Hearing Help Express RANGER-8720 User manual

PO Box 586 • DeKalb, IL 60115 • HearingHelp.com
an IntriCon company
1-800-221-2099
RANGER-8720
USER GUIDE
My eartip size:
My battery size: 312 (brown tab)

Table of contents
Parts identified
How to insert battery
Eartips / Attaching & Removing
Tubing / Measuring & Attaching
Which is Left and Right
Inserting & removing Ranger-8720
Volume control
Program settings
HHE Hearing app - volume and program
adjustments using your smartphone
Cleaning & care instructions
Troubleshooting/Service
Service Plans
Additional information
Technical data
Accessories
Warranty
2
3
4
5
5
6
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7
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8
9
10
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21-800-221-2099 • HearingHelp.com
TABLE OF CONTENTS
an IntriCon company
WELCOME TO HEARING HELP EXPRESS!
Congratulations on your choice of the Ranger-8720 hearing aid to help
you on your journey to improved hearing. We’re confident you’ll enjoy
all the benefits the Ranger® has to offer, especially knowing you saved
thousands of dollars without sacrificing hearing improvement.
Put yourRanger®-8720to the test and find out if it’s right for you.
We only askthat you read these instructions to help you get the most
hearing improvement and to make the most of your 45 day home trial.
For your better hearing.
Remember, we’re here to help. If you have
questions or need help with your Ranger-8720
hearing aid, call toll-free.
Call: 1-800-221-2099 (Mon - Fri • 7:30 am - 5 pm CST)
or email us at: suppor[email protected]om
For your better hearing.
For your better hearing.
Y r Hearing Su  t Team

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1. Microphone and Receiver
2. Program Button
3. Volume Control
4. Battery Holder
5. Tubing
6. Eartip
Serial number: located on the
outer casing of hearing aid
On: With a battery installed, close the battery door to turn the Ranger on.
Off: Open the battery door to turn the Ranger-8720 off.
PARTS IDENTIFIED
Get to know your Ranger-8720
1
2
3
4
5
6
Your Ranger-8720 uses a size 312 (brown tab) zinc-air battery
• Long-lasting power! • Guaranteed fresh! • Free shipping!
Hearing Help Express offers a
variety of premium battery brands.
EARTIP AND TUBING INFORMATION
PRECUT elbow joint tubing FULLLENGTH elbow joint tubing
Your Ranger hearing aid comes with a selection of silicone
eartips and a pre-cut and full-length elbow joint tubing.
The fit of your hearing aid is very important. Try the different sizes
of eartips until you find one that is secure and comfortable.
BATTERY INFORMATION
ECO-GOLD MAX – Budget friendly favorite
POWER ONE – Longer tabs - easier to insert
RAYOVAC – Trusted Brand since 1930

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INSERTING THE BATTERY
1
2
Remove the brown colored tab from the flat, (+)
positive side of the size 312 battery. Wait one
minute for battery to reach full power before using
(or testing) battery.
Open battery holder gently, using your fingernail or
thumbnail. Pull out on the small lip of the battery
holder located on the lower part of the Ranger-8720.
3Locate the + symbol on the inside top rim of the
battery holder. This indicates that the flat, positive
side of the battery should face up in the same
direction as the + symbol.
4Place the battery in the battery holder –
NOT directly inside the Ranger. Fit the battery in
the holder with the flat, positive (+) side facing up.
5Close the battery holder. NEVER force the battery holder closed.
If the holder does not close easily then the battery is probably
upside down.
HEARING AID BATTERY TIPS
– Never store batteries in the refrigerator. Store them in a dry place at room temperature.
– Keep your batteries in the packaging until you’re ready to use one. Loose batteries can
short out if they come in contact to anything metallic, like another battery or your keys.
– When removing the tab from a new battery, simply stick the tab on your calendar for an easy
way to keep track of how long your batteries are lasting!
the holder with the flat, positive (+) side facing up.
Try using the battery magnet located on the end of
the enclosed cleaning tool.
LOW BATTERY INDICATOR – When the battery is no longer strong
enough to power your Ranger-8720, you will hear a voice prompt say
“low battery” (this repeats every 8 minutes). Your Ranger-8720 will shut
down after you hear a voice prompt say “replace battery”.

