Hatco HBGBHC Series User manual

Built-In Heated Glass Shelves
嵌入式保温玻璃板
HBGBHC Series/系列
Installation and Operating Manual
安装及操作手册
P/N 07.04.983.00 © 2020 Hatco Corporation
Do not operate this equipment unless you have read
and understood the contents of this manual! Failure
to follow the instructions contained in this manual
may result in serious injury or death. This manual
contains important safety information concerning
the maintenance, use, and operation of this product.
If you’re unable to understand the contents of this
manual, please bring it to the attention of your
supervisor. Keep this manual in a safe location for
future reference.
English = p 2
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中文 = 第 12 页

2Form No. HBGBHCM_CN-0120
CONTENTS
INTRODUCTION
Hatco Built-In Heated Glass Shelves are designed to hold food
hot safely while blending into the surrounding décor. They will
keep food at proper serving temperatures without affecting
quality. These units feature a thermostatically-controlled heated
glass base that extends the food holding times.
Heated Glass Shelves are a product of extensive research and
field testing. The materials used were selected for maximum
durability, attractive appearance, and optimum performance.
Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating
instructions for Heated Glass Shelves. Hatco recommends all
installation, operating, and safety instructions appearing in this
manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to
personal injury.
NOTE: Refer to the Symbol Identification tables on the back
cover of this manual for definitions of symbols that may
appear in this manual.
Important Owner Information..............................................2
Introduction...........................................................................2
Important Safety Information ..............................................3
Model Description ................................................................4
Model Designation ...............................................................4
Specifications .......................................................................4
Plug Configurations .............................................................4
Dimensions..........................................................................5
Electrical Rating Chart.........................................................5
Installation.............................................................................6
General................................................................................ 6
Installing the Control Box ....................................................6
Countertop Cutout Chart —With Trim Ring........................7
Control Box Installation Dimensions....................................7
Operation...............................................................................8
General................................................................................ 8
Changing the Setpoint Temperature....................................8
Maintenance..........................................................................9
General................................................................................ 9
Daily Cleaning .....................................................................9
Cleaning Sugary/Sticky Spills..............................................9
Cleaning Burned-On Residue .............................................9
Cleaning Metal Marks and Scratches ................................. 9
Troubleshooting Guide ......................................................10
Options and Accessories ..................................................10
International Limited Warranty ......................................... 11
Service Information............................................................ 11
IMPORTANT OWNER INFORMATION
Record the model number, serial number (specification label
located on the bottom of the unit), voltage, and purchase date
of the unit in the spaces below. Please have this information
available when calling Hatco for service assistance.
Model No. _______________________________________
Serial No.________________________________________
Voltage__________________________________________
Date of Purchase__________________________________
Business 9:00 AM to 6:00 PM (Beijing Time)
Hours: Monday through Friday
Telephone: [phone]
E-mail: [email protected]
Additional information can be found by visiting our web site at
www.hatcocorp.com

Form No. HBGBHCM_CN-0120 3
IMPORTANT SAFETY INFORMATION
WARNING
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install proper voltage and
size electrical receptacle.
• Remote mounted control box must be mounted on a
vertical wall and installed in vertical position. Mounting
control box in horizontal position may result in
collection of liquids and lead to an electric shock
• Turn OFF power switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• This unit is not “jet-proof” construction. Do not use jet-
clean spray to clean this unit.
• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 21°C (70°F).
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged
power cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
FIRE HAZARD: Locate unit a minimum of 25 mm (1″) from
combustible walls and materials. If safe distances are not
maintained, combustion or discoloration could occur.
Make sure food product has been heated to the proper
food-safe temperature before placing on the unit. Failure
to heat food product properly may result in serious health
risks. This unit is for holding preheated food product only.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact Hatco at [phone].
Make sure all operators have been instructed on the safe
and proper use of the unit.
This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.
CAUTION
BURN HAZARD: Some exterior surfaces on unit will get
hot. Use caution when touching these areas.
Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to prevent
the unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.
Do not operate built-in models without the control
box mounted properly as described in the installation
instructions.
Pitting or indentation in the glass surface may occur from
sugary spills. If pitting or indentation occurs, the glass
surface must be replaced. To prevent further damage
and possible injury from broken glass, stop using unit
immediately and contact an Authorized Hatco Service
Agent.
NOTICE
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under
the Hatco warranty. Contact the manufacturer of the
countertop material for application information.
Do not modify wiring or cut thermostat capillary on
control box to increase remote mounting distance. Cutting
thermostat capillary will cause unit to overheat and may
damage unit as well as surrounding countertop.
Do not turn on unit until it has been cleaned thoroughly.
Ceramic glass surface must be clear of debris to prevent
burn-on.
Do not slide pans across glass surface, use rough-
bottomed pans, or drop anything on glass surface.
Scratching or breakage may occur. Damage to glass
surface or breakage of glass caused by misuse is not
covered under warranty.
Use only wipes, pads, and cleaners designed specifically
for cleaning ceramic glass surfaces. Using other wipes,
pads, or cleaners may damage ceramic glass surface.
Do not install remote mounted control box in an area
subject to temperatures above 29°C (85°F). Excessive
temperatures will cause control(s) to overheat,
malfunction, and fail.
Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

