Hathorn H12+ User manual

1
OPERATOR’S MANUAL FOR
H12+ CONTROLLER
For Safe and Effective Operation:
Before operation of your system, it is advised that
this manual be read carefully.

2

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CONTENTS
PAGE 4 LIMITED WARRANTY
PAGE 5 LIMITATION OF WARRANTY / SERVICE / FREIGHT
PAGE 6 PRODUCT SPECIFICATIONS
PAGE 7-8 KEYPAD & KEYBOARD ICONS
PAGE 9-11 KEYBOARD FUNCTIONS & USER INSTRUCTIONS
PAGE 12 RECORDING VIDEO / SCREENSHOTS
PAGE 13 PLAYING / RENAMING / DELETING FILES
PAGE 14 INSPECTION PROCEDURE
PAGE 15 LOCATING THE SONDE
PAGE 16-17 TROUBLESHOOTING & MAINTENANCE
PAGE 18-19 REPAIR FACILITIES IN USA & CANADA

4
LIMITED WARRANTY
This Limited Warranty provides one full year of coverage under our manu-
facturer’s standard new product warranty. Hathorn® Corporation warrants
to the original purchaser of our products that the product shall function as
designed for a period of one year from the original date of purchase under
normal and proper usage. This one year Limited Warranty covers malfunc-
tions resulting from defects in materials or workmanship only. If the prod-
uct fails to function as designed under normal and proper usage due to de-
fects in materials or workmanship during the period of this Limited War-
ranty, we will repair, adjust or replace defective parts as Hathorn® Corpo-
ration deems appropriate.
This Limited Warranty applies only to Hathorn® Corporation sewer and
gas camera systems that are distributed in the United States, Canada and
Australia that are purchased from Hathorn® Corporation or a Hathorn®
Corporation authorized dealer as identified on our website. The Limited
Warranty is not transferable under any circumstances. This Limited War-
ranty does not apply to Hathorn® Corporation brand products imported
and/or sold by unauthorized dealers, distributors or other sellers.
NOT COVERED BY WARRANTY
This one year Limited Warranty does not cover damage or malfunctions
stemming from other than normal and proper usage or from products not
meeting the requirements of end users. This Limited Warranty also does
not cover the following: (a) intentional or accidental misuse or abuse
(including, but not limited to, damage to push rod from excessive force),
(b) failure to follow operating or maintenance instructions, (c) repairs by
any individual or entity other than an authorized Hathorn® Corporation
repair center, (d) use of product components, accessories or consumables
not manufactured by Hathorn® Corporation (e) product tampering, (f)
droppage, (g) battery leakage if equipped, (h) media cards, (i) excessive
light damage to the camera element or (j) damage resulting from being used
in extreme environments or due to weather events. Wear and tear are not
covered.
Hathorn®'s responsibility under this Limited Warranty is limited to the re-
pair, adjustment or replacement of defective parts as determined by
Hathorn® Corporation in its sole discretion. Hathorn® Corporation shall
not be held liable for any damages, including but not limited to direct, indi-
rect, special, or consequential damages arising out of, resulting from, or in
any way connected to the use of Hathorn® products. Hathorn® assumes no
responsibility for other’s use or misuse of its products. Hathorn® Corpora-
tion assumes no responsibility for warranties either expressed or implied

