GRASS VALLEY K2 BASECAMP EXPRESS User manual

K2
STORAGE SYSTEM
Instruction Manual
SOFTWARE VERSION 3.2
071-8461-02
JULY 2007

2K2 Storage System Instruction Manual July 3, 2007
Copyright Copyright © 2007 Grass Valley, Inc. All rights reserved. Printed in the United States of America.
Portions of software © 2000 – 2007, Microsoft Corporation. All rights reserved.
This document may not be copied in whole or in part, or otherwise reproduced except as
specifically permitted under U.S. copyright law, without the prior written consent of Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900
This product may be covered by one or more U.S. and foreign patents.
Trademarks Grass Valley, K2, Aurora, Turbo, M-Series, Profile, Profile XP, NewsBrowse, NewsEdit,
NewsQ, NewsShare, NewsQ Pro, Aurora, and Media Manager are either registered
trademarks or trademarks of Grass Valley, Inc. in the United States and/or other countries.
Other trademarks used in this document are either registered trademarks or trademarks of the
manufacturers or vendors of the associated products. Grass Valley, Inc. products are covered
by U.S. and foreign patents, issued and pending. Additional information regarding Grass
Valley, Inc. trademarks and other proprietary rights may be found at
www.thomsongrassvalley.com.
Disclaimer Product options and specifications subject to change without notice. The information in this
manual is furnished for informational use only, is subject to change without notice, and should
not be construed as a commitment by Grass Valley, Inc. Grass Valley, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this publication.
U.S. Government
Restricted Rights
Legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause
at DFARS 252.277-7013 or in subparagraph c(1) and (2) of the Commercial Computer
Software Restricted Rights clause at FAR 52.227-19, as applicable. Manufacturer is Grass
Valley, Inc., P.O. Box 59900, Nevada City, California 95959-7900 U.S.A.
Revision Status
Rev Date Description
November 23,
2005 Initial release of the K2 Storage System Instruction Manual — 071-8461-00
September 6,
2006 Revisions for software release 3.1 — 071-8461-01
July 3, 2007 Revisions for software release 3.2 — 071-8461-02

July 3, 2007 K2 Storage System Instruction Manual 3
Contents
Safety Summaries..............................................................................................9
Finding Information...........................................................................................15
Grass Valley Product Support.................................................................................19
Chapter 1 Product Description
Overview Description ..............................................................................................22
Key features............................................................................................................23
Chapter 2 Installing the Level 2 Storage System
Level 2 system description......................................................................................26
Preparing Level 2 devices.......................................................................................27
Setting up the Control Point PC..........................................................................27
Setting up the Level 2 GigE switch.....................................................................28
Setting up the K2 Media Server..........................................................................38
Setting up the L2 RAID chassis..........................................................................39
Preparing K2 Storage System clients.................................................................43
K2 configuration and NetCentral ............................................................................44
Networking for Level 2.............................................................................................45
Networking requirements....................................................................................45
Networking tips...................................................................................................46
Setting up host tables.........................................................................................47
Testing the control network ................................................................................48
Configuring the Level 2 storage system..................................................................49
Prerequisites for initial configuration...................................................................49
Defining a new K2 Storage System....................................................................50
Configuring the server - Part 1 ...........................................................................52
Configuring RAID................................................................................................54
Creating a new file system .................................................................................59
Configuring the server - Part 2 ...........................................................................60
Adding K2 Storage System clients..........................................................................63
Basic operations for Level 2 storage.......................................................................63
Level 2 system power-off procedure ..................................................................63
Level 2 system power-on procedure ..................................................................65
................................................................................................................................67
Chapter 3 Installing the Level 2R Storage System
Level 2R system description ...................................................................................70
Preparing Level 2R devices ....................................................................................71
Setting up the Control Point PC..........................................................................71
Setting up the Level 2R redundant GigE switches.............................................72
Setting up the K2 Media Server..........................................................................83
Setting up the L2 RAID chassis..........................................................................84
Preparing K2 Storage System clients.................................................................88
K2 configuration and NetCentral ............................................................................89
Networking for Level 2R..........................................................................................90
Networking requirements....................................................................................90
Networking tips...................................................................................................91
Setting up host tables.........................................................................................92
Testing the control network ................................................................................93
Configuring the Level 2R storage system ...............................................................95
Prerequisites for initial configuration...................................................................95
Defining a new K2 Storage System....................................................................96
Configuring the server - Part 1 ...........................................................................98
Configuring RAID................................................................................................101