4Form No. HBGBHCM_CN-0120
MODEL DESCRIPTION
MODEL DESIGNATION
SPECIFICATIONS
All Models
All Hatco Built-In Heated Glass Shelves are ideal for pass
through areas, buffet lines, and as hors d’oeuvre displays.
Food product may be placed directly on the glass surface, if
desired. Standard equipment includes an illuminated Power
I/O (on/off) switch, a thermostatically-controlled heated ceramic
glass top, and a painted steel base.
Each Built-In Heated Black Glass shelf is equipped with an
attached trim mounting ring. The unit includes a remote
mounted control box with digital controls that is connected to
the unit with 1829 mm (6′) of conduit. A 1829 mm (6′) power
cord with plug connects the remote mounted control box to the
power source.
Units are available in seven models: HBGBHC-1414,
HBGBHC-2414, HBGBHC-3014, HBGBHC-3614,
HBGBHC-4814, HBGBHC-6014, and HBGBHC-7214.
NOTE: A “no trim ring” option is available. Refer to the
OPTIONS AND ACCESSORIES section in this manual
for details.
Control
Box
Model HBGBHC
H B G B H C - x x x x
Heated Glass Shelf
Built-In
High Watt
Width (inches)
Depth (inches)
China
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage,
size, and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install proper voltage and size electrical receptacle.
NOTE: Receptacle not supplied by Hatco.
AS 3112
CEE 7/7 Schuko
BS-1363
CH1-10P
Plug Configurations

Form No. HBGBHCM_CN-0120 5
Model Voltage Watts Amps Plug Configuration Shipping Weight
HBGBHC-1414 220 224 1.0
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 9 kg (20 lbs.)230 245 1.1
240 267 1.1
HBGBHC-2414 220 393 1.8
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 12 kg (27 lbs.)230 430 1.9
240 468 2.0
HBGBHC-3014 220 505 2.3
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 15 kg (32 lbs.)230 550 2.4
240 600 2.5
HBGBHC-3614 220 613 2.8
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 17 kg (37 lbs.)230 670 2.9
240 730 3.0
HBGBHC-4814 220 787 3.6
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 25 kg (54 lbs.)230 860 3.7
240 935 3.9
HBGBHC-6014 220 1005 4.6
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 29 kg (64 lbs.)230 1100 4.8
240 1200 5.0
HBGBHC-7214 220 1225 5.6
H1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 34 kg (74 lbs.)230 1340 5.8
240 1460 6.1
Model
Width
(A)
Depth
(B)
Height
(C)
HBGBHC-1414 388 mm
(15-1/4″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-2414 638 mm
(25-1/8″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-3014 788 mm
(31″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-3614 938 mm
(37″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-4814 1241 mm
(48-7/8″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-6014 1541 mm
(60-3/4″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-7214 1841 mm
(72-1/2″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
Model
Width
(D)
Depth
(E)
Height
(F)
Remote Box 232 mm
(9-1/8″)
116 mm
(4-5/8″)
60 mm
(2-3/8″)
SPECIFICATIONS
A
B
DE
C
F
Front View
Side View
Dimensions
Dimensions
NOTICE
Refer to the INSTALLATION section of this manual for
actual countertop and remote box cutout dimensions.
NOTE: The specification label is located on the bottom of the
unit. See label for serial number and verification of unit
electrical information.
Electrical Rating Chart
NOTE: Shipping weight includes packaging.

6Form No. HBGBHCM_CN-0120
General
Use the following procedures to install HBGBHC units.
WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate unit indoors where the ambient air temperature is
a minimum of 21°C (70°F).
FIRE HAZARD: Locate unit a minimum of 25 mm (1″) from
combustible walls and materials. If safe distances are not
maintained, combustion or discoloration could occur.
CAUTION
Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to prevent
the unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.
Do not operate built-in models without the control box
mounted properly as described in the installation instructions.
NOTICE
Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under
the Hatco warranty. Contact the manufacturer of the
countertop material for application information.
1. Remove unit from box.
NOTE: To prevent delay in obtaining warranty coverage, complete
online warranty registration. See the IMPORTANT
OWNER INFORMATION section for details.
2. Remove tape and protective packaging from all surfaces
of unit.
3. Prepare the countertop opening. Refer to the “Countertop
Cutout Chart” for recommended countertop cutout dimensions.
4. Prepare the remote mounted control box opening.
a. Refer to “Control Box Installation Dimensions” for cutout
and screw hole dimensions.
b. Perform the cutout and pre-drill the screw holes.
NOTE: Refer to the OPTIONS AND ACCESSORIES section
for installation information for models with the optional
“No Trim Ring” feature.
5. Unplug the control box from the bottom of the unit.
6. Apply a bead of food safe sealant on the top edge of the
countertop cutout and the underside of the trim mounting
ring. The sealant must be rated for use at 121°C (250°F)
or higher.
7. Install the unit into the countertop opening.
a. Place the unit into the countertop opening.
b. Remove any excess sealant around the unit.
8. Install the control box. Refer to the “Installing the Control
Box” procedure in this section.
9. Plug unit into a properly grounded electrical outlet of the
correct voltage, size, and plug configuration. See the
SPECIFICATIONS section for details.
Installing the Control Box
Use the following procedure to install the remote mounted
control box.
WARNING
ELECTRIC SHOCK HAZARD: Remote mounted control
box must be mounted on a vertical wall and installed
in vertical position. Mounting control box in horizontal
position may result in collection of liquids and lead to an
electric shock.
NOTICE
Do not modify wiring or cut thermostat capillary on
control box to increase remote mounting distance. Cutting
thermostat capillary will cause unit to overheat and may
damage unit as well as surrounding countertop.
Do not install remote mounted control box in an area
subject to temperatures above 29°C (85°F). Excessive
temperatures will cause control(s) to overheat, malfunction,
and fail.
1. With the remote box unplugged from the bottom of the unit,
position the control box into the cutout opening.
• Align the holes in the control box with the pre-drilled
holes in the mounting surface.
2. Secure the control box to the mounting surface using
screws (not supplied).
3. Plug the control box into the bottom of the unit.
NOTE:Unitsareequippedwitha1829mm(6′)flexibleconduit
connectingthecontrolboxtotheunit.
INSTALLATION

