HERO 100 User manual

Version 1.5
February 17, 2021
Model 100
Instruction
Manual

2
Contents
Introduction 6
Hero and Your Health 6
Easy Setup and Use!6
About this Guide 6
Warnings and Intended Use 7
PRECAUTIONS: 8
Storage and Access 8
Cartridge 8
Transporting the Hero Pill Dispenser 8
What’s in the Box 9
Setup 9
Getting to Know the Hero Pill Dispenser Interface 11
First-Time Use 13
Connect to Wi-Fi 14
Download the Hero App and Create Your Account 14
Enter Medication Information into Your Account 15
Set Up Notifications 20
Add a Caregiver 21
Load Medication into Hero 23
Dashboard 25
Today’s Schedule 25
Dispense Medication 27
Dispense a Scheduled Dose 27
Skip a Scheduled Dose 27
Dispense a Missed/Skipped Dose 28
Dispense on Demand 28
Notification Preferences 31

3
Set Hero Notification Preferences 31
Set a Reminder by Phone 32
Manage Medications 33
View/Edit a Medication 33
Amount Remaining 34
Drug Information 34
Notes 34
Photos 34
Medication History 34
Passcode 35
View/Edit a Schedule 35
Add a New Medication 35
Remove a Schedule 37
Remove a Medication from Hero 38
Refill Cartridges 39
Refill When a Cartridge is Empty 39
Refill an Empty Cartridge Later 39
Refill When Medication is Expired 40
Refill at Any Time 40
Caregivers 41
Add a Caregiver 41
Remove a Caregiver 42
The Caregiver Experience 42
The Stats Menu 44
The More Menu (Account Settings) 46
Refer a Friend 46
Your Account 46
Update Your Name and/or Email Address 46

4
Update Your Phone Number 46
Change Your Account Password 47
Transfer Account to a New Hero 48
Device Log 49
Your Settings 49
Skipped/Missed Dose 49
Hero Passcode 49
Remove a Passcode 49
Vacation Mode 50
Manage Caregivers 51
Notifications 51
Get Support 52
About 52
Log Out 52
Hero Settings 52
Preferences 53
Set Volume 53
Set Brightness 54
Change the Time Zone 55
Travel Mode 56
Firmware Update 56
About 56
Change or Reconnect to Wi-Fi Networks 56
Network Info 57
Regulatory 58
Reset to Factory 58
Traveling with and Storing Hero 58
Manual Access to Medication 61

5
FAQs 62
Cleaning 63
Troubleshooting 63
Support 64
Technical Specifications 65

6
Introduction
Thank you for choosing Hero, the full-service in-home medication management platform
that stores, dispenses, and manages medication schedules and fulfillment for you and your
loved ones. You should read this instruction manual in full before using the Hero platform as
it contains information on limitations of the Hero platform as well as important safety
information. !!
Hero and Your Health
The Hero platform brings simplicity to your health regimen through the seamless integration
of our pill dispenser , app, and fulfillment services, with the objective of improving your
adherence to your medications and supplements.
Underusing, overusing, or forgetting your medication can have severe consequences on your
health. Approximately 50 percent of Americans don’t take their medication as prescribed,
resulting in emergency room visits and medical procedures that might have been avoided.
The Hero app works alongside the Hero Pill Dispenser to provide you and your loved ones
with notifications when it is time to take your pills, as well as alerts if you skip or miss a
dose.!Additionally, Hero tracks your interactions with the Hero Pill Dispenser and app in order
to provide you with meaningful insights into a critical step in your medication adherence
activities.”.
Easy Setup and Use
!
We have designed Hero so that people of all ages (even your parents!) can set up and
operate it. All you have to do is plug the Hero Pill Dispenser in and its screen will guide you
through the rest. The Hero Pill Dispenser requires a Wi-Fi connection and can be set up using
an Android or iOS mobile device.!
About this Guide
This guide can be used in tandem with the on-screen setup, as well as a reference for the
everyday use of the Hero platform. This guide includes many important topics not included
in the on-screen setup, such as safety instructions, and guidance on cleaning and
troubleshooting.

