HearthStone Santa Fe Troubleshooting guide

Owner’s Manual & Installation Guide
for the Santa Fe (8760) GAS-
FIRED DIRECT VENT HEATER From:
READ THIS OWNER’S
MANUAL
Operate and maintain this gas heater
according to this instruction manual.
Read This Manual In Its Entirety.
WARNING: If the information in these instructions
is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of
life.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch electrical switches; do not use
the phone in your building.
• Immediately call your gas supplier from a
neighbors phone. Follow your gas suppliers
instructions.
• If you cannot reach your gas supplier, call the fire
department.
A qualified installer, service agency or gas supplier
must perform installation and service.
AVERTISSEMENT: Assurez-vous de bien suivre les
instructions donné dans cette notice pour réduire au
minimum le risque d’incendie ou pour éviter tout
dommage matéeriel, toute blessure ou la mort.
Ne pas entresposer ni utiliser d’essence ni d’autre
vaperurs ou liquides inflammables dans le voisinage
de cet apprareil ou de tout autre appareil.
QUE FAIRE SI VOUS SENTEZ UNE ODEUR
DE GAZ:
• Ne pas tenter d’allumer d’appareil.
• Ne touchez à aucun interrupteur. Ne pas vous
servir des téléphones se trouvant dans le
batiment où vous vous trouvez.
• Appelez immédiatement votre fournisseur de
gaz depuis un voisin. Suivez les instructions
du fournisseur.
• Si vous ne pouvez rejoindre le fournisseur de
gaz, appelez le service dos incendies.
L’installation et service doit être exécuté par un
qualifié installer, agence de service ou le
fournisseur de gaz.
6400-40437 05-01-02
Model # 8760
317 Stafford Avenue,
Morrisville, Vermont 05661
E-Mail: [e-mail]

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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INFORMATION SHEET
Record, on this page, all relevant information concerning the purchase, installation, and maintenance of your
SANTA FE Gas-Fired Direct Vent heater. This information will facilitate servicing, purchase of replacement
parts, and warranty claims (if necessary). Keep your original receipt in a safe place as proof of purchase.
Serial Number:
Fuel type (check one) Natural Gas Liquid Propane
Sold by:
Phone: Date of Purchase:
Installed by:
Phone: Date of Installation:
Gas Supplier:
Phone:
Read this Owner’s Manual before installing or operating the SANTA FE heater. Retain this manual for future
reference.
SERVICE RECORD
Date Who Performed Work Work Performed Notes:
WHAT WHEN WHAT WHEN
Firebox Cleaning............. annually Door Gasket....................Replacement as needed
Glass Cleaning................ as needed

