hergom E-20 SE Operation instructions

E-20 SE
USE AND MAINTENANCE INSTRUCTIONS INSTRUCTIONS

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INDUSTRIAS HERGÓM, S.L., may not be held liable for any damages caused by alterations in its
products that have not been authorised in writing, or for defective installation work.
Furthermore, it reserves the right to change its products without prior warning.
Industrias Hergóm, S.L. domiciled in Soto de la Marina (Cantabria) - Spain, offers a THREE YEARS
warranty on its products. Industrias Hergom, S.L. guarantees the existence of repair parts and
adequate technical service for 10 years from the date on which this product ceases to be
manufactured.
The geographical coverage of the said warranty only includes the countries in which Industrias
Hergom, S.L., a subsidiary company or an official importer distribute its products and where
Community Directive 2019/771/UE is in force.
The warranty comes into force on the purchase date of the product as indicated on the warranty
document and only covers damage or breakages due to manufacturing defects.
IMPORT ANT NOTE
If the device is not installed correctly, it will not provide the excellent service for which it has been
designed. Please, read these instructions in full and trust the work to a specialist.
The surface of your device is protected by a coat of special anti-heat paint that resists high
temperatures. When lighting the fireplace for the first few times, the said paint may emit some
fumes. This is normal and is due to the evaporation of certain components of the paint while it
adapts to the heat. We, therefore, recommend ventilating the room until this phenomenon ceases
to appear.
WELCOME to the HERGÓM family.
We would like to thank you for choosing our E-20 SE Stove, which represents, in technique and
style, a significant improvement on typical wood stoves.
Your new Stove is, perhaps, the most advanced solid fuel heating system known today. Owning a
HERGOM Stove displays an exceptional sense of quality.
Please read this manual in full. Its purpose is to familiarise users with the device by explaining
extremely useful installation, operational and maintenance instructions. Keep this manual at hand
for future reference whenever necessary.
If, after reading this manual, you should require any further clarification, please consult your
regular dealer.

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Door handle
Glass pane cleaning
air valve
1- INTRODUCTION
IMPORTANT! All local regulations, including those
that refer to national or European regulations,
must be applied when installing this device.
The way the E-20 SE Stove is installed will
decisively affect safety issues and its correct
operation.
It is important to install the fireplace correctly. For
the correct installation of the E-20 SE Stove and
chimney, we recommend the installation be
performed by a professional.
The E-20 SE Stove provides heat by radiation;
directly heating walls, ceilings...
2- PRESENTATION
E-20 SE wood stove have the following main
features:
•Made of cast iron, with parts that are
assembled, sealed and screwed together.
•They are designed for use with firewood only.
•They can burn pieces of wood up to 45cm. in
length.
•Self-cleaning glass.
•Hinged front door with ceramic glasspane.
•Ash pan door sealed.
•Vertical top smoke flue of 150 mm of diameter.
•It gives up its heat by radiation, directly heating
walls, ceilings, etc.
•Fully factory assembled, ready forconnection
to the chimney.
Fig. 1
Ash pan door

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3- USING THE STOVE
Once your stove has been installed and connected
to the chimney, you are ready to light the fire.
Although your stove is easy to use, the combustion
process of solid fuels is complicated, as it involves
several factors and it takes time and experience to
understand the process.
Before lighting your stove for the first time, please
take time to become familiar with the different
control systems and parts of the unit, how to
choosethewood,howto light itanduse it on a daily
basis.
ALWAYSKEEPINMINDthatthestovegenerates heat
and, therefore, keep children, clothing, furniture…
at a distance to prevent burns from direct contact
with the appliance.
Below, we have included some advice on your
stove and on its use. Please read with care.
HANDLES
To open the hearth door, turn the lever in a
clockwise direction until the open position (“Ten
To” position on the clock) and gently pull outwards.
To close it, keep the lever in the open position (“Ten
To” position on the clock) close the door, by
exerting a slight pressure and turn the lever gently
in an anti-clockwise direction until the closed
position (“Twenty To” position on the clock).
To open the ash pan door, turn the lever in an anti-
clockwise direction, from the horizontal closed
position to the vertical open position, and gently
lower the door.
To close it, reverse the operation. Keep the lever in
the vertical position, close the door, by exerting a
slight pressure and turn the lever gently in a
clockwise direction until the horizontal closed
position.
FIRST LIGHTING UP
Important at first start: may come off a few drops
of condensed water from the stove, produced by
the humidity of the environment where the stove
was stored.
It is very important that thefirst time the heater is
lit, it is done so slowly.
This is for the following reasons:
a) Stabilise cast iron parts.
b) Harden the joint sealant putty.
Advise:
•We recommend that the first loads of fuel be
small.
•To generate draw, heat the chimney by
introducing some burning paper in the gap
between the front and the deflector,
directing it toward the chimney.
•While lighting for the first time, ensure the
room where the heater is located is well
ventilated as the paint work may let off some
fumes.
•Keep the stove on for a few hours at this
intensity.