Form No. HBGBHCM_CN-0120 7
Model Width Depth
HBGBHC-1414 367 mm (14-1/2″)365 mm (14-3/8″)
HBGBHC-2414 617 mm (24-5/16″)365 mm (14-3/8″)
HBGBHC-3014 767 mm (30-1/4″)365 mm (14-3/8″)
HBGBHC-3614 917 mm (36-1/8″)365 mm (14-3/8″)
HBGBHC-4814 1220 mm (48-1/8″)365 mm (14-3/8″)
HBGBHC-6014 1520 mm (59-7/8″)365 mm (14-3/8″)
HBGBHC-7214 1820 mm (71-11/16″)365 mm (14-3/8″)
Control Box Installation Dimensions
116 mm
(4-5/8″)
Control Enclosure
211 mm
(8-5/16″)
48 mm
(1-7/8″)
54.5 mm
(2-3/16″)
Side View of Installed EnclosureFront View of Cutout
Mounting Surface
220 mm
(8-11/16″)
IMPORTANT NOTE:
Make sure the installation location
provides enough room for electrical
connections to the control box.
Trim Mounting Ring
Metallic
Countertop
Apply a bead of NSF-approved
sealant between the metallic
countertop and trim mounting ring.
Sealant must be rated for use at
121°C (250°F) or higher.
HBGBHC Built-In Installation
INSTALLATION
Control Box Installation Dimensions
Countertop Cutout Chart — With Trim Ring

8Form No. HBGBHCM_CN-0120
General
Use the following procedure to turn on and operate Hatco
Built-In Heated Glass Shelves.
WARNING
Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.
NOTICE
Do not turn on unit until it has been cleaned thoroughly.
Ceramic glass surface must be clear of debris to prevent
burn-on.
Use only wipes, pads, and cleaners designed specifically
for cleaning ceramic glass surfaces. Using other wipes,
pads, or cleaners may damage ceramic glass surface.
Do not slide pans across glass surface, use rough-
bottomed pans, or drop anything on glass surface.
Scratching or breakage may occur. Damage to glass
surface or breakage of glass caused by misuse is not
covered under warranty.
1. Using an appropriate cleaning wipe or a damp cloth, clean
and sanitize the glass surface of the unit. Consistent daily
cleaning will keep cleanup easy as well as protect and
preserve the glass surface of the unit.
2. Plug unit into a properly grounded electrical receptacle of
the correct voltage, size, and plug configuration. See the
SPECIFICATIONS section for details.
3. Move the Power I/O (on/off) switch to the I(on) position.
• The unit will heat up to the setpoint temperature
automatically.
• Refer to the “Changing the Setpoint Temperature”
procedure to adjust the setpoint temperature.
CAUTION
BURN HAZARD: Some exterior surfaces on the unit will
get hot. Use caution when touching these areas.
4. Allow the unit 30 minutes to reach operating temperature.
Changing the Setpoint Temperature
Use the following procedure to adjust the setpoint temperature.
NOTICE
Built-in units must not have a setpoint temperature higher
than 125°C (257°F). Temperatures exceeding 125°C (257°F)
will damage unit and void warranty.
NOTE: The temperature shown on the display may be inaccurate
whenunittemperatureisbelow54°C(130°F).
1. Press the key. The current setpoint temperature will be
shown on the temperature display.
2. Press the key or key within 8 seconds to change
the setpoint temperature.
OPERATION
Control Box Installation Dimensions
Up Arrow Key
Down Arrow Key
Power I/O (on/off) Switch
Temperature Key

Form No. HBGBHCM_CN-0120 9
General
Built-In Heated Glass Shelves are designed for maximum
durability and performance, with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
• Turn OFF power switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact Hatco at [phone].
NOTICE
Do not turn on unit until it has been cleaned thoroughly.
Ceramic glass surface must be clear of debris to prevent
burn-on.
Use only wipes, pads, and cleaners designed specifically
for cleaning ceramic glass surfaces. Using other wipes,
pads, or cleaners may damage ceramic glass surface.
Daily Cleaning
Consistent daily cleaning will keep cleanup easy as well as
protect and preserve the glass surface. Make sure to use only
wipes, pads, and cleaners designed specifically for cleaning
ceramic glass surfaces.
1. Before turning on the unit each day, clean, and sanitize
the glass surface using an appropriate cleaning wipe or a
damp cloth.
2. At the end of each day:
a. Turn off the unit, unplug power cord, and allow unit to
cool.
b. Clean and sanitize the glass surface using an
appropriate cleaning wipe or damp cloth. If additional
cleaning is necessary, follow the “Cleaning Burned-On
Residue” procedure in this section.
Cleaning Sugary/Sticky Spills
To clean sugary/sticky spills, the unit should be warm while
cleaning for easier removal.
1. Turn off the unit and unplug power cord. CAUTION! Burn
Hazard—Heated glass will be hot. Use caution when
touching this area.
2. While unit is still hot, wear an oven mitt and remove the
bulk of the spill using paper towel.
3. Allow the unit to cool.
4. Follow the “Cleaning Burned-On Residue” procedure in
this section to remove the remainder of the spill.
5. Do not use the unit again until the spill has been cleaned
completely.
CAUTION
Pitting or indentation in the glass surface may occur from
sugary spills. If pitting or indentation occurs, the glass
surface must be replaced. To prevent further damage
and possible injury from broken glass, stop using unit
immediately and contact an Authorized Hatco Service
Agent.
Cleaning Burned-On Residue
To clean burned-on residue, the use of ceramic glass cleaner
may be necessary.
1. Turn off the unit, unplug power cord, and allow unit to cool.
2. Spread a few drops of ceramic glass cleaner onto the
residue area.
3. Using an appropriate cleaning wipe, rub the residue area
while applying pressure as needed.
4. If residue remains, repeat the steps above as needed.
5. After all residue has been removed, polish the entire glass
surface using the ceramic glass cleaner and paper towel.
Cleaning Metal Marks and Scratches
Metal marks and scratches from pans usually can be removed.
Be careful when placing pans onto the glass surface. To avoid
metal marks and scratches, do not slide pans across the glass
surface.
1. Turn off the unit, unplug power cord, and allow unit to cool.
2. Spread a few drops of ceramic glass cleaner onto the
marked area.
3. Using an appropriate cleaning wipe, rub the marked area
while applying pressure as needed.
4. If metal marks and scratches remain, repeat the steps
above as needed.
NOTE: Check the bottom of all pans for roughness that could
scratch the glass surface.
NOTE: Damage caused by sugary/sticky spills or rough pan
bottoms is not covered under warranty.
MAINTENANCE

