Widex INTEO IN-19 User manual

User’s instructions
The Inteo Series
IN-19
Behind-the-ear

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Your hearing aid, earmould and accessories may
not look exactly the same as in these user’s instruc-
tions. We furthermore reserve the right to make
any changes considered necessary.
Hearing aids and their accessories
should not be disposed of with normal
household waste. Please consult your
national Widex distributor for advice
on how to dispose of your hearing aid.
Contents
YournewInteohearingaid ................................... 4
Inteo(IN-19)............................................... 5
Thebattery................................................. 6
Batterytype............................................. 6
Insertingthebattery...................................... 7
Changingthebattery ..................................... 9
Turningthehearingaidonandoff............................11
Left/rightidentification.....................................12
PlacingInteoon/intheear...................................13
Possible settings when turning on your hearing aid . . . . . . . . . . . . . 14
RemovingInteo............................................15
Automatic adjustment of loudness. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Finetuningloudness........................................17
Listeningprograms.........................................19
Switching between the listening programs . . . . . . . . . . . . . . . . . . 23
KeepingInteoclean.........................................25
Cleaningaccessories.....................................25
Thehearingaid......................................... 26
Theearmould........................................... 27
Caringforyourhearingaid .................................. 29
Goodadvice ............................................... 31
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Audioinput ............................................ 33
FMsystems ............................................ 37
Remotecontrol ......................................... 38
Incaseofmalfunction ...................................... 39

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Your new Inteo hearing aid
Thank you for choosing a Widex hearing aid. Inteo
is a hearing aid that allows you to be part of the
process of tailoring the sound to your individual
hearing loss and lifestyle requirements.
We recommend that you read the entire booklet to
get full satisfaction from your new Inteo hearing
aid.
We hope you will be pleased with your new
Widex hearing aid.
Inteo (IN-19)
1. Microphone openings, where the sound
enters the hearing aid.
2. Volume control is available in some Inteo
models. It makes it possible to fine tune the
automatically adjusted loudness.
3. Program button, which allows you to choose
between different listening programs.
4. On/off switch.
5. Battery drawer with a nail grip for easy
opening.
6. Earhook – non-detachable.
7. Plastic tubing.
8. Earmould.
9. Sound outlet.
10. Relief vent for
aeration of the
ear canal.
1.
2.
3.
4.
5.
6.
7.
8. 9.
10.

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The battery
Battery type
The recommended battery type for your Inteo
hearing aid is:
Zinc Air battery type 13
To obtain replacement batteries, please consult
your hearing care professional. Please note the ex-
piry date and the recommendations regarding dis-
posal of used batteries on the battery pack. To en-
sure proper battery function, do not use batteries
past the expiry date. Because they are Zinc Air type
batteries, they need air to work. Therefore, do not
remove the adhesive tab until just before inserting
the battery in the hearing aid. Once the tab has
been removed, the battery will start functioning
after a few seconds. The battery life will depend on
a number of factors, such as the setting of your
hearing aid, how many hours you use it daily and
the listening environments in which you use it.
Inserting the battery
Before inserting a new battery in
your hearing aid, remember to re-
move the adhesive tab. Do not use
batteries on which there is a sticky
residue from the tab or other un-
wanted substance.

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Push the nail grip downwards to
swing open the battery drawer.
The nail grip is located on the op-
posite side of the on/off switch
at the bottom of the hearing aid.
The plus (+) sign of the battery must face upwards.
If the battery drawer does not close easily, the bat-
tery is incorrectly inserted.
Changing the battery
If you hear four rapid beep-tones while wearing
your hearing aid, it is an indication that the battery
is nearly exhausted. Once the battery is totally ex-
hausted, the hearing aid will be completely silent.
Exactly how long the hearing aid will function after
the beep-tones varies from one case to another.
We recommend that you always have a spare bat-
tery with you.
For adjustment of the beep-tone level or disabling
of the function, please consult your hearing care
professional.
Never leave an exhausted battery in the hearing
aid. Exhausted batteries may leak, which could
damage the hearing aid. When changing batteries,
it is a good idea to hold the hearing aid over a table
or a carpet, in case you drop the hearing aid or bat-
tery.