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If the pre-cut tubing that is attached to your Ranger hearing aid
is too short or too long, follow the directions below using the
full-length elbow joint tubing enclosed.
HOW TO MEASURE AND ATTACH
THE FULL-LENGTH TUBING
HOW TO ATTACH / REMOVE THE EARTIP
ATTACHING THE EARTIP: Push the flat end of the
silicone eartip securely onto the firm, plastic elbow
joint at the end of the tubing.
REMOVING THE EARTIP: Hold the eartip between two
fingers and grasp the elbow area of the tubing and pull
the two parts away from each other.
Attention: Make sure eartips are securely attached to the tubing before using so they do not come off in your ear.
The fit of your hearing aid is very important. Try the different sizes of
eartips until you find one that is secure and comfortable.
1
2
3
Put eartip and Ranger in place.
Place the eartip with attached tubing in your ear
and the hearing aid over your ear.
CUT OFF EXTRA TUBING
Observe where the tubing overlaps the earhook
and mark the tubing leaving an ⁄ to ¼ inch
overlap. Cut off extra tubing.
Attach tubing to earhook.
Insert the tip of the earhook into the tubing. If it is
hard to insert, warm the tip of the flexible tubing
with hot water.

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How to tell your right aid from your left aid:
Your Ranger-8720 hearing aid can be used on either ear. Once you have
attached your eartip or custom earmold your hearing aid is set for either
your right or left ear. Compare your hearing aid to the picture below. The
sound opening on the eartip will “point” away from the Ranger hearing aid.
• Left ear: sound opening
“points” right
•
Right ear: sound
opening “points” left
Sound
opening
WHICH IS LEFT AND RIGHT
INSERTING AND REMOVING
How to insert the Ranger-8720:
1. Hold the tubing behind the eartip and insert into
your ear.
If using a custom earmold, make sure it is correctly
positioned in your ear. The top and bottom of the
earmold should fit securely.
2. Place the Ranger behind your ear by slipping it
over the top of your ear.
Some people prefer to first place the Ranger over
their ear and then insert the eartip. Experiment and
find what works best for you.
ATTENTION: Confirm the eartip is attached to the tubing each time you remove
it from your ear. If the eartip remains in your ear, seek medical assistance.
To Remove the Ranger-8720:
Reverse steps 1 and 2 when removing your Ranger-8720 hearing aid.
1
2

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Volume Control: Your Ranger-8720 is equipped with a push button
volume control (located above the battery holder compartment.
This button allows you to select your listening volume.
Increase the volume: With your fingertip repeatedly press
the volume control button. There are 10 volume levels to
choose from (you will hear a single beep at each volume
level). Once you reach the highest volume you will hear a
voice say “maximum volume”.
Decrease the volume: From the maximum volume you can press the
volume control button to return to the minimum volume. You will hear
a voice say “minimum volume”.
ADJUSTING THE VOLUME CONTROL
Program Control: Your Ranger-8720 is equipped with a push
button program control (located above the volume control).
Easily choose between four program settings by pressing
the program button. When you press the program button
you will hear a voice prompt say “program 1”, “program 2”,
“program 3” or “program 4”.
Program Setting 1: Normal setting – use in most listening situations.
Program Setting 2: Noise setting – reduces the amount of low
frequency amplification. Often helpful in noisy situations.
Program Setting 3: Whistle reduction setting – Use if your
Ranger-8720 whistles or if sounds seem too sharp or tinny.
OPTIONAL TELEPHONE SETTING
This can be installed in addition to any of the program settings listed above.
Program Setting: Telephone setting – Use when talking on the
telephone or with a loop system. Hold the receiver near the hearing
aid a little above your ear. You will only hear sounds from the
telephone or loop system.
CHOOSING YOUR PROGRAM SETTING
volume control (located above the battery holder compartment.