4K2 Storage System Instruction Manual July 3, 2007
Contents
Creating a new file system................................................................................. 107
Configuring the server - Part 2........................................................................... 108
Configuring the redundant server ...................................................................... 111
Adding K2 Storage System clients.......................................................................... 115
Basic operations for Level 2R storage.................................................................... 116
Level 2R system power-off procedure................................................................ 116
Level 2R system power-on procedure................................................................ 118
Failover behaviors.............................................................................................. 120
................................................................................................................................124
Chapter 4 Installing the Level 3 Storage System
Level 3 system description...................................................................................... 126
Preparing Level 3 devices....................................................................................... 127
Setting up the Control Point PC ......................................................................... 127
Setting up the Level 3 GigE switch..................................................................... 128
Setting up the K2 Media Server ......................................................................... 139
Setting up the L3 RAID chassis.......................................................................... 140
Preparing K2 Storage System clients................................................................. 144
K2 configuration and NetCentral............................................................................ 145
Networking for Level 3 ............................................................................................ 146
Networking requirements ................................................................................... 146
Networking tips................................................................................................... 147
Setting up host tables......................................................................................... 148
Testing the control network................................................................................ 149
Configuring the Level 3 storage system.................................................................. 151
Prerequisites for initial configuration .................................................................. 151
Defining a new K2 Storage System.................................................................... 152
Configuring the server - Part 1........................................................................... 154
Configuring RAID ............................................................................................... 156
Creating a new file system................................................................................. 161
Configuring the server - Part 2........................................................................... 162
Configuring server 2........................................................................................... 165
Adding K2 Storage System clients.......................................................................... 168
Basic operations for Level 3 storage....................................................................... 168
Level 3 system power-off procedure .................................................................. 168
Level 3 system power-on procedure.................................................................. 170
................................................................................................................................172
Chapter 5 Installing the Level 3R Storage System
Level 3R system description ................................................................................... 174
Preparing Level 3R devices .................................................................................... 175
Setting up the Control Point PC ......................................................................... 175
Setting up the Level 3R redundant GigE switches............................................. 176
Setting up the K2 Media Server ......................................................................... 187
Setting up the L3R RAID chassis....................................................................... 188
Preparing K2 Storage System clients................................................................. 193
K2 configuration and NetCentral............................................................................ 194
Networking for Level 3R.......................................................................................... 195
Networking requirements ................................................................................... 195
Networking tips................................................................................................... 196
Setting up host tables......................................................................................... 197
Testing the control network................................................................................ 199
Configuring the Level 3R storage system............................................................... 200
Prerequisites for initial configuration .................................................................. 200
Defining a new K2 Storage System.................................................................... 201
Configuring the server 1A - Part 1...................................................................... 203
Configuring RAID ............................................................................................... 206