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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WELCOME
Congratulations on your purchase of a Santa Fe
Gas-Fired Direct Vent heater. The Santa Fe, by
HearthStone Stoves, incorporates the latest in
balanced vent gas technology, which will
provide you with clean, efficient heat for years
to come. Combustion air comes directly from
the outside of your home to the sealed firebox
system, eliminating the potential for annoying
drafts or other problems associated with home
depressurization. The combination of natural
stones with cast iron give the Santa Fe a pleasing
look, which can be maintained with minimum
care.
The Santa Fe will provide you with years of
practical and convenient service. However, as
with any gas appliance, the unit must be
properly and safely installed and maintained by
qualified service personnel to ensure safe and
trouble-free operation.
READ THIS OWNER’S MANUAL
Operate and maintain this gas heater according
to the instructions in this manual. Read this
manual in its entirety. This manual has two
sections, the first section is for the OPERATOR,
and the second section is for the QUALIFIED
SERVICE PERSONNEL only.
HEATER MUST BE INSTALLED AND
MAINTAINED BY QUALIFIED SERVICE
PERSONNEL
Verify the gas connections and venting systems
with requirements of local, regional or national
installation codes. Qualified service personnel
must inspect the gas heater before use and at
least annually.
MUST BE VENTED TO THE OUTSIDE
Never vent the gas heater to other rooms or
buildings. This gas appliance must not be
connected to a chimney flue serving a separate
solid-fuel burning appliance.
MANUFACTURED BY:
HearthStone Quality Home Heating Products ,Inc.
317 Stafford Avenue
Morrisville, Vermont 05661 USA
TABLE OF CONTENTS
WELCOME .................................................. 1
OWNER’S INFORMATION............................ 2
LIGHTING INSTRUCTIONS......................... 3
DAILY OPERATIONS................................. 3
INSTALLER’S INFORMATION ...................... 4
UNPACKING AND INSPECTION .................. 4
STOVE DIMENSIONS & CLEARANCES TO
COMBUSTIBLES........................................ 5
VENTING INFORMATION ............................ 7
GAS CONNECTIONS .................................. 14
LOG PLACEMENT ................................... 15
INSTALLATION OF THE LOG SET............. 16
REMOVAL OF THE LOG SET.................... 17
LIGHTING THE UNIT FOR THE FIRST
TIME.......................................................... 17
INITIAL ADJUSTMENTS........................... 18
GAS CONVERSIONS................................... 18
ROUTINE MAINTENANCE AND CARE ....... 19
PARTS LISTS ............................................. 21
WARNING
Installation and repair should be done
b
y a
qualified service technician. The appliance
should be inspected before use and at least
annually by a qualified service technician.
More frequent cleaning may be required due
to excessive lint from carpeting, bedding
material, etc. It is imperative that control
compartments, burners, and circulating ai
r
p
assages of the appliance are kept clean an
d
free of obstructions. (S’assurer que le
brûleur et le compartiment des commandes
s
ont propres. Voir les instructions
d’installation et d’utilisation qu
i
accompagnent l’appareil.)

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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SERVICE CAUTION
Any shield, door, or other component removed for
servicing must be replaced prior to operating. Any
components of the stove removed for servicing
must be replaced prior to operating. If you believe
your Santa Fe is not performing properly,
immediately discontinue operation until the unit
has been inspected and approved by qualified
service personnel. Prior to servicing the unit, turn
the valve control knob clockwise to “OFF”. The
unit should be cool prior to servicing and cleaning.
Any safety screen, guard, or component
removed during servicing should be replaced
prior to operation. Do not use any components
on the other than those approved by HearthStone
Quality Home Heating Products, Inc., otherwise
all warranties are void. Do not substitute
components.
FIRE HAZARD
Do not store or use gasoline or other flammable
vapors or liquids in the vicinity of this appliance.
The Santa Fe should be located out of traffic and
away from furniture, draperies, clothing, and
flammable material.
SHOCK HAZARD (IF EQUIPPED WITH
ACCESSORY FAN) This appliance is equipped
with a three-prong (grounding) plug for
protection against shock hazard and should be
plugged directly into a properly grounded three-
prong receptacle. Do not cut or remove the
grounding prong from the plug.
HOT SURFACES
Certain exposed surfaces of the Santa Fe will
reach high temperatures during normal operation.
Clearances to combustibles must be maintained, as
specified in the “Clearances To Combustibles”
section of this manual. Due to high temperatures
the appliance should be located out of traffic
and away from furniture, draperies, clothing
and flammable materials. Children and adults
should be alerted to the hazards of high surface
temperatures and should stay away to avoid
burns to skin or clothing ignition. Young
children should be carefully supervised when in
the same room as the appliance. Clothing or
other flammable material should not be placed
on or near the appliance. (Surveille les
enfants. Garder les vêtements, les meubles,
l’essence ou autres liquides à vapeur
inflammables lin de l’appareil.) Clean the area
around, under, and behind the unit on a regular
basis to prevent the accumulation of dust and
lint.
WARNING: DO NOT OPERATE THE
APPLIANCE WITH THE FRONT GLASS
REMOVED, CRACKED OR BROKEN.
REPLACEMENT OF GLASS SHOULD BE
DONE BY A LICENSED OR QUALIFIED
SERVICE PERSON. ONLY OPEN FRONT
FOR ROUTINE SERVICE. DO NOT SLAM
OR STRIKE GLASS.
OWNER’S INFORMATION
The installation must conform with local
codes or, in the absences of local codes, the
current National Fuel Gas Code, ANSI
Z223.1 (NFPA 54) or CAN/CGA B149
Installation Code. (Installer l’appareil selon
les codes ou règlements locaux, ou, en
l’absence de tels règlements, selon les
Codes d’installation CAN/CGA-B149.)Do
not use this appliance if any part has been
under water. Immediately call a qualified
service technician to inspect the heater
and to replace any part of the control
system and gas control which has been
under water. (NE PAS SE SERVIR DE CET
APPAREIL S’IL A ÉTÉ PLONGÉ DANS L’EAU,
COMPLÈTEMENT OU EN PARTIE. APPELER
UN TECHNICIEN QUALIFIÉ POUR INSPECTOR
L’APPAREIL ET REMPLACER TOUTE PARTIE
DU SYSTÈME DE CONTRÔLE ET TOUTE
COMMANDE QUI ONT ÉTÉ PLONGÉS DANS
L’LAU.)
Certified for use by:
Board of State Examiners of Plumbers and Gasfitters
100 Cambridge Street, Room 1511
Boston, Massachusetts
02202

