HighPoint SSD7000 Series User manual

1
SSD7000 Series NVMe RAID Solutions
Mac Installation Guide
V1.07 –Jun, 2022

2
Contents
Overview........................................................................................................................................................ 3
Prerequisites ................................................................................................................................................... 4
1. Disabling macOS Secure boot for T2 Systems....................................................................................... 5
Disabling Secure Boot ........................................................................................................................... 5
2. Disabling SIP (for macOS 10.13x and earlier)....................................................................................... 6
3. Reduced Security Policy –For Apple M1 Platform............................................................................... 8
Reduced Security Policy........................................................................................................................ 8
4. Installing the Device Driver ................................................................................................................... 9
macOS High Sierra 10.13 and Mojave10.14 and Catalina 10.15 and Big Sur 11.x and Monterey 12.x
Driver Installation Procedure................................................................................................................. 9
5. Updating the Device Driver...................................................................................................................13
Updating the Device Driver (for macOS 10.13/10.14/10.15/11.x/12.x) ...............................................14
6. Uninstalling the Device Driver..............................................................................................................17
Uninstalling the Device driver for macOS 10.13 and 10.14 .................................................................17
Uninstalling the Device Driver for macOS 10.15 and 11.x and 12.x....................................................17
7. Installing the RAID Management Software (WebGUI) ........................................................................18
Installing the WebGUI for macOS 10.13/10.14/10.15/11.x/12.x..........................................................18
8. Updating the WEBGUI for macOS 10.13/10/14/10.15/ 11.x/12.x........................................................19
9. Uninstalling the WebGUI for macOS 10.13/10.14/10.15/ 11.x/12.x ....................................................19
10. Trouble shooting....................................................................................................................................20
Unable to connect to the WebGUI........................................................................................................20
The WebGUI can't connect to a remote system ....................................................................................21
Appendix.......................................................................................................................................................22
Checking the macOS version................................................................................................................22
Check the security & privacy................................................................................................................22
Verifying Product Installation...............................................................................................................23
WEBGUI service restart .......................................................................................................................25
Checking the SIP Status........................................................................................................................25
Systems with T2 chipsets –Secure Boot status ....................................................................................25
Apple M1 Platform –Reduced security policy.....................................................................................26
Checking the Driver status and Version................................................................................................26
How to Collect Diagnostic Logs...........................................................................................................27

3
Overview
This guide includes important hardware/software requirements, installation & upgrade
procedures, and troubleshooting tips for using SSD7000 NVMe RAID controllers, the RocketStor
6661A-NVMe Thunderbolt™ 3 NVMe RAID solution, and SSD6540/6540M RAID enclosures
with a macOS operating system.
Prerequisites
This section describes the base hardware and software requirements for SSD7000 series NVMe
RAID controllers & enclosures.
Driver Installation
This section covers driver installation, driver upgrade and driver uninstallation procedures for
SSD7000 series NVMe RAID controllers & enclosures in a macOS environment.
Troubleshooting
Please consult this section if you encounter any difficulties installing or using SSD7000 series
NVMe RAID controllers or enclosures. It includes descriptions and solutions for commonly
reported technical issues.
Appendix
This section describes how to collect trouble shooting information for support cases you have
submitted via our Online Support Portal.

4
Prerequisites
1) Make sure at least one NVMe SSDs has been installed into the HighPoint NVMe
controller or enclosure. The driver will not install properly unless NVMe SSDs are
detected by the hardware environment.
2) The SSD7101A-1/7120/6540/6540M/7103/7104/7140/7505/7502/7540 NVMe device
must installed into a PCIe 3.0 slot with x16 dedicated lanes. The SSD7204 can be
installed into a PCIe 3.0 x8 or x16 slot.
If you are using the RocketStor 6661A-NVMe or a SSD7000 NVMe RAID controller
via the RocketStor 6661A adapter, the RocketStor unit must be plugged into a
Thunderbolt™ 3 port.
3) Operating System Support: macOS 10.13 or later
4) Before installing the driver and RAID Management software, you should log into the
system as a System Administrator.
5) Identify the system as either T2 or Non-T2 based –if the system has a T2 chip, make
sure to follow section 3 before attempting to install any software for the HighPoint
NVMe device.
6) If you’re using the Apple M1 Platform, make sure to follow section 3 before attempting
to install any software for the HighPoint NVMe device.

