User Guide
Version 1.0.10.6
WELCOME
The HT818 analog telephone adapter provide transparent connectivity for analog phones and faxes to the
world of internet voice. Connecting to any analog phone, fax or PBX, the HT818 is an effective and flexible
solution for accessing internet-based telephone services and corporate intranet systems across established
LAN and internet connections. This Grandstream Handy Tones are a new addition to the popular Handy
Tone ATA product family. This manual will help you to learn how to operate and manage your HT818 analog
telephone adaptor and make the best use of their many upgraded features including simple and quick
installation, 3- way conferencing, direct IP-IP Calling, and new provisioning support among other features.
The HT818 is very easy to manage and configure, and it is specifically designed to be an easy to use and
affordable VoIP solution for both the residential user and the teleworker.

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HT818 User Guide
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PRODUCT OVERVIEW
The HT818 is an 8 ports analog telephone adapter (ATA) that allow users to create a high-quality and
manageable IP telephony solution for residential and office environments. Their ultra-compact size, voice
quality, advanced VoIP functionality, security protection and auto provisioning options enables users to take
advantage of VoIP on analog phones and enables service providers to offer high quality IP service. The
HT818 is an ideal ATA for individual use and for large scale commercial IP voice deployments since it
permits small and medium businesses to create integrated IP and PSTN telephony systems that efficiently
manage communication costs. HT818’s inclusion of an integrated NAT router and dual 10/100/1000Mbps
Ethernet WAN and LAN ports enables a shared broadband connection between multiple Ethernet devices
as well as the extension of VoIP services to analog phones.
Feature Highlights
The following table contains the major features of the HT818:
Table 1: HT818 Features at a Glance
HT818
•Support dual 10/100/1000Mbps Ethernet port, 2 SIP profiles through 8
FXS ports
•Support 3-way voice conferencing.
•Support wide range of caller ID formats.
•Support advanced telephony features, including call transfer, call
forward, call-waiting, do not disturb, message waiting indication, multi-
language prompts, flexible dial plan and more.
•Support T.38 Fax for creating Fax-over-IP.
•TLS and SRTP security encryption technology to protect calls and
accounts.
•Automated provisioning options include TR-069 and XML Config files.
•Failover SIP server automatically switches to secondary server if main
server loses connection.
•Use with Grandstream’s UCM series of IP PBXs for Zero Configuration
provisioning.
•Strong AES encryption with security certificate per unit
•GR-909 Line Testing Functionalities.
•Exceptional voice quality with wide-band HD codec

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HT818 User Guide
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HT818 Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the HT818.
Table 2: HT818 Technical Specifications
Interfaces
Telephone Interfaces
Eight (8) RJ11 FXS ports
Network Interface
Two (2) 10/100/1000 Mbps Ethernet port (RJ45).
LED Indicators
POWER, LAN, WAN, PHONE1, PHONE2, PHONE3, PHONE4, PHONE 5,
PHONE 6, PHONE 7 and PHONE 8.
Factory Reset Button
Yes.
Voice, Fax, Modem
Telephony Features
Caller ID display or block, call waiting, flash, blind or attended transfer,
forward, hold, do not disturb, 3-way conference.
Voice Codecs
G.711 with Annex I (PLC) and Annex II (VAD/CNG), G.723.1, G.729A/B,
G.726, G722, iLBC, OPUS, dynamic jitter buffer, advanced line echo
cancellation.
Fax over IP
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711
for Fax Pass-through.
Short/Long Haul Ring
Load
2 REN, up to 1km on 24AWG line
Caller ID
Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID.
Disconnect Methods
Busy Tone, Polarity Reversal/Wink, Loop Current.
Signaling
Network Protocols
TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP, NTP,
TFTP, SSH, STUN, SIP (RFC3261), SIP over TCP/TLS, SRTP, TR-069.
QoS
Layer 2 (802.1Q VLAN, SIP/RTP 802.1p) and Layer 3 (ToS, Diffserv, MPLS).

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HT818 User Guide
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DTMF Methods
In-audio, RFC2833 and/or SIP INFO.
Provisioning and
Control
HTTP, HTTPS, SSH, TFTP, TR-069, secure and automated provisioning using
TR069, syslog.
Security
Media
SRTP.
Control
TLS/SIPS/HTTPS.
Management
Syslog support, SSH, remote management using web browser.
Physical
Universal Power
Supply
Input: 100-240VAC, 50-60Hz
Output: 12V/1.5A.
Environmental
Operational: 32o – 104oF or 0º – 40ºC.
Storage: 14o – 140oF or -10º – 60ºC.
Humidity: 10 – 90% Non-condensing.
Dimensions and
Weight
Dimension : 36 x 120 x 180 mm (H x W x D)
Weight: 356g
Compliance
Compliance
FCC/CE/RCM.

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HT818 User Guide
Version 1.0.10.6
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the HT818.
Equipment Packaging
The HT818 ATA package contains
Note: Check the package before installation. If you find anything missing, contact your system
administrator.
HT818 Ports Description
The following figure describes the different ports on the back panel of the HT818.
Figure 1: HT818 Package Contents
1x HT818 1x 12V Power Adapter
1x Ethernet Cable 1x Quick Installation Guide
1x GPL Statement
Figure 2: HT818 Back Panel