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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LIGHTING INSTRUCTIONS
1. Set the on/off/T-stat switch or thermostat to
the off position.
2. Unplug the fan accessory, if so equipped.
3. Push in and turn gas control knob clockwise
to “OFF”. (If not previously lit, the knob
should be in this position.)
4. Wait (5) five minutes to clear out any gas.
If you then smell gas, STOP! Smell all
around the appliance area for gas. Be sure
to smell next to the floor because some
gases are heavier than air and will settle on
the floor. If you smell gas immediately
follow the What To Do If You Smell Gas!
warning on the cover of this Manual. If you
do not smell gas, go to the next step.
5. Turn gas control knob counterclockwise to
“PILOT”.
6. Push in control knob all the way and hold in.
Immediately light the pilot with the gas
lighter (push in and “click” the piezoelectric
spark ignitor button several times until lit).
Continue to hold the control knob in for
about 20 seconds after the pilot is lit.
Release the knob and it will pop back out.
Pilot should remain lit. If the pilot goes out,
repeat the operation.
* If knob does not pop out when released, stop
and immediately call a qualified service
technician or gas supplier.
* If the pilot will not stay lit after several tries,
turn the gas control knob “OFF” and call a
qualified service technician or gas supplier.
7. Turn gas control knob counterclockwise to
“ON”.
8. Select “ON” or “T-STAT” position on the
on/off/t-stat switch.
9. Shut the gas control valve access door.
10. Plug in the fan accessory, if so equipped.
11. Set thermostat to “ON” and set the desired
temperature setting.
Normally, if the “T-STAT” position was
selected, the main burner is cycled on and off by
the Thermostat or the “on”, “off” switch located
on the bottom of the Thermostat body.
TO TURN OFF GAS TO APPLIANCE
1. Turn the gas control knob clockwise to
“OFF” position. If shutting the unit off for
the non-heating season, this will improve
the overall efficiency of the unit as the
heat from the pilot is wasted in the
summer. When putting the unit back into
service follow the lighting instructions
described on this page.
VARIABLE OUTPUT CONTROL
The gas control valve is equipped with a
variable output control. This control varies
the rate of heat produced by the unit by
varying the gas pressure to the main burner
tube.
DAILY OPERATIONS
The homeowner easily operates the Santa Fe
gas-fired heater. The unit comes standard
with a thermostat, while a remote or wall
switch may be purchased from your Retailer.
Once the thermostat is installed and adjusted,
the desired room temperature will be
maintained. By adjusting the variable output
control located on the gas control valve, the
rate of heat output can be varied to meet the
heating requirements of the season. Choosing
a low flame setting will result in longer burn
cycles at a reduced output, while choosing a
high flame setting will result in a shorter,
hotter burn cycle. Through trial and error, the
homeowner can select the optimum flame size
for their setting and application. Also available
is a variable speed blower. (Kit# 97-57600)

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INSTALLER’S
INFORMATION
Codes
Adhere to all local codes or, in their absence, the
latest edition of THE NATIONAL FUEL GAS
CODE ANSI Z223.1 (NFPA 54) or CAN/CGA
B149 Installation Code, which can be obtained
from:
AMERICAN NATIONAL STANDARDS
INSTITUTE, INC.
1430 BROADWAY
NEW YORK, NY 10018
OR
NATIONAL FIRE PROTECTION
ASSOCIATION, INC.
BATTERY MARCH PARK
QUINCY, MA 02269
The appliance when installed, must be
electrically connected and grounded in
accordance with local codes or, in the absence of
local codes, with the current NFPA 70-National
Electrical Code or CSA C22.1-Canadian Electric
Code.
A manufactured home (mobile) OEM
installation must conform with the Manufactured
Home Construction and Safety Standard, Title
24 CFR, Part 3280 (U.S.) or Standard for
Manufactured Home Installation, ANSI/NCBCS
A225.1 or Standard for Gas Equipped
Recreational Vehicles and mobile Housing, CSA
Z240.4.CAN/SCA Z240 MH (Canada).
(Installer l’appareil selon les codes ou
règlements locaux, ou, en l’absence de tels
règlements, selon les Codes d’installation
CAN/CGA-B149.)
CERAMIC FIBER LOG SAFETY INFORMATION
If the decorative ceramic logs and ember screen
supplied with the Santa Fe are damaged they
must be replaced. Replacement parts must be
supplied by the manufacturer. Do not replace
ceramic logs or the ember screen with any
materials not approved by HearthStone
Quality Home Heating Products Inc.
UNPACKING AND INSPECTION
Unpack and Inspect for Damage
The Santa Fe is packaged by the manufacturer
to withstand shipment without damage.
However, damage can occur during transit so
take care to inspect for damage when
unpacking and installing the unit. If any
damage or missing parts are detected,
immediately contact your dealer. Do not
install or put into service a damaged or
incomplete heater.
The unit should appear to be square and level.
The sheet metal parts should be smooth and
free of bends or dents. The enameled cast iron
should be free of chips or cracks. If visible or
concealed damage is found, contact your
dealer.
The decorative ceramic fiber logs supplied
with the Santa Fe are located in the firebox.
Always use great care when handling the
decorative ceramic logs, as they are fragile
and subject to damage and breakage. To open
the firebox: remove the front door screw with
supplied Allen wrench, and swing the door
open. Remove the lag bolts, which fasten the
unit to the pallet. Take care not to chip the
enameled legs. Lift the stove off the pallet
and set it into place.
Packing List
1-Santa Fe Gas-fired Heater containing:
4-Decorative Ceramic Fiber Logs
1-Ember Screen
1-4 oz. Bag of Charcoal Embers
1-Owner’s Manual and Warranty
1-Accessory box containing:
1- 1/8” Allen key for front door
1-Ash Lip
1-Top Grille
1-Thermostat with Thermostat Wire
2-Extension control Knobs
1-LP Conversion kit

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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WARNING
Do not operate the stove with glass front
removed, cracked or broken.
ITEMS REQUIRED FOR INSTALLATION
* External regulator (for propane/L.P.G. only)
* Piping which complies with local codes
* Pipe sealant approved for use with
propane/L.P.G. (resistant to sulfur compounds)
* Manual shutoff valve
* Sediment trap
* Tee joint
* Pipe wrench
* Phillips head screwdriver
* Other parts as required by local code
*Safety Glasses
*Gloves
AIR SUPPLY
The Santa Fe D-vent does not normally require
additional installer provided ventilation
STOVE DIMENSIONS & CLEARANCES TO
COMBUSTIBLES
Always maintain clearances around the air
openings around the stove. This allows for
adequate ventilation. (as shown in Figures 3, &
4.)
HEARTH REQUIREMENT/FLOOR PROTECTION
The Santa Fe may be placed on a non-
combustible surface or wood floor. For
placement of the Santa Fe on carpeting, vinyl
tile or other combustible materials, the appliance
shall be installed on a metal or wood panel
extending the full width and depth of the
appliance. Installations must meet local codes.
SANTA FE DIMENSIONS
3 1/8"
23 3/4"
21 3/4"
25 "
21"
22"
Figure 1
26 3/4"
HearthStone
25"
Figure 2

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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CLEARANCE TO COMBUSTIBLES
4" MIN.
2" MIN.
1" MIN.
Figure 3
2" MIN.
17" max.
14" MIN.
Figure 4 TOP clearances (not to scale)
SPECIFICATIONS:
LISTED: DIRECT VENT GAS HEATER
Model: Santa Fe DV
Testing Agency: Intertek
Testing Services NA Inc.
(ITS)
Tested to: ANSI Z21.88-
1998•CSA 2.33-M98
CAN/CGA 2.17
NG LP
Input rating(Btu/hr) 0-2000ft 36,000 36,000
Maximum output(Btu/hr) 0-2000ft 27,000 25,900
Minimum input rating(Btu/hr) 22,000 21,200
Orifice size DMS 0-2000ft 31 49
Man. pressure- HI setting (in.w.c./kPa) 3.5/0.85 10.0/2.5
Man. pressure- LO setting (in.w.c./kPa) 1.2/0.3 3.3/0.8
Minimum inlet pressure (in.w.c./kPa.) 5.0/1.25 11.0/2.75

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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VENTING INFORMATION
There are many configurations of vent installations for your stove. Please review the
Following pages for the venting installation that works best for you.
Note: Vent terminals shall not be recessed into walls or siding
VENT CONNECTION
1. The Santa Fe Direct Vent is approved for
installation only with the vent connecting
components listed on this page and Simpson
Dura-Vent Direct Vent GS, AmeriVent Direct,
or Secure Vent systems. Use the following
instructions along with the pipe manufacturer’s
instructions to complete the installation.
2. Attach the inner starter collar and gasket to
the unit with the eight # 8 x ½" Phillips Head
sheet metal screws.
3. Place the outer starter collar and gasket onto
the back of the stove. Secure the outer adapter
with the eight # 8 x ½" Phillips Head sheet
metal screws that are provided. Install the rest of
the vent system according to the manufacturer’s
instructions.
1. Gasket 4”
2. Inner starter
3. Gasket
4. Outer Starter
Figure 6

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Possible Vent TERMINATION locations.

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Note: The Standard Horizontal Vent Kit does
not require a restrictor.
The vent/air intake termination clearances above
the high side of an angled roof as follows:
Roof Pitch Feet Meters
Flat to 6/12 1 0.3
7/12 to 9/12 2 0.6
10/12 to 12/12 4 1.2
13/12 to 16/12 6 1.8
17/12 to 21/12 8 2.4
APPROVED VENTING SYSTEM
COMPONENTS
Component Description
900 Elbow
450 Elbow
6" Straight
9" Straight
12" Straight
24" Straight
36" Straight
48" Straight
11"-14 5/8" Adjustable Pipe Length
Horizontal Vent Cap
Vertical Vent Cap
Snorkel 36”
Vinyl Siding Standoff 4 x 65/8”
Round Ceiling Support Wall
Thimble Covers
Wall thimble
If the vent air intake system, for any reason,
is disassembled, it must be reinstalled per the
instructions provided for in the initial
installation.
VENT CONFIGURATION OPTIONS
I. STANDARD HORIZONTAL INSTALLATION
Kit #93-65000) NOTE:
Install the 45Εelbow over the outer collar.
Place the elbow so that the twist lock end is
pointing up.
Install the 2’ pipe section into the elbow by fully
inserting it turning approximately ¼ turn
clockwise until the two sections are fully locked.
Install the 90Εelbow in similar fashion.
NOTE: BE SURE THERE IS NO WIRING OR
PLUMBING IN THE CHOSEN WALL LOCATION.
Move the stove and pipe assembly back until the
90Εelbow is flush to the wall. The 2’vertical
pipe should be parallel to the wall. Draw a
circle around the pipe. Use the center of this
circle as the center point of the 10” x 10” square
wall pass through. Cut and frame the wall for
the vent pipe. Install the horizontal vent
termination on the outside of the wall. Make
sure both of the retaining straps extend through
the interior wall. Before attaching the vent
termination to the outside of the house, run a
bead of non-hardening mastic around the outside
edges, between the vent termination and the
wall. The arrow on the end cap should point up.
Secure the cap to the wall with the appropriate
screws.
Put the adjustable (11”-14”) pipe into the
horizontal vent cap, (the vent pipe must extend
into the horizontal vent cap a minimum of 1 ¼”).
Move the stove and vent pipe into position,
insert the adjustable (11”-14”) pipe into the 90Ε
elbow, twist lock it. Secure the straps from the
horizontal vent termination to the interior pipe
with two sheet metal screws, keeping screws as
close to the wall thimble as possible. Bend or
cut the excess strapping so the thimble cover
will fit properly. Screw the thimble cover to the
wall.
*The adjustment range of the wall thickness for
this configuration is 3”min- 9”max.
Figure 7

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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RESTRICTOR
To adjust your restrictor for maximum flame
appearance, loosen the Phillips head screw
and spin the locator, found on the rear left
side of the stove. (Refer to figure 8)
Figure 8
II. FIREPLACE VENTING INSTALLATIONS
-40' maximum system height (without offsets)
-14' maximum offset (refer to Figures 7-8)
-Maximum rise to run = 1 to 5 (refer to Figures7-8)
-The termination must fall within the area outlined in Figure 8 and the Chart in Figure 9.

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Figure 9
III. Vertical Termination Venting Configurations
-40' maximum system height (without offsets)
The Authority Having Jurisdiction must be consulted prior to
proceeding with these installation methods.

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Figure 11
IV. Horizontal Termination Venting
Configurations
-A minimum of 24" rise is required (with or w/o
offsets)
-40' maximum system height (without offsets)
-Maximum rise to run = 1 to 5 (refer to Figures
7 & 8)
-The termination must fall within the area
outlined by the shaded area shown in Figure 8.
-Use a vinyl siding Stand off when installing
against vinyl siding.
-Horizontal sections require a 1/4" rise every 12"
of horizontal run.
-For each 900 elbow after the second, remove 5'
from horizontal run.
-Use with snorkel termination 45" maximum
horizontal run.
APPROVED DV VENTING CONFIGURATION FOR
HORIZONTAL TERMINATION

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Figure 32
Conditionally approved for purchased mobile home
installation. This appliance may be installed in an
aftermarket permanently located, manufactured
(mobile) home, where prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases, unless a certified
kit is used, available through your local HearthStone
dealer.
Cet appareil peut être installé dans un maison
préfabriquée (mobile) déjà installée à demeure si
les règlements locaux le permettent.
Cet appareil doit être utilisé uniquement avec les
types de gas indiqués sur la plaque signalétique.
Ne pas l’utiliser avec d’autres gas sauf si un
kitde conversion certifié est installé

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Figure 13
GAS CONNECTIONS
The gas supply line connection is made to the
Santa Fe’s gas control valve under the unit on
the left side using a 3/8" NPT fitting. It should
be sized to provide a sufficient gas supply to
meet the maximum demand of the unit without
undue loss of pressure.
Once connected to the gas supply the gas inlet
pressure and manifold gas pressure must be
tested. The supply line must include a manual
shut-off valve and union so that the unit can be
disconnected for servicing. The gas control
valve has built in pressure taps for test gauge
connections (#’s 6 & 7 in Figure 13). The
supply line pressure must be tested to ensure it
meets the minimum pressure for the type of fuel
in use (NG or LP).
GAS PRESSURE ADJUSTMENT
A qualified technician must connect the heater to
the gas supply and leak test the unit before it is
approved for use. Consult all local codes. The
appliance and its main gas valve must be
disconnected from the gas supply piping system
during any pressure testing of that system at test
pressures in excess of ½ psig (3.5kPa). The
appliance must be isolated from the gas supply
piping system by closing its individual manual
shutoff valve during any pressure testing of the
gas supply piping system at test pressures equal
to or less than ½ psig (3.5kPa).
Pressure Measurements: To measure the
pressure of gas directly upstream of the
supply connection, connect a manometer to
the gas inlet tap(6) and manifold pressure
tap (7) in Figure 13

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REPLACING THE GLASS
To replace the front glass, shut the pilot light off.
Remove the front screw, using the 1/8” hex
wrench provided. Open the door. Take care and
pull the door up and remove it from its hinges.
Remove the eight Phillips head screws in the
frame and pull the frame and glass off the door.
If the glass is broken, pull the broken fragments
of glass away from the door using heavy-duty
gloves, as the pieces will be very sharp.
Carefully replace the glass gasket as necessary,
and replace the door.
WARNING
Do not use substitute materials. Use only parts
that have been supplied through HearthStone, or
a HearthStone dealer.
CAUTION
Do not clean the glass while the unit is hot.
Allow approximately one hour before attempting
cleaning.
LOG PLACEMENT
Only the decorative ceramic fiber log set
supplied with the unit should be placed in the
firebox. Do not place any other ceramic logs,
wood logs, or other materials in the firebox. If
the log set is damaged or broken contact your
dealer for replacement. The decorative ceramic
fiber log set will last a long time, however, they
will break if subjected to rough or improper
handling.
Exact positioning of the log set is required in
order to obtain a pleasing flame pattern and
efficient combustion. Incorrect log placement
may cause carbon build-up; excess thermal
stress on the log set and stove parts, reduced
efficiency, and high levels of carbon monoxide.
If the log set does not set into the firebox exactly
as outlined, contact your dealer for assistance.
3"MIN.
Cap
Nipple
ToEquipment
Inlet Tee Fitti ng
Gas Supply
Inlet
Sediment Trap

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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INSTALLATION OF THE LOG SET
(Refer to figures 14 & 15)
1) Using a 1/8” hex wrench, remove the screw in
unit’s doorknob. Once the front is open, remove
the packaging material around the log set. Be
careful not to damage the log set when
unpacking.
2) Gently place the Rear Log (1) in the firebox
against the center of the back wall.
3) Gently place the Middle Log (2) in the
firebox against the front of the Rear Log. The
Middle Log should sit in the center of the burner
tube. Leave a 3/16” gap between the front face
of the log, and the burner tube. The rear tabs on
the Middle Log, should touch the front of the
Rear Log, and the log should be centered side to
side.
4) Place the Ember Screen (3) on the front
burner tube with the long side of the Screen on
the burner, This will allow the screen to hold the
majority of the embers which will be installed
shortly.
5) Gently place the Front Log (4) in the firebox
in front of the burner tube in the Center. Pull the
Front Log as far forward as possible.
6) Spread randomly across the Ember Screen,
the Charcoal Embers, giving preference to the
rear of the front log Leaving small gaps will
create flames in that spot.
7) Gently place the Top Log (6) in the firebox
on the top of the Middle Log. The Middle Log
has two posts, which slide into the two holes on
the underside of the Top Log. The “leg” on the
Top Log points towards the rear of the firebox.
8)With a 1/8" hex head wrench, use the bolt to
fasten the door to the firebox. Make sure the
door is properly secured to the firebox before
turning the unit on. Be careful not to chip the
enamel when fastening the door.
Figure 14

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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Figure 15
REMOVAL OF THE LOG SET
Remove the front screw using a 1/8” hex wrench
and swing door open.
The log set is four pieces along with the charcoal
embers as shown in Figures 14 & 15. First,
remove the Top Log (6) by pulling it up off the
Middle Log (2) and out of the firebox. Next
remove the charcoal embers. Then lift upwards
and pull the Front Log (4) out of the Firebox.
Next remove the Embers Screen (3) from the
burner tube. Grip the Middle Log (2) and lift
upward, off the burner tube holder, and out of
the firebox. The Rear Log (1) can then be
removed from the firebox. Place the logs and
charcoal embers in a safe area where they will
not be damaged.
CAUTION
Fragile! Handle log set and charcoal embers
with care.
LIGHTING THE UNIT FOR
THE FIRST TIME
SMOKE AND FUMES WARNING
When lit for the first time, the Santa Fe will emit
some smoke and fumes. This is normal “off-
gassing” of the paints and oils used in the
manufacturing and assembly of the unit. Open
windows to vent the room if necessary. The off
gassing and fumes will subside after the first 10
to 20 minutes of operation.
Once the Santa Fe has been set in place and
connected as described previously, the unit is
ready to be lit for the first time. The
manufacturer tests each Santa Fe prior to
shipment, so ignition should take place without
failure.
Caution
Log set and charcoal embers retain heat and
can be very hot, if previously lit ! Allow 1 hour
after pilot light is turned off before handling.
PILOT LIGHT
The Santa Fe has a piezoelectric spark igniter
(the push button located next to the gas control
valve behind the valve access door, which
ignites the pilot light by means of a spark at the
pilot light assembly. Do not attempt to light the
unit with a match or by any means than the
piezoelectric spark.
PILOT ADJUSTMENT
The pilot light is preset by the manufacturer and
should not need adjustment. The pilot light
flame should be large enough to engulf the
thermopile and thermocouple located next to the
pilot, but not so large as to create excessive
noise or consume excessive gas. (refer to figure
16) However, it can be adjusted by means of the
pilot light adjustment screw located on the gas
control valve. Open the valve door to access the
pilot adjustment screw. Note that the pilot flame
must engulf the thermopile so that the
thermopile can generate sufficient milli-voltage
(325 to 500-mv) to power the millivolt gas
control valve
Before lighting, smell all around the appliance
area for gas. Be sure to smell next to the floor
because some gases are heavier than air and will
settle on the floor. If you smell gas, check for
leaks. Use only your hand to turn the gas
control knob. Never use tools.

HearthStone Quality Home Heating Products Inc SANTA FE Gas-Fired Direct Vent heater
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WARNING
The control has an interlock device. If the stove
has been lit, it will not relight immediately.
After shutting off all gas flow, the pilot burner
cannot be relit until the thermocouple has
cooled, allowing the electromagnet to be
released (Approx. 60 sec.). The gas control knob
is designed to be operated by hand. Do not use
any tools during this operation.
Figure 16
INITIAL ADJUSTMENTS
AIR SHUTTER
The air shutter is preset by the manufacturer for
optimum operation and should not need
adjustment. There is an adjustable air shutter
located on the U-burner tube on the right rear of
the unit under the air deflector. The air shutter is
used to regulate the air-to-gas combustion
mixture, which in turn adjusts the size and color
of the flames. (refer to figure 17 to see a typical
flame pattern) However, it may need adjustment
once the unit has been installed to compensate
for variations in supply line pressure, altitude,
and other variables.
AIR SHUTTER ADJUSTMENTS
The air shutter is adjustable while the stove is
burning by loosening the adjusting nut located
under the rear right hand corner of the stove.
This nut is hot and should not be touched. Use
only metal tools for this adjustment.
Moving the nut toward the front of the stove
increases the air and moving the nut toward the
back of the stove decreases the air. Tighten the
nut after making adjustment. The air shutter is
factory set and only a qualified gas technician
should make adjustments.
Figure 17
Gas Conversions
All Santa Fe stoves have been built for use with
Natural Gas. These units however, can be easily
converted for use with LP, and visa versa. The
instructions provided with the conversion kit
must be followed. Only a Qualified Gas
Technician should do the conversion.
For checking and properly adjusting the
manifold pressure, refer to the Gas Connection
section on page 16 of this manual. Leak test
before and after lighting the stove.
Fill out the label provided on back of the stove.
The input rate of the heater can be verified by
checking the manifold pressure. If the manifold
pressure is correct, then the input rate is also
correct. Be sure to check the manifold pressure
and properly adjust the pilot and main burner
flames.