Hearing Help Express EarMate-4330 Diamond User manual

EarMate®-4330
OTC Hearing Aid
User Manual
an Intricon company
1-800-221-2099 • HearingHelp.com

Safety and health information
WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-throat doctor
(an ENT), because your condition needs specialized care. Over-the-
counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who
are younger than 18 with hearing loss should see a doctor, preferably
an ENT, because they may need medical testing and management.
Hearing loss can affect speech and learning, so professional tting
and continuing care are also important.
WARNING: When to see a Doctor
If you have any of the problems listed below, please see a doctor,
preferably an ear-nose-throat doctor (an ENT).
• Your ear has a birth defect or an unusual shape. Your ear was injured
or deformed in an accident.
•You saw blood, pus, or uid coming out of your ear in the past 6 months
• Your ear feels painful or uncomfortable
• You have a lot of ear wax, or you think something could be in your ear
• You get really dizzy or have a feeling of spinning or swaying
(called vertigo)
• Your hearing changed suddenly in the past 6 months
• Your hearing changes: it gets worse then gets better again
• You have worse hearing in one ear
• You hear ringing or buzzing in only one ear
WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort
when you insert or place it. To try again, make sure to follow
the instructions. If you feel pain or discomfort again, contact the
manufacturer. If your pain or discomfort doesn’t go away, contact
your hearing healthcare professional. You can also report this to
the FDA as an adverse event according to the instructions that
appear later.
2

Safety and health information
WARNING: Do NOT store or replace batteries near where you store
medication or near children.
Battery ingestion can cause serious harm. If you think that you or
someone else has swallowed a battery or placed a battery inside any
part of the body, seek immediate medical attention. Leaking or ex-
ploding batteries result in the creation of harmful substances. If this
happens, avoid skin contact with these substances. If there is leakage
on skin, eyes, or in the ear, seek medical advice. If there is leakage on
the hearing aid, return it to the manufacturer for evaluation.
WARNING: Do NOT resell the hearing aids or share them with others.
They are intended for use by a single user. Using resold or shared
hearing aids may lead to infection.
WARNING: Do NOT conduct any of the following, they may cause
damage to your hearing aids or accessories.
• Do not immerse your hearing device in water or liquid.
• Do not bend the tube and dome back and forth to remove it.
• Do not use clearing wire while the tube is connected to the
hearing device.
• Do not use alcohol on earmold or dome.
• Do not use sharp tools to dislodge ear wax.
• If using prescribed ear drops, remove any moisture that may get
into the earmold / tubing.
• Do not wear your hearing device while bathing, showering,
swimming, or in a moist atmosphere, like steam baths or sauna.
• If your hearing device gets wet, do not attempt to dry it in an oven
or microwave. Do not adjust any controls. Open the battery door
immediately and allow your device to dry naturally for 24 hours.
Do not use the hearing device until the device is completely dry.
CAUTION: This is not hearing protection.
You should remove this device if you experience overly loud sounds,
whether short or long-lasting. If you’re in a loud place, you should
use the right kind of hearing protection instead of wearing this de-
vice. In general, if you would use ear plugs in a loud place, you
should remove this device and use ear plugs.
CAUTION: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound
output is uncomfortably loud or painful. If you consistently need to
turn the volume down, you may need to further adjust your device.
3

Safety and health information
CAUTION: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip (dome), gets stuck in your
ear, and you can’t easily remove it with your ngers, get medical help as
soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part farther into your ear, injuring your
eardrum or ear canal, possibly seriously.
Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned
about your hearing,you should consult with a hearing healthcare professional.
Note: What you might expect when you start using a hearing aid.
A hearing aid can benet many people with hearing loss. However, you
should know it will not restore normal hearing, and you may still have
some difculty hearing over noise. Further, a hearing aid will not prevent
or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get
used to them. Similarly, many people nd that training or counseling can
help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using
hearing aids in both ears, especially in situations that make you tired
from listening-for example, noisy environments.
Note: Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit
information to FDA as soon as possible after the problem. FDA calls
them “adverse events,” and they might include: skin irritation in your
ear, injury from the device (like cuts or scratches, or burns from an
overheated battery), pieces of the device getting stuck in your ear,
suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at:
https://www.fda.gov/Safety/MedWatch or call 1-800-FDA-1088.
You can also download a form to mail to FDA.
Note: Any harm caused by the device or any dissatisfaction using the
device must be reported to Hearing Help Express.
Call 1-800-221-2099, email [email protected]
or write to: Hearing Help Express, PO Box 586, DeKalb, IL 60115.
Intended Use:
The EarMate®-4330 is an air-conduction hearing aid intended to
compensate for impaired hearing for individuals who are 18 years of age
and older with perceived mild to moderate hearing loss. This device is
intended for use without the assistance of a hearing care professional.
4