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Warnings and Intended Use
!PLEASE READ – IMPORTANT SAFETY INFORMATION !
The Hero platform assists patients and their caregivers with medication management by
sorting and dispensing medicines and providing reminders to take and/or fill medicines,
whether or not they are loaded into the Hero Pill Dispenser. It is not a replacement for the
guidance of a healthcare professional, your attention to correct dosing, nor to replace an
attentive and qualified caregiver, should one be required by the medication recipient.
The Hero Pill Dispenser should not be used by a recipient of medication who is incapable of
verifying the accuracy of each dispensed dose (such as those suffering from dementia or
other cognitive or physical impairments) unless pill dispense accuracy is being verified, in
each instance, by qualified person(s) trusted by the medication recipient, i.e. a caregiver,
a healthcare aide, and/or a healthcare professional.
Even though the Hero Pill Dispenser is capable of successfully and accurately dispensing
most whole pills loaded into the device on most occasions, the Hero Pill dispenser should
not be used to dispense medicines that have high dosage sensitivity, that have a narrow
therapeutic window, that are used to treat acute conditions or that are used to treat life-
threatening events. Hero Health, Inc. cannot guarantee the accuracy of medication
dispenses from the Hero Pill Dispenser due to, among other things, the potential for human
error and/or mechanical and software limitations or failures.
The medication recipient (or a trusted qualified person) must always verify, that the types
of pills and number of pills dispensed by the Hero Pill Dispenser match the prescribed or
desired dosage before the medication recipient ingests the contents of the pill cup.
Be sure to keep track of pills inside the Hero Pill Dispenser by size, shape, color, imprint,
or form to help ensure that dispensed doses match prescribed doses. If you cannot
visually differentiate between the different types of pills you intend to store in the Hero Pill
Dispenser, do not add those medications to the device. Partial pills, liquid medications and
medications that require refrigeration cannot be stored in the Hero Pill Dispenser. Keep the
original prescriptions or pill bottles for your medications for reference and travel after
loading the appropriate medications into the Hero Pill Dispenser.
Due to the risk of cross-contamination of various medications loaded into the Hero Pill
Dispenser (including the risk of residual medication which can remain in the device after all
pills have been removed), the Hero Pill Dispenser is intended only to be used by a single
recipient of medication at one time, and must undergo factory refurbishment between
users.!If you can no longer be exposed to a medication that was once placed into the Hero
Pill Dispenser, contact customer service at 1-855-855-9962 for further assistance.!
If children or other individuals who may be harmed by gaining unsupervised access to the
medications are present, the Hero Pill Dispenser should be installed beyond their reach with
passcode protection enabled for all medication dispenses.!

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The Hero Pill Dispenser is designed to function on a flat and level surface. If it is ever tilted
over, subject to motion or vibration or otherwise mishandled, you must open the door with
the Pill Access key and verify that the medications are in their proper cartridge before you
continue to use the device.
If the Hero Pill Dispenser or any associated mobile phones are out of audio range, or if the
WiFi connection is not functioning properly, the Hero platform notifications may not be
delivered or occur as expected.
If the Hero Pill Dispenser is used in a manner not specified in the operating instructions, then
the protection provided by the Hero platform’s security features may be impaired and
incorrect dosing may occur.
PRECAUTIONS:
Storage and Access
● Hero should be kept away from humidity and moisture and operated consistently with
the technical specifications contained in these instructions. Do not store in a
bathroom.
● Hero provides a Pill Access key to enable manual access to medications stored within
the Hero Pill Dispenser. Make sure to also keep a small amount of medication of each
type stored outside of the Hero Pill Dispenser so that it can be accessed immediately
in the event of unexpected failure of the Hero platform.
Cartridge
● When inserting a cartridge, make sure to push the bottom tab all the way in, until you
hear a click sound. This will ensure the cartridge is securely and properly installed.
● Be sure not to put any downward pressure on the cartridge door when reaching in to
retrieve a medication cartridge.
● Overfilling a cartridge can cause the Hero Pill Dispenser to not properly dispense
medication. Do not load pills above the “MAX” fill line shown on the cartridge.
● When removing a cartridge and its medication, do not put new medication in that
cartridge or any other cartridge at that time. New medication must be added by
following the Adding a New Medication instructions.
● Do not put any cartridges or the cup in a dishwasher. Wash with warm water and non-
abrasive soap, and completely rinse and dry before putting back into the Hero Pill
Dispenser.
Transporting the Hero Pill Dispenser
● All medication must be removed before transporting the Hero Pill Dispenser. Do not
tip or tilt the Hero Pill Dispenser with pills on-board as this may lead to mixing of pills

