Grandstream Networks GXP2124 User manual

GXP2124 User Manual www.grandstream.com
Firmware version: 1.0.3.19 http://esupport.grandstream.com
Grandstream Networks, Inc.
GXP2124 SIP Enterprise Phone

Grandstream Networks, Inc. GXP2124 User Manual Page 1 of 50
Firmware version: 1.0.3.19 Last Updated: 03/2012
TABLE OF CONTENTS
GXP2124 USER MANUAL
WELCOME...................................................................................................................................3
INSTALLATION............................................................................................................................4
EQUIPMENT PACKAGING...............................................................................................................4
CONNECTING THE GXP2124........................................................................................................4
SAFETY COMPLIANCES.................................................................................................................5
WARRANTY..................................................................................................................................5
PRODUCT OVERVIEW................................................................................................................6
USING THE GXP2124 SIP ENTERPRISE PHONE .....................................................................9
GETTING FAMILIAR WITH THE LCD................................................................................................9
MAKING PHONE CALLS...............................................................................................................13
ANSWERING PHONE CALLS ........................................................................................................16
PHONE FUNCTIONS DURING A PHONE CALL ................................................................................16
CALL FEATURES.........................................................................................................................20
CUSTOMIZED LCD SCREEN &XML.............................................................................................21
CONFIGURATION GUIDE...........................................................................................................22
CONFIGURATION VIA KEYPAD.....................................................................................................22
CONFIGURATION VIA WEB BROWSER.........................................................................................26
SAVING THE CONFIGURATION CHANGES .....................................................................................47
REBOOTING THE PHONE REMOTELY ...........................................................................................47
SOFTWARE UPGRADE & CUSTOMIZATION..........................................................................48
FIRMWARE UPGRADE THROUGH TFTP/HTTP.............................................................................48
CONFIGURATION FILE DOWNLOAD ..............................................................................................49
RESTORE FACTORY DEFAULT SETTING..............................................................................50
TABLE OF FIGURES
GXP2124 USER MANUAL
FIGURE 1: KEYPAD GUI FLOW ....................................................................................................24

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Firmware version: 1.0.3.19 Last Updated: 03/2012
TABLE OF TABLES
GXP2124 USER MANUAL
Table 1: Equipment Packaging......................................................................................4
Table 2: GXP2124 Connectors...................................................................................... 4
Table 3: GXP2124 Feature Guide .................................................................................6
Table 4: GXP2124 Key Features in a Glance................................................................6
Table 5: GXP2124 Hardware Specifications..................................................................7
Table 6: GXP2124 Technical Specifications..................................................................7
Table 7: LCD Display Definition.....................................................................................9
Table 8: LCD Icons......................................................................................................11
Table 9: GXP2124 Keypad Buttons............................................................................. 12
Table 10: GXP2124 Call Features................................................................................. 20
Table 11: Key Pad Configuration Menu......................................................................... 22
Table 12: Device Configuration - Status........................................................................ 28
Table 13: Device Configuration – Settings/Basic Settings.............................................28
Table 14: Device Configuration – Settings /Advanced Settings.....................................34
Table 15: SIP Account Settings..................................................................................... 40
GUI INTERFACE EXAMPLES
GXP2124 USER MANUAL
http://www.grandstream.com/products/gxp_series/general/documents/gxp2124_gui.zip
1. SCREENSHOT OF CONFIGURATION LOGIN PAGE
2. SCREENSHOT OF STATUS PAGE
3. SCREENSHOT OF BASIC SETTING CONFIGURATION PAGE
4. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE
5. SCREENSHOT OF SIP ACCOUNT CONFIGURATION PAGE
6. SCREENSHOT OF CONTACTS PAGE
7. SCREENSHOT OF SAVED CONFIGURATION CHANGES PAGE
8. SCREENSHOT OF REBOOT PAGE

