HERO 100 User manual

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Hero Model 100
Instruction Manual
Version 1.1
Hero Health
160 Varick St.
Suite 1004
NY, NY 10013

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Contents
Warnings and Intended Use .............................................................................................................. 4
Introduction.............................................................................................................................................. 6
Hero and Your Health ...................................................................................................................... 6
Easy Setup and Use.......................................................................................................................... 6
About this Guide................................................................................................................................ 6
What’s in the Box................................................................................................................................... 6
Setup...........................................................................................................................................................7
Getting to Know the Hero Interface................................................................................................ 9
First-Run Experience............................................................................................................................12
Connect to Wi-Fi..............................................................................................................................12
Download the Hero App and Create Your Account ............................................................12
Enter Medication Information into Your Account ..................................................................13
Load Medication into Hero ..........................................................................................................20
Set Up Notifications........................................................................................................................23
Add a Caregiver .......................................................................................................................... 23
Dashboard .............................................................................................................................................26
Today’s Schedule ............................................................................................................................ 26
Dispense Medication..........................................................................................................................28
Dispense a Scheduled Dose........................................................................................................28
Skip a Scheduled Dose..................................................................................................................28
Dispense a Missed/Skipped Dose............................................................................................. 29
Dispense on Demand ................................................................................................................29
Notification Preferences................................................................................................................ 32
Set Hero Notification Preferences.........................................................................................32
Set a Reminder by Phone.........................................................................................................33
Manage Medications..........................................................................................................................35
View/Edit a Medication.................................................................................................................35
Amount Remaining.......................................................................................................................... 36
Drug Information..............................................................................................................................36
Notes....................................................................................................................................................36
Photos.................................................................................................................................................. 36

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Medication History ..........................................................................................................................36
Passcode............................................................................................................................................ 37
View/Edit a Schedule..................................................................................................................... 37
Add a New Medication ............................................................................................................. 37
Remove a Schedule ...................................................................................................................39
Remove a Medication from Hero.......................................................................................... 40
Refill a Cartridge with Medication..............................................................................................41
Refill a Cartridge Later..............................................................................................................42
Schedules ...............................................................................................................................................42
Drug Monitoring....................................................................................................................................46
Caregivers ..............................................................................................................................................47
Add a Caregiver...............................................................................................................................48
Remove a Caregiver.......................................................................................................................48
The Caregiver Experience ............................................................................................................49
The Stats Menu.....................................................................................................................................50
The You Menu (Account Settings) ..................................................................................................52
To Refer a Friend..............................................................................................................................53
Manage Caregivers........................................................................................................................53
Safety Settings.................................................................................................................................53
Account and Security.....................................................................................................................53
Update Your Name and/or Email Address ........................................................................53
Update Your Phone Number ...................................................................................................54
Change Your Password ............................................................................................................54
Add a Passcode ..........................................................................................................................56
Update a Passcode ...................................................................................................................56
Notification Preferences................................................................................................................ 57
Get Support.......................................................................................................................................58
Device Log .........................................................................................................................................59
Manage Features ............................................................................................................................59
About ...................................................................................................................................................59
Log Out ...............................................................................................................................................60
Hero Fill ....................................................................................................................................................60

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Setup....................................................................................................................................................60
User Info and Health Conditions............................................................................................60
Insurance Info ...............................................................................................................................60
Prescription Transfer ...................................................................................................................61
Managing Hero Fill............................................................................................................................61
Prescription Transfer Statuses.................................................................................................61
Ordering Refills ............................................................................................................................. 62
Viewing Order Details................................................................................................................ 62
Pill Management.......................................................................................................................... 62
View Quantity/Estimated Quantity......................................................................................62
Check Cartridge.......................................................................................................................... 62
Hero Settings.........................................................................................................................................63
Change or Reconnect to Wi-Fi Networks...............................................................................63
Preferences........................................................................................................................................64
Set Volume ....................................................................................................................................64
Set Brightness...............................................................................................................................65
Change the Time Zone..............................................................................................................66
About ................................................................................................................................................... 67
Network Info ...................................................................................................................................... 67
Travel Mode....................................................................................................................................... 67
Reset to Factory Settings.............................................................................................................68
Regulatory..........................................................................................................................................68
Traveling with and Storing Hero .....................................................................................................68
Manual Access to Medication..........................................................................................................71
FAQs ......................................................................................................................................................... 72
Cleaning.................................................................................................................................................. 73
Troubleshooting ................................................................................................................................... 73
Support....................................................................................................................................................74
Technical Specifications ................................................................................................................... 75
Warnings and Intended Use