10 Form No. HBGBHCM_CN-0120
Symptom Probable Cause Corrective Action
Unit too hot. Setpoint temperature set too high. Adjust setpoint temperature to a lower setting.
Unit plugged into an incorrect power supply. Verify with qualified personnel that power supply matches unit
specification.
Unit not hot enough. Setpoint temperature set too low. Adjust setpoint temperature to a higher setting.
Location of unit is susceptible to air currents (air
conditioning ducts or exhaust fans).
Block air currents or relocate unit.
Unit not working at all. Unit not plugged in. Plug unit into proper power supply.
Unit not turned on. Move the Power I/O (on/off) switch to the I(on) position.
Power I/O (on/off) switch is not functioning.
Contact Authorized Service Agent or Hatco for assistance.
Heating element is burned out.
Remote mounted control is defective.
Model Width Depth
HBGBHC-1414 358 mm (14-1/16″)358 mm (14-1/16″)
HBGBHC-2414 608 mm (23-15/16″)358 mm (14-1/16″)
HBGBHC-3014 758 mm (29-13/16″)358 mm (14-1/16″)
HBGBHC-3614 908 mm (35-3/4″)358 mm (14-1/16″)
HBGBHC-4814 1210 mm (47-5/8″)358 mm (14-1/16″)
HBGBHC-6014 1510 mm (59-7/16″)358 mm (14-1/16″)
HBGBHC-7214 1810 mm (71-1/4″)358 mm (14-1/16″)
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
TROUBLESHOOTING GUIDE
Installing HBGBHC Models w/No Trim Ring
All HBGBHC models have the option to come without a trim
ring. Professional installation of units without a trim ring is
required.
Use the following procedure when installing models without a
trim ring:
1. Prepare the countertop opening. Refer to “Countertop
Cutout Chart —No Trim Ring” for recommended
countertop cutout dimensions.
2. Support the unit from the bottom with adequate supports
for the weight of the unit and all components.
NOTE: The top surface of the unit should be flush with the
counter or slightly recessed. If the surface is above the
counter surface, the edges could become damaged
from moving pans across the edges.
3. Apply a bead of NSF-approved sealant to the gap between
the unit and the counter. The sealant must be rated for use
at 121°C (250°F) or higher.
4. Install the control box. Refer to the “Installing the Control
Box” procedure in the INSTALLATION section.
5. Plug unit into a properly grounded electrical outlet of the
correct voltage, size, and plug configuration. See the
SPECIFICATIONS section for details.
Countertop Cutout Chart —No Trim Ring
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:
Telephone: [phone]
e-mail: [email protected]
OPTIONS AND ACCESSORIES

Form No. HBGBHCM_CN-0120 11
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period of
one (1) year from the date of purchase when installed and
maintained in accordance with Hatco’s written instructions
or 18 months from the date of shipment from Hatco. Buyer
must establish the Product’s purchase date by registering the
Product with Hatco or by other means satisfactory to Hatco in
its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) Two (2) Year Parts Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series
(metal sheathed)
b) Five (5) Year Parts Warranty:
3CS and FR Tanks
c) Ten (10) Year Parts Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, heat lamp bulbs, coated halogen
light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED
light tubes, glass components, and fuses; Product failure
in booster tank, fin tube heat exchanger, or other water
heating equipment caused by liming, sediment buildup,
chemical attack, or freezing; or Product misuse, tampering
or misapplication, improper installation, or application of
improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will
be limited solely to replacement of part or Product using, at
Hatco’s option, new or refurbished parts or Product by Hatco
or a Hatco-authorized service agency with respect to any
claim made within the applicable warranty period referred to
above. Hatco reserves the right to accept or reject any such
claim in whole or in part. In the context of this Limited Warranty,
“refurbished” means a part or Product that has been returned
to its original specifications by Hatco or a Hatco-authorized
service agency. Hatco will not accept the return of any Product
without prior written approval from Hatco, and all such approved
returns shall be made at Buyer’s sole expense. HATCO WILL
NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE
THE PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
INTERNATIONAL LIMITED WARRANTY
SERVICE INFORMATION
The warranty on this Hatco unit is for one year from date of
purchase or eighteen months from date of shipping from Hatco,
whichever occurs first.
If you experience a problem with this unit during the warranty
period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• access our website at www.hatcocorp.com, select the
Support pull-down menu, and click on “Find A Service
Agent”
• call Hatco Service at [phone]
• e-mail Hatco Service at [email protected]

