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Warranty
WARRANTY / RETURNED MATERIAL POLICY LIMITED PARTS WARRANTY Hearthstone QHHP, Inc.
warrants the components of its products for one(1) year from date of purchase from Hearthstone or an
authorized retailer. This warranty covers defects in material and workmanship. This warranty does not
cover normal maintenance, transportation or installation charges for replacement parts or any other
service calls or repairs. Products that are tampered with, damaged or defective due to malfunctioning
appliances are not covered under this warranty. This warranty does not cover the complete unit if it is
operative, except for the defective part.
WARRANTY CLAIM PROCEDURE Hearthstone QHHP, Inc. will issue credit or provide a free part to
replace one that becomes defective during the one(1) year warranty period. All receipts should include
the date code of the unit to ensure that the defective component corresponds with the complete unit. This
will help prevent possible credit refusal. Please direct any contractor who wants to make a warranty claim
to follow these instructions:
1) Contact your nearest Hearthstone Dealer or the Hearthstone QHHP, Inc. Technical Service
Department toll free at 800-508-3344 for troubleshooting assistance.
2) After the faulty component is determined, return it Hearthstone at 31 Stafford Ave., Morrisville, VT
05661. Credit or replacement will only be issued to a customer after the defective part has been returned
prepaid to Hearthstone.
3) RETURNED MATERIAL AUTHORIZATION # If you wish to return defective or unused merchandise, a
return authorization # from Hearthstone QHHP, Inc. is required. To avoid a higher restock charge, refusal
of credit or delays in credit, an RMA # is necessary. All returns should have the RMA # clearly marked on
the outside of the package or delivery will be refused.
CREDIT OR REPLACEMENT REFUSAL - It is the installer’s or owner’s responsibility to call our toll free
customer service number for assistance. Hearthstone QHHP, Inc. will not replace or issue credit for a
complete unit that is repairable at the job site. Easily replaceable components include: thermal disc.
Complete units that test ok may be returned to the sender. Hearthstone QHHP, Inc. will not issue credit
for materials that have been damaged or tampered with. This damage may occur during installation, your
handling, shipment to you or upon return to us. All units should be inspected upon receipt for visible
damage on the outside of the carton. If it is determined that the units have been damaged during
shipment, the damage claim should promptly be taken up with the freight carrier. All returned materials
should be properly packaged and marked with an RMA # on the carton exterior for return to Hearthstone
QHHP, Inc. Materials that are refused credit or replacement will be held for 30 days from date of the
returned materials analysis report. If no response is received during that period, the materials will be
scrapped. HEARTHSTONE QHHP, INC. ONE YEAR LIMITED WARRANTY –Hearthstone QHHP, Inc.
warrants to the original purchaser of this product that the product will be free from defects due to faulty
material or workmanship for a period of one(1) year from the date of original purchase or delivery to the
original purchaser, whichever is earlier. Remedies under this warranty are limited to repairing or
replacing, at our option, any product which shall, within the above stated warranty period, be returned to
Hearthstone QHHP, Inc. at the address listed below, postage prepaid. THERE ARE NO WARRANTIES
WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, AND HEARTHSTONE QHHP, INC.
EXPRESSLY DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE
USE OF THIS PRODUCT. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND NO
AGENT IS AUTHORIZED TO ASSUME FOR US ANY LIABILITY ADDITIONAL TO THOSE SET FORTH IN THIS
LIMITED WARRANTY. IMPLIED WARRANTIES ARE LIMITED TO THE STATED DURATION OF THIS LIMITED
WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so that limitation
may not apply to you. In addition, some states do not allow the exclusion or limitation of incidental or
consequential damages, so that above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights and you may also have other rights which may vary from State to State. Send all
inquiries regarding warranty work to:
Hearthstone QHHP, Inc. - 317 Stafford Ave, Morrisville, VT 05661
800-508-6344