5
Table of contents
Welcome 6
1.
Setting up the hearing aids
What’s inside the box 7
Hearing aid overview 8
Inserting the battery / low battery indicator 9
How to wear hearing aids 10
Check the t for comfort 11
Remove and attach ITE dome 11
2.
Hearing aid controls and settings
Powering on and off 12
Adjusting the volume control 12
Listening settings 13
How to use with telephone 13
3.
Maintenance and care 14
4.
Troubleshooting and service 15
5.
Technical specications 16
6.
Accessories
Domes and maintenance tools 17
Batteries and more 18-20
7.
Warranty
Limited one year warranty 22
Serial number record 23
9.
Helpful tips 21
8.

6
Congratulations on your choice of the EarMate®-4330 hearing aid to
help you on your journey to improved hearing. We’re confident you’ll
enjoy all the benefits the EarMate®-4330 has to offer.
Put yourEarMate®-4330to the test and find out if it’s right for you.
To help you make the most of your 45 day home trial, we askthat you
read the entire user guide before you begin trying your new hearing
aid(s). This user guide will provide you with the information needed to
properly use and maintain your new EarMate®-4330 OTC hearing aid(s).
For your better hearing.
Remember, we’re here to help. If you
have questions or need help with your
EarMate®-4330 hearing aid, call toll-free.
Call: 1-800-221-2099 (Mon - Fri • 7:30 am - 5 pm CT)
or email us at: suppor[email protected]om
For your better hearing.
For your better hearing.
Y r Hearing Su  t Team
to Hearing Help Express®and
your EarMate®-4330 OTC Hearing Aid(s)
an Intricon company
TRUSTED BY 750,000+ CUSTOMERS SINCE 1979

ITE domes
sizes Sm, Lg (1 ea, qty 2)
Brush with battery magnet
(qty 1)
Size #10 batteries
(1 pk of 6 ea, qty 6)
Hearing aid storage case
(qty of 1)
User manual (qty 1)
Setting up the hearing aids
What’s inside the box
Single EarMate®-4330 hearing aid
1 EarMate®-4330 hearing aid
(Left or Right as ordered) and
medium ITE dome attached
Pair of EarMate®-4330 hearing aids
7
ITE domes
sizes Sm, Lg (2 ea, qty 4)
Brush with battery magnet
(qty 1)
Size #10 batteries
(2 pks of 6 ea, qty 12)
Hearing aid storage case
(qty of 1)
User manual (qty 1)
EarMate®-4330 hearing aids
(Left and Right) and medium
ITE domes attached

1. Sound opening – The sound opening directs ampli ed sound into
the ear canal.
2. ITE dome – Each hearing aid comes with a medium ITE dome
attached to the hearing aid.
3. Right or Left indicator
RED dot = Right Ear
BLUE dot = Left Ear
4. Volume wheel – Spin the volume wheel to increase or
decrease the volume.
5. Micro handle – Grasp the micro handle to insert or remove
hearing aid from ear.
6. Microphone – Sound enters the hearing aid through the microphone.
7. Battery door – Battery is inserted here and functions as the
on/off switch.
1
2
4
5
6
7
Serial number: Located on the outer
casing of the hearing aid.
Setting up the hearing aids
Hearing aid overview
8
4
5
7
3
on the outer