12 表号：HBGBHCM_CN-0120
目录
简介
赫高嵌入式黑玻璃保温板专为食品保温，且能融入周围的装饰
设计中。本产品能在不影响食物口味的情况下将食物维持在合
适的食用温度。产品配有一个恒温控制玻璃保温底座，可以延
长食品的保温时间。
赫高嵌入式黑玻璃保温板是我公司经过广泛研究和大量现场测
试的产品。所选材料都是耐久性极强、外表美观、性能极佳。
每个产品在出厂前都要经过严密的检查和测试。
本手册提供黑玻璃保温板的安装、安全和操作说明方面的信息
。赫高建议用户在安装或是操作产品前仔细阅读本手册的所有
内容。
本手册中的安全信息采用以下标志表示：
“警告”表示有危险情况，如果不加以避免，则可能导致
人身伤亡。
“小心”表示有危险情况，如果不加以避免，则可能导致
轻度或中度人身伤害。
“注意”用于提示不会涉及人身伤害的操作。
注意： 请参阅本手册封底上的符号标识表，了解本手册中可能
出现的符号的定义。
使用者重要注意事项 .............................................................12
简介 ......................................................................................12
重要安全说明........................................................................13
型号说明 ...............................................................................14
型号命名 ...............................................................................14
规格 ......................................................................................14
插头配置 ............................................................................14
尺寸 ...................................................................................15
电气参数表.........................................................................15
安装 ......................................................................................16
总则 ...................................................................................16
安装控制盒.........................................................................16
台面开孔图.........................................................................17
控制盒安装尺寸 .................................................................17
操作 ......................................................................................18
总则 ...................................................................................18
更改设定温度 .....................................................................18
维护保养 ...............................................................................19
总则 ...................................................................................19
每日清洁 ............................................................................19
清理粘稠物溢漏 .................................................................19
清理烧焦残留 .....................................................................19
清理金属痕迹和划痕 ..........................................................19
故障处理指南........................................................................20
选配及配件............................................................................20
全球有限质保........................................................................21
服务事项 ...............................................................................21
使用者重要注意事项
请在下面空白处记录产品型号、序列号 (规格标签位于产品底
部)、电压和购买日期。当致电赫高寻求服务时，请提供这些信
息。
型号 _________________________________________
序列号 _______________________________________
电压 _________________________________________
购买日期 _____________________________________
工作时间： 北京时间 上午 9:00 – 下午 6:00
电话： [phone]
E-mail: [email protected]
查询更多信息请访问我们的网站： www.hatcocorp.com

表号：HBGBHCM_CN-0120 13
重要安全说明
触电危险：
• 请将产品插入正确接地的插座装置，该装装置的电压、尺寸
和插头配置都要正确。如果插头和插座不匹配，请联系专业
电工来确定并安装电压和大小合适的电源插座。
• 远程式控制盒必须垂直安装在竖直墙壁上。若将控制盒安装
在水平位置，可能会导致液体聚集进而导致触电。
• 关闭电源开关，拔下电源线，让机器冷却，然后再进行清洗
、调整或维护操作。
• 不得将设备浸入水中。本设备不具备防水性能。如果设备被
水浸泡，不得进行操作。
• 本产品不防水。请将产品放在室内温度高于21ºC (70°F) 的
环境中。
• 不得用蒸汽或使用过多的水清洁本设备。
• 本设备不具备“防喷淋”结构。 请勿使用喷淋头清洁本设
备。
• 如果电源线出现磨损，请停止使用。
• 如果电源软线损坏，为了避免危险，必须由制造商、其维修
部门或类似部门的专业人员更换。
• 维修时只能使用正宗的Hatco 更换零部件。未使用正宗
Hatco 更换零部件会造成质保无效，并可能造成设备操作
人员受到有害电压威胁，并引起触电或着火。正宗Hatco
更换零部件可以保证使用环境下的安全生产。某些普通零部
件不具备相关特性，从而无法在Hatco 设备内安全使用。
着火危险：将产品放置在离可燃墙壁和其他材料至少25毫米
(1″)的地方。如果不保持安全距离，可能会引起可燃墙壁和 其
他材料起火或变色。
确保食品在放入设备前已被加热至适当的食品安全温度。 未能
正确加热食品可能会导致严重的健康风险。 本设备仅限存放预
热食品。
本设备不含“用户维修”零部件。 如需维修，请联系赫高授权
服务机构或赫高服务部门，电话 [phone]。
确保所有操作人员都已了解如何安全和妥善地使用本设备。
对于身体、感官或智力上有缺陷，或经验和知识有欠缺的人
（包括儿童），此说明书不适用。
燃烧危险：本设备的某些外表面处温度较高。接触这些部位时
请务必小心。
将本设备置于台面高度适宜、且使用方便的位置。放置位置 应
水平，以防止本设备或其部件以外落地，并有足够的强度 支撑
本设备及其部件的重量。
若控制盒未如安装指示安装，请勿操作嵌入式机型。
玻璃台面的凹痕或压痕可能是由于粘稠物溢漏。一旦出现凹痕
或压痕，必须更换玻璃台面。为了防止碎玻璃造成更多损坏或
伤害，请立即停止使用产品并与赫高授权服务代理联系。
因赫高产品产生的热量而对台面材料造成的损坏，不在赫 高公
司的保修范围内。请联系台面材料的厂家解决。
请勿修改布线或剪断节温器管以增加远程安装距离。剪断节温
器管会导致产品过热，可能会损坏产品以及周围台面。
在产品完全清理干净前，请勿运行产品。陶瓷玻璃台面必须要
保持清洁，以防台面上的残留物燃烧。
请勿将锅体在玻璃台面上滑动，锅底材质不能过于粗糙，且不
能将任何东西砸向玻璃台面。这些都可能导致台面刮伤或破损
。因使用不当而导致的玻璃台面破损不在赫高的保修范围内。
请使用清洗陶瓷玻璃台面专用的擦拭巾、棉布和清洁剂，其他
的擦拭巾、棉布和清洁剂可能会损坏陶瓷玻璃台面。
不要将壁挂遥控控制盒安装在温度高于 29°C (85°F) 的区域。
过高的温度将导致控制器过热、故障和失灵。
使用本设备前，请仔细阅读下列重要安全事项，以免造成严重的人身伤亡及设备或财产的损坏。