Grandstream Networks, Inc. GXP2124 User Manual Page 3 of 50
Firmware version: 1.0.3.19 Last Updated: 03/2012
Welcome
GXP2124 is a next generation enterprise grade IP phone that features 240x120 backlit graphical LCD, 4 line
keys with up to 4 SIP accounts, 4 dedicated XML programmable context-sensitive soft keys, 24+4 XML
programmable speed-dial/BLF extension keys, dual network ports with integrated PoE, 5-way conference,
and Electronic Hook Switch (EHS). The GXP2124 delivers superior HD audio quality, rich and leading edge
telephony features, personalized information and customizable application service, automated provisioning
for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party
SIP devices and leading IP PBX/Soft Switch/IMS platforms. It is an ideal solution for enterprise users looking
for a high quality, feature rich multi-line IP phone with many extension keys.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of
this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to the
products and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download from: http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

Grandstream Networks, Inc. GXP2124 User Manual Page 4 of 50
Firmware version: 1.0.3.19 Last Updated: 03/2012
Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
GXP2124
Main Case Yes
Handset Yes
Phone Cord Yes
Power Adaptor Yes
Ethernet Cable Yes
Phone Stand Yes
Wall Mount Yes
Quick Start Guide Yes
CONNECTING THE GXP2124
Table 2: GXP2124 Connectors
PC 10/100Mbps RJ-45 ports for PC (downlink) connection.
LAN 10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).
Power Jack 5V DC power port; UL Certified.
Headset Jack RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics headsets.
Handset Jack RJ9.
To setup the GXP2124, follow the steps below:
1. Connect the handset and main phone case with the phone cord.
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router)
using the Ethernet cable.
3. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical
outlet.
4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the
date/time display to show up.
5. Using the phone embedded web server or keypad configuration menu, you can further configure the
phone using either a static IP or DHCP.

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Firmware version: 1.0.3.19 Last Updated: 03/2012
SAFETY COMPLIANCES
The GXP2124 complies with FCC/CE and various safety standards. The GXP2124 power adaptor is
compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your GXP2124 from a reseller, please contact the company where you purchased your
phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact
your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number
before you return the product. Grandstream reserves the right to remedy warranty policy without prior
notification.

Grandstream Networks, Inc. GXP2124 User Manual Page 6 of 50
Firmware version: 1.0.3.19 Last Updated: 03/2012
Product Overview
Table 3: GXP2124 Feature Guide
Features GXP2124
LCD Display 240x120 pixel backlit graphical LCD, 8 level grayscale
Number of Lines 4 lines with 4 SIP accounts
Programmable Speed-dial/BLF Keys 24+4
XML Programmable Soft Keys 4
Table 4: GXP2124 Key Features in a Glance
Features Benefits
Open Standards Compatible SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP,
ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP,
NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6
Superb Audio Quality HD wideband audio, superb full-duplex hands-free speakerphone with
advanced acoustic echo cancellation and excellent double-talk
performance
Network Interfaces Dual switched auto-sensing 10/100mbps Network ports with integrated
PoE
Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer,
forward, block, auto answer, off-hook dial
Advanced Features Multi-line support with dual-color LED, multi-party conferencing, line
extension interface, large backlit graphic LCD, 4 navigation keys,
dedicated buttons for send/redial, speakerphone, headset, transfer,
conference (for up to 5 parties), mute, message, phonebook and volume,
large phonebook (up to 2000 contacts) and call history (up to 500 records)
Advanced Functionality Customized downloadable ring-tones, multi-language support, LCD
content customization via XML, XML application, built-in personalized
application service (e.g., local weather, stock, currency and etc.),
adjustable positioning angles, wall mountable, Automatic provisioning
using TR-069 or encrypted XML configuration file, TLS/SRTP/HTTPS for
advanced security protection, 802.1x for media access control

