GreatCall Jitterbug5 User manual

User Guide

Welcome to the GreatCall®Family.
Thank you for choosing the Jitterbug5. At GreatCall, we’ve made it easy for
you to stay connected to friends and family with the simplicity of the Jitterbug5.
Additionally, our 24-hour service professionals and health and safety services
are designed to keep you protected, connected and in control of your life. This
helpful guide contains all the information you need to start using your new cell
phone. And if you have any questions or need assistance, you can count on us to
be here for you day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall, visit www.greatcall.com.

Table of Contents
Table of Contents I
Table of Contents
Section 1: Getting Started ....................................................................... 1
Key Items In The Jitterbug Box ............................................................................3
The Front Of Your Jitterbug .................................................................................4
The Back Of Your Jitterbug..................................................................................6
The Inside Of Your Jitterbug ...............................................................................8
Activating Your Jitterbug...................................................................................10
Charging The Battery........................................................................................14
• Using The Wall Charger: ............................................................................14
Battery Level Indicator .....................................................................................16
Turning Your Jitterbug On And Off.....................................................................18
• Turning Your Jitterbug On:.........................................................................18
• To Turn Your Jitterbug Off: .........................................................................19
How To Read The Inside Display .......................................................................20
• Using The Main Screen .............................................................................22
• Making Your First Call................................................................................27
The 5Star Button..............................................................................................28
MyCalendar .....................................................................................................30

Table of Contents
II Table of Contents
• Online ......................................................................................................31
• By Phone..................................................................................................33
Operator Assistance.........................................................................................34
• To Call An Operator:..................................................................................35
Emergency 9-1-1 Service..................................................................................36
• To Make An Emergency Call.......................................................................36
Installing And Removing The Battery ................................................................37
• To Remove The Battery..............................................................................37
• To Install The Battery ................................................................................38
Getting More Information.................................................................................39
GreatCall Customer Service .............................................................................40
Section 2: Placing And Receiving Calls.................................................. 43
Placing A Call...................................................................................................44
• Using An Operator To Make A Call: ............................................................45
• Using Your Phone Book To Make A Call......................................................46
Speakerphone .................................................................................................48
Answering A Call..............................................................................................50
• Answering A Call When Your Jitterbug Is Closed.........................................51

Table of Contents
Table of Contents III
• Receiving A Call When Your Jitterbug Is Open ............................................52
Ending A Call ...................................................................................................52
Ignoring A Call .................................................................................................52
• To Ignore A Call When Your Jitterbug Is Closed...........................................52
• To Ignore A Call When Your Jitterbug Is Open.............................................53
Adjusting The Ringer Volume............................................................................54
Adjusting The Earpiece Speaker Volume...........................................................56
Call Waiting .....................................................................................................56
Using Call History To See Recent Calls ..............................................................59
• To Review Call History:..............................................................................59
Returning Missed Calls And Redialing ..............................................................61
Using Voice Dial ..............................................................................................62
Setting Up Voice Mail.......................................................................................64
Changing Your Voice Mail Greeting...................................................................65
When To Check Your Voice Mail Messages ........................................................66
Listening To Voice Mail Messages.....................................................................67
Listening To Saved Voice Mail Messages ..........................................................68
International Dialing ........................................................................................70

Table of Contents
IV Table of Contents
Section 3: GreatCall Health and Safety Services.................................... 73
GreatCall GoPlans ............................................................................................74
5Star Service ...................................................................................................75
Urgent Care......................................................................................................76
Medication Reminders.....................................................................................76
Brain Games....................................................................................................77
– About Make A Pair ....................................................................................77
– About Quick Match ...................................................................................77
– Accessing Your Games..............................................................................78
Section 4: Managing Your Phone Book.................................................. 85
About Phone Book...........................................................................................86
Use The Operator To Add, Change And Delete Numbers....................................87
Use mygreatcall.com To Add, Change And Delete Numbers...............................88
Adding A Contact Directly On Your Jitterbug ......................................................90
Modifying A Contact Directly On Your Jitterbug..................................................92
Deleting A Contact Directly On Your Jitterbug ....................................................94
Section 5: Using The Camera................................................................. 97
Taking A Photo With Your Jitterbug ...................................................................98

Table of Contents
Table of Contents V
Viewing A Photo On Your Jitterbug....................................................................99
Sending A Photo From Your Jitterbug ..............................................................100
Deleting A Photo From Your Jitterbug ..............................................................102
Receiving A Photo On Your Jitterbug ...............................................................104
Section 6: Using Text Messaging.........................................................107
Receive A New Text Message ..........................................................................108
Read A New Text Message ..............................................................................109
Reply To A Text Message.................................................................................110
Saving And Deleting A Text Message ..............................................................112
• Saving A Text Message:...........................................................................112
• Deleting A Text Message: ........................................................................114
– Deleting A New Text Immediately After Reading:......................................114
– Deleting An Old Text From Your Saved Messages.....................................117
Sending A New Text Message.........................................................................118
Modes For Creating Your Own Text Message ..................................................123
– 123 Mode...............................................................................................123
– ABC Mode ..............................................................................................124
– Abc-S Mode............................................................................................124

Table of Contents
VI Table of Contents
– Abc-W Mode...........................................................................................125
– abc Mode ...............................................................................................125
Section 7: Using Bluetooth®.................................................................127
About Bluetooth ............................................................................................128
Using Your Jitterbug With Your Bluetooth Headset ..........................................129
Turning The Bluetooth Feature On Your Jitterbug On And Off ...........................129
Setting Your Bluetooth Headset To Pairing Mode ............................................133
Setting Your Jitterbug To Pairing Mode ...........................................................134
Answering A Call When Paired With Your Bluetooth Headset...........................138
Ending A Call When Paired With Your Bluetooth Headset ................................138
• To End A Call When Your Jitterbug Is Open...............................................138
• To End A Call When Your Jitterbug Is Closed.............................................138
Section 8: Managing Settings .............................................................141
Using Your Settings........................................................................................142
Selecting The Color Of The Inside Display .......................................................143
Changing Ring Tones......................................................................................145
Turning The Start-Up GreatCall Jingle On And Off ............................................147
• Turning The Jingle Off..............................................................................147

Table of Contents
Table of Contents VII
• Turning The Jingle On..............................................................................148
Health And Safety Information ............................................................151
The Fine Print.......................................................................................197
Your Customer Agreement................................................................... 223
Index....................................................................................................241

Section 1
Getting Started 1
Section 1: Getting Started
This section explains how to start using your Jitterbug®phone.
Topics
• Key Items In The Jitterbug Box
• The Front Of Your Jitterbug
• The Back Of Your Jitterbug
• The Inside Of Your Jitterbug
• Activating Your Jitterbug
• Charging The Battery
• Battery Level Indicator
• Turning Your Jitterbug
On And Off
For additional support, visit us online at www.greatcall.com/support.
• How To Read The Inside Display
• Using The Main Screen
• Making Your First Call
• The 5Star Button
• MyCalendar
• Operator Assistance
• Installing and Removing The Battery
• Getting More Information
• GreatCall Customer Service