Grundfos Unilift AP12 User manual

UNILIFT AP12, AP35, AP50
Installation and operating instructions
UNILIFT AP12, AP35, AP50
Installation and operating instructions
Other languages
http://net.grundfos.com/qr/i/96011045
GRUNDFOS INSTRUCTIONS

UNILIFT AP12, AP35, AP50
English (GB)
Installation and operating instructions ..................................5
Български (BG)
Упътване за монтаж и експлоатация.................................17
Čeština (CZ)
Montážní a provozní návod ........................................31
Deutsch (DE)
Montage- und Betriebsanleitung .....................................43
Dansk (DK)
Monterings- og driftsinstruktion ......................................56
Eesti (EE)
Paigaldus- ja kasutusjuhend........................................68
Español (ES)
Instrucciones de instalación y funcionamiento............................81
Suomi (FI)
Asennus- ja käyttöohjeet ..........................................94
Français (FR)
Notice d'installation et de fonctionnement..............................106
Ελληνικά (GR)
Οδηγίες εγκατάστασης και λειτουργίας................................119
Hrvatski (HR)
Montažne i pogonske upute .......................................132
Magyar (HU)
Telepítési és üzemeltetési utasítás ..................................144
Italiano (IT)
Istruzioni di installazione e funzionamento .............................157
Lietuviškai (LT)
Įrengimo ir naudojimo instrukcija ....................................170
Latviešu (LV)
Uzstādīšanas un ekspluatācijas instrukcija .............................182
Nederlands (NL)
Installatie- en bedieningsinstructies ..................................195
Polski (PL)
Instrukcja montażu i eksploatacji....................................208
3
Table of contents

Português (PT)
Instruções de instalação e funcionamento .............................221
Română (RO)
Instrucţiuni de instalare şi utilizare...................................234
Srpski (RS)
Uputstvo za instalaciju i rad .......................................247
Svenska (SE)
Monterings- och driftsinstruktion ....................................259
Slovensko (SI)
Navodila za montažo in obratovanje .................................271
Slovenčina (SK)
Návod na montáž a prevádzku .....................................283
Türkçe (TR)
Montaj ve kullanım kılavuzu .......................................296
Українська (UA)
Інструкції з монтажу та експлуатації ................................311
中文 (CN)
安装和使用说明书 ..............................................324
Bahasa Indonesia (ID)
Petunjuk pengoperasian dan pemasangan.............................336
Macedonian (MK)
Упатства за монтирање и ракување ................................349
(AR) ةيبرعلا
    .............................................363
Appendix A..................................................374
Appendix B..................................................375
Appendix C..................................................378
4UNILIFT AP12, AP35, AP50
Table of contents

English (GB) Installation and operating instructions
Original installation and operating instructions
Table of contents
1. General Information ............. 5
1.1 Hazard statements .............. 5
1.2 Notes ..................... 6
2. Receiving the product............ 6
2.1 Inspecting the product ............ 6
3. Installing the product ............ 6
3.1 Location .................... 6
3.2 Mechanical installation ............ 7
4. Electrical connection ............ 8
4.1 Checking the direction of rotation ...... 9
5. Starting up the product ...........10
6. Product introduction ............10
6.1 Intended use .................11
6.2 Pumped liquids ................11
6.3 Identification..................11
7. Servicing the product ............12
7.1 Maintaining the product............13
7.2 Oil .......................13
7.3 Construction..................13
7.4 Service kits ..................13
7.5 Contaminated pumps .............13
8. Fault finding the product ..........14
8.1 The motor does not start ...........14
8.2 The motor protection or thermal relay
trips after a short time of operation ......14
8.3 The pump runs constantly or gives too
little water ...................14
8.4 The pump runs but gives no water.......15
9. Technical data ................16
9.1 Storage temperature .............16
9.2 Operating conditions .............16
9.3 Sound pressure level .............16
10. Disposing of the product ..........16
1. General Information
Read this document before you install the
product. Installation and operation must
comply with local regulations and accepted
codes of good practice.
This appliance can be used by children
aged from 8 years and above and persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given super-
vision or instruction concerning use of the
appliance in a safe way and understand
the hazards involved.
Children shall not play with the appliance.
Cleaning and user maintenance shall not
be made by children without supervision.
1.1 Hazard statements
The symbols and hazard statements below may
appear in Grundfos installation and operating
instructions, safety instructions and service
instructions.
DANGER
Indicates a hazardous situation which, if
not avoided, will result in death or serious
personal injury.
WARNING
Indicates a hazardous situation which, if
not avoided, could result in death or seri-
ous personal injury.
CAUTION
Indicates a hazardous situation which, if
not avoided, could result in minor or mod-
erate personal injury.
The hazard statements are structured in the following
way:
SIGNAL WORD
Description of the hazard
Consequence of ignoring the warning
• Action to avoid the hazard.
5
English (GB)