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!PLEASE READ – IMPORTANT SAFETY INFORMATION !
The Hero device assists patients and their caregivers with medication management
by sorting and dispensing medicines and providing reminders to take and/or fill
medicines, whether or not they are loaded into Hero. Hero is not a replacement for the
guidance from healthcare professionals nor intended to replace an attentive
caregiver, should one be required by the user.
Even though Hero dispenses most whole pills loaded into the device, using Hero to
dispense medicines that have!high dosage sensitivity, treat acute conditions or life-
threatening events should be reviewed and assessed with your healthcare team. Hero
cannot guarantee accuracy of medication dispenses due to potential human error
and/or mechanical and software discrepancies.!
Keep the original prescriptions or pill bottles for reference after loading appropriate
medications into the Hero device.
Be sure to verify that the types of pills and number of pills dispensed match the
prescribed dosage. Keep track of pills inside the Hero device by size, shape, color,
imprint, or form to help ensure that dispensed doses match prescribed doses. Partial
pills, liquid medications and medications that require refrigeration cannot be stored in
Hero.
In cases where the end user is incapable of verifying accuracy, as stated above,
please ensure that pill dispense accuracy is being verified by person(s) trusted by the
end user, i.e. a caregiver, a healthcare aide, and/or a healthcare professional.
For safety purposes, the Hero is intended only to be used by a single user, to avoid the
potential risk to other users from adverse reactions to residual amounts of medications
in the product.!
If children are nearby, Hero should be installed beyond their reach with passcode
protection enabled for all medication.!If Hero is used in a manner not specified in the
operating instructions, then the protection provided by Hero may be impaired. If Hero
is ever tilted over or mishandled, please open the door with the safety key and check
to see if medications are in the proper cartridge.!
If Hero or any associated mobile phones are out of audio range, or if the Hero WiFi
connection is not functioning properly, Hero notifications may not occur properly.!

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Introduction
Thank you for choosing Hero, the full-service in-home medication manager that
stores, dispenses, and manages medication schedules and fulfillment for you and your
loved ones.!
Hero and Your Health
Hero brings simplicity to your health regimen through the seamless integration of our
device, app, and fulfillment services, with the objective of improving your adherence
to your medications and supplements. Underusing, overusing, or forgetting your
medication can have severe consequences on your health. Approximately 50 percent
of Americans don’t take medicine as prescribed, resulting in emergency room visits
and medical procedures that could be avoided. The Hero app works alongside the
Hero device to provide you and your loved ones with notifications when it is time to
take your pills, as well as alerts if you skip or miss a dose.!Additionally, Hero tracks your
consumption to provide you with meaningful insights into your regimen behavior.
Easy Setup and Use
!
We have designed Hero so that people of all ages (even your parents!) can set up and
operate it. All you have to do is plug Hero in and its screen will guide you through the
rest. Hero requires a Wi-Fi connection and can be set up using a desktop computer or
an Android or iOS mobile device.!
About this Guide
This guide can be used in tandem with the on-screen setup, as well as a reference for
everyday use of Hero. This guide includes many important topics not included in the
on-screen setup, such as cleaning and troubleshooting.
What’s in the Box
• Hero Device
o Travel Lock!
o 10 Medication Cartridges!
• Cup
• Safety Key
• AC!Adapter

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• Travel Bar Holder
• Cartridge Pill Trackers
• Getting Started Guide
NOTE
: Keep your Safety Key and Travel Bar in a secure location that is not easily
accessible by children. The Safety Key is used to manually open Hero in order to
retrieve your medication in the case of an emergency, such as a power outage.!!
[Images of new items needed]
Setup
1. Remove Hero from the box and place it on a level, sturdy, indoor surface. Be sure
to handle Hero by grasping the sides or lifting from the bottom.
CAUTION:
Hero should be kept away from humidity and moisture.!Do not store in
a bathroom.
2. Remove the lock compartment cover on the rear of Hero.
3. Pull the travel lock out of the lock compartment.

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4. Thread the travel bar into the travel bar holder for safekeeping.
5. Replace the lock compartment cover. Remove the sticker covering the power port
on the back of Hero.
6. Locate the power supply and plug one end into the power port and the other end
into an outlet. Hero will power on automatically.

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Getting to Know the Hero Interface
When you first plug in Hero, you will have the opportunity to take a tutorial which will
allow you to practice using the interface. If you are comfortable using the Hero
interface after taking the tutorial, feel free to skip this section.
The Hero interface consists of an LED screen and five buttons. Each arrow is a button,
as is the center circle.!

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NOTE:
The LED screen is not a touchscreen.
Use the arrow buttons to navigate through the options on the screen and use the
center button to make selections. For example:

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Use the arrow buttons to move the highlighter up, down, left, or right, from one
letter/number to another. When the desired letter/number is highlighted, press the
center button to register that selection.
Another example:
Use the up and down arrows to scroll through the options on the screen. When the
desired option is centered in the screen, press the center button to register that
selection.
The center button will also register any option on the LED screen that is blinking.
Additionally, you can back out of any screen by pressing the left arrow button.

