Heartway Medical Products EV Rider Vita XPress S12E User manual

S12E
User Manual

Electrically powered scooter Class A (EN 12184)
Heartway Medical Products. Co. Ltd. No 18th Jingke Central 1st Road Nantun Dist. Taichung City 408, Taiwan ROC.
The users need to consult the instructions of the device for information on how to use it properly
Electrically powered scooter Class C (EN 12184)
Moving of adult disabled persons by self driving.
Maximum user weight: 350 lbs; Classified in Class C (EN12184) ; Maximum safe slope: 10°
The product is not intended for visually impairedpeople. The drivers need to mentallyand physically suitable to drive the scooters. The fingers need to work
functionally. The device can’t be used by children until age of 12.
The driving distance will be reduced if the power scooter is used frequently on slopes, rough ground or to climb curbs.
The scooter is not for use as a seat in motor vehicle.
All adjustments can be adjusted by either occupant or assistant.This vehicle is
suitable for land and/or air transport.
Please refer to our official website for general product informationat
www.evrider.com
This mobility (scooter) may come to a sudden stop at anytime during the operation
Don’t operate your power scooter without completely reading and understanding this user manual!
The overall length of this power scooter exceeds the limits specified Annex M of the technical specifications for interoperabilityrelatingto accessibility for
persons with reduced mobility
The stopping distance on slopes can be significantlygreater than on level ground
Do not operate the scooter with depleted batteries, since the occupant could be stranded.
The end user is NOT allowed to change the parameter.
The occupant can switch off the key to stop the scooter for any emergency stop
Please remove the battery package from the scooter unit before long term storage
Version of User Manual: V2-RS2020
WARNING

S12E should be turned off prior to entering or existing the seat. Make sure the scooter is fully un-folded before driving.
Please refer to our official website for general product information at www.evrider.com
Environmental conditions may affect the safety and performance of your power scooter. Water and extreme temperatures are the main
elements that can cause damage and affect performance.
A) Rain, Sleet and Snow
If exposed to water, your power scooter is susceptible to damage to electronic or mechanical components. Water can cause
electronic malfunction or promote premature corrosion of electrical components and frame.
B) Temperature
Some of the parts of the power scooter are susceptible to change in temperature. The controller can only operate in temperature that
range between -4 F and 113 F
At extreme low temperatures, the batteries may freeze, and your power scooter may not be able to operate. In extreme high
temperatures, it may operate at slower speeds due to a safety feature of the controller that prevents damage to the motors and other
electrical components.

SAFETY SYMBOL
The following symbols are used in the scooter to identify
warnings, mandatoryactions and prohibitedactions. It is very
important that you read and understand them completely.
Read and follow the information in
the instruction manual.
Caution. Observing notes and accompanying documents
Scooter
Class C
It is classified in category C according to EN 12184.
Outdoor use
For ambient conditions
Protection class II
Charger IPX0 "Protect from moisture" / Scooter IPX4
"Splashproof"
Does not meet the ISO 7176-19 standardand cannot be
used as a seat in a motor vehicle.
Labeling on the product.
Devices for decommissioning the drive
systemWarning: Switch on the drive system
again before leaving a user unattended.
Charge the batteries fully before
use.Remove the key from an
unattended scooter.
Year of manufacture see label on the product.
Heartway Medical Products Co., Ltd.
No.18, Jingke Central 1st Rd., Nantun Dist.
Taichung City 40852,Taiwan (R.O.C.)
Europäischer Bevollmächtigter / Authorized Representative
Emergo Europe Prinsessegracht 20 2514 AP The Hague
The NetherlandsTel: (31) (0) 70 345-8570
Fax: (31) (0) 70 346-7299
Inabilityto walk or severe walking disabilitydue to
• paralysis • Loss of limbs • extremity defect / deformity • joint
• joint damage (not on both arms) other diseases
A supply with a scooter (or also electric wheelchairs) is indicated when the use
of hand-driven wheelchairs is no longer possible due to the disability, but the
correct operation of an electric motor drive is still possible.
CONTRAINDICATIONS
INDICATIONS
The supply of scooters is unsuitablefor people:
• with severe balance problems • with reduced and insufficient eyesight
• with severe cognitive impairments
CONFORMITY
This mobility meets the requirementsof EN 12184: 2014 and the
requirements for class I medical devices in accordance with Class I of
Regulation MDR 2017/745 annex VIII.