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The hearing aid can be provided
with a battery drawer lock, if re-
quired. This is a particularly good
idea if the hearing aid is worn by
a child. A special tool for opening
the lock will be included when
ordering the lock (see the draw-
ing).
You open the lock by push-
ing it to the right and then
downward with the tool in
one movement as illustrat-
ed.
Turning the hearing aid on and off
The battery drawer is placed
at the bottom of the hearing
aid. The battery drawer also
functions as the on/off
switch.
The hearing aid is turned on
when the switch is pushed up-
wards, and off when the
switch is pushed downwards.
The word “OFF” is clearly vis-
ible on the switch when the
hearing aid is turned off.
Please remember to switch
the hearing aid off when it is
not in use. Remove the bat-
tery if the hearing aid will not
be used for several days.

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Left/right identification
If you wear hearing aids on
both ears, your hearing care
professional can put coloured
marks on your hearing aids
so you can easily see which is
for the left ear and which is
for the right ear (red mark =
right and blue mark = left).
Placing Inteo on/in the ear
Insert a battery in your hearing aid. First insert the
earmould in the ear canal while holding the lower
part of the tubing. It may also help to pull the outer
ear backwards and upwards with the opposite
hand.
Once the earmould has been inserted, you place
the hearing aid behind the ear, so that the hook
rests comfortably on the ear, close to your head.

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Possible settings when turning on
your hearing aid
Your hearing aid can be set to start up in two diffe-
rent ways. In the standard start-up setting your
hearing aid may whistle slightly while you insert
the earmould in the ear. An alternative is a setting
where the hearing aid actively suppresses whistling
while the earmould is being inserted in the ear. To-
gether with your hearing care professional you can
choose the start-up setting that suits your needs
best.
Removing Inteo
Turn off your hearing aid before removing it. First
remove the hearing aid from its position behind
the ear. Carefully pull the earmould out of the ear
canal, while holding the lower part of the tubing. If
it is difficult, it may help to try to move the ear-
mould carefully from side to side while pulling it
out. It may also help to pull the outer ear back-
wards and upwards with the opposite hand.

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Automatic adjustment of loudness
Inteo adjusts loudness automatically in accordance
with your sound environment. Several thousand
times per second, Inteo analyses the surroundings
and tailors its sound accordingly. With Inteo you
do not have to think about adjusting the volume –
it happens quite automatically.
Important: If the volume in your hearing aid is too
loud or too weak, or if the reproduced sounds are
distorted, or you would like any further informa-
tion, consult your hearing care professional.
Fine tuning loudness
Your hearing aid may be pro-
vided with a volume control,
shaped like a small lever. Push
the lever upwards to raise the
automatically set volume.
Push the lever downwards to
lower the volume. Use short
touches for minor corrections
of the volume. Faster adjust-
ments are obtained by keep-
ing the lever pressed for some
seconds.
Each time you operate the volume control, you will
hear a beep-tone. For modification of the beep-
tones or disabling of the beep-tone function or vol-
ume control, please consult your hearing care pro-
fessional.

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Any adjustment of the volume setting will be can-
celled when your hearing aid is turned off.
Listening programs
Your Inteo hearing aid may be provided with up to
five listening programs optimised for different lis-
tening situations. Your hearing care professional
can help you select the programs that are of use to
you and make them available on the hearing aid
program button. If your needs change over time,
the combination of listening programs can be
changed. In these user’s instructions, the hearing
care professional can list the listening programs
that are available in your hearing aid (see page 22).
You can choose from the following programs:
Inteo Master: This listening program is Inteo’s
standard program. In the Master program all the
automatic functions of the hearing aid work to en-
sure audibility, speech intelligibility and comfort in
all listening situations.
Acclimatization program: This listening program
has the same features as the Master program, but
provides slightly less amplification. The listening
program is ideal if this is your first hearing aid and
you want to become used to all the new sounds
gradually.