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First-Run Experience
After you’re finished with the tutorial, Hero will be ready to be set up. Be sure to have
all the medications you want to use with Hero nearby.
Connect to Wi-Fi
1. Select
Okay
to start the process of connecting to Wi-Fi. Hero will search for all
available Wi-Fi networks.
2. Select your network.
3. Select
That’s right
to confirm your network or
Go Back
to select a different
network.
4. Enter your Wi-Fi network’s password and select
Done
. Hero will attempt to connect
to the network. Once successfully connected, Hero will direct you to go to
www.herohealth.com/start.
NOTE:
If the password is entered incorrectly, Hero will let you know and allow you
to
Try again
.
5. Hero will detect your time zone.
Confirm
your time zone or
Change Timezone
.
Download the Hero App and Create Your Account
1. Open a browser on your phone and go to www.herohealth.com/start
2. Enter your mobile number and select
Send SMS Link
. Hero will text you a link you
can follow to download the app from the app store if you have an iPhone, or from
Google Play if you have an Android phone.!
3. Once the Hero app is downloaded, open the app and select
Get started
.
4. To create an account with Hero, select
Create Account
.
5. Enter your first name, last name, email address, and a password you would like to
use, taking note of the listed password requirements, and select
Create account
.
This email address and password will be the credentials you use to log in either on
the Hero website or in the app.!
6. Hero will send a confirmation email to the email address you entered in step 5.
Open the confirmation email on your phone and select
Continue setup
.
7. The app will verify your account. Select
Next
.
8. Sign in with the email and password you entered in step 5 and select
Sign in
.
9. Enter the four-digit connection code that is displayed on your Hero and select
Commit
.

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Enter Medication Information into Your Account
The Hero app will now guide you through the process of adding medications to your
Hero account. While Hero can store up to 10 different medications, you can enter in as
many as you like to your account. Decide what medications you intend to store inside
Hero. All medications will be added to your account before they are loaded into Hero.
1. Enter the name of your first medication. As you type in the medication name, the
Hero app will refer to a database of medication names to assist in selecting the
correct one. Select the correct medication. If your medication is not in the
database, fully spell it out and select
Next
.

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2. If there is more than one type of a certain medication (i.e. Tylenol and
acetaminophen), choose which type is appropriate.!
3. Choose the
dose form
of the medication. Depending on the medication you
entered, different forms will be available to select from.

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4. Choose the
dose strength
from the options provided.!
5. Enter the
Expiration date
of this medication.
6. When asked if you will Store this in Hero, select
Yes
if you plan to do so. However,
you can choose to use the Hero app as a notification system only, and not store
and dispense medication inside Hero. To do so, select
No
.

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WARNING:
Partial pills, liquid medications, and medications that require refrigeration
cannot be stored in Hero. If you add them to your account, be sure to select
NO
in
step 6.
7. Choose whether you take the medication at a
Scheduled Time
or
As Needed
.
8. If
As Needed
, select
Finished
. If at a
Scheduled Time
, continue with the steps
below.
a. Choose
Everyday
if you take this medication at least once a day or choose
Select Days
if you take this medication only on certain days as indicated on
the prescription label.
b. Select
+Add Time
.
c. Use the scroll wheel to set the hour, minute, and AM/PM.
d. Select
Confirm
.
e. Use the
+
and
-
buttons to set the number of pills you take.
f. If you take this medication multiple times per day, add more times as necessary.
g. Select
Save Schedule
.
h. Optionally, create another schedule for this medication by selecting
+Add
schedule
. For instance, if you take this medication once per day on certain
days, and twice per day on other days, you’ll need to create an additional
schedule.

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9. Optionally set a limit on how much of this medication can be dispensed per day by
selecting the
Enable limits
toggle.
10. Use the plus and minus buttons to set a number of pills you can manually dispense.
If a scheduled medication, that number plus the number of pills scheduled per day
will equal the maximum allowed.
11. Optionally enter an exact count of pills you will load into Hero.

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12. When finished entering all information about your first medication, select
Finished
.
13. Select
Continue
to confirm the details and schedule.!
To add more medications, select
Add
and repeat steps 1-14 for up to nine more
medications. After each medication is added to your account, the app will update you
on the number of medication cartridge slots available. It will also list all medications
already entered and allow you to edit them.
14. When finished, select
Done adding medication
.

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15. The passcode feature limits access by others, such as children who may be able to
reach Hero. It requires you to enter a four-digit code using the Hero interface in
order for Hero to dispense. If you would like to implement the passcode, select
Add
a passcode
. Otherwise, select
No Thanks
and skip to Load Medication into Hero,
below.
NOTE:
You can always add a safety lock later. See Account Settings for more
information.
16. The app will display all the medications in your account. By default, they will all be
selected to have a safety lock. Deselect any medications you wish to not have a
safety lock. Select
Next
.
17. An image of the buttons of the Hero interface will display with a number assigned
to each button. Create a passcode using the numbers 1, 2, 3, and 4, in any order,
by selecting the buttons on the screen in that order.

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18. Select Confirm passcode.
19. On Hero, select
Okay
.
Load Medication into Hero
After entering in your medication information into your account, that data will be sent
to your Hero. This process may take a few minutes, and then Hero will be ready to have
medication loaded. Keep your empty pill bottles on hand in case you need to refer to
them later.
1. Hero will let you know it’s preparing to have you load your first medication. Select
Okay
.
2. Hero’s cartridge door will open. Remove cartridge 1 by grasping the bottom, slightly
pinching with thumb and forefinger, and pulling out.
CAUTION:
Be sure not to put any pressure on the cartridge door.