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or failure of the device. Make sure to properly insert the travel bar before
transporting the Hero Pill Dispenser.
● Do not force the travel bar into its designated slot at the back of the Hero Pill
Dispenser. If you feel some resistance inserting the travel bar, rotate it until it slides in
farther. The compartment cover will not close unless the travel bar is properly inserted.
Resetting the Hero Platform
● Resetting your Hero will cause it to lose all data associated with your account. After
resetting, you will have to manually empty any medication stored inside, reconnect to
Wi-Fi, and re-enter your regimens into your account.
What’s in the Box
• Hero Pill Dispenser
• Travel Bar!
• 10 Medication Cartridges!
• Cup
• Pill Access Key
• AC!Adapter
• Travel Bar Holder
• Getting Started Guide
Note
: Keep your pill access key and travel bar in a secure location that is not easily
accessible by children. The Safety Key is used to manually open the Hero Pill Dispenser in
order to retrieve your medication in the case of an emergency or device failure, such as a
power outage.!!
Setup
1. Remove Hero from the box and place it on a level, sturdy, indoor surface. Be sure to
handle Hero by grasping the sides or lifting from the bottom.
CAUTION:
Hero should be
kept away from humidity and moisture and operated consistently with its technical
specifications as contained in these instructions.!Do not store in a bathroom.

10
2. Remove the lock compartment cover on the rear of the Hero Pill Dispenser.
3. Pull the travel bar out of the lock compartment.
4. Thread the travel bar into the travel bar holder for safekeeping.
5. Replace the lock compartment cover. Remove the sticker covering the power port on
the back of Hero.
6. Locate the power supply and plug one end into the power port and the other end into
an outlet. Hero will power on automatically.

11
Getting to Know the Hero Pill Dispenser
Interface
When you first plug in Hero Pill Dispenser, you will have the opportunity to follow a tutorial
which will allow you to practice using the interface. If you are comfortable using the Hero
interface after following the tutorial, feel free to skip this section.
The Hero interface consists of an LED screen and five buttons. Each arrow is a button, as is
the center circle.!

12
Note:
The LED screen is not a touchscreen.
Use the arrow buttons to navigate through the options on the screen and use the center
button to make selections. For example:

13
Use the arrow buttons to move the highlighter up, down, left, or right, from one letter/number
to another. When the desired letter/number is highlighted, press the center button to register
that selection.
Another example:
Use the up and down arrows to scroll through the options on the screen. When the desired
option is centered in the screen, press the center button to register that selection.
The center button will also register any option on the LED screen that is blinking.
Additionally, you can back out of any screen by pressing the left arrow button.
First-Time Use
After you’re finished with the tutorial, Hero will be ready to be set up. Be sure to have all the
medications you want to use with Hero nearby.

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Connect to Wi-Fi
1. Select
Okay
to start the process of connecting to Wi-Fi. Hero will search for all available
Wi-Fi networks.
2. Select your network.
3. Select
That’s right
to confirm your network or
Go Back
to select a different network.
4. Enter your Wi-Fi network’s password and select
Done
. Hero will attempt to connect to
the network.
Note:
If the password is entered incorrectly, Hero will let you know and
allow you to
Try again
.
5. Hero will detect your time zone.
Confirm
your time zone or
Change Timezone
.
6. Hero will direct you to go to www.herohealth.com/start.
Download the Hero App and Create Your Account
1. Open a browser on your phone and go to www.herohealth.com/start
2. Select
Continue Setup
to be taken to the App Store if you have an iPhone, or Google
Play if you have an Android, and download the Hero app.
3. Once the Hero app is downloaded, open the app and select
Get started
.
4. To create an account with Hero, select
Create Account
toward the bottom of
the screen.
5. Enter your first name, last name, gender, date of birth, email address, and a password
you would like to use, taking note of the listed password requirements, and select
Create account
. This email address and password will be the credentials you use to log
in either on the Hero website or in the app.!
6. Hero will send a confirmation email to the email address you entered in step 5. Open the
confirmation email on your phone and select
Continue setup
.
7. The app will open again. Enter the eight-digit
Connection Code
displayed on Hero and
select
Connect
.

