Hearing Help Express Apollo-E600 User manual

an IntriCon company
My eartip style & size:
My tubing size:
PROVEN QUALITY
100% Digital American-made technology
MEDICAL GRADE HEARING AID
Doctor Designed • Audiologist Approved
Apollo®-E600
User Guide
1-800-221-2099
RECHARGEABLE
•Feedback Management •Noise Reduction
•Fingertip Volume Wheel

21-800-221-2099 • HearingHelp.com
Where relationships begin with Value & Service
and thrive on Quality and Trust.
an IntriCon company
Welcome to Hearing Help Express and congratulations on your choice of
the Apollo®-E600 hearing aid! Rest assured that you received a high-quality,
medical grade, FDA-Listed hearing aid that is of the same high-quality as
those sold by audiologists. The computer chip found inside your Apollo was
manufactured by our parent company, IntriCon, one of only two hearing
aid manufacturers in the US. This allows us to keep quality high and prices
low, cutting out the middle-man and passing the savings on to you.
I’m confident you’ll enjoy all the benefits the Apollo®-E600 has to offer,
especially knowing you saved thousands of dollars without sacrificing hearing improvement.
So, put yourApollo®to the test and find out if it’s right for you.We only askthat you read these
instructions to make the most of your 45 day home trial.
For your better hearing.
Remember, our licensed hearing aid dispensers and hearing advocates are here to help.
Call toll-free: 1-800-221-2099 (Monday - Friday • 7:30 am - 5 pm CST)
Chat with us online: HearingHelp.com
or email us at: [email protected]
Jim Houlihan
President
Jim
A+
RATING
Parts identified
Turning Apollo On and Off
Charging your Apollo-E600
Tubing choices / Removing & Attaching
Which is Left and Right
Eartip choices / Removing & Attaching
Inserting & removing Apollo-E600
Volume control
Listening settings
Care & Cleaning
Helpful Tips
Service Plans
Troubleshooting/Service
Technical data / Additional Info
Accessories
Important Information
Warranty
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Table of Contents
By entering in a trial for our products you agree to follow the user guide for safe and proper use and care of the
device(s). Hearing Help Express, Inc. is not responsible for harm or damages incurred due to improper use or care
of the device(s).

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1-800-221-2099 • HearingHelp.com
Get to know your Apollo-E600
Parts Identified
Serial number is located on the
outer casing of hearing aid
Get to know your
Apollo-E600
Serial number is located on
the
outer casing of hearing aid
IMPORTANT NOTICE:Do not mark on or damage the hearing aid during your 45-day trial
(damage fees may apply). If you need help identifying the left hearing aid from the right hearing aid
see page 5 or give us at call 1-800-221-2099.
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2
1
5
Sure-lock
Slim-tubing
Volume Control
& on/o switch
Multi-memory
program button
and Charging
Indicator Light
Charging Port
Eartip
The Volume wheel also functions as an on/o switch.
Turning your Apollo-E600 ON: When the volume wheel is set to the
“0” position, rotate the wheel slightly (up towards the tubing), you may
feel a slight“click”. After you turn your Apollo on, there is a 2-3 second
delay before you will hear any sound.
Turning your Apollo-E600 OFF: Rotate the volume wheel all the
way down to the “0” position until you feel a slight“click”. When your
Apollo hearing aid is not being used, we recommend you turn it
completely o.
Charging
Cord

41-800-221-2099 • HearingHelp.com
Charging your Apollo-E600
Your Apollo-E600 is powered by a lithium polymer battery and should not be removed from the device.
We recommend that you fully charge your Apollo-E600 before using it
for the first time. A full charge takes about 2 hours, and will allow for
up to 20 hours of use.
To maximize the extended life of the battery, keep the hearing aid
plugged into the charger when not in use for an extended period of time.
Charging your hearing aid is similar to charging a cellphone.
1. Turn your Apollo-E600 off by rotating the volume wheel to “0”
(you should feel a slight “click”).
2. Plug the mini-USB connector into the charging port
on your hearing aid
3. Plug the regular USB connector into the AC power plug.
You can also plug it into a computer USB port or any
other standard USB power source used for charging
other electronic devices.
A blue LED indicator light will appear on the program
button, below the volume wheel. This indicates the
hearing aid is connected. The blue light will remain
on as long as the aid is connected to the charging
cord. A full charge will take up to two hours.
There is no harm by leaving the hearing aid connected once it
is fully charged.