5
LIMITATION OF LIABILITY
By purchasing a Hathorn® Corporation product you accept the terms of this
limited warranty. You also agree that Hathorn® Corporation shall have no
liability to you or any end user for any damages resulting from delay or loss
of use of the product due to failure of the product within the warranty period,
or otherwise, or in service or repair. Hathorn® shall have no liability for
general, special, incidental or consequential damages arising out of the use
or misuse of Hathorn® products.
You also agree that the application and use of a Hathorn® Corporation prod-
uct is beyond our control and is the sole responsibility of the user. By receiv-
ing and using one of Hathorn®’s products, you hereby acknowledge and
agree that: you have selected the correct product for your intended use and
will examine the product you are purchasing when it arrives to ensure that it
meets your needs, you will properly test the product prior to its actual use,
you and/or your organization have proper practices in place for the safe use
of this equipment and that end users have been trained on its safe operation
Hathorn® products are not intrinsically safe, not explosion proof and misuse
of the product may cause physical or psychological injury, pain, suffering,
illness, disfigurement, temporary or permanent disability, economic or emo-
tional loss, and death; and Hathorn® Corporation shall not be held liable for
any damages, including but not limited to direct, indirect, special, or conse-
quential damages arising out of, resulting from, or in any way connected to
the improper or incorrect use of the product and assumes no responsibility
for other’s use of the product.
SERVICE
If the product requires service, please contact the Hathorn® service centre
one of our authorized repair centers. Some service locations are listed in this
document (Pages 18 & 19). The remainder can be found on our website.
After requesting a Return Merchandise Authorization (RMA) ship the item
PREPAID and INSURED to the appropriate service center. Hathorn® is not
responsible for damages or loss incurred in connection with mailing and/or
transportation of product.
RETURN FREIGHT
Warranty: Pre-Paid by customer as above, returned by Hathorn® on our ac-
count. Non-Warranty: Freight paid by customer both directions
NON-WARRANTY CHARGES
Repairs centers will charge direct for non-warranty repairs and may require
payment prior to repair.

6
PRODUCT SPECIFICATIONS
Weight without Battery 9.5lbs (4.3Kg)
Length x Width x Depth 15" X 12" X 5.5" [38cm X 30cm X 14cm]
Power
AC/DC Adapter 12V - 4.1A
Battery Only Milwaukee® M18 18V or equivalent
Battery Life ~4hrs using 3.0Ah (not recording & sonde off)
Battery Extender Yes with on-screen battery display
Display
Type Impact resistant LCD
Size 12.1" / 30.7cm
Resolution XGA 1024 x 768 pixels
Brightness 1,300 cd/m2
Zoom 1X, 2X 4X, 8X with digital pan feature
Footage Counter Feet or Meters with reset function
Sonde Frequencies High power 512Hz or 640Hz
Keyboard Full sized QWERTY with silicone cover
Text Overlay 8 Pages - save, recall, hide, delete
Information Bar 74 character over two lines
Media
Video MPEG4 (H.264)
Screenshot JPEG
Audio Integrated microphone and speaker
Languages English, Spanish, French
Storage Options USB, HDD or USB & HDD
Storage Remaining USB and HDD in Kb
USB USB 2.0 up 32Gb formatted in FAT format
HDD 128Gb SSD [512Gb SSD optional] allowing
Environmental
Operating Temperature -10°C to 50°C [14°F to 122°F]
Storage Temperature -20°C to 60°C [-4°F to 140°F]

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KEYPAD ICONS
MAIN MENU OPTIONS
PowerOn/Off
SondeOn/Off
FootageCounterReset
Mic/SpeakerOn/Off
Enter/ConfirmSelecon
CameraLEDsUp
CameraLEDsDown
Hathorn®InfoBar
Zoom1X,2X,4X,8X
NavigaonBuons
MenuEnter&Exit
StopRecording&
Playback PauseRecording&
PlaybackVideos
RecordVideo TakeScreen

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INFORMATION BAR ICONS
SETTING UP YOUR MONITOR FOR FIRST USE
Your controller comes from the factory setup for use using factory
default settings Should you wish to change any functions or options
press the MENU key then select Controller Options.
In the controller options menu you can change:
· Which Hathorn® reel you want to use
· Monitor brightness and contrast. For optimal picture leave brightness
at 10 and contrast at 5
· Manu language (English, Spanish and French)
· Footage measurement in Feet or Meters
· File recording location - HDD, USB or both USB & HDD
· Sonde frequency of 512Hz or 640Hz
· System Time & Date
· Battery extender ON/Off which automatically dims the screen when
the battery is getting low
· Odometer - Note: This cannot be reset. Permanently records the foot-
age that the monitor has recorded since new.
NOTE: YOU MUST SELECT THE CORRECT REEL
AND PUSH ROD SIZE TO ENSURE CORRECT
FOOTAGE COUNTER CALIBRATION.
SEE PAGE 10.
BaeryMonitor
Microphone
Date&Time
RecordingMedia
InfoandAddressBar
Footage(.orm)
SondeOn/Off&Frequency
Zoom