July 3, 2007 K2 Storage System Instruction Manual 5
Creating a new file system .................................................................................212
Configuring the server 1A - Part 2......................................................................213
Configuring the redundant server 1B..................................................................216
Configuring server 2A.........................................................................................219
Configuring the redundant server 2B..................................................................222
Adding K2 Storage System clients..........................................................................226
Basic operations for Level 3R storage ....................................................................226
Level 3R system power-off procedure................................................................226
Level 3R system power-on procedure................................................................228
Failover behaviors .............................................................................................. 231
................................................................................................................................235
Chapter 6 Installing the Nearline Storage System
Nearline system description .................................................................................... 238
Preparing nearline devices......................................................................................239
Setting up the Control Point PC..........................................................................239
Setting up the Nearline GigE switches...............................................................240
Setting up the K2 Media Server..........................................................................248
Setting up the L3 RAID chassis..........................................................................250
K2 configuration and NetCentral ............................................................................254
Networking for nearline ...........................................................................................256
Networking requirements....................................................................................256
Networking tips...................................................................................................257
Setting up host tables.........................................................................................257
Testing the control network ................................................................................258
Configuring the nearline storage system.................................................................260
Prerequisites for initial configuration...................................................................260
Defining a new K2 Storage System....................................................................261
Configuring the server - Part 1 ...........................................................................263
Configuring RAID................................................................................................265
Creating a new file system .................................................................................272
Configuring the server - Part 2 ...........................................................................273
Configuring remaining servers............................................................................275
Basic operations for nearline storage......................................................................278
Nearline system power-off procedure.................................................................278
Nearline system power-on procedure.................................................................279
Using FTP for file transfer...................................................................................281
................................................................................................................................281
Chapter 7 Description of K2 Storage Devices
Control point PC description....................................................................................284
K2 Ethernet switch description................................................................................285
K2 Ethernet switch specifications.......................................................................285
K2 Media Server description...................................................................................287
K2 Media Server specifications ..........................................................................288
K2 Level 2 RAID storage description ......................................................................290
K2 Level 3 RAID storage description ......................................................................292
Chapter 8 Overview of K2 Storage Tools
K2 System Configuration.........................................................................................295
Server Control Panel...............................................................................................297
Storage Utility..........................................................................................................297
NetCentral ............................................................................................................... 298
Windows Remote Desktop Connection...................................................................299
Chapter 9 Managing K2 software
About K2 software...................................................................................................301

6K2 Storage System Instruction Manual July 3, 2007
Contents
Software components installed .......................................................................... 302
Installing K2 software.............................................................................................. 302
Re-installing Grass Valley software.................................................................... 303
Pre-installed software.............................................................................................. 303
K2 Media Server pre-installed software ............................................................. 303
Backup and recovery strategies.............................................................................. 305
About the recovery disk image process ............................................................. 305
Creating a recovery disk image for storing on E: ............................................... 307
Creating a recovery disk image CD set.............................................................. 308
Restoring from a system-specific recovery disk image on E:............................. 310
Restoring from the generic recovery disk image on E:....................................... 311
Restoring from a recovery disk image CD set.................................................... 315
Activating the Windows operating system.......................................................... 316
Chapter 10 FTP on the K2 Storage System
About the K2 FTP interface..................................................................................... 317
FTP commands supported................................................................................. 318
FTP security....................................................................................................... 318
About networks and FTP......................................................................................... 318
Sample network configuration and hosts file...................................................... 319
Chapter 11 Administering and maintaining the K2 Storage System
Setting up application security ................................................................................ 322
Virus scanning and protection policies.................................................................... 323
Ports used by K2 services....................................................................................... 324
Synchronizing system clocks .................................................................................. 324
Modifying K2 Storage System settings ................................................................... 325
Accessing K2 Storage System features............................................................. 325
Renaming a K2 Storage System........................................................................ 325
Adding devices to a K2 Storage System............................................................ 326
Removing a K2 Storage System........................................................................ 327
Accessing a K2 Storage System from multiple PCs........................................... 328
Reconnecting to a K2 Storage System .............................................................. 329
Taking a K2 Storage System offline................................................................... 329
Bringing a K2 Storage System online................................................................. 329
Managing redundancy on a K2 Storage System..................................................... 330
Identifying current primary/backup K2 Media Servers........................................ 330
Triggering an intentional failover ........................................................................ 332
Working with K2 Media Servers.............................................................................. 334
Accessing K2 Media Server features ................................................................. 334
Taking a K2 Media Server out of service ........................................................... 334
Using the Stop button in Server Control Panel................................................... 336
Placing a K2 Media Server in service................................................................. 336
Shutting down or restarting a K2 Media Server.................................................. 337
Identifying K2 Media Server software versions .................................................. 337
Modifying K2 Media Server network settings..................................................... 338
Removing a K2 Media Server ............................................................................ 339
Replacing a K2 Media Server............................................................................. 339
Replacing an iSCSI interface adapter (TOE card) ............................................. 341
Recovering from a failed K2 Media Server system battery................................ 342
Checking K2 Media Server services .................................................................. 343
Disabling OpForce.............................................................................................. 344
Working with K2 Media Clients ............................................................................... 345
Accessing K2 Media Client features................................................................... 345
Shutting down or restarting a K2 Media Client................................................... 345
Taking a K2 Media Client offline......................................................................... 346
Bringing a K2 Media Client online...................................................................... 346