1.2 Notes
The symbols and notes below may appear in
Grundfos installation and operating instructions,
safety instructions and service instructions.
Observe these instructions for explosion-
proof products.
A blue or grey circle with a white graphical
symbol indicates that an action must be
taken.
A red or grey circle with a diagonal bar,
possibly with a black graphical symbol, in-
dicates that an action must not be taken or
must be stopped.
If these instructions are not observed, it
may result in malfunction or damage to the
equipment.
Tips and advice that make the work easier.
2. Receiving the product
WARNING
Falling objects
Death or serious personal injury
‐Keep the product in a stable position
during unpacking.
‐Wear personal protective equipment.
2.1 Inspecting the product
Check that the product received is in accordance with
the order.
Check that the voltage and frequency of the product
match voltage and frequency of the installation site.
3. Installing the product
CAUTION
Toxic material
Minor or moderate personal injury
‐The product will be classified as conta-
minated if used for a liquid which is in-
jurious to health or toxic.
‐Wear personal protective equipment.
Installation must be carried out by special-
ly trained persons and according to local
regulations.
According to EN 60335-2-41/A2:2010, this
product with 5 m of mains cable may be
used only for indoor applications.
3.1 Location
Always have at least 3 m free cable above
liquid level. This limits the installation
depth to 7 m for pumps with 10 m cable
and to 2 m for pumps with 5 m cable.
3.1.1 Minimum space
The pit, basin or tank must be sized according to the
relation between the water flow to the pit, basin or
tank and the pump performance.
When the pump is installed in a permanent
installation with a float switch, the minimum
dimensions of the pit, basin or tank must be as shown
in the figure below. The float switch is set to the
minimum free cable length.
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550 mm
600 mm
TM002918
Minimum pit dimensions when the float switch is set
to the minimum free cable length
Related information
3.2.5 Adjusting the float switch cable length
6
English (GB)

3.2 Mechanical installation
DANGER
Electric shock
Death or serious personal injury
‐Switch off the power supply before
starting any work on the product.
‐Make sure that the power supply can-
not be accidentally switched on.
CAUTION
Sharp element
Minor or moderate personal injury
‐Wear personal protective equipment.
‐UNILIFT AP35, AP50: Make sure that
persons cannot come into contact with
the pump impeller.
Do not install the pump hanging from the
electric cable or the outlet pipe.
3.2.1 Foundation
Place the pump on a plate or on bricks so that the
inlet strainer is free of sludge, mud or similar
materials. See the figure below.
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TM002922
Place the pump on a plate
3.2.2 Lifting the pump
Do not pull or lift the product by the power
cable.
Lift the pump using the pump handle. Do not lift the
pump by the power cable or by the outlet pipe or
hose.
If the pump is installed in a well or tank, lower and lift
it by means of a wire or chain fastened to the pump
handle.
3.2.3 Positioning the pump
The pump can be used in vertical or horizontal
position. The outlet must be the highest point of the
pump. See the figure below.
During operation, the inlet strainer must always be
completely covered by the pumped liquid.
TM002920
Position of the pump
When the pipe or hose has been connected, place
the pump in its operating position.
Position the pump so that the pump inlet will not be
blocked or partly blocked by sludge, mud or similar
materials.
In the case of permanent installation, the pit must be
cleared of sludge, pebbles, etc. before the pump is
installed.
3.2.4 Pipe connection
For permanent installation, we recommend that you fit
a union, a non-return valve and an isolating valve in
the outlet pipe.
7
English (GB)

