Heat & Glo XLR-N-AU User manual

1Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
Model:
XLR-N-AU
XLR-PB-AU
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• DO NOT spray aerosols in the vicinity of this
appliance while it is in operation.
• Whattodoifyousmellgas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas suppli-
er’s instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
WARNING:Iftheinformationinthese
instructionsisnotfollowedexactly,are
orexplosionmayresultcausingproperty
damage,personalinjury,ordeath.
Owner’sManual
InstallationandOperation
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hotglasswillcauseburns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
Hightemperaturesmayigniteclothingorotherammable
materials.
• DONOTplace articles on or against this appliance.
• Keep clothing, furniture, draperies and other ammable
materials away.
SAI Global
RefNoGSCS20139
AS4558
This is a room sealed appliance and no other ventilation is
required than what is provided.
This is primarily a decorative appliance and it is not certied as
a space heater.
DONOTDISCARDTHISMANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
DO NOT
DISCARD
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/122
MODELS:XLR-N-AU,XLR-PB-AU
ARE SAI GLOBALAPPROVED FOR
NATURALGAS,PROPANEORBUTANE
ASABALANCEDFLUEHEATER.
Refer to the appliance data plates for gas
consumptions and pressures.
Installation of this appliance should only be
carried out by an authorized person in ac-
cordance with the manufacturer's instruc-
tions. Appliance is to be installed in full
compliance with the National Gas Installa-
tion Standard AS5601, the manufacturer's
instructions, and any local authorities' re-
quirements for gas, electrical and building
regulations.
This appliance and its components are
tested and safe when installed in accor-
dance with this Installation Manual. Report
to your dealer any parts damaged in ship-
ment, specically check glass condition.
The gas logs and ue system components
are in separate packages. Read all in-
structions before starting installation and
follow these instructions carefully during
installation to ensure maximum benet and
safety. Failure to follow them will void your
warranty and may present a re hazard.
The Heat & Glo, a brand of Hearth & Home
Technologies Inc. warranty will be voided
by, and Heat & Glo, a brand of Hearth &
Home Technologies Inc. disclaims any re-
sponsibility for the following actions:
• Installation of any damaged heater or
ue system component
• Modication of the heater or balanced
ue system installation other than as
instructed by Heat & Glo, a brand of
Hearth & Home Technologies Inc.
• Improper positioning of the gas logs or
the glass door
• Installation and/or use of any component
part not manufactured or approved by
Heat & Glo, brand of Hearth & Home
Technologies Inc., not withstanding any
independent testing laboratory or other
party approval of such component part
or accessory.
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING THIS APPLIANCE.
IMPORTANT: Read all instructions carefully before starting installation.
Failure to follow these installation instructions may result in a possible re
hazard and will void the warranty. Save this manual for future reference.
Heat & Glo, a brand of Hearth & Home Technologies, Inc.
7571 215th Street West, Lakeville, MN 55044
Copyright 2011 • Printed in U.S.A.
It is the responsibility of the professionals involved with the service and
installation of the appliance to test the operation of the appliance before
leaving the installation site.

3Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
Model Name: ___________________________________________ Date purchased/installed:__________________
Serial Number:__________________________________________ Location on replace: _____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
A. Congratulations
Congratulations on selecting a Heat & Glo gas replace, an
elegant and clean alternative to wood burning replaces.
The Heat & Glo gas replace you have selected is designed
to provide the utmost in safety, reliability, and efciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of replace products!
We recommend that you record the following pertinent
information about your replace.
HomeownerReferenceInformation
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
ListingLabelInformation/Location
Serial Number
Type of Gas
The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Model Number
SAMPLE
SAI Global Certification Nº:
DMS (mm)
xxxx-xxx