July 3, 2007 K2 Storage System Instruction Manual 7
Adding a K2 Media client....................................................................................346
Removing a K2 Media Client..............................................................................347
Identifying K2 Media Client software versions....................................................347
Modifying K2 Media Client control network settings...........................................348
Modifying K2 Media Client media (iSCSI) network settings ...............................348
Modifying load balancing....................................................................................348
Using Storage Utility................................................................................................349
Accessing Storage Utility....................................................................................349
Overview of Storage Utility .................................................................................350
Working on the media file system and database.....................................................351
Checking the media file system..........................................................................351
Cleaning unreferenced files and movies ............................................................351
Making a new media file system.........................................................................352
Expanding the media file system by capacity.....................................................354
Expanding the media file system by bandwidth..................................................355
Backing up the media database.........................................................................359
Working with RAID storage .....................................................................................376
Checking RAID storage subsystem status ......................................................... 376
Checking controller microcode ........................................................................... 377
Identifying disks..................................................................................................377
Get controller logs ..............................................................................................378
Unbind LUN........................................................................................................378
Binding LUNs......................................................................................................379
Binding Hot Spare drives....................................................................................381
Loading RAID controller microcode....................................................................382
Downloading disk drive firmware........................................................................382
Replacing a disk module ....................................................................................383
Replacing a controller.........................................................................................385
Configuring Level 2 RAID chassis network and SNMP settings.........................386
Configuring Level 3 RAID chassis network and SNMP settings.........................387
Working with Ethernet switches ..............................................................................388
Design considerations for Ethernet switches......................................................388
Configuring a switch through the K2 Configuration application..........................389
Index......................................................................................................................391

8K2 Storage System Instruction Manual July 3, 2007
Contents

July 3, 2007 K2 Storage System Instruction Manual 9
Safety Summaries
General Safety Summary
Review the following safety precautionsto avoid injury andprevent damage
to this product or any products connected to it.
Only qualified personnel should perform service procedures.
While using this product, you may need to access other parts of the system.
Read the General Safety summary inothersystemmanualsforwarningsand
cautions related to operating the system.
Injury Precautions
Use Proper Power Cord
To avoid fire hazard, use only the power cord specified for this product.
Ground the Product
This product is grounded through the grounding conductor of the power
cord. To avoid electric shock, the grounding conductor must be connected
to earth ground. Before making connections to the input or output terminals
of the product, ensure that the product is properly grounded.
Do Not Operate Without Covers
To avoid electric shock or fire hazard, do not operate this product with
covers or panels removed.
Do Not operate in Wet/Damp Conditions
To avoid electric shock, do not operate this product in wet or damp
conditions.
Do Not Operate in an Explosive Atmosphere
To avoid injury or fire hazard, do not operate this product in an explosive
atmosphere.
Avoid Exposed Circuitry
To avoid injury, remove jewelry such as rings, watches, and other metallic
objects. Do not touch exposed connections and components when power is
present.
Product Damage Precautions
Use Proper Power Source
Do not operate this product from a power source that applies more than the
voltage specified.
Provide Proper Ventilation
To prevent product overheating, provide proper ventilation.

10 K2 Storage System Instruction Manual July 3, 2007
Safety Summaries
Do Not Operate With Suspected Failures
If you suspect there is damage to this product,have it inspected by qualified
service personnel.
Battery Replacement
To avoid damage, replace only with the same orequivalent type. Dispose of
used battery according to the circuit board manufacturer’s instructions.
Safety Terms and Symbols
Terms in This Manual
These terms may appear in this manual:
WARNING: Warning statements identify conditions or practices that can
result in personal injury or loss of life.
CAUTION: Caution statements identify conditions or practices that may
result in damage to equipment or other property, or which may cause
equipment crucial to your business environment to become temporarily
non-operational.
Terms on the Product
These terms may appear on the product:
DANGER indicates a personalinjury hazard immediately accessible as one
reads the marking.
WARNING indicates a personal injury hazard not immediately accessible
as you read the marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
The following symbols may appear on the product:
DANGER high voltage
Protective ground (earth) terminal
ATTENTION – refer to manual
!
!
!