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•IMPORTANT! The total height of the fire load
should not exceed 50% of the height of the
combustion chamber.
•The heater must be closed at all times during
combustion to prevent smoke from leaking
out. Only open to add fuel.
Daily use
After lighting up for the first time, your heater will
be ready for daily use.
Your heat requirements will be obtained based on
the frequency and the amount of firewood you
load.
When your heater is cold, we recommend lighting it
up slowly.
Overheating.
Overheating means that you have operated your
heater at an excessively hightemperaturesfora long
period of time. This can damage your appliance and,
therefore, it is a situation that must be avoided.
Overheating is the result of excessive draw, due to
any of the following reasons:
•The chimney is too big.
•Improper maintenance of the stove, which may
result in air infiltration.
•Inappropriate fuel that produces
high temperatures.
•Door not closed correctly.
ATTENTION!
During the operation of the stove, the ash pan
door must be perflectly closed.
4- CLEANING & MAINTENANCE
Your heater is a device that is subjected to extreme
temperatures and to the corrosive effects of
combustion residual materials. Regular
maintenance is essential for a longer life and
improved user experience. We recommend
performing the following inspections frequently.
DURING THE SEASON
•Perform a visual inspection of the chimney.
Clean soot and tar if they have begun to
accumulate on the inner walls of the heater.
•Check whether the doors close tightly;
adjust if necessary.
AT THE END OF THE SEASON
•Inspect and clean the chimney.
•Use the vacuum cleaner to clean inside the
heater and inspect it.
•Any soot and tar (creosote) that has
accumulated on the walls of the heater will
hinder performance.
•Inspect door seals. These should be replaced
when they no longer seal thedoor perfectly.
•In the case of painted heaters, paint the cast
iron parts again if necessary.
CLEANING
Cleaning should always be performed when the
heater is cold.
Cleaning ash.
These heaters are equipped with an ash pan located
at the bottom of the heater.
Remove the ash pan and remove the ash.
Ash should be emptied into a metal container and
immediately removed from the house.
If necessary clean the ash pan housing.

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Painted parts
Clean with a dry cloth to avoid rust.
Chimney and connecting unit
Read the chapter in the Manual for Installers that
refers to this topic.
DOOR PANES
Cleaning
Fireplace window cleaning liquids are quite
effective products.
Never try to clean the glass while the fireplace is
working.
If the glass pane on the fireplace door is constantly
covered in soot, this means your fire is “poor” and
that the connecting pipe and chimney are being
blocked by soot and creosote.
Replacing.
The glass panes in your heater have been especially
manufactured for log stoves.
If they should break, they must be replaced by
another glass pane with the same technical
specifications. Contact our Distributor to provide
you with the appropriate glass pane, together with
instructions to assemble and seal.
MAINTENANCE PRODUCTS
Industrias HERGÓM, S.L. places a range of products
for the preservation of your heater and chimney at
your disposal: heat resistant paint, refractory putty,
glass cleaning products.
5 –PRODUCT RECYCLING
Your appliance is delivered packed in plastic and a
cardboard box on a wooden pallet. You can use
cardboard and wood as fuel for the first lightings of
the appliance, or take it to a local recycling point.
The plastic that protects the device must be taken
to a specific local recycling point or center, it must
not be disposed of in conventional waste dumpster.
All local regulations, including those that refer to
national or European regulations, must be applied
when recycling this device at the end of its useful
life. The product should never be disposed of in
conventional waste dumpster. Its appliance is made
up of components made of cast iron, steel, glass,
insulating materials and electrical material, which
are assembled using screws and rivets. You can
disassemble it and take it to a specific local recycling
point or center. Glass should not be disposed of in
conventional waste dumpster.

