
ii
Troubleshooting ports ·····································································22
Fiber port remains in down state ·································································································22
Symptom·························································································································22
Troubleshooting flowchart ···································································································22
Solution···························································································································23
Copper port remains in down state ······························································································24
Symptom·························································································································24
Troubleshooting flowchart ···································································································24
Solution···························································································································24
Non-H3C transceiver module······································································································25
Symptom·························································································································25
Troubleshooting flowchart ···································································································25
Solution···························································································································25
Transceiver module does not support digital diagnosis·····································································26
Symptom·························································································································26
Troubleshooting flowchart ···································································································27
Solution···························································································································27
Error frames (for example, CRC errors) on a port············································································28
Symptom·························································································································28
Troubleshooting flowchart ···································································································28
Solution···························································································································28
Failure to receive packets··········································································································30
Symptom·························································································································30
Troubleshooting flowchart ···································································································30
Solution···························································································································30
Failure to send packets ·············································································································32
Symptom·························································································································32
Troubleshooting flowchart ···································································································32
Solution···························································································································32
Related commands ··················································································································33
Troubleshooting system management ················································34
High CPU utilization··················································································································34
Symptom·························································································································34
Troubleshooting flowchart ···································································································35
Solution···························································································································35
High memory utilization·············································································································37
Symptom·························································································································37
Troubleshooting flowchart ···································································································37
Solution···························································································································37
Related commands ··················································································································38
Troubleshooting other issues····························································39
Layer 2 forwarding failure ··········································································································39
Symptom·························································································································39
Troubleshooting flowchart ···································································································39
Solution···························································································································40
Related commands············································································································42
Layer 3 forwarding failure ··········································································································43
Symptom·························································································································43
Troubleshooting flowchart ···································································································44
Solution···························································································································44
Related commands············································································································45
Protocol flapping······················································································································45
Symptom·························································································································45
Troubleshooting flowchart ···································································································45
Solution···························································································································45
VXLAN configuration failure ·······································································································46
Symptom·························································································································46
Troubleshooting flowchart ···································································································47
Solution···························································································································47