July 3, 2007 K2 Storage System Instruction Manual 11
Service Safety Summary
WARNING: The service instructions in this manual are intended for
use by qualified service personnel only. To avoid personal injury, do
not perform any servicing unless you are qualified to do so. Refer to all
safety summaries before performing service.
Do Not Service Alone
Do not perform internal service or adjustment of this productunless another
person capable of rendering first aid and resuscitation is present.
Disconnect Power
To avoid electric shock, disconnect the main power by means of the power
cord or, if provided, the power switch.
Use Care When Servicing With Power On
Dangerous voltages orcurrentsmay exist in this product. Disconnect power
and remove battery (if applicable) before removing protective panels,
soldering, or replacing components.
To avoid electric shock, do not touch exposed connections
Certifications and Compliances
Canadian Certified Power Cords
Canadian approval includes the products and power cords appropriate for
useintheNorthAmericapowernetwork.Allotherpowercordssuppliedare
approved for the country of use.
FCC Emission Control
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation ofthis equipment
in a residential area is likely to cause harmful interference in which case the
user willbe required to correct the interference at his own expense. Changes
or modifications not expressly approved by Grass Valley can affect
emission compliance and could void the user’s authority to operate this
equipment.
!

12 K2 Storage System Instruction Manual July 3, 2007
Safety Summaries
Canadian EMC Notice of Compliance
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
EN55103 1/2
Class A Warning
This product has been evaluated for Electromagnetic Compatibility under
the EN 55103-1/2 standards for Emissions and Immunity and meets the
requirements for E4 environment.
This product complies with Class A (E4 environment). In a domestic
environment this product may cause radio interference in which case the
user may be required to take adequate measures.
FCC Emission Limits
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesirable operation.
Laser Compliance
Laser Safety Requirements
Thedeviceusedinthisproduct is a Class1certifiedlaserproduct.Operating
this product outside specifications or altering its original design may result
in hazardous radiation exposure, and may be considered an act of modifying
or new manufacturing of a laser productunder U.S. regulationscontained in
21CFR Chapter 1, subchapter J or CENELEC regulations in HD 482 S1.
People performingsuch anact are required bylaw torecertify and reidentify
this product in accordance with provisions of 21CFR subchapter J for
distribution within the U.S.A., and in accordance with CENELEC HD 482
S1 for distribution within countries using the IEC 825 standard.
Laser Safety
Laser safety in the United States is regulated by the Center for Devices and
Radiological Health (CDRH). The laser safety regulations are published in
the “Laser Product Performance Standard,” Code of Federal Regulation
(CFR), Title 21, Subchapter J.
The International Electrotechnical Commission (IEC) Standard 825,
“Radiation of Laser Products, Equipment Classification, Requirements and
User’sGuide,”governs laserproductsoutside theUnitedStates.Europeand
member nations of the European Free Trade Association fall under the
jurisdiction of the Comité Européen de Normalization Electrotechnique
(CENELEC).

July 3, 2007 K2 Storage System Instruction Manual 13
Safety Certification
This product has been evaluated and meets the following Safety
Certification Standards:
Standard Designed/tested for compliance with:
ANSI/UL60950, CAN/CSA
C22.2 No. 60950-00
12/01/2000
Safety of Information Technology Equipment, including
Electrical Business Equipment (Third edition).
IEC 950 Safety of Information Technology Equipment, including
Electrical Business Equipment (Third edition, 1999).
EN60950 Safety of Information Technology Equipment, including
Electrical Business Equipment (Third Edition 2000).