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6- SAFETY
WARNING!
Gas/log/pellet units get hot when in use.
Consequently, owners must act with precaution
and keep at a distance. Especially keep children,
the elderly and other people who require special
supervision, as well as pets, away from the
fireplace when it is in use.
Make sure that children or other people who are
not familiar with how the device works are
supervised by responsible people when they are
near the fireplace.
In order to prevent burns or children or other
people from coming near the appliance, use a fire
grille or screen.
A number of possible risks are present when
operating your solid fuel oven with fuel of any
brand. The said risks can be minimised if the
instructions and recommendations included in this
manual are followed.
•When installing the stove, observe the
necessary safety distances for the oven and
chimney from combustible surfaces (wooden or
papered walls, wooden floors...). Safety
distances must be respected when the lining on
walls or nearby areas may be damaged or
deformed by temperature (varnish, paint,
PVC...). Fig. 3.
•The base where you are going to install your
heater must be flat and provide a perfect seat.
The said base must also be capable of
supporting the weight of the heater. The base
must be built using heat resistant materials.
THIS STOVE MUST NEVER BE INSTALLED ON A
FLOOR DETERIORABLE BY HEAT (NON-
FLAMMABLE)
•All the area around the heater should must be
heat resistant. If not, they must be protected by
fire-proof material.
•Ash should be emptied into a metal container and
immediately removed from the house.
•Do not use flammable liquids to light the stove. Keep
any type of flammable liquid (petrol, gasoline,
alcohol,...) at a distance from the fireplace.
•Never use coal or fuels that are not recommended
for the operation of this product.
•Periodically inspect the chimney and clean whenever
necessary. Also inspect the state of joints, glass,
screws...
•Protect your hands with a glove or other insulating
material because, during operation, the opening
and closing handle will be hot.
Fig. 3
700
700
750
950

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7 - PROBLEMS WITH THE DRAW
Below is a list of the most common problems that
affect any type of heater. All these problems can be
corrected and, sometimes, only require slight
adjustments to make the heater work correctly.
Remember that the weather affects the way your
heater works.
If your heater release fumes inside the home, the
following may be the cause:
If you have a newly built chimney:
a) The draw may be poor.
b) The diameter or height may not be correct.
c) The system may be partiallyblocked.
In the case of a previous chimney:
a) Soot may be obstructing the chimney
partially.
b) There may be an internal or external crack
through which air may be entering.
c) The diameter or height may be not be
correct for the new device.
We recommend reading the chapter of the
MANUAL FOR PROFESSIONAL INSTALLERS and
revising all the information referring to Chimneys.

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8 - DIMENSIONES / MEASURES / DIMENSIONS / DIMENSIONI / DIMENSÕES

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9 - DATOS TECNICOS / TECHNICAL DATA / DONNÉES TECHNIQUES / DATI TECNICI / DADOS TÉCNICOS
Potencia Nominal / Nominal power / Puissance nominale / Potenza nominale / Potência
nominal ** (KW)
5,7
Temperatura de los gases medio / Average smoke temperatura / Temperaturemoyenne de
gaz / Temperatura media del gas / Temperatura media dos gases (ºC)
253
Temperatura media en collarín de salida / Average temperature at flue ring / Tempétature
moyenne dans le collier de sortie / Temperatura media nel giunto di uscita /Temperatura
média no colarim de saída (ºC)
304
Caudal másico de los humos / Mass flow rate of smoke / Débit massique des fumées/ Flusso
del fumo / Caudal mássico dos fumos (gr/seg)
5,9
Concentración de CO medio / CO emissions / Concentration moyenne de CO /
Concentrazione media di CO / Concentraçao de CO mêdio (13% O2 –Vol. %)
0,1
Rendimiento / Efficiency / Rendement / Prestazione / Rendimento (%)
80
Admite troncos de leña de longitud / Accepts logs of the following length / Admet des
buches de bois d-une longuer de / Accetta tronchi di legna da ardere di lunghezza / Admite
troncos de lenha de comprimento (mm)
420
Puerta Frontal / Fire door /
Porte frontale / Sportello
frontale / Porta frontal:
Alto / Height / Hauteur / Altezza / Alto: (mm)
400
Ancho / Width / Langeur / Larghezza / Largura: (mm)
450
Collarín de humos / Smoke collar / Collerette de fumees / Giunto uscita fumi / Colarím de
fumos (Ø mm)
150
Chimenea metálica / Metal chimney / Cheminee metallique / Caminetto in metallo /
Chaminé metálica (Ø mm)
150
Altura recomendada de chimenea / Recommended chimney height / Hauteur de
cheminee racommandee / Altezza camino consigliata / Altura recomendada da chaminé (m)
5 –6 *
Chimenea de albañilería mínimo aproximado / Masonry chimney min. approx. / Cheminee
de Maçonerie minimun approximatif / Camino minimo approssimativo in muratura /
Chaminé de alvenaria mínimo aproximado (mm)
175 x 175
Tiro recomendado / Recommended draw / Tirage recommandé / Tiraggio consigliato /
Tiragem recomendada (Pa)
20
Salida de humos / Smoke outlet / Sortie des fumées / Uscita fumi / Saída de fumos
Vertical
Peso / Weight / Poids / Peso / Peso (Kg)
90