SAFETY INSTRUCTION
Always use a seat belt
and keep your feet on
the scooter all the time.
Never operate the scooter
while you are under the
influence of alcohol.
Never use electronic radio
transmitters such as
walkie-talkies, or cellular phones.
Make sure that there are
no obstacles behind you
while reserving your scooter.
Do not make a sharp turn or
a sudden stop while riding
your scooter.
Do not rider your scooter
in traffic.
Do not attempt to climb curbs
greater than limitation show
on Technical Specification.
Do not leave your hands
and legs off the scooter
when driving.
Do not rider your scooter
during snow in order to avoid
accident on slippery road.
Do not allow unsupervised
children to play near this
equipment while the batteries
are charging.
General

1. Don’t operate scooter on public streets and roadways. Be aware that it may be difficult for traffic to see you when you are seated on the scooter. Obey
all local pedestrian traffic rules. Wait until your path is clear of traffic, and then proceed with extreme cautions.
2. To prevent injury to yourself or others, always ensure that the power is switched off when getting on or off the scooter.
3. Always check that the drive wheels are engaged (drive mode) before driving. Do not switch off the power when the scooter is still moving forward.
This will bring the chair to an extremely abrupt stop.
4. Do not use this product or any available optional equipment without first completely reading and understanding these instructions. If you are unable to
understand the warnings, cautions or instructions, contact a healthcare professional, the dealers or technical supports before attempting to use this
equipment, otherwise, injury or damage may occur.
5. There are certain situations, including some medical conditions, where the scooter user will need to practice operating the scooter in the presence of a
trained attendant. A trained attendant can be defined as a family member or care professional especially trained in assisting a scooter user in various
daily living activities. Consult with your physician if you are taking any medication that may affect your ability to operate your scooter safely.
6. Do not attempt to lift or move a power scooter by any of its removable parts including the armrests, seats or shrouds. Personal injury and damage to
the power chair may result.
7. Never try to use your scooter beyond its limitationsas described in this manual.
8. Please do not sit on your scooter while it is in a moving vehicle.
9. Keep your hands away from the wheels (tires) while driving scooters. Be aware that loose fitting clothing can become caught in the drive tires.
10. Consult your physician if you are taking prescribed medication or if you have any certain physical limitations. Some medications and limitations may
impair your ability to operate scooters in a safe manner.
11. Be aware when the drive mode is unlocked or locked.
12. Don’t remove anti-tipper if there is any-tipper equipped with the scooter.
13. Contact with tools can cause electrical shock and do not connect an extension cord to the AC/DC converter or the battery charger.
14. Do not attempt to lift or move your scooter by any of its removal parts, such as the armrests,seats, or shroud.
15. When climbing an incline, don’t drive at an angle up the face of the incline. Drive your scooter straight up the incline. This greatly reduces the
possibility of a tip or a fall.
16. Don’t climb a slope steeper than the scooter’s limitation.
17. Don’t attempt to have your scooter proceed backward down any step, curb or other obstacle. This may cause the scooter to fall or tip.
18. Always reduce your speed and maintain a stable center of gravity when cornering sharply. Don’t corner sharply when driving scooters at higher
speeds.
WARNING

19. Operating in rain, snow, salt, mist conditions and on icy or slippery surfaces may have an adverse affect on the electrical system.
20. Never sit on your scooter when it is being used in connection with any type of lift or elevation product. Your scooter is not designed with such
use in mind and any damage or injury incurred from such use is not the responsibility of Heartway.
21. Don’t touch the motor after driving. It is hot.
22. Drive-wheel needs to be switched to engaged-mode while transportingthe power scooter with a car or airplane.
23. Drive-wheel needs to be switched to engaged-mode while transportingthe power scooter with a car or airplane.
24. Surface temperatures can increase when exposed to external sources of heat.
25. Surfaces of the power scooter that can come into direct contact with the occupant’s skin and during normal use and that are within occupant
reach shall not exceed 105 °F. The motor surface can reach temperaturesgreater than 105°F after driving. Do not touch these parts when
disassembling the scooter or wait untilthe motor is cooled down.
26. Please always turn off the power prior to entering or existing this scooter.
27. Do not operate this scoter if it is behaving abnormally or erratically.
Heartway Medical Product has designed and engineered power scooter to provide maximumutility. However, under no circumstances should you
modify, add, remove, or disable any part or function of your power scooter. Personal injury and damage to the power scooter may result.
1. Do not modify your power scooter in any way not authorized by Heartway. Do not use accessories if they have not been testedor approved for
Heartway products. Changingof controller parameter shall be only performed by authorized technicians due to the safety concern.
2. Get to know the feel of your power scooter and its capabilities. Heartway recommends thatyou perform a safety check before each use to
make sure your power scooter operates safely.
MODIFICATIONS
Inspections prior to using your power scooter:
1. If equipped with pneumatic tires, please check for proper tire inflations.
2. Please check all electrical connections and make sure they are tight and not corroded.
3. Please check all harness connections and make sure they are secured properly.
4. Please check the brakes.

Weight limitation.
1. Please refer to the specifications table for weight capacity information.Power scooter is rated for a maximum weight capacity.
2. Stay within the specified weight capacity for your scooter. Exceeding the weight capacity voids your warranty.
Heartway will not be held responsible for injuriesor property damage resulting from failure to observe weight limitations.
3. Don’t carry passengers on scooters.
4. Carrying passengers on scooter may affect the center of gravity, resultingin a tip or a fall.
Tire inflation
1. If your scooter is equipped with pneumatic tires, it is necessary to check the air pressure at least one time a week.
2. Proper inflation pressures will prolong the life your tires and ensure the smooth operation while riding.
3. Do not under‐inflateor over‐inflate your tires. It is critically important that 30‐35 psi (2-2.4 bar) tire pressure be maintained in pneumatic tires at all times.
4. Inflating your tires from an unregulatedair source could over‐inflate them, resultingin a burs tire.
Temperature
1. Some of the parts of the power scooter are susceptible to change in temperature. The controller can only operate in temperature thatranges between -4 °F ~ 113 °F.
2. At extreme low temperatures, the batteries may freeze, and your power scooter may not be able to operate. In extreme high temperatures, it may operate at slower
speeds due to a safety feature of the controller that prevents damage to the motors and other electrical components.
3. The scooter can generally be operated at outside temperaturesfrom -4 °F to 113 °F.
4. Some parts of the scooter tend to be temperaturedependent. The controller works best at temperatures between 77 °F and 122 °F.
5. Below -5 °F the batteries can freeze and the scooter may not work.
6. At extremely high temperatures > 113 °C, the safety function of the control, which prevents damage to the motors and other electrical components, can lead to
slower maximum speeds.

ELECTROMAGNETIC INTERFERENCE (EMI)
The rapid development of electronics, especially in the area of communications, has saturated our environment with electromagnetic (EM) radio waves that are emitted
by television, radio and communication signals. These EM waves are invisible, and their strength increases as one approach the source. All electrical conductors act as
antennas to the EM signals and, to varying degrees, all power scooters and scooters are susceptible to electromagnetic interference (EMI). The interference could result
in abnormal, unintentional movement and/or erratic control of the vehicle. The United States Food and drug Administration (FDA) suggests that the following statement
be incorporated to the user’s manual for all power scooter like the S26. Power scooters may as susceptible to electromagnetic interference (EMI), which is interfering
electromagnetic energy emitted from sources such as radio stations, TV stations, amateur radio (HAN) transmitter, two‐way radios, cellular phones and alarm systems
of shops. The interference (from radio wave sources) can cause the power scooter to release its brakes, move by itself or move in unintendeddirections. It can also
permanently damage the powered scooter’s control system. The intensity of the EM energy can be measured in volts per meter (V/m).Each powered scooter can resist
EMI up to a certain intensity. This is called “ immunity level”. The higher the immunity level the greater the protection. Atthis time, current technology is capable of
providing at least 20 V/m of immunity level, which would provide useful protection against common sources of radiated EMI.
Following the warnings listed below should reduce the chance of unintended brake release or powered scooter movement that could result in serious injury:
1. Do not turn on hand‐held personal communication devices such as citizens band (CB) radios and cellular phones while the powered scooter is turned on.
2. Be aware of nearby transmitterssuch as radio or TV stations and try to avoid coming close to them.
3. If unintendedmovement or brake release occurs, turn the powered scooter off as soon as it is safe.
4. Be aware that adding accessories or components, or modifying the powered scooter, may make it more susceptible to interference from radio wave sources
(Note: It is difficult to evaluate the effect on the overall immunityof the powered scooter).
5. Report all incidents of unintended movement or brake release to the powered scooter manufacturer and note whether there is a radio wave source nearby.
TURN OFF YOUR POWERED SCOOTER AS SOON AS POSSIBLE WHEN EXPERIENCING THE FOLLOWING:
•Unintentionalscooter movements.
•Unintended or uncontrollabledirection.
•Unexpected brake release.
The FDA has written to the manufacturersof power scooters asking them to test new products to be sure they provide a reasonable degree of immunityagainst EMI.
The FDA requires that a powered scooter should have an immunitylevel at least 20 V/m, which provides a reasonable degree ofprotection against more common
sources of EMI. The higher the immunitylevel the greater the protection. Your powered scooter has an immunitylevel of 20 V/m which should protect
against common sources of EMI.
•The scooter itself can disturb the performance of the electromagnetic fields such as emitted by alarm systems of shops.
WARNING

PRODUCT SPECIFICATION
MODEL
S12E
WEIGHT CAPACITY
350
lbs
SEAT: TYPE/SIZE
20" Seat
DRIVE WHEEL
12.3"x4"
FRONT CASTER (WHEEL)
12.3"x4"
REAR CASTER (ANTI
-TIPPER)
2.4"x0.7"
MAX SPEED
7.5 MPH
BATTERY SPECIFICATIONS
80 AH X 2
BATTERY RANGE
Up to 28 miles
CHARGER TYPE
5 AMP Charger
CONTROLLER TYPE
Rhino2
-120A
MOTOR TYPE
750 W, 4
-Pole Motor
WEIGHT: W/ BATTERY
258 pounds
WEIGHT: W/O BATTERY
192 pounds
TURNING RADIUS
49”
SUSPENSION
FULL
LENGTH
54”
WIDTH
26”
HEIGHT
53”
SEAT WIDTH
20”
SEAT HEIGHT
20”
SEAT DEPTH
20”
BACK HEIGHT
21”
WHEELBASE
39”
Maximum Recommended Safe Slope
10 Degree
GROUND CLEARANCE
3”
The scooter seat is tested according to EN1021
regarding resistance to ignition, but it is
recommended to avoid users of flame near the
scooters and smoking during sitting on the
scooter.
Seat belt is regarded as a standard device for this
power scooter
Indication/ Intended Purpose:
Moving of disabled persons by self-driving. This
medical equipment is intended to provide
mobility to persons restricted to a seated position,
e.g. for patient recovery, especially for the leg
disabled person.

TECHNICALSPECIFICATION (ISO 7176-15)
BASIC OPERATION OF SCOOTER
The power scooter is simple to operate. However we recommend that you read carefully the following instructions to become
familiarized with your new vehicle.
Caution:
Before you turn the power on, always be aware of the environment that surrounds you to select your desired speed. For indoor
environments we recommend that you select the slowest speed setting. For outdoor operation of this vehicle we recommend that
you select a speed that is comfortable for you to control it safely. The following steps are required to operate your vehicle safely
with the controller
13.1 TABLE: Information disclosed in manufacturer’s specification sheet
Min. Max. Min. Max.
Static stability downhill 15°–Seat plane angle 5°
Static stability uphill 15°–Seat surfact height at front edge 26” 27”
Static stability sideways 15°–Backrest angle 90°-135°
Dynamic stability uphill 10°–Armrest to seat distance Open construction
Minimum braking
distance from max speed
8.5 feet –Horizontal location of axle .80”

Battery
indicator
Manual
speed adjuster
Head
-Light Switch
Hazard
Lights Switch
Left
Signal Lights Switch
Right
Signal Lights Switch
Horn
button
Button functions
1. Battery Indicator: Battery remaining
capacity and charging indicator (10
squares + Battery Icon)
2. Manual Speed Adjuster: This allows you
to pre-select your desired speed. The
adjuster is proportional to speed and can
be set anywhere between green for low
speed to red for high speed. Turn the
adjuster knob counter-clockwise to minimum for a very gentle operation, and clockwise towards maximum to increase your speed.
3. Power ON/OFF Light: The light will turn on if you insert into the key. The light will turn off if you take out of the key.
4. Headlight Switch Button: Press once to turn on the headlight. Press again to turn the headlight off.
5. Hazard Lights Switch Button: Press once to turn hazard lights on, both right / left front and back signal lights will flash once per second,
and horn will beep once per second, press again to turn hazard lights off.
6. Left Signal Lights Switch Button: Press once to turn left signal lights on. (Both left front and back signal lights will flash once per second,
horn will beep once per second, press again to turn left signal lights off.)
7. Right Signal Lights Switch Button: Press once to turn right signal lights on. (Both right front and back signal lights will flash once
per second, horn will beep once per second, press again to turn right signal light off.)
8. Horn button: Press this button to sound the horn.( Easy operation for left hand or right hand)

Driving: Controller ON/OFF Switch
Insert the key to turn the scooter power on (Turn the power off and remove the key). Push the finger lever control forward or
backward to control the driving direction of the vehicle.
Returning of the finger lever control to its neutral position(center), will reduce the speed and stop the vehicle by automatically
applying the electromagnetic brakes.
Speed Control:
Turn the speed adjuster knob clockwise towards maximum to increase your speed, and counter-clockwise toward
minimum to slow down your speed.
Wig-wag Controlling.
The wig wag lever control also controls the speed of your vehicle. The further away (forward/ backward) the finger lever
control is from the neutral position, the faster the vehicle will go.
Notes: In case of emergency, let go of the finger lever control and the vehicle will come to a stop.

Please release the
throttle lever and
then allow your
scooter to come to a
complete stop.
The automatic brake
will become
activated if the
transferring speed is
more than 30% of
the maximum speed
while the scooter is
driving down-slope
at free-wheel mode.
ITEM
SPECIFICATION
Battery
Remaining
Capacity Remaining
Capacity (%) Voltage (V) Scale Bar
100
(6) ＞25.42
85
(5) ≦25.42
70
(4) ≦25.12
55
(3) ≦24.78
40
(2) ≦24.42
30
(1) ≦23.88
and Flashing
20 Low-power
Warning
Warning LED Flashing

ENGAGED
DISENGAGED (FREE WHEEL)
Please be noted that the scooter will be at free-wheel mode, when
the motor is disengaged.
To use the parking brake, you must move and lock the lever into
the engaged position!
When your power scooter is in freewheel mode, the braking
system is disengaged!
Use the freewheel mode only with an assistant! The assistant may
operate the engaging lever to apply the parking brake.
Tiller Positioning
Press down the lever and adjust it into your preferred position.
Never attempt to adjust the tiller while the scooter is in motion.
Make sure the tiller is at a comfortable setting and located securely.
WARNING

Adjustment for Seat Comfort
The temperature of scooter surface can increase when the scooter is
exposed to external source of hear (e.g. sunlight)
For any mechanical adjustment on the tiller or on the seat, be aware of
trapping and squeezing of your fingers.
How to remove the seat
Please refer to the following instructions.
1) Press the swivel lever
2) Swivel the seat
3) Pull the seat upward (Two persons are required to remove the seat)
4) Removing the battery and seat from the scooter is allowed before
transporting.
WARNING

Storage
Your power scooter should be stored in a dry place, free from temperature extremes. When storing, disconnect the batteries
from the power scooter. If you fail to store the unit properly, the frame can rust, and the electronics can be damaged.
Please remove the battery package from the scooter unit before long term storage
Batteries that are regularly and deeply discharged, infrequently charged, stored in extreme temperatures, or stored without a
full charge may be permanently damaged, causing unreliable performance and limited service life. It is recommended that
you charge the batteries periodically throughout periods of prolonged storage to ensure proper performance. You may wish to
place several boards under the frame of your power scooter to raise it off of the ground during periods of prolonged storage.
If you plan on not using your power scooter for an extended period of time, it is best to:
Fully charge its batteries prior to storage.
Disconnect the batteries from the scooter.
Store your power scooter in a warm, dry environment.
Avoid storing your power scooter where it will be exposed to temperature extremes.
Controller operating conditions (-4 F ~113 F) and controller storage conditions (-4. F~149F)
Controller operating humidity range Min 0% RH ~ 90% RH
Make sure the batteries are fully charged before use after long-term storage
Batteries that are regularly and deeply discharged, infrequently charged, stored in extreme temperatures, or stored without a full
charge may be permanently damaged, causing unreliable performance and limited service life. It is recommended that you charge
the power scooter batteries periodically throughout periods of prolonged storage to ensure proper performance.

CHARGING INSTRUCTION
5A
Battery Charger Instruction
Item BATTERY CHARGER (SWITCHING MODE)
Model 4C24050A
Output Current(DC) 5A
ChargingVoltage(DC) 28.8V
Floating Voltage(DC) 27.6V
Input Current (AC) 4/2 A
Input Voltage(AC) 115 Vac Or 230 Vac 50/60 Hz (Manual Select)
Efficiency AC-DC 80% min
Operating Temperature 0°C ~ 40°C
Performance Switching Mode
Charging Method Constant current two stage constant voltage
BatteryApplication 24V Lead Acid Rechargeable Battery (20Ahr ~ 60Ahr)
Output Detection
1. Short Circuit Protection
2. Output Voltage/ Current
Limit
3. Reverse Power Protection
4. Overheat Detection
OperatingTemperature 0~ 40 Degree (Celsius)
Measure L 190mm×W 100mm×H 55mm
Weight 965g
Color Black
2. SPECIFICATION

3. OPERATING INSTRUCTION
(1)Make sure the battery charger output voltage is the same as the connecting battery.
(2)Plug in the power cord. LED indicates green flash when AC power on.
(3)Connect the battery charger to the battery.
(4)Start charging; please refer to 4. LED INDICATION
4. LED INDICATION
(1)Green Flash：Power on
(2)Orange：Charging
(3)Orange Flash：Pre charge
(4)Green & Orange Flash：Charged 80%。
(5)Green：Full charged(Floating charge)。
(6)Red: Error / Abnormal temperature
Red indication keeps flashing: 1V< Battery voltage < 9V
Red indication keeps flashing X 2: a) Wrong connection b) Short circuit c) VBAT <16V
Red indication keeps flashing X 3: a) VBAT > 28.8V (can’t charge the battery) b) Battery and Jimmy are defective
Red indication keeps flashing X4: a) Charging system defective b) Battery defective partially
Red indication keeps flashing X5: a) Charging hours exceeds 24 hours
Red indication keeps flashing X6: a) Battery voltage < 16V (12V Battery)
Red indication keeps flashing X7: a) Abnormal temperature occurs during battery charging
5. TROUBLE SHOOTING
(1) If green indicator is off：
Check AC input. If it works functionally, the battery charger may be defective.
(2) If green indicator keeps flashing and cannot turn to charging indication：
Check if the battery connector is connected successfully.
Check if there is any short circuit on the output connection.
The battery charger may be defective if the battery connection works functionally.

(3) If red indicator keeps flashing：
Check if the battery connection is reversed.
Check if there is any short circuit on the output connection.
Check if the environment temperature is too low (0oC)
The battery charger may be defective if the red indicator continues to flash.
(4) Charging indicator (orange) cannot turn to green：
The battery might be defective, please stop charging and have the battery be repaired.
(5) If the charging indicator (orange) turns to green (fully charged) immediately：
The battery may be in well-charged condition.
The battery may be defective if the battery is not fully charged.
Warning! The charger should only be used in a dry interior. Protect from moisture and wetness.
Forbidden! Although the travel scooter has passed the required IPX4 water spray test requirements, keep electrical
connections away from sources of moisture, including direct exposure to water or body fluids, and incontinence. Check
the electrical components frequently for signs of corrosion and replace if necessary.
6. CAUTION
(1) Before using the battery charger, read all instructions and cautionary markings.
(2) Use the battery charger in a well-ventilated area
(3) To avoid the risk of injury, charge only lead-acid or gel cell type rechargeable batteries.
(4) Please turn off the power after charging
(5) Plug the off-board charger power cord into the charger port during battery charging.
Off-Board Charger Port
The off-board charger port
is mounted on the tiller.