3.2.5 Adjusting the float switch cable length
For pumps supplied with a float switch, the difference
in level between start and stop can be adjusted by
changing the free cable length between the float
switch and the pump handle.
• An increased free cable length will result in fewer
starts and stops and a large difference in level.
• A reduced free cable length will result in more
frequent starts and stops and a small difference in
level.
The stop level must be above the pump inlet to
prevent the pump from taking in air.
L
1
2
TM002924
Start and stop levels
Pos. Description
1 Start
2 Stop
The start and stop levels vary according to the cable
length.
UNILIFT AP start and stop levels
Minimum cable
length (L):
100 mm
Maximum cable
length (L):
250 mm
Pump
type
Start
[mm]
Stop
[mm]
Start
[mm]
Stop*
[mm]
AP12.40 360 230 370 100
AP12.50 410 250 380 110
AP35 440 280 450 155
AP50 460 320 450 190
* Minimum stop level during continuous operation or
when using an external controller.
4. Electrical connection
DANGER
Electric shock
Death or serious personal injury
‐Switch off the power supply before you
start any work on the product.
‐Make sure that the power supply can-
not be switched on accidentally.
DANGER
Electric shock
Death or serious personal injury
‐The installation must be fitted with a re-
sidual-current device (RCD) with a trip-
ping current less than 30 mA.
DANGER
Electric shock
Death or serious personal injury
‐Make sure that the power supply plug
delivered with the product is in compli-
ance with local regulations.
‐The plug must have the same protec-
tive earth (PE) connection system as
the power outlet. If not, use a suitable
adapter if allowed by local regulations.
DANGER
Electric shock
Death or serious personal injury
‐Power cables without a plug must be
connected to a supply disconnecting
device incorporated in the fixed wiring
according to the local wiring rules.
All electrical connections must be carried
out by a qualified person in accordance
with local regulations.
Depending on local regulations, a pump
with minimum 10 m of mains cable must
be used if the pump is used as a portable
pump for different applications.
8
English (GB)

Make sure that the product is suitable for the supply
voltage and frequency available at the installation
site. Voltage and frequency are marked on the pump
nameplate.
The pump must be connected to an external main
switch. If the pump is not installed close to the switch,
the switch must be of a lockable type.
Three-phase pumps must be connected to an
external motor-protective circuit breaker with
differential release. The rated current of the motor-
protective circuit breaker must correspond to the
electrical data marked on the pump nameplate.
If a level switch is connected to a three-phase pump,
the motor-protective circuit breaker must be
magnetically operated.
Single-phase pumps incorporate thermal overload
protection and require no additional motor protection.
If the motor is overloaded, it will stop auto-
matically. When the motor has cooled to
normal temperature, it restarts automati-
cally.
1
2 3 4
TM002011
Wiring diagram
Pos. Description
1 Yellow and green
2 Grey
3 Brown
4 Black
M
NL-
1
1~
23
TM1040337
Wiring diagram
Pos. Description
1 Yellow and green
2 Blue
3 Brown
4.1 Checking the direction of rotation
Three-phase pumps only
Check the direction of rotation every time the pump is
connected to a new installation.
1. Position the pump so that you can observe the
impeller.
2. Start the pump for a short period.
3. Observe the rotation of the impeller. The correct
direction of rotation is indicated by an arrow on
the inlet strainer (clockwise when seen from the
bottom). If the impeller rotates in the wrong
direction, reverse the direction of rotation by
interchanging two of the phases to the motor.
If the pump is connected to a pipe system, check the
direction of rotation in this way:
1. Start the pump and check the quantity of water or
the pressure.
2. Stop the pump and interchange two of the phases
to the motor.
3. Start the pump and check the quantity of water or
the pressure.
4. Stop the pump.
Compare the results taken under points 1 and 3. The
largest quantity of water indicates the correct
direction of rotation.
9
English (GB)

5. Starting up the product
DANGER
Electric shock
Death or serious personal injury
‐Do not use the pump in swimming
pools, garden ponds or similar places if
there are people in the water.
The pump may be run briefly to check the
direction of rotation without being sub-
merged in the pumped liquid.
1. Before starting the pump, check that the inlet
strainer is fitted to the pump and submerged in the
pumped liquid.
2. Open the isolating valve, if fitted, and check the
level switch setting.
6. Product introduction
1
2
34
5
TM002913
UNILIFT AP
Pos. Description
1 Outlet
2 Pump sleeve
3 Inlet strainer
4 Level switch
5 Handle with clamp
10
English (GB)