14 表号：HBGBHCM_CN-0120
型号说明
型号命名
规格
所有型号
所有的赫高嵌入式黑玻璃保温板可用于传菜区、餐柜或开胃食
品的保温。如果需要，可以直接将食品放在玻璃表面上。 标准
设备包括一个电源照明开关、一 个恒温加热陶瓷玻璃板和一个
钢制底座。
每个嵌入式黑玻璃保温板都配备一个不锈钢安装边框，一个远
程数字控制盒，连接控制盒的导管为1829毫米(6′)。每个保 温
板都配有一条长1829毫米(6′)、带插头的电源线，连接控 制盒
与电源。
设备有七种可用型号： HBGBHC-1414、HBGBHC-2414、
HBGBHC-3014、HBGBHC-3614、HBGBHC-4814、
HBGBHC-6014 和HBGBHC-7214。
注意： 提供无装饰环选件。 请参阅 本手册的“选件及附件”
部分了解详细信息。
૿፟
HBGBHC型号
H B G B H C - x x x x
؄ஊ֦ၫ֊
෍๠໮
ܐ࢙ఋ
ଔޡ˄ሡ܄˅
ແޡ˄ሡ܄˅
፩࣭
插头配置
产品出厂时配有一根已装好的电源线和插头。插头是根据实际
应用情况来配备的。
触电危险：将产品插入正确接地的插座装置，该装置的电压、
尺寸和插头插座都要正确。如果插头和插座不匹配，请联系专
业电工来确定并安装电压和大小合适的电源插座。
注意：插座非赫高产品。
AS 3112
CEE 7/7 Schuko
BS-1363
CH1-10P
插头配置

表号：HBGBHCM_CN-0120 15
型号
宽度
(A)
深度
(B)
高度
(C)
HBGBHC-1414 388 mm
(15-1/4″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-2414 638 mm
(25-1/8″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-3014 788 mm
(31″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-3614 938 mm
(37″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-4814 1241 mm
(48-7/8″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-6014 1541 mm
(60-3/4″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
HBGBHC-7214 1841 mm
(72-1/2″)
388 mm
(15-1/4″)
62 mm
(2-1/2″)
规格
A
B
DE
C
F
෇༄ဇ
فಅဇ
尺寸
尺寸
实际台面和遥控盒开孔尺寸请参考本手册的安装部分。
注意： 产品规格标签位于产品底部。产品序列号和电气信息核
实请参见规格标签。
电气参数表
注意：出厂重量包括包装在内。
型号 电压 功率 电流 插头配置 出厂重量
HBGBHC-1414 220 224 1.0
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 9 kg (20 lbs.)230 245 1.1
240 267 1.1
HBGBHC-2414 220 393 1.8
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 12 kg (27 lbs.)230 430 1.9
240 468 2.0
HBGBHC-3014 220 505 2.3
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 15 kg (32 lbs.)230 550 2.4
240 600 2.5
HBGBHC-3614 220 613 2.8
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 17 kg (37 lbs.)230 670 2.9
240 730 3.0
HBGBHC-4814 220 787 3.6
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 25 kg (54 lbs.)230 860 3.7
240 935 3.9
HBGBHC-6014 220 1005 4.6
CH1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 29 kg (64 lbs.)230 1100 4.8
240 1200 5.0
HBGBHC-7214 220 1225 5.6
H1-10P, BS-1363,
CEE 7/7 Schuko, AS 3112 34 kg (74 lbs.)
230 1340 5.8
240 1460 6.1
型号
宽度
(D)
深度
(E)
高度
(F)
遥控盒 232 mm
(9-1/8″)
116 mm
(4-5/8″)
60 mm
(2-3/8″)

16 表号：HBGBHCM_CN-0120
总则
请按照以下步骤来安装HBGBHC系列产品。
触电危险：本产品不防水。请将产品放在室内温度高于21°C
(70°F)的环境中。
着火危险：将产品放置在离可燃墙壁和其他材料至少25毫米
(1″)的地方。如果不保持安全距离，可能会引起可燃墙壁和其
他材料起火或变色。
将本设备置于台面高度适宜、且使用方便的位置。放置位置 应
水平，以防止本设备或其部件以外落地，并有足够的强度 支撑
本设备及其部件的重量。
若控制盒未如安装指示安装，请勿操作嵌入式机型。
因赫高产品产生的热量而对台面材料造成的损坏，不在赫 高公
司的保修范围内。请联系台面材料厂家解决。
1. 从包装箱中取出产品。
注意：为了避免质保服务发生延误，请完成网上保修登记。详
情请参阅重要客户须知部分。
2. 移去产品表面所有的包装带和包装材料。
3. 准备台面开孔。台面开孔尺寸，请参阅“台面开孔图”。
4. 准备远程控制盒开孔。
a. 开孔请参阅“控制盒安装尺寸”和螺丝孔的尺寸。
b. 执行开孔和预钻螺丝孔。
注意： 请参阅 “选件及附件” 部分，了解具有可选“无装饰
环”功能的型号的安装信息。
5. 从设备的底部取下控制盒。
6. 在工作台面开孔的顶部边缘和装饰安装环的底面涂抹一点
经NSF 批准的密封胶。 密封胶必须能够在121°C (250°F)
或更 高的温度下使用。
7. 将产品安装至台面开孔上。
a. 将产品安装至台面开孔上；
b. 移去产品周围多余的密封胶。
8. 安装控制盒。请参阅本节中的“控制盒安装”程序步骤。
9. 请将产品插入正确接地的插座装置，插座装置的电压、尺
寸和插头配置都要正确。详情请参阅产品规格部分。
安装控制盒
请按照以下步骤安装远程式控制盒。
触电危险：远程式控制盒必须垂直安装在竖直墙壁上。若将控
制盒安装在水平位置，可能会导致液体聚集进而导致触电。
请勿修改布线或剪断节温器管以增加远程安装距离。剪断节温
器管会导致产品过热，可能会损坏产品以及周围台面。
不要将壁挂遥控控制盒安装在温度高于 29°C (85°F) 的区域。
过高的温度将导致控制器过热、故障和失灵。
1. 在从设备的底部取下遥控盒之后，将控制盒放入开口。
• 将控制盒上的孔和安装表面的预钻孔对齐。
2. 用螺丝（赫高不提供）将控制盒拧紧至安装台面上。
3. 将控制盒插入设备的底部。
注意： 每个产品都配有一条长1829毫米(6′)、连接控制盒的 导
管。
安装