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KEYBOARD FUNCTIONS
The keyboard can be used to type information onto the screen overlay. Any-
thing shown on the screen while recording, will show up on the recording.
Page 1 to Page 8 - Brings up the corresponding background page for typing
in inspection details.
Hide Page - Hides the selected page. Please note that anything typed in will
remain in the background until it is deleted or the system is restarted.
Save Page - Saves what is visible on the displayed screen into the page
memory. Saving ensures text survives a system restart.
Escape Key - Functions the same as the MENU key on the keypad.
Arrow Keys - Moves cursor on text overlay and also allows user to make
menu selections.
Return - functions as a line return key when typing. Doubles as the ENTER
key within menus.
INFORMATION BAR
The Hathorn® INFO BAR allows the user to type in a company or
client name for overlay onto videos and screen shots. Press the INFO
BAR keypad button and use the keyboard to enter up to 74 characters of text.
Text will remain until deleted or system is shut down.

10
USER INSTRUCTIONS
Turning Your Monitor On
Connect the patch cable to your reel and the controller first.
Press the POWER button to turn on the controller. At this
point you should see the Hathorn® logo on the screen while
the system boots up. Boot up takes ~12 seconds.
Note: It is good practice to remove batteries from electronic equipment
after use. Failure to do so may result in the batteries being drained over
extended periods.
Entering the Main Menu
Your controller will work with press the MENU / HOME Key. The
main menu will come up.
Reel Selection
Your controller will work with all Hathorn® reels, but you must select the
correct reel size to ensure correct footage counter calibration. To select
the correct reel press the MENU button, then press enter again on the REEL
SELECTION icon. You can then confirm which reel you are using. The
controller will remember the last reel you selected on restart.
Entering the Controller Options Menu
Highlight the CONTROLLER SETTINGS icon and press enter. The op-
tions menu will come up.

11
Selecting a Menu Language
In the main menu you can select the language you prefer to read menu infor-
mation. Your choices are English, French or Spanish. To select the pre-
ferred language, press the MENU button, then press enter again on the CON-
TROLLER OPTIONS icon. Press the enter key to highlight the language
selection. Choose your language and press enter to confirm.
Selecting a Sonde Frequency
In the main menu you can select the frequency you wish to use, 512Hz or
640Hz. On the main screen push the SONDE button to turn the sonde on or
off. The Hathorn® Info Bar will indicate which frequency is selected and if
the sonde is active in green text.
Turning the Sonde On / Off
On the main screen push the SONDE button to turn the sonde on or
off. Sondes are locatable up to ~15ft depth. dependent upon the type
of pipe (concrete/steel/cast iron) and the presence of thick concrete,
sand or other utilities.
Footage Counter Reset
Pushing the COUNTER RESET button will reset the footage counter
to zero.
Camera Head LED Light Control
Camera head LED light brightness can be controlled using the LED
UP/DOWN buttons on the front of the monitor. This feature may
come in handy should you find yourself in brand new white pipes,
glass pipe or commercial food/pharmaceutical grade stainless steel
pipework
NOTE: YOU MUST SELECT THE CORRECT REEL
AND PUSH ROD SIZE TO ENSURE CORRECT
FOOTAGE COUNTER CALIBRATION. SEE PAGE
OPPOSITE PAGE FOR DETAILS.

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RECORDING VIDEO
Select the media location you wish to record to in the Controller Menu. You
can choose USB, HDD or both USB & HDD.
Insert the USB (must be formatted in FAT format) stick into the USB port if
you wish to record to USB. All videos are stored in MPEG4 format.
Press the VIDEO RECORDING key on the control pad. You will be
notified recording has begun and where files are being saved. Anoth-
er note will appear in the INFO BAR.
For audio recording press the MICROPHONE key on the keypad.
Press again to mute.
To stop recording press the STOP key. You will be notified that your
file has been saved to media.
To access your recording, press the MENU key and toggle over one
space to Media Options. Press enter and you will now have access to
the HDD and USB.
Note: a new file is created each day recordings/screen shots are made
and that file will have the date of the recordings as it’s name. All files
will be saved in the appropriate dated folder.
Note: Files and folders are always created with newest on top. The
most recent file saved will always be the first file in the first folder.
TAKING A SCREEN SHOT
Follow the same instructions as above for video recording but instead
of pressing the VIDEO RECORDING key, press the SCREEN
SHOT key.
All screen shots are taken in JPEG format and record whatever is on the
screen when picture is taken. To view photo files follow the same instruc-
tions as above.