14 K2 Storage System Instruction Manual July 3, 2007
Safety Summaries

July 3, 2007 K2 Storage System Instruction Manual 15
Finding Information
This manual describes the K2 Storage System and provides instructions for installing
and using the product in a variety of applications. The manual contains information
for Level 2, and Level 3 K2 Storage Systems, in both redundant and non-redundant
configurations. Refer to the sections that apply to the level of your K2 Storage
System. For custom K2 Storage Systems that do not fit one of these pre-defined
levels, you must work with your Grass Valley representative for installation and
operation.
This manual does not provide the complete information for devices that function as
clients to the K2 Storage System. For information on client devices, refer to other
documentation, as follows:
• For Aurora Edits, refer to the Aurora Edit Installation and Configuration Guide.
• For K2 Media Clients, refer to the K2 Media Client System Guide.
How this manual is organized
This manual is organized around the tasks required to install, configure, and operate
the K2 Storage System. The following describes the chapters included in this manual:
Chapter 1, Product Description — Provides the product functional description and an
overview of the key features.
Chapter 2 to Chapter 6 — These chapters provide procedures for installing,
configuring, and operating the different levels of the K2 Storage System, as follows:
•Chapter 2, Installing the Level 2 Storage System
•Chapter 3, Installing the Level 2R Storage System
•Chapter 4, Installing the Level 3 Storage System
•Chapter 5, Installing the Level 3R Storage System
•Chapter 6, Installing the Nearline Storage System
Chapter 7, Description of K2 Storage Devices — Provides descriptions and
specifications of the devices of the K2 Storage System.
Chapter 8, Overview of K2 Storage Tools — Contains overview descriptions for the
system tools used with the K2 Storage System.
Chapter 9, Managing K2 software — Contains descriptions of the software
components that provide the K2 Storage System functionality.
Chapter 10, FTP on the K2 Storage System — Contains descriptions of networking
and interface requirements for FTP/streaming transfers.
Chapter 11, Administering and maintaining the K2 Storage System — Contains
instructions for customizing and maintaining the K2 Storage System so that it meets
your site’s workflow requirements.

16 K2 Storage System Instruction Manual July 3, 2007
Finding Information
Getting more information
The following illustration shows the recommended order in which to reference the
documentation.
K2 Storage System Release Notes
The release notes contain the latest information about the software shipped on your
system. The release notes include software upgrade instructions, software
specifications and requirements, feature changes from the previous releases, and any
known problems. Because release notes contain the latest information, they are
printed out rather than included in the Documentation CD-ROM. You can find the
release notes packaged with the primary RAID storage chassis.
K2 Storage System Cabling Guide
The cabling guides provide diagrams for storage system cabling and external
configuration, such as setting addresses on RAID devices. There is acabling guide for
Level 2 online K2 Storage Systems and a cabling guide for Level 3 online K2 Storage
Path for the installer of K2 Media Client models with internal storage
K2 Media Client
System Guide*
Other Manuals*
Including:
-
Quick Start Guide
- User Manual
- Service Manual
- RAID manuals
Specifications and
instructions for
system settings.
Specifications and
instructions for
system settings.
Find the K2 Documentation CD packaged with K2 Media
Clients and with K2 RAID Storage devices, primary chassis.
Find the Storage Release Notes and Cabling Guide
packaged with K2 RAID Storage devices, primary chassis.
K2 Media Client
System Guide*
**
*
Quick Start Guide
The essential steps for installing
the K2 Media Client. Different
models each have their own
version, packaged with the K2
Media Client.
K2 Storage System
Cabling Guide**
Diagrams for
cabling K2 Storage
System devices.
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Release Notes
The latest information about the
hardware and software shipped
with the system. Packaged with
K2 Media Client.
K2 Media Client
User Manual*
Information for using the user
interface to record, play and
manage clips and to configure
channels.
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Release Notes
The latest information
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July 3, 2007 K2 Storage System Instruction Manual 17
Systems. Each cabling guide covers both redundant and non-redundant systems.
Cabling guides do not cover Nearline K2 Storage Systems. You can find the cabling
guide packaged with the primary RAID storage chassis.
Documentation CD-ROM
Except for the release notes, the full set of support documentation, including this
manual, is available on the Documentation CD-ROM that you receive with your K2
Storage System. You can find the Documentation CD-ROM packaged with the RAID
storage chassis.
The Documentation CD-ROM includes the following:
•K2 Storage System Instruction Manual — Contains installation, configuration, and
maintenance procedures for shared storage options.
•K2 Storage System Cabling Guide — Contains diagrams for cabling the devices of
the K2 Storage System.
•RAID Instruction Manuals — There is an Instruction Manual for each type of RAID
storage device that can be a part of a K2 Storage System. These manuals contain
procedures for configuring and servicing the device.
•K2 Media Client System Guide — Contains the product specifications and
step-by-step instructions for modifying system settings. Includes instructions for
adding a K2 Media Client to the K2 Storage System.
•K2 MediaClient QuickStart Guides —TheQuickStartGuidesprovidesstep-by-step
installation instructions for basic installation and operation of the K2 Media Client,
including recording and playing clips.
•K2 Media Client User Manual — Describes the K2 Media Client and provides
instructions for configuring and operating the product.
•K2 Media Client Service Manual — Contains information on servicing and
maintenance.
On-line Help Systems
K2 Media Client Help — You can access the on-line help through the AppCenter user
interface as follows:
• In the menu bar select Help, then choose AppCenter Help Topics from the
drop-down menu.
NetCentral Help — From the NetCentral interface access on-line help as follows:
• For general help with NetCentral manager, select Help | NetCentral Help Topics.
• For help specific to monitoring K2 Storage System system devices, select Help
| Device Providers and then select the monitored device.
Thomson Grass Valley Web Site
This public Web site contains all the latest manuals and documentation, and
additional support information. Use the following URL.
http://www.thomsongrassvalley.com.