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/124
SafetyAlertKey:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
TableofContents
A. Congratulations .................................3
B. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 6
1ListingandCodeApprovals 
A. Appliance Certication . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . . 9
C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . . 9
D. Non-Combustible Materials Specication. . . . . . . . . . . . . . 9
E. Combustible Materials Specication . . . . . . . . . . . . . . . . . 9
F. Electrical Codes .................................9
User Guide
2OperatingInstructions 
A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
B. Your Fireplace .................................10
C. Clear Space ................................... 11
D. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 11
E. Decorative Media Options . . . . . . . . . . . . . . . . . . . . . . . . 11
F. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
G. Remote Controls, Wall Controls and Wall Switches . . . . . 11
H. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 11
I. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 12
J. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 13
K. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
L. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 14
3MaintenanceandService 
A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 15
B. Maintenance Tasks-Qualied Service Technician . . . . . . 16
4GettingStarted 
Installer Guide
A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 17
B. Design and Installation Considerations . . . . . . . . . . . . . . 18
C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 18
D. Inspect Appliance and Components . . . . . . . . . . . . . . . . . 18
5FramingandClearances 
A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 19
B. Constructing the Appliance Chase . . . . . . . . . . . . . . . . . . 20
C. Clearances ....................................20
D. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 21
6TerminationLocations 
A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 22
7VentInformationandDiagrams 
A. Approved Pipe .................................24
B. Vent Table Key ................................. 24
C. Use of Elbows .................................24
D. Measuring Standards ............................24
E. Vent Diagrams .................................24
8VentClearancesandFraming 
A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 31
B. Wall Penetration Framing . . . . . . . . . . . . . . . . . . . . . . . . . 31
C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 32
D. Install Attic Insulation Shield . . . . . . . . . . . . . . . . . . . . . . . 33
9AppliancePreparation 
A. Top Vent ...................................... 34
B. Securing and Leveling the Appliance . . . . . . . . . . . . . . . . 35
C. Installing the Optional Heat-Zone®-240V Kit . . . . . . . . . . 35
10InstallingVentPipe(SLPPipe) 
A. Assemble Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . . 36
B. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 37
C. Secure The Vent Sections . . . . . . . . . . . . . . . . . . . . . . . . 37
D. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 38
E. Install Decorative Ceiling Components . . . . . . . . . . . . . . 38
F. Install Metal Roof Flashing . . . . . . . . . . . . . . . . . . . . . . . . 39
G. Assemble and Install Storm Collar . . . . . . . . . . . . . . . . . . 39
H. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 40
I. Install Decorative Wall Components . . . . . . . . . . . . . . . . 40
J. Heat Shield Requirements for Horizontal Termination . . . 40
K. Install Horizontal Termination Cap . . . . . . . . . . . . . . . . . . 41
11GasInformation 
A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 42
B. Gas Connection ................................42
C. High Altitude Installations . . . . . . . . . . . . . . . . . . . . . . . . . 43
12ElectricalInformation 
A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
B. IntelliFire Plus™ Ignition System Wiring . . . . . . . . . . . . . 44
C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 44
D. Electrical Service and Repair . . . . . . . . . . . . . . . . . . . . . . 45
E. Junction Cord Information . . . . . . . . . . . . . . . . . . . . . . . . 45


5Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
 = Contains updated information.
13Finishing 
A. Framing and Finishing Instructions . . . . . . . . . . . . . . . . . 46
B. Mantel and Wall Projections . . . . . . . . . . . . . . . . . . . . . . . 49
C. Facing Material .................................50
D. Decorative Fronts ...............................52
14ApplianceSetup 
A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 53
B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 53
C. Clean the Appliance .............................53
D. Accessories ...................................53
E. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
F. Install the Mesh ................................ 53
G. Air Shutter Setting ..............................54
H. Media Options .................................54
I. Verify Performance of Appliance . . . . . . . . . . . . . . . . . . . 54
15Troubleshooting 
A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 55
16ComponentAccess 
A. Decorative Front and Fixed Glass Assembly Removal . . 58
B. Valve Pressure Taps .............................58
C. Control Module Access. . . . . . . . . . . . . . . . . . . . . . . . . . . 58
D. Media Tray Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
E. Burner and Base Pan Removal . . . . . . . . . . . . . . . . . . . . 58
F. Access Through the Valve Assembly . . . . . . . . . . . . . . . . 59
G. Gas Valve Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 60
H. Pilot Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . 60
17ReferenceMaterials 
A. Appliance Dimension Diagram . . . . . . . . . . . . . . . . . . . . . 61
B. Maintenance Tasks .............................62
C. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 63
D. Service Parts List ..............................69
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70


Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/126
B. LimitedLifetimeWarranty
AUSTRALIANWARRANTYINFORMATION
Warranty information in the attached manual is for international markets,
not Australia. For Australian warranty information, please see below.
Hearth&HomeTechnologiesInc(HHT)
7571215thStreetWest,Lakeville,MN55044
0011-1-651-345-1777
www.heatnglo.com
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorised dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
veri ed purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of  rst occupancy of the dwelling or six months after the sale of the product by
an independent, authorised HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal-
lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
The term “Limited Lifetime” in the table below is de ned as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods re ect the minimum expected useful lives of the designated components under normal operating conditions.
Warranty Period Heat & Glo Manufactured Appliances and Venting
Components Covered
Parts Labor Gas Wood Pellet EPA
Wood Coal Electric Venting
1 Year X X X X X X X
All Parts and Material Except
as covered by Conditions,
Exclusion, and Limitations listed
2 years
X X X Igniters, Electronic
Components, and Glass
X X X X X Factory-installed blowers
X Molded refractory panels
3 years X Firepots and burnpots
2000-645 (1-12) Page 1 of 3

7Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
Warranty Period Heat & Glo Manufactured Appliances and Venting
Components Covered
Parts Labor Gas Wood Pellet EPA
Wood Coal Electric Venting
5 years 1 years X X Castings & bafes
7 years 3 years X X X Manifold tubs HEAT & GLO
chimney and termination
10 years 1 year X Burners, logs and refractory
Limited
Lifetime 3 year X X X X X Firebox and heat exchanger
90 Days X X X X X X X All Replacement Parts
beyond warranty period
OTHERRIGHTS
TheHHTmanufacturer’swarrantyisinadditiontootherrightsandremediesthatyoumayhaveunderAustralian
law.
OurgoodscomewithguaranteesthatcannotbeexcludedundertheAustralianConsumerLaw.Youareentitled
toareplacementorrefundforamajorfailureandforcompensationforanyotherreasonablyforeseeablelossor
damage.Youarealsoentitledtohavethegoodsrepairedorreplacedifthegoodsfailtobeofacceptablequality
andthefailuredoesnotamounttoamajorfailure.
WARRANTYCONDITIONSANDEXCLUSIONS:
• The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorised dealer
or distributor. A list of HHT authorised dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTYEXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
• Changes in surface  nishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface  nishes may occur. This is not a  aw and is not covered under warranty.
• Damage to printed, plated, or enamelled surfaces caused by  ngerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts in-
clude: paint, wood, pellet and coal gaskets,  rebricks, grates,  ame guides, light bulbs, batteries and the discoloration
of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com-
plaints related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identi cation label furnished with the appliance; (2) failure to in-
stall the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insuf cient make-up air supply, or handling devices such as exhaust fans or forced air fur-
naces or other such causes; (6) use of fuels other than those speci ed in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modi cation of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup-
tions or  uctuations of electrical power supply to the appliance.
2000-645 (1-12) Page 2 of 3

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/128
• Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing
 replace system in which an insert or a decorative gas appliance is installed.
• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and con guration, environmental conditions, insulation and air tightness of
the structure.
Thiswarrantyisvoidif:
• The appliance has been over-
 red or operated in atmospheres contaminated by chlorine,  uorine, or other damaging
chemicals. Over- ring can be identi ed by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel  nishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.
HOWTOCLAIM
• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).
• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.
• Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.
• HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assess-
ment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.
• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.
Melbourne
Jetmaster
444 Swan Street
Richmond 3121
[phone]
Perth
Fireplace Corner
277 Lord Street
East Perth 6000
[phone]
Sydney
Jetmaster
10 Martin Avenue
Arncliff 2205
[phone]
2000-645 (1-12) Page 3 of 3

9Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
A. ApplianceCertication
NOTINTENDEDFORUSEASAPRIMARYHEATSOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
C. HighAltitudeInstallations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2001 ft. (610 m) elevation:
Reduce input rate 4% for each 1001 ft. (305 m) above
2001 ft. (610 meters).
D. Non-CombustibleMaterialsSpecication
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
Materials that are reported as passing ASTM E 136,
StandardTestMethodforBehaviorofMaterialsina
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
E. CombustibleMaterialsSpecication
Materials made of or surfaced with wood, compressed pa-
per, plant bers, plastics, or other material that can ignite
and burn, whether ame proofed or not, or plastered or
unplastered shall be considered combustible materials.
F. ElectricalCodes
All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.
1ListingandCodeApprovals 
MODELS: XLR-N-AU,XLR-PB-AU
LABORATORY: SAIGlobal
TYPE: DecorativeFuelEffectAppliances
STANDARD:AS4558:2000
The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certication standards and listed
by the applicable laboratories.
This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31
B. GasPressureRequirements
Pressure requirements for XLR replaces are shown in
table below.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.
The replace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 60 mbar.
If the replace must be isolated from the gas supply pip-
ing system by closing an individual shut-off valve, it must
be of the handle-less type.
NaturalGas Propane Butane
Inlet Gas Pressure 1.13 - 3.40 kPa 2.75 - 3.40 kPa 2.75 - 3.40 kPa
Outlet (Manifold) Gas Pressure .80 - .95 kPa 2.36 - 2.61 kPa 2.36 - 2.61 kPa
Gas Rate .405 m3/h.134 m3/h.111 m3/h
Maximum Gas Consumption 26 MJ/h 26.0 MJ/h 22 MJ/h
Burner Injector DMS 42 (2.350 mm) DMS .057 (1.450 mm) DMS 55 (1.325)
Pilot Injector 51 30 30
Columns highlighted in gray = The gas control valve supplied with this product is approved for a maximum
inlet pressure of 3.40kPa. For pressures over 3.40kPa, an in line pressure regulator must be installed
upstream from the gas control valve.

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/1210
Figure2.1GeneralOperatingParts
B. YourFireplace
WARNING! DO NOT operate replace before read-
ing and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
If you expect that small children or vulnerable adults may
come into contact with this replace, the following precau-
tions are recommended:
A. GasFireplaceSafety
WARNING
This appliance has been supplied with an integral barrier
to prevent direct contact with the xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hotglasswillcauseburns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other
ammablematerials.
• Keep clothing, furniture, draperies and other ammable
materials away.
• Install a physical barrier such as:
- A decorative rescreen.
- Adjustable safety gate.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
To prevent unintended operation when not using your re-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 6 volt adapter plug and remove batteries on IPI
models.
2OperatingInstructions 
User Guide
CLEAR SPACE
SECTION 2.C.
DECORATIVE DOORS
(NOT SHOWN)
SECTION 2.D.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 14.E.
WARNING! Choking Hazard! Keep glass rock media
out of reach of children.

11Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
C. ClearSpace
WARNING! DO NOT place combustible objects in front
of the replace or block louvers. High temperatures may
start a re. See Figure 2.2.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Figure2.2 ClearSpace
F. FixedGlassAssembly
See Section 14.E.
D. DecorativeDoorsandFronts
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause replace to overheat.
This decorative front has been supplied with an
integral barrier to prevent direct contact with the xed
glass panel. DO NOT operate the replace with the
barrier removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative door or front.
E. DecorativeMediaOptions
This appliance ships standard without a decorative media
option. For installation and removal of these decorative
media options, refer to installation instructions which ship
with the media options.
G. RemoteControls,WallControlsandWall
Switches
Follow the instructions supplied with the control installed
to operate your replace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
H. BeforeLightingFireplace
Before operating this replace for the rst time, have a
qualiedservicetechnician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Verify that rock media tray is securely fastened to the
base pan.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
CLEAR SPACE
3 FT. IN FRONT
OF FIREPLACE