表号：HBGBHCM_CN-0120 17
型号 宽度 深度
HBGBHC-1414 367 mm (14-1/2″)365 mm (14-3/8″)
HBGBHC-2414 617 mm (24-5/16″)365 mm (14-3/8″)
HBGBHC-3014 767 mm (30-1/4″)365 mm (14-3/8″)
HBGBHC-3614 917 mm (36-1/8″)365 mm (14-3/8″)
HBGBHC-4814 1220 mm (48-1/8″)365 mm (14-3/8″)
HBGBHC-6014 1520 mm (59-7/8″)365 mm (14-3/8″)
HBGBHC-7214 1820 mm (71-11/16″)365 mm (14-3/8″)
控制盒安装尺寸
116 mm
(4-5/8″)
૿፟
211 mm
(8-5/16″)
48 mm
(1-7/8″)
54.5 mm
(2-3/16″)
՗Ꭷܿ૿፟ف༄ဇ૑૾෇༄ဇ
՗Ꭷಅ
220 mm
(8-11/16″)
重要注意事项:
请确保控制盒的安装位置为电气 连接
预留足够的空间。
Ꭷ໿՗Ꭷ
༥ྕಅ
኷༥ྕಅᎧ໿՗Ꭷፇ
ৱညຢ໻஢ܿঠOTGൕᎳܿ౻࠙ȃ
౻࠙כᅐ೙ࢮ኷121°C (250°F)
ড࢑ࡴܿၫޡ჉໪ቂȃ
HBGBHC嵌入式安装
安装
控制盒安装尺寸
台面开孔图 — 有装饰环

18 表号：HBGBHCM_CN-0120
总则
请使用以下程序打开和操作 Hatco 嵌入式保温玻璃板。
操作本设备前，请仔细阅读“重要安全事项”中的所有安全 说
明。
在产品完全清理干净前，请勿运行产品。陶瓷玻璃台面必须要
保持清洁，以防台面上的残留物燃烧。
请使用清洗陶瓷玻璃台面专用的擦拭巾、棉布和清洁剂，其他
擦拭巾、棉布和清洁剂可能会损坏陶瓷玻璃台面。
请勿将锅体在玻璃台面上滑动，锅底的材料不能过于粗糙，且
不 能将任何东西砸向玻璃台面。这些都可能导致台面刮伤或
破损。因使用不当而导致的玻璃台面破损不在赫高的保修范围
内。
1. 用擦拭布或湿布来清洁产品的玻璃台面。持续每日清洁让
台面清洁变得轻松省力并可以保护玻璃台面。
2. 将设备插入电压、尺寸及插头配置均正确且妥当接地的电
气插座中。 有关详细信息，请参阅“规格”部分。
3. 将电源开关（输入/输出）键移至开（输入）键。
• 产品会自动加热至设定温度。
• 请参阅“更改设定温度”步骤来调整设定温度。
燃烧危险：本设备的某些外表面处温度较高。接触这些部位 时
请务必小心。
4. 让产品运行30分钟来达到工作温度。
更改设定温度
请按照下列步骤来调整设定温度。
产品的设定温度一定不能超过125°C (257°F)。温度超过125°C
(257°F)会损坏产品并使保修无效。
注意： 产品温度低于54°C (130°F)时，可能会导致显示屏上 的
温度显示不准确。
1. 按键。 当前的设定点温度将显示在温度 显示屏上。
2. 按键或 长按 8 秒可更改设定点温度。
操作
控制盒安装尺寸
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表号：HBGBHCM_CN-0120 19
总则
嵌入式保温玻璃板的设计经久耐用、性能优异且易于维护。
触电危险：
• 将电源开关切换到“关”，拔去电源线，让产品冷却，然后
再进行任何清洗、调试或保养。
• 不得将设备浸入水中。本设备不具备防水性能。如果设备被
水浸泡，不得进行操作。
• 本设备不具备“防喷淋”结构。请勿使用喷淋头清洁本 设
备。
本设备不含“用户维修”零部件。 如需维修，请联系赫高授权
服务机构或赫高服务部门，电话 [phone]。
在产品完全清理干净前，请勿运行产品。陶瓷玻璃台面必须要
保持清洁，以防台面上的残留物燃烧。
请使用清洗陶瓷玻璃台面专用的擦拭巾、棉布和清洁剂，其他
的擦拭巾、棉布和清洁剂可能会损坏陶瓷玻璃台面。
日常清洁
持续每日清洁让台面清洁变得轻松省力并可以保护玻璃台面。
请使用清洗陶瓷玻璃台面专用的擦拭巾、棉布和清洁剂。
1. 每天使用产品前，请用擦拭布或湿布来清洁产品的玻璃台
面。
2. 每天使用完产品后：
a. 关闭设备，拔掉电源线，并让产品完全冷却。
b. 用擦拭布或湿布来清洁产品的玻璃台面。若需进一步清
洁，请参照本节中的“清理烧焦残留”步骤。
清理粘稠物溢漏
清理粘稠物溢漏时，应该让产品保持一定的温度，从而更好地
清理粘稠物。
1. 关闭产品，并拔掉电源线。注意！烧伤危险——保温玻璃
会很烫，触摸玻璃时要格外小心。
2. 产品若仍是热的，戴上烤箱手套，用纸巾将大部分粘稠溢
漏物清理干净。
3. 让产品完全冷却。
4. 参照本节中 “清洁烧焦残留”部分清除剩余溢漏物。
5. 直到溢漏物完全清理干净前，请勿使用产品。
玻璃台面的凹痕或压痕可能是由于粘稠物遗漏。一旦出现凹痕
或压痕，玻璃台面必须更换。为了防止碎玻璃造成更多损坏或
伤害，请立即停止使用产品并与赫高授权服务代理联系。
清理烧焦残留
要清理烧焦残留，可能需要使用陶瓷玻璃清洗剂。
1. 关闭产品，拔掉电源线，让产品完全冷却。
2. 在残留物区域表面滴几滴陶瓷玻璃专用清洗剂。
3. 用擦拭布适力擦拭残留物区域。
4. 若仍有残留，必要时请重复上述步骤。
5. 所有残留物清理干净后，用陶瓷玻璃清洁剂和纸巾擦亮整
个玻璃表面。
清理金属痕迹和划痕
锅体造成的金属痕迹和划痕，通常可以被清理。使用产品时请
将锅小心放置到玻璃台面。为了避免金属痕迹和划痕，
请勿将 锅体在玻璃台面上滑动。
1. 关闭产品，拔掉电源线，让产品完全冷却。
2. 在划痕区域表面滴几滴陶瓷玻璃专用清洗剂。
3. 用擦拭布适力擦拭划痕区域。
4. 若仍有金属痕迹和划痕，必要时请重复上述步骤。
注意： 检查所有锅底，以防其粗糙材质刮伤玻璃台面。
注意： 粘稠物溢漏或粗糙锅底对产品造成的损坏不在赫高的保
修范围内。
维护保养