13
PLAYING MEDIA FILES
Press the MENU key, then enter the FILE STORAGE OPTIONS
menu.
Select the date on which files were recorded and then highlight the
file you wish to play and press the RIGHT ARROW key on the key-
pad or enter key on the keyboard. Your selected file will now be
playing (video) or be shown (screen shot).
The screen shot will be shown and the video re-loop until you stop or exit. To
exit press the MENU key on the keypad or escape key on the keyboard.
FASTFORWARD/REWIND/PAUSE MEDIA PLAY
When playing a video file use the LEFT and RIGHT arrow
keys on the keypad or keyboard to fast forward or rewind.
Each jump will equal ~5% of the recorded video length.
Pressing the PLAY/PAUSE key on the keypad will allow the
user to stop and star the recording for visual inspection.
DELETING/RENAMING FILES
Highlight the file you wish to change and press the RIGHT ARROW
key on the keypad or on the keyboard. A menu will appear with
several options.
You will now have the option to RENAME or DELETE the file in
question. Press ESCAPE or the MENU key to return to the file.
COPYING FILES TO/FROM USB & HDD
Highlight the file you wish to change and press the RIGHT ARROW
key on the keypad or on the keyboard. A menu will appear with
several options. Select the appropriate option and press enter.
DELETING/RENAMING FOLDERS
Rather than deleting individual files at a time to free up space the
user can delete entire daily folders by highlighting the specific folder
and pressing the STOP button. User will be prompted to confirm
deletion. The user must press the ENTER key to confirm.
Note: Remaining storage space (Kb) on the system’s internal HDD
and external USB is available at the top of the page while in this menu.

14
INSPECTION PROCEDURE
Skids or sleeves should ALWAYS be used to protect the camera head. De-
pending on the size of the pipe you are inspecting, you may need to use a
skid, so the camera is centered or off the floor of the line. Care should be
taken so the skids do not snag in the line.
Under normal operating situations, the camera is used with a smaller protec-
tive sleeve in lines under 4” in diameter or a larger grooved skid in 4” lines
and larger.
1. Slowly push the camera into the pipe and negotiate the camera into
position to feed down the pipe making sure the flex neck does not
kink or double back on itself.
2. Push the camera slowly and carefully during the inspection taking
note of the pipe condition for possible hazards that may entangle or
damage the camera on entry or retrieval.
3. When negotiating a corner, care should be taken not to butt the nose
of the camera against the sidewall with any force. It would be better to
let the camera “work” its way around the corner. If resistance is en-
countered when turning the corner and there are no visible signs of
blockage, turning the push rod or pulling the camera back and forth
sometimes helps
4. Should resistance become extreme, or the camera get entangled or
stuck, slowly push it back and forth to free it. Sometimes turning the
push rod may also help. If the camera is visible, you may be able to
free it with your hand or some other means.
5. Upon completion of the inspection and retrieval of the camera, it may
be necessary to ‘manipulate’ the camera around the initial bend (clean
out) in the pipe with a pole or other device if required.
6. NEVER use the camera to unclog a drain or clear debris in the pipe.
Doing so can cause damage to the camera head or lens.
7. NEVER force the camera down a pipe as this may cause a kinked
cable which will require expensive repairs.
8. NEVER use a pressure washer to clean any part of the system. High
pressure water can cause degradation of the electronic parts causing
damage.
9. NEVER unspool all of the rod from a reel. Always leave a few turns
of rod on the reel to aid with respooling.

15
LOCATING THE SONDE SIGNAL (512HZ & 640HZ)
Insert the sonde in the drain and locate it while it is still just in view at the
drain or duct entrance. Hold the locator vertical directly over the sonde
with the antenna in line with the sonde. Adjust the locator sensitivity so the
bar graph reads between 60% and 80%. Push the sonde along the pipe to
the desired area.
1. Approach the peak of the signal working perpendicular to the pipe.
Move the locator backwards and forwards and stop when the bar
graph indicates a Peak.
2. Push the camera 4-6 ft. further, pinpoint, and mark the position. Re-
peat this pinpoint procedure at similar intervals along the line of the
drain or duct until the survey is completed.
3. Most locators will automatically display the depth of a located sonde
providing the locator is correctly oriented and positioned above the
sonde.