5
1. Disabling macOS Secure boot for T2 Systems
Customers working with Mac platforms manufactured in 2018 or later that feature a T2 security
chip, will need to disable the Secure Boot in order to load drivers for third party devices.
In addition, macOS 10.13x and earlier may require that SIP (System Integrity Protection) be
disabled. If enabled, older versions of macOS may prevent the NVMe drivers from loading.
HighPoint products affected by this requirement include our NVMe RAID product lines
(SSD7100 and SSD7500 Series RAID Controllers and SSD6540 series NVMe RAID
Enclosures).
For a list of products with the T2 Security Chipset, please visit the following website:
Mac computers that have the Apple T2 Security Chip
Disabling Secure Boot
In order to use these products with T2 systems, Secure Boot must be disabled. To disable this feature
select "No Security" from the Startup Security Utility interface. You can access this menu by pressing
the Command (⌘)-R keys after the Apple logo first appears during the boot-up process.
Instructions are available from Apple’s website:
About Secure Boot

6
2. Disabling SIP (for macOS 10.13x and earlier)
While macOS is running, open a terminal window to confirm whether System Integrity Protection
(SIP) status is disabled.
If enabled, you will need to manually disable the setting. Open a terminal, and then enter the
following command:
csrutil status
The example screenshot shown above indicates that SIP is enabled.
To disable SIP
1) Restart the computer and hold down the “Command + R” buttons. Continue to hold these
keys until macOS enters System Recovery mode.
Note: If you are unable to enter Recovery Mode to disable SIP:
Make sure you are using a wired keyboard and mouse for this procedure. Wireless devices
may not be recognized or function properly when booting into this mode.

7
2) Click on Utilities in the upper left corner and select Terminal:
3) Set SIP to disabled in using Terminal. Enter the following command:
csrutil disable
4) Click the Apple logo in the upper left-hand corner of the desktop, and select Restart to
reboot the system.
5) After rebooting, confirm that SIP is disabled. Open terminal and type the following
command:
csrutil status
If the status is now reported as disabled, you can install the HighPoint NVMe driver.

8
3. Reduced Security Policy –For Apple M1 Platform
Customers working with Apple M1 Platforms will need to reduce the Security Policy in order to
load drivers for third party devices.
HighPoint products affected by this requirement include our NVMe RAID product lines
(SSD7100 and SSD7500 Series RAID Controllers and SSD6540 series NVMe RAID
Enclosures).
Mac computers with Apple M1 chip, please visit the following website:
Mac computers that have the Apple M1 Chip
Check the system’s Security Policy settings to determine if they need to be changed. If Secure
Boot is set to “Full Security”, please change this to “Reduced Security”:
System Information -> Hardware -> Controller -> Boot Policy
Reduced Security Policy
You can access this menu by:
Shutdown the system, pressing and holding the Power Button until you see Loading
Startup Options.
Instructions are available from Apple’s website:
About Secure Boot for M1

9
4. Installing the Device Driver
Current drivers can be downloaded from each product’s Software Downloads webpage.
Product
Download Page
SSD7105
https://www.highpoint-tech.com/gen3-nvme-m2-bootable
SSD7101A-1
SSD7204
SSD7104
SSD7104F
SSD7140A
https://www.highpoint-tech.com/gen3-nvme-m2-non-bootable
SSD6540M
SSD6540
https://www.highpoint-tech.com/ssd6540-catalog
SSD7120
https://www.highpoint-tech.com/gen3-nvme-u2-non-bootable
SSD7540
SSD7505
SSD7502
https://www.highpoint-tech.com/gen4-nvme-m2
RS6661A-
NVMe
https://highpoint-tech.com/USA_new/series-rs6661a-nvme-download.htm
macOS High Sierra 10.13 and Mojave10.14 and Catalina 10.15 and Big
Sur 11.x and Monterey 12.x Driver Installation Procedure
1) Locate the download and double click the HighPointNVMe.pkg package to start the installer.
Click the Continue button:
2) macOS will prompt you to install the driver. Click Install to proceed.

10
3) You will be prompted that installer is trying to install new software, enter the Administrator
Username and Password. Once these have been entered, Click Install Software.
4) If no pop-ups appear, please proceed to the next step of installation. Click Restart.
5) If you receive a popup window prompting you for permission, click Open Security
Preferences.

11
6) Make sure App Store and identified developers is checked, and then click Allow.
7) You will see a popup window, prompting you to restart. Click Not Now.
8) If you receive the permission prompt for the second time, click “Open Security Preferences”
again.

12
9) Make sure App Store and identified developers is checked, and then click Allow.
10) You will see a popup window, prompting you to restart. Click Restart.
11) Return to the driver installation window. Click Restart to restart the system.