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Enter Medication Information into Your Account
The Hero app will now guide you through the process of adding medications to your
Hero account.
Important:
● The Hero Pill Dispenser can store up to 10 medications.
● You can add more than 10 medications to your Hero account but they will need to be
stored outside of Hero. Hero will still notify you to take those outside medications via
on-screen and in-app notifications.
● Hero will ask you to add ALL medications into your account before asking you to
physically load up to 10 inside the device.
● Only store
whole pills
.
●
Never
store half pills, gummies, or powdery, sticky, or dissolvable pills.
●
Never
keep Hero in a humid place, such as a bathroom.
1. On the app, select
I Agree
, acknowledging the above storage notes.
2. Enter the name of your first medication. As you type in the medication name, the Hero
app will refer to a database of medication names to assist in selecting the correct one.
Select the correct medication. If your medication is not in the database, fully spell it out
and select
Create XYZ
.

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3. If there is more than one type of a certain medication (i.e. Tylenol and acetaminophen),
choose which type is appropriate.!
4. Choose the
dose form
of the medication. Depending on the medication you entered,
different forms will be available to select from.

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5. Choose the
dose strength
from the options provided.!
6. Enter the
Expiration date
of this medication.
When asked if you will store this in Hero, select
Yes
if you plan to do so. However, you can
choose to use the Hero app as a notification system only, and not store and dispense
medication inside Hero. To do so, select
No
. Partial pills, liquid medications, and medications
that require refrigeration cannot be stored in Hero. If you add them to your account, be sure
to select
No
in this step.

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7. Choose whether you take the medication at a
Scheduled Time
or
As Needed
.
8. If
As Needed
, select
Finished
. If at a
Scheduled Time
, continue with the steps below.
a. Choose
Everyday
if you take this medication at least once a day or choose
Select
Days
if you take this medication only on certain days as indicated on the
prescription label.
b. Select
+Add Time
.
c. Use the scroll wheel to set the hour, minute, and AM/PM and select
Confirm
.
d. Use the
+
and
-
buttons to set the number of pills you take at this time.
e. If you take this medication multiple times per day, repeat steps b-d as necessary.
f. Select
Save Schedule
.

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9. Use the plus and minus buttons to set a number of pills you can manually dispense. If a
scheduled medication, that number plus the number of pills scheduled per day will
equal the maximum allowed.
10. Select
Finished
.
11. To add more medications, select
Add
and repeat steps 2-10 for up to nine more
medications. After each medication is added to your account, the app will update you
on the number of medication cartridge slots available. It will also list all medications
already entered and allow you to edit them.
12. When finished, select
Done adding medication
.

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13. The passcode feature limits access by others, such as children who may be able to
reach Hero. It requires you to enter a four-digit code using the Hero interface for Hero to
dispense. If you would like to implement the passcode, select
Use passcode
. Otherwise,
select
No Thanks
and skip to Set Up Notifications, below.
Note:
You can always add a passcode later. See Account Settings for more information.
14. The app will display all the medications in your account. By default, they will all be
selected to require a passcode. Deselect any medications you wish to not have a safety
lock. Select
Next
.
15. An image of the buttons of the Hero interface will display with a number assigned to
each button. Create a passcode using the numbers 1, 2, 3, and 4, in any order, by
selecting the buttons on the screen in that order and select
Next
.
Set Up Notifications
When it’s time for a scheduled dose of medication, Hero will notify you by playing a chime
and displaying that it’s time for your regimen. These Hero notifications can be customized.!
Note
: The following is part of first-time use. To learn more about notifications and how they
can be customized, see the Notifications chapter.
Select whether you would like to be notified via an
App Notification
or via a
Phone Call
. You
can also skip this step for now and change your notification preferences later.