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Music: This listening program is ideal for listening
to music.
TV: This listening program is ideal for listening to
the TV.
Comfort: This listening program is ideal for ensur-
ing listening comfort in both noisy and quiet envi-
ronments.
Audibility Extender: This listening program is
ideal if it is very difficult for you to hear high fre-
quency sounds. The program uses a special func-
tion that moves high frequency sounds down to an
audible frequency region.
M+T: In this listening program you listen via the
hearing aid microphone (M) and the telecoil (T).
This listening program allows you to listen to a spe-
cific sound source and still hear surrounding
sounds.
T: In this listening program you listen via the tele-
coil (T) and not via the microphone (M) in the hear-
ing aid. The telecoil can only be used where a loop
system is installed. Activating this program allows
you to listen to a specific sound source and shut
out surrounding sounds.

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Listening program form
Program Chosen
programs:
Application:
1.
2.
3.
4.
5.
Switching between the
listening programs
You can switch between
the programs by using the
program button on the
back of the hearing aid. If
you do not want to use
the program button, you
can consult your hearing
care professional to have
it disabled.
Each time you switch to another program, you will
hear beep-tones. The beeps tell you which program
you have chosen;
Program 1: One brief beep
Program 2: Two brief beeps
Program 3: Three brief beeps
Program 4: One long and one brief beep
Program 5: One long and two brief beeps.

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The number of different beeps depends on how
many programs you - together with your hearing
care professional - have chosen to have in your
hearing aid. The selected listening programs are
numbered 1-5.
If you – in consultation with your hearing care pro-
fessional – decide on other combinations of pro-
grams later, these can be written on the blank
forms found at the back of these instructions.
Keeping Inteo clean
Cleaning accessories
The following accessories are available for your
hearing aid:
1. Battery magnet to facilitate insertion of the
battery into the battery drawer.
2. Wax removing tool for cleaning the relief vent
opening and the earmould sound bore.
3. Soft cloth for drying and cleaning the hearing
aid.
Contact your hearing care professional if you need
additional supplies of accessories.
1.
2.
3.

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The hearing aid
Never wash your hearing
aid with water, cleaning
solutions or other liquids.
Instead, clean your hear-
ing aid with a dry soft cloth
after use.
When the hearing aid is not in use, it is a good idea
to leave the battery drawer open, so as to ventilate
the hearing aid and allow it to dry.
The earmould
Make sure that your ear-
mould is clean and free
of earwax and moisture.
If it is plugged, clear the
openings with a wax re-
moving tool (see illustra-
tion).
Disconnect the earmould from
the tubing at least once a week
and wash the earmould in luke-
warm water. Rinse the ear-
mould thoroughly and allow it
to dry overnight.