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* Para otras medidas consultar al Distribuidor o al
Fabricante. (Valores Aproximados.)
Estufa homologada siguiendo las especificaciones de
la norma UNE-EN 13240:2002 “Estufas que utilizan
combustibles sólidos –Requisitos y métodos de
ensayo”, modificada por UNE-EN 13240/AC y UNE-EN
13240:2002/A2.
¡ADVERTENCIA! Su estufa no debe ser utilizada como
incinerador y no deben utilizarse otros combustibles
(plásticos, aglomerados, etc). Utilice los materiales
recomendados.
No usar como combustible maderas que provengan
del mar. Las sales contenidas en ella reaccionan en la
combustión liberando ácidosque atacan al hierro y
acero.
* In the case of other dimensions consult your Dealer
or the Manufacturer (Approximate Values) Stove
approved based on the specifications provided in
UNE-EN 13240:2002 “Room heaters fired by solid
fuel - Requirements and test methods”, as amended
by UNE-EN 13240/AC and UNE-EN 13240:2002/A2.
ATTENTION! Your heater should not be used as an
incinerator and no other types of fuel should be used
(plastic, chipboard…). Use recommended materials
only.
Do not wood washed ashore from the sea as fuel. The
salt contained in it will react in the combustion
process and release acid that will damage the iron
and steel.
* Pour d’autres mesures, consultez le distributeur ou
le fabricant (valeurs approximatives).
Poêle homologué conformément aux spécifications
de la norme UNE-EN 13240:2002 “Appareils de
chauffage utilisant du combustible solide - Exigences
et méthodes d’essai » modifiée par UNE-EN
13240/AC et UNE-EN 13240:2002/A2.
AVERTISSEMENT! Votre poêle ne doit pas être utilisé
comme incinérateur et il ne faut pas utiliser d’autres
combustibles (plastiques, agglomérés, etc.) que ceux
recommandés.
N’utilisez pas comme combustible de bois rejeté par la
mer. Les sels qu’il contient réagissent à la combustion
en libérant les acides qui attaquentle fer et l’acier.
* Per altre misurazioni consultare il distributore o il
produttore. (Valori approssimativi.)
Stufa omologata secondo le specifiche della normativa
UNE-EN 13240: 2002 "Stufe che utilizzano combustibili
solidi - Requisiti e metodi di testaggio", modificata da
UNE-EN 13240/AC e UNE-EN 13240: 2002/A2.
ATTENZIONE! La stufa non deve essere utilizzata come
inceneritore e non devono essere utilizzati altri
combustibili (plastica, agglomerati, ecc.). Usare i
materiali consigliati.
Non utilizzare legna proveniente dal mare come
combustibile. I sali in essa contenuti reagiscono nella
combustione rilasciando acidi che attaccano il ferro e
l'acciaio.
*Para outras medidas, consultar o Distribuidor ou o
Fabricante. (Valores Aproximados.)
Estufa homologada seguindo as especificações da
norma UNE-EN 13240:2002 “Estufas que utilizam
combustíveis sólidos –Requisitos e métodos de
ensaio”, modificada pela UNE-EN 13240/AC e a UNE-EN
13240:2002/A2.
ADVERTÊNCIA! Esta estufa não deve ser utilizada como
incinerador e não se deve de utilizar outros
combustíveis (plásticos, aglomerados, etc). Utilize os
materiais recomendados.
Não utilizar como combustível madeiras que venham
do mar. Os sais que contêm reagem na combustão
liberando ácidos que atacam o ferro e o aço.