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HT818 User Guide
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Table 3: Definition of the HT818 Connectors
Connecting HT818
The HT818 is designed for easy configuration and easy installation, to connect your HT818, please follow
the steps below:
Scenario 1: Connecting the HT818 using WAN Port
When connecting HT818 using the WAN port, it will act as simple DHCP Client.
1. Insert a standard RJ11 telephone cable into the p hone ports and connect the other end of the
telephone cable to a standard touch-tone analog telephone.
2. Connect the WAN port of the HT818 to a router, switch or modem using an Ethernet cable.
3. Insert the power adapter into the HT818 and connect it to a wall outlet and make sure to respect
the technical specifications of the power adapter used.
4. Power, WAN and Phone LEDs will be solidly lit when the HT818 is ready for use.
Scenario 2: Connecting the HT818 using LAN Port
When connecting the HT818 using the LAN port, it will act as a router and DHCP serving addresses, the
devices connected with HT818 LAN will pull DHCP addresses from your HT818.
1. Insert a standard RJ11 telephone cable into the p hone ports and connect the other end of the
telephone cable to a standard touch-tone analog telephone.
2. Connect a computer or switch to the LAN port of the HT818 using an Ethernet Cable.
3. Insert the power adapter into the HT818 and connect it to a wall outlet and make sure to respect
the technical specifications of the power adapter used.
4. Power, LAN and Phone LEDs will be solidly lit when the HT818 is ready for use.
Note: Please make sure to enable NAT Router under Web GUI → Basic Settings →Device Mode.
Phone 1- 8 (HT818)
Connects the analog phones / fax machines to the phone adapter using
an RJ-11 telephone cable.
WAN
Connects the phone adapter to your router, switch or modem using an
Ethernet RJ45 network cable.
co
LAN
Connects the phone adapter to your PC or switch using an Ethernet RJ45
network cable.
DC Power
Connects the phone adapter to PSU (12V – 1.5A).
Reset
Factory reset button. Press for 7 seconds to reset factory default settings.

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HT818 User Guide
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Figure 3: Connecting the HT818
HT818 LEDs Pattern
There are four (4) LED types that help you manage the status of your HT818.
Table 4: HT818 LEDs Pattern Description
LED Lights
Status
Power LED
The Power LED lights up when The HT818 is powered on and it flashes
when the HT818 is booting up
WAN LED
The WAN LED lights up when The HT818 is connected to your network
through the WAN port.
LAN LED
The LAN LED lights up when The HT818 is connected to your network
through the LAN port.
Figure 4: HT818 LEDs Pattern

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HT818 User Guide
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Phone LED 1- 8
The phone LEDs indicate status of the respective FXS port-phone on the
back panel
•OFF - Unregistered
•ON (Solid Blue) - Registered and Available
•Blinking every 500 ms - Off-Hook / Busy
•Slow blinking - FXS LEDs indicates voicemail

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HT818 User Guide
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CONFIGURATION GUIDE
The HT818 can be configured via one of two ways:
•The IVR voice prompt menu.
•The Web GUI embedded on the HT818 using PC's web browser.
Obtain HT818 IP Address via Connected Analogue Phone
HT818 are by default configured to obtain the IP address from DHCP server where the unit is located. In
order to know which IP address is assigned to your HT818, you should access to the “Interactive Voice
Response Menu” of your adapter via the connected phone and check its IP address mode.
Please refer to the steps below to access the interactive voice response menu:
1. Use a telephone connected to phone ports (FXS) of your HT818.
2. Press *** (press the star key three times) to access the IVR menu and wait until you hear “Enter
the menu option “.
3. Press 02 and the current IP address will be announced.
Understanding HT818 Interactive Voice Prompt Response Menu
The HT818 has a built-in voice prompt menu for simple device configuration which lists actions, commands,
menu choices, and descriptions. The IVR menu works with any phone connected to the HT818. Pick up the
handset and dial “***” to use the IVR menu.
Table 5: Voice Prompt Menu
Menu
Voice Prompt
Options
Main
Menu
“Enter a Menu Option”
Press “*” for the next menu option
Press “#” to return to the main menu
Enter 01-05, 07,10, 12-17,47 or 99 menu options
01
“DHCP Mode”,
“Static IP Mode”
“PPPoE Mode“
Press “9” to toggle the selection
If using “Static IP Mode”, configure the IP address
information using menus 02 to 05.
If using “Dynamic IP Mode”, all IP address information
comes from the DHCP server automatically after reboot.
If using “PPPoE Mode”, configure PPPoE Username
and Password from web GUI to get IP from your ISP.

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HT818 User Guide
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02
“IP Address “ + IP address
The current WAN IP address is announced
If using “Static IP Mode”, enter 12 digit new IP address.
You need to reboot your HT818 for the new IP
address to take Effect.
03
“Subnet “ + IP address
Same as menu 02
04
“Gateway “ + IP address
Same as menu 02
05
“DNS Server “ + IP address
Same as menu 02
07
Preferred Vocoder
Press “9” to move to the next selection in the list:
•PCM U / PCM A
•iLBC
•G-726
•G-723
•G-729
•OPUS
•G722
10
“MAC Address”
Announces the MAC address of the unit.
Note: The device has two MAC addresses. One for the
WAN port and one for the LAN port. The device MAC
address announced is the address of LAN port.
12
WAN Port Web Access
Press “9” to toggle between enable / disable.
Default is disabled.
13
Firmware Server IP Address
Announces current Firmware Server IP address. Enter
12-digit new IP address.
14
Configuration Server IP
Address
Announces current Config Server Path IP address.
Enter 12-digit new IP address.
15
Upgrade Protocol
Upgrade protocol for firmware and configuration update.
Press “9” to toggle between TFTP / HTTP / HTTPS /
FTP / FTPS
16
Firmware Version
Announces Firmware version information.
17
Firmware Upgrade
Firmware upgrade mode. Press “9” to toggle among the
following three options:
•Always check
•Check when pre/suffix changes
•Never upgrade
47
“Direct IP Calling”
Enter the target IP address to make a direct IP call, after