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Adjusting the volume using the HHE Hearing app
ADJUSTING THE VOLUME AND PROGRAM SETTINGS
USING YOUR SMART PHONE
On your smartphone,
DOWNLOAD the HHE Hearing app
from the App Store or
Google Play store.
1
Open the HHE
Hearing app
2
Select the
Connect icon
3
Follow the prompts
to setup your
hearing aid(s)
Connect your hearing aid(s) to the app
**Your hearing aids must be turned on in order to connect to the app**
2
Choose to adjust the volume of
each hearing aid separately or
both the left and right aids at
the same time.
3
Move the slider button
up or down to select your
desired volume level.
1
Select the
volume icon
Adjusting the program settings using the HHE Hearing app
2
Choose to adjust the program
of each hearing aid separately
or both the left and right aids
at the same time.
3
Select your desired
program setting.
1
Select the
program icon

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The Ranger-8720 is designed to work with an optional Bluetooth®
companion microphone. When traveling by plane, you'll need to set
the Ranger to "airplane mode" to disable the connection between the
companion microphone and the hearing aid.
To enable airplane mode:open the battery door, hold the volume button
down as you close the battery door.
To turn off airplane mode:open and close the battery door again (you do
not need to hold the volume button).
AIRPLANE MODE
CARE AND CLEANING
It's important to clean your Ranger hearing aid regularly. Without
regular cleaning, wax and moisture can build up and prevent the
hearing aid from working properly. It’s best to clean your Ranger-8720
in the morning before you use it.
How to clean your Ranger-8720:
1. Wipe off the outside of the Ranger
hearing aid and the eartip with a soft
cloth. Eartips can be replaced when
necessary.
2. If wax or debris remains, use a small soft
cleaning brush to gently remove it.
IMPORTANT CARE INSTRUCTIONS
BEGINNING THE DAY: After showering, apply all lotions,
creams, hairspray, perfume and cologne BEFORE putting on
your Ranger-8720s. Water and such sprays can damage hearing aids. And please remember, your hearing
aids are sensitive and don’t like extreme heat or cold. Never place your Ranger-8720 in water. If it
becomes wet, immediately remove the battery and let your Ranger stand in a dry place or DryAid
dehumidifier for several hours. NEVER use heat (blowdryer, oven, microwave, etc.) to dry your Ranger.
AT THE END OF THE DAY: Open the battery door when not wearing your hearing aid. Any moisture
inside your hearing aid can then evaporate, extending the life of your Ranger-8720. With the battery
door open, you can be assured your hearing aid is off and not squealing. A squealing hearing aid can
attract pets which have been known to chew on hearing aids and damage them beyond repair. Even
better, remove the battery and store your Ranger-8720 overnight in a DryAid dehumidifier.

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If your hearing aid is: WHISTLING (FEEDBACK)
1Your Ranger-8720 may briefly whistle when a hand, hat or other
object is near it or when inserting and removing.
2 Turn the volume down, it may be set too high (pg. 7 or pg. 8).
3 Check that your eartip is inserted correctly (pg. 6).
4 Try a different size eartip (pg. 5) or call customer service for
other options.
5 Verify that the tubing is attached correctly and is in good condition.
If the tubing is damaged, it should be replaced (pg. 5).
6 Try a fresh battery.
1 Check that the battery is inserted correctly (pg. 4).
2 Try a fresh battery.
3 Clean your Ranger-8720, microphone ports, and
eartip (pg. 9).
4 If your Ranger-8720 goes dead periodically, but comes on
after several hours of rest, the problem may be a build-up of
humidity. Try storing it in a DryAid dehumidifier when not in use.
TROUBLESHOOTING YOUR RANGER-8720
If your hearing aid is: WEAK, DISTORTED, DEAD
If your Ranger-8720 requires service, send it to:
Hearing Help Express • PO Box 586 • DeKalb, IL 60115-0586
SERVICE
1Call 1-800-221-2099 for authorization before returning your
hearing aid for repair.
2 Enclose a note with your name, address, phone number and a
description of what is wrong with your device.
3 Pack your device securely in a sturdy box. Do not mail your
hearing aid in an envelope, it could be destroyed during
shipment. We recommend insured mail for your protection.