6.1 Intended use
The Grundfos UNILIFT AP pump is a single-stage
submersible pump designed for pumping wastewater.
The pump is capable of pumping water which
contains a limited quantity of solids, however not
stones and similar materials, without being blocked or
damaged.
The pump is available for automatic as well as
manual operation and can be installed in a permanent
installation or used as a portable pump.
Applications
AP12 AP35 AP50
Drainage of flooded cellars or build-
ings ● ● ●
Groundwater lowering ● ● ●
Pumping of water from drain water
collecting pits ● ● ●
Pumping of water from surface wa-
ter pits with inflow from roof gutters,
shafts, tunnels, etc.
● ● ●
Emptying and filling of swimming
pools, ponds, pits, etc. ● ● ●
Pumping of fibre-containing waste-
water from laundries and light in-
dustries
● ●
Pumping of domestic wastewater
from septic tanks and sludge treat-
ing systems
● ●
Pumping of domestic wastewater
without discharge from water clos-
ets
● ●
Incorrect application of the pump, for example
resulting in blocking of the pump, and wear are not
covered by the warranty.
6.2 Pumped liquids
The pump is capable of pumping water containing a
limited quantity of spherical particles. Pumping of
spherical particles exceeding the maximum particle
size for the pump may block or damage the pump.
Maximum particle size: See section Technical data.
The pump is not suitable for these liquids:
• sewage
• liquids containing long fibres
• flammable liquids (oil, petrol, etc.)
• aggressive liquids
• liquids containing solids exceeding the pump's
recommended maximum particle size.
Related information
9.1 Storage temperature
6.3 Identification
6.3.1 Nameplate
MADE IN HUNGARY
DK-8850 Bjerringbro, Denmark
P3 0000
Type: UNILIFT XXXX.XX.XX.XX X
Prod. No: XXXXXXXX
U: XxXXX V
Class: F
Imax: X,XX A
P1: X,X kW
Qmax: XX m3/h
Tmax: XX°C
Cosφ: X,XX
IP 68
N.wght: XX.X kg
n: XXXX min-1
Hmax: XX m : XX m
XXXXXXXX
XX XXXXX-X
XXXXXXXX
~XX Hz± XX %
1
2
3
4
5
6
7
8
9
10
11 12 13 15
14
1820 16
17
19
21
22
TM074469
Nameplate example
Pos. Description
1 Product type
2 Product number
3 Supply voltage [V]
4 Power input [kW]
5 Max. current [A]
6Max. flow rate [m3/h]
7 Max. head [m]
8 Factory code
9 Production code (year and week)
10 Insulation class
11 Voltage tolerance [%]
12 Frequency [Hz]
13 Enclosure class
14 Max. liquid temperature [°C]
15 Speed [min-1]
16 Cosinus phi
17 Net weight [kg]
18 Max. installation depth [m]
19 ID number for Safety Instruction
20 ID number for EN standards
21 Nameplate layout
22 Approvals
11
English (GB)

6.3.2 Type key
Example: UNILIFT AP35B.50.08.A1.V
Code Explanation Designation
UNILIFT AP Type range
35 Maximum solids
size [mm]
[ ] AP Pump Pump type
B AP Basic
50 Nominal diame-
ter of outlet port
08 Power output,
P2 / 100 [W]
A
Automatic oper-
ation with float
switch Level control
[ ]
Manual opera-
tion without float
switch
1 Single-phase Motor
3 Three-phase
V Vortex impeller Impeller
7. Servicing the product
DANGER
Electric shock
Death or serious personal injury
‐Switch off the power supply before
starting any work on the product.
‐Make sure that the power supply can-
not be accidentally switched on.
CAUTION
Sharp element
Minor or moderate personal injury
‐Wear personal protective equipment.
CAUTION
Toxic material
Minor or moderate personal injury
‐The product will be classified as conta-
minated if it has been used for a liquid
which is injurious to health or toxic.
‐Wear personal protective equipment.
CAUTION
Biological hazard
Minor or moderate personal injury
‐Flush the product thoroughly with clean
water and rinse the parts in water after
dismantling.
‐Wear personal protective equipment.
If the power cable or the level switch is
damaged, it must be replaced by a service
workshop authorised by Grundfos.
Service must be carried out by specially
trained persons.
Furthermore, all rules and regulations cov-
ering safety, health and environment must
be observed.
1. If the pump has been used for liquids other than
clean water, flush the pump thoroughly with clean
water before carrying out maintenance and
service.
2. Rinse the pump parts in water after dismantling.
12
English (GB)