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10 –COMPONENTES DE LA ESTUFA / EXPLOSED VIEW / EXPLOSÉ / COMPONENTI / EXPLODIDO

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11 –REPUESTOS / SPARE PART / PIÈCES DE RECHANGES / RICAMBI /PEÇAS SOBRESSALENTES
PC NO
PART NAME
QTY
1
9917514
1
2
9900859
1
3
9917028
1
4
99J38
1
5
99T316
2
6
9920763
1
7
99J14
1
8
9917020
1
9
9901355
2
10
9915861
2
11
9920761
2
12
9917002
3
13
9920764
1
14
9917024
1
15
9920762
1
16
9915852
1
17
9917463
1
18
99T1472530
2
PC NO
PART NAME
QTY
20
9917463
1
21
9917463
2
22
9920765
1
23
9920758
1
24
9906833
1
25
9901053
4
26
9901049
8
27
9921187
2
28
99T5460
4
29
9920754
1
30
9921188
1
31
9920095
1
32
9920753
1
33
9921146
1
34
9921147
1
35
9921148
1
36
9921184
1
37
9921149
1
38
9915850
2
Se recomienda usar piezas de repuesto recomendadas por el fabricante.
INDUSTRIAS HERGÓM, S.L. declina toda responsabilidad derivada de una instalación defectuosa o de una utilización incorrecta
y se reserva el derecho de modificar sus productos sin previo aviso.
La responsabilidad por vicio de fabricación, se someterá al criterio y comprobación de sus técnicos, estando en todo caso
limitada a la reparación o sustitución de sus fabricados, excluyendo las obras y deterioros que dicha reparación pudiera
ocasionar.
We recommend using spare parts recommended by the manufacturer.
INDUSTRIAS HERGÓM, S.L., rejects any liability derived from a faulty installation or incorrect use and reserves the right to alter
its products without prior warning.
Any liability due to manufacturing defects will be subject to the criteria and verification of the company’s experts and will be
limited to the repair or replacement of its products, excluding any construction work or damage the said repairs may cause.
Nous conseillons l’utilisation des pièces de rechange recommandées par le fabricant.
INDUSTRIAS HERGÓM, S.L. décline toute responsabilité relative à une installation défectueuse ou à une utilisation incorrecte
et se réserve le droit de modifier ses produits sans avertissement préalable
La responsabilité pour vice de fabrication sera soumise au critère et à l’approbation de ses experts techniciens et se traduira,
limitée dans tous les cas, par la réparation ou le remplacement de ses pièces fabriquées excluant les ouvrages et détériorations
qui découleraient de cette réparation.
Si consiglia di utilizzare solo parti di ricambio consigliate dal produttore.
INDUSTRIAS HERGÓM, S.L. declina ogni responsabilità derivante da un'installazione non corretta o da un uso errato e si riserva
il diritto di modificare i propri prodotti senza preavviso.
La responsabilità per difetti di fabbricazione sarà soggetta al giudizio e alla verifica dei suoi tecnici e, in ogni caso, sarà limitata
alla riparazione o alla sostituzione dei suoi prodotti, ad esclusione dei lavori e i danni che tale
riparazione può causare.
Recomenda-se utilizar peças sobressalentes recomendadas pelo fabricante.
A INDUSTRIAS HERGÓM, S.L. declina qualquer responsabilidade derivada de uma instalação defeituosa ou de uma utilização
incorreta e reserva-se o direito de modificar os seus produtos sem aviso prévio.
A responsabilidade por vício de fabricação, será submetida ao critério e à verificação dos técnicos da empresa Hergom e estará
sempre limitada à reparação ou substituição dos seus produtos, excluídas as obras e o deterioro que a referida reparação
poderia ocasionar.

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12 –MANTENIMIENTO / MAINTENANCE / MANUTENZIONE / MANUTENÇÃO

44
12 –MANTENIMIENTO / MAINTENANCE / MANUTENZIONE / MANUTENÇÃO

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12 –MANTENIMIENTO / MAINTENANCE / MANUTENZIONE / MANUTENÇÃO

INDUSTRIAS HERGÓM S.A.
SOTO DE LA MARINA - Cantabria
Apartado de Correos, 208
39080 Santander (ESPAÑA)
Tel.: [phone]*
Fax: [phone]
Web: http://www.hergom.com
E-mail: [email protected]
C07100AB366
Revisión 6
Fecha de edición: 08/2022