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/1212
I. ControlModuleOperation
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
optional remote. The unit should be in the OFF position
during installation, service, battery installation, , fuel
conversion, and in the event that the control goes into
LOCK-OUT mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI flame setting, with no adjustment in flame
output. This mode of operation is primarily used for initial
installation or power outage operation with battery backup.
REMOTE Position: Appliance will initiate commands from
a wired wall switch and/or one of the optional wireless
remote options.
2. A wall switch can be wired into the control module brown
and red wires. See Figure 12.1.
3. The control module has safety feature that automatically
shuts down the replace after 9 hours of continuous
operation without receiving a command from the wall
switch or optional remote.
4. If you intend to use both a wired wall switch and an optional
remote control to operate your replace, the wall switch
will override any commands given by the remote.
Figure2.3ControlModule
NG/LP GAS-TYPE
SELECTOR SWITCH
SELECTOR
SWITCH
FLAME HI/LOW
SWITCH
STATUS
INDICATOR LED
MODULE
Note: The HI/LO and LP/NG switches on the control module
are non-functional on the XLR replace.
NineHourSafetyShutdownFeature
This appliance has a safety feature that automatically
shuts down the replace after nine hours of continuous
operation with receiving a command from the wall
switch or optional remote.


13Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
J. LightingInstructions(IPI)
The IPI system may be operated with two D-cell batteries. When using batteries, unplug the transformer. To prolong battery
life, remove them when using the transformer.
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS(IPI)
TO TURN OFF
GASTOAPPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
FORYOURSAFETY
READ BEFORE LIGHTING
WARNING:If you do not follow these instructions exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITHSOLIDFUEL
WARNING:
593-913G
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies replace, please refer to www.replaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORELIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHATTODOIFYOUSMELLGAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC)TOTHECONTROLVALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having ammable
vapors away.
DO NOT operate the appliance with
xed glass assembly removed, cracked
or broken. Replacement of the xed
glass assembly should be done by a
licensed or qualied service person.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the re department.
C.DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualied service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certied for Installation in a
BedroomoraBedsittingRoom.
For assistance or additional informa-
tion, consult a qualied installer, ser-
vice agency or the gas supplier.
Finalinspectionby

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/1214
K. AfterFireplaceisLit
InitialBreak-inProcedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the replace off and allow it to completely cool.
• Remove xed glass assembly. See Section 14.E.
• Clean xed glass assembly. See Section 3.
• Replace the xed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the re-
place.
NOTICE! Open windows for air circulation during re-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
L. FrequentlyAskedQuestions
ISSUE SOLUTIONS
Condensation on the glass This is a result of gas combustion and temperature variations. As the replace warms, this con-
densation will disappear.
Blue ames This is a result of normal operation and the ames will begin to yellow as the replace is allowed
to burn for 20 to 40 minutes.
Odor from replace
When rst operated, this replace may release an odor for the rst several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from nishing materials
and adhesives used near the replace. These circumstances may require additional curing related
to the installation environment.
Film on the glass This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be neces-
sary. See your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the replace.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Specica-
tions of the attached non-combustible material are listed in Section 1.E.

15Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
GlassCleaning
Frequency:Seasonally
By:Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
•Prepare a work area large enough to accommodate xed
glass assembly and door frame by placing a drop cloth
on a at, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or oor surfaces.
•Remove door or decorative front from replace and set
aside on work surface.
• See Section 14.E for instructions to remove xed glass
assembly.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Reinstall door or decorative front.
3MaintenanceandService 
A. MaintenanceTasks-Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
CAUTION! Risk of Burns! The replace should be turned
off and cooled before servicing.
When properly maintained, your replace will give you
many years of trouble-free service. We recommend an-
nual service by a qualied service technician.
DecorativeDoors
Frequency:Annually
By:Homeowner
Toolsneeded: Protective gloves, stable work surface
• Refer to the installation instructions which ship with the
decorative door.
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
•Check that louvers are not blocked.
•Vacuum and dust surfaces.
Venting
Frequency:Seasonally
By:Homeowner
Toolsneeded: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds). See
Section 6.
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and ashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
DecorativeMediaOptions
Frequency:Maintenance is not required
By:Homeowner
Toolsneeded: Protective gloves and safety glasses.
• The decorative media options DO NOT require routine
maintenance if they are properly installed. Refer to the
installation instructions which ship the decorative media
to verify correct installation.
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
Installation and repair should be done by a qualied service
technician only. The replace should be inspected before
use and at least annually by a professional service person.
All parts listed in this manual may be ordered from an au-
thorized dealer. A list of available service parts is located in
Section 17.C of this manual and in the installation instruc-
tions included in decorative media.