7.1 Maintaining the product
• Check the pump and replace the oil once a year. If
the pump is used for pumping liquids containing
abrasive particles or it is operating continuously,
the pump must be checked at shorter intervals.
• If the drained oil contains water or other
impurities, we recommend that you replace the
shaft seal. Contact Grundfos Service.
7.2 Oil
In the case of long operating time or continuous
operation, the oil must be replaced as follows:
Liquid temperature The oil must be replaced af-
ter
20 °C 4500 operating hours
40 °C 3000 operating hours
55 °C 1500 operating hours
The pump contains 78 ml non-poisonous oil.
Used oil must be disposed of in accordance with local
regulations.
7.3 Construction
The construction of the pump will appear from the
table below and figures A, B and C at the end of
these instructions.
Pos. Description
6 Pump housing
37a O-ring
49 Impeller
55 Pump sleeve with motor
66 Washer
67 Lock nut
84 Inlet strainer
105 Shaft seal
182 Level switch
188a Screws
193 Screws
7.4 Service kits
Service kit Part number
Shaft seal, standard 96429307
Shaft seal, FKM 96429308
Oil 96010646
7.5 Contaminated pumps
CAUTION
Biological hazard
Minor or moderate personal injury
‐Flush the product thoroughly with clean
water and rinse the parts in water after
dismantling.
‐Wear personal protective equipment.
13
English (GB)

8. Fault finding the product
DANGER
Electric shock
Death or serious personal injury
‐Switch off the power supply before
starting any work on the product.
‐Make sure that the power supply can-
not be accidentally switched on.
CAUTION
Sharp element
Minor or moderate personal injury
‐Wear personal protective equipment.
CAUTION
Toxic material
Minor or moderate personal injury
‐The product will be classified as conta-
minated if it has been used for a liquid
which is injurious to health or toxic.
‐Wear personal protective equipment.
8.1 The motor does not start
Cause Remedy
No power supply. Connect the power supply.
The pump was stopped by the float switch. Adjust or replace the float switch.
The fuses have blown. Replace the fuses.
The motor protection or thermal relay has tripped. Wait until the motor protection trips in again or reset the
relay.
The impeller is blocked by impurities. Clean the impeller.
Short circuit in the cable or motor. Replace the defective part.
8.2 The motor protection or thermal relay trips after a short time of operation
Cause Remedy
The liquid temperature is too high. Use another pump type. Contact your local Grundfos
supplier or sales support.
The impeller is blocked or partly blocked by
impurities.
Clean the pump.
Phase failure. Call an electrician.
Too low voltage. Call an electrician.
The overload setting of the motor-protective circuit
breaker is too low.
Adjust the setting.
Incorrect direction of rotation. Reverse the direction of rotation.
Related information
4.1 Checking the direction of rotation
8.3 The pump runs constantly or gives too little water
Cause Remedy
The pump is partly blocked by impurities. Clean the pump.
The outlet pipe or valve is partly blocked by
impurities.
Clean the outlet pipe or valve.
The impeller is not properly fixed to the shaft. Tighten the impeller.
14
English (GB)

Cause Remedy
Incorrect direction of rotation. Reverse the direction of rotation.
Incorrect setting of the float switch. Adjust the float switch.
The pump is too small for the application. Replace the pump.
The impeller is worn. Replace the impeller.
Related information
4.1 Checking the direction of rotation
8.4 The pump runs but gives no water.
Cause Remedy
The pump is blocked by impurities. Clean the pump.
The outlet pipe or valve is blocked by impurities. Clean the outlet pipe or valve.
The impeller is not properly fixed to the shaft. Tighten the impeller.
There is air in the pump. Vent the pump and the outlet pipe.
The liquid level is too low. The inlet strainer is not
completely submerged in the pumped liquid.
Submerge the pump in the liquid or adjust the level
switch.
Pumps with float switch: The float switch does not
move freely.
Adjust the float switch.
Related information
3.2.5 Adjusting the float switch cable length
15
English (GB)

