Hasler HJ 3630 User manual

Mailing Systems
And Solutions HASLER
America’s better choice ®
Operating Guide
HJ 3630 Printing System

Productspresentedinthisguideareconformto
requirements of directives nbr 2006/42/EG
and 2004/108/EG.
Hasler has implemented a program for the
recycling of worn machines and machines at
the end of their lifetime. Contribute in a res-
ponsible way to the environmental protection
by consulting your retailer internet site, or
by contacting him. He will inform you of the
collection and treatment processes of these
machines.

User Manual Version 3.1 3
Copyright
© Copyright 2011
All rights reserved. No part of this manual may be reproduced or transmitted in any form or
by any means, copied onto electronic media or translated into any language without the
manufacturer's express written permission.
The manufacturer is not liable for any damage resulting either from incorrect use or from
repairs and modifications carried out by a third unauthorized party. This manual was
produced with great care. However, liability for any errors which it may contain is excluded.
The manufacturer reserves the right to make any technical or design changes to the
equipment during the development process. All specified values are purely nominal.
Consequently, any legal claims made on the basis of this manual cannot be enforced.
The manufacturer is not liable for any damage or disturbance resulting from the use of
options or accessories which are not original products or do not have the express approval
of the manufacturer.
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Brands:
HP is a registered brand name of the Hewlett-Packard Company.
Microsoft and Windows are registered brand names of the Microsoft Corporation.
FlexMail is a registered brand name of Flex Systems B.V.
Bulk Mailer is a registered brand name of Satori Software Inc.
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Revision level
Version Change description Released
3.0 New document for graphic display and
firmware version 4.7 November 2010
3.1 •Added descriptions for new USB 2.0
and TCP/IP interface
•Changed description to firmware
version 4.8
•Added Device Class A note
•Corrected description for emergency
stop interface “EXTERN”
April 2011

4 User Manual Version 3.1
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a
Table of Contents
1Introduction .............................................................................11
1.1 Pictograms ............................................................................11
1.2 Notes for use of this manual.....................................................11
1.3 Terms and abbreviations .........................................................12
1.4 System requirements..............................................................12
2Safety notes .............................................................................13
2.1 General safety notes...............................................................13
2.2 Ink safety notice.....................................................................15
2.3 Location of the printer.............................................................15
2.4 Disposal ................................................................................15
3Scope of delivery and assembly................................................16
3.1 Scope of delivery....................................................................16
3.2 Delivery ................................................................................16
3.3 Device overview .....................................................................18
3.4 Assembly ..............................................................................19
3.4.1 Connecting the power cable................................................ 19
3.4.2 How to mount the Paper Guide Kit ....................................... 20
3.4.3 Plug in the strapping plugs of the emergency stop system....... 20
3.4.4 FD-13/FD-15/ Feeder (optional) .......................................... 20
4Description of device................................................................21
4.1 Application range....................................................................21
4.2 Description of functions...........................................................21
4.3 The Operator Panel.................................................................22
4.3.1 Key panel......................................................................... 23
4.3.2 Main Display..................................................................... 27
4.4 Interfaces..............................................................................30
4.5 Emergency stop connection......................................................32
4.5.1 Stand-alone operation........................................................ 32
4.5.2 Operation with one additional Hasler device........................ 32
4.5.3 Operation with several additional Hasler devices ................. 32
4.5.4 Operation with other, non-Hasler devices ........................... 33
4.5.5 How to activate the emergency stop function ........................ 33
5Initial start-up of the device.....................................................34