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Firmware version: 1.0.3.19 Last Updated: 03/2012
Table 5: GXP2124 Hardware Specifications
GXP2124
LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC
port with auto detection
Graphic LCD Display 240x120 pixel
Expansion Module Support No
Headset Jack RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics
headsets
Call Appearance LED Dual color (green/red)
Power over Ethernet IEEE 802.3af standard
Universal Switching Input: 100-240VAC 50-60 Hz
Power Adaptor Output: +5VDC, 800mA, UL certified
Dimension 222mm(W) x 210mm(L) x 93mm(H)
Weight Unit weight: 0.98KG; Package weight: 1.63KG
Temperature 32 –104° F/ 0 – 40°C
Humidity 10% – 90% (non-condensing)
Compliance FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-
3-2, EN61000-3-3, EN 60950-1; AS/NZS CISPR 22 Class B, AS/NZS
CISPR 24, RoHS; UL 60950 (power adapter)
Table 6: GXP2124 Technical Specifications
GXP2124
Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP,
ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP,
NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6
Network Interfaces Dual switched 10/100Mbps ports with integrated PoE
Graphic Display Backlit 240x120 graphic LCD display with up to 8 level grayscale
Feature Keys 4 line keys with up to 4 SIP accounts, 4 XML programmable context
sensitive soft keys, 24+4 speed-dial/BLF extension keys with dual-color
LED, 5 navigation/menu Keys, 9 dedicated function keys for: MUTE,
PHONEBOOK, MESSAGE (with LED Indicator), HEADSET, TRANSFER,
CONFERENCE, SEND/REDIAL, SPEAKERPHONE, VOLUME

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Firmware version: 1.0.3.19 Last Updated: 03/2012
Voice Codec Support for G.723.1, G.729A/B, G.711u/a-law, G.726, G.722 (wideband),
and iLBC, in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Telephony Features Hold, transfer, forward, 5-way conference, busy-lamp-field (BLF), call park,
pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA),
downloadable phone book (XML, LDAP, up to 2,000 items), call waiting,
call log (up to 500 records), XML customization of screen, off-hook auto
dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized
music ringtones and music on hold, server redundancy and fail-over
HD Audio Yes, both on handset and speakerphone
Headset Jack RJ9, supporting EHS (Electronic Hook-Switch ) with Plantronics headsets
Base Stand Yes, allow 2-angel positions
Wall Mountable Yes
QoS Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x
media access control
Multi-language English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese
Upgrade/Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-
069 or encrypted XML configuration file
Power and Green Energy
Efficiency Universal power adapter included:
Input: 100-240VAC 50-60Hz; Output: +5VDC, 800mA;
Integrated Power-over-Ethernet (802.3af)
Max power consumption 3W (power adapter) or 3.5W (PoE)
Physical Dimension: 222mm (W) x 210mm (H) x 93mm (D)
Unit weight: 0.98KG
Package weight: 1.63KG
Temperature and Humidity 32–104oF / 0–40oC, 10 - 90% (non-condensing)
Package Content GXP2124 phone, handset with cord, base stand, universal power supply,
network cable, Quick Start Guide
Compliance FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-
2, EN61000-3-3, EN 60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR
24, RoHS; UL 60950 (power adapter)

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Firmware version: 1.0.3.19 Last Updated: 03/2012
Using the GXP2124 SIP Enterprise Phone
GETTING FAMILIAR WITH THE LCD
GXP2124 has a dynamic and customizable screen. The screen displays differently depending on whether
the phone is idle or in use (active screen).
Table 7: LCD Display Definition
Display Definition
DATE AND TIME Displays the current date and time. Can be synchronized with Internet
time servers.
LOGO Displays company logo name. This logo name can be customized via
xml screen customization.
NETWORK STATUS Displays the status of the phone and network. It will indicate whether
the network is down or running (IP address).
LINE STATUS INDICATOR Displays the name of the account that is in use. Select another account
by pressing the LINE key on the left side.
SOFTKEYS - Idle Screen
SwitchSCR
Press this button to toggle between different idle screens: default
idle screen, weather information, stock information and currency
information.
ForwardAll
Unconditionally forward the phone line (account 1) to another
phone.
MissedCalls
This option shows up unanswered calls to this phone.
Redial
Redial the last dialed number in idle screen when there is existed
call log.
EndCall
Hang up phone when dialing out or talking.
RefreshStock
Refresh the stock information when stock is enabled.
ReverseCur
Display the currency information in reverse order.
RefreshCur
Refresh the currency information when currency is enabled.
Note: If XML application is used, the softkey for XML application will
show up in idle screen as configured.