Guardian MEDIFONE Setup guide

Quick Start User Guide
Contents
Guardian
SAFETY PENDANTS
02
03
03
03
04
05
06
Your Device.....................................................
Procedures.......................................................
FAQ.....................................................................
Download the full User Guide by
scanning this image with a QR
Code Reader or call the office on
[phone].
Turning the Device On/Off .......................
Charging the Device.....................................
Testing the SOS Button.................................
Testing the Fall Detection..............................

Your Device
2
Acquiring Location
1.
5.
6.
2.
3.
4.
To know where the device is, text 123456F to the MediFone’s
phone number. It will automatically respond with a link to Google
Maps. Example return texts will read:
GPS OK! Date: dd/mm/yy Time: (24 hour time)Speed: km/h
Battery Level: % maps.google.com/maps?q=xxx
(Current Location)
NO GPS Fix Date: dd/mm/yy Time: (24 hour time)Speed: km/h
Battery Level: % maps.google.com/maps?q=xxx
(Last Known Location. This is sometimes given when the
device is indoors or in areas with poor GPS signal.)
1. Speaker
2. Microphone
3. Speed-dial button
4. On/Off button
5. LED Screen
6. SOS button

3
5.
6.
4.
3.
2.
1.
Procedures
Press and hold the On/Off Button (image 1)
until the device beeps, then release the button.
Alternately, when the MediFone is placed into
the charging cradle, it will automatically switch
on.
Connect the smaller end of the charging cable
(image 2) to the port at the back of the cradle
(image 3), and the larger end of the charging
Cable (image 2) to the Power Adapter (image
4).
Lie the MediFone flat onto the cradle. (image
5). You will see a small lightning bolt appear
over the battery
Press and hold the top Button until it beeps.
The screen will display the list of emergency
contacts (image 6). Use both side buttons to
scroll up and down the list until the contact you
wish to call is highlighted. Briefly press the SOS
button to call that individual contact. They will
not receive a GPS link and no one else will be
called.
Turning the Device On/Off
Charging the Device
Speed Dial Emergency
Contacts

Procedures
It is recommended to test the MediFone every 1-3 months.
4
Testing the SOS Button
Family Monitored: Inform the contacts of the test.
Professionally Monitored: Move to step 2.
Press and hold the SOS button until it vibrates and beeps.
Family Monitored: A call will be made to Contact Number 1.
Professionally Monitored: The Monitoring Company will receive
an alert and call the MediFone within a few moments. The MediFone
is set to auto-answer so you do not need to press anything to receive
the call. Move to step 5.
The contact must press 1 on their phone keypad within 30 seconds of
answering. This will stop the MediFone from hanging up and calling
the next contact.
Family Monitored: After the call is connected, confirm both parties
can hear each other.
Professionally Monitored: Confirm you can hear each other and
let them know you’re performing a test.
Either party can end the call but when testing, the pendant user
should hang up with a short press of the SOS button.
1.
2.
3.
4.
5.
6.

Procedures
5
Testing the Fall Detection
Family Monitored: Inform contacts of the test.
Professionally Monitored: Move to step 2.
Drop the MediFone from chest height over a soft area. The MediFone
will begin beeping, informing the user that a fall has been detected.
Cancel by pressing and holding the SOS button until the beeping stops
and the screen displays ‘Fall Cancelled’.
Repeat step 2 but do NOT press SOS to cancel. The emergency
sequence will begin shortly after the MediFone stops beeping.
Following this, move to step 5.
Family Monitored: A call will be made to Contact Number 1.
Professionally Monitored: The Monitoring Company will receive an
alert and call the MediFone within a few moments. The MediFone is set
to auto-answer so you do not need to press anything to receive the call.
Move to step 7.
The contact must press 1 on their phone keypad within 30 seconds of
answering. This will stop the MediFone from hanging up and calling the
next contact.
Family Monitored: After the call is connected, confirm both parties
can hear each other.
Professionally Monitored: Confirm you can hear each other and let
them know you’re performing a test.
Either party can end the call but when testing, the pendant user should
hang up with a short press of the SOS button.
1.
2.
3.
4.
5.
6.
7.
8.

FAQ
6
Question Answer
What should the emergency
contacts do if they are called?
(not relevant if professionally
monitored)
What should I do if the alarm
activates accidentally?
How do I request phone number
changes or other adjustments?
Why is the GPS not working?
Why is the device not charging?
Your lifetime support includes this. Just call
us on 08 6336 9448.
They will be prompted to, “Press 1 on your
phone keypad to continue.” Then listen to
provide help as needed.
Press and hold the SOS button to cancel
the alarm. The screen will show ‘SOS
Cancelled’ or ‘Fall Cancelled’ accordingly.
GPS requires a straight line view of the sky.
Take the MediFone outside for 2-3 minutes
and retry acquiring location (see page 2).
Confirm the MediFone is laying in the
Charging Cradle with the screen facing
upwards (refer to page 3). If any of
the connection points on the MediFone
become dirty or discoloured, order
Guardian’s special cleaning kit.
Why didn’t Fall Detection sound
after a fall?
Due to the varied nature of falls, some
falls may not register. We can adjust the
sensitivity if necessary. However, in the
event of a fall, do not wait for the Fall Alert
alarm sound but press and hold the SOS
button if you are conscious.

Guardian
SAFETY PENDANTS
Thank you for choosing
Guardian Safety Pendants!
New Technology, Old Fashioned Service
Where You're Treated Like Family
GUARDIAN SAFETY PENDANTS PTY LTD.
6/26 Dugdale Street, Warwick WA 6024
Phone: [phone] Email: [e-mail]
Website: GuardianSP.com.au