User Manual Version 3.1 5
5.1 How to power-on the device.....................................................34
5.2 How to install the ink cartridges ...............................................35
5.3 How to adjust the printer to the material thickness .....................36
5.4 How to position the material (print media).................................37
5.4.1 How to position the material on the transport belts.................37
5.4.2 How to set the Offset Paper value ........................................39
5.5 How to adjust the paper guide kit.............................................40
5.6 Width and height measurement of the print media......................40
5.7 How to set the print direction (orientation).................................41
5.8 How to perform a test print......................................................41
6Printer menu (firmware V4.8).................................................. 43
7How to connect the printer to the PC ..................................... 108
7.1 How to install the printer driver.............................................. 108
7.1.1 Windows XP and Windows Vista ......................................... 108
7.1.2 Windows 7...................................................................... 109
7.2 How to use the USB interface................................................. 112
7.3 How to use the Ethernet interface........................................... 112
7.3.1 Adding a TCP/IP port to a printer driver .............................. 113
7.3.2 Connecting the printer to a local area network ..................... 115
7.3.3 Direct Ethernet connection between the printer and the PC.... 118
8Service ................................................................................... 121
8.1 Maintenance and support....................................................... 121
8.1.1 How to clean the printer ................................................... 121
8.1.2 How to clean an ink cartridge ............................................ 122
8.1.3 How to clean the pen board contacts .................................. 123
8.1.4 How to clean the service station......................................... 125
8.2 Troubleshooting ................................................................... 128
8.2.1 The device cannot be turned on ......................................... 128
8.2.2 No or only very weak printout with new ink cartridges........... 128
8.2.3 Line of ink dots visible on material ..................................... 128
8.2.4 Printed elements positioned incorrectly ............................... 129
8.2.5 Corner of material stands up ............................................. 129
8.2.6 Ink on transport belt after test print ................................... 130
8.2.7 Emergency system cannot be released................................ 130
8.2.8 The printer doesn't detect a connected Feeder ..................... 131
8.2.9 How to proceed with a print job after an error...................... 132
8.2.10 White streaks in printed text or graphic .............................. 133

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8.2.11 White streak in printed text or graphics (in between cartridges)...
.....................................................................................134
8.2.12 The printed ink doesn’t dry on the substrate ........................135
8.2.13 How to reset the printer ....................................................135
8.3 Error Messages.....................................................................137
8.3.1 How to read an error message entry ...................................137
8.4 Warning Messages................................................................159
8.4.1 How to read a warning message entry.................................159
8.4.2 Additional Error Messages..................................................166
8.5 Technical Support.................................................................170
9Consumables and Accessories ................................................171
9.1 Consumables .......................................................................171
9.1.1 Standard inks for Hasler address printers............................171
9.1.2 Cleaning Towels ...............................................................172
9.1.3 Ink tray ..........................................................................173
9.2 Accessoires..........................................................................174
9.2.1 Stand for FD-13/FD-15 Feeder (in connection with HJ3060A
printer) .....................................................................................174
9.2.2 Tower Lamp ....................................................................175
10 Technical Specifications .........................................................176
11 Appendix ................................................................................178
11.1 How to completely remove printer drivers from Windows Vista
and Windows 7 ..........................................................................178
11.2 How to completely remove printer drivers from Windows XP and
Windows 2000 ...........................................................................179
11.3 How to use a pre-installed printer driver.............................180
11.3.1 USB connection................................................................180
11.3.2 Ethernet connection..........................................................181
11.3.3 How to identify the USB port used by the printer ..................182
11.4 How to test the Ethernet connectivity.................................183
11.4.1 Sample settings for Ethernet connection..............................185
11.5 How to create a print file..................................................187
11.6 How to update the flashware.............................................189
11.6.1 How to update the flashware..............................................189
11.7 How to connect the FD-13/FD-15 Feeder ............................192
11.8 How to adjust the FD-13/FD-15 Feeder to the medium..
....................................................................................196
11.9 Additional display texts ....................................................199

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11.10 Ink package ID number ................................................... 200
11.10.1 ID: 6030206 ................................................................... 201
11.11 Declaration of conformity ................................................. 202
12 Glossary ................................................................................. 204
13 Index ..................................................................................... 210
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8 User Manual Version 3.1
Table of Figures
Figure 1: Lifting the printer...................................................................................... 17
Figure 2: Hasler HJ3630 Overview............................................................................ 18
Figure 3: Side view ................................................................................................ 19
Figure 4: Mounting the paper guide kit...................................................................... 20
Figure 5: The operator panel ................................................................................... 22
Figure 6: Main display............................................................................................. 27
Figure 7: Interfaces................................................................................................ 30
Figure 8: Inserting the ink cartridge into the pen stall ................................................. 35
Figure 9: Lock the restraining lever .......................................................................... 35
Figure 10: Adjusting the printer to the material thickness ............................................ 37
Figure 11: Positioning of small formats...................................................................... 37
Figure 12: Positioning of larger formats..................................................................... 38
Figure 13: Correct positioning.................................................................................. 38
Figure 14: Incorrect positioning................................................................................ 39
Figure 15: Test print............................................................................................... 42
Figure 16: Keep Alive function ................................................................................. 53
Figure 17: Reference edge for print unit positioning .................................................... 54
Figure 18: Offset paper I......................................................................................... 56
Figure 19: Offset Paper II........................................................................................ 57
Figure 20: Adjustment of encoder necessary.............................................................. 59
Figure 21: Encoder Adjustment................................................................................ 59
Figure 22: Adjusted encoder.................................................................................... 60
Figure 23: PRINT GAP PATTERN ............................................................................... 60
Figure 24: Sample PRINT GAP PATTERN.................................................................... 61
Figure 25: GAP U1-U2............................................................................................. 61
Figure 26: PRINT CORR.PATT. for systems with two print units (6 cartridge positions)...... 62
Figure 27: Horizontal alignment U1-U2...................................................................... 63
Figure 28: ADJUST TOF test print ............................................................................. 65
Figure 29: Regular print / Direction Nor..................................................................... 66
Figure 30: Mirrored print / Direction Nor.................................................................... 66
Figure 31: Regular print / Direction Rev .................................................................... 67
Figure 32: Mirrored print / Direction Rev ................................................................... 67
Figure 33: Difference Nor/Rev.................................................................................. 85
Figure 34:LEFT MARGIN, transport direction............................................................... 86
Figure 35: Encoder Pattern...................................................................................... 99