20 表号：HBGBHCM_CN-0120
症状 可能原因 纠正措施
产品太热。 设定温度太高。 将设定温度调低。
产品未连接到正确电源。 让专业电工来检查电源是否与产品规格一致。
产品不够热。 设定温度太低。 将设定温度调高。
产品位置周围（空调管道或排气扇附近）有过量 的空
气流动。
阻止空气流动或移动产品位置。
产品不能运行。 产品未连接电源。 将产品连接至正确电源。
未开始运行产品。 将电源开关（输入/输出）键移至开（输入）键。
电源开关（输入/输出）键有问题。
联系授权服务代理商或赫高以获得帮助。
加热元件烧坏了。
远程式控制盒有问题。
本设备只能由受过培训且具备相应资格的人员负责维修。若由
不具备相应资格的人员维修，则可能引起触电或着火。
触电警告：在进行任何清洁、调整或维护之前，请先关闭电源
开关，拔下电源线，并使设备冷却。
故障处理指南
安装有/无装饰环的 HBGBHC 型号
所有 HBGBHC 型号都可以选择不带装饰环。 无装饰环的设备
需要专业安装。
在安装无装饰环的型号时，请使用以下步骤：
1. 准备工作台面开口。 请参阅“工作台面开孔图 — 无装饰
环”，了解建议的工作台面开孔尺寸。
2. 从底部支撑设备，为设备和所有组件的重量提供足够的支
撑。
注意： 设备的上表面应与台面齐平或者略微凹陷。 如果上表
面高于台面表面，移动餐盘越过边缘可能损坏边缘。
3. 在设备和台面之间的缝隙涂上一点经 NSF 批准的密封胶。
密封胶的额定使用温度是 121°C (250°F) 或更高。
4. 安装控制盒。 请参阅“安装”部分中的“安装控制盒”程
序。
5. 将设备插入电压、尺寸及插头配置均正确且妥当接地的电
气插座中。 有关详细信息，请参阅“规格”部分。
工作台面开孔图 —无装饰环
对问题进行故障针对？
如果您的困境在问题解决后仍无法解除，请联系距您最近的经过授权的服务代理或 Hatco 以寻求帮助。 请查找最近的服务机构，
请登录 Hatco 网站 www.hatcocorp.com， 选择 支持 下拉菜单，然后单击“查找服务代理”；或者联系 Hatco 零部件和服务
团队 ：
电话： [phone]
电子邮件： [email protected]
选配及配件
型号 宽度 深度
HBGBHC-1414 358 mm (14-1/16″)358 mm (14-1/16″)
HBGBHC-2414 608 mm (23-15/16″)358 mm (14-1/16″)
HBGBHC-3014 758 mm (29-13/16″)358 mm (14-1/16″)
HBGBHC-3614 908 mm (35-3/4″)358 mm (14-1/16″)
HBGBHC-4814 1210 mm (47-5/8″)358 mm (14-1/16″)
HBGBHC-6014 1510 mm (59-7/16″)358 mm (14-1/16″)
HBGBHC-7214 1810 mm (71-1/4″)358 mm (14-1/16″)