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/1216
B. MaintenanceTasks-QualiedService
Technician
The following tasks must be performed by a qualied ser-
vice technician.
GasketSealandGlassAssemblyInspection
Frequency:Annually
By:Qualied Service Technician
Toolsneeded: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Conrm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Firebox
Frequency:Annually
By:Qualied Service Technician
Toolsneeded: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace replace if rebox has been perforated.
ControlCompartmentandFireboxTop
Frequency:Annually
By:Qualied Service Technician
Toolsneeded: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
GasPressureInformation
Frequency: Upon initial installation and gas valve re-
placement or service.
By:Qualied Service Technician
Toolsneeded: Protective gloves, manometer, ashlight,
screw driver set.
• Gas pressure taps are accessible by removing the deco-
rative front and xed glass assembly. Refer to section
11.A for information related to the gas valve and gas
pressure settings.
BurnerIgnitionandOperation
Frequency:Annually
By:Qualied Service Technician
Toolsneeded: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other ame problems.
• Verify air shutter setting is correct. See Section 14.G for
required air shutter setting. Verify air shutter is clear of
dust and debris.
• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot ame pattern and strength. See Figure 3.1
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Inspect IPI ame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.
• Verify IPI millivolt output. Replace as necessary.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
Figure3.1IPIPilotFlamePattern

17Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
A. TypicalApplianceSystem
NOTICE: Illustrations and photos reect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual
Figure4.1 TypicalSystem
4 GettingStarted 
Installer Guide
HORIZONTAL
TERMINATION CAP
(SECTION 10.H)
WALL PENETRATION
FRAMING (SECTION 8.B)
VERTICAL TERMINATION CAP
(SECTION 10.H)
NON-COMBUSTIBLE ROOF
FLASHING MAINTAINS MINIMUM
CLEARANCE AROUND PIPE
(SECTION 10.H)
STORM COLLAR
(SECTION 10.G)
VENT PIPE
(SECTIONS 7 and 8)
CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C)
FRAMING/HEADER
(SECTION 5)
GAS LINE
(SECTION 11)
OPTIONAL WALL SWITCH
FRAMING HEADED
OFF IN CEILING
JOISTS (SECTION 8.C)
ATTIC INSULATION
SHIELD (NOT SHOWN)
MUST BE USED HERE
TO KEEP INSULATION
AWAY FROM VENT PIPE
IF ATTIC IS INSULATED.
(SECTION 8.D)
VENT PIPE PENETRATES
ROOF PREFERABLY
WITHOUT AFFECTING
ROOF RAFTERS
(SECTION 8.C)
REQUIRED ISOLATION SWITCH: AS5601
LOCATION WITHIN 1 METER OF
FIREPLACE, SUBJECT TO MANTEL
PIECE, ETC. CHECK TO ENSURE IT
REMAINS CLEAR ON ANY MANTEL PIECE
INSTALLATION
HEATER MUST BE INSTALLED AND
FLUE PENETRATION COMPLETE
PRIOR TO FINISH SHEETING
Note: Dual venting configurations
ARE NOT allowed. Appliance MUST
be vented EITHER vertically OR
horizontally.

