GreatCall Jitterbug Administrator Guide

How-To Guide
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Welcome to the GreatCall®Family.
Thank you for choosing the Jitterbug® . At GreatCall, we’ve made it easy for you to stay
connected to friends and family with the simplicity of the Jitterbug, our 24-hour service
professionals, and our innovative Apps designed to keep you connected, safe and
healthy. This helpful guide contains all the information you need to start using your new
cell phone. And if you have any questions or need assistance, you can count on us to be
here for you day and night.
Best Regards,
Your friends at GreatCall.
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Cyan - pms 298
Violet - pms 2603
Orange - pms 143

Table of Contents
2 Table of Contents

Table of Contents
Table of Contents I
Table Of Contents
Section 1: Getting Started ....................................................................... 1
How To Use This Guide.................................................................................................. 2
Key Items In The Jitterbug Box ....................................................................................... 3
Using The Battery.......................................................................................................... 4
Installing And Removing The Battery ............................................................................. 4
 • ToInstallTheBattery............................................................................................. 4
 • ToRemoveTheBattery.......................................................................................... 5
Charging The Battery..................................................................................................... 6
 • UsingTheBatteryCharger ..................................................................................... 6
Battery Level Indicator .................................................................................................. 7
The Front Of Your Jitterbug............................................................................................. 8
The Back Of Your Jitterbug........................................................................................... 10
The Inside Of Your Jitterbug......................................................................................... 12
How To Read The Inside Display .................................................................................. 14
Using Your Jitterbug For The First Time ......................................................................... 16
 • TurningYourJitterbugOn .................................................................................... 16
 • YourMainScreen................................................................................................ 17

Table of Contents
II Table of Contents
 • MakingYourFirstCall.......................................................................................... 21
 • ToTurnYourJitterbugOff..................................................................................... 22
Personalize Your Jitterbug ........................................................................................... 23
Operator Assistance.................................................................................................... 25
 • ToCallAnOperator ............................................................................................. 26
GettingMoreInformation............................................................................................ 27
GreatCallCustomerService ......................................................................................... 28
Emergency911Service............................................................................................... 29
 • ToMakeAnEmergencyCall................................................................................. 29
Section 2: Placing And Receiving Calls.................................................. 33
Placing A Call.............................................................................................................. 34
 • DialingManually................................................................................................. 34
 • UsingAnOperatorToMakeACall........................................................................ 35
 • UsingYourPhoneBookToMakeACall ................................................................ 36
Speakerphone ............................................................................................................ 38
Receiving A Call .......................................................................................................... 40
 • IndicatorsOfAnIncomingCallWhenYourJitterbugIsClosed .............................. 40
 • ReceivingACallWhenYourJitterbugIsClosed..................................................... 41

Table of Contents
Table of Contents III
 • ReceivingACallWhenYourJitterbugIsOpen....................................................... 42
Ending A Call .............................................................................................................. 42
Ignoring A Call ............................................................................................................ 43
 • ToIgnoreACallWhenYourJitterbugIsClosed ..................................................... 43
 • ToIgnoreACallWhenYourJitterbugIsOpen ....................................................... 43
VibrateMode.............................................................................................................. 44
Adjusting The Ringer Volume....................................................................................... 44
AdjustingTheEarpieceSpeakerVolume...................................................................... 46
CallWaiting ................................................................................................................ 47
Section 3: Phone Book .......................................................................... 51
Adding, Changing And Deleting Numbers.................................................................... 52
 • Option1:UseTheOperator................................................................................. 53
 • Option2:Usingwww.MyGreatCall.com ............................................................... 54
  –CreateANewMemberAccount ..................................................................... 54
 • Option3:OnYourJitterbug ................................................................................. 56
– Adding A Contact Directly On Your Jitterbug................................................... 56
  –ModifyingAContactDirectlyOnYourJitterbug .............................................. 58
– Deleting A Contact Directly On Your Jitterbug................................................. 60

Table of Contents
IV Table of Contents
Section 4: Call History ........................................................................... 63
UsingCallHistoryToSeeRecentCalls ......................................................................... 64
 • ToReviewCallHistory ......................................................................................... 64
ReturningMissedCallsAndRedialing ......................................................................... 66
Section 5: Settings ................................................................................ 69
UsingYourSettings..................................................................................................... 70
 • SelectingTheColorOfTheInsideDisplay ............................................................ 71
• ChangingRingTones .............................................................................................. 73
 • TurningTheStart-UpJitterbugJingleOnAndOff .................................................. 75
– Turning The Jingle Off.................................................................................... 75
– Turning The Jingle On.................................................................................... 76
 • Bluetooth®.......................................................................................................... 77
Section 6: Voice Dial.............................................................................. 79
Using Voice Dial.......................................................................................................... 80
Section 7: Voice Mail ............................................................................. 83

Table of Contents
Table of Contents V
SettingUpVoiceMail.................................................................................................. 84
ChangingYourVoiceMailGreeting .............................................................................. 85
LettingYouKnowThatYouHaveVoiceMailMessages ................................................. 86
ListeningToVoiceMailMessages................................................................................ 87
ListeningToSavedVoiceMailMessages ..................................................................... 88
Section 8: Jitterbug SimpleText .............................................................91
UsingJitterbugSimpleTextService .............................................................................. 92
ReceiveANewTextMessage....................................................................................... 93
ReadANewTextMessage ........................................................................................... 94
ReplyToATextMessage.............................................................................................. 95
SavingAndDeletingTextMessages............................................................................. 97
 • SavingTextMessages ......................................................................................... 97
 • DeletingTextMessages....................................................................................... 99
– Deleting A New Text Immediately After Reading............................................. 99
  –DeletingAnOldTextFromYourSavedMessages......................................... 102
SendingANewTextMessage .................................................................................... 103
ModesForCreatingYourOwnTextMessage .............................................................. 107
  –123Mode .................................................................................................. 107

Table of Contents
VI Table of Contents
  –ABCMode .................................................................................................. 108
  –Abc-SMode................................................................................................ 108
  –Abc-WMode............................................................................................... 109
  –abcMode ................................................................................................... 109
Section 9: Bluetooth............................................................................111
About Bluetooth ....................................................................................................... 112
UsingYourJitterbugWithTheSamsungWEP470PremiumBluetoothHeadset .......... 114
Turning The Bluetooth Feature On Your Jitterbug On And Off ...................................... 114
 • TurningTheBluetoothFeatureOn ..................................................................... 114
 • TurningTheBluetoothFeatureOff ..................................................................... 116
SettingYourSamsungWEP470PremiumBluetoothHeadsetToPairingMode........... 117
SettingYourJitterbugToPairingMode....................................................................... 119
AnsweringACallWhenPairedWithYourBluetoothHeadset...................................... 123
EndingACallWhenPairedWithYourBluetoothHeadset ........................................... 123
 • ToEndACallWhenYourJitterbugIsOpen ......................................................... 123
 • ToEndACallWhenYourJitterbugIsClosed ....................................................... 123
Bluetooth Battery Life ............................................................................................... 124

Table of Contents
Table of Contents VII
Health And Safety Information.............................................................127
The Fine Print.......................................................................................173
Index....................................................................................................188