18 K2 Storage System Instruction Manual July 3, 2007
Finding Information
Using the Dell Server documentation
This manual contains allof the information you need to installthe K2Storage System,
however, a full set of Dell server documentation has been provided on the Dell
Product Documentation CD-ROM. The Dell server documentation applies to the K2
Media Server. Refer to the documents on this CD-ROM only as required by
procedures in this manual.
Information referenced on the Dell Product Documentation CD-ROM includes, but
is not limited to:
• Unpacking and rack-mounting the K2 Media Server
• Important safety and regulatory information
• K2 Media Server Status indicators, messages, and error codes
• Troubleshooting help for the K2 Media Server hardware.
CAUTION:Do notuse theDellQuickInstallationGuideprovidedwith
the Dell CD-ROM package. This guide includes instructions for using
the OpenManage software CD-ROM to install an operating system.
The K2 Media Server comes fully configured and is ready for
installation. To begin installation, refer to one of the installation
chapters in this manual.
!

July 3, 2007 K2 Storage System Instruction Manual 19
Grass Valley Product Support
Grass Valley Product Support
To get technical assistance, check on the statusof a question, orto reportnew issue, contact
Grass Valley Product Support via e-mail, the Web, or by phone or fax. Contact Grass Valley
first regarding problems with third party software on Grass Valley products, such as the
Microsoft®Windows®operating system, Windows Media®player, Internet Explorer®
internet browser, and SQL Server™.
Web Technical Support
To accesssupport information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: gvgtechsupp[email protected]t.
Phone Support
Use the following information to contact product support by phone during business
hours. Afterhours phone support is available for warranty and contract customers.
Authorized Support Representative
A localauthorized support representative may beavailable in your country. To locate the
support representative for your country, visit theproduct support Web page onthe Grass
Valley Web site.
International
(France) [phone] [phone] Italy [phone] [phone]
International
(United States,
Canada)
[phone]
[phone] Belarus, Russia, Tadzikistan,
Ukraine,
Uzbekistan
[phone]
[phone]
Hong Kong,
Taiwan, Korea,
Macau
[phone] Indian
Subcontinent [phone] [phone]
Australia, New
Zealand [phone] Germany,Austria, Eastern Europe [phone]
Central, South
America [phone] Near East, Africa [phone]
China [phone] Netherlands [phone]
Belgium [phone] Northern Europe [phone]
Japan [phone] Singapore [phone]
Malaysia [phone] Spain [phone]
Middle East [phone] UK, Ireland, Israel [phone]

20 K2 Storage System Instruction Manual July 3, 2007
Finding Information