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Setting up the hearing aids
Inserting the battery
Step 4: Place the battery in the battery door –
NOT directly inside the hearing aid. Fit the battery
in the door with the flat, positive (+) side facing up.
Tip: When inserting the battery, try using the magnet located
on the end of the brush.
Step 5: Close the battery door. NEVER force the battery door closed.
If the door does not close easily, the battery may be upside down.
Low battery indicator
When the battery voltage falls lower than 0.95V, you will hear 6 sets of
double beeps. The hearing aid will automatically shut off when the
battery is no longer strong enough to power your EarMate®-4330.
9
A size #10 zinc-air hearing aid battery is required for each hearing aid
device. Once a battery is replaced, each battery has an expected battery
life of approximately 92 hours.
To insert or replace batteries, follow these steps:
Step 1: Remove the tab from the flat, positive (+) side of
the size 10 zinc-air battery. Removing the tab will activate
the battery. Wait one minute for battery to reach full
power before placing the battery into the battery door.
Step 3: Locate the small red + (positive) symbol on
the top rim of the battery door. This indicates the flat,
positive side of the battery should face up.
+ (positive ) side of
battery faces up.
Left Aid Right Aid
IMPORTANT: The battery door for
the left and right EarMate®-4330
open in opposite directions.
Step 2: Hold the EarMate®-4330 so the volume control is above the
battery door. Use a fingernail to gently pull the battery door open.

Setting up the hearing aids
How to wear hearing aids
To Remove your hearing aid:
1. Grasp the micro handle and pull gently to remove the
EarMate®-4330 from your ear.
ATTENTION: Confirm the ITE dome is attached to the hearing aid each time you remove
it from your ear. If the ITE dome remains in your ear, seek medical assistance.
To Insert your hearing aid:
1. Hold the EarMate®-4330 by the micro handle
with the volume control above the battery
door.
2. Push the EarMate®-4330 into your ear canal until
it fits securely in place. You may need to rotate
it slightly for a good fit.
Looking in a mirror may be helpful.
10
IMPORTANT: Check the fit of your EarMate-4330 before wearing
it outside. If a hearing aid doesn’t fit well, it can fall out of your ear!
Locate the Right or Left indicator on your EarMate®-4330 (near the
volume wheel) to ensure you insert the right hearing aid into your
right ear or the left hearing aid into your left ear.
Red = Right Blue = Left

Setting up the hearing aids
Check for fi t and comfort
Try the Small size ITE dome if:
1.Medium ITE dome is hard
to insert.
2.Medium ITE dome is too big.
3.Medium ITE dome causes the
hearing aid to work its way out
of your ear.
4.Medium ITE dome is causing
soreness.
5.You experience feedback (squeal).
Try the Large size ITE dome if:
1.Medium ITE dome feels too small.
2. Medium ITE dome has a loose  t.
3.You experience feedback (squeal).
ITE domes can easily be replaced. For
optimal performance, replace ITE domes
every three months.
Call to order: 1-800-221-2099.
Getting the best fi t possible is one of the most important steps with any
hearing aid.
A size medium ITE dome comes
attached to each hearing aid. Included
with your hearing aid are additional
ITE domes in sizes small and large.
11
small medium large
How to remove and attach ITE domes
To remove ITE domes:
1. Hold the ITE dome between two fingers and grasp the hearing aid.
Pull the two parts away from each other.
To attach ITE domes:
1. Push the large open end of the ITE dome
over the nozzle (the small narrow part of the
EarMate®-4330). You should feel the ITE
dome “snap” over the flange on the
EarMate®-4330.
2. Gently tug and/or twist on the ITE dome to
ensure that it is securely attached.
CAUTION: It is important that the ITE dome is firmly
attached so that it does not fall off in your ear.