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ContactServiceDepartmentat1-905-
604-7040or[email protected]
If a problem not shown on this chart is found please con-
tact a Hathorn® service center.
TROUBLESHOOTING

17
MAINTENANCE
Inspection Camera - After every use, the camera should be cleaned and
checked for possible damage. External scuffing of the camera case is nor-
mal and should be of no concern. The camera view port is made of sapphire
and should be cleaned with a soft, damp cloth. Grease, dirt or scratches will
affect the quality of the video and if the lens is badly scratched it should be
replaced.
LED Light Replacement - The camera heads use LED lighting and cannot
be replaced by the operator. These lights use very little power and unless
physically damaged or extreme voltage is applied to them, should last in-
definitely. If replacement is necessary, the camera should be returned to the
factory.
Reel and Cable Assembly Maintenance - The reel and cable assembly
should be kept clean from dirt, slime, grit, etc. When winding the cable
back onto the reel after an inspection, it is good practice to use a cloth to
wipe off any debris. Hathorn® also recommends the use of genuine
Hathorn® reel covers. Hathorn® manufacturers it’s reel covers from in-
dustrial grade reinforced vinyl and will stop liquids from dripping from
your equipment.
WARNING
NEVER USE A POWER WASHER TO CLEAN YOUR
HATHORN® INSPECTION EQUIPMENT.
PRESSURIZED WATER MAY GET INTO UN-
SEALED AREAS SUCH AS THE USB BLOCK,
KEYBOARD, REEL HUB ASSEMBLY AND SLIP
RING HOUSING CAUSING DAMAGE.
WATER DAMAGE TO ELECTRONIC EQUIPMENT
IS NOT COVERED BY YOUR WARRANTY.

18
REPAIR FACILITIES - USA
Repairs, warranty or otherwise, returned to Hathorn must be
submitted with a “Return Maintenance Authorization.” For
“RMAs” please contact:
Hathorn USA
Address: 739 North Wilson Road, Columbus, OH, 43204
Phone: [phone] FAX: [phone]
Email: [email protected]
Website: www.hathorncorp.com
Kaiser Premier USA – Mobile Repairs South West
Address: 6108 Wild Fox Court, Elk Grove, CA 95757
Phone: [phone]
Email: [email protected]
Website: www.kaiserpremier.com
Utility Equipment Technology Ltd.
Address: 382 Stevens Rd., Rockwall, TX 75032
Phone: [phone] FAX: [phone]
Email: [e-mail]
Website: www.utilityequipmenttechnology.com
Dynamic Repairs
Address: 40 Arnot St., Unit 20, Lodi, NJ 07644
Phone: [phone] FAX: [phone]
Email: [email protected]
Website: www.dynamicrepairs.net
Visual Imaging Resources
Address: 12600 Newburgh Rd, Livonia, MI 48150
Phone: [phone]
email: [email protected]
Website: www.visualimagingresources.com
Note: For other repair center locations please visit
www.hathorncorp.com

19
REPAIR FACILITIES - CANADA
Repairs, warranty or otherwise, returned to Hathorn must be
submitted with a “Return Maintenance Authorization.” For
“RMAs” please contact:
Hathorn Canada - Ontario, Manitoba & Eastern Canada
Address: 255 Shields Court, Unit C, Markham, ON L3R 8V2
Phone: [phone] FAX: [phone]
Email: [email protected]
Website: www.hathorncorp.com
Access Spec Telecommunications - Quebec
Address: 328 Rue St Paul, Repentigny, QC J5Z 4H9
Phone: [phone]
Email: [email protected]
Website: www.accessspec.com
The Drain Camera Shop – British Columbia
Address: PO Box 102-B, Mill Bay, BC V0R 2P0
Phone: [phone]
Email: [e-mail]
Website: www.thedraincamerashop.com
FixedRight – Alberta and Saskatchewan
Address: 8812-185 St. NW, Edmonton, ALB T5T 1W5
Phone: [phone]
Email: [email protected]
Website: www.fixedright.ca
Note: For other repair center locations please visit
www.hathorncorp.com

20
Hathorn Canada
255 Shields Court, Unit C
Markham, Ontario, Canada
L3R 8V2
+1 (866) HATHORN
Hathorn USA
739 North Wilson Road
Columbus, Ohio, USA
43204
[phone]