9. Technical data
9.1 Storage temperature
Down to -30 °C.
9.2 Operating conditions
Minimum liquid tem-
perature 0 °C
Maximum liquid tem-
perature
Max. liquid temperature: +55
°C, continuously.
For UNILIFT AP 12, AP 35
and AP 50 without float
switch, where the media can-
not touch the cable and the
plug: up to + 70 °C every 30
min. for time periods below 3
min.
Installation depth Maximum 10 m below liquid
level
pH value 4-10
Density Maximum 1100 kg/m3
Viscosity Maximum 10 mm2/s
Maximum particle
size
Max. spherical diameter:
UNILIFT AP12: 12 mm
UNILIFT AP35: 35 mm
UNILIFT AP50: 50 mm
Technical data See the pump nameplate.
Always have at least 3 m free cable above
liquid level. This limits the installation
depth to 7 m for pumps with 10 m cable
and to 2 m for pumps with 5 m cable.
9.3 Sound pressure level
The sound pressure level of the pump is lower than
the limiting values stated in the EC Council Directive
2006/42/EC relating to machinery.
10. Disposing of the product
This product or parts of it must be disposed of in an
environmentally sound way.
1. Use the public or private waste collection service.
2. If this is not possible, contact the nearest
Grundfos company or service workshop.
The crossed-out wheelie bin
symbol on a product means
that it must be disposed of
separately from household
waste. When a product
marked with this symbol rea-
ches its end of life, take it to a
collection point designated by
the local waste disposal au-
thorities. The separate collec-
tion and recycling of such
products will help protect the
environment and human
health.
See also end-of-life information at
www.grundfos.com/product-recycling.
16
English (GB)

Appendix A
A.1. Appendix
198
49
105
66
67
37a
199
55
189
190
195
196
150
194
193
31
6d
182
197
181
6
188a
84
66
67
49
TM025230
374
Appendix A

Appendix B
B.1. GRUNDFOS WARRANTY - AUSTRALIA AND NEW ZEALAND
Free from manufacturing defects
1. The relevant Grundfos entity, as specified below, warrants that from the date of purchase and for the peri-
od related to the specific product purchased (Warranty Period) the products purchased (Equipment) by
you (the Customer) in the relevant country will, with normal use, be free from manufacturing defects and
material defects (Warranty), subject to the terms set out herein.
FOR EQUIPMENT PURCHASED IN AUSTRALIA: : This Warranty is provided by Grundfos Pumps Pty
Ltd (ACN 007920765) of 515 South Road Regency Park SA 5010 PH: [phone] Email: contact-
[email protected] (Grundfos Australia)
FOR EQUIPMENT PURCHASED IN NEW ZEALAND: This Warranty is provided by Grundfos Pumps NZ
Limited (Company number 108507) of 17 Beatrice Tinsley Crescent, Albany, North Shore City, 0632 PH:
[phone] Email: [email protected] (Grundfos NZ).
(In this Warranty references to "Grundfos" shall mean either Grundfos Australia or Grundfos NZ, as ap-
plicable)
2. The relevant Warranty Period varies between different items of Equipment and can be confirmed by
your Equipment supplier or by contacting the relevant Grundfos entity at the above address.
Non Transferable
3. This Warranty is non- transferable and only applies to the first person to purchase and to use or install
the Equipment.
Conditions
4. The Customer must provide the original proof or purchase for the Equipment.
5. This Warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manu-
facture, parts or workmanship and where such defect appears during the Warranty Period.
6. The Warranty does not apply in the following circumstances:
a. where the damage arises due to normal wear and tear;
b. where the Equipment was not installed in accordance with Grundfos' installation and operating in-
structions for the Equipment;
c. where the Customer failed to specify a site condition or specification at the time of ordering the
Equipment, which subsequently affects the operation of the Equipment;
d. where damage results because the Equipment is installed to operate at a duty point other than
what has been specified at the time of ordering;
e. the Equipment has been stored by the Customer prior to installation and operation and such period
of storage is not in accordance with the requirements set out in the Equipment's operation and in-
stallation manual;
f. where the Customer attempts to repair the Equipment;
g. where damage is caused by abuse, mishandling or failure to follow operating instructions;
h. where the servicing or modification of the Equipment was conducted by someone other than by
Grundfos or its authorised service agent; or
i. where damage occurs during shipping or other transit.
7 This Warranty does not cover:
a. repair of Equipment polluted by poisonous media or other liquids injurious to the environment;
b. the cost of disassembly, assembly and installation; or
c. the Equipment where protection devices have been installed but have not been used or monitored.
375
Appendix B