Hearing aid controls and settings
Powering on and off
Adjusting the volume
Your EarMate®-4330 is equipped with a volume wheel that allows you to
increase and decrease the volume.
The volume is all the way down when the large
colored dot lines up with the small colored dot
on the volume wheel.
ON: With a fresh battery installed, fully close the battery door. From the
off position, rotate the volume wheel, you will feel a click when it has
reached the on position.
OFF: Turn the volume wheel all the way down until you feel a click. You
can also turn your hearing aid off by opening the battery door at least
half way.
It is recommended that you remove the battery when the hearing aid is
not in use, keeping the battery door open.
Keep all hearing aid batteries away from children and pets as they are harmful if
swallowed. Seek immediate medical attention if a battery is ingested.
12
Change the volume by pressing one finger against the
volume control (as if you were pointing at it).
RIGHT EAR
Increase volume: Twist forward, towards the front of you.
Decrease volume: Twist backwards, towards the back of you.
LEFT EAR
Increase volume: Twist forward, towards the front of you.
Decrease volume: Twist backwards, towards the back of you.

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Hearing aid controls and settings
Listening settings
When your EarMate®-4330 is turned on it will
always be on Setting 1.
To change your listening setting, gently tap your
hand over your ear two times. You do not need to
make direct contact with the hearing aid.
Setting 1: Normal setting – 1 beep.
Use in most listening situations.
Setting 2: Noise setting – 2 beeps.
Reduces the amount of low frequency amplification.
Often helpful in noisy situations.
Talking on the telephone with your EarMate®-4330
You can use your EarMate®-4330 while talking
on the telephone. Hold the handset slightly
away from your ear and/or hold it at a slight
angle to prevent feedback. This may take a
little practice.
Note: Your EarMate®-4330 may feedback (squeal)
if it is set too high, a hand or object is near it, or
when inserting and removing it.
13

Maintenance and care
Daily maintenance
It’s important to keep your hearing aid in good condition. Without
regular maintenance, wax and moisture can build up and prevent
the hearing aid from working properly. It’s best to perform maintenance
on your EarMate®-4330 in the morning before you use it.
Maintaining hearing aids:
1. Wipe off the outside of the hearing aid and dome with a soft cloth.
2. Using the brush included with your EarMate®-4330 , gently
brush across the microphone opening on your hearing aid.
Maintaining ITE domes:
1. Gently brush sideways between and around the sound hole opening
on the ITE dome.
1-800-221-2099 • HearingHelp.com
14
Care recommendations
F ollow these instructions to care for and prolong the life of the hearing aids:
• Before storing the hearing aids for extended periods of time, remove
batteries and leave the battery door open.
• Hearing aids should be placed into the storage case when not in use.
• Protect hearing aids from extreme hot and cold temperatures.
• Never place your hearing aid in water. If it becomes wet, immediately
remove the battery and let your hearing aid stand in a dry place or
use a hearing aid dehumidifier (pg. 19) for several hours. NEVER use
heat (blowdryer, oven, microwave, etc.) to dry your hearing aid.
• Remove hearing aids before applying hair care products, lotions, creams,
perfume, and sprays of any kind.
• For optimal performance, replace ITE domes every three months.
Sound hole
opening

1-800-221-2099 • HearingHelp.com
15
Troubleshooting and service
Troubleshooting
If your hearing aid is: WHISTLING (FEEDBACK)
1. Your hearing aid may briey whistle when a hand, hat or other
object is near it or when inserting or removing.
2. Turn the volume down, it may be set too high (pg. 12).
3. Check that your ITE dome is inserted correctly (pg. 10).
4. Try a different size dome (pg. 11).
If your hearing aid is: CAUSING SORENESS IN YOUR EAR
1. Let your ear get used to wearing the EarMate®-4330. Wear it for only
a few hours at a time for the first few days or less if causing soreness.
2. Try a different size ITE dome (pg. 11).
If soreness persists, stop using the hearing aid and call for assistance.
If your hearing aid is: WEAK, DISTORTED, DEAD
1. Check that the battery is inserted correctly (pg. 9).
2. Try a new battery.
3. Perform maintenance on your hearing aid, microphone port, and
ITE dome (pg. 14).
4. If your hearing aid goes dead periodically, but comes on after several
hours of rest, the problem may be a build-up of humidity. Regularly open
the battery door and allow it to air dry or store it in a hearing aid
dehumidier (pg. 19).
Service
If your hearing aid requires service, send it to:
Hearing Help Express • PO Box 586 • DeKalb, IL 60115
1. Call 1-800-221-2099 for authorization before returning your
hearing aid for service.
2. Enclose a note with your name, address, phone number and a
description of what is wrong with your hearing aid.
3. Remove the battery from your hearing aid. Pack your hearing aid securely
in a sturdy box. Do not mail your hearing aid in an envelope, it could be
destroyed during shipment. We recommend insured mail for your protection.