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If there is still moisture
in the earmould the next
time you want to use the
hearing aid, use a small
blower or the like to blow
it dry. Never use alcohol
or other cleaning solu-
tions to clean your ear-
mould.
If your earmould tubing becomes slack, stiff, yel-
low or cracked, replace the tubing. For further sup-
plies of tubing consult your hearing care profes-
sional.
Caring for your hearing aid
With proper care, your hearing aid will give you
years of reliable service. Here are some things you
can do to prolong the life of your hearing aid:
Switch your hearing aid off when it is not in
use. Should you not use it for several days, take
out the battery to avoid battery leakage.
Treat your hearing aid as the valuable object it
is: with care. When your hearing aid is not in
use, keep it in its case in a cool, dry location
where it cannot be reached by children or pets.
When not in use, do not expose your hearing
aid to extreme temperatures or high humidity.
In environments with high humidity, a Widex
drying kit may be used daily to reduce the
amount of moisture inside the hearing aid. See
the instructions enclosed with the Widex dry-
ing kit.
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Do not wear your hearing aid in the shower or
swimming, or when using a hair dryer, hair
spray, or other sprays.
Never try to open or repair the hearing aid
yourself.
Do not wear your hearing aid during x-ray, MR
scans, CT scans, short-wave diathermy, or sim-
ilar radiation treatments and never place your
hearing aid in a microwave oven. These are
some of the types of radiation that can damage
your hearing aid. Radiation from, for example,
room surveillance equipment, burglar alarms
and cellular telephones is weaker and will not
damage your hearing aid.
Widex hearing aids are not certified for use in
mines or other areas with explosive gases.
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Good advice
The use of hearing aids increases the risk of ac-
cumulation of earwax. Contact your physician/
ENT doctor if you suspect that a plug of earwax
has accumulated in your ear. Earwax may not
only reduce your own hearing but also the ef-
fect of the hearing aid considerably. It is a good
idea to ask your physician to clean your ears a
couple of times a year.
Please be sure to keep your hearing aid and its
accessories out of the reach of children, who
might place them in their mouths. Also keep
batteries out of children’s reach and discard
used batteries carefully. Do not change batter-
ies in front of children and do not let them see
where you keep your supply.
Never put a battery in your mouth for any rea-
son as you may risk swallowing it. In case of in-
gestion, contact your physician immediately.
The hearing aid is made of modern non-aller-
genic materials. Still, in rare cases skin irrita-
tion can occur. If you notice skin irritation in or
around your ear or ear canal, contact your hear-
ing care professional.
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Please be aware that the use of any type of hear-
ing aid/earmould may involve a slightly in-
creased risk of infection in the ear canal. An in-
fection can arise as a result of inadequate ven-
tilation of the ear. Therefore, we recommend
that you take out your hearing aid/earmould at
night to allow the ear canal to be ventilated.
Make sure that you clean and inspect your
hearing aid/earmould as required. If an infec-
tion occurs, you should disinfect your hearing
aid/earmould and seek medical advice. Contact
your hearing care professional for further ad-
vice on methods of disinfection. Do not under
any circumstances use alcohol, chlorine or sim-
ilar substances to clean your hearing aid/ear-
mould.
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Accessories
Audio input
Your Inteo hearing aid can be furnished with an au-
dio shoe. This allows direct connection to different
kinds of accessories (FM and CROS/Bi-CROS sys-
tems), as well as external audio equipment (radio,
TV, etc.). In this way the sound from, for example,
a radio or a speaker provided with an FM micro-
phone can be sent directly into your hearing aid.

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With an audio shoe connected to the hearing aid,
one or more of your standard listening programs
are replaced by dedicated audio programs.
In the form below, your hearing care professional
can make a note of the audio programs you have ac-
cess to and where they are located. When you at-
tach the audio shoe, the hearing aid automatically
switches to an audio program (see page 35). If you
then wish to switch to one of the other programs,
you must use the program button on the hearing
aid. As soon as you remove the audio shoe, the usu-
al program order is re-established (see pages 22-
23).
Program Program order with audio shoe
1.
2.
3.
4.
5.

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Important: If your hearing aid is connected to
equipment which is connected to the electrical
mains, this equipment must meet the safety re-
quirements stated in the international standard
IEC 60065.
Do not connect the hearing aid to sockets that are
labelled with one or more of the following sym-
bols:
For more information on the use of audio input
consult your hearing care professional.
FM systems
An FM system is an assistive listening device that
can be used as an accessory for Inteo. The FM sys-
tem makes it easier to understand speech in diffi-
cult listening situations. The FM system from Wi-
dex is called SCOLA.
The FM system consists of a small radio transmit-
ter with a microphone placed near the speaker and
a small radio receiver clicked onto Inteo via an FM
shoe. The operating range is approx. 15 metres de-
pending on the surroundings. As the SCOLA sys-
tem is wireless, both the listener and the speaker
have full freedom of movement within the speci-
fied range.
For help to determine whether you could benefit
from an FM system, please consult your hearing
care professional.

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Remote control
- an alternative way of operating your hearing
aid
A remote control is an accessory for your hearing
aid. You can easily operate your hearing aid with-
out a remote control, but it gives you a number of
additional options. For help to determine whether
you could benefit from a remote control, please
consult your hearing care professional.
In case of malfunction
The following pages include some quick advice to
follow if you experience problems. Before contact-
ing your hearing care professional, please follow
the advice below:
If the hearing aid is dead, it could be because:
The instrument is not turned on. Make sure the
battery drawer, which functions as the on/off
switch, is pushed all the way upwards and that
the word “OFF” is not visible on the switch.
The battery is dead or does not work. Insert a new
battery. Make sure the battery is placed cor-
rectly and that the battery drawer is closed cor-
rectly.
The sound outlet of the earmould is blocked. Block-
age of the sound outlet of an earmould is often
caused by earwax. Clean the blocked sound
outlet.
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