Excluded products
8. This Warranty does not apply to Equipment that Grundfos imports that is not manufactured by Grundfos
(or one of its related companies). However:
a. FOR EQUIPMENT PURCHASED IN AUSTRALIA: The Customer is entitled to the benefit of the
warranty provided by the overseas manufacturer of that Equipment (if any), and any rights the Cus-
tomer may have under the Australian Consumer Law (ACL).
b. FOR EQUIPMENT PURCHASED IN NEW ZEALAND: The Customer is entitled to the benefit of
the warranty provided by the overseas manufacturer of that Equipment (if any), and any rights the
Customer may have under the Consumer Guarantees Act 1993 (CGA) that have not otherwise
been lawfully excluded.
Warranty is additional to statutory consumer rights
9. This Warranty is in addition to and does not exclude, restrict or modify in any way any non-excludable
statutory rights the Customer may have, including any rights the Customer may have under the ACL or
the CGA (as applicable).
10. FOR EQUIPMENT PURCHASED IN AUSTRALIA: Grundfos Australia provides the following advice to
all Customers who are consumers as defined by the ACL and to whom the ACL applies, as required by
the ACL:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably fore-
seeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
11. FOR EQUIPMENT PURCHASED IN NEW ZEALAND: Grundfos NZ provides the following advice to all
Customers who are consumers as defined by the CGA and to whom the CGA applies:
Unless the provisions of the CGA have been lawfully excluded, the guarantees and the remedies for fail-
ure to comply with those guarantees as set out in the CGA shall apply. Such remedies include the repair
or replacement of the Equipment or, where the failure is of a substantial character, the rejection of the
Equipment or compensation for the reduction in value of the Equipment. In addition to these remedies,
you are also entitled to compensation for reasonably foreseeable loss or damage resulting from the fail-
ure.
How to claim
12. Instructions for making a Warranty claim:
a. The Customer must inform Grundfos as soon as any Warranty claim arises. The Customer must
contact Grundfos:
i. in writing, by notice sent to:
FOR EQUIPMENT PURCHASED IN AUSTRALIA:
Grundfos Pumps Pty Ltd
515 South Road, Regency Park, South Australia, 5010;
FOR EQUIPMENT PURCHASED IN NEW ZEALAND:
Grundfos Pumps New Zealand Ltd
17 Beatrice Tinsley Crescent, Albany, North Shore City, 0632; or
ii. by returning the item to the place of purchase and requesting them to complete the required
documentation (a Goods Return Advise or a Field Warranty Claim Form) and send it to
Grundfos.
b. The Customer must provide Grundfos with a description of the problem encountered with the
Equipment, the Equipment model number, serial number, and date of purchase. Most importantly,
the Customer must provide Grundfos the original proof of purchase. The Customer will bear the
cost of notifying Grundfos of the Warranty claim.
376
Appendix B

What Grundfos will do
13. If Grundfos is informed of any claim within the Warranty Period and that claim is within the terms of this
Warranty, Grundfos will make arrangements for the service, repair or replacement of the Equipment, at
the sole discretion and cost of Grundfos. The Customer will bear the cost of freight and insurance to
transport any products to Grundfos, or to the place of purchase (as applicable). Grundfos will bear the
cost of freight for the return and dispatch of the repaired or replaced Equipment if the claim is accepted
under this Warranty.
14. If a Warranty claim is not accepted, Grundfos will inform the Customer in writing that the Warranty claim
was not accepted and the reasons for non-acceptance. The Customer will bear the cost of any freight for
the return and dispatch of the Equipment, and the cost of any repairs undertaken by Grundfos if reques-
ted by the Customer to do so.
Warranty Periods
Unless otherwise stated below, all Grundfos product comes as standard with a 2 Year Warranty.
1 Year Warranty
• Start Controllers
• Grundfos Ultra 6"-12" Ultra
• Ultra 4" Motor TX & GX
• DIS
• DIT
• Wellmaster Accessories
• Dosing accessories
• DSB
• OCD
• VGA
• DSA
• DSS
• DIA
• UV
3 Year Warranty
• Grundfos SP 4" • CRI • Grundfos SP w/MP204 6"-12"
5 Year Warranty
• Pressure Tanks • Wellmaster Flexible Rising Main • CRN
10 Year Warranty
• Fixed Solar Array
25 Year Linear Performance Warranty
• Solar Modules
377
Appendix B