
WARRANTY SERVICE
CONTRACT INFORMATION
GENERAL WARRANTY PROVISIONS
Seller warrants to Buyer that products fur-
nished hereunder will be merchantable, free
from defects in design, material and work-
manship, t and sufcient for the purposes
intended by Buyer, free from all liens and
encumbrances and will conform to and per-
form in accordance with the specications
set forth in this Agreement for a period of
One Year, commencing with the date of ac-
ceptance thereof by Buyer.
Defective products will, at Buyer’s op-
tion, be either returned to Seller, or Seller’s
Authorized Repair Agency, for repair or
replacement, with risk of in-transit loss and
damage borne and transportation charged
paid by Seller, or repaired or replaced by
Seller, or Seller’s Authorized Repair Agency,
on site at Seller’s expense. Unless other-
wise agreed upon by the parties, Seller,
or Seller’s Authorized Repair Agency, will
complete repairs and ship the repaired
product within ve (5) days of receipt of the
defective product or, at Buyer’s option, ship
replacement product within ve (5) days
after receipt of oral notication from Buyer.
Seller, or Seller’s Authorized Repair Agency,
will bear the risk of in-transit loss and
damage and will prepay and bear the cost
of transportation charges for shipments
to Buyer of repaired or replaced products.
If requested by Buyer, Seller, or Seller’s
Authorized Repair Agency, at Seller’s ex-
pense, will begin onsite repairs within three
(3) days after receiving verbal notication
from Buyer.
If product returned to Seller, or Seller’s
Authorized Repair Agency, or made avail-
able to Seller, or Seller’s Authorized Repair
Agency, on site for repair, as provided for
in this clause is determined to be beyond
repair, Seller, or Seller’s Authorized Repair
Agency, will promptly so notify Buyer and,
unless otherwise agreed to by the parties,
ship replacement product without charge
within ve (5) days of such notication.
Any replacement, repair, modication,
installation or other service performed by
Seller, or Seller’s Authorized Repair Agency,
pursuant hereto will be warranted as herein
provided based upon the date performance
of the service is completed and accepted
by Buyer for the remainder of the unexpired
period of the original warranty or for a new
period of one (1) year, whichever is longer.
All services, if any, provided under this
Agreement will be provided in a fully pro-
fessional manner.
WORK HEREUNDER
It is understood that visits by representa-
tives of Seller or its suppliers for inspec-
tion, adjustment or other similar purposes
in connection with products purchased
hereunder will for all purposes be deemed
“work hereunder” and will be at no charge
to Buyer unless otherwise agreed in writing
with Buyer.
SPECIFIC WARRANTY PROVISIONS
FACTORY WARRANTY:
Greenlee warrants all products against
defects in material or workmanship for a
period of one year from date of shipment
to the original purchaser. All units returned
to a Greenlee authorized repair center,
delivery charges prepaid, that are deemed
defective under this warranty will be
replaced or repaired at Greenlee’s option.
This warranty shall not apply to any defect,
failure or damage caused by improper use
or inadequate maintenance. This warranty
does not apply to worn or damaged ac-
cessories such as test leads, batteries and
soft cases. Calibration is not covered under
factory warranty.
Product sold through distribution carries a
15-month warranty due to turn around time.
CONTRACTED SERVICE:
Greenlee offers contracted warranty for
specic products. The Sales Department
negotiates these contracts at the time of
purchase. Such contracts are customer
and/or marketing driven. Contracts are
product/customer specic.
EXTENDED WARRANTY:
Extended warranty is available at the
Buyer’s option.
WARRANTY ON REPAIRED PRODUCTS:
Greenlee offers a 90-day warranty against
defects in material or workmanship for re-
paired products. Extended repair warranty
may be available for select customers and
is negotiated by sales department.
FLAT RATE REPAIR CONTRACTS:
Flat rate repair contracts for pricing and
product coverage are available for nonwar-
ranty repairs. The sales department negoti-
ates these contracts.
PCB (MODULE) EXCHANGE:
It is the discretion of Greenlee to exchange
defective or damaged PCB modules with
refurbished PCB modules.
NON-WARRANTY REPAIRS:
Greenlee will charge time and material for
all product repairs that are non-warranty.
Any Greenlee manufactured unit that is
received with a broken seal (opened by
someone other than Greenlee authorized
personnel) will be considered non-warranty
and repaired as such.
SPARE PARTS:
Spare parts are sold to Greenlee authorized
repair centers only.
Greenlee considers spare parts to be any
internal part that the unit must be opened
to have replaced.
ACCESSORIES:
Accessories can be ordered through
Greenlee’s sales department or distribution
centers. Contact our sales department for a
list of accessories per product.
Greenlee considers accessories to be any
item that is not required for unit operation,
with the exception being test leads and
cables; i.e., straps, cases, software.
USA
Greenlee / A Textron Company
4455 Boeing Drive
Rockford, IL 61109-2988, USA
Phone: +1 815-397-7070
UK (EMEA)
Greenlee Communications Ltd.
Brecon House, William Brown Close
Cwmbran, NP44 3AB, UK
Phone: +44 1633 627 710
Greenlee Textron Inc. is a subsidiary of Textron Inc.
www.greenlee.com
52040564 REV 4 12/14© 2014 Greenlee Textron Inc.