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1-800-221-2099 • HearingHelp.com
There are three sizes of slim-tubing available for the right
and left ear. Attached to your hearing aid is the size we
feel works best for most people. We have also included an
additional size slim-tubing for you to try if needed.
Additional sizes are available by calling 1-800-221-2099.
Right slim-tubing: 1R, 2R, 3R
Left slim-tubing: 1L, 2L, 3L
Which is left and right: Your Apollo can be used in
either ear by selecting a right slim-tubing or a left
slim-tubing. Each slim-tubing is preformed to
“point” into either the right or left ear.
Right slim-tubing has red lettering
Left slim-tubing has blue lettering.
It’s important for the slim-tubing to fit correctly: slim-tubing should
fit snugly against your ear once the Apollo and eartip are in place. If not, the
slim-tubing may be too short or too long. Try a different slim-tubing length.
If you need a different size slim-tube simply call 1-800-221-2099.
Picturing Left ear slim-tubing
Slim-tube Choices
Removing & Attaching Slim-tube
REMOVING slim-tubing from the Apollo-E600:
Grasp the thicker base of
the slim-tubing near the
top of the Apollo-E600.
Twist the tubing counter-
clockwise. Continue to
“unthread” the tubing
from the hearing aid.
ATTACHING slim-tubing to the Apollo-E600:
Line up the gold nozzle on the Apollo and the thicker tubing
base on the end of the slim-tube. Thread the tubing onto the
gold nozzle by twisting clockwise.
Attention: Please make sure eartips and slim-tubing are securely
attached before using so they do not come off in your ear.
3L 2L 1L
Set for
left ear.
Set for
right ear.

61-800-221-2099 • HearingHelp.com
Eartip choices
We offer a variety of eartip options. We have attached the eartip style that we feel
works best for most. Also included are several other eartip options.
If you have trouble with the fit or the eartip or if you experience feedback (squeal),
give the other eartips a try.
How to Attach Dome Eartips:
1. Line up the narrow tubing nozzle with the opening on the
inside of the eartip.
2. Push together firmly until the eartip is securely attached.
Wiggle the eartip to be certain it stays in place.
How to Remove Dome Eartips:
1. Hold the eartip tightly and grasp the tubing directly behind the eartip. Pull firmly.
(Replace eartips as needed.)
Tulip dome eartip: Designed to help reduce feedback while allowing
for better speech clarity. Provides a great fit for a wide variety of ear canal
shapes and sizes. (Available in one size.)
Open dome eartips: Helpful for those with a mild hearing loss and can
provide you with better speech clarity. (Available in sizes small, medium and large).
Closed dome eartips: Designed to reduce feedback (squeal) if you have
more of a moderate hearing loss. (Available in sizes small, medium and large).
Double dome eartips: Designed for those that struggle with feedback
(squeal) due to having a moderate to severe hearing loss or using the
hearing aid on a higher volume level. (Available in sizes small, medium
and large).

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1-800-221-2099 • HearingHelp.com
How to insert the Apollo-E600 (slim-tube style):
1. Grasp the slim-tubing behind the eartip and
gently push the eartip into your ear canal.
2. Place your Apollo-E600 over the
top of your ear.
3. The slim-tubing will probably bulge slightly near
the ear canal. Point at the bend in the tubing and
push gently. The eartip should slip a little further
into the ear canal for proper placement. The
tubing should fit snugly against your ear.
Note: If pushing on the slim-tubing causes discomfort, STOP.
Call for assistance. 1-800-221-2099
4. Place the sure-lock into the bowl of
your ear. The sure-lock is the thin
filament attached to the tubing. Use
your finger to secure the sure-lock into
the most comfortable position.
1
2
3
Insert & remove Apollo-E600
To Remove Apollo-E600 (slim-tube style):
1. Grasp hold of the slim-tubing against your ear and gently pull.
The eartip will slip out of your ear.
2. Remove the Apollo-E600 from behind your ear.
NOTE: Tubing should not bulge away from the ear or
pull the Apollo-E600 down or the eartip out of the ear.
If this occurs, try a different length tubing. See picture
to the right.
ATTENTION: Confirm the eartip is attached to the slim-tubing each time you
remove it from your ear. If the eartip remains in your ear, seek medical assistance.
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You adjust the volume up and down by rotating
the volume control wheel. The higher the number,
the more amplification.
Adjusting the Volume Control
The multi-memory program button is located just below
the volume wheel.
Press the button to select your program setting.
Your Apollo-E600 will help you identify which program
setting you are using. When you select program 1 you
will hear one beep, program 2 will emit two beeps and
when program 3 is selected you will hear three beeps.
Setting 1: Normal use – 1 beeps. This setting is best when
used for normal listening situations (in relatively quiet environments).
Setting 2: Noise setting – 2 beeps. Reduces the
amount of low frequency amplification. Often helpful in
noisy situations or with many people.
Setting 3: Whistle reduction – 3 beeps. Use if your Apollo-E600
whistles or if sounds seem too sharp or tinny.
You have a “smart” Apollo-E600
Each time you turn your Apollo-E600 on, it will be on the same
program setting you were using when you turned it off.
Choosing your Listening Settings
Increase
Decrease

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1-800-221-2099 • HearingHelp.com
We’ve done what we can to protect your Apollo from moisture and
earwax but a little regular cleaning by you will go a long way towards
trouble-free use. Without regular cleaning, wax and moisture can build
up and prevent your Apollo from working properly. We suggest cleaning
your Apollo in the morning before you use it and storing it overnight in
a DryAid Dehumidifier (call to order). It does not take much dirt or wax
to clog the super-thin tubing and the tiny openings. Many customers
find cleaning the tubing weekly is sufficient. For best results consider
purchasing the Cleaning Care Plan (pg. 11).
Cleaning your Apollo hearing aid:
1. Wipe off the outside of the Apollo hearing aid and eartip
with a soft cloth or hearing aid cleaning wipes (call to order).
2. Use the included cleaning brush and tube cleaning tool to gently
remove wax and dirt from the hearing aid sound openings.
How to clean your Apollo slim-tubing:
1. REMOVE THE SLIMTUBING from the Apollo (see pg. 5).
There is no need to remove the eartip from the tubing.
2. Insert the cleaning tool into the triangular base at the end of the
slim-tubing.
3. Thread the cleaning tool all the way through the slim-tubing and out
of the end of the eartip.
4. Wipe off any debris on the end of the cleaning tool before pulling it
back through the eartip and slim-tubing.
Purchase replacement slim-tubing
cleaning tools by calling 1-800-221-2099.
Care and cleaning
Purchase replacement slim-tubing
cleaning tools by calling 1-800-221-2099.

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IMPORTANT CARE INSTRUCTIONS
BEGINNING THE DAY: After
showering, apply all lotions,
creams, hairspray, perfume
and cologne BEFORE putting on
your Apollo-E600s. Water and
such sprays can damage hearing aids. And please remember, your hearing aids
are sensitive and don’t like extreme heat or cold. Never place your Apollo-E600
in water. If it becomes wet, let your Apollo-E600 stand in a dry place or DryAid
dehumidifier for several hours. NEVER use heat (blowdryer, oven, microwave, etc.)
to dry your Apollo.
AT THE END OF THE DAY: When your Apollo is not in use, turn the aid
completely off and connect it to the charging cord. With the Apollo turned
off, you can be assured your hearing aid is not squealing. A squealing hearing
aid can attract pets which have been known to chew on hearing aids and
damage them beyond repair.
1. Start Slowly – Begin by using your new hearing aid a few hours a day
while you are alone. If you're not used to wearing a hearing aid, you will
probably notice many sounds you have not heard in a while. And while you
may enjoy the sounds of birds again, other sounds like crackling paper and
the refrigerator running may take some time to get used to. With practice you
should be able to focus on the sounds you want to hear and ignore the rest.
Hearing aids will not restore your hearing, but they absolutely can help.
2. Read Out Loud – Your own voice will sound strange at first. Try reading out
loud for 15 minutes a day to get used to the sound of your voice.
3. Practice Listening to One Voice – Start in a quiet environment listening to
the radio or your favorite TV show. Then practice listening with one friend or
family member at a time.
4. Listen and Talk in Small Groups – Next try talking with a small group of
people, first in a quiet setting and then in a noisier environment. Remember,
most people have difficulty understanding in loud places with background
noise. So, be patient and keep practicing. Your understanding should
improve with time.
Helpful tips