13
12) After the system restarts, the driver’s status can be viewed under System Information→
Extensions; The following screenshot shows the HighPointNVMe driver has been loaded:
Note: The driver revision shown in the screenshots may not correspond with current
software releases. Please make sure to download the latest driver updates from the
product’s Software Updates page.
5. Updating the Device Driver
Note ： Update the driver, please make sure the RAID controller is connected to the host.
Current drivers can be downloaded from each product’s Software Downloads webpage.
Product
Download Page
SSD7105
https://www.highpoint-tech.com/gen3-nvme-m2-bootable
SSD7101A-1
SSD7204
SSD7104
SSD7104F
SSD7140A
https://www.highpoint-tech.com/gen3-nvme-m2-non-bootable
SSD6540M
SSD6540
https://www.highpoint-tech.com/ssd6540-catalog
SSD7120
https://www.highpoint-tech.com/gen3-nvme-u2-non-bootable
SSD7540
SSD7505
SSD7502
https://www.highpoint-tech.com/gen4-nvme-m2
RS6661A-
NVMe
https://highpoint-tech.com/USA_new/series-rs6661a-nvme-download.htm

14
Updating the Device Driver (for macOS 10.13/10.14/10.15/11.x/12.x)
1) Locate the download and double click the HighPointNVMe.pkg package to start the installer.
Click the Continue button:
2) macOS will prompt you to install the driver. Click Install to proceed.
3) You will be prompted that installer is trying to install new software, enter the Administrator
Username and Password. Once these have been entered, Click Install Software.

15
4) If no pop-ups appear, please proceed to the next step of installation. Click Restart.
5) If you receive a popup window prompting you for permission, click Open Security
Preferences.
6) Make sure App Store and identified developers is checked, and then click Allow.

16
7) You will receive a popup window, prompting you to restart. Click Not Now.
8) Return to the driver installation window. Click Restart to restart the system.
9) After the system restarts, the driver’s status can be viewed under System Information→
Extensions; The following screenshot shows the HighPointNVMe driver has been loaded:

17
Note: The driver revision shown in the screenshots may not correspond with current
software releases. Please make sure to download the latest driver updates from the
product’s Software Updates page.
6. Uninstalling the Device Driver
Uninstalling the Device driver for macOS 10.13 and 10.14
To uninstall the NVMe driver, you will need to open a Terminal window and enter the following
command:
sudo rm -rf /Library/Extensions/HighPointNVMe.kext
Uninstalling the Device Driver for macOS 10.15 and 11.x and 12.x
To uninstall the NVMe driver, you will need to open a Terminal window and enter the following
command:
sudo rm -rf /Library/Extensions/HighPointNVMe.kext
sudo kextcache –i /

18
7. Installing the RAID Management Software (WebGUI)
Installing the WebGUI for macOS 10.13/10.14/10.15/11.x/12.x
1) Double click the package named HighPointWebGUI.pkg to start the installer. When the
window appears, click the Continue button.
2) You will be promoted to click the Install button. Click Install to continue.
3) You will then be promoted to enter the Administrator Username and Password. Once
these have been entered, click Install Software to continue.

19
4) The WebGUI Management software has been installed. Click Close to complete the
procedure.
8. Updating the WEBGUI for macOS 10.13/10/14/10.15/
11.x/12.x
1) First, uninstall the current WebGUI. Please refer to Uninstalling the WebGUI.
2) After uninstalling the WebGUI, reboot macOS.
3) Once the system has rebooted, download the latest version of the WebGUI from the
appropriate Software Downloads webpage.
4) Locate the download and double click the package named HighPointWebGUI.pkg to
start the installer. Please refer to Installing the WebGUI for more information.
9. Uninstalling the WebGUI for macOS 10.13/10.14/10.15/
11.x/12.x
To uninstall the WebGUI, access Applications, click on HPTWEBGUI, select uninstall, and
double-click the uninstall-WEBGUI.command. The uninstall command will automatically
open a terminal and uninstall the software:

20
10. Trouble shooting
Unable to connect to the WebGUI
After the driver and management software are installed, the management software displays a
"Connection Failure" warning when attempting to start the interface:
This error can be triggered by one of the following issues:
01. The HighPoint NVMe hardware is not recognized by macOS
02. The HighPoint NVMe device driver is not installed or is not loading properly.
03. WEBGUI service is not running.
04. The system’s SIP status is incorrect.
05. If you are using a T2 system; Secure Boot may not be disabled.
06. If you are using Apple M1 system, Security Policy may not be ‘Reduced’.
01. Verifying the HighPoint NVMe hardware
Please refer to the Appendix –Verifying Product Installation to make sure the
HighPoint NVMe device is properly recognized by macOS.
Note: If you are using the RocketStor 6661A-NVMe: