Heartway Medical Products S12S User manual

USER MANUAL
!
PUBLISHED: SEP.6TH, 2012
VERSION: 1 PART NO.: 70030175
.CONTENTS
1. SAFETY INSTRUCTION…………………………………...……………................................…3
2. ELECTOMAGNETIC INTERFERENCE(EMI)…………….…………………………………7
3. SPECIFICATIONS………………………….…………………..…………….…………………..8
4. PRODUCT DIMENSION…………………………………..……………………...……………9
5. COMFORT ADJUSTMENT……………………….…………………………..………………..10
!1
S12
S12T
S12X
S12S

6. OPERATION OF CONTROL PANEL…………………………………………………………12
7. CHARGING INSTRUCTION….……………………………..………….……………………..22
8. BATTERY INSTRUCTION & MAINTENANCE……………...……………………….…..…24
9. SCOOTER MAINTENANCE & REPAIR…..…………...………………….………..……..…25
10. TROUBLESHOOTING & FAULT REPAIR……….………..…………………………………
27
11. CIRCUIT DIAGRAM…….………..…….……..………………………..………………………28
12. HEARTWAY’S PATENT-SUSPENSION SYSTEM…….……………………………….…….28
13. BOM LIST DRAWING………………............…………………….………….…………………
29
14. WARRANTY DECLARATION…………………………………………………………………30
!
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SAFETY INSTRUCTION
◆General
!
Always use a seat belt, and keep your feet on the
scooter all the time.
!
Never operate the scooter while you are under
the influence of alcohol.
!2

!
Do not attempt to climb curbs greater than
limitation show on Technical Specification
!
Do not ride your scooter in traffic.
!
Make sure that there are no obstacles behind you
while reserving your scooter.
!
Do not make a sharp turn or a sudden stop while
riding your scooter.
!
Never use electronic radio transmitters such as
walkie-talkies, or cellular phones.
!
Do not leave your hands and legs off the scooter
when driving.
!3

◆Warning – Don’t operate your scooter for the first time without completely reading and
understanding this user manual.
1. Don’t operate scooter on public streets and roadways. Be aware that it may be difficult for traffic
to see you when you are seated on the scooter. Obey all local pedestrian traffic rules. Wait until
your path is clear of traffic, and then proceed with extreme cautions.
2. To prevent injury to yourself or others, always ensure that the power is switched off when getting
on or off of the scooter.
3. Always check that the drive wheels are engaged (drive mode) before driving. Do not switch off
the power when the scooter is still moving forward. This will bring the chair to an extremely
abrupt stop.
4. Do not use this product or any available optional equipment without first completely reading and
understanding these instructions. If you are unable to understand the warnings, cautions or
instructions, contact a healthcare professional, the dealers or technical supports before attempting
to use this equipment, otherwise, injury or damage may occur.
5. There are certain situations, including some medical conditions, where the scooter user will need
to practice operating the scooter in the presence of a trained attendant. A trained attendant can be
defined as a family member or care professional especially trained in assisting a scooter user in
various daily living activities. Consult with your physician if you are taking any medication that
may affect your ability to operate your scooter safely.
6. Do not attempt to lift or move a power scooter by any of its removable parts including the
armrests, seats or shrouds. Personal injury and damage to the power chair may result.
7. Never try to use your scooter beyond its limitations as described in this manual.
!
Be aware of the safety slop
(Maximum Climbing Angle 10 Degree)
!
Do not allow unsupervised children to play near
this equipment while the batteries are charging.
!
Be aware of the obstacle height
!
Do not ride your scooter during snow in order to
avoid accident on slippery road.
!4

8. Please do not sit on your scooter while it is in a moving vehicle.
9. Keep your hands away from the wheels (tires) while driving scooters. Be aware that loose fitting
clothing can become caught in the drive tires.
10. Consult your physician if you are taking prescribed medication or if you have any certain
physical limitations. Some medications and limitations may impair your ability to operate
scooters in a safe manner.
11. Be aware when the drive mode is unlocked or locked.
12. Don’t remove anti-tipper if there is any-tipper equipped with the scooter.
13. Contact with tools can cause electrical shock and do not connect an extension cord to the AC/DC
converter or the battery charger.
14. Do not attempt to lift or move your scooter by any of its removal parts, such as the armrests,
seats, or shroud.
15. When climbing an incline, don’t drive at an angle up the face of the incline. Drive your scooter
straight up the incline. This greatly reduces the possibility of a tip or a fall.
16. Don’t climb a slope steeper than the scooter’s limitation.
17. Don’t attempt to have your scooter proceed backward down any step, curb or other obstacle. This
may cause the scooter to fall or tip.
18. Always reduce your speed and maintain a stable center of gravity when cornering sharply. Don’t
corner sharply when driving scooters at higher speeds.
19. Operating in rain, snow, salt, mist conditions and on icy or slippery surfaces may have an adverse
affect on the electrical system.
20. Never sit on your scooter when it is being used in connection with any type of lift or elevation
product. Your scooter is not designed with such use in mind and any damage or injury incurred
from such use is not the responsibility of Heartway.
◆Modifications
Heartway Medical Product has designed and engineered power scooters to provide maximum utility.
However, under no circumstances should you modify, add, remove, or disable any part or function of
your power scooter. Personal injury and damage to the power chair may result.
1. Do not modify your power scooter in any way not authorized by Heartway. Do not use accessories
if they have not been tested or approved for Heartway products.
2. Get to know the feel of your power scooter and its capabilities. Heartway recommends that you
perform a safety check before each use to make sure your scooter operates safely.
◆Inspections prior to using your power scooter:
1. If equipped with pneumatic tires, please check for proper tire inflations.
2. Please check all electrical connections and make sure they are tight and not corroded.
3. Please check all harness connections and make sure they are secured properly.
4. Please check the brakes.
◆Weight limitation.
1. Please refer to the specifications table for weight capacity information. Power scooter is rated for a
maximum weight capacity.
2. Stay within the specified weight capacity for your scooter. Exceeding the weight capacity voids
your warranty. Heartway will not be held responsible for injuries or property damage resulting
from failure to observe weight limitations.
!5

3. Don’t carry passengers on scooters. Carrying passengers on scooter may affect the center of
gravity, resulting in a tip or a fall.
◆Tire inflation
1. If your scooter is equipped with pneumatic tires, it is necessary to check the air pressure at least
one time a week.
2. Proper inflation pressures will prolong the life your tires and ensure the smooth operation while
riding.
3. Do not under-inflate or over-inflate your tires. It is critically important that 30-25 psi (2-2.4bar)
tire pressure be maintained in pneumatic tires at all times.
4. Inflating your tires from an unregulated air source could over-inflate them, resulting in a burs
tire.
◆Temperature
1. Some of the parts of the power scooter are susceptible to change in temperature. The controller
can only operate in temperature that ranges between -25℃~ 50℃.
2. At extreme low temperatures, the batteries may freeze, and your power scooter may not be able
to operate. In extreme high temperatures, it may operate at slower speeds due to a safety feature
of the controller that prevents damage to the motors and other electrical components.
ELECTROMAGNETIC INTERFERENCE (EMI)
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Following the warnings listed below should reduce the chance of unintended brake release or powered
scooter movement that could result in serious injury:
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S12/S12S/S12X - TECHNICAL SPECIFICATIONS
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. S12/S12S - DIMENSION
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!10

!
. COMFORT ADJUSTMENT
Adjustments for Seating Comfort:
!11

Driving and braking
!!!
●For driving, please pull the right throttle lever (forward) or the left throttle lever (backward).
●Please release the throttle lever to stop the scooter. In the center position the magnetic motor
brake system works also as a parking brake. Optional there is a hand brake system available.
●For safety, when rolling at free-wheel mode down slope, the automatic brake will take action
if the transferring speed is more than 30% of the scooter’s maximum speed.
!
!12
Forward
Reverse
Optional hand brake lever
Disengaged
(Free Wheel)
Engaged
●Please be noted that the scooter will be at free-wheel
mode, when the motor is disengaged.
●To use the parking brake, you must move and lock the
lever into the engaged position!
Press the bottom to adjust the
height of the headrest.
Adjust the seat back lever
for seating back angle.
The flip-up armrest height
can be adjusted by turning
the adjustment dial.
●Turn the swivel lever downwards to rotate the seat.
●Push the front lever upwards to move the seat forward
and backward.

Tiller Positioning
Press down the lever and move it to your preferred position.
!!
The adjustment of rear suspension system:
!
!!
OPERATION OF CONTROL PANEL
LCD（Liquid Crystal Display）Power Scooter Control Panel, TN Type
!13
The softness of the rear suspension system is adjustable.
There are altogether 5-level of adjustments. It is applicable
with around 120kg and each level can bear up to 13.5 kg.
Tooling bar

Model
Functions
1. Power Indicator：Battery remaining capacity and charging indicator (6 squares + Battery
Icon)
2. Clock：Hour / Minute / Second display and setting.
3. Speed Sensor：7 Segment display (2.5 digits +1 decimal) + “km/h / mph” symbol
4. High/Low/ Indicated as “H” and “L” symbols
5. Odometer：ODO(99999km max)、TRIP(99.9 max)
6. Headlight：“Power-saving” mode, Blue LED
7. Back-up Lamps：“Brake / Reverse” modes, Orange LED
8. Right-Indicator：Flash mode, Green LED
9. Left-Indicator：Flash mode, Green LED
10. Parking Lamp：Including “Reverse Mode”, left- indicator and right-indicator flashing
simultaneously, Red LED
11. Malfunction Code：7 Segment display (1digit ) + Warning symbol + Red LED
12. Power-on Scan：All LED turn on
13. TEMP Gauge：ºC and ºF modes
14. Reverse Light：”Reverse” symbol flashing
Buttons
：Left-Indicator control ：Right-Indicator control
：High/low speed switch ：Parking
Buttons
：Horn ：Horn
：Headlight :MODE ：SET ：Back-up Light
LED Indicators
Right & Left indicator (Green) ，Parking light (Red)，Warning light (Red)，Back-up lamps
(Yellow)，Headlight (Blue)
LCD Backlight
LED (White)
Connector
CON1: 20PIN AMP
LCD(Liquid Crystal Display)
!
!14

Operating Instruction
2、General Characteristic Performance Test (20 ±5℃)
2.1、Headware Circuit:
１、Speed Sensor and Display
２、High / Low Speed
Usage Condition
ITEM
SPECIFICATION
Voltage
DC24 V
Operation Voltage
DC 16 ~32 V
Storage TEMP.
-40℃~ 65℃
Operation TEMP.
-25℃~ 50℃
Meter Angle at
Handle Cover
30°of elevation while scooter assembly (LCD orientate to six o’clock)
ITEM
SPECIFICATION
RESULT
Lowest Operation VOLT
16 V max
V
Consuming Current
(VB = 24.0V)
Dynamic: 200 mA max
-- Backlight and LED light status
Static: 5 mA max
-- Key OFF status
mA
mA
ITEM
SPECIFICATION
Operation Features
Speed detection by speed sensor from transaxle with conversion at 1800rpm equal to 60km/
h.
Tolerance
5~15% (±2%)
Digital Range
0.0 ~ 99
Display Switch Button
Initial setting at km/h, switch to MPH by MODE and SET buttons
ITEM
SPECIFICATION
!15

Operation Features
Symbols on LCD
＂H＂symbol means “High Speed”
＂L＂symbol means “Low Speed”：
Flicker Frequency
1 sec
(1) Switch High / Low speed by pressing button!once. (TRN as control signals)Press
one time: High-speed <<--->> Low-speed
(2) Take exterior turn-switch as determinant signal (TRN as control signals).
!16

３、Power Indication
ITEM
SPECIFICATION
Battery Remaining
Capacity
Flicker
Frequency
2 sec.
Operation
Characters
(1) Scale status only decrease, won’t increase.
(2) When the remaining capacity was less than 30%, warning sound (“Be-Be” two short
sounds) act at 5 seconds intervals.
While (a) Key Off (b) Charging Mode (c) Sleep Mode, warning sound released.
Remaining Capacity (%) Voltage (V) Scale Bar
100
(6) ＞25.42 !
85
(5) ≦25.42 !
70
(4) ≦25.12 !
55
(3) ≦24.78 !
40
(2) ≦24.42 !
30
(1) ≦23.88 !
and !Flashing
20 Low-power Warning !Warning LED Flashing
!17

ITEM
SPECIFICATION
Charge Indication
Increase
Frequency
0.5 sec.
Operation
Character
(1) Scale status only decrease, won’t increase.
(2) Take the PIN3(CH3) of charger as determinant signal, enter「Charging Mode」when CH3
grounding (L), not only “KEY ON” or “KEY OFF”.
Remarks
Above scale bar status only for reference, must take the indicator of charger as the precise
diagnosis.
Remaining Capacity (%) Voltage (V) Scale Bar
40
(2) ＜25.44
!
55
(3) ＞25.44 !
70
(4) ＞26.18 !
80
(5) ＞26.92 !
90
(6) ＞28.5 !
100
(7) !
!18

４、Clock Meter
５、Odometer
ITEM
SPECIFICATION
Tolerance (per day)
± 2 sec
Initial Setting Value
『Hour：Min』mode :『AM 12:00』
『Hour : Min』
Setting
(12-Hour format)
Display range : AM12:00 ~ PM11:59
When『Hour』is between 1 and 9 o’clock, displayed at 1~9.
ITEM
SPECIFICATION
Operation Features
Odometer detected by the signal of Opto Coupler then converts into distance.
Display Switch Button
「km/h」means the odometer displayed as kilometer.
「mph」means the odometer displayed as mile.
Accumulative Display
[ODO]
TRIP Counter
Operation status
(1) Odometer indication display on ODO mode when Power On, then switch to TRIP
mode after 5 seconds.
(2) TRIP can be reset to “00.0”.
(1) Display Range：00.0~99.9
!
(2) When over 99.9km, display stop counting
(won’t restart from “00.0”).
(1) Display Range:00000~99999
!
(2) Once the total mileage up to 99999km or 62149mile (99999÷1.609mile), the counter
will restart from “00000”.
!19

６、Headlight Control
７、Back-up Lamp control
ITEM
SPECIFICATION
Operation Feature
Power Saving Mode
When motor stop, the modulation down to 30% (Headlight)
When motor act, 100% output power (Headlight)
Usage Condition
While (a) KEY OFF (b) Power-Saving mode (c) Sleep mode, all functions closed.
Determinant
Condition
(1) 2.2V＞WIP＞2.8V ( 100% Full-power )
(2) 2.2V＜WIP＞2.8V ( 100% Full-power )
(3) Full / Half power switch at real time.
(4) The determination of “Reversing Mode” need to consider the motor direction and
panel setting.
Remarks
(1) Loop Load: 24V/50W max
(2) With “short circuit” and “overload” protection
Take exterior headlight switch as determinant signal.
(1) Switch on/off the head light by pressing button!once, then LED!will turn
on/off simultaneously.
(2) LCD backlights turn on / turn off with head light.
ITEM
SPECIFICATION
Operation Feature
(Control Mode)
Brake-lamp Mode
Reversing-lamp Mode
When motor changes from act (go forward) to stop, the lamp reinstated after
flashing for 3 sec.
Determine as “Reversing Mode”, back-up lamp keep flashing.
Reverse warning sound can be set by panel ( Turn on / Turn off)
Usage Condition
While (a) KEY OFF (b) Charging Mode (c) Sleep Mode, all functions closed.
* Brake-lamp & Reversing-lamp Mode won’t be limited by Back-up lamp switch on
or off.
Flicker Frequency
1 sec.
Take exterior back-up lamp switch as determinant signal.
(1) Switch on/off the head light by pressing button!once, then LED!
will turn on/off simultaneously.
(2) LCD backlights turn on / turn off with head light.
!20