User Manual Version 3.1 9
Figure 36: Simult. PrintUnits service print................................................................ 100
Figure 37: Overlapping service print ....................................................................... 100
Figure 38: Pattern A ............................................................................................. 101
Figure 39: Pattern A with defects............................................................................ 101
Figure 40: Cartridge contacts................................................................................. 102
Figure 41: Pattern B ............................................................................................. 102
Figure 42: Pattern C ............................................................................................. 103
Figure 43: Sample character set print ..................................................................... 103
Figure 44: Sample setting dump print ..................................................................... 104
Figure 45: Sample Input Buffer Dump print.............................................................. 105
Figure 46: New Hardware Wizard ........................................................................... 109
Figure 47: Recommended install procedure.............................................................. 109
Figure 48: Properties of unspecified device .............................................................. 111
Figure 49: Update the printer driver........................................................................ 111
Figure 50: Update Driver Software Wizard ............................................................... 111
Figure 51: Select the driver source ......................................................................... 111
Figure 52: Ferrite with plastic case ......................................................................... 112
Figure 53: Adding TCP/IP Port................................................................................ 113
Figure 54: TCP/IP Printer Port Wizard...................................................................... 113
Figure 55: IP address of the printer ........................................................................ 113
Figure 56: Custom settings.................................................................................... 114
Figure 57: Custom settings of printer port ............................................................... 114
Figure 58: Address printer port settings................................................................... 115
Figure 59: DHCP Table on server............................................................................ 117
Figure 60: Test of fix IP (ping test on server)........................................................... 118
Figure 61: Local Area Connection Properties............................................................. 120
Figure 62: TCP/IPv4 settings.................................................................................. 120
Figure 63: Cleaning the nozzle plate ....................................................................... 123
Figure 64: Nozzle plate and contacts....................................................................... 123
Figure 65: Pen board contacts................................................................................ 124
Figure 66: Removing the ink tray plate.................................................................... 126
Figure 67: Inserting the ink tray plate..................................................................... 126
Figure 68: Locking the ink tray plate....................................................................... 127
Figure 69: Ink dots on material.............................................................................. 128
Figure 70: Position of element on material............................................................... 129
Figure 71: White streaks in text ............................................................................. 133

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Figure 72: White streaks in between two cartridges .................................................. 134
Figure 73: New hardware detected ......................................................................... 181
Figure 74: Found New Hardware Wizard.................................................................. 181
Figure 75: Device Manager.................................................................................... 183
Figure 76: Device Properties - Details ..................................................................... 183
Figure 77: Command Prompt reply OK .................................................................... 184
Figure 78: Command Prompt reply NOT OK ............................................................. 184
Figure 79: Print dialog window............................................................................... 187
Figure 80: Print to file dialog.................................................................................. 187
Figure 81: Printer port properties ........................................................................... 188
Figure 82: Slots for feeder stand............................................................................ 193
Figure 83: Feeder stand position label..................................................................... 193
Figure 84: Feeder on stand I.................................................................................. 194
Figure 85: Feeder on stand II ................................................................................ 195
Figure 86: Serial connection between printer and feeder............................................ 195
Figure 87: Separator system ................................................................................. 197
Figure 88: Feeder adjustment I.............................................................................. 197
Figure 89: Feeder adjustment II............................................................................. 197
Figure 90: Feeder adjustment III............................................................................ 197
Figure 5: Adjusting the paper feed ramp and the slide, side view ............................... 198
Figure 6: Filing the stack with a fanned out pile, side view ........................................ 198
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