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PROTECT YOUR HEARING INVESTMENT
•Get PROTECTED - If your hearing aid gets wet, is dropped or even
stepped on, we’ll  x or replace it free of charge for the term of the
plan (loss or theft are not covered).
•Act Now! - The optional Protection Plan is available for purchase
for up to 90 days from the shipment date of your hearing aid(s).
•Comprehensive Coverage - This plan goes above and beyond the
limited manufacturer’s warranty. We will repair any damage or
send a replacement hearing aid if we can’t  x it at no charge to you.
•Simple Process -Call ahead to get authorization to send us your
broken aid. Once received, we will diagnose, repair or replace it in
just a few days. Loaner hearing aids are available for $15 each.
Protection Plan – worry-free hearing aid
repairs or replacements!
One and two year plans available (call for pricing).
Cleaning Care Plan – Get the MOST
out of your Hearing Aids ($149.99 each)
•Maintain Optimal Hearing Performance - Today’s hearing aids are
 lled with sensitive electronics to give you the best experience
possible. Over time, earwax and moisture can tamper with those
electronics and the performance of your aids may suffer. Choose
this plan to have your aids cleaned and serviced by our team of
in-house technicians.
•Extend the Lifetime of Your Aids - This plan covers you for one year
and offers up to four cleaning services. Our customers who have
their hearing aids cleaned by our technicians replace their hearing
aids less frequently than those who do not.
•Our Process - Up to 4 times per year we’ll send you loaner hearing aids
with prepaid postage to send your aids to us for service. Your hearing
aids will be professionally cleaned, tips and tubing will be replaced
if necessary. Once the service is complete we’ll return your hearing
aids in another prepaid box and you mail the loaner aids back to us.
It’s that simple.