Technical specications
16
ANSI S3.22 2014 (R2020) / ANSI CTA 2051 2017 (2cc)
Maximum output limit value
Output Sound Pressure Level 90 (OSPL90) 114 dB SPL
Full-on gain value 36 dB
Total Harmonic Distortion (500 Hz) < 5%
Self-generated noise value 28 dB SPL
Latency value < 15 ms
Upper and lower cutoff frequencies for (standard) bandwidth 200 Hz – 6700 Hz
Battery size (zinc-air hearing aid battery) 10
Battery current drain .95 mA
Expected battery life 92 hours

17
Brush with battery magnet #88870
#88870
Maintenance tools
Accessories
Try any Hearing Help Express accessory for 30 days risk-free.
If you’re not 100% satisfi ed, return all materials within 30 days
from the date of delivery, and we’ll refund 100% of your
purchase price.
ITE Domes (eartips)
Small #84225
Medium #84227
Large #84229
Large, easy to hold brush
for daily hearing aid
maintenance.
Large brush #88876
Clean and disinfect your hearing aids with Tech-
Care Clean Wipes. Safe to use on hearing products.
Tech-Care Clean Wipes #88534
small medium large
For pricing or to order accessories
call 1-800-221-2099 or visit www.HearingHelp.com
Care Clean Wipes. Safe to use on hearing products.

Accessories
For pricing or to order accessories
call 1-800-221-2099 or visit www.HearingHelp.com
18
Your EarMate®-4330 uses a size 10 (yellow) zinc-air battery.
Hearing Help Express offers a variety of premium battery
brands available in all sizes and various quantities.
Ec
o-Gold
®
MAX
REGULAR TABS
Budget friendly favorite
LONGER TABS
Easier to handle
REGULAR TABS
Trusted brand since 1930
Long-Lasting Power •Guaranteed Fresh •Great Low Prices
Hearing aid batteries

For pricing or to order accessories
call 1-800-221-2099 or visit www.HearingHelp.com
19
Battery testers
Put your mind at ease... test your
hearing aid battery and you’ll know
for sure if it has enough power to run
your hearing aid. Simply place your
battery in the appropriate size slot,
squeeze the blue bar and color coding
indicates the remaining power.
Activair Battery Tester #88776
Remove harmful moisture from your hearing aid with
the Best Value DryAid dehumidifier. Even a little
moisture can attack sensitive electronics in hearing
aids and needlessly shorten their life. Prevent damage.
Store your hearing aid in a dehumidifier overnight.
Best Value DryAid Dehumidifier #88742
Larger size makes this hearing aid dehumidifier
more powerful. The Super Dri-Aid Kit includes
pellets that can be recharged for repeated use.
Super Dri-Aid Kit #88740
Hearing aid dehumidifi ers
This pocket battery tester is small enough to go with
you anywhere. This digital tester takes the guesswork
out of battery testing. Includes key chain and built-in
battery holder compartment.
Key Chain Battery Tester #88778

Ear care
For pricing or to order accessories
call 1-800-221-2099 or visit www.HearingHelp.com
20
Accessories
ProEar by MiraCell helps relieve itchy, irritated ears!
MiraCell is a safe, all-natural solution formulated
with high-quality plant extracts. Clinically and
Dermatologically tested.
MiraCell Ear Solution (1/2 oz) #88851
Earwax sometimes builds up in ears.
Don’t use cotton swabs to clean your
ears. Safely remove earwax with this
handy kit. Kit includes: liquid solution,
squeezable bulb syringe and instructions.
Earwax Removal Kit #88578