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/1218
B. DesignandInstallationConsiderations
Heat & Glo direct vent gas appliances are designed to
operate with all combustion air siphoned from outside of
the building and all exhaust gases expelled to the outside.
No additional outside air source is required.
Before installing, determine the following:
• Where the appliance is to be installed.
• The vent system conguration to be used.
• Gas supply piping.
• Electrical wiring requirements.
• Framing and nishing details.
• Whether optional accessories—devices such as a wall
switch or remote control—are desired.
D. InspectApplianceandComponents
• Carefully remove the appliance and components from
the packaging.
• The vent system components and decorative doors and
fronts may be shipped in separate packages.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
• Readalloftheinstructionsbeforestartingtheinstal-
lation.Followtheseinstructionscarefullyduringthe
installationtoensuremaximumsafetyandbenet.
WARNING! Risk of Fire or Explosion! Damaged parts
could impair safe operation. DO NOT install damaged, in-
complete or substitute components. Keep appliance dry.
C. ToolsandSuppliesNeeded
Before beginning the installation be sure that the following
tools and building supplies are available.
Tape measure Framing material
Pliers Non-corrosive leak check solution
Hammer Phillips screwdriver (magnetic)
Gloves Framing square
Voltmeter Electric drill and bits (1/4 in. (6 mm)
magnetic)
Plumb line Safety glasses
Level Reciprocating saw
Manometer Flat blade screwdriver
1/2 - 3/4 in. (13 - 19 mm) length, #6 or #8 Self-drilling
screws
One 1/4 in. (6 mm) female connection (for optional fan).
Caulking material (149 °C (300 °F) minimum continuous
exposure rating)
Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:
• Installation and use of any damaged appliance or vent
system component.
• Modication of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Improper positioning of the gas logs or the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Anysuchactionmaycausearehazard.
WARNING! Risk of Fire, Explosion or Electric Shock!
DO NOT use this appliance if any part has been under
water. Call a qualied service technician to inspect the
appliance and to replace any part of the control system
and/or gas control which has been under water.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualied
service technician, service agency or your dealer.

19Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/12
5 FramingandClearances 
A. SelectingApplianceLocation
When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).
WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.
Due to high temperatures, the appliance should be locat-
ed out of trafc and away from furniture and draperies.
NOTICE: Illustrations reect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.
10-1/4 in.
254 mm
A
E
A
B
CTOP VENT
ONE 90º ELBOW
ALCOVE
INSTALLATION
D*
TOP VENT
ONE 90° ELBOW
B
F
Figure5.1 ApplianceLocations
A B C D* E F
Inches 53 48 75 See Section D.
Figure 5.5 & 5.6 19-1/4 17-3/4
Millimeters 1350 1220 1910 See Section D.
Figure 5.5 & 5.6 490 450

Heat & Glo • XLR-N-AU, XLR-PB-AU • 2198-906 Rev. M • 5/1220
B. ConstructingtheApplianceChase
A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should enclosed inside the chase.
NOTICE: Treatment of ceiling restops and wall shield
restops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.
Chases should be constructed in the manner of all out-
side walls of the home to prevent cold air drafting prob-
lems. The chase should not break the outside building
envelope in any manner.
C. Clearances
NOTICE: Install appliance on hard metal or wood surfaces
extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other
than wood.
WARNING! Risk of Fire! Maintain specied air space
clearances to appliance and vent pipe:
• Insulation and other materials must be secured to prevent
accidental contact.
• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with replace or chimney.
• Failure to maintain airspace may cause overheating and
a re.
Note: Figure 5.2 shows the replace installed on the
oor. However, this replace can be elevated off the oor
provided that the replace is properly supported by framing
materials and the ceiling clearances are maintained.
C
B
D
A
Figure5.2.ClearancestoCombustibles
H
E
MEASURE FROM TOP
OF FIREPLACE OPENING
I
F
J
G
MINIMUMFRAMINGDIMENSIONS*
A B C D E F GHIJ
Rough
Opening
(Vent Pipe)
Rough
Opening
(Height)
Rough
Opening
(Depth)
Rough
Opening
(Width)
Clearance
to Ceiling
Combustible
Floor
Combustible
Flooring
Behind
Appliance
Sides of
Appliance
Front of
Appliance
Inches 8-3/4 42 18 50 31 0 0 1 1 36
Millimeters 220 1070 460 1270 790 0 0 30 30 910
NOTE: Frame opening height is greater than plaster opening height.