Precautions: A hearing aid is a precision electronic device and
as such, it requires the care in use and handling that you would
afford any fine piece of equipment. The following precautions
are not meant to discourage normal use of your hearing aid, but
are suggested to insure quality performance and long life from
your hearing aid.
Do not drop or throw your hearing aid, as this may damage
internal components. Do not expose your hearing aid or batteries
to excessive heat, such as from stove tops, hair dryers, heat
lamps or your automobile rear shelf or glove compartment. Do
not immerse your hearing aid in water or other liquids, or wear it
while bathing, showering or swimming. If your hearing aid is to
be stored for any length of time, be sure to remove the battery
and store both in a cool, dry place. Your hearing aid has been
constructed from the finest materials, using the latest engineering
technology; however, in rare instances, an individual may exhibit
signs of skin irritation, allergic reaction, or accelerated accumulation
of cerumen (earwax). If this occurs, consult your physician.
Keep new and used batteries out of reach of children
and those with diminished mental capacity. Batteries, if
consumed, can be harmful. Consult your physician
immediately and call the National Battery Hotline
collect [phone].
Important notice for prospective hearing device users
Good health practice requires that a person with a hearing loss
have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases of the ear) before
purchasing a hearing device. Licensed physicians who specialize
in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists.
The purpose of medical evaluation is to assure that all medically
treatable conditions that may aect hearing are identied
and treated before the hearing device is purchased. Following
the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically
evaluated and that you may be considered a candidate for a
hearing device.The physician will refer you to an audiologist or
a hearing device dispenser, as appropriate, for a hearing device
evaluation.The audiologist or hearing device dispenser will
conduct a hearing device evaluation to assess your ability to hear
with and without a hearing device.The hearing device evaluation
will enable the audiologist or dispenser to select and t a hearing
device to your individual needs.
If you have reservations about your ability to adapt to ampli-
cation, you should inquire about the availability of a trial-rental
or purchase-option program. Many hearing device dispensers
now oer programs that permit you to wear a hearing device for
a period of time for a nominal fee after which you may decide if
you want to purchase the hearing device. Federal law restricts the
sale of hearing device to those individuals who have obtained a
medical evaluation from a licensed physician.
Federal law permits a fully informed adult to sign a waiver
statement declining the medical evaluation for religious or
personal beliefs that preclude consultation with a physician. The
exercise of such a waiver is not in your best health interest and
its use is strongly discouraged.
Children with Hearing Loss: In addition to seeing a physician
for a medical evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and rehabilitation since
hearing loss may cause problems in language development and
the educational and social growth of a child. An audiologist is
qualified by training and experience to assist in the evaluation
and rehabilitation of a child with a hearing loss.
Warning to Hearing Aid Dispensers: A hearing aid dispenser
should advise a prospective hearing aid user to consult promptly
with a licensed physician (preferably an ear specialist) before
dispensing a hearing aid if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other
available information concerning the prospective user, that the
prospective user has any of the following conditions:
Warning Signs:
1. Visible congenital or traumatic deformity of the ear.
2. History of active drainage from the ear within the previous
90 days.
3. History of sudden or rapidly progressive hearing loss
within the previous 90 days.
4. Acute or chronic dizziness.
5. Unilateral hearing loss of sudden or recent onset within
the previous 90 days.
6. Audiometric air-bone gap equal to or greater than
15 decibels at 500 Hz, 1,000 Hz and 2,000 Hz.
7. Visible evidence of significant cerumen accumulation or
a foreign body in the ear canal.
8. Pain or discomfort in the ear.
NOTE: Special care should be exercised in selecting and fitting a
hearing aid whose maximum sound pressure level exceeds 132
decibels because there may be a risk of impairing the remaining
hearing of the hearing aid user.
Hearing with Your New Amplification The world will seem
noisier at first, but in time, you should become accustomed to your
new listening experiences, learn to hear speech more clearly, and
enjoy many of the special sounds you may have been missing.
Obtaining maximum benefit from your new hearing aid(s)
requires effort and practice on your part. Your new hearing aid(s)
will not restore normal hearing and will not prevent or improve
hearing impairment resulting from organic conditions. In most
cases, infrequent use of the hearing aid(s) will not permit you to
obtain full benefit from it. Follow the program recommended by
your hearing professional. The use of your hearing instrument(s)
is only part of your hearing rehabilitation, and you may need
supplemental auditory training and instructions in lipreading.

1-800-221-2099 • HearingHelp.com 13
RANGER-8720 TECHNICAL INFORMATION
Maximum SSPL90
HFA SSPL90
HFA full-on gain
Reference test gain
Frequency range
Equivalent input noise
Total harmonic distortion
Attack time (msec)
Release time (msec)
Induction coil sensitivity (at 31.6 mA/m) HFA
Battery type and current
Battery life
Dimensions
129.7 dB
125 dB
51.9 dB
48.2 dB
200 Hz to 6032 Hz
25.7 dB SPL
500 Hz: 3.2%, 800 Hz: 2.4%, 1600 Hz: .2%
3.0
7.0
109.6 dB SPL
size 312 (Brown), 1.6 mA
approx. 100 hours
1.25 x .5 x .29 inch
Saturation Output Curve
Full-on Gain Curve
Frequency Response Curve
Frequency Response
Telecoil Frequency Response

HELPFUL ACCESSORIES
Making an Impression
Soft & Hard Earmolds
Wearing an Earmold
Improve your Ranger with a custom earmold
✓Reduce feedback (whistling) ✓Reduce stuffed up feeling
✓Reduce talking-in-barrel sound ✓Improved fit and comfort
Making your earmold is easy.
Step one: We’ll send you a kit with materials and complete
instructions so you or a friend can make your ear impression.
(If you have had ear surgery or ear damage or if you have an unusual ear canal,
have your doctor assist you.)
Step two: It’s easy – over 100,000 people have made their
own impression at home. Impression material sets up in
minutes and easily can be removed from your ear. Of course,
if you have any questions we’re always happy to help.
Step 3: Mail your ear impression to us and we use it to make
your custom earmold. You can expect to receive a finished
earmold in about two weeks.
There’s a refundable $19 charge for the impression kit that will be
credited in full when you return your impressions.
Hard Lucite Soft
1 earmold #88421 $79.99 $89.99
2 earmolds #88435 $159.98 $179.98
Eartips – Eartips come in five
different sizes. You can improve the
fit by using a different size eartip.
Eartips should be cleaned and/or
replaced when necessary.
SAVE!
3 of any size for only $5.95
small med-small medium med-large large
All prices subject
to change.
SAVE!
3 for only $5.00
PRECUT elbow
joint tubing
FULLLENGTH elbow joint tubing
Replacement Elbow Joint Tubing
Elbow joint and tubing attaches to eartip and hearing aid.
PRE-CUT Elbow Joint Tubing, #88573 $2.00 ea
FULL-LENGTH Elbow Joint Tubing, #88571 $2.00 ea
1-800-221-2099 • HearingHelp.com
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small (S) #88581 $2.50
medium-small (MS) #88582 $2.50
medium (M) #88583 $2.50
medium-large (ML) #88584 $2.50
large (L) #88585 $2.50

1-800-221-2099 • HearingHelp.com
HELPFUL ACCESSORIES All prices subject
to change.
Hear the words, not the noise! The Ranger-8720 can be paired wirelessly
to the companion microphone, putting you closer
to the sounds you want to hear without all the
background noise. Place it next to your TV speaker,
clip it to the shirt of a person giving a lecture or
sermon, the Companion Microphone picks up the sound it is closest to and
sends it directly to the Ranger hearing aid. Improves listening from a
distance, one-on-one conversations, and when you’re in a noisy environment
like a restaurant.
Companion Microphone, item #88260 $100.00
Order Risk-free! Try any Hearing Help Express accessory for 30 days
risk-free. If you’re not 100% satis ed, return all materials within 30 days
from the date of delivery, and we’ll refund 100% of your purchase price.
Itchy ears? Here’s the solution! ProEar by MiraCell
helps relieve itchy, irritated ears! It has mild antibacterial,
anti-fungal and anti-yeast properties. MiraCell is a safe,
all-natural solution. Use it without worry to maintain
healthy, itch-free ears. (1/2 ounce bottle)
ProEar by MiraCell Ear Solution, item #88851 $14.99
Protect your hearing aid – Remove harmful moisture
from your hearing aid with the Best Value DryAid dehumidifier.
Even a little moisture can attack sensitive electronics in
hearing aids and needlessly shorten their life. Prevent damage.
Store your hearing aid in a dehumidifier overnight.
Best Value DryAid, item #88742 $16.95
Battery Care Kit – This helpful kit includes
a digital keychain battery tester, a battery
caddie so you can carry extra batteries with
you, and a magnet stick that makes inserting
and removing tiny hearing aid batteries
much easier.
Battery Care Kit, item #25101 $24.99
Best Value DryAid, item #88742 $16.95
This helpful kit includes
15

1
45-Day, Risk-Free Trial Money-Back Guarantee
Try your Hearing Help Express® Ranger®-8720 hearing aid
for 45 days risk-free. If you are not 100% satisfied, simply
return all materials within 45 days from the date of delivery,
and we will refund any money paid towards the purchase
price. You are responsible for the safe return of all materials
in their original condition. Ship insured mail.
YOUR MONEY-BACK GUARANTEE
FROM HEARING HELP EXPRESS®
Your 2-way assurance of complete satisfaction
PROVEN QUALITY
100% Digital American-Made Technology
MEDICAL GRADE HEARING AID
FDA-Listed • Doctor Designed • Audiologist Approved
2
One Year Limited Manufacturer’s Warranty
Your Ranger-8720 hearing aid is warranteed for one year
against defects in manufacturer's materials and workmanship.
That means if they didn't do a good job making your
hearing aids then we're going to fix them. For service, you
must send your Ranger-8720 to Hearing Help Express for
this warranty to apply. Ship insured mail.
*499210514*
HH.499